2,721 Media Engineering jobs in the United States

We are currently seeking a friendly and highly skilled Technical Support Engineer to provide enterprise-level support to our vast customer base. This technician must be able to provide support via phone, web, email, chat, and other channels as needed. Excellence in customer service skills is a must. A background in IT support or engineering is also required. We are looking for a self-motivated person who is willing to take ownership of customer issues reported and see those problems through to resolution. Ideal candidates will be comfortable researching, diagnosing, troubleshooting, and identifying solutions to resolve any issues presented. S/he must also be able to follow standard procedures for proper handoff of unresolvable issues to the appropriate internal teams in order to maximize customer satisfaction.

• Able to demonstrate leadership skills and take ownership of customer issues reported
• Commitment, focus, and follow-through needed to see problems through to resolution
• Strong computer skills needed to research, diagnose, troubleshoot, and identify solutions to customer issues
• Willingness to comply with standard procedures for proper handoff of unresolvable issues to the appropriate internal teams in order to maximize customer satisfaction
• Exceptional customer service skills and excellent communication skills to provide prompt and accurate feedback to customers
• Superb written communication skills to ensure proper recording of all customer interactions and closure of all presented issues
• Great written communication skills needed to prepare accurate, clear, and timely reports
• Commitment to documenting knowledge in the form of knowledge base tech notes and articles

• BS degree in Information Technology, Computer Science, or similar
• Significant work experience in technical support, IT support, or as a technical engineer
• Working knowledge of Unix/Linux systems, utilities, and scripting
• Aptitude for problem-solving
• Excellent client-facing/customer service skills
• Excellent written and verbal communication skills
• Ability to focus and follow-through to resolution of issues
• Ability to diffuse tension and work the issue at hand

We're looking for a reliable and tech-savvy Technical Support Specialist to join our team. In this role, you'll be the first point of contact for customers and internal staff seeking assistance with software, hardware, or network-related issues. You’ll troubleshoot problems, provide clear solutions, and escalate complex issues when needed. A strong customer service mindset, solid communication skills, and a good understanding of common technical systems are essential.

Daily tasks include responding to support tickets, assisting users via phone or chat, documenting issues, and working closely with other IT staff to resolve technical challenges. You’ll also help with system setups, software installations, and routine maintenance tasks.

The ideal candidate is patient, detail-oriented, and eager to help others solve problems. Experience with Windows and macOS environments, basic networking knowledge, and familiarity with ticketing systems (like Zendesk or Freshdesk) is a plus.

This is a great opportunity for someone looking to grow in the IT field while gaining hands-on experience with real-world support issues.

• Serve as the on-site, in-person point of contact for all imaging system support and troubleshooting.
• Install, configure, and maintain imaging workstations, peripherals, and software applications.
• Support end-users and resolve technical issues related to imaging systems both on-site and remotely.
• Troubleshoot network and connectivity issues involving imaging devices.
• Assist with onboarding, assessment, and troubleshooting of medical imaging devices.
• Maintain and update hardware inventory and documentation.
• Participate in daily imaging huddles and departmental meetings to support operational needs.
• Ensure all imaging systems remain secure and updated with current software and patches.
• Create and maintain knowledge base articles and training materials for users.
• Escalate issues to tier 2 or other IT departments as appropriate.
• Support clinical and IT projects involving imaging systems and related infrastructure.
• Assist with testing, validation, and deployment of new imaging technologies.
• Provide excellent customer service and communication to ensure user satisfaction.

• High school diploma or equivalent required.

• Minimum of one year supporting imaging or technical environments; healthcare experience preferred.

• Strong understanding of computer hardware, diagnostic monitors, and imaging peripherals.
• Familiarity with imaging workflows and systems such as PACS, RIS, or DICOM.
• Effective troubleshooting and problem-solving abilities.
• Strong written and verbal communication skills.
• Experience using ticketing systems for issue tracking and resolution.
• Basic knowledge of networking and connectivity fundamentals.
• Ability to work collaboratively with clinical and technical teams.

POSITION OVERVIEW

Technical Support is well organized, dynamic, customer-focused, proactive, strong team player, with multi-tasking, and problem-solving skills. This position will include providing technical support and troubleshooting assistance to our customers, demonstrating excellent problem-solving skills, and a customer-focused approach to ensure timely resolution of issues and customer satisfaction.

ESSENTIAL JOB FUNCTIONS

• Maintain an in-depth knowledge of our complete line of products and services.
• Embrace and learn the Video Surveillance / CCTV technologies and their applications.
• Provide product demos and technical training to the sales team and customers.
• Test and evaluate surveillance cameras, DVR cards, stand-alone or PC-based DVR systems, and peripherals.
• Build and test PC-based DVR systems to customer's specifications.
• Provide prompt and effective customer service and technical support.
• Service customers in an effective and efficient manner; partner with internal teams proactively.
• Answer calls and emails regarding technical support requests and log into ticketing systems.
• Perform other duties as assigned

ESSENTIAL REQUIREMENTS

• Ability to communicate clearly, concisely, and professionally in written responses to emails and oral responses to calls
• Ability to maintain confidential business information
• Ability to respond to customers in a timely and effective manner
• Computer proficiency including Microsoft Office (Word, Excel, Powerpoint, Sharepoint, Outlook)
• Ability to work independently with minimum supervision
• Ability to work under pressure
• Strong troubleshooting, problem-solving, and team player mindset is a plus
• Proactive and enthusiastic to excel

OTHER REQUIREMENT

• Domestic and/or International Travel may be required (up to 25%)
• Willing and able to work additional hours when needed
• Bend, lift, open and move product and related office items varying in weight up to 30lbs,

