62 Mediator jobs in the United States
Chief Staff Attorney/Mediator
Posted 20 days ago
Job Viewed
Job Description
Summary The U.S. Court of Appeals for Veterans Claims has exclusive jurisdiction over decisions of the Board of Veterans' Appeals (Board or BVA). The Court reviews Board decisions appealed by claimants who believe the Board erred in its decision. The Court's review of Board decisions is based on the record before the agency and arguments of the parties, which are presented in a written brief, with oral argument generally held only in cases presenting new legal issues. Responsibilities The Chief Staff Attorney (CSA) is a senior-level manager, supervisor, and senior staff attorney under the direct supervision of the Clerk of the Court/Executive Officer. Daily duties include, but are not limited to: Manage the Court's Central Legal Staff (CLS). This includes regularly providing performance requirements and tracking progress. Train, guide, and advise attorneys and paralegals. Maintain an information system within the Court's case management system to identify common issues, track panel and en banc voting progress, and evaluate staff workload. Research novel legal and procedural issues and prepare memoranda, orders, and correspondence. Supervise the preparation of memoranda, orders, and correspondence for the Judges and the Clerk of the Court/Executive Officer. Coordinate and consult the Judges, the Clerk of the Court/Executive Officer, and senior staff regarding policy development, major operational initiatives, actions accomplished, milestones to achieve, and significant problems or issues related to the above. Establish operating guidelines and procedures to implement approved policy and rule changes. Regularly assess procedures and practices for possible weaknesses or risks and recommend program adjustments to the Clerk of the Court/Executive Officer. Execute special assignments that may arise from new or proposed legislation, changes in Court requirements, emergencies, or other matters affecting CLS. Ensure continuity of operations and that essential functions are covered during emergencies and when necessary, after business hours. Act as Court liaison to advisory committees, internal and external stakeholders, and organizations. Perform other duties within the Clerk of the Court's Office as assigned. Requirements Conditions of Employment Condition of Employment: The selectee will be subject to a one-year probationary period. A background security investigation is required for all new hires. The appointment will be subject to the applicant's successful completion of fingerprinting and a background security investigation with favorable adjudication. Failure to meet these requirements will be grounds for termination. The Court does not pay relocation expenses. Qualifications Required Qualifications: The selectee must have: A juris doctor (J.D.) from a law school accredited by the American Bar Association and membership in the bar of the highest court of any state; the District of Columbia; or any territory, possession, or commonwealth of the United States. Six years of progressively responsible experience in the practice of law, legal research, legal administration, or equivalent experience received after graduation from law school. In addition, three years of progressively responsible experience in leadership/management, including leading people toward meeting a goal; providing an inclusive workplace that fosters the development of all staff members and facilitates teamwork; and advising senior-level management and key stakeholders. Note: Experience in veterans benefits law, litigation, and court operations or administration is beneficial but not required. CS/GS Grade Level Years of General Experience Years of Specialized Experience Total Years of Experience 15 6 3 9 16 8 5 13 Note: One year of the required specialized experience must have been at, or equivalent to, the next lower grade in the federal service. Skills: Exceptional leadership, team building, and management skills, with a proven record of organizational and problem-solving skills, discerning judgment, and a professional demeanor. A demonstrated ability to exercise a substantial degree of initiative; Excellent interpersonal skills including verbal, written, and presentation skills, and a proven track record of serving as a trusted adviser. Prior experience in or leading professional improvement efforts; Demonstrated ability to develop and execute a strategic plan; Demonstrated experience leading people toward meeting an organization's vision, mission, and goals; experience establishing an organizational vision and implementing it in a continually changing environment; experience building coalitions with internal and external stakeholders; Significant experience in mediation; An aptitude