6,419 Medical Secretary jobs in the United States

**Job Type:** Regular
**Time Type:** Full time
**Work Shift:** Day (United States of America)
**FLSA Status:** Non-Exempt
**When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.**
The Medical Secretary provides administrative and clerical support to ensure efficient operation of the primary care office. This position is responsible for patient reception, appointment scheduling, records management, and coordination of communication between patients, providers, and other healthcare entities. The Medical Secretary plays a key role in maintaining the organization, accuracy, and confidentiality of patient information while supporting the overall workflow of the clinical team.
**Job Description:**
**Principal Duties and Responsibilities**
1. Greet patients in person and over the phone in a courteous and professional manner
2. Schedule, confirm, and manage patient appointments using electronic health records (EHR) systems
3. Register new patients and update existing patient information
4. Handle incoming calls, messages, and faxes, ensuring timely communication between patients and providers
5. Process insurance information and verify eligibility
6. Collect co-pays and process payments
7. Maintain organized and confidential patient records
8. Prepare and manage correspondence, reports, and medical documents
9. Coordinate referrals to specialists and follow up on authorizations
10. Support medical staff with administrative tasks as needed
11. Maintain a clean and welcoming front desk and waiting area
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED
1. High school graduate. Minimum of one year's experience as a medical assistant in a medical practice environment desirable. Certification as a medical assistant desirable.
2. Graduate of accredited secretarial training school preferred. Knowledge of medical terminology, word processing equipment, and personal computers
3. Two years of experience in a busy medical practice setting Preferred. Ability to perform multiple tasks simultaneously. Knowledge of pre-admission and pre-testing requirements helpful.
4. Working knowledge of insurance regulations and form completion. Ability to be trained in CPT and ICD9 coding. Knowledge of billing system helpful.
5. Excellent communication and interpersonal skills. Ability to work independently and follow directions.
6. Effective telephone manner and ability to communicate with patients, physicians, and other professional staff. Computer skills are necessary.
WORKING CONDITIONS
1. Job requires physical stamina; many hours/days on the feet
2. Ability to walk and stand for up to 90% of work time, to push, pull and to lift 10 lbs.
3. All staff are expected to cross train and help each other when needed.
Busy medical practice environment.
Mount Auburn Hospital employees must be able to readily adjust to change and handle a rapid-paced environment and the stresses associated with that, while continuing to provide high-quality, efficient service.
**As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.**
**More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.**
**Equal Opportunity** **Employer/Veterans/Disabled**

**Job Type:** Regular
**Time Type:** Full time
**Work Shift:** Day (United States of America)
**FLSA Status:** Non-Exempt
**When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.**
JOB SUMMARY:
BILH Primary Care is where you can truly make a difference. Performing as a frontline representative of BILH Primary Care you will exercise the highest standards of customer service in all interactions with patients and staff.
This dynamic clerical position represents the first impression of the office and has great influence over the ultimate care of our patients while setting the tone for a positive patient experience. Performing a wide variety of tasks such as phone interactions, registration, scheduling, co-pay collection and billing, and appointment confirmation calls are key responsibilities. This role is critical to the healthcare experience of our patients as you will ensure that patients are able to receive the right care at the right time.
Education - High School Degree or GED
Experience: A minimum of 1 year of experience in a high volume customer service related position.
Skills and Knowledge: Strong customer service skills, strong PC skills, effective written and verbal communication skills, ability to multitask.
**Job Description:**
**As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.**
**More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.**
**Equal Opportunity** **Employer/Veterans/Disabled**

**Job Type:** Regular
**Time Type:** Full time
**Work Shift:** Day (United States of America)
**FLSA Status:** Non-Exempt
**When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.**
BILH Primary Care is where you can truly make a difference. Performing as a frontline representative of BILH Primary Care you will exercise the highest standards of customer service in all interactions with patients and staff.
This dynamic clerical position represents the first impression of the office and has great influence over the ultimate care of our patients while setting the tone for a positive patient experience. Performing a wide variety of tasks such as phone interactions, registration, scheduling, co-pay collection and billing, and appointment confirmation calls are key responsibilities. This role is critical to the healthcare experience of our patients as you will ensure that patients are able to receive the right care at the right time.
**Job Description:**
**Requirements:**
**Education - High School Degree or GED**
**Experience: A minimum of 1 year of experience in a high-volume customer service-related position.**
**Skills and Knowledge: Strong customer service skills, strong PC skills, effective written and verbal communication skills, ability to multitask.**
**As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.**
**More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.**
**Equal Opportunity** **Employer/Veterans/Disabled**

