5,155 Media Engineering jobs in the United States
Streaming Media Engineering Manager
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Are you passionate about video streaming technology and eager to lead projects that deliver seamless, high-quality media experiences? Join Eagle Eye Networks as a Streaming Media Engineering Manager and take charge of a dynamic video streaming infrastructure, ensuring optimal performance and storage solutions for a global audience.
In this role, you'll lead a team that utilizes industry-standard streaming protocols and cutting-edge storage solutions to deliver exceptional video streaming experiences. Your expertise will ensure that our media workflows are efficient, scalable, and reliable, from video storage optimization to ensuring seamless playback across diverse platforms.
Why This Role is Exciting:
- End-to-End Oversight: Take ownership of our video streaming and storage workflows, including storage management.
- Innovative Environment: Collaborate with talented teams to implement and optimize reliable, scalable solutions without the need to reinvent established technologies.
- Global Impact: Help deliver video streaming solutions that empower businesses worldwide, enhancing their security and surveillance capabilities.
- Focus on Excellence: Your work will ensure the consistent delivery of high-quality media, driving satisfaction and trust among our customers.
- Leadership & Management: Lead a team responsible for video streaming operations, fostering a collaborative, high-performance environment.
- Streaming Expertise: Oversee the implementation and maintenance of video streaming using established protocols like HLS, ensuring seamless delivery across devices.
- Storage Optimization: Manage and optimize storage infrastructure using CEPH to ensure efficient disk usage and scalability.
- Operational Excellence: Continuously monitor and enhance the performance, reliability, and scalability of our video streaming infrastructure.
- Cross-Functional Collaboration: Work closely with engineering, product, and operations teams to align streaming solutions with company objectives.
- Quality Assurance: Implement best practices to ensure robust, consistent media delivery with minimal latency and downtime.
- Extensive Experience: 10+ years in video streaming, media management, or related fields with a proven track record of leadership.
- Streaming Protocols: Solid understanding and experience with streaming protocols along with media containers like fragmented mp4.
- Storage Expertise: Hands-on experience with storage technologies for optimizing disk storage and managing large-scale media files.
- Technical Knowledge: Familiarity with modern databases (SQL, NoSQL), distributed systems, and deployment tools like Docker and Kubernetes.
- Problem-Solving Skills: Ability to address real-time challenges in media storage and streaming infrastructure with innovative solutions.
- Leadership Excellence: Proven ability to mentor, grow, and lead high-performing technical teams.
- Domain Knowledge: Background in security, surveillance, or IoT is a significant advantage.
- Managerial Experience: 5+ years managing a team of 10 or more
If you're ready to leverage your expertise in video streaming and storage to deliver scalable, reliable solutions on a global scale, this is the role for you. At Eagle Eye Networks, you'll play a vital role in shaping the future of video streaming for security and surveillance.
Are you ready to lead, inspire, and make an impact? Join Eagle Eye Networks today!
Why work for Eagle Eye?
Eagle Eye Networks is an innovative, global start-up building the only platform powerful enough to support the future of video surveillance and security. Here your voice will be heard, and talent respected. We have proven leadership and financial backing of one of the world's premier venture capital firms. The work we do is essential in today's world, as our systems are used to protect the health, safety, and welfare of people and property around the world.
- Medical Benefits: We offer competitive medical, vision, and dental plans. Company offsets premiums.
- Taco Tuesdays: Like breakfast tacos? You're at the right place, because weekly breakfast tacos are provided.
- 401k plan with company match!
- Weekly Lunch: Food is love. Especially when it is free.
- Snacks: You will never go hungry.
- Culture: Innovation drives our vibe.
- Diversity: We embrace our global presence, the diverse ideas and backgrounds of our team to improve our culture, our products and grow our people and our business.
- Unlimited PTO: We value our employees' work/life balance and want you to spend the time off you need.
