3,322 Media Support jobs in the United States

Job Title:
Social Media Support Specialist (Hybrid)
Job Description
The Social Media Support Specialist onsite in Austin provides high-touch concierge level help desk and case management support for select advertisers or users on social media platforms. This role interfaces with social media users and account managers to resolve tickets via chats/emails, or through the Internet depending upon client requirements as well as provide continuous improvement for sellers and advertising.
(We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)
**A NEW CAREER POWERED BY YOU**
Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns " **World's Best Workplaces** ," " **Best Company Culture** ," and " **Best Companies for Career Growth** " awards every year? Then a Social Media Support Specialist position at Concentrix is just the right place for you!
As a Social Media Support Specialist, you'll join an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as "game-changers." Together, we help the world's best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we're looking for more talented people to join our purpose, people as passionate about providing outstanding customer experiences as we are.
**CAREER GROWTH AND PERSONAL DEVELOPMENT**
This is a great opportunity to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.
**WHAT YOU WILL DO IN THIS ROLE**
As a Social Media Support Specialist, you will:
+ Ensure all service delivered meets contractual Key Performance Indicator ('KPIs')
+ Clarify customer/user requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking
+ Maintain broad knowledge of client products and/or service
+ Act as a help desk for any escalated high-level users including advertisers, sellers and public figures with urgent issues
+ Troubleshooting time sensitive issues which can include campaigns, ads and marketing
+ Research and correct issues with payments and payment sources
+ Ensure advertising campaigns are following all legal requirements which may include the advertiser and organization spend
+ Ensuring proactive and ongoing communication with users as the issue evolves throughout its case life
+ Navigating internal stakeholder needs both for the standard help desk and escalation help desk
+ Collaborating as a team whether assigned to the Standard or Escalations desk to ensure the most efficient resolution for users
+ Resolving tickets generated from both the internal and external stakeholders while maintaining a white glove level of service
+ Strong written and verbal communication skills with customers and internal partners via chat, email, tickets, in person and during inbound/outbound phone calls
**YOUR QUALIFICATIONS**
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Social Media Support Specialist role include:
+ Exceptional communication with a high level of patience and emotional intelligence for customers via chat, email, tickets and inbound/outbound phone calls
+ Ability to maintain tracking of all communications through phone, email and chat as well as those communications with other internal support team members
+ Ability to self-diagnose and flag both common and abnormal issues and escalate when appropriate
+ Strong written and verbal communication skills, ability to clearly document complex bugs and the steps to reproduce
+ Resolution mindset, proven experience helping users navigate the client online platform tools to a solution
+ Meticulous attention to detail with strong organizational skills with the ability to prioritize levels of urgency within an assigned case load and track those over time
+ Tolerance for repetitive work in a fast-paced, high production work environment
+ Ability to work well as a team member, as well as independently and collaboratively
+ Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone both written and verbal
+ Must reside in the United States and have a valid U.S. address for residence
**ADDITIONAL REQUIRMENTS**
+ 18 Years of age or older with a completed High School Diploma or GED required, BA preferred
+ Minimum of 1 to 3 Years of experience in Call Center Customer Service, Technical Support, Office Administrative and Social Media
+ Able to rotate shifts, as needed as often as monthly - Flexibility for morning, evening and possible overnight shifts
+ Strong computer navigation skills and PC Knowledge
+ Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
+ Employment for this position is hybrid - employees are required to be flexible to work at home and onsite in office at 300 W 6th St, Austin, TX 78701
**WHAT'S IN IT FOR YOU**
One of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. In this role, you'll also be provided with:
+ The base salary for this position is $22/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days.
+ DailyPay enrollment option to access pay "early," when you want it
+ Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
+ Health and wellness programs with trained partners to help promote a healthy you
+ Mentorship programs that support your rewarding career journey
+ A modern, state-of-the-art office setting with advanced technologies and a great team
+ Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
**REIMAGINE THE BEST VERSION OF YOU!**
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their "employer of choice."
Location:
USA Austin 13011 McCallen Pass Bldg D
Language Requirements:
Time Type:
Full time
Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the** Job Applicant Privacy Notice for California Residents ( to Work:**
In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.
**Where Job May be Performed:**
Currently, this position may be performed only in the states listed here ( .
Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.
For more information regarding your EEO rights as an applicant, please visit the following websites:
-English ( ( request a reasonable accommodation please click here ( .
If you wish to review the Affirmative Action Plan, please click here ( .