**Job Type:** Per Diem
**Time Type:** Part time
**Work Shift:** Day (United States of America)
**FLSA Status:** Non-Exempt
**When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.**
BILH Primary Care is where you can truly make a difference. Performing as a frontline representative of BILH Primary Care you will exercise the highest standards of customer service in all interactions with patients and staff.
This dynamic clerical position represents the first impression of the office and has great influence over the ultimate care of our patients while setting the tone for a positive patient experience. Performing a wide variety of tasks such as phone interactions, registration, scheduling, co-pay collection and billing, and appointment confirmation calls are key responsibilities. This role is critical to the healthcare experience of our patients as you will ensure that patients are able to receive the right care at the right time.
**Job Description:**
**General Responsibilities:**
+ Maintains physician and midlevel clinic schedules on a daily/weekly/monthly basis.
+ Processes and monitors provider time away and ensures that the information is captured in all required systems.
+ Answers a high volume of telephone calls in a professional manner and takes responsibility for appropriate dispositions and follow through on all phone calls. Accurately identifies those patients requiring immediate attention and relays this information to the appropriate personnel.
+ Utilizes Lahey Clinic electronic systems in order to record thorough, and complete phone messages.
+ Electronically facilitates patient prescriptions including new, refills, faxes, and prescription preauthorization's.
+ Uses electronic systems to enter provider orders and retrieve test results.
+ Facilitates collection of outside medical records and x rays for Lahey patients and indexes paperwork for scanning process.
+ Processes forms required for insurance approvals for scheduled procedures, office visits, or tests.
+ Transcribes a variety of documents including correspondence, memos, and department/staff meeting minutes. Proofreads all documents for accuracy and completeness.
+ In surgical departments uses electronic OR scheduling systems to view and print schedules. Monitors and track physician progress electronically.
+ Maintains provider correspondence, reports, and statistics.
+ Makes physician travel arrangements as needed.
+ Maintains physician curriculum vitae, bibliography and Continuing Medical Education (CME).
+ Screens, sorts and distributes mail.
+ Operates office equipment including (but not limited to) a personal computer, Internet, voice mail, email, paging systems, copy machine, transcription equipment and fax.
+ Assists in establishing a new physician's practice, ordering business cards, office supplies etc.
**2) Scheduling:**
+ Works with provider and/or other care provider to provide access to patients and facilitate "work in" appointments as required.
+ Schedules patients for tests and consultations as directed by the provider or other care provider.
+ Communicates information to patients regarding requirements for appointments and test preparation, as needed.
+ Uses clinic-wide scheduling system for updating demographic and insurance information to ensure timely and accurate billing.
+ Processes any physician or other care provider 'bump lists', according to protocol ensuring all patients are provided and notified of the new appointment.
**Requirements:**
**Education - High School Degree or GED**
**Experience: A minimum of 1 year of experience in a high-volume customer service-related position.**
**Skills and Knowledge: Strong customer service skills, strong PC skills, effective written and verbal communication skills, ability to multitask.**
**As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.**
**More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.**
**Equal Opportunity** **Employer/Veterans/Disabled**

**Job Type:** Per Diem
**Time Type:** Part time
**Work Shift:** Day (United States of America)
**FLSA Status:** Non-Exempt
**When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.**
BILH Primary Care is where you can truly make a difference. Performing as a frontline representative of BILH Primary Care you will exercise the highest standards of customer service in all interactions with patients and staff.
This dynamic clerical position represents the first impression of the office and has great influence over the ultimate care of our patients while setting the tone for a positive patient experience. Performing a wide variety of tasks such as phone interactions, registration, scheduling, co-pay collection and billing, and appointment confirmation calls are key responsibilities. This role is critical to the healthcare experience of our patients as you will ensure that patients are able to receive the right care at the right time.
**Job Description:**
**Requirements:**
**Education - High School Degree or GED**
**Experience: A minimum of 1 year of experience in a high-volume customer service-related position.**
**Skills and Knowledge: Strong customer service skills, strong PC skills, effective written and verbal communication skills, ability to multitask.**
**As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.**
**More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.**
**Equal Opportunity** **Employer/Veterans/Disabled**

