37 Mediator jobs in the United States
Mediator

Posted 15 days ago
Job Viewed
Job Description
**Job Class: Mediator**
**Agency: Bureau of Mediation Services**
+ **Job ID** : 88957
+ **Location** : St. Paul
+ **Telework Eligible** : No
+ **Full/Part Time** : Full-Time
+ **Regular/Temporary** : Unlimited
+ **Who May Apply** : Open to all qualified job seekers
+ **Date Posted** : 09/18/2025
+ **Closing Date** : Open until filled. First review of applications to begin on 10/09/2025
+ **Hiring Agency/Seniority Unit** : Bureau of Mediation Services / Mediation Srvs-Excluded Other
+ **Division/Unit** : Bureau of Mediation Services / Labor Mediators
+ **Work Shift/Work Hours** : Day Shift 8-4:40 pm.
+ **Days of Work** : Monday - Friday
+ **Travel Required** : Yes- considerable travel including overnights.
+ **Salary Range:** $45.47 - $7.37 / hourly; 94,941 - 140,668 / annually
+ **Classified Status** : Classified
+ **Bargaining Unit/Union** : 221 - Excluded All Others/Unrep
+ **FLSA Status** : Exempt - Administrative
+ Designated in Connect 700 Program for Applicants with Disabilities ( : Yes
**The work you'll do is more than just a job.**
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
The Bureau of Mediation Services (BMS) seeks to hire 2 Mediators to establish and encourage stable and constructive labor-management relationships in Minnesota's public, private, and non-profit sectors. This includes:
+ Mediation of disputes between labor and management concerning the terms and conditions of employments or grievances.
+ Hearing and deciding issues of union recognition and bargaining structure.
+ Facilitation of the establishment and continuation of labor-management committees.
Work involves considerable travel including overnight, and employees may be expected to work long and irregular hours in settling disputes.
**Minimum Qualifications**
+ Five (5) years of direct advanced experience in (1) labor relations, with the responsibility for contract negotiations and contract administration; OR (2) as a mediator of labor-management collective bargaining disputes, including contract negotiations. A law degree with a concentration in labor law or a master's degree in industrial relations with a concentration in labor relations may be substituted for 18 months of experience.
+ Thorough knowledge of collective bargaining procedures and principles, relevant statutes and rules, and labor contracts.
+ Thorough knowledge of state and federal labor laws and regulations to provide sound technical and practical advice.
+ Ability to independently design and execute problem solving interventions to assist clients in reaching a consensus-based resolution.
+ Excellent interpersonal and communication skills (writing and oral).
+ Strong human relations skills and the ability to maintain control of the environment and process during mediation and representation meetings independently.
+ Strong computing skills in a PC environment (MS Office, etc.).
**Preferred Qualifications**
+ Experience as a chief labor negotiator in collective bargaining.
+ Experience with mediation proceedings.
+ Experience preparing or presenting technical labor relations training materials.
**Additional Requirements**
It is the policy of the Bureau of Mediation Services that all candidates submit a background investigation prior to employment. The background check may consist of the following components:
+ SEMA4 Records Check
+ Criminal History Check
+ Employment Reference Check
+ Education/License Verification
+ Driver's License Record Check
+ Ability to travel extensively including overnight and work long and irregular hours.
+ A minimum of a Class D Driver's License (i.e., a basic driver's license).
A criminal history does not automatically disqualify an applicant, and each case will be reviewed individually in alignment with fair hiring practices.
AN EQUAL OPPORTUNITY EMPLOYER
Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.
Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at or email . Please indicate what assistance is needed.
Mediator | Workforce Relations Specialist
Posted 3 days ago
Job Viewed
Job Description
ProSidian is a Management and Operations Consulting Firm focusing on providing value to clients through tailored solutions based on industry-leading practices. We help forward-thinking clients solve problems and improve operations. With a reputation for its strong CONUS/OCONUS practice spanning six solution areas, ProSidian services focus on the broad spectrum of Risk Management, Compliance, Business Process, IT Effectiveness, Energy & Sustainability, and Human Capital.
Launched by former Big 4 Management Consultants; our multidisciplinary teams bring together the talents of nearly 190 professionals globally to complete a wide variety of engagements for Private Companies, Fortune 1,000 Enterprises, and Government Agencies of all sizes. Our Services are deployed across the enterprise, target drivers of economic profit (growth, margin, and efficiency), and are aligned at the intersections of assets, processes, policies, and people delivering value.
ProSidian clients represent a broad spectrum of industries to include but are not limited to Energy, Manufacturing, Chemical, Retail, Healthcare, Telecommunications, Hospitality, Pharmaceuticals, Banking & Financial Services, Transportation, Federal and State Government Agencies.
Job DescriptionProSidian Seeks a Workforce Relations Specialist in CONUS/OCONUS - Norfolk, VA to support an engagement for an agency within the United States Department of Commerce that focuses on the conditions of the oceans, major waterways, and the atmosphere. Dedicated to the understanding and stewardship of the environment, the Agency's mission is to understand and predict changes in climate, weather, oceans, and coasts, to share that knowledge and information with others, and to conserve and manage coastal and marine ecosystems and resources.
The ProSidian Engagement Team Members work to provide multi-functional mediation and/or arbitration services for conflict resolution among personnel in various offices and platforms of the National Oceanic and Atmospheric Administration (NOAA). Creating a safe, civil, and productive work environment is paramount to the mission of the NOAA and its offices. The purpose of conflict resolution within NOAA offices is to acknowledge and address conflicts before they become a serious issue.
Workforce Relations Specialist Candidates shall work to support requirements for Program Support and The Workforce Relations Specialist will provide mediation for conflict resolution among various offices and platforms within the National Oceanic and Atmospheric Administration's Office of Marine and Aviation Operations (OMAO).
This person will collaborate with the OMAO Human Resources team to provide support conflict resolution on a variety of complex employee relations matters. These matters include disciplinary actions, policy interpretation, employee issues, unpleasant event occurrences, etc. The ideal candidate will collaborate with OMAO to act as a neutral third-party mediator and resolve conflicts that promote a safe, transparent, and productive work environment. Responsibilities include, but are not limited to:
- Lead detailed, factual employee relations reviews and summarize findings in a written report.
- Research and understand agency policies, guidelines, etc. to better assess conflict.
- Collaborate with OMAO personnel and HR to review current and potential conflicts that arise in employee/agency interactions.
- Provide completely neutral guidance to effective conflict resolution.
- Provide guidance to the OMAO and its employees in various matters.
- Identify mediation trends and adhere to best conflict resolution practices.
- Have a strong understanding of federal government business operations and work process.
- Support project teams and program managers and provide daily execution assigned work functions.
- Summarize issues and findings in a clear and logical manner.
