What Jobs are available for Medical Services in Houston?

Medical Assistance Coordinator

Zurich Cover More is seeking a Medical Assistance Coordinator to join our Group in North America.
Travel Guard is one of the world's leading providers of Travel Insurance globally. Our value-based approach to doing business, combined with unrivaled customer service has helped us to attract and maintain highly skilled teams of employees who enjoy providing top notch customer care focused on solutions to our clients around the world. Our employees are empowered to make decisions and suggestions in the best interest of our customers. If you are seeking opportunities to further your skillsets, be empowered to make decisions, work with diverse teams of all backgrounds, and be rewarded for your individual performance look no further!
Our Medical Assistance Coordinators provide support and assistance to clients around the world as they encounter medical emergencies. In this role you will be trained to assist with coordination of medical treatment through doctor/facility referrals, prescription replacements, coordination of medical travel and repatriation, as well as an array of other medically related services. In order to ensure appropriate options are available to our clients you will work closely with a team of Medical Professionals around the world, this team will provide instruction and recommendations that you will be trained to execute. Imagine yourself traveling in a new location, unfamiliar with medical systems, languages, where to seek treatment and not knowing if the care you are being provided is appropriate- our Medical Assistance Coordinators alleviate these concerns, focus on solutions, and support our clients through these unexpected experiences. If you are looking for a fast paced environment doing rewarding work, this team is for you!
Responsibilities Include:
Create a positive experience over the phone for all clientele requesting our services and assistance.
Multitask work streams to effectively move work forward in all areas (call handling, email, etc.)
Ability to navigate multiple systems while effectively handling calls.
Creative and critical thinking to provide out-of-the-box solutions where necessary.
Provide keen attention to detail to appropriately document and capture content of phone calls in our case management/policy systems.
Work closely with leadership to fine tune skillsets and apply feedback to meet role expectations.
Ability to work well with others and independently
Basic Qualifications:
High school diploma or equivalent
Opportunities available on several shifts, each with a bi-weekly weekend requirement
Ability to work in the office 2-3 shifts per week
Preferred Qualifications:
A record of providing outstanding customer service (1+ year preferred)
Excellent verbal and written communication skills
Attention to detail and accuracy in gathering and entering information into a system
Familiarity with medical terminology and foreign language abilities are highly valued
International travel experience and general geography knowledge
Ability to effectively manage and prioritize tasks
Ability to respond to high end clientele with professionalism and clarity
You are joining us at a pivotal time in our business. With the recent acquisition of AIG's global personal travel insurance business, Travel Guard, we have become a leading travel insurance and assistance provider globally, serving over 20 million customers annually and maintaining long-term relationships with more than 200 distribution partners.
We're for travelers and for traveling, but we want to offer much more beyond travel insurance and assistance - we want to 'cover more'.
Zurich Cover More recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers' expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet

Medical Assistance Team Leader

**Let's Grow together!**
Travel Guard is a leading travel insurance provider, serving millions of leisure and business travelers worldwide. Established in 1982 we offer a comprehensive portfolio of travel insurance solutions and global assistance services. Travel Guard operates service centers across Asia, Europe, and the Americas, ensuring 24/7 support to help travelers navigate unexpected circumstances that may disrupt their plans.
As part of the Zurich Cover-More Group, we now have access to an extensive global network and resources, further strengthening our ability to deliver reliable, innovative, and tailored insurance and assistance for our customers.
Travel Guard is seeking a detail-oriented and driven Medical Assistance Team Leader to join our team in Stevens Point, WI or Houston, TX. In this key role, you'll assist Operations Management with quality control and day to day operations of Medical Assistance team. Providing oversight and support for Medical Assistance Coordinators, working through emergent and non-emergent assistance cases.
If you thrive in a fast-paced environment, excel at multitasking, and bring a high level of integrity to everything you do, we'd love to hear from you!
**What's the job?**
+ You'll monitor daily workload to meet service level agreements.
+ You'll monitor and manages Medical Assistance cases for forward progress; prioritizing and redistributing workload of Assistance Coordinators to ensure emergent cases are handled with a sense of urgency.
+ You'll make decisions within authority limits up to $50,000 to ensure emergent cases are not delayed.
+ You'll conduct quality case audits /customer service monitors of team members and assists management with employee evaluations and employee corrective action.
+ You'll conducts regular one on one meetings with Assistance Coordinators. Focusing on individual support, performance, feedback.
+ You'll resolve problems/escalated issues, expedites rush items, and assists Assistance Coordinators with sensitive, high-profile, or challenging clients and cases.
+ You'll provide training, guidance, and coaching to Assistance Coordinators on new products, accounts, processes, systems, and customer service.
+ You'll assist with creating performance reports for management including productivity, quality, error-ratio and attendance; identifies trends and makes recommendations to increase department productivity and employee morale.
+ You may perform work of an Assistance Coordinator when necessary to maintain knowledge related to department processes, procedures, and systems.
+ You'll adhere to HIPAA and PII protocols maintaining confidentiality of information gathered during the lifecycle of a case or relating to Medical Assistance Coordinator performance
**What we are looking for?**
+ You'll have a High School Diploma or equivalent work experience.
+ Experience Leading a team is a plus.
+ You'll have advanced customer service skills with high attention to detail.
+ You'll have proficient communication (oral/written) skills.
+ You'll have basic leadership, training, and coaching skills.
+ You'll have proficient problem-solving skills.
**Why choose us?**
We value optimism, caring, togetherness, reliability, and determination.
We have more than 2600 employees worldwide: we are a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global purpose to look after travelers, at every step of their journey.
**Job flexibility** . We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid approach ensures our employees maintain work-life balance with the flexibility of 3 days in the office and 2 days working from home.
**Career growth** . This is an extremely exciting time for us at Zurich Cover-More, as we are rapidly growing our business around the world. We are dedicated to helping our employees reach their full potential through a comprehensive onboarding program, ongoing professional development opportunities and a supportive work environment that encourages growth.
**Take the time you need, for you and your community** . We encourage you to take the time you need when you need it. We offer regular annual and personal leave benefits (everyone starts with 19 days) along with volunteering leave and a comprehensive paid parental leave scheme.
**Investing in your health and your future.** We offer a competitive high deductible health plan, EAP programs and access to health and well-being activities along with 401(k) program with employer matching to help you plan for your future.
**Diversity and inclusion** . We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are.
**Apply today and let's go great places together** !
EOE Disability / Veterans