for collaborative problem-solving and consensus building processes; the ability to deal persuasively and tactfully with strong-willed and sophisticated counsel and parties; Demonstrated ability to consistently exercise sound ethics and judgment, maintain court confidentiality and security requirements, and comply with the Code of Conduct for Judicial Employees. Education A juris doctor (J.D.) from a law school accredited by the American Bar Association and membership in the bar of the highest court of any state; the District of Columbia; or any territory, possession, or commonwealth of the United States. Educational Substitute: An LL.M. degree is equivalent to one year of legal work experience. Additional Information This appointment is made without regard to Title 5 governing appointments to competitive service. All appointments are excepted service. This is an "at-will" position. Excepted Service Position: This job is being filled by an alternative hiring process and is not in the competitive civil service. Veterans Information: There is no formal rating system for applying veterans' preference to attorney appointments in the excepted service; however, the U.S. Court of Appeals for Veterans Claims considers veterans' preference eligibility a positive factor for attorney hiring. Applicants eligible for veterans' preference must include that information in their cover letters or resumes and attach supporting documents (e.g., DD Form 214, Certificate of Release or Discharge from Active Duty) to their submissions. The U.S. Court of Appeals for Veterans Claims is an equal opportunity employer. Applicants will receive consideration without regard to race, color, age, sex (including pregnancy), gender identity, sexual orientation, religion, marital status, national origin, disability, or political affiliation.
Juvenile Victim Offender Mediator
Posted 18 days ago
Job Viewed
Job Description
Location: Martinsburg, WV
**Position Summary**
The Juvenile Victim Offender Mediator will work collaboratively with the juvenile victims and offenders in order to create a safe, controlled environment to develop a plan to address the harm caused by the crime.
Salary: $40,520 annually
**Working At NYAP**
+ Competitive salaries and benefits including a 401(k)
+ Medical, Dental, and Vision insurance
+ 22 days off each year
+ 11 paid holidays per year
+ Student loan repayment assistance
+ Tuition assistance
+ Friday Summer hours
+ Work anniversary trips
+ Mileage reimbursement
+ Peace Leave
+ Paid Parental Leave
Benefits listed are for eligible employees as outlined by our benefit policy.
**Responsibilities**
The Juvenile Victim Offender Mediator position may include the following, as well as other duties assigned:
+ Make contact with victims and offenders separately to explain the mediation process and solicit participation.
+ Arrange and facilitate mediation between victim and offender.
+ Provide a summary of the meeting and complete required documentation including monthly reports and case notes.
+ Perform all duties in accordance with personnel policies and fiscal guidelines
**Minimum Qualifications**
+ Bachelor's Degree in Social Work or comparable Human Services field from an accredited institution.
+ Must be knowledgeable of mediation practices and principles
+ Training, education, and experience related to the following:
+ Family facilitation, mediation, and/or conflict resolution
+ Strengths-based assessment and planning
+ Communication and ability to relate to diverse groups and manage interpersonal conflict
+ Proficient use of desktop and laptop computers, smartphones and tablets, printers, fax machines, and photocopiers as well as software including word processing, spreadsheet and database programs
**Other Skills**
+ Must be open and willing to work non-traditional work hours
+ Must be able to embrace working as a diverse team both effectively and respectfully with persons of any background, race, color, religion, sexual orientation, ability, national origin, or culture
+ Provide excellent internal and external customer service
+ Must possess good verbal, listening, and written communication skills
**Driving and Vehicle Requirements**
+ Valid driver's license
+ Reliable personal transportation
+ Good driving record
+ Minimum automobile insurance coverage of $00,00/ 300,000 bodily injury liability
If this describes YOU, please apply today!
We Are**
National Youth Advocate Program has been serving communities and clients since 1978 and we continue to grow each year. Our growth allows us to expand and develop new and innovative programs to meet the ever-changing needs of those we serve. We offer unique and personalized services for families and individuals in four areas: Prevention/Intervention, Positive Youth Development, Out-of-Home-Placement and Reunification/Permanency.