About Ellucian:

Ellucian is a global market leader in education technology. We power innovation for higher education, partnering with more than 2,800 customers across 50 countries and serving over 20 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, from student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners, and user community of more than 45,000 provide best practices leading to greater institutional success and achieving better student outcomes.

Values Rooted in Purpose

We embrace the power to lead , the courage to innovate , and the determination to grow . At our core, we believe in humanizing our approach, recognizing that our people are our greatest strength. With a shared vision of transformation , we endeavor to shape a brighter future for higher education.

About the Opportunity:

As a Media Support Technician at Rider University, you will support classroom, event, and campus media technologies while also assisting with computer and network-related support when needed. This role ensures a seamless technology experience for teaching, learning, and events, while contributing to IT projects and student staff development.

Where you will make an impact

• Provide support for classroom technology including projectors, displays, sound systems, lecture capture, and control systems (Extron/Crestron).
• Set up, operate, and troubleshoot AV equipment for meetings, performances, and campus events.
• Operate and maintain cameras, microphones, and other recording devices for events and instructional use as needed.
• Maintain and perform preventative maintenance on classroom and event media systems.
• Support faculty and staff in the use of instructional technologies such as video conferencing, multimedia presentations, and lecture capture tools.
• Test and evaluate new media technologies for integration into campus spaces.
• Assist with scheduling, loaning, and maintaining audiovisual equipment.
• Provide training and documentation for end users on AV systems and classroom technology.
• Assist with computer hardware/software troubleshooting for PC and Mac devices.
• Support enterprise printing, including monitoring and troubleshooting classroom and lab printers.
• Work side by side with desktop technicians and the network team to resolve cross-functional issues (e.g., connectivity, authentication, system integration).
• Contribute to software deployments and hardware installations as needed.
• Escalate tickets appropriately and provide updates to users and management.
• Mentor and guide student staff supporting classrooms and events.
• Assist in training, onboarding, and scheduling student technicians.
• Maintain accurate inventory of AV/media equipment, computers, and supplies.
• Produce and update documentation related to AV and support processes.Coordinate with IT units (Desktop Support, Media Services, Network Services, Enterprise Applications) on campus-wide technology initiatives.
• Ensure excellent customer service and timely resolution of tickets.
• Perform other related duties as assigned by management.

What you will bring

• 3 years of related experience
• Demonstrated experience with classroom and event AV/media systems (projectors, control systems, audio setups, video conferencing).
• Experience operating and maintaining cameras and recording devices for instructional and event purposes.
• PC and Mac troubleshooting and support experience.
• Familiarity with Microsoft Office 365 and enterprise printing.
• Experience with Zoom, MS Teams, or Webex conferencing platforms.
• Mobile device management experience (Jamf preferred).
• Strong troubleshooting, organizational, and time-management skills.
• Excellent communication and customer service skills.
  Flexibility to work evenings, weekends, and holidays to support campus events as needed.
• Ability to lift and transport AV equipment.
• Certifications such as A+, ITIL, or Extron preferred.

What makes #Ellucianlife:

• Comprehensive health coverage: medical, dental, and vision
• Flexible time off
• Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests
• 401k w/ match & BrightPlan - to help you save for the future
• Parental Leave
• 5 charitable days to support the community that supports us
• Telemedicine
• Wellness
  • Headspace Care (mental health)
  • Wellbeats (virtual fitness classes)
• RethinkCare & Wellthy caregiver support
• Diversity and inclusion programs which provide access to internal employee resource groups
• Employee referral bonuses to encourage the addition of great new people to the team
• We Foster a learning culture with:
  
  • Education Assistance Program
  • Professional development opportunities

#LI-DF1

#LI-Onsite

Ready to be pushed beyond what you think you're capable of?

At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform - and with it, the future global financial system.

To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company's hardest problems.

Our is intense and isn't for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there's no better place to be.

While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.