At Houston Methodist, the Director Medical Staff Services position is responsible for providing leadership and support to the organized Medical Staff and serving as a liaison to the Medical Staff to promote and enhance communication and positive working relationships. The position is also responsible for establishing and maintaining continuity in the planning, development and implementation of standards, policies and procedures and operationalizing policies applicable to the Medical Staff Services department's function including: credentialing, Bylaws, rules & regulations, fair hearing plan and allied health professional manual, medico-legal issues, quality and administrative functions. The Director will be responsible for activities related to credentialing and privileges and will be responsible for all medical staff meetings ensuring effective and efficient use of time spent addressing medical staff issues and needs. Responsibility exists for assuring compliance and continual accreditation readiness, licensure with the Texas Department of Health and other licensing and regulatory standards relative to the Medical Staff organization. This position may also assume responsibility for other functions as directed by senior leadership.

The Director position responsibilities include overseeing the activities of the department staff, ensuring quality, productivity, functional excellence and efficiency to accomplish strategic and operational objectives. In addition, this position is accountable for employee engagement, adequate staffing levels, budget development and compliance, staffing decisions such as hiring and terminating employment, coaching and counseling employees on work related performance, and developing and implementing policies and procedures to ensure a safe and effective work environment. This position also ensures training, monitoring and operations initiatives are implemented which secure compliance with ethical and legal business practices and accreditation/regulatory/government regulations.

PEOPLE ESSENTIAL FUNCTIONS

• Directs, develops and implements strategic and operational/high level projects and processes either through independent/highly autonomous work or through the facilitation of work teams to enable the effective and efficient completion of objectives.

• Oversees management of and ensures development for staff to meet overall objectives in terms of quality, service and cost effectiveness. Provides timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem. Directs management responsibilities of selection, scheduling, supervision, retention, and evaluation of employees.

• Meets or exceeds threshold goal for department turnover and/or system metrics on employee engagement indicators: action readiness score, tier level.

• Provides leadership and communication to maintain a competent and engaged employee group by conducting regular department meetings to review policies and procedures and operational matters, rounding on all employees, completing performance appraisals, conducting new hire feedback sessions, coaching/corrective counseling, and providing recognition/commendations to achieve desired outcomes.

• Identifies opportunities and takes action to build strategic relationships between one's area and other areas, teams, departments, and units to achieve business goals. Drives the promotion of teamwork within and between departments; participates and/or leads and facilitates department process improvements as needed.

• Assists the Senior Leadership Team and Board of Trustees in developing and maintaining physician relations and services between the medical staff and the hospital to promote quality health care delivery and in response to community need.

• Develops, in conjunction with other system hospital leaders, a comprehensive orientation for new physicians and allied health professionals.

SERVICE ESSENTIAL FUNCTIONS

• Oversees department operations, designated projects, schedules and activities as needed to ensure that goals or objectives are accomplished within the prescribed time frame. Sets priorities and functional standards, giving direction to staff as necessary to ensure the best possible delivery of service and high customer/patient satisfaction.