We know you are compassionate and dedicated to serving your clients and communities and NYAP is dedicated to providing support to those who join our team! We look for individuals that are ready to make a direct impact and are excited to be an instrument in supporting the needs of our children, youth, and families.
An Equal Opportunity Employer, including disability/veterans.
**Our organization was established in Ohio and is now in 10 states. We continue to expand and develop new and innovative programs for our communities and families. We offer a competitive compensation and benefits package which includes major medical, dental, vision, 401K, student loan assistance and generous paid time off. If YOU can envision it; WE can DO it! The possibilities are endless!**
**The person in this position needs to follow a team concept and support both agency goals and co-workers. Employees must be able to effectively work with and be respectful and sensitive to persons from various cultures, socioeconomic, ethnic, religious, and racial backgrounds.**
An Equal Opportunity Employer, including disability/veterans.
Director Dispute Resolution
Posted today
Job Viewed
Job Description
Be part of our amazing transformational journey as we optimize the opportunity towards becoming a leading technology, data, and innovation voice in healthcare. Onward and Upward!
JOB SUMMARY: This position is responsible for the oversight and direction of the Arbitration solution. This position is responsible for providing leadership and decision making to ensure high quality service is provided to account management, clients, providers, IDR entities and CMS client's internal customers and vendor relationships. Also responsible for managing or overseeing the management of all activities with the associated units, including developing and implementing policies and procedures on all related systems and work flows to ensure achievement of the department's service and quality standards. This job is responsible for providing the type of leadership, management, and vision necessary to achieve short and long-range business goals and to grow the business unit as well as ensuring operating efficiency. The Director is responsible for directing all facets of the department including staffing, goal setting, budget compliance, product evaluation and enhancement, and policies/procedures to ensure smooth and efficient operations. This job is also responsible for strategic planning and budget decisions. Coordinate communication and activities between all areas within Operations, Sales and Marketing, Human Resources, Network Development, Quality Assurance, IT and Legal departments.
JOB ROLES AND RESPONSIBILITIES:
1. Direct management of performance to ensure competent staff delivers quality results. This includes training, mentoring, motivating, and overseeing staff performance.
2. Develop, implement and manage both short and long term goals, objectives, policies and procedures based on current and future trends and legislative requirements. Stay abreast of industry and/or customer changes and communicate as appropriate.
3. Compile, analyze, and report on trends to include performance improvement initiatives and exceptional client delivery.
4. Oversight and development of operational relationships and performance for clients, account management and other stakeholders.
5. Identify opportunities for performance improvement and operational efficiencies.
6. Manage departmental and team budgets including expenses, cost containment, and profitability.
7. Provide direction and guidance to other levels of management, through delivery of instructions and direction to staff on individual cases and the creation and distribution of goals and standards to team members regularly.
8. Act as a subject matter expert internally for the Team and other departments within the Company.
9. Select, develop, and evaluate staff to ensure the efficient operation of department.
10. Collaborate, coordinate, and communicate across disciplines and departments.
11. Ensure compliance with HIPAA regulations and requirements.
12. Demonstrate Company's Core Competencies and values held within.
13. The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary. Perform weekly Soft Audits on cases work by team members and address performance issues.
JOB SCOPE:
The Director works independently and exercises significant discretion and independent judgment. The incumbent provides input to make critical business decisions, including staffing and process improvement, and impacts day-to-day operations through the oversight of claim resolution and providing direction to staff on individual cases. The incumbent manages and impacts overall department budgets as well as team profitability. The incumbent operates with considerable latitude for unreviewed decisions and uses an extensive range of knowledge to complete job responsibilities. The incumbent manages staff and helps provide thorough and appropriate responses to clients and providers to meet the goals of the department. This role has the authority to recommend and implement appropriate policies, procedures and controls to assure compliance with applicable contractual provisions, regulations, and legislation. This position manages others and has the authority for all HR actions (hiring, firing, discipline, training, etc)
JOB REQUIREMENTS (Education, Experience, and Training):
* Bachelor Degree or minimum 5 years experience in the healthcare industry with 2 years in a leadership role with people management responsibilities.