- Have strong analytical and problem solving skills.
The Workforce Relations Specialist shall have consecutive employment in a position with comparable responsibilities within the past five (5) years, Must be able to use a computer to communicate via email; and proficient in Microsoft Office Products (Word/Excel/Power point) and related tools and technology required for the position. Work products shall be thorough, accurate, appropriately documented, and comply with established criteria. The candidate shall ensure that duties are performed in a competent and professional manner that meets milestones/delivery schedules as outlined.
To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required: Bachelor's degree from an accredited college or university in a relevant field with at least five years of experience in mediation, arbitration, law, human resources, and formal conflict resolution.
- Bachelor's degree REQUIRED, Master's degree preferred.
- Mediation/arbitration training REQUIRED with proof of extensive work history within the industry and/or credentials.
- At least 5 years relevant experience in mediation/arbitration.
- Experience in formal alternative dispute resolution (ADR) services is a plus, but not required.
- Ability to work effectively both independently and as part of a team.
- Candidate must have strong attention to detail and organizational skills.
- Demonstrated ability to propose possible resolutions to complex technical, managerial or operational problems.
- Demonstrated leadership, management, organizational, and decision-making skills.
- Demonstrated proactivity, attention to detail, working within deadlines, and ability to juggle multiple priorities in a fast-paced environment.
- Excellent interpersonal skills and client service provision.
- Excellent written and verbal communication skills.
- Experience in project administration and management procedures strongly preferred.
- Experience in the use of database applications and presentation software desirable.
- Intermediate level proficiency in MS Excel and other MS Office Suite programs.
- Requires proficiency in the use of Microsoft Office with an emphasis on Excel spreadsheet skills, PowerPoint, Internet and e-mail applications.
- Understanding and proficiency in financial and project management systems and procedures.
TRAVEL: Travel as coordinated with the technical point of contact and approved in writing by the Contracting Officer in advance, is allowed, in accordance with Federal Travel Regulations.
LOCATION: Work shall be conducted at the CONUS/OCONUS - Norfolk, VA
U.S. Citizenship Required
Excellent oral and written communication skills
Proficient with Microsoft Office Products (Microsoft Word, Excel, PowerPoint, Publisher, & Adobe)
All ProSidian staff must be determined eligible for a "Facility Access Authorization" (also referred to as an "Employment Authorization") by the USG's designated Security Office.
Additional InformationAs a condition of employment, all employees are required to fulfill all requirements of the roles for which they are employed; establish, manage, pursue, and fulfill annual goals and objectives with at least three (3) Goals for each of the firms Eight Prosidian Global Competencies (1 - Personal Effectiveness | 2 - Continuous Learning | 3 - Leadership | 4 - Client Service | 5 - Business Management | 6 - Business Development | 7 - Technical Expertise | 8 - Innovation & Knowledge Sharing (Thought Leadership)); and to support all business development and other efforts on behalf of ProSidian Consulting.
CORE COMPETENCIES
- Teamwork ability to foster teamwork collaboratively as a participant, and effectively as a team leader
- Leadership ability to guide and lead colleagues on projects and initiatives
- Business Acumen understanding and insight into how organizations perform, including business processes, data, systems, and people
- Communication ability to effectively communicate to stakeholders of all levels orally and in writing
- Motivation persistent in pursuit of quality and optimal client and company solutions
- Agility ability to quickly understand and transition between different projects, concepts, initiatives, or work streams
- Judgment exercises prudence and insight in decision-making process while mindful of other stakeholders and long-term ramifications
- Organization ability to manage projects and activity, and prioritize tasks
OTHER REQUIREMENTS
- Business Tools understanding and proficiency with business tools and technology, including Microsoft Office. The ideal candidate is advanced with Excel, Access, Outlook, PowerPoint and Word, and proficient with Adobe Acrobat, data analytic tools, and Visio with the ability to quickly learn other tools as necessary.
- Commitment - to work with smart, interesting people with diverse backgrounds to solve the biggest challenges across private, public and social sectors
- Curiosity the ideal candidate exhibits an inquisitive nature and the ability to question the status quo among a community of people they enjoy and teams that work well together
- Humility exhibits grace in success and failure while doing meaningful work where skills have impact and make a difference
- Willingness - to constantly learn, share, and grow and to view the world as their classroom
BENEFITS AND
Child Custody Recommending Counselor/Mediator
Posted 4 days ago
Job Viewed
Job Description
Location : Desert region, CA
Job Type: Full-time
Job Number: 25CCRC - 01
Department: Operations
Opening Date: 08/29/2025
Closing Date: Continuous
Welcome
If you are passionate about supporting families and promoting the best interests of children during times of conflict the opportunity to be a Child Custody Recommending Counselor/Mediator is for you!
In this vital role, you will mediate disputes involving child custody and visitation, provide expert recommendations to the court, and work closely with parents, legal professionals, and community agencies. This position requires strong interpersonal, analytical, and clinical skills, and a commitment to child welfare and family well-being. The ideal candidate will possess at least a master's degree in psychology, social work, marriage, family and child counseling, or other behavioral science substantially related to marriage and family interpersonal relationships, and two (2) years of experience in counseling or psychotherapy preferably in a setting related to the areas of responsibility of the family conciliation court and with the diverse population to be served.
This position is located at the Larson Justice Center in Indio, CA and will provide support to the Desert Region which includes Blythe, Indio and Palm Springs courthouses.
For a complete list of the qualifications and essential duties, please refer to the job description.
About the Riverside Superior Court
Riverside is the fourth largest county in California and the 10th largest in the United States. There are fourteen court facilities spanning 7,300 square miles that serves Riverside's 2.4 million residents. The courts and its employees hold a unique role in the public sector. The mission of the Riverside Superior Court is, ".in a fair, accessible, effective, and efficient manner, resolve disputes arising under the law and interpret and apply the law consistently, impartially, and independently to protect the rights and liberties guaranteed by the Constitutions of California and of the United States."
Competitive Compensation Package
At Riverside Superior Court, we reward hard work and dedication!
We offer:
- Annual merit increases for satisfactory job performance
- A robust benefit plan including medical, dental, vision, disability and life insurance
- A pension plan provided by the California Public Employer's Retirement System also known as CalPERS. You will contribute between 7% and 8% of your biweekly pay, depending on your membership status
- Optional deferred compensation programs
- Generous leave accruals
- Fourteen (14) paid holidays
- Bereavement leave
- Tuition discounts
- Qualified employer for Public Service Loan Forgiveness (PSLF) or Temporary Expanded PSLF (TEPSLF) Certification
All applicants are required to submit a completed online application and supplemental questionnaire. To learn more about how to create an application, click HERE
Résumés will not be accepted in lieu of the required application and supplemental questionnaire.