• Drives department service standards and activities to impact department and/or system score for patient/customer-based satisfaction, through role modeling and fostering accountability. Serves and actively participates on various entity committees as a voice for the department.

• Manages and coordinates medical staff and ad hoc committee meetings/minutes, to include tracking of attendance and maintenance of records in accordance with state and federal laws and all regulatory agency standards.

• Performs Medical Staff support functions that may include Emergency Room Call Schedule and Emergency Room Call Pay, Committee Pay, Stark Law compliance, etc.

• Manages existing physician services agreements and contracts and works as appropriate with legal and physicians to develop additional agreements necessary to support quality patient care and the hospital mission. Provides oversight and management of contracts and agreements relating to physician compensation, which includes but is not limited to the solicitation and receipt of time allocation reports.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Ensures a safe and effective working environment; monitors and/or revises the department safety plan and/or any specific accreditation/regulatory required safety guidelines. Responsible for staff maintenance of credentials and competencies, per accrediting/ licensing agency and/or department guidelines as applicable.

• Employs a proactive approach in the optimization of safe outcomes and information systems by monitoring and improving the department workflow and enhancing operations, using peer-to-peer accountability and identifying solutions via collaboration. Implements process improvements utilizing tools such as lean principles. Role models situational awareness, using teachable moments to improve safety.

• Responsible for employee compliance to policies and procedures and performs associated actions upon non-compliance (i.e., licensure/certification compliance, focal point review requirements, disaster plan, in-services, influenza immunization, wage and hour, standard hours, timely termination submission, timely timecard approval, etc.).

• Provides timely and concise follow-up on physician issues that become apparent. Coordinates timely communication and follow-through with appropriate hospital personnel and assists in the resolution of issues as appropriate. Coordinates resolution of physician issues in areas of peer review and physician behavior.

• Develops policies, procedures and systems to effectively operationalize the Medical Staff Bylaws, Rules and Regulations, Fair Hearing Plan, and Allied Health Professional Manual.

• Responsible for the organization, administration and follow up required to maintain continual accreditation and licensure readiness with regard to government/accreditation agency standards and regulations, licensure with the Texas Department of State Health Services, and other licensing and regulatory agencies.

FINANCE ESSENTIAL FUNCTIONS

• Develops and manages department operational and capital budgets, approvals, and ongoing maintenance of the department(s), ensuring operation in a cost-effective manner. Proactively identifies and plans for capital needs related to current equipment and future department projects. Ensures staffing plans and schedules meet department needs that reflect understanding of the importance of cost-effectiveness.

• Creates department strategies to achieve financial target and staffing needs, through optimizing productivity, supply/resource efficiency, minimizing incidental overtime and overtime percentage, and other areas according to department specifications.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Identifies and implements innovative solutions for practice or workflow changes to improve department, entity or system operations by leading unit projects and/or other department/ system-directed activities. Proactively leads task forces and committees. May represent HM at assigned community or professional organization meetings.

• Drives change initiatives, maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusts effectively to work within new work structures, processes, requirements or cultures. Partners effectively with stakeholders as appropriate.

• Ensures own career discussions occur with appropriate management. Completes and updates the individual development plan (IDP) on an on-going basis. Conducts conversations with staff on their development and IDP.

This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

EDUCATION

• Bachelor's degree in healthcare administration, business administration, or other relevant field

• Master's degree preferred

WORK EXPERIENCE

• Five years of experience in medical staff services in a similar hospital environment

• Three years of supervisory/management experience required

LICENSES AND CERTIFICATIONS - REQUIRED

• N/A

LICENSES AND CERTIFICATIONS - PREFERRED

• CPCS - Certified Provider Credentialing Specialist (NAMSS) AND
• CPMSM - Certified Professional Medical Services Management (NAMSS) OR
• CPHQ - Certified Professional in Healthcare Quality (NAHQ)

KNOWLEDGE, SKILLS, AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations

• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially about activities impacting patient or employee safety or security

• Demonstrates the ability to interact with others in a way that gives them confidence in one's intentions and those of the organization

• Ability to use appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying one's own behavior to accommodate tasks, situations and individuals involved

• Demonstrates leadership qualities and critical thinking through self-direction initiative and effective interpersonal skills and oral/written communication skills

• Ability to identify and understand issues, problems and opportunities, comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints and probable consequences

• Extensive knowledge of regulatory and accreditation agency requirements that impact department; stays abreast of industry changes

• Demonstrates highly effective communication skills-strong written communications and platform presentation abilities