* Required licensures, professional certifications, and/or Board certifications as applicable.
* Excellent organizational, analytical and independent decision-making skills
* Demonstrated problem solving skills with the ability to manage multiple priorities and meet associated timelines
* Knowledge of provider billing and collection practices.
* Knowledge of effective negotiations principles.
* Knowledge of commonly used medical data resources.
* Communication (verbal and written), managerial, interpersonal, organizational, time management, customer service/sales, problem solving, leadership, strategic, analytical, tactical and execution skills.
* Ability to prioritize and manage time.
* Ability to make decisions using limited or incomplete data.
* Ability to use software, hardware, and peripherals related to job responsibilities, including advanced proficiency with MS Office
The salary range for this position is $90-130K. Specific offers take into account a candidate's education, experience and skills, as well as the candidate's work location and internal equity. This position is also eligible for health insurance, 401k and bonus opportunity.
BENEFITS
We realize that our employees are instrumental to our success, and we reward them accordingly with very competitive compensation and benefits packages, an incentive bonus program, as well as recognition and awards programs. Our work environment is friendly and supportive, and we offer flexible schedules whenever possible, as well as a wide range of live and web-based professional development and educational programs to prepare you for advancement opportunities.
Your benefits will include:
* Medical (PPO & HDHP), dental and vision coverage
* Pre-tax Savings Account (FSA & HSA)
* Life & Disability Insurance
* Paid Parental Leave
* 401(k) company match
* Employee Stock Purchase Plan
* Generous Paid Time Off - accrued based on years of service
* WA Candidates: the accrual rate is 4.61 hours every other week for the first two years of tenure before increasing with additional years of service
* 10 paid company holidays
* Tuition reimbursement
* Employee Assistance Program
* Sick time benefits - for eligible employees, one hour of sick time for every 30 hours worked, up to a maximum accrual of 40 hours per calendar year, unless the laws of the state in which the employee is located provide for more generous sick time benefits
EEO STATEMENT
Claritev is an Equal Opportunity Employer and complies with all applicable laws and regulations. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status. If you would like more information on your EEO rights under the law, please click here.
APPLICATION DEADLINE
We will generally accept applications for at least 5 calendar days from the posting date or as long as the job remains posted.
Director, Dispute Resolution
Posted 5 days ago
Job Viewed
Job Description
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Director, Dispute Resolution
Overview
The Franchise model is the cornerstone of Mastercard's success, fostering trust and confidence in our brand for nearly 60 years. It's the driving force behind our competitive edge, enabling global operations at scale and driving innovation in traditional carded payments as well as new payment flows. Through this powerful business model, we ensure that everyday hundreds of millions of consumers, merchants, and banks make, accept, and approve payments with complete peace of mind. The Franchise team shapes the payments ecosystem by establishing principles and foundational standards, onboarding new participants, enabling disputes processes, and ensuring the safety and integrity of our network….all while driving Innovative concepts. Franchise is committed to ensuring the continued growth of Mastercard and the long-term health of the payments ecosystem.
Be part of a team that is not just leading but redefining the world of payments!
The Role:
This position has a dual reporting line into the SVP, North America Franchise regional lead and the VP, Franchise Dispute Resolution global vertical lead.
The Director, North America Franchise Dispute Resolution will play a key role as the disputes point of contact for NAM customers. This individual will educate customers on dispute standards, field customer questions, and proactively analyze customer dispute trends to assist customers in optimizing dispute outcomes. This individual will engage with cross-functional stakeholders to address priority areas of focus, including fraud-related disputes.
The role is based in St. Louis, MO and must adhere to Mastercard's hybrid approach.