More About Eagle Eye Networks
Eagle Eye Networks is leveraging artificial intelligence on its true cloud platform to dramatically reshape the video surveillance and security industry. The Eagle Eye Cloud Video Management System (VMS) is a smart cloud video surveillance solution, purpose-built to help businesses improve safety, security, operations, and customer service. Tens of thousands of companies in more than 90 countries around the globe have moved their video surveillance to the cloud with Eagle Eye VMS. Customers, including multi-family residences, smart cities, schools, hospitals, hotels, logistics, restaurants, and retail shops trust Eagle Eye for actionable business intelligence and proactive security across multiple locations. The Eagle Eye VMS has strong APIs for the secure integration of third-party systems and works with thousands of industry cameras, so customers don't have to "rip and replace" their existing infrastructure. Eagle Eye Cloud VMS is the only platform robust enough to power the future of video surveillance.
Eagle Eye Networks is an equal employment opportunity employer and values diversity. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.
Enterprise Sourcing Specialist - Media Engineering & Technology
Posted 3 days ago
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The Enterprise Sourcing (ES) team has been established to support all corporate functions' sourcing and procurement requirements. Additionally, the Enterprise Sourcing team is responsible for directly supporting the sourcing and procurement needs of the business segments and developing and executing category management strategies.
The Enterprise Sourcing Specialist- Media Engineering & Technology, will be responsible for supporting initiatives/projects as part of the Sourcing Annual Operating Plan with each respective business segment and will ensure delivery against them. The individual will also provide input on procurement/sourcing strategies regarding operations, processes, and infrastructure improvements. This position will ensure consistency in approach, quality, and depth of analysis during the procurement/sourcing process.
**Responsibilities:**
+ Contributes to a Category or Segment Sourcing team and is accountable for operationalizing and implementing Sourcing Strategies
+ Contribute to and participate in structured negotiations following pre-defined Strategic Sourcing methodology.
+ Assists in the development and execution of performance management programs with suppliers that focus on quality, responsiveness, and cost.
+ Evaluate supplier fit based on pre-determined selection criteria and incorporate diverse supplier as applicable.
+ Evaluates total cost/supply analysis and conduct spend data cleanse to identify cost reduction opportunities and support strategic initiatives.
+ Prepare or assist in the preparation of vendor and spend analytics, creation of vendor profiles, and other relevant sourcing documents.
+ Utilize market research tools and platforms to analyze market conditions, develop comprehensive market reports and provide valuable insights to drive effective category strategy.
+ Communicate and report to management the status of any critical external relationships that could affect planning and decision.
+ Participate in cross-functional sourcing projects with key internal stakeholders.
+ Develop, execute, and lead RFI/RFP's process for various goods and professional services, in accordance with TWDC policy and procedures.
+ Prepare and execute contracts as well as perform post-award contract management.
+ Ensure compliance with Sourcing and Procurement policies and best practices.
+ Demonstrate exemplary integrity and ethics in all instances.
**Qualifications:**
+ 2+ years of relevant work years or progressive experience in a Strategic Sourcing environment
+ Experience in a Media, Broadcast, Cable or Streaming Industry
+ Ability to clearly communicate, including excellent verbal and presentation skills
+ Strong research and analytical skills
+ Ability to analyze data and summary key points
+ Strong understanding of end-to-end procurement acumen
+ High-energy, self-motivated with a desire to excel in a multi stakeholder environment.
+ Deliverable-focused, with strong work ethic
+ Knowledge of Strategic Sourcing & Procurement and Category Management processes/methodologies.
+ Capable of supporting multiple initiatives
**Preferred Qualifications:**
+ Experience in a Television and/or Streaming Technology environment
+ Experience implementing projects against category plans
+ Experience with Coupa, SAP and Sourcing Project Mgmt. Systems (i.e. Spend HQ)
**Education:**
+ Bachelor's degree in relevant area such as supply chain management, engineering or business required. Or equivalent work experience.
+ MBA or Master's degree in another quantitative discipline is preferred but not required.
**Job ID:** 10126727
**Location:** Bristol,Connecticut
**Job Posting Company:** The Walt Disney Company (Corporate)
The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.
Video Systems Engineer, Media Systems Engineering
Posted 3 days ago
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Prime Video is seeking an experienced video systems engineer to join our Media Systems Engineering, Studios Technology team in Culver City, CA. In this role you will work in a cross functional, interdependent team supporting production and post productions partners to define, build, implement and maintain business critical infrastructure for Studios teams globally. You will be responsible for designing and supporting video systems and developing the future roadmap of these platforms.