The Coinbase Customer Experience (CX) organization is on a mission to provide the most trusted and value-added customer support in crypto. That mission starts with truly world-class social support: fast, empathetic, secure, and proactive. As Head of Social Support, you'll build and lead the teams that respond to users in the wild-across Reddit, X, LinkedIn, and wherever else crypto conversations happen. And because every public support interaction is also a brand moment, you'll work hand-in-glove with our Comms team to ensure we speak with one voice: clear, empathetic, credible, and aligned to Coinbase's values. This is a role for someone who thrives in high-visibility, high-stakes environments, and who sees every customer interaction as an opportunity to reinforce our mission. This role will be embedded within the Global Customer Success & Trust (GCST) organization, working at the intersection of product and support to transform the customer experience.

What you'll be doing

• Build and lead a high-performance social support program across Reddit, X, LinkedIn, and adjacent channels-meeting users where they are.

• Elevate real-time social listening, triage, and resolution for account issues, verification struggles, fraud attempts, and service frustrations.

• Host cross-functional collaboration with Fraud, Product, Trust & Safety, and Engineering to rapidly address root issues and invest in prevention.

• Oversee escalation workflows-including human handoffs from AI to expert responders-to eliminate chatbot loops and ensure customer empathy and effectiveness.

• Work with operations to develop clear social channel support policies, SLA frameworks, and performance tracking dashboards that drive accountability.

• Manage crisis responses, including data-breach communications, scam advisories, and trust building post-incident.

• Champion clarity, calm, and trust in public messaging-becoming a credible, authoritative voice on Coinbase's support experiences.

What we look for in you

• 6+ years leading social programs, ideally in high-growth tech, fintech, or crypto.

• Proven track record managing high-volume social support environments with strong public visibility.

• Experience partnering with Comms, PR, or brand teams on shared messaging in moments of crisis.

• Deep understanding of AI + human support workflows.

• Comfortable being "on point" for high-stakes, real-time events and shaping the narrative under pressure.

• Data-driven, outcome-oriented, and able to present insights at the executive level.

• Crypto-curious and aligned with our mission of increasing economic freedom.

Nice to haves

• Experience in regulated industries or with government/press scrutiny.

• Background in crisis comms, incident response, or risk management.

• Familiarity with social listening/triage tools (Sprinklr, Salesforce, Amazon Connect etc.).

P73066

#LI-Remote

Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include bonus eligibility + equity eligibility**+ benefits (including medical, dental, vision and 401(k)).

Pay Range:

$157,590-$185,400 USD

Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.

Commitment to Equal Opportunity

Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the in certain locations, as required by law.

Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations

Global Data Privacy Notice for Job Candidates and Applicants

Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available

AI Disclosure

For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description.

For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate.

The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment . To request a reasonable accommodation due to disability, please contact accommodations(at)coinbase.com

Ready to be pushed beyond what you think you're capable of?

At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform - and with it, the future global financial system.

To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company's hardest problems.

Our is intense and isn't for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there's no better place to be.

While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.

The Coinbase Customer Experience (CX) organization is on a mission to provide the most trusted and value-added customer support in crypto. That mission starts with truly world-class social support: fast, empathetic, secure, and proactive. As Head of Social Support, you'll build and lead the teams that respond to users in the wild-across Reddit, X, LinkedIn, and wherever else crypto conversations happen. And because every public support interaction is also a brand moment, you'll work hand-in-glove with our Comms team to ensure we speak with one voice: clear, empathetic, credible, and aligned to Coinbase's values. This is a role for someone who thrives in high-visibility, high-stakes environments, and who sees every customer interaction as an opportunity to reinforce our mission. This role will be embedded within the Global Customer Success & Trust (GCST) organization, working at the intersection of product and support to transform the customer experience.

What you'll be doing

• Build and lead a high-performance social support program across Reddit, X, LinkedIn, and adjacent channels-meeting users where they are.

• Elevate real-time social listening, triage, and resolution for account issues, verification struggles, fraud attempts, and service frustrations.

• Host cross-functional collaboration with Fraud, Product, Trust & Safety, and Engineering to rapidly address root issues and invest in prevention.