Human Resources will review applications to identify candidates who meet the minimum qualifications; therefore, it is to your benefit to include all current and previous related work experience. When listing Court experience, please include dates and classification of each position held, if more than one.
Selection Procedures:
This recruitment will remain open until the needs of the Court have been met and may close at any time. However, the deadline to apply for first round consideration is Friday, September 19, 2025, at 11:59 PM PST.
Step I: Applications will be reviewed to identify candidates who meet the minimum qualifications; those candidates may be referred to step II in the selection process.
Step II: Applicants who meet the minimum qualifications may be reviewed by the Subject Matter Expert(s). Successful candidates may be invited to participate in the examination process.
Step III: Candidates at this step will complete an online and/or in-house written pass/fail examination to assess their knowledge, skills and abilities for the position; candidates must pass the assessment in order to advance to the oral interview.
Step IV: This step will consist of an oral panel interview (weighted 100%). Those candidates who are successful in the interview may be placed on an eligible list. Placement on an eligible list is not a guarantee of employment.
Additional steps for the selection process will include a drug test, background and reference checks.
Status Notifications You will be notified by email and/or text message during the process of this recruitment through governmentjobs.com. Please check your email spam/junk folders and accept emails ending with governmentjobs.com and riverside.courts.ca.gov. If your information changes, please update your profile at
Reasonable Accommodations Riverside Superior Court provides reasonable accommodations upon request for applicants with disabilities. Please contact the Human Resources Department at or if you feel you will need an accommodation for any aspect of the selection process. The Human Resources Department requests that it be advised of special needs at least five days prior to the examination so that a reasonable accommodation may be made.
At the Superior Court of California, County of Riverside, we are committed to not only providing a rewarding career but also taking care of our employees in every way possible. We understand that your health and well-being are just as important as your work, which is why we offer a powerhouse benefits package designed with YOU in mind.
Here's what you get when you join our team:
- Top-Tier Health Coverage : Premium medical plans through CalPERS, plus Delta Dental and VSP Vision to keep you and your family healthy and smiling.
- Substantial Contributions: Receive court contributions towards the cost of medical, dental, and vision benefits for you and your family. Eight of our ten medical plan options are covered at 100% , which means you will have absolutely zero out-of-pocket monthly premium costs, helping you stay healthy without breaking the bank!
Medical, Dental & Vision Insurance Court Contributions:
- Employee Only: $1 153/month
- Employee + 1 Dependent: 1,932/month
- Employee + Family: 2,513/month
- Financial Flexibility : Save smart with a Flexible Spending Account (FSA) for healthcare and dependent care expenses.
- Peace of Mind : Secure supplemental life insurance benefits through Lincoln Financial .
- Court paid basic life/accidental dismemberment (AD&D) insurance in the amount of:
- 50,000/ 25,000
- Golden Retirement : Build a strong future with a CalPERS pension and additional Nationwide 457(b) retirement savings options.
- Emotional Wellness : Access confidential support through our court provided Employee Assistance Program (EAP) whenever you need it.
- Generous Paid Time Off
- 14 Paid Holidays
- Depending on your role, you may be eligible for:
- 9/80 Schedule: Work 80 hours over 9 days.
- 4/10 Schedule: Work four 10-hour days with a three-day weekend, every week .
- Hybrid Work Options: Some positions may qualify for a hybrid schedule , blending in-office collaboration with the convenience of remote work.
- Bereavement Leave for life's toughest moments
- Tuition Discounts to help you grow and learn
Crushing Student Debt?
We've got you covered. We offer eligibility for Public Service Loan Forgiveness (PSLF) and Temporary Expanded PSLF (TEPSLF) Certification -so you can keep building your career and wipe out your student loans.
This is more than a job-it's a career with purpose, benefits, and a team that's got your back.
01
The information you provide will be used to rate your qualifications for the position. Résumés will not be accepted in lieu of completing these questions. Please provide concise, descriptive, and detailed information when answering the question. If you do not have experience, please write "NONE". NOTE: 'See résumé', 'See above', or copy and paste of your résumé are not considered qualifying responses and will not be scored.By selecting "Yes" below, you acknowledge that you have read and understood this application requirement.
- Yes
- No
02
Requirements within the first six to twelve months: All Family Court Services Child Custody Recommending Counselors must complete a minimum of 40 hours of initial custody and visitation mediation training within the first 6 months of employment as a court-connected CCRC. Additionally, all CCRCs must complete 16 hours of advanced domestic violence training within the first 12 months of employment as governed by Family Code §1816 and California Rule of Court 5.230.By selecting "Yes" below, you acknowledge that you have read, understood, and agree to this requirement for the position.
- Yes
- No
03
Continuing Education Requirements: Per California Rule of Court 5.210, all CCRCs must complete 8 hours of related continuing education programs, conferences and workshops each calendar year. Additionally, per California Rule of Court 5.215, Family Court Services staff must complete 4 hours of domestic violence training each calendar year.By selecting "Yes" below, you acknowledge that you have read, understood, and agree to this requirement for the position.
- Yes
- No
04
This position will support the Desert Region which includes court locations in Blythe, Indio and Palm Springs, therefore, travel will be required 10-25% of the time. I acknowledge that travel may be required to any location within the region, as needed.
- Yes
- No
05
Which best describes your level of education?
- None
- Less than High School or GED
- High School or GED
- Associate's Degree
- Bachelor's Degree
- Master's Degree
- Doctorate Degree
06
Which best describes your area of study?
- Psychology
- Social Work
- Counseling
- Behavioral Science
- Other
- None
07
If "Other" or "None" please explain.
08
Please indicate any registration and/or licenses that you have:
- Licensed (LMFT, LCSW, LPCC, LEP)
- Registered (ASW, AMFT, APCC)
- Other
- None
09
Please provide your license and/or registration number as it relates to the previous question. if none, indicate "None".
10
Do you have post-master's degree in clinical counseling or psychotherapy experience in a therapeutic setting?
- Yes
- No
11
How many years of experience do you possess in counseling or psychotherapy?
- None
- One year or less
- Two years
- Three years
- Four or more years
12
Describe your experience in detail as it relates to the previous question. If none, indicate "None".Specify the employer, position held and dates when describing your clinical counseling experience.
13
Do you have experience working in a family conciliation court setting?
- Yes
- No
14
Please describe in detail, but as concisely as possible, your experience conducting a family evaluation and preparing a written report of your findings, including your recommendations that would promote the "best interests of the child and the health, safety and welfare of the child." Specify the employer, position held and dates when describing experience. If none, indicate "None".
15
Do you have any employment gap(s) within the last 10 years? If yes, please answer the question below. Failure to do so will lead to disqualification.