**Job Type:** Per Diem
**Time Type:** Part time
**Work Shift:** Day (United States of America)
**FLSA Status:** Non-Exempt
**When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.**
BILH Primary Care is where you can truly make a difference. Performing as a frontline representative of BILH Primary Care you will exercise the highest standards of customer service in all interactions with patients and staff.
This dynamic clerical position represents the first impression of the office and has great influence over the ultimate care of our patients while setting the tone for a positive patient experience. Performing a wide variety of tasks such as phone interactions, registration, scheduling, co-pay collection and billing, and appointment confirmation calls are key responsibilities. This role is critical to the healthcare experience of our patients as you will ensure that patients are able to receive the right care at the right time.
**Job Description:**
**Requirements:**
**Education - High School Degree or GED**
**Experience: A minimum of 1 year of experience in a high-volume customer service-related position.**
**Skills and Knowledge: Strong customer service skills, strong PC skills, effective written and verbal communication skills, ability to multitask.**
***Per-diem/ Hours- 5:00-7:00 AM***
**As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.**
**More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.**
**Equal Opportunity** **Employer/Veterans/Disabled**

**Job Type:** Per Diem
**Time Type:** Part time
**Work Shift:** Day (United States of America)
**FLSA Status:** Non-Exempt
**When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.**
BILH Primary Care is where you can truly make a difference. Performing as a frontline representative of BILH Primary Care you will exercise the highest standards of customer service in all interactions with patients and staff.
This dynamic clerical position represents the first impression of the office and has great influence over the ultimate care of our patients while setting the tone for a positive patient experience. Performing a wide variety of tasks such as phone interactions, registration, scheduling, co-pay collection and billing, and appointment confirmation calls are key responsibilities. This role is critical to the healthcare experience of our patients as you will ensure that patients are able to receive the right care at the right time.
**Job Description:**
**Requirements:**
**Education - High School Degree or GED**
**Experience: A minimum of 1 year of experience in a high-volume customer service-related position.**
**Skills and Knowledge: Strong customer service skills, strong PC skills, effective written and verbal communication skills, ability to multitask.**
***Per-diem/ Hours 5:00-7:00 AM***
**As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.**
**More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.**
**Equal Opportunity** **Employer/Veterans/Disabled**