• Oversee escalation workflows-including human handoffs from AI to expert responders-to eliminate chatbot loops and ensure customer empathy and effectiveness.

• Work with operations to develop clear social channel support policies, SLA frameworks, and performance tracking dashboards that drive accountability.

• Manage crisis responses, including data-breach communications, scam advisories, and trust building post-incident.

• Champion clarity, calm, and trust in public messaging-becoming a credible, authoritative voice on Coinbase's support experiences.

What we look for in you

• 6+ years leading social programs, ideally in high-growth tech, fintech, or crypto.

• Proven track record managing high-volume social support environments with strong public visibility.

• Experience partnering with Comms, PR, or brand teams on shared messaging in moments of crisis.

• Deep understanding of AI + human support workflows.

• Comfortable being "on point" for high-stakes, real-time events and shaping the narrative under pressure.

• Data-driven, outcome-oriented, and able to present insights at the executive level.

• Crypto-curious and aligned with our mission of increasing economic freedom.

Nice to haves

• Experience in regulated industries or with government/press scrutiny.

• Background in crisis comms, incident response, or risk management.

• Familiarity with social listening/triage tools (Sprinklr, Salesforce, Amazon Connect etc.).

P73066

#LI-Remote

Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include bonus eligibility + equity eligibility**+ benefits (including medical, dental, vision and 401(k)).

Pay Range:

$157,590-$185,400 USD

Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.

Commitment to Equal Opportunity

Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the in certain locations, as required by law.

Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations

Global Data Privacy Notice for Job Candidates and Applicants

Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available

AI Disclosure

For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description.

For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate.

The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment . To request a reasonable accommodation due to disability, please contact accommodations(at)coinbase.com

Ready to be pushed beyond what you think you're capable of?

At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform - and with it, the future global financial system.

To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company's hardest problems.

Our is intense and isn't for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there's no better place to be.

While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.

The Coinbase Customer Experience (CX) organization is on a mission to provide the most trusted and value-added customer support in crypto. That mission starts with truly world-class social support: fast, empathetic, secure, and proactive. As Head of Social Support, you'll build and lead the teams that respond to users in the wild-across Reddit, X, LinkedIn, and wherever else crypto conversations happen. And because every public support interaction is also a brand moment, you'll work hand-in-glove with our Comms team to ensure we speak with one voice: clear, empathetic, credible, and aligned to Coinbase's values. This is a role for someone who thrives in high-visibility, high-stakes environments, and who sees every customer interaction as an opportunity to reinforce our mission. This role will be embedded within the Global Customer Success & Trust (GCST) organization, working at the intersection of product and support to transform the customer experience.

What you'll be doing

• Build and lead a high-performance social support program across Reddit, X, LinkedIn, and adjacent channels-meeting users where they are.

• Elevate real-time social listening, triage, and resolution for account issues, verification struggles, fraud attempts, and service frustrations.

• Host cross-functional collaboration with Fraud, Product, Trust & Safety, and Engineering to rapidly address root issues and invest in prevention.

• Oversee escalation workflows-including human handoffs from AI to expert responders-to eliminate chatbot loops and ensure customer empathy and effectiveness.

• Work with operations to develop clear social channel support policies, SLA frameworks, and performance tracking dashboards that drive accountability.

• Manage crisis responses, including data-breach communications, scam advisories, and trust building post-incident.

• Champion clarity, calm, and trust in public messaging-becoming a credible, authoritative voice on Coinbase's support experiences.

What we look for in you

• 6+ years leading social programs, ideally in high-growth tech, fintech, or crypto.

• Proven track record managing high-volume social support environments with strong public visibility.

• Experience partnering with Comms, PR, or brand teams on shared messaging in moments of crisis.

• Deep understanding of AI + human support workflows.

• Comfortable being "on point" for high-stakes, real-time events and shaping the narrative under pressure.

• Data-driven, outcome-oriented, and able to present insights at the executive level.

• Crypto-curious and aligned with our mission of increasing economic freedom.

Nice to haves

• Experience in regulated industries or with government/press scrutiny.

• Background in crisis comms, incident response, or risk management.

• Familiarity with social listening/triage tools (Sprinklr, Salesforce, Amazon Connect etc.).