- Yes
- No
16
Please explain any gap(s) in employment. If none, indicate "None".
Required Question
STUDENT RIGHTS, RESPONSIBILITIES & CONFLICT RESOLUTION CASE MANAGEMENT SPECIALIST
Posted 4 days ago
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Job Description
STUDENT RIGHTS, RESPONSIBILITIES & CONFLICT RESOLUTION CASE MANAGEMENT SPECIALIST Thank you for your interest in Loyola University Chicago. To view open positions, please enter your search criteria below. You may view all open positions by not specifying any search criteria and selecting the "Search" button. Bookmark this Posting Print Preview | Apply for this Job
Please see Special Instructions for more details.
As a Jesuit, Catholic institution of higher education, we seek candidates who will contribute to our strategic plan to deliver a Transformative Education in the Jesuit tradition. To learn more about Loyola University Chicago’s mission, candidates should consult our website at For information about the university’s focus on transformative education, they should consult our website at
Position Details
Position Details
Job Title STUDENT RIGHTS, RESPONSIBILITIES & CONFLICT RESOLUTION CASE MANAGEMENT SPECIALIST
Position Number
Job Category University Staff
Job Type Full-Time
FLSA Status Exempt
Campus Rogers Park-Lake Shore Campus
Department Name STUDENT LIFE
Location Code STDNT CONDUCT & CONFLICT RESOL (03820D)
Is this split and/or fully grant funded? No
Duties and Responsibilities
SRCR Case Management Specialist Position Overview:
The Case Management Specialist for Student Rights, Responsibilities & Conflict Resolution ( SRCR ), reporting to the Assistant Dean of Students for Restorative Practices in the Office of the Dean of Students ( ODOS ), will support the Department of Residence Life (Res Life) by directly supporting case management needs and expectations designed to elevate the collaboration between ODOS and Res Life while ensuring the university’s Community Standards are appropriately and efficiently applied. The Case Management Specialist will also serve as a case management generalist as assigned by the Associate Dean of Students for Student Rights, Responsibilities & Conflict Resolution to oversee case management processing and outreach where there is greatest need.
When assigned to a conduct or conflict resolution project at the discretion of the Assistant Dean of Students for Restorative Practices or the Associate Dean of Students, this position is responsible for working closely with the assigned SRCR Team member and/or campus partner representatives to develop content, effectively communicate, and facilitate training/workshops when called upon.
Successful candidates will maintain relationships and hold conversations with Res Life staff members and key campus partners representing both ODOS and divisional priorities. This role is responsible for executing sound case management processing and implementation and ensuring alignment with the Community Standards as well as Loyola’s mission and vision.
SRCR Case Management Specialist – Res Life Floater Responsibilities:
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Serve as first-level case manager for incidents of student misconduct and conflict resolution matters occurring in the residence halls.
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Ensure case processing is routed and assigned in a timely manner to appropriate staff.
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Loop in ODOS and Res Life leadership as needed.
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Follow up to ensure proper case management occurs.
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Be available for consultation when requested.
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Meet regularly with the Residential Education team in the Department of Residence Life, including attending relevant staff meetings and holding office hours in the Residence Life suite for two days per week.
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Identify, create, and distribute monthly resources for Res Life staff that serve as Case Resolution Administrators.
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Work collaboratively with Res Life leadership and SRCR colleagues to identify areas of excellence and opportunities for growth related to case management responsibilities.
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Ensure signature Res Life events are shared with the ODOS and signature ODOS events are shared with Res Life.
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Support the University’s commitment to diversity, equity, inclusion, belonging and antiracism.
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Other duties as assigned by their manager.
SRCR Case Management Specialist – Case Management Generalist Responsibilities:
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As assigned, serve as first-level case manager for incidents of student misconduct and conflict resolution matters occurring off-campus and/or on-campus (not in the residence halls). Responsibilities may include, but are not limited to, ensuring case processing and routing to appropriate staff in a timely manner and assisting with intake meetings and follow up for reporting parties.
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Track data to contribute to the assessment of SRCR services to contribute to team efficiency, effectiveness, and student learning. Assist the Associate Dean of Students in SRCR in analyzing assessment trends as well as compliance and data collection related to the Clery Act and other applicable laws.
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Provide maintenance of departmental website, departmental social media, Sakai (training platform), and Maxient (student case management software).
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Serve as liaison between the SRCR Team and other departments for collaborative efforts, such as trainings, workshops, and the team’s primary signature programs (Student Promise Week and the Community Circle Series).
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Other duties as assigned and an understanding that responsibilities for the role may include working non-traditional hours at times, particularly for workshops and trainings.
Minimum Education and/or Work Experience
• Master’s degree in College Student Personnel, Higher Education/Student Affairs, Social Work, or other related field. Successful candidate will be expected to continue upgrading knowledge, skills, and abilities needed to keep abreast of regulation/policy changes.
• Minimum 3 years of crisis management, critical issues in higher education, identity development, leadership development, early academic intervention, multicultural education, and program development.
Qualifications
Minimum Qualifications:
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Master’s degree in student affairs, student personnel, higher education, or other related field.
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Three years of full-time employment working in higher education or other related field.
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Excellent interpersonal, relationship-building, and communication skills.
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Ability to effectively interact with students, faculty, staff, families, and community members representing diverse cultural and ethnic backgrounds.
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Demonstrated ability to utilize sound judgement and maintain confidentiality.
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Ability to represent the team, department, and University with care and tact.
Preferred Qualifications:
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Prior experience in student conduct, conflict resolution, or compliance preferred.
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Strong advising, counseling and accredited mediation skills.
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Exhaustive knowledge of student conduct policies and procedures, including those related to the Clery Act, FERPA , and related regulations.
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Restorative justice training/experience is preferred.
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Proficiency using MS Office Suite.
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Experience and proficiency with Maxient and video platforms for training and presenting is a plus.
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Ability to manage website content and use social media tools.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Certificates/Credentials/Licenses
Master’s degree in student affairs, student personnel, higher education, or other related field(s).
Computer Skills
Proficiency in word processing, spreadsheet applications, and use of the internet. A familiarity with the case management database software, Maxient, is helpful but not necessary.