Accountabilities:
* Review and decision complex arbitration and compliance cases
* Serve as the primary point of contact and disputes expert for NAM customers, providing education and support related to dispute resolution and Mastercard Chargeback Rules. Meet with Customers regularly both virtually and in-person
* Gather data and analyze metrics related to dispute processes for reporting and to determine Customer areas of opportunity
* Create new or update existing Chargeback standards to ensure changes to the payments ecosystem are considered, including the increase in Fraud and agentic commerce
* Executes policies, applications, and technical requirements of dispute management processing, chargeback rules and overall Mastercard Rules
* Assist with customer inquiries and provide chargeback subject-matter-expertise to customers
* Ensure internal processes are maintained to meet service and quality standards
* Interacts with cross-functional teams (e.g., Legal, Services, Account Teams, Product, Compliance, etc.) to provide support for new products (e.g., First Party Trust) and customers pain points (e.g., Returns Fraud)
All About You:
* Robust understanding of Mastercard's Franchise Standards and products
* Strong analytical skills and proven experience in pulling data and pivot tables required to gather and analyze disputes data, with the goal of assisting customers in optimizing dispute results
* Customer-facing experience required; Ability to think on your feet and remain composed under pressure
* Applied expertise with customer service principles, theories and concepts
* Applied expertise of financial industry/banking operations practices
* Experience reviewing dispute management processes, compliance programs or policies and making adjustment recommendations
* Strong interpersonal skills and demonstrate consistent success working with business partners in support of cross-function/global program
* Exposure to relevant Microsoft Office programs and ability to create deliverables on a timely basis (e.g., Excel, PowerPoint, PowerBI, etc.)
* Exposure to working with various product lines, technologies, and industries
* Attention to detail, strong business acumen and solutions-orientation are critical, as is an ability to demonstrate thought leadership
* Strong problem solving, agility and creative thinking skills
* Ability to interact effectively with internal and external business partners
* Excellent communication skills, both verbal and written - ability to build compelling presentations and influence cross functional teams
* Positive can-do attitude and a desire to grow professionally
* Ability to influence, lead and drive impact in internal/external meetings
* Proven ability to define problems, collect data, establish facts, and draw valid conclusions
* Strong project management skills including superior organization, planning, and follow through
* Must be willing to travel up to 10% of the time
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
* Abide by Mastercard's security policies and practices;
* Ensure the confidentiality and integrity of the information being accessed;
* Report any suspected information security violation or breach, and
* Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more.
Pay Ranges
O'Fallon, Missouri: $138,000 - $221,000 USD
Dispute Resolution Attorney
Posted today
Job Viewed
Job Description
Our customer, a veterinary services healthcare company, is seeking a Dispute Resolution Attorney The successful candidate will be responsible for managing and resolving commercial legal disputes in both the pre-litigation and litigation contexts and across a variety of practice areas. The role requires strong legal analysis, business acumen, negotiation, and advocacy skills to efficiently handle cases and protect the organizations interests.
Location: Austin, TX (prefer hybrid but open to remote candidates as well)
Duration: 3-6 months, part-time role
Hours: Estimate 20-25 hours per week
Responsibilities
- Work closely with internal clients to evaluate claims and/or defenses in a variety of commercial contract disputes, including disputes arising under vendor contracts, Saas-related customer contracts, and leases.
- Conduct legal research and risk analysis to determine and support dispute resolution strategy.
- Represent the Company in pre-litigation settlement discussions and prepare the appropriate settlement documentation and/or work with the subject matter expert to amend the underlying agreements as necessary to reflect the commercial resolution.
- Prepare legal documents such as pleadings, motions, briefs, and settlement agreements.
- As necessary, handle preliminary phases of litigation, including pleadings, discover and motion practice and engage in dispute resolution (ADR) methods such as mediation and arbitration.
Qualifications
- Juris Doctor (JD) degree from an accredited law school.
- Admitted to the Texas bar and in good standing.
- 37+ years of relevant legal experience in litigation and dispute resolution.