Prime Video is a first-stop entertainment destination offering customers a vast collection of premium programming in one app available across thousands of devices. On Prime Video, customers can find their favorite movies, series, documentaries, and live sports - including Amazon MGM Studios-produced series and movies Road House, The Lord of the Rings: The Rings of Power, Fallout, Reacher, The Boys, and The Idea of You; licensed fan favorites Dawson's Creek and IF; Prime member exclusive access to coverage of live sports including Thursday Night Football, WNBA, and NWSL, and acclaimed sports documentaries including Bye Bye Barry and Federer; and programming from partners such as Apple TV+, Max, Crunchyroll, and MGM+ via Prime Video add-on subscriptions, as well as more than 500 free ad-supported (FAST) Channels. Prime members in the U.S. can share a variety of benefits, including Prime Video, by using Amazon Household. Prime Video is one benefit among many that provides savings, convenience, and entertainment as part of the Prime membership. All customers, regardless of whether they have a Prime membership or not, can rent or buy titles, including blockbusters such as Challengers and The Fall Guy, via the Prime Video Store, and can enjoy content such as Jury Duty and Bosch: Legacy free with ads on Freevee. Customers can also go behind the scenes of their favorite movies and series with exclusive X-Ray access. For more info visit you interested in shaping the future of entertainment? Prime Video's technology teams are creating best-in-class digital video experience.
As a Prime Video technologist, you'll have end-to-end ownership of the product, user experience, design, and technology required to deliver state-of-the-art experiences for our customers. You'll get to work on projects that are fast-paced, challenging, and varied. You'll also be able to experiment with new possibilities, take risks, and collaborate with remarkable people.
We'll look for you to bring your diverse perspectives, ideas, and skill-sets to make Prime Video even better for our customers. With global opportunities for talented technologists, you can decide where a career Prime Video Tech takes you!
Key job responsibilities
- Be the lead subject matter expert on advanced, high resolution video transport systems, including system development, planning and execution.
- Design, deploy, maintain, and support media systems at Amazon Studios/Prime Video facilities.
- Act as the lead technical advisor for internal teams to help speed the adoption of new technologies and practices.
- Work closely with internal customers and partners to drive technology roadmaps and invent new video solutions.
- Work with external vendors, telecoms, partners, and industry organizations to drive solutions that meet the growing needs of Amazon Studios/Prime Video.
- Collaborate with production and post production teams on next generation media transport mechanisms.
A day in the life
We are looking for innovative minds to join our fast-paced team. You will work in an agile environment to develop advanced solutions that revolutionize both our Studio operations and the broader entertainment industry. You will be challenged to think broadly and pioneer innovative approaches while contributing to Amazon's strategic vision. You will also be supported by a talented team of peers that work each day to positively impact our customers. This is an evolving business where creativity and drive can make a lasting impact. If you are energized by rapid growth and transformative technology, we want to hear from you.
About the team
The Media Systems Engineering team focuses on building post-production environments, technology solutions, and on-premises/cloud-based infrastructure to automate, streamline, and optimize audio and video workflows throughout the entire content creation lifecycle at Amazon Studios/Prime Video.
Basic Qualifications
- Bachelor's degree in Computer Science, Electrical Engineering or equivalent.
- 5+ years of media, systems and/or video engineering experience in a production, post-production, broadcast, or studio.
- In-depth knowledge of video and audio transport standards (SMPTE ST2110, NDI, Dante, JPEG XS, JPEG 2000), encoding protocols (H.264, H.265) and streaming protocols (RTMP, SRT, HLS, DASH).
- Proficiency in commissioning, operating and maintaining Evertz ecosystem (SDI routers - NEXX, Magnum, VUE).
- In-depth knowledge and experience with video systems (SDI routing, multiviewers, waveform monitors, sync generators, master clocks, and IP gateways).
- Prior experience and knowledge of AWS MediaServices inclusive of Elemental MediaConnect, MediaLive, and MediaConvert.
Preferred Qualifications
- Prior experience architecting/operating video solutions built on AWS, Evertz, Grass Valley, Blackmagic, AJA, Sony/Nevion.