Supervisory Responsibilities Yes
Required operation of university owned vehicles No
Does this position require direct animal or patient contact? No
Physical Demands None
Working Conditions Irregular Hours
Open Date 08/31/2025
Close Date
Position Maximum Salary or Hourly Rate $75,000/ann
Position Minimum Salary or Hourly Rate $68,680 /ann
Special Instructions to Applicants
As a Jesuit, Catholic institution of higher education, we seek candidates who will contribute to our strategic plan to deliver a Transformative Education in the Jesuit tradition. To learn more about Loyola University Chicago’s mission, candidates should consult our website at For information about the university’s focus on transformative education, they should consult our website at
About Loyola University Chicago
Founded in 1870, Loyola University Chicago is one of the nation’s largest Jesuit, Catholic universities, recognized for its academic excellence, commitment to community engagement, and leadership in sustainability. A Carnegie R1 research institution, Loyola leverages its status as one of an elite group of universities with the highest level of research activity to advance knowledge that serves communities and creates global impact. With 15 schools, colleges, and institutes ( —including Business, Law, Medicine, Nursing, and Health Sciences—Loyola operates three primary campuses in the greater Chicago area and one in Rome, Italy, that provide students a transformative, globally connected learning experience. Consistently ranked among the nation’s top universities by U.S. News & World Report, Loyola is a STARS Gold-rated institution that is ranked as one of the country’s most sustainable campuses by The Princeton Review and has earned distinctions from AmeriCorps and the Carnegie Foundation for its longstanding record of service and community engagement. Guided by its Jesuit mission and commitment to caring for the whole person, Loyola educates ethical leaders who think critically, act with purpose, and strive to create a more just and sustainable world.
Loyola University Chicago strives to be an employer of choice by offering its staff and faculty a wide array of affordable, comprehensive, and competitive benefits. To view our benefits in detail, click here ( .
Loyola adheres to all applicable federal, state, and/or local civil rights laws and regulations prohibiting discrimination in private institutions of higher education. Please see the University’s Nondiscrimination Policy ( .
Quick Link for Posting
Senior HR Generalist (Employee Relations/ Conflict Resolution)- onsite Medical Center
Posted 6 days ago
Job Viewed
Job Description
**PEOPLE ESSENTIAL FUNCTIONS**
+ Participates in various activities related to employee relations to include conflict resolution, providing counseling to managers and staff of low to high complexity, and conducting interviews (follow-up, exit, focus group). Works with client managers and staff to coach, train and guide in regards to employee relations, policy interpretation, procedures, benefits, compensation, job description development, payroll, turnover, employee satisfaction, performance management, conflict resolution, and legal issues (e.g., FMLA, ADA, sexual harassment, etc.).
+ Serves as a role model and mentors peers as needed. Recommends opportunities for improvement of department score for turnover/retention/employee engagement.
+ Works in collaboration with HR colleagues around the system in other functional areas and/or entities on system initiatives.
+ Consults with management regarding the assessment of performance improvement needs and the development of associated action plans.
**SERVICE ESSENTIAL FUNCTIONS**
+ Participates in the development and execution of strategies in collaboration with HR leadership, human resources staff and operations' leadership to support business objectives, such as improving retention and employee satisfaction and meeting department and hospital strategic goals.
+ Participates in client activities to build knowledge of the operational objectives and the culture of assigned workgroups. Attends client department meetings to give HR updates and receive updates on operational changes. Identifies opportunities and develops solutions for HR intervention to aid in the achievement of business goals.
+ Supports management efforts in workforce planning in a proactive manner. Monitors trends such as turnover and time to fill to support clients with staffing challenges. Partners with recruitment colleagues and management groups to identify and remove barriers to filling positions. May participate directly in recruitment endeavors.
+ Participates in the delivery of training related to new employee orientation, management education and supervisor skills development; training settings may include large class settings, small groups, and individual education. Identifies opportunities and makes recommendations for improving management skills.
**QUALITY/SAFETY ESSENTIAL FUNCTIONS**
+ Interprets human resources policy and procedures to employees and managers. Makes recommendations to HR Director and management on identified opportunities for policy, procedure, and process improvement. May develop policies and procedures. Provides education of new policies and procedures.
+ Conducts investigations for a variety of issues to include EEOC charges, business practice complaints, and Texas Workforce Unemployment Claims. Identifies appropriate options for management/senior leadership consideration, makes recommendations as necessary, and writes summary reports to support employment-related business decisions.
+ Proactively gathers and interprets data; identifies opportunities for improvement. Conducts workforce data analysis, prepares summary reports, and develops and recommends strategies and actions indicated by such data to improve HR metrics.
**FINANCE ESSENTIAL FUNCTIONS**
+ Explains compensation policy and recommendations to management to gain acceptance and understanding. Leads or participates in activities related to compensation such as job description development, providing counsel to management on compensation related issues, compensation analysis and development of recommendations. Advises management on handling crucial compensation conversations. Identifies business cases that support a modified compensation recommendation and partners with compensation colleagues for a joint solution.
+ Uses resources efficiently; does not waste supplies. Self-motivated to independently manage time effectively and prioritize daily tasks, assisting coworkers as needed.
**GROWTH/INNOVATION ESSENTIAL FUNCTIONS**
+ Supports change management initiatives; works with Organizational Development to identify, develop and implement change management strategies.
+ Seeks opportunities to identify self-developmental needs and takes appropriate action. Ensures own career discussions occur with appropriate management. Completes and updates the My Development Plan on an on-going basis.
This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.
**EDUCATION**
+ Bachelor's degree
**WORK EXPERIENCE**
+ Four years of Human Resources experience with at least three of those years at a higher level directly related to employee/labor relations, organizational consulting, recruitment, compensation, and/or benefits administration
**LICENSES AND CERTIFICATIONS - REQUIRED**
+ N/A
**LICENSES AND CERTIFICATIONS - PREFERRED**
+ PHR - Professional in Human Resources (HRCI) **OR**
+ SPHR - Senior Professional in Human Resources (SHRM) -- from the Human Resource Certification Institute (HRCI) **OR**
+ SHRM-CP - Certified Professional in HR (SHRM) **OR**
+ SHRM-SCP - Senior Certified Professional in HR (SHRM) -- from the Society for Human Resource Management (SHRM)
**KNOWLEDGE, SKILLS, AND ABILITIES**
+ Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
+ Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
+ Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
+ Exhibits strong interpersonal and teamwork skills with all levels of the healthcare team and assures delivery of excellent customer service to all applicants, HM leaders and staff, physicians and co-workers
+ Ability to interact, influence, and partner with client groups to achieve positive results for the organization
+ Intermediate proficiency with MS Office products, including Outlook, Excel, Word, and PowerPoint
+ Ability to identify and effectively utilize resources to accomplish multiple tasks with high priority
+ Strong knowledge and application of Federal and State employment laws, regulations and legislation
+ Strong organizational skills and attention to detail
+ Ability to adapt to changing responsibilities and multiple tasks
+ Capable of handling and challenging/difficult situations
+ Demonstrates sound judgment and executes proficient critical thinking skills
+ Ability to apply change management practices
+ Ability to collect, interpret, and analyze data and make sound recommendations
**SUPPLEMENTAL REQUIREMENTS**
**WORK ATTIRE**
+ Uniform No
+ Scrubs No
+ Business professional Yes
+ Other (department approved) No
**ON-CALL***
_*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below._
+ On Call* No
**TRAVEL***
_**Travel specifications may vary by department**_
+ May require travel within the Houston Metropolitan area Yes
+ May require travel outside Houston Metropolitan area Yes
**Company Profile:**
Houston Methodist Specialty Physician Group is an integral part of Houston Methodist's overall strategy to become one of the nation's leading academic medical centers. Established as a nonprofit corporation certified by the Texas State Board of Medical Examiners, the Specialty Physician Group enables physicians to maintain autonomy with respect to clinical practice while growing their practice within an academic environment.
