372 Medical Communication jobs in the United States

For the past 20 years, ProPharma has improved the health and wellness of patients by providing advice and expertise that empowers biotech, med device, and pharmaceutical organizations of all sizes to confidently advance scientific breakthroughs and introduce new therapies. ProPharma partners with its clients through an advise-build-operate model across the complete product lifecycle. With deep domain expertise in regulatory sciences, clinical research solutions, quality & compliance, pharmacovigilance, medical information, and R&D technology, ProPharma offers an end-to-end suite of fully customizable consulting solutions that de-risk and accelerate our partners' most high-profile drug and device programs.

The Multilingual Medical Information Specialist (MMIS) position is part of the ProPharma Medical Information Contact Center and follows all corresponding regulations, industry standards, and client/internal policies regarding medical information and the collection and documentation of adverse events, special situation events, and product complaints

*LOOKING FOR CANDIDATES LOCATED IN BRAZIL ONLY

Essential Functions Include:Medical Information service delivery
• Responds to unsolicited consumer, health care professional and other external customer requests for medical and safety information received via telephone, website/e-mail, letter, fax, and scientific meetings on behalf of ProPharma` s pharmaceutical clients.
• Provides labeled and unlabeled medical/safety information responses in accordance with regulatory requirements, industry standards and client and ProPharma internal policies and practices.
• Accurately identifies, documents and reports adverse events, pregnancy reports, special situation events and product complaints in a clear and concise manner per government regulations, ProPharma`s Standard Operating Procedures (SOPs) and client Working Practices (WPs).
• Translating English documents into the target language or vice versa and delivering these translated responses either on the phone or in writing.
• Ensures tasks are completed within the deadlines documented in the agreed ProPharma SOPs and WPs.
• Formulates and provides accurate responses utilizing approved labeling and company standard responses, published literature and other data. Assists with writing custom medical information responses utilizing this data.
• Logging all enquiries handled in an accurate, comprehensive, and timely fashion into Inquiry Handling Systems. Quality Assurance
• Maintains quality in all areas of the job, including performing quality checks on Adverse Events, Product Quality Complaints, correspondence, and enquiries logged into the Inquiry Handling Systems
• Quality checking translations in line with the translation SOP. General
• Provides after-hours coverage on a rotated basis subject to business requirements.
• Adheres to company and country-specific privacy policies, ensuring any confidential information or personal data related to ProPharma and its clients is managed in accordance with Data Privacy regulations described in ProPharma SOPs and the Confidentiality Statement within the Contract of Employment.
• Complies with the Company's health and safety policies.
• Other activities as assigned as delegated by the Manager.

Qualified candidates must have:
• Life science degree OR Nursing degree (RN/BS/BA/MS) OR Pharmacy degree.
• Mother tongue in Brazilian Portuguese.
• Fluent in English.
• Strong translation skills.
• Excellent verbal and written communication skills, including proofreading, professional telephone etiquette and empathetic customer service skills.
• Ability to write in a fluent and grammatically correct manner in the target language for the role
• English language proficiency. Japan-based roles only: TOEIC 800=<
• Working knowledge of medical terminology, pathophysiology, pharmacology, regulations and industry standards.
• Strong cognitive abilities, including verbal reasoning, critical thinking and analytical ability.
• Ability to multitask with attention to detail within restrictive timeframes, including sound planning, prioritizing and organizational skills.
• Proactive with demonstrative ability to independently identify problems and suggest effective solutions.
• Ability to learn, take instruction and apply to daily operations/tasks.
• Receptive to constructive feedback and able to take responsibility for work allocated.
• Self-motivating. Ability to demonstrate initiative and internal drive. Willingness to seek out additional workload projects.
• Effectively work independently and as part of a team.
• Highly proficient in computer applications, including Microsoft Office software platforms and Adobe Acrobat, and experience using a document management system. Aptitude to learn other computer systems including inquiry handling database.

#LI-KP1

#LI-REMOTE

We celebrate our differences and strive to create a workplace where each person can be their authentic self. We are committed to diversity, equity, and inclusion. Employees are encouraged to unleash their innovative, collaborative, and entrepreneurial spirits. With a holistic approach as an Equal Opportunity Employer, we provide a safe space where all employees feel empowered to succeed.

***ProPharma Group does not accept unsolicited resumes from recruiters/third parties. Please, no phone calls or emails to anyone regarding this posting.***

The Director, Medical Information & Content Approval, Vaccines plays a critical role in managing a team that ensures the US and global promotional and non-promotional content meets the highest standards of quality, scientific accuracy, balance, and compliance that meets the scientific needs of customers to help inform clinical care and formulary access decisions. This includes ensuring the adherence to internal GSK standards and applicable external regulations, including an understanding of the ABPI code of practice. This role supports the Sr. MI &CA Director to develop and execute the Medical Information and Content Approval strategy, including innovative digital MI solutions. The Director serves as an influential partner to Medical Affairs, Commercial and other key business stakeholders.