- Familiarity with video editing software (AVID media composer, DaVince Resolve, Baselight Colorfront) and high quality video streaming services (Sohonet clearview Flex, Streambox, Colorfront server).
- Demonstrate ability to drive discussions with senior personnel regarding trade-offs, best practices, project management and risk mitigation.
- Demonstrate ability to solve abstract technical problems.
- Demonstrate ability to understand and articulate business impact of technical decisions to technical and non-technical business stakeholders.
- Prior experience migrating or transforming legacy customer solutions to the cloud.
- Demonstrate ability to adapt to new technologies and learn quickly.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $127,400/year in our lowest geographic market up to $212,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.
Technical Support
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We are seeking a highly motivated and technically skilled Technical Support Specialist to join our Aerospace and Defense team. This role serves as a critical bridge between our organization and engineering/product teams, providing technical expertise and solutions that help drive customer success and revenue growth. The ideal candidate will have a strong background in aerospace and defense technologies, excellent communication skills, and the ability to translate complex technical concepts into clear and compelling support.
Our Team
You will be part of a dynamic Aerospace and Defense division focused on delivering innovative solutions to our customers in highly regulated and technical markets. Our team thrives on collaboration, technical excellence, and a deep understanding of industry needs.
What You Will Do
- Collaborate closely with internal teams to understand and address customer requirements with tailored aerospace and defense product solutions.
- Serve as the primary technical contact for customers, providing expert guidance, conducting product demonstrations, and preparing technical proposals.
- Partner with engineering, product management, and R&D to develop customized solutions compliant with aerospace regulations and customer specifications.
- Assist in creating clear, accurate technical documentation, proposals, and bid responses that meet industry standards.
- Deliver ongoing technical training and product updates to sales and marketing teams to enhance their capabilities.
- Monitor industry trends, competitor activities, and regulatory changes to inform the team and support strategic decisions.
- Provide technical support post-sale, coordinating with customer support and engineering to resolve issues and maintain customer satisfaction.
- Support onboarding efforts by guiding new clients through technical setup and configuration processes.
- Bachelor's degree in Engineering, Aerospace, Mechanical, Electrical, or related technical field.
- Experience in technical support or application engineering within aerospace, defense, or related high-technology industries.
- Strong understanding of aerospace and defense systems, regulations (e.g., ITAR, EAR), and industry standards.
- Excellent verbal and written communication skills, capable of conveying complex technical information to diverse audiences.
- Proficient in CRM software, Microsoft Office Suite, and technical drawing/diagram tools.
- Experience with RF, avionics, propulsion, or other aerospace-specific technologies.
- Basic understanding of the Connector and Harness MFG processes
- Familiarity with government contracting and procurement processes.
- Certifications related to aerospace systems or sales engineering.
- Ability and willingness to travel occasionally to customer sites and industry events.
- Demonstrated ability to work collaboratively in fast-paced, cross-functional teams.
At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Who We Are
As a leader in aerospace and defense electronics, AirBorn, a Molex company, is a leader committed to engineering and manufacturing excellence.
With a legacy of over six decades, we take pride in our team of passionate and skilled professionals who play a pivotal role in developing and manufacturing mission-critical products. Our cutting-edge solutions are not only found on Mars, in fighter jets, submarines, and in the far reaches of space. We understand the mission critical environments in which our products operate, and our commitment to excellence drives us to ensure their unwavering reliability. Whether you are a seasoned industry expert or have fresh talent seeking to soar in your career, we invite you to embark on a journey of creativity, growth, and achievement with us.
Discover how your talents can take flight and make an impactful contribution to our mission-critical endeavors at AirBorn!
At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results. Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here , aquí , or tu ).
Technical Support
Posted 1 day ago
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Description
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Technical Support
Contract: Allen, Texas, US
Salary Range: 18.00 - 22.00 | Per Hour
Job Code: 364246
End Date: 2025-09-04
Days Left: 11 days, 3 hours left
Apply
To discuss more about this job opportunity, please reach out to Deepak Arya (LinkedIn URL - email your updated resume at Email - Thank you!