- Strong legal writing, analytical, and oral advocacy skills.
- Experience with arbitration and mediation.
- Ability to manage multiple matters and meet deadlines in a fast-paced environment.
- Excellent interpersonal, drafting and negotiation skills.
- Background in two of the following areas: commercial litigation, technology and commercial landlord/tenant matters
- Experience working in an in-house legal department.
Preferred Experience
- Background in data privacy and intellectual property.
- Familiarity with e-discovery platforms and case management tools.
- Investigations experience
- Veterinary healthcare or human healthcare experience
Work Environment & Conditions:
- May require occasional travel for court appearances, hearings, or settlement conferences.
To apply:
If you are qualified, interested, and available, please send 1) your WORD version of your resume and 2) an email stating why you are a good fit for this position to
ElevateFlex provides an unparalleled platform for you to work with innovative companies and law firms worldwide on various exciting and challenging roles. We pride ourselves on respecting your individuality and choice of career, allowing you to bring your very best to each role, to continue to develop your experience, expertise, and professional network, and be supported with a package of benefits tailored to your needs.
As a member of our talent community, you will benefit from Elevate's curated training suite to enhance and develop your skills. You will have access to hands-on support, networking opportunities, and accessing the most up-to-date resources. By joining our global community of Talent, you will get the opportunity to work with our best top law firms and law department customers.
Equitability and inclusion are critical to ElevateFlex's success. As The Law Company, changing the legal business landscape, we know a diverse, inclusive work culture is at the heart of attracting, retaining, and celebrating the industry's most talented people. We empower our employees to bring their whole selves to work because we know that diversity of experience and perspective drive innovation and is simply good business.
As a strong proponent of diversity, equitability, and inclusion, ElevateFlex is committed to hiring diverse candidates from all backgrounds. We invite you to apply to become part of the ElevateFlex Team help us change the legal business landscape and make a dent in the legal universe.
Dispute Resolution Specialist
Posted today
Job Viewed
Job Description
Join Our Award-Winning Team as a Dispute Resolution Specialist at our Bedford Office!
Forbes has recognized Hoosier Hills Credit Union as one of Indianas Top Three Credit Unions for 2023 and 2024!
Are you passionate about fraud prevention and helping people? Hoosier Hills Credit Union (HHCU) is seeking a Dispute Resolution Specialist to be a key part of our risk management efforts. In this role, youll help safeguard our members' financial well-being by investigating fraud, resolving disputes, and improving fraud prevention strategies.
If youre ready to make a meaningful impact in our members' lives and our community, wed love to meet you!
What We Offer:
- Competitive Salary: $21.92 - $32.87, commensurate with experience.
- Comprehensive Benefits Package: Including health insurance, retirement plans, paid time off and much more.
- A Rewarding Career: Be part of a team thats dedicated to making a difference in the lives of our members and the community.
Opportunity Overview:
The Dispute Resolution Specialist at Hoosier Hills Credit Union (HHCU) plays a critical role in enterprise-wide risk management and serves as a lead resource in fraud prevention, detection, mitigation, and recovery across all member service channels. This role is responsible for following established guidelines to identify and resolve disputes and suspected fraud, escalating complex issues when necessary, and contributing to the improvement of fraud prevention processes.
The ideal candidate will have a deep understanding of HHCU's products and services, along with strong awareness of social media, consumer behavior, public services, and industry payment channels.
What Youll Do:
- Assist members with fraud and merchant dispute cases related to Debit/Credit Cards and ACH .
- Apply regulations and industry standards, including Reg E, Reg Z, VISA, and NACHA .
- Investigate, document, and resolve fraud cases efficiently and professionally.
- Identify fraud patterns and recommend preventative measures.
- Collaborate with internal teams and serve as a subject matter expert.
- Manage complex claims independently and maintain detailed case records.
- Provide backup for Currency Transaction Report (CTR) filings.