• Ability to work effectively in a fast-paced environment

• Demonstrates flexibility and adaptability in the workplace

• Capable of leading teams/facilitating groups, building consensus and garnering highest confidence in professionalism and work product by senior leadership

• Ability to work under pressure and balance many competing priorities; highly responsive and solution/action oriented

• Proficiency in spreadsheet, word processing, and presentation software

• Maintains a positive and supportive attitude and demeanor

• Professional handling of exposure to confidential/sensitive information

• Thorough knowledge of Medical Staff Services functions and procedures

• A working knowledge of medical terminology; the functions of other hospital departments; and management principles and practices

• Strong ability to evaluate and develop effective process improvements to enhance efficiency of operations

• Strong facilitation and presentation skills

• Solid knowledge of State and Federal law relating to medical staff operations, the Health Insurance Portability and Accountability Act of 1996, regulatory/accreditation agency standards and elements of performance, Medical Staff Bylaws and Rules and Regulations, and Continuing Medical Education

• Must demonstrate a high level of leadership skills to effectively interface between the hospital, medical staff, administration and Board

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform No
• Scrubs No
• Business professional Yes
• Other (department approved) No

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.

• On Call* Yes

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area Yes
• May require travel outside Houston Metropolitan area Yes

Company Profile:

Houston Methodist Willowbrook Hospital is a Magnet-recognized, not-for-profit, faith-based hospital that serves the growing Northwest Houston community. With 358 licensed beds, Houston Methodist Willowbrook is committed to providing quality, cost-effective health care in a compassionate environment for a full range of services, including emergency care, cardiology, orthopedics and sports medicine, comprehensive women’s services, neurology and neurosurgery, oncology, and primary and general medicine.

Houston Methodist is an Equal Opportunity Employer.