Pay rate: $18 - $22/hr.
Industry: Telecommunication
Duties and Responsibilities:
- With remote access to customer systems, Install or troubleshoot the company's proprietary Software, identify the problematic root cause on hardware equipment such as laptops, servers, and IP cameras.
- Provide courteous and knowledgeable troubleshooting support over the phone and via email.
- Ensure timely and accurate set up of all systems.
- Phone Support during regular business hours and on-call availability during off hours.
- Monitor Chat sessions to assist other team members.
- Test systems to ensure they are working correctly.
- May be required to adjust systems, including software or hardware, to make equipment functional depending upon the environment.
- Follow the department process, procedure, and metrics for a technical support II technician
- Maintain a log of customers issues, interactions, and troubleshooting steps in the department ticketing system
- Train customers on use of systems including software, hardware and installation.
- Multi-task and have excellent time management skills
- Understand the severity of an issue and escalate issues efficiently and appropriately.
- Demonstrated strong work ethic
- High School Diploma or equivalent and 2+ years of Technical
- Troubleshooting experience and/or 2+ years of customer service experience
- Must be able to obtain background clearance as required by government customers
- 2+ years of Networking Experience Preferred
- 2+ years of customer service experience Preferred
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time , paid sick and safe time , hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)
Job Requirement
- Hardware Maintenance
- Troubleshooting
- Network Diagnostics
- Root Cause Analysis
- Network Experience
- Recruiter
- Phone
- Deepak Arya
Apply Now
Technical Support
Posted 1 day ago
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Job Description
***NEED TO HAVE CCTV SUPPORT EXPERIENCE**
*Description*
Company is currently seeking a qualified Technical Support Associate I to help contribute to our ongoing success and growth.
The Technical Support Associate I is responsible for supporting all Company field-based activities including providing support to our vendor partner technicians which requires troubleshooting and issue resolution. This position is designated to provide third level support for selected Company projects. This position also involves data entry for status and reporting information.
*Specific Duties and Responsibilities:*
Project Support Activities including developing a thorough understanding of the project's Statement of Work (SOW); collecting required project data and information; providing advanced technical support to ongoing field service activities; working directly with field teams to troubleshoot and resolve site specific technical situations; escalating issues to assigned resources as needed; and value selling of company products/services.
Positive Communication including utilizing company's systems and tools to effectively communicate status of project activities; maintaining positive and effective working relationships with company's network of vendor partners; participating in internal project meetings; maintaining positive working relationships with internal departments including providing overall feedback to the project management teams; and making recommendations for continued process improvement.
*Skills*
Technical support, Customer service, Troubleshooting, Active directory, LAN/WAN, CCTV, Low Voltage
*Top Skills Details*
Technical support, Customer service, Troubleshooting, Active directory, LAN/WAN, CCTV, Low Voltage
*Additional Skills & Qualifications*
Qualifications and Experience Required:
*Bachelor's degree or equivalent related experience
*Strongly prefer relevant technical certification(s)
*Minimum 3 to 5 years relevant technical experience
*Overall experience working in LAN / WAN environments
*Prefer prior experience or familiarity with ERP software applications
*Experience involving low voltage services (physical layer, equipment installation and high voltage electrical services)
*Proven technical troubleshooting skills
*Proficiency in the Microsoft Suite tools
*Excellent communication and customer service skills
*Ability to listen and accurately track and collect information
*Enthusiastic with exceptional organizational skills
*Experience with SharePoint a definite plus
*Any relevant certifications a definite plus
*Experience Level*
Entry Level
*Pay and Benefits*
The pay range for this position is $20.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully remote position.
*Application Deadline*
This position is anticipated to close on Aug 29, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Technical Support
Posted 2 days ago
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Job Description
Technical Support
BCforward is currently seeking highly motivated Technical Support in Alpharetta, GA
Position Title: Technical Support
Location: Alpharetta, GA
Anticipated Start Date: Tentative start Date 09/02/2025
Please note this is the target date and is subject to change. BCForward will send official notice ahead of a confirmed start date.
Expected Duration: 2+ Months with possibilities for extension
Job Type: Contract: 40 hrs/week
Pay Range: $35 to $37.35/hr on W2
Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).