P73066

#LI-Remote

Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include bonus eligibility + equity eligibility**+ benefits (including medical, dental, vision and 401(k)).

Pay Range:

$157,590-$185,400 USD

Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.

Commitment to Equal Opportunity

Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the in certain locations, as required by law.

Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations

Global Data Privacy Notice for Job Candidates and Applicants

Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available

AI Disclosure

For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description.

For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate.

The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment . To request a reasonable accommodation due to disability, please contact accommodations(at)coinbase.com

Ready to be pushed beyond what you think you're capable of?

At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform - and with it, the future global financial system.

To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company's hardest problems.

Our is intense and isn't for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there's no better place to be.

While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.

The Coinbase Customer Experience (CX) organization is on a mission to provide the most trusted and value-added customer support in crypto. That mission starts with truly world-class social support: fast, empathetic, secure, and proactive. As Head of Social Support, you'll build and lead the teams that respond to users in the wild-across Reddit, X, LinkedIn, and wherever else crypto conversations happen. And because every public support interaction is also a brand moment, you'll work hand-in-glove with our Comms team to ensure we speak with one voice: clear, empathetic, credible, and aligned to Coinbase's values. This is a role for someone who thrives in high-visibility, high-stakes environments, and who sees every customer interaction as an opportunity to reinforce our mission. This role will be embedded within the Global Customer Success & Trust (GCST) organization, working at the intersection of product and support to transform the customer experience.

What you'll be doing

• Build and lead a high-performance social support program across Reddit, X, LinkedIn, and adjacent channels-meeting users where they are.

• Elevate real-time social listening, triage, and resolution for account issues, verification struggles, fraud attempts, and service frustrations.

• Host cross-functional collaboration with Fraud, Product, Trust & Safety, and Engineering to rapidly address root issues and invest in prevention.

• Oversee escalation workflows-including human handoffs from AI to expert responders-to eliminate chatbot loops and ensure customer empathy and effectiveness.

• Work with operations to develop clear social channel support policies, SLA frameworks, and performance tracking dashboards that drive accountability.

• Manage crisis responses, including data-breach communications, scam advisories, and trust building post-incident.

• Champion clarity, calm, and trust in public messaging-becoming a credible, authoritative voice on Coinbase's support experiences.

What we look for in you

• 6+ years leading social programs, ideally in high-growth tech, fintech, or crypto.

• Proven track record managing high-volume social support environments with strong public visibility.

• Experience partnering with Comms, PR, or brand teams on shared messaging in moments of crisis.

• Deep understanding of AI + human support workflows.

• Comfortable being "on point" for high-stakes, real-time events and shaping the narrative under pressure.

• Data-driven, outcome-oriented, and able to present insights at the executive level.

• Crypto-curious and aligned with our mission of increasing economic freedom.

Nice to haves

• Experience in regulated industries or with government/press scrutiny.

• Background in crisis comms, incident response, or risk management.

• Familiarity with social listening/triage tools (Sprinklr, Salesforce, Amazon Connect etc.).

P73066

#LI-Remote

Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include bonus eligibility + equity eligibility**+ benefits (including medical, dental, vision and 401(k)).

Pay Range:

$157,590-$185,400 USD

Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.

Commitment to Equal Opportunity

Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the in certain locations, as required by law.

Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations

Global Data Privacy Notice for Job Candidates and Applicants

Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available

AI Disclosure

For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description.

For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate.

The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment . To request a reasonable accommodation due to disability, please contact accommodations(at)coinbase.com

Ready to be pushed beyond what you think you're capable of?

At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform - and with it, the future global financial system.

To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company's hardest problems.

Our is intense and isn't for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there's no better place to be.

While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.

The Coinbase Customer Experience (CX) organization is on a mission to provide the most trusted and value-added customer support in crypto. That mission starts with truly world-class social support: fast, empathetic, secure, and proactive. As Head of Social Support, you'll build and lead the teams that respond to users in the wild-across Reddit, X, LinkedIn, and wherever else crypto conversations happen. And because every public support interaction is also a brand moment, you'll work hand-in-glove with our Comms team to ensure we speak with one voice: clear, empathetic, credible, and aligned to Coinbase's values. This is a role for someone who thrives in high-visibility, high-stakes environments, and who sees every customer interaction as an opportunity to reinforce our mission. This role will be embedded within the Global Customer Success & Trust (GCST) organization, working at the intersection of product and support to transform the customer experience.