- Contribute to the continuous improvement of fraud prevention workflows.
What Were Looking For:
Education & Experience:
- High School Diploma or equivalent required; college coursework preferred.
- 1+ year of experience in fraud or dispute resolution (preferred).
Skills & Competencies:
- Strong working knowledge of Reg E, Reg Z , and card/ACH dispute protocols.
- Excellent problem-solving, communication, and documentation skills.
- Ability to manage high volumes while maintaining accuracy.
- Proficiency with digital tools and case management systems.
- Dependable, self-motivated, and able to work independently in a dynamic environment.
- Strong interpersonal skills and commitment to team success.
Why Work at HHCU?
At Hoosier Hills Credit Union , we believe in Better Service, Better Banking, Better for You! Our mission is to be better for our members by making a positive difference in their lives and in the communities we serve. We have a long and proud history of supporting the organizations that make our communities a better place to live.
Apply Now and take the next step in your career with Hoosier Hills Credit Union.
Hoosier Hills Credit Union is an Equal Employment Opportunity Employer.
#J-18808-LjbffrDispute Resolution Specialist
Posted 3 days ago
Job Viewed
Job Description
The Dispute Resolution Specialist I is responsible for processing electronic funds transfer (EFT) investigation claims in a fast-paced work environment and serves as the primary contact for all card related inquiries and research for both internal and external clients. A successful Dispute Resolution Specialist I must be capable of following limited, conceptual instruction and working independently or in a team to reach goals, as well as be dependable, organized, and comfortable with strict deadlines.
Responsibilities
- Assist internal and external clients via chat or telephone on card products and ATM activity and/or functionality.
- Perform all aspects of EFT Investigations including researching disputes and ensuring accurate information, evaluating activity and claims, as well as performing resolution actions taken by the bank such as processing required chargebacks within applicable network, regulatory and company policies.
- Protect all client and bank information confidentially and follow all company policies.
- Understand, communicate, and instill the Companys mission, vision, and values (Pillars of Success).
- Complete monthly training in a timely manner to ensure knowledge of bank regulatory requirements, policies, and procedures.
- Working at the worksite during regular business hours and/or assigned hours.
- Other specified duties as assigned.
The Dispute Resolution Spec I position pays a range of $17.00 to $19.00 per hour depending on experience.
Full?time Associates Are Eligible For Our Benefits Package
- Medical
- Dental
- Vision
- 401(k) plan
- Company paid life insurance
- Short and Long-term disability insurance
- Company paid vacation, paid leave and holidays
#J-18808-Ljbffr
Be The First To Know
About the latest Mediator Jobs in United States !
Dispute Resolution Specialist
Posted 6 days ago
Job Viewed
Job Description
Dispute Resolution Specialist
The Credit Bureau Disputes Departments primary responsibility is to research and respond to credit reporting disputes. Key responsibilities for the Dispute Resolution Specialist include researching, resolving and responding to customer disputes related to credit bureau reporting, responding to other customer information requests from internal departments (legal, regulatory, etc.), taking inbound customer phone calls regarding credit reporting disputes, and entering information into the Credit Bureau Dispute database. The Senior Dispute Resolution Specialist can perform all tasks and responsibilities efficiently and consistently.
In the Role
- Answer/Resolve Credit Bureau disputes proficiently by following department policies and procedures
- Exceed department productivity standards, while maintaining a high level of quality
- Enter data into dispute database
- Provide high quality customer service when handling inbound phone calls from internal and external customers and from centralized departments and branch network.
- Performs all other duties as assigned by Management
Requirements
- High School diploma / GED or higher
- 1 year or more customer service or related business experience
- Ability to manage multiple responsibilities, while adhering to the departments productivity and quality standards
- Strong problem-solving skills and the ability to work productively in a team environment
- Ability to understand and interpret customer disputes, questions and requests
- Maintain a professional demeanor
- Basic computer processing knowledge
Location: Evansville, IN
Who we Are
OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, weve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.
Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, were committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. Theres never been a better time to shine with OneMain.
Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. Thats why weve packed our comprehensive benefits package for full- and some part-timers with:
- Health and wellbeing options for team members and their dependents
- Up to 4% matching 401(k)
- Employee Stock Purchase Plan (10% share discount)
- Tuition reimbursement
- Continuing education
- Bonus eligible
- Paid time off
- Paid volunteer time
- And more
#J-18808-Ljbffr
Dispute Resolution Specialist
Posted 8 days ago
Job Viewed
Job Description
Do you enjoy solving issues, talking to customers, and not being bored? Join the BankCard team as a Dispute Resolution Specialist. As a Dispute Resolution Specialist, you will work directly with customers to resolve issues. No two days will be alike, as you will work on multiple diverse cases each day. In this role, you will be responsible for receiving and processing dispute claims, reports, and general ledger balancing. You will work primarily with customers' phone calls. You will perform financial adjustments, account analysis, account security functions, and motoring. You will prepare and enter all necessary forms and database entries while remaining compliant with all regulations.
We are looking for someone that is attentive to details, customer-focused, and enjoys multitasking. You will need a high school diploma or GED certificate as well as be tech-savvy, with good computer and phone skills. To be successful, you should enjoy a fast-paced environment and have excellent time management skills. It's preferred that you have banking or credit card experience, but not required. We will teach you what you need to know. Strong Communication skills are essential for this role.
Dispute Resolution Specialist
Posted 19 days ago
Job Viewed
Job Description
The Dispute Resolution Specialist I is responsible for processing electronic funds transfer (EFT) investigation claims in a fast-paced work environment and serves as the primary contact for all card related inquiries and research for both internal and external clients. A successful Dispute Resolution Specialist I must be capable of following limited, conceptual instruction and working independently or in a team to reach goals, as well as be dependable, organized, and comfortable with strict deadlines.
Responsibilities
- Assist internal and external clients via chat or telephone on card products and ATM activity and/or functionality.
- Perform all aspects of EFT Investigations including researching disputes and ensuring accurate information, evaluating activity and claims, as well as performing resolution actions taken by the bank such as processing required chargebacks within applicable network, regulatory and company policies.
- Protect all client and bank information confidentially and follow all company policies.
- Understand, communicate, and instill the Company's mission, vision, and values (Pillars of Success).
- Complete monthly training in a timely manner to ensure knowledge of bank regulatory requirements, policies, and procedures.
- Working at the worksite during regular business hours and/or assigned hours.
- Other specified duties as assigned.
The Dispute Resolution Spec I position pays a range of $17.00 to $19.00 per hour depending on experience.
Full-time associates are eligible for our benefits package:
- Medical
- Dental
- Vision
- 401(k) plan
- Company paid life insurance
- Short and Long-term disability insurance
- Company paid vacation, paid leave and holidays
Skills
- Strong attention to detail and ability to complete work accurately.
- Ability to organize work.
- Ability to quickly learn new software.
- Strong written and verbal communication skills, required.
- Proficient Microsoft Office suite of products
- High school diploma or equivalent, required.
- Prior experience with phone or chat-based client service, required.
Physical Requirements
The work environment is typical of a standard office or retail banking setting. The position is sedentary, involving sitting most of the workday; however, the position will involve moving about the workspace to reach entrances/exits, restrooms, conference rooms, or other areas within the work environment. Reaching may be required involving the ability to move arms in any direction. Office equipment, such as a computer and telephone, will be used requiring the ability to manipulate a keyboard, mouse, and/or keypad. The ability to decipher a computer screen or written documents is necessary. The ability to express or exchange ideas; impart information to clients, coworkers, or the public; or to convey detailed or important instructions; is required. The ability to receive and understand detailed information shared through oral or written communication is required. Position requires lifting and/or the exerting of up to 10 pounds of force.