Responsibilities
Key Responsibilities
* Active Remote Resolution:
Deliver end-to-end technical support using remote diagnostic tools.
Resolve 75%+ of cases remotely and help shape a "Shift Left" model through knowledge transfer and automation.
* Deep Technical Analysis & RCA:
Conduct detailed remote Root Cause Analysis to identify recurring patterns and drive continuous product and process improvement. Contribute RCA outcomes to the broader technical knowledge base.
* Customer Engagement & Success:
Lead strategic engagements with customers remotely to understand pain points, align on resolution strategies, and define success metrics. Establish long-term trust and position yourself as a proactive partner, not just a troubleshooter.
* Cross-Functional Collaboration:
Act as a bridge between customers, Field Engineers (FSE), delivery teams, and parts approval teams. Ensure diagnostic accuracy and quality handover for field visits.
* Remote Enablement & Shift Left Execution:
Share learnings, participate in technical debriefs, and develop knowledge articles and training to enable remote resolution and self-service adoption by customers and peers.
* Escalation Management & Ownership:
Take full ownership of complex support cases. Set priorities, manage escalations professionally, and ensure timely and effective case progression.
* After-Hours On-Call Support:
Participate in monthly on-call rotation to support customers across global time zones (24x7 / 18x6 coverage), ensuring business continuity for critical operations.
___
Desired Skills & Experience
* Customer-Centric Attitude:
Demonstrated commitment to delivering excellent service experiences and solving problems with empathy and urgency.
* Remote Support Agility:
Proven ability to diagnose and resolve complex technical problems using remote tools and data insights, minimizing the need for dispatch.
* Communication & Documentation:
Strong written and verbal communication skills. Ability to produce clear, concise technical documentation and guide customers effectively.
* Team Collaboration:
Demonstrates "One Team - One Goal" mindset. Works well in a matrixed environment with cross-regional, cross-functional teams.
* Initiative & Innovation:
Brings forward ideas to enhance remote resolution, improve efficiency, and influence product or process evolution. Actively contributes to strategic improvement projects.
___
Minimum Qualifications
* Required: High School Diploma or equivalent
* Preferred: College Degree in a technical field
* Experience:
o Minimum 3 years in customer-facing technical support (remote or onsite)
o Highly Preferred: Experience with HP Indigo as press operator or field technician
o Familiarity with remote diagnostic tools, knowledge management systems, and case management platforms (e.g., ServiceNow)
Keywords: Experience with HP Indigo as press operator or field technician
Benefits:
BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.
About BCforward:
Founded in 1998 on the idea that industry leaders needed professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled
BCforward to become a market leader and best in class place to work.
BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.
This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.
Interested candidates please send resume in Word format Please reference job code 243173 when responding to this ad.
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Technical Support
Posted 2 days ago
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*Description*
IT Service Operations IT Support Partner will provide tier 2+ IT partnership for internal employees implementing, maintaining, and enhancing IT infrastructure. This includes providing technical support, ensuring world-class customer satisfaction, adherence to company policies and enforcing company standards.
Through utilizing best practices and our ServiceNow platform this position focuses on technologies support and deployment computers, tablets, mobile devices, printers, applications, and handheld scanners. This includes asset management for hardware devices. This role will also participate in IT related projects at their new site on campus HQ termed Factory of the Future. This site is home to engineering, robotics and IoT Test environments and the ITSP will be responsible for being the first point of contact for this site. This site will also be used for Town Halls / large meetings where this person will be responsible for AV Infrastructure in addition to the IT. This role will also support an R&D production environment where they will need to support Manufacturing specific IT Hardware and Software.
Support will be provided as during normal business hours, as well as occasional after-hours support.
*Skills*
Technical support, Support
*Top Skills Details*
Technical support,Support
*Additional Skills & Qualifications*
Contract to hire for the right candidate who performs well for at least 6 months on contract.
*Experience Level*
Expert Level
*Pay and Benefits*
The pay range for this position is $25.00 - $27.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in Davidson,NC.