At Houston Methodist, the Director Medical Staff Services position is responsible for providing leadership and support to the organized Medical Staff and serving as a liaison to the Medical Staff to promote and enhance communication and positive working relationships. The position is also responsible for establishing and maintaining continuity in the planning, development and implementation of standards, policies and procedures and operationalizing policies applicable to the Medical Staff Services department's function including: credentialing, Bylaws, rules & regulations, fair hearing plan and allied health professional manual, medico-legal issues, quality and administrative functions. The Director will be responsible for activities related to credentialing and privileges and will be responsible for all medical staff meetings ensuring effective and efficient use of time spent addressing medical staff issues and needs. Responsibility exists for assuring compliance and continual accreditation readiness, licensure with the Texas Department of Health and other licensing and regulatory standards relative to the Medical Staff organization. This position may also assume responsibility for other functions as directed by senior leadership.
The Director position responsibilities include overseeing the activities of the department staff, ensuring quality, productivity, functional excellence and efficiency to accomplish strategic and operational objectives. In addition, this position is accountable for employee engagement, adequate staffing levels, budget development and compliance, staffing decisions such as hiring and terminating employment, coaching and counseling employees on work related performance, and developing and implementing policies and procedures to ensure a safe and effective work environment. This position also ensures training, monitoring and operations initiatives are implemented which secure compliance with ethical and legal business practices and accreditation/regulatory/government regulations.
**PEOPLE ESSENTIAL FUNCTIONS**
+ Directs, develops and implements strategic and operational/high level projects and processes either through independent/highly autonomous work or through the facilitation of work teams to enable the effective and efficient completion of objectives.
+ Oversees management of and ensures development for staff to meet overall objectives in terms of quality, service and cost effectiveness. Provides timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem. Directs management responsibilities of selection, scheduling, supervision, retention, and evaluation of employees.
+ Meets or exceeds threshold goal for department turnover and/or system metrics on employee engagement indicators: action readiness score, tier level.
+ Provides leadership and communication to maintain a competent and engaged employee group by conducting regular department meetings to review policies and procedures and operational matters, rounding on all employees, completing performance appraisals, conducting new hire feedback sessions, coaching/corrective counseling, and providing recognition/commendations to achieve desired outcomes.
+ Identifies opportunities and takes action to build strategic relationships between one's area and other areas, teams, departments, and units to achieve business goals. Drives the promotion of teamwork within and between departments; participates and/or leads and facilitates department process improvements as needed.
+ Assists the Senior Leadership Team and Board of Trustees in developing and maintaining physician relations and services between the medical staff and the hospital to promote quality health care delivery and in response to community need.
+ Develops, in conjunction with other system hospital leaders, a comprehensive orientation for new physicians and allied health professionals.
**SERVICE ESSENTIAL FUNCTIONS**
+ Oversees department operations, designated projects, schedules and activities as needed to ensure that goals or objectives are accomplished within the prescribed time frame. Sets priorities and functional standards, giving direction to staff as necessary to ensure the best possible delivery of service and high customer/patient satisfaction.
+ Drives department service standards and activities to impact department and/or system score for patient/customer-based satisfaction, through role modeling and fostering accountability. Serves and actively participates on various entity committees as a voice for the department.
+ Manages and coordinates medical staff and ad hoc committee meetings/minutes, to include tracking of attendance and maintenance of records in accordance with state and federal laws and all regulatory agency standards.
+ Performs Medical Staff support functions that may include Emergency Room Call Schedule and Emergency Room Call Pay, Committee Pay, Stark Law compliance, etc.
+ Manages existing physician services agreements and contracts and works as appropriate with legal and physicians to develop additional agreements necessary to support quality patient care and the hospital mission. Provides oversight and management of contracts and agreements relating to physician compensation, which includes but is not limited to the solicitation and receipt of time allocation reports.
**QUALITY/SAFETY ESSENTIAL FUNCTIONS**
+ Ensures a safe and effective working environment; monitors and/or revises the department safety plan and/or any specific accreditation/regulatory required safety guidelines. Responsible for staff maintenance of credentials and competencies, per accrediting/ licensing agency and/or department guidelines as applicable.
+ Employs a proactive approach in the optimization of safe outcomes and information systems by monitoring and improving the department workflow and enhancing operations, using peer-to-peer accountability and identifying solutions via collaboration. Implements process improvements utilizing tools such as lean principles. Role models situational awareness, using teachable moments to improve safety.
+ Responsible for employee compliance to policies and procedures and performs associated actions upon non-compliance (i.e., licensure/certification compliance, focal point review requirements, disaster plan, in-services, influenza immunization, wage and hour, standard hours, timely termination submission, timely timecard approval, etc.).
+ Provides timely and concise follow-up on physician issues that become apparent. Coordinates timely communication and follow-through with appropriate hospital personnel and assists in the resolution of issues as appropriate. Coordinates resolution of physician issues in areas of peer review and physician behavior.
+ Develops policies, procedures and systems to effectively operationalize the Medical Staff Bylaws, Rules and Regulations, Fair Hearing Plan, and Allied Health Professional Manual.
+ Responsible for the organization, administration and follow up required to maintain continual accreditation and licensure readiness with regard to government/accreditation agency standards and regulations, licensure with the Texas Department of State Health Services, and other licensing and regulatory agencies.
**FINANCE ESSENTIAL FUNCTIONS**
+ Develops and manages department operational and capital budgets, approvals, and ongoing maintenance of the department(s), ensuring operation in a cost-effective manner. Proactively identifies and plans for capital needs related to current equipment and future department projects. Ensures staffing plans and schedules meet department needs that reflect understanding of the importance of cost-effectiveness.
+ Creates department strategies to achieve financial target and staffing needs, through optimizing productivity, supply/resource efficiency, minimizing incidental overtime and overtime percentage, and other areas according to department specifications.
**GROWTH/INNOVATION ESSENTIAL FUNCTIONS**
+ Identifies and implements innovative solutions for practice or workflow changes to improve department, entity or system operations by leading unit projects and/or other department/ system-directed activities. Proactively leads task forces and committees. May represent HM at assigned community or professional organization meetings.
+ Drives change initiatives, maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusts effectively to work within new work structures, processes, requirements or cultures. Partners effectively with stakeholders as appropriate.
+ Ensures own career discussions occur with appropriate management. Completes and updates the individual development plan (IDP) on an on-going basis. Conducts conversations with staff on their development and IDP.
This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.
**EDUCATION**
+ Bachelor's degree in healthcare administration, business administration, or other relevant field
+ Master's degree preferred
**WORK EXPERIENCE**
+ Five years of experience in medical staff services in a similar hospital environment
+ Three years of supervisory/management experience required
**LICENSES AND CERTIFICATIONS - REQUIRED**
+ N/A
**LICENSES AND CERTIFICATIONS - PREFERRED**
+ CPCS - Certified Provider Credentialing Specialist (NAMSS) **AND**
+ CPMSM - Certified Professional Medical Services Management (NAMSS) **OR**
+ CPHQ - Certified Professional in Healthcare Quality (NAHQ)
**KNOWLEDGE, SKILLS, AND ABILITIES**
+ Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
+ Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially about activities impacting patient or employee safety or security
+ Demonstrates the ability to interact with others in a way that gives them confidence in one's intentions and those of the organization
+ Ability to use appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying one's own behavior to accommodate tasks, situations and individuals involved
+ Demonstrates leadership qualities and critical thinking through self-direction initiative and effective interpersonal skills and oral/written communication skills
+ Ability to identify and understand issues, problems and opportunities, comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints and probable consequences
+ Extensive knowledge of regulatory and accreditation agency requirements that impact department; stays abreast of industry changes
+ Demonstrates highly effective communication skills-strong written communications and platform presentation abilities
+ Ability to work effectively in a fast-paced environment
+ Demonstrates flexibility and adaptability in the workplace
+ Capable of leading teams/facilitating groups, building consensus and garnering highest confidence in professionalism and work product by senior leadership
+ Ability to work under pressure and balance many competing priorities; highly responsive and solution/action oriented
+ Proficiency in spreadsheet, word processing, and presentation software
+ Maintains a positive and supportive attitude and demeanor
+ Professional handling of exposure to confidential/sensitive information
+ Thorough knowledge of Medical Staff Services functions and procedures
+ A working knowledge of medical terminology; the functions of other hospital departments; and management principles and practices
+ Strong ability to evaluate and develop effective process improvements to enhance efficiency of operations
+ Strong facilitation and presentation skills
+ Solid knowledge of State and Federal law relating to medical staff operations, the Health Insurance Portability and Accountability Act of 1996, regulatory/accreditation agency standards and elements of performance, Medical Staff Bylaws and Rules and Regulations, and Continuing Medical Education
+ Must demonstrate a high level of leadership skills to effectively interface between the hospital, medical staff, administration and Board
**SUPPLEMENTAL REQUIREMENTS**
**WORK ATTIRE**
+ Uniform No
+ Scrubs No
+ Business professional Yes
+ Other (department approved) No
**ON-CALL***
_*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below._
+ On Call* Yes
**TRAVEL***
_**Travel specifications may vary by department**_
+ May require travel within the Houston Metropolitan area Yes
+ May require travel outside Houston Metropolitan area Yes
**Company Profile:**
Houston Methodist Willowbrook Hospital is a Magnet-recognized, not-for-profit, faith-based hospital that serves the growing Northwest Houston community. With 358 licensed beds, Houston Methodist Willowbrook is committed to providing quality, cost-effective health care in a compassionate environment for a full range of services, including emergency care, cardiology, orthopedics and sports medicine, comprehensive women's services, neurology and neurosurgery, oncology, and primary and general medicine.
Houston Methodist is an Equal Opportunity Employer.