Houston Methodist is an Equal Opportunity Employer.
Dispute Resolution Specialist
Posted 1 day ago
Job Viewed
Job Description
Join our dynamic team as a Dispute Resolution Specialist! In this role, you will play a crucial part in ensuring smooth operations while adapting to evolving priorities and business needs. Your efforts will help drive our success.
Key Responsibilities:
- Manage and resolve disputes effectively, ensuring compliance with safety and company policies.
- Stay informed and adaptable to changing business requirements.
- Collaborate with team members to enhance the dispute resolution process.
Why You Should Apply:
- Enjoy competitive pay and flexible scheduling options.
- Benefit from ongoing training opportunities in a supportive work environment.
- Experience significant room for career growth and development.
We look forward to your application!
Dispute Resolution Specialist
Posted 3 days ago
Job Viewed
Job Description
Summary
The Dispute Resolution Specialist II is responsible for processing EFT investigation claims in a fast-paced work environment. This role will serve as primary contact for all card related inquiries and research for both internal and external clients. Successful Dispute Resolution Specialist II must be capable of following limited, conceptual instruction and work independently or in a team to reach goal, as well as be dependable, organized, and comfortable with strict deadlines.
Responsibilities
-
Provide support as it relates to ATM & Card Management for internal and external clients via Chat or Phone.
-
Manage all aspects of EFT Investigations from beginning to end.
-
Perform assigned side work duties and meet their required deadline.
-
Assist other staff members with more difficult cases.
-
Assist with training new staff members on side work duties.
-
Protect all client and bank information confidentially and follow all company policies.
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Understand, communicate, and instill the Company's mission, vision, and values (Pillars of Success).
-
Complete monthly training in a timely manner to ensure knowledge of bank regulatory requirements, policies, and procedures.
-
Working at the worksite during regular business hours and/or assigned hours.
-
Other specified duties as assigned.
Compensation & Benefits
The dispute Resolution Spec II position pays a range of $19.00 to $21.00 an hour, depending on experience.
Full-time associates are eligible for our benefits package:
-
Medical
-
Dental
-
Vision
-
401(k) plan
-
Company paid life insurance
-
Short and Long-term disability insurance
-
Company paid vacation, paid leave and holidays
This position will remain open until a qualified applicant is hired.
Skills
-
Strong attention to detail and ability to complete work accurately.
-
Ability to organize work.
-
Ability to quickly learn new software.
-
Strong written and verbal communication skills, required.
-
Proficient Microsoft Office suite of products
Education & Experience
-
High school diploma or equivalent, required.
-
1 + years(s) experience as a Dispute Resolution Specialist I, required.
-
Prior experience with phone or chat-based client service, required.
Physical Requirements
The work environment is typical of a standard office or retail banking setting. The position is sedentary, involving sitting most of the workday; however, the position will involve moving about the workspace to reach entrances/exits, restrooms, conference rooms, or other areas within the work environment. Reaching may be required involving the ability to move arms in any direction. Office equipment, such as a computer and telephone, will be used requiring the ability to manipulate a keyboard, mouse, and/or keypad. The ability to decipher a computer screen or written documents is necessary. The ability to express or exchange ideas; impart information to clients, coworkers, or the public; or to convey detailed or important instructions; is required. The ability to receive and understand detailed information shared through oral or written communication is required. Position requires lifting and/or the exerting of up to 10 pounds of force.
Equal Opportunity Employer/Disabled/Veterans
Academy Bank and Armed Forces Bank provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, protected veteran status, disability. Academy Bank and Armed Forces Bank provides affirmative action data on protected veteran status or disability. If you need an accommodation for any part of the employment process, please email
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RV Dispute Resolution
Posted 3 days ago
Job Viewed
Job Description
Requisition ID: 25141 Fleetwood is one of the oldest and most popular RVs on the road and in the RV industry. We have manufactured Class A RVs for over 65+ years which is more than double most of our competition. Now manufacturing RVs under the Fleetwood, American Coach, and Holiday Rambler brands, we spent a lot of time figuring out how to make the best motorhome possible-and it all starts with construction innovation. From a perfect combination of power & reliability to hand-selecting your RV interior, we know how to make your RV Home a home. Fleetwood RV is part of the larger REV Group (NYSE: REVG), a leading manufacturer of specialty vehicles for the fire & emergency and recreation markets. REV Group's extensive vehicle line-up includes models such as ambulances, fire trucks, terminal trucks, RV's and much more. Our 5,000+ employees continuously demonstrate their commitment to building innovative and reliable vehicles that our customers can depend on whether for a family trip across the U.S. or when responding to an emergency. We also hire over 200 veterans and or those transferring out of the military each year. Rev Group is a veteran friendly employer and hires over 200 veterans and or those transferring out of the military each year.
The RV Dispute Resolution is responsible for escalation avoidance and litigation resolution. They will serve as the liaison between REV Recreation Group, its dealer and end-users of its products to prevent escalation at its earliest possible level.
CRITICAL INFORMATION:
- Reports To: National Warranty Manager
- Key Relationships: Managers, Customers, Peers, Dealers, Suppliers, Mediators, Attorneys
- Number & Title of Direct Reports: None
PRIMARY RESPONSIBILITIES:
- Visits assigned dealers on a rotating schedule to ensure timely throughput and quality of repairs, and intervene as necessary to correct any delays in providing quality and timely warranty services.
- Assists dealers with inspection and repair analysis.
- Mediates and solves customer relation issues, where the dealer has been unable to solve a concern through normal procedures.
- Conducts legal field inspections to address customer disputes and to prevent pre-legal concerns from escalating.
- Manages and controls attorney and legal contacts regarding customer disputes involving RV products
- Researches and formulates responses to all attorney or legal correspondence regarding problems with RV products to acknowledge receipt of complaint and begin the resolution process.
- Communicates and recommends course of action with plaintiff and corporate attorneys, the RRG escalation committee, dealers, chassis manufacturers' representatives and state agency associates to resolve customer disputes.