*Application Deadline*
This position is anticipated to close on Aug 25, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Technical Support
Posted 3 days ago
Job Viewed
Job Description
We are seeking a highly motivated and technically skilled Technical Support Specialist to join our Aerospace and Defense team. This role serves as a critical bridge between our organization and engineering/product teams, providing technical expertise and solutions that help drive customer success and revenue growth. The ideal candidate will have a strong background in aerospace and defense technologies, excellent communication skills, and the ability to translate complex technical concepts into clear and compelling support.
Our Team
You will be part of a dynamic Aerospace and Defense division focused on delivering innovative solutions to our customers in highly regulated and technical markets. Our team thrives on collaboration, technical excellence, and a deep understanding of industry needs.
What You Will Do
- Collaborate closely with internal teams to understand and address customer requirements with tailored aerospace and defense product solutions.
- Serve as the primary technical contact for customers, providing expert guidance, conducting product demonstrations, and preparing technical proposals.
- Partner with engineering, product management, and R&D to develop customized solutions compliant with aerospace regulations and customer specifications.
- Assist in creating clear, accurate technical documentation, proposals, and bid responses that meet industry standards.
- Deliver ongoing technical training and product updates to sales and marketing teams to enhance their capabilities.
- Monitor industry trends, competitor activities, and regulatory changes to inform the team and support strategic decisions.
- Provide technical support post-sale, coordinating with customer support and engineering to resolve issues and maintain customer satisfaction.
- Support onboarding efforts by guiding new clients through technical setup and configuration processes.
- Bachelor's degree in Engineering, Aerospace, Mechanical, Electrical, or related technical field.
- Experience in technical support or application engineering within aerospace, defense, or related high-technology industries.
- Strong understanding of aerospace and defense systems, regulations (e.g., ITAR, EAR), and industry standards.
- Excellent verbal and written communication skills, capable of conveying complex technical information to diverse audiences.
- Proficient in CRM software, Microsoft Office Suite, and technical drawing/diagram tools.
- Experience with RF, avionics, propulsion, or other aerospace-specific technologies.
- Basic understanding of the Connector and Harness MFG processes
- Familiarity with government contracting and procurement processes.
- Certifications related to aerospace systems or sales engineering.
- Ability and willingness to travel occasionally to customer sites and industry events.
- Demonstrated ability to work collaboratively in fast-paced, cross-functional teams.
At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Who We Are
As a leader in aerospace and defense electronics, AirBorn, a Molex company, is a leader committed to engineering and manufacturing excellence.
With a legacy of over six decades, we take pride in our team of passionate and skilled professionals who play a pivotal role in developing and manufacturing mission-critical products. Our cutting-edge solutions are not only found on Mars, in fighter jets, submarines, and in the far reaches of space. We understand the mission critical environments in which our products operate, and our commitment to excellence drives us to ensure their unwavering reliability. Whether you are a seasoned industry expert or have fresh talent seeking to soar in your career, we invite you to embark on a journey of creativity, growth, and achievement with us.
Discover how your talents can take flight and make an impactful contribution to our mission-critical endeavors at AirBorn!
At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results. Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here , aquí , or tu ).
Technical Support
Posted 3 days ago
Job Viewed
Job Description
At HTC, employees are provided a clear connection to new opportunities. Be a part of an award-winning team that passionately cares about their members. With your exceptional customer service skills and effective communication, you will excel on our Technical Support team.
When you work inside our Technical Support Contact Center, you will provide solutions to members for the products and services they love all while sharing upcoming technology. Along your journey, you will see what is possible for your career at the nation's largest telecommunications cooperative.
What's on the line for you in Technical Support? In a 24/7 in-bound contact center environment, Technical Support personnel diagnose potential technical or network related issues and guide members through step-by-step solutions for all lines of business.
For this role, you also must have:
Completed a high school degree or GED
Customer service skills
A solid understanding of the latest technology
Experience with troubleshooting wired and wireless routers,
modems, and other internet devices
Be able to work flexible hours including evenings, weekends and holidays
What makes our Technical Support team successful?
Ongoing Knowledge • Outgoing Personality • Effective Communication • Calm Under Pressure • Adaptability
This isn't your average gig.
This is a foot in the door with the nation's largest telecommunications cooperative.
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