Key Responsibilities:

Leadership:

• Lead and oversee the Global Medical Information and Content Approval Team for the Vaccines therapeutic area (TA), who are sought out as subject matter experts for their products within the broader medical organization.
• Contribute to the development and execution of the Global Medical Information and Content Approval strategic priorities, including digital solutions, to ensure internal/external stakeholder information needs are optimally met.
• Leading and managing team members to ensure performance objectives are met, providing mentorship and coaching team to support development and resolve challenges.
• Mentor and develop team members, ensuring they have adequate training and tools, and facilitate their professional development through differentiated development plans.
• Act as a delegate of the Senior Director, Medical Information and Content Approval at Leadership team meetings and other relevant meetings requiring TA specific leadership attendance, as required.

• Accountable for MI launch readiness plans including planning and maintaining a robust, high quality and up to date MI database incorporating medical insights to help inform clinical decision making by HCPs
• Maintain a robust understanding of, and stay up to date with changes to, the ABPI Code of Practice and other regulatory guidelines to assist team members and escalate, when appropriate.
• Ensures team members complete thorough and timely review of promotional and non-promotional US and global materials, ensuring content is scientifically accurate, meets the scientific rigor (i.e., levels of evidence); is fair-balanced and meets the compliance requirements/standards.
• Accountable for ensuring MI requirements of the payer strategy for the U.S are met.
• Partner with GMI Contact Centre (MI CC) Director/s to ensure the MI CC staff are well trained on new products or new scientific data in a timely manner.
• Work alongside various business partners and leaders (e.g., Legal, Medical, Clinical, Regulatory, Commercial) to align, validate, and identify solutions to ensure content is of the highest quality and relevant to the audience.
• Support GMI&CA team activities (e.g. MI content creation, medical review and approval), when required and in onboarding new team members.

• Strategically partner with key global TA and US medical stakeholders to maintain a good understanding of the medical strategy of high-priority assets of the TA and ensure MI meets the needs of HCPs worldwide.
• Ensure effective scientific exchange with external customers, driving excellence in MI activities at important US and Global Congresses, leveraging innovative digital solutions.
• Represent Medical Information and Content Approval on cross functional or medical leadership meetings/forums of the TA area of responsibility.
• Work alongside various business partners and leaders (e.g., Legal, Medical, Clinical, Regulatory, Commercial) to align, validate, and identify solutions to ensure content is of the highest quality and relevant to the audience.

• PharmD, MD, PhD, or equivalent.
• 6+ years of experience in the pharmaceutical industry.
• 4+ years of experience in medical writing and/or promotional review and approval.
• 4+ years of experience in customer-focused, problem-solving, and conflict resolution roles.
• Experience in people leadership, management and development
• Experience working in a highly dynamic, changing, and matrixed environment.

• Experience communicating and translating evidence and customer insights to/with matrix team partners; proven ability to develop innovative, customer-focused medical solutions and resources
• Experience of working at both global and local country level
• Experience in Vaccines
• Experience influencing internal and external stakeholders on priorities and needs to fill scientific data gaps or needs of external customers
• Strong understanding of international Codes of Practice FDA, IFPMA, EFIPIA, IPHA, ABPI, etc.
• Experience in reviewing and approving promotional and non-promotional content
• Ability to develop and maintain strong trusted relationships with internal stakeholders.
• Demonstrated customer-focus, problem-solving abilities, and strong conflict resolution skills.
• Strong clinical literature evaluation skills
• Strong communication skills

Job Description

Salary:

Our practice is growing, and we have an immediate opening for a medical Front Office Specialist. The right candidate will have an energetic and positive personality. We need someone who can express a positive, compassionate, and upbeat tone on the telephone or even via text.

The best fit is for someone who has worked in a medical subspecialty environment, especially with a practice that performs in-office procedures. We need someone who demonstrates professionalism not only in their work effort, but in their ability to communicate complex information to patients in a way that is informative and compassionate. The right candidate will be someone who enjoys working in a team-oriented environment where everyone supports each other.

Our Front Office/Patient Communications Team schedules patient office visits, coordinates care for patients who require diagnostic testing, enters demographic and financial data into our software program, and helps with medical records. We're looking for someone who takes pride in their work and enjoys working directly with patients. A stable work history is required.

Responsibilities include:

• Scheduling patients according to practice protocols
• Patient Check-In and Check-Out including accurate demographic and financial data capture and entry into our software system.
• Answering patient inquiries about our practice and its scope of care
• Following up with patients who have contacted us to learn more about our practice and the services we provide.
• Coordination of care with outside diagnostic testing facilities
• On-site collection of co-payments, co-insurance, and/or balances due at the time of service.
• High volume of outgoing follow up telephone calls
• Bilingual a plus-Spanish

We offer a competitive salary and benefits package which includes:

Medical, dental, and vision plans

Employer matching 401k plan

Paid Time Off (PTO)

Holiday Pay including all major holidays and an additional "Floating Holiday."

Merit-based yearly bonus opportunities.

We are not open nights, weekends, or holidays.

We are an equal opportunity employer and do not discriminate based on race, religion, ethnic background, country of origin, age, gender or sexual orientation.

Please send your resume to us in confidence and include a brief cover letter outlining your interest in our Front Office/Patient Communications Specialist position.