- Represents REV Recreation Group and defends the company's position at mediations, arbitration hearings, depositions, mandatory settlement conferences, trials and small claims court cases to resolve the customer disputes and mitigate risk and cost to the company.
- Facilitates the transfer of replacement units while ensuring compliance with state, federal and legal disclosure requirements.
- Identifies and communicates opportunities to improve products, customer support literature and internal procedures to reduce cost and mitigate risk to the company
- Coordinates the technical training of the dealer's service/parts personnel through REV's service education programs and encourages certification in applicable associations to ensure best practices are employed.
- Assesses the quality and responsiveness of the support provided to the dealer by REV Recreation Group and works with management to correct any deficiencies in responsiveness.
- Advises the REV Recreation Group sales team of any dealer issues that may exist regarding the dealer/manufacturer relationship.
- Provides management with a summary report of each dealer visit including but not limited to units currently in the dealers service department for warranty repairs, progress summary of dealer's performance, other areas observed and/or discussed with dealer personnel.
- Traveling to customers and dealers approximately 25% of the time.
- Performs other duties as assigned.
KEY BUSINESS MEASURES:
- Case handling performance as measured in number of cases and successful resolution
- Repurchase Costs
- Case settlement costs and the cost savings from initial financial exposure
- Customer retention based on successful settlements and trades verses repurchase
- Reduction of lawsuits by effective pre-litigation action that results in litigation not being filed
HIRING PROFILE:
Education:
- Bachelor's Degree preferred or equivalent work experience
Work Experience:
- Three to five years of customer service related experience or greater
- Knowledge of state and federal consumer protection laws and requirements helpful
- Extensive knowledge of warranty policies and procedures preferred
- Extensive knowledge of RV systems, design and operating characteristics preferred
- Previous service advisor, customer service or warranty administration experience preferred
Other:
- Superior verbal and written communication skills to accommodate the differing needs and wide range of involved parties
- Strong ability to negotiate and persuade others to understand and accept the company's position
- Strong computer/typing skills and comprehension of appropriate software packages
- Ability to work independently under adversarial conditions with limited immediate supervision
- Presents a professional demeanor and positive impression
- Strong ability to interpret information, analyze data and develop strategies and recommendations to resolve customer concerns
- Ability to make and implement decisions based on available information
- Ability to read and understand production prints and wiring diagrams
- Ability to work in a fast-paced and multi-tasked environment with excellent job organization
- While performing the duties of this job, the employee is regularly required to stand; use hands to handle, or feel objects, tools or controls; and reach with hands and arms. The employee frequently is required to walk. The employee is occasionally required to stand, climb or balance, stoop, kneel, crouch, or crawl. The employee is required to sit and talk and hear. Other physical requirements include: ability to regularly lift and/or move up to 40#'s without assistance, ability to work from various squatting, kneeling or bending positions, ability to work with arms above head, ability to safely use specified hand, air, power tools, and machinery.
REV Group is committed to a policy of equal employment opportunity. The Company conducts all employment practices without regard to race, sex, color, religion, national origin, age, disability, protected veteran's status, pregnancy, genetic information, sexual orientation or any other basis prohibited by law. REV Group also undertakes affirmative action to assure equal employment opportunity for minorities and women, for persons with disabilities, and for protected veterans.
NOTICE FOR CALIFORNIA RESIDENTS
Effective January 1, 2020, pursuant to the California Consumer Privacy Act of 2018 (as amended, the "CCPA"), if you are a California resident, you may have certain additional rights. Please click on the link for a description of those rights and how California residents may exercise them.
Principal - Dispute Resolution
Posted 3 days ago
Job Viewed
Job Description
Principal - Dispute Resolution
ID
Location
US-CA-Oakland
Practice
Construction Consulting
Position Type
Full-time
Posted Salary Range
USD $200,000.00 - USD $00,000.00 /Yr.
About Exponent
Exponent is the only premium engineering and scientific consulting firm with the depth and breadth of expertise to solve our clients' most profoundly unique, unprecedented, and urgent challenges.
We are committed to engaging multidisciplinary teams of science, engineering, and regulatory experts to empower our clients with solutions that create a safer, healthier, more sustainable world. For over five decades, we've connected the lessons of past failures with tomorrow's solutions to advise clients as they innovate technologically complex products and processes, ensure the safety and health of their users, and address the challenges of sustainability.
Join our team of experts with degrees from top programs at over 500 universities and extensive experience spanning a variety of industries. At Exponent, you'll contribute to the diverse pool of ideas, talents, backgrounds, and experiences that drives our collaborative teamwork and breakthrough insights. Plus, we help you grow your career through mentoring, sponsorship, and a culture of learning. Thanks for your interest in joining our team!
Key statistics:
- 950+ Consultants
- 640+ Ph.D.s
- 90+ Disciplines
- 30+ Offices globally
We are currently seeking a Principal - Dispute Resolution for our Construction Consulting Practice in Oakland, CA . In this role, you will work as part of a dynamic and diverse team advising and assisting clients on large and complex construction projects and issues. We are looking for experienced construction disputes consultants to lead and further expand our construction consulting services in the areas of delay and quantum.
You will be responsible for- Expanding our construction consulting work with a particular focus on developing and managing new client relationships
- Providing strategic planning to identify, develop, and secure new business opportunities and promote Exponent's service offerings and brand
- Generating significant revenue to help build a profitable team of consultants
- Overseeing client assignments; providing claims preparation, review, and analysis; and assisting clients through dispute process including litigation
- Preparing analyses and expert reports related to construction delay, cost, damages, lost profits, and lost productivity
- Recruiting, developing, and mentoring staff in areas of construction delays and impacts, cost and damages, and construction advisory
- Promoting Exponent's service offerings by meeting with potential clients, presenting at conferences, writing thought leadership articles and white papers, and conducting seminars
- B.S. in Civil Engineering, Construction Management, or Architecture. Advanced degree(s) and registration are desirable
- Minimum 15 years of experience in construction claims consulting and construction industry experience
- Significant experience in contract dispute resolution and construction claims, litigation services, construction management and construction consulting
- Prior experience and acceptance in formal dispute resolution forum (e.g., Court, Arbitration) as an expert in the field of forensic schedule delay and/or cost/damage preferred
- Proven business development and client management track record, and the ability to attract projects to support full-time staff
- Strong leadership skills and the ability to interact effectively with both internal and external clients
- Excellent written and verbal communication skills
- Expert witness testimonial experience is required
Applicants are encouraged to submit a CV (Curriculum Vitae) with publications (feel free to include publications that are in review or pending) (not restricted to 1 page).
Life @ ExponentTo learn more about life at Exponent and our impact, please visit the following links:
Attracting, inspiring, developing, and rewarding exceptional people with diverse backgrounds and expertise are central to our corporate culture. Our diverse team allows us to provide better value to our clients and enjoy an enriched work environment.
