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Customer service
Posted 1 day ago
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Job Description
We are seeking a friendly, solution-oriented Customer Service Representative to join our team. In this role, you will be the first point of contact for customers, assisting them with inquiries, resolving issues, and providing a positive experience with our brand. The ideal candidate is empathetic, patient, and committed to customer satisfaction.
Key Responsibilities:- Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner
- Resolve product or service issues by clarifying the customer’s complaint, determining the cause, and offering appropriate solutions
- Maintain detailed and accurate customer records using CRM tools or ticketing systems
- Escalate unresolved issues to the appropriate internal teams when necessary
- Provide information about products, services, policies, and promotions
- Follow up with customers to ensure their issues are resolved
- Meet individual and team performance metrics (e.g., response time, resolution time, satisfaction score)
- Maintain a positive, empathetic, and professional attitude toward customers at all times
- High school diploma or equivalent (Associate or Bachelor's degree a plus)
- Proven experience in a customer service role (retail, call center, or online)
- Excellent verbal and written communication skills
- Strong problem-solving and multitasking abilities
- Proficiency with customer service software, CRM platforms, or help desk systems (e.g., Zendesk, Freshdesk, Salesforce)
- Ability to stay calm under pressure and handle challenging situations
Company Details
Customer service
Posted 6 days ago
Job Viewed
Job Description
We are seeking a friendly and reliable Customer Service & Helpdesk Representative to join our team. You will be the first point of contact for customers, assisting with questions, resolving issues, and ensuring a positive experience.
Responsibilities:
- Troubleshoot basic technical issues.
- Escalate complex problems when necessary.
- Keep accurate records of interactions.
- Follow up to confirm resolution and satisfaction.
Requirements:
- Good communication and problem-solving skills.
- Basic computer knowledge and willingness to learn new software.
- Patience and a customer-focused mindset.
- Previous customer service experience is a plus but not required.
Benefits:
- Flexible hours
- Remote work available
- Training provided
- Weekly pa
If you are organized, helpful, and enjoy working with people, we’d love to hear from you!
We are looking for a friendly, tech-savvy, and solutions-focused individual to join our team as a Customer Service & Helpdesk Representative. You will be the first point of contact for customers, assisting them with inquiries, troubleshooting.
Company Details
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