What you'll be doing

• Build and lead a high-performance social support program across Reddit, X, LinkedIn, and adjacent channels-meeting users where they are.

• Elevate real-time social listening, triage, and resolution for account issues, verification struggles, fraud attempts, and service frustrations.

• Host cross-functional collaboration with Fraud, Product, Trust & Safety, and Engineering to rapidly address root issues and invest in prevention.

• Oversee escalation workflows-including human handoffs from AI to expert responders-to eliminate chatbot loops and ensure customer empathy and effectiveness.

• Work with operations to develop clear social channel support policies, SLA frameworks, and performance tracking dashboards that drive accountability.

• Manage crisis responses, including data-breach communications, scam advisories, and trust building post-incident.

• Champion clarity, calm, and trust in public messaging-becoming a credible, authoritative voice on Coinbase's support experiences.

What we look for in you

• 6+ years leading social programs, ideally in high-growth tech, fintech, or crypto.

• Proven track record managing high-volume social support environments with strong public visibility.

• Experience partnering with Comms, PR, or brand teams on shared messaging in moments of crisis.

• Deep understanding of AI + human support workflows.

• Comfortable being "on point" for high-stakes, real-time events and shaping the narrative under pressure.

• Data-driven, outcome-oriented, and able to present insights at the executive level.

• Crypto-curious and aligned with our mission of increasing economic freedom.

Nice to haves

• Experience in regulated industries or with government/press scrutiny.

• Background in crisis comms, incident response, or risk management.

• Familiarity with social listening/triage tools (Sprinklr, Salesforce, Amazon Connect etc.).

P73066

#LI-Remote

Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include bonus eligibility + equity eligibility**+ benefits (including medical, dental, vision and 401(k)).

Pay Range:

$157,590-$185,400 USD

Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.

Commitment to Equal Opportunity

Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the in certain locations, as required by law.

Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations

Global Data Privacy Notice for Job Candidates and Applicants

Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available

AI Disclosure

For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description.

For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate.

The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment . To request a reasonable accommodation due to disability, please contact accommodations(at)coinbase.com

Ready to be pushed beyond what you think you're capable of?

At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform - and with it, the future global financial system.

To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company's hardest problems.

Our is intense and isn't for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there's no better place to be.

While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.

The Coinbase Customer Experience (CX) organization is on a mission to provide the most trusted and value-added customer support in crypto. That mission starts with truly world-class social support: fast, empathetic, secure, and proactive. As Head of Social Support, you'll build and lead the teams that respond to users in the wild-across Reddit, X, LinkedIn, and wherever else crypto conversations happen. And because every public support interaction is also a brand moment, you'll work hand-in-glove with our Comms team to ensure we speak with one voice: clear, empathetic, credible, and aligned to Coinbase's values. This is a role for someone who thrives in high-visibility, high-stakes environments, and who sees every customer interaction as an opportunity to reinforce our mission. This role will be embedded within the Global Customer Success & Trust (GCST) organization, working at the intersection of product and support to transform the customer experience.

What you'll be doing

• Build and lead a high-performance social support program across Reddit, X, LinkedIn, and adjacent channels-meeting users where they are.

• Elevate real-time social listening, triage, and resolution for account issues, verification struggles, fraud attempts, and service frustrations.

• Host cross-functional collaboration with Fraud, Product, Trust & Safety, and Engineering to rapidly address root issues and invest in prevention.

• Oversee escalation workflows-including human handoffs from AI to expert responders-to eliminate chatbot loops and ensure customer empathy and effectiveness.

• Work with operations to develop clear social channel support policies, SLA frameworks, and performance tracking dashboards that drive accountability.

• Manage crisis responses, including data-breach communications, scam advisories, and trust building post-incident.

• Champion clarity, calm, and trust in public messaging-becoming a credible, authoritative voice on Coinbase's support experiences.

What we look for in you

• 6+ years leading social programs, ideally in high-growth tech, fintech, or crypto.