Our firm is committed to offering a variety of programs and resources to support health and well-being. We believe that providing competitive benefits as well as compensation and recognition programs empowers our staff to do work that makes a difference.
At Exponent, we have found that in-person interactions deepen employee engagement and are crucial for development, for realizing the full potential of our talented and diverse teams, and for building a more inclusive workplace where all have a sense of belonging. In our offices, you can expect a supportive culture and a collaborative, dynamic, multi-disciplinary work environment. Our consultants engage in-person in the office unless they are traveling for client work or other business activities.
We value the rich lives our colleagues enjoy outside of work and understand that work/life balance is critical to our employees and their well-being. Consultants have the autonomy to balance their work and personal schedules so you can meet with clients, visit inspection sites, attend conferences, and make time for priorities outside of work, too. It is this flexible, agile work style and working hours that allow our teams to drive innovation and results in their own ways, while meeting the needs of clients. #LI-Onsite
CompensationOur consultants are rewarded for their technical and business contributions and have an opportunity to plan for future success and career growth. Exponent's total compensation plan is consistent with its expectations of the quality and quantity of work performed and with the professional standards set by Exponent. At the Manager level and above total compensation includes base salary, annual bonus, and 401(k) employer contribution of 7% of base salary.
The base salary range for this position is 200,000 - 300,000 dependent on experience and capabilities, which will be assessed during the interview process.
USD 200,000.00 - USD 300,000.00 /Yr.
Benefits you will enjoy
Access benefits information on our page:
Exponent is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.
If you need assistance or accommodation due to a disability, you may email us at
Job LocationsUS-CA-Oakland
RV Dispute Resolution
Posted 3 days ago
Job Viewed
Job Description
Fleetwood RV is part of the larger REV Group, a leading manufacturer of specialty vehicles for the fire & emergency and recreation markets. REV Group's extensive vehicle line-up includes models such as ambulances, fire trucks, terminal trucks, RV's and much more. Our 5,000+ employees continuously demonstrate their commitment to building innovative and reliable vehicles that our customers can depend on whether for a family trip across the U.S. or when responding to an emergency. We also hire over 200 veterans and or those transferring out of the military each year. Rev Group is a veteran friendly employer and hires over 200 veterans and or those transferring out of the military each year.
The RV Dispute Resolution is responsible for escalation avoidance and litigation resolution. They will serve as the liaison between REV Recreation Group, its dealer and end-users of its products to prevent escalation at its earliest possible level.
Critical Information:
- Reports To: National Warranty Manager
- Key Relationships: Managers, Customers, Peers, Dealers, Suppliers, Mediators, Attorneys
- Number & Title of Direct Reports: None
Primary Responsibilities:
- Visits assigned dealers on a rotating schedule to ensure timely throughput and quality of repairs, and intervene as necessary to correct any delays in providing quality and timely warranty services.
- Assists dealers with inspection and repair analysis.
- Mediates and solves customer relation issues, where the dealer has been unable to solve a concern through normal procedures.
- Conducts legal field inspections to address customer disputes and to prevent pre-legal concerns from escalating.
- Manages and controls attorney and legal contacts regarding customer disputes involving RV products.
- Researches and formulates responses to all attorney or legal correspondence regarding problems with RV products to acknowledge receipt of complaint and begin the resolution process.
- Communicates and recommends course of action with plaintiff and corporate attorneys, the RRG escalation committee, dealers, chassis manufacturers' representatives and state agency associates to resolve customer disputes.
- Represents REV Recreation Group and defends the company's position at mediations, arbitration hearings, depositions, mandatory settlement conferences, trials and small claims court cases to resolve the customer disputes and mitigate risk and cost to the company.
- Facilitates the transfer of replacement units while ensuring compliance with state, federal and legal disclosure requirements.
- Identifies and communicates opportunities to improve products, customer support literature and internal procedures to reduce cost and mitigate risk to the company.
- Coordinates the technical training of the dealer's service/parts personnel through REV's service education programs and encourages certification in applicable associations to ensure best practices are employed.
- Assesses the quality and responsiveness of the support provided to the dealer by REV Recreation Group and works with management to correct any deficiencies in responsiveness.
- Advises the REV Recreation Group sales team of any dealer issues that may exist regarding the dealer/manufacturer relationship.
- Provides management with a summary report of each dealer visit including but not limited to units currently in the dealers service department for warranty repairs, progress summary of dealer's performance, other areas observed and/or discussed with dealer personnel.
- Traveling to customers and dealers approximately 25% of the time.
- Performs other duties as assigned.
Key Business Measures:
- Case handling performance as measured in number of cases and successful resolution
- Repurchase Costs
- Case settlement costs and the cost savings from initial financial exposure
- Customer retention based on successful settlements and trades verses repurchase
- Reduction of lawsuits by effective pre-litigation action that results in litigation not being filed
Hiring Profile:
Education: Bachelor's Degree preferred or equivalent work experience
- Three to five years of customer service related experience or greater
- Knowledge of state and federal consumer protection laws and requirements helpful
- Extensive knowledge of warranty policies and procedures preferred
- Extensive knowledge of RV systems, design and operating characteristics preferred
- Previous service advisor, customer service or warranty administration experience preferred
Other:
- Superior verbal and written communication skills to accommodate the differing needs and wide range of involved parties
- Strong ability to negotiate and persuade others to understand and accept the company's position
- Strong computer/typing skills and comprehension of appropriate software packages
- Ability to work independently under adversarial conditions with limited immediate supervision
- Presents a professional demeanor and positive impression
- Strong ability to interpret information, analyze data and develop strategies and recommendations to resolve customer concerns
- Ability to make and implement decisions based on available information
- Ability to read and understand production prints and wiring diagrams
- Ability to work in a fast-paced and multi-tasked environment with excellent job organization
- While performing the duties of this job, the employee is regularly required to stand; use hands to handle, or feel objects, tools or controls; and reach with hands and arms. The employee frequently is required to walk. The employee is occasionally required to stand, climb or balance, stoop, kneel, crouch, or crawl. The employee is required to sit and talk and hear. Other physical requirements include: ability to regularly lift and/or move up to 40#'s without assistance, ability to work from various squatting, kneeling or bending positions, ability to work with arms above head, ability to safely use specified hand, air, power tools, and machinery.
REV Group is committed to a policy of equal employment opportunity. The Company conducts all employment practices without regard to race, sex, color, religion, national origin, age, disability, protected veteran's status, pregnancy, genetic information, sexual orientation or any other basis prohibited by law. REV Group also undertakes affirmative action to assure equal employment opportunity for minorities and women, for persons with disabilities, and for protected veterans.