EDUCATION

• 1+ Years of Professional Experience in technical support or related areas
• Experience in the security system industry is highly desired
• A bachelor's degree in Computer Science, IT / Network, Engineering or related technical field, or equivalent industry experience is required
• Preferred certificate: CompTIA A+
• Fresh graduates will also be considered

Benefits:

Competitive salary

Health insurance

Paid time off

Training & development

Company Description:

We are an end-to-end Renewable Energy provider, offering products to commercial and enterprise clients in EV Charging solutions, Fleet Electrification, Solar Micro-grids, Energy storage and Hydroponic systems. We have been experiencing tremendous growth in all these areas and operate under several government rebate programs that ensure a steady and reliable flow of revenues. Our company handles the entire flow of providing these products and services beginning with Sales, Provisioning, Design and Engineering, Contracting and Construction, Servicing and Maintenance. We are a licensed C-10 contractor and operate construction crews in various areas of CA and soon the rest of the U.S.

The Job Overview

This role is in-office, Monday - Friday, 9:00 AM to 6:00 PM in Costa Mesa, CA. This is mid to senior level role. We are on the lookout for highly motivated individuals with a background in EVSE/OCPP customer service, coupled with excellent communication skills. As a Technical Support representative, your primary responsibility will be to support and communicate updates with clients. Collaborating closely with sales and engineering teams, you will play a key role in tracking project completion and being the primary point of contact with our clients. This is an exceptional opportunity for individuals eager to immerse themselves in the EV charging and renewable energy industry.

Responsibilities

Coordinate scheduling between several service providers and the internal team’s shifts to ensure we have 24/7 coverage for our EVOLV Charging platform.

Act as the frontline support for customer inquiries providing timely and effective resolution to tickets and issues. This includes but is not limited to issues related to: Billing, account management, charging accessibility and convenience, or troubleshooting charging hardware and software.

Work with the engineering team to quickly understand our EV charging ecosystem, the industry protocols (OCPP, OCPI, etc.), and how everything affects the serviceability of our products.

Occasionally able to travel into the field to provide hands-on technical support to high-value customers to ensure lasting relationships.

Communicate regularly with Sales, Marketing, Engineering to maintain and understand product features/specifications, and develop quality control standards.

Be the go-to person for understanding the EV charging process and identifying common problems during troubleshooting.

Provide technical guidance and training to support specialists to enhance their troubleshooting skills and product knowledge.

Maintain a deep understanding of the organization’s products, services, and technical infrastructure.

Prepare regular reports and dashboards to track key performance indicators (KPIs) such as ticket volume, issue categories, resolution time, customer satisfaction, and the movement in these metrics over various time-periods.

Analyze support data to identify trends, root causes of recurring issues or KPI deviations, areas for improvement, and make recommendations to senior management to drive strategic decision-making.

Act as an escalation point for complex technical issues, providing guidance and assistance to resolve them promptly.

Develop and maintain team technical training plans leveraging industry knowledge and internal company resources and personnel; and support the creation and upkeep of a companywide knowledge resource on the related materials and technologies.

Requirements and skills

Bachelor’s degree in computer science, engineering, a related field, or equivalent experience.

Must have technical/diagnostic ability along with analytical ability to diagnose problems above basics, and basic mechanical skills.

You have 5+ years of customer technical support experience where you solved problems that were technical.

You are flexible. While you have a set schedule there may be times where you need to cover for your team.

Your attention to detail is unmatched. You find details that are often overlooked by co-workers and can use them to solve repetitive problems.

You have a background in EV charging or experience at an existing organization.

Zero Impact Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

• Competitive salary
• Health insurance
• Paid time off
• Training & development

• Coordinate scheduling between several service providers and the internal team's shifts to ensure we have 24/7 coverage for our EVOLV Charging platform.
• Act as the frontline support for customer inquiries providing timely and effective resolution to tickets and issues. This includes but is not limited to issues related to: Billing, account management, charging accessibility and convenience, or troubleshooting charging hardware and software.
• Work with the engineering team to quickly understand our EV charging ecosystem, the industry protocols (OCPP, OCPI, etc.), and how everything affects the serviceability of our products.
• Occasionally able to travel into the field to provide hands-on technical support to high-value customers to ensure lasting relationships.
• Communicate regularly with Sales, Marketing, Engineering to maintain and understand product features/specifications, and develop quality control standards.
• Be the go-to person for understanding the EV charging process and identifying common problems during troubleshooting.
• Provide technical guidance and training to support specialists to enhance their troubleshooting skills and product knowledge.
• Maintain a deep understanding of the organization's products, services, and technical infrastructure.
• Prepare regular reports and dashboards to track key performance indicators (KPIs) such as ticket volume, issue categories, resolution time, customer satisfaction, and the movement in these metrics over various time-periods.
• Analyze support data to identify trends, root causes of recurring issues or KPI deviations, areas for improvement, and make recommendations to senior management to drive strategic decision-making.
• Act as an escalation point for complex technical issues, providing guidance and assistance to resolve them promptly.
• Develop and maintain team technical training plans leveraging industry knowledge and internal company resources and personnel; and support the creation and upkeep of a companywide knowledge resource on the related materials and technologies.

• Bachelor's degree in computer science, engineering, a related field, or equivalent experience.
• Must have technical/diagnostic ability along with analytical ability to diagnose problems above basics, and basic mechanical skills.
• You have 5+ years of customer technical support experience where you solved problems that were technical.
• You are flexible. While you have a set schedule there may be times where you need to cover for your team.
• Your attention to detail is unmatched. You find details that are often overlooked by co-workers and can use them to solve repetitive problems.
• You have a background in EV charging or experience at an existing organization.