**Job Summary and Responsibilities**
At Post Health Home Care, we strive to embody our mission of delivering hope and healing to those we serve. The Director, Clinical Services is responsible for the planning, direction, coordination, supervision, evaluation and provision of all clinical services provided by the assigned facility location.
+ Mission & Values Adherence: Champion CHI Health at Home and CommonSpirit Health's mission, values, strategic goals, and high standards of customer service.
+ Ethical Conduct & Compliance: Uphold the Corporate Compliance Program.
+ Operational Support: Provide prompt and professional assistance to office and clinical staff.
+ Quality Care Oversight: Direct the accurate, complete, and timely provision of quality patient care and services, ensuring individualized patient plans of care are appropriate and in compliance with all regulatory, operational, and financial requirements.
+ Clinical Record Compliance: Assure the accuracy, completeness, and timeliness of all clinical records, meeting regulatory, operational, and financial requirements.
+ EMR Workflow Completion: Guarantee that all HCHB clinical workflow for both the Director of Clinical Services (DCS) and Manager of Clinical Services (MCS) is completed and current by the end of each business day.
+ Outcome Monitoring & Improvement: Monitor clinical outcome results (utilizing SHP and company data), develop, and implement plans for continuous improvement.
+ Clinical Performance Management: Monitor and evaluate clinical performance measures, including productivity standards, documentation completion standards, and patient care management, developing and implementing action plans based on results.
+ Clinical Documentation Expertise: Ensure the ongoing development of clinical employee knowledge, understanding, and appropriate completion of OASIS, initial and ongoing physician orders, and all other clinical documentation tools.
+ Information Dissemination: Ensure accurate, complete, and timely communication of regulatory, operational, and financial information to clinical and applicable office associates.
+ Performance Excellence: Establish and manage an "expectation of excellence," maximizing direct reports' contributions through goal alignment, frequent coaching, mentoring, and accurate performance feedback.
+ Staffing & Productivity: Ensure appropriate staffing levels are maintained, promote staff competency, and monitor nursing, intake, and dietitian productivity.
+ Associate Development: Provide education and training in support of career goals and organizational objectives, promoting positive associate morale through team spirit, belonging, and recognition.
+ Branch Involvement: Actively participate in branch activities such as strategic planning, Professional Advisory Group meetings, budget development, financial performance analysis, and provide sales support when necessary.
+ Administrator of Record: May serve as the Administrator of Record with the State Regulatory agency.
Your benefits include:
+ Generous annual bonus opportunity based on company performance
+ Excellent holiday and paid time off plans
+ Medical, dental, and vision plans
+ Tuition reimbursement for degree-seeking students
+ Employer contribution to your 401(k)
**Job Requirements**
+ Current RN license (BSN preferred), Physical Therapist license, or Occupational Therapist license in good standing.
+ CPR or BLS certification (current).
+ Three years of management experience required.
+ Two years of home care or hospice experience required; one year in hospital nursing preferred.
At CommonSpirit Health at Home, we are proud to be an Equal Opportunity Employer, promoting diversity, equity, and inclusion in every aspect of our organization. We value the unique contributions of all individuals, including minorities, protected veterans, and individuals with disabilities.
**Where You'll Work**
Post-Health Home Care is part of an expansive health care network that is committed to providing better patient care, with better outcomes, where it is best received, at home. As a faith-based organization, we are committed to finding new ways to improve the health of our patients and their families and the health of the communities we serve. Rooted in humankindness, our ministry is at the heart of everything we do and can be seen in every patient we touch.
**Pay Range**
$46.29 - $67.12 /hour
We are an equal opportunity/affirmative action employer.