**Job Type:** Regular
**Time Type:** Full time
**Work Shift:** Day (United States of America)
**FLSA Status:** Non-Exempt
**When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.**
The Medical Secretary provides administrative and clerical support to ensure efficient operation of the primary care office. This position is responsible for patient reception, appointment scheduling, records management, and coordination of communication between patients, providers, and other healthcare entities. The Medical Secretary plays a key role in maintaining the organization, accuracy, and confidentiality of patient information while supporting the overall workflow of the clinical team.
**Job Description:**
**Principal Duties and Responsibilities**
1. Greet patients in person and over the phone in a courteous and professional manner
2. Schedule, confirm, and manage patient appointments using electronic health records (EHR) systems
3. Register new patients and update existing patient information
4. Handle incoming calls, messages, and faxes, ensuring timely communication between patients and providers
5. Process insurance information and verify eligibility
6. Collect co-pays and process payments
7. Maintain organized and confidential patient records
8. Prepare and manage correspondence, reports, and medical documents
9. Coordinate referrals to specialists and follow up on authorizations
10. Support medical staff with administrative tasks as needed
11. Maintain a clean and welcoming front desk and waiting area
**Organizational Responsibilities**
1. Follows hospital and department policies with special attention to safety, dress, attendance and punctuality, and display of ID badge. Subscribes to hospital's mission statement, code of ethics, and standards of conduct.
2. Handles all work-related information in a confidential manner, as outlined in Confidentiality Policy. Recognizes and respects each patient's right to privacy, and understands that this is protected by statute. Understands that looking up patient information not needed for job duties is prohibited and may be grounds for immediate dismissal.
3. Demonstrates initiative and creativity to continuously improve services, departmental and interdepartmental processes, and any other activities that affect quality.
4. Plans, organizes, and renders care for (neonate, pediatric, adolescent, adult, geriatric) patients within an assigned area.
5. Performs work responsibilities while staying in compliance with all applicable laws, rules, and regulations. Understands and agrees to uphold the Hospital Compliance Plan.
6. Adheres to Bloodborne Pathogen Exposure Control plan including consistent use of safety devices as designed to prevent sharp injuries.
**Patient Safety**
1. When taking a telephone order, writes the order on the Doctor's Orders, reads the order back to the MD and document as a TORB.
2. When taking a verbal order, repeats the order back to the MD prior to implementing the order and documents as a VORB.
3. Uses only accepted abbreviations when documenting in the medical record.
4. Uses two unique patient identifiers prior to treatment or patient transport.
5. Adheres to Safe Injection Practices i.e. never reuses needles, cannulae and syringes.
6. Complies with Isolation Precautions including standard precautions; i.e, dons and removes appropriate personal protective equipment (PPE) as required by specific patient precautions.
7. Consistently complies with the hospital's Hand Hygiene Policy, i.e. cleans hands before every patient contact (even if gloves are worn), before donning sterile gloves for aseptic task, after handling body fluids, after every patient contact, and after contact with patient's environment.
8. Participates in EHS's TB program.
9. Participates in hospital's annual seasonal vaccine program (vaccination or declination completed).
**KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED**
1. High school graduate. Minimum of one year's experience as a medical assistant in a medical practice environment desirable. Certification as a medical assistant desirable.
2. Graduate of accredited secretarial training school preferred. Knowledge of medical terminology, word processing equipment, and personal computers
3. Two years of experience in a busy medical practice setting. Ability to perform multiple tasks simultaneously. Knowledge of pre-admission and pre-testing requirements helpful.
4. Working knowledge of insurance regulations and form completion. Ability to be trained in CPT and ICD9 coding. Knowledge of billing system helpful.
5. Must be certified in CPR.
6. Excellent communication and interpersonal skills. Ability to work independently and follow directions.
7. Effective telephone manner and ability to communicate with patients, physicians, and other professional staff.
8. Computer skills are necessary.
**WORKING CONDITIONS**
1. Job requires physical stamina; many hours/days on the feet
2. Ability to walk and stand for up to 90% of work time, to push, pull and to lift 10 lbs.
3. All staff are expected to cross train and help each other when needed.
4. Job requires some weekends and evenings.
5. Busy medical practice environment.
Mount Auburn Hospital employees must be able to readily adjust to change and handle a rapid-paced environment and the stresses associated with that, while continuing to provide high-quality, efficient service.
**As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.**
**More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.**
**Equal Opportunity** **Employer/Veterans/Disabled**

**Job Type:** Regular
**Time Type:** Full time
**Work Shift:** Day (United States of America)
**FLSA Status:** Non-Exempt
**When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.**
BILH Primary Care is where you can truly make a difference. Performing as a frontline representative of BILH Primary Care you will exercise the highest standards of customer service in all interactions with patients and staff.
This dynamic clerical position represents the first impression of the office and has great influence over the ultimate care of our patients while setting the tone for a positive patient experience. Performing a wide variety of tasks such as phone interactions, registration, scheduling, co-pay collection and billing, and appointment confirmation calls are key responsibilities. This role is critical to the healthcare experience of our patients as you will ensure that patients are able to receive the right care at the right time.
**Job Description:**
**Requirements:**
**Education - High School Degree or GED**
**Experience: A minimum of 1 year of experience in a high-volume customer service-related position.**
**Skills and Knowledge: Strong customer service skills, strong PC skills, effective written and verbal communication skills, ability to multitask.**
**As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.**
**More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.**
**Equal Opportunity** **Employer/Veterans/Disabled**