• Proven track record managing high-volume social support environments with strong public visibility.

• Experience partnering with Comms, PR, or brand teams on shared messaging in moments of crisis.

• Deep understanding of AI + human support workflows.

• Comfortable being "on point" for high-stakes, real-time events and shaping the narrative under pressure.

• Data-driven, outcome-oriented, and able to present insights at the executive level.

• Crypto-curious and aligned with our mission of increasing economic freedom.

Nice to haves

• Experience in regulated industries or with government/press scrutiny.

• Background in crisis comms, incident response, or risk management.

• Familiarity with social listening/triage tools (Sprinklr, Salesforce, Amazon Connect etc.).

P73066

#LI-Remote

Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include bonus eligibility + equity eligibility**+ benefits (including medical, dental, vision and 401(k)).

Pay Range:

$157,590-$185,400 USD

Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.

Commitment to Equal Opportunity

Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the in certain locations, as required by law.

Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations

Global Data Privacy Notice for Job Candidates and Applicants

Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available

AI Disclosure

For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description.

For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate.

The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment . To request a reasonable accommodation due to disability, please contact accommodations(at)coinbase.com

Ready to be pushed beyond what you think you're capable of?

At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform - and with it, the future global financial system.

To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company's hardest problems.

Our is intense and isn't for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there's no better place to be.

While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.

The Coinbase Customer Experience (CX) organization is on a mission to provide the most trusted and value-added customer support in crypto. That mission starts with truly world-class social support: fast, empathetic, secure, and proactive. As Head of Social Support, you'll build and lead the teams that respond to users in the wild-across Reddit, X, LinkedIn, and wherever else crypto conversations happen. And because every public support interaction is also a brand moment, you'll work hand-in-glove with our Comms team to ensure we speak with one voice: clear, empathetic, credible, and aligned to Coinbase's values. This is a role for someone who thrives in high-visibility, high-stakes environments, and who sees every customer interaction as an opportunity to reinforce our mission. This role will be embedded within the Global Customer Success & Trust (GCST) organization, working at the intersection of product and support to transform the customer experience.

What you'll be doing

• Build and lead a high-performance social support program across Reddit, X, LinkedIn, and adjacent channels-meeting users where they are.

• Elevate real-time social listening, triage, and resolution for account issues, verification struggles, fraud attempts, and service frustrations.

• Host cross-functional collaboration with Fraud, Product, Trust & Safety, and Engineering to rapidly address root issues and invest in prevention.

• Oversee escalation workflows-including human handoffs from AI to expert responders-to eliminate chatbot loops and ensure customer empathy and effectiveness.

• Work with operations to develop clear social channel support policies, SLA frameworks, and performance tracking dashboards that drive accountability.

• Manage crisis responses, including data-breach communications, scam advisories, and trust building post-incident.

• Champion clarity, calm, and trust in public messaging-becoming a credible, authoritative voice on Coinbase's support experiences.

What we look for in you

• 6+ years leading social programs, ideally in high-growth tech, fintech, or crypto.

• Proven track record managing high-volume social support environments with strong public visibility.

• Experience partnering with Comms, PR, or brand teams on shared messaging in moments of crisis.

• Deep understanding of AI + human support workflows.

• Comfortable being "on point" for high-stakes, real-time events and shaping the narrative under pressure.

• Data-driven, outcome-oriented, and able to present insights at the executive level.

• Crypto-curious and aligned with our mission of increasing economic freedom.

Nice to haves

• Experience in regulated industries or with government/press scrutiny.

• Background in crisis comms, incident response, or risk management.

• Familiarity with social listening/triage tools (Sprinklr, Salesforce, Amazon Connect etc.).

P73066

#LI-Remote

Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include bonus eligibility + equity eligibility**+ benefits (including medical, dental, vision and 401(k)).

Pay Range:

$157,590-$185,400 USD

Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.

Commitment to Equal Opportunity

Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the in certain locations, as required by law.

Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations

Global Data Privacy Notice for Job Candidates and Applicants

Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available

AI Disclosure

For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description.

For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate.

The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment . To request a reasonable accommodation due to disability, please contact accommodations(at)coinbase.com