Opportunity to join one of the world's most respected centers devoted exclusively to cancer patient care, research, education and prevention.
The MD Anderson Clinical Trials Lab Services (CTLS) team specializes in research biospecimen collection of blood, urine, buccal, and hair.
*The position is 3:00pm-11:30pm*
*SUMMARY*
The primary purpose of the Research Medical Laboratory Scientist position is to independently perform procedures using clinical and translational research methodologies (PK, PD, PG, PBMC, etc.) and assist in the development of new laboratory services for the CTLS Laboratory.
*KEY FUNCTIONS*
Analytical Procedures and Processes (40%)
Demonstrates competency in the performance of all laboratory procedures and processes specific to each clinical trial in compliance with safety guidelines policies and requirements while adhering to regulatory mandates.
Remains knowledgeable of all policies, procedures and protocols which are essential to the timeliness of results reported while assuring that productivity is adequate to meet the demands of the workload.
Processes collected specimens as needed and instructs CITs in techniques for simple and complex processing while adhering to laboratory safety guidelines.
Performs PDs, PBMCs, PGs, cell enumeration and other complex lab processing in lieu of the CIT staff for enhanced process control and quality.
Inspects collected and processed samples for labeling accuracy and visual sample quality.
Adjusts, prioritizes, and organizes work to achieve maximum productivity to meet the workload demands of the section.
Quality Control and Assurance (30%)
Ensures and verifies quality control data is appropriate for the complexity and requirements of the research and clinical assays.
Performs regular inventory (daily, monthly and as needed) to assure supplies and reagents are available to meet laboratory needs.
Assists in the development of laboratory and tests, to enhance laboratory functions.
Validates and evaluates new methodologies and tests with the help of Laboratory Supervisor and Assistant Director.
Maintains an electronic inventory system of research sample data utilizing the departmental database software, beginning with entry of samples on day of collection.
Relates quality control data to unknowns analyzed, assuring appropriate action based on results.
Research Communication/Customer Service (30%)
Receives and responds to queries from laboratories, monitors and MDACC research teams.
Completes, verifies, and reports results in timely manner.
Maintains competency in computer functions. Includes entering of data in appropriate excel spreadsheets/logs for pharmacology studies.
Interacts with the multidisciplinary team involved in sample collection, processing, storage and/or shipping, documentation of all, as well as, procedure development, evaluations, quality assurance, process improvement, and continuing education for the accurate and timely performance of pharmacokinetic sampling in the conduct of clinical trials.
Manages all customer services interactions with diplomacy, actively facilitating resolutions to problems and addressing the needs of all clients both internal and external.
* MD Anderson offers our employees: *
Paid employee medical benefits (zero premium) starting on first day for employees who work 30 or more hours per week.
Group Dental, Vision, Life, AD&D and Disability coverage.
Paid time off (PTO) and Extended Illness Bank (EIB) paid leave accruals.
Paid institutional holidays, wellness leave, childcare leave, and other paid leave programs.
Tuition Assistance Program after six months of service.
Teachers Retirement System defined-benefit pension plan and two voluntary retirement plans.
Employer paid life, AD&D and an illness-related reduced salary pay program.
Extensive wellness, recognition, fitness, employee health programs and employee resource groups.
Opportunities for professional growth through Career Development Center and Mentoring programs.
*EDUCATION*
* Required: Bachelor's Degree, or Bachelor's Degree Molecular Genetic Technology, or Clinical Laboratory Science program.
* Preferred: Bachelor's degree in Medical Technology or Clinical Laboratory Science.
*WORK EXPERIENCE*
* Required: 1 year Clinical laboratory experience.
* Preferred: One year of clinical research laboratory experience or as a Medical Technologist.
*LICENSES AND CERTIFICATIONS*
* Required: None
* Preferred: One of the following
* Registered/Certified Medical Technologist/Medical Laboratory Scientist by the American Society for Clinical Pathology Board of Registry (ASCP).
* Certified in a specialized field relevant to the laboratory assigned.
The University of Texas MD Anderson Cancer Center offers excellent tuition benefits, educational opportunities, and individual and team recognition.
This position may be responsible for maintaining the security and integrity of critical infrastructure, as defined in Section 113.001(2) of the Texas Business and Commerce Code and therefore may require routine reviews and screening. The ability to satisfy and maintain all requirements necessary to ensure the continued security and integrity of such infrastructure is a condition of hire and continued employment.
It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state, or local laws unless such distinction is required by law. Information
* Requisition ID:
* Employment Status: Full-Time
* Employee Status: Regular
* Work Week: Days, Evening/Night
* Minimum Salary: US Dollar (USD) 67,000
* Midpoint Salary: US Dollar (USD) 83,500
* Maximum Salary : US Dollar (USD) 100,000
* FLSA: non-exempt and eligible for overtime pay
* Fund Type: Soft
* Work Location: Onsite
* Pivotal Position: No
* Referral Bonus Available?: No
* Relocation Assistance Available?: No
#LI-Onsite

A Front Office Supervisor is responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
**What will I be doing?**
As a Front Office Supervisor, you would be responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
+ Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability
+ Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner
+ Support and assist team members in handling guest inquiries and requests and in resolving guest complaints
+ Schedule, assign daily work, lead pre-shift meetings, inform and train team members
+ Monitor, observe and assist in evaluating team member performance
+ Monitor lobby traffic and adjust staffing accordingly
**What are we looking for?**
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
+ Hospitality - We're passionate about delivering exceptional guest experiences.
+ Integrity - We do the right thing, all the time.
+ Leadership - We're leaders in our industry and in our communities.
+ Teamwork - We're team players in everything we do.
+ Ownership - We're the owners of our actions and decisions.
+ Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
+ Quality
+ Productivity
+ Dependability
+ Customer Focus
+ Adaptability
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Guest Services Supervisor - DoubleTree Medical Center_
**Location:** _null_
**Requisition ID:** _HOT0C0A8_
**EOE/AA/Disabled/Veterans**

Description & Requirements

We are currently seeking qualified and motivated professionals interested in joining our team in support of an upcoming federal contract (pending award). This position will play a key role in delivering high-quality services to our government client and will be contingent upon contract award.

As part of this project, you will support a federally funded initiative that provides essential medical readiness services-such as exams, screenings, dental care and preventive care-to individuals in remote or underserved areas. Services are delivered through a network of providers and mobile teams, with remote coordination and scheduling. The program ensures consistent access to care across dispersed populations and contributes to broader public service goals.

The Director, Clinical Services Operations will lead the operational and clinical execution of program services, ensuring alignment with contract requirements and clinical standards. This role will collaborate closely with internal teams to coordinate scheduling, logistics, and service delivery. The Director will monitor key performance metrics, drive process improvements, and serve as primary point of contact for client communications and reporting.

***Please note that this position is contingent upon bid award***

Essential Duties and Responsibilities:

- Lead the day-to-day operations to ensure compliance with the prime contract, all subsequent amendments, program business rules, as well as state and federal regulations.

- Develop and implement innovative methodologies, process improvements and corrective action plans to continually streamline and improve project operations, outcomes and quality.

- Develop clinical protocols based on regulations and best practices.

- Develop policies and procedures related to care, in accordance with state and federal requirements.

- Participate in the training and education of staff, and review assessments with clinicians to improve assessment outcomes.

- Provide direction and guidance to staff, individually and in teams, to achieve quality assurance goals.

- Manage multiple teams led by managers and/or supervisors including creating workforce and staffing plans and making hiring, firing, promotion and rewards decisions in accordance with guidelines.

Minimum Requirements

- Bachelor's degree in relevant field of study and 10+ years of relevant professional experience required.

- At least eight (8 years) of experience managing large, complex, healthcare or human services programs with government contracting required.

- Minimum of eight (8) years of clinical experience.

- Proven leadership in operational environments; multi-site experience preferred.

- Call center-style workflow experience preferred.

- Military service or occupational health background preferred.

- Travel expectations up to 10%.

- Per contact requirements, this position is open only to U.S. citizens.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at .

Minimum Salary

$

142,800.00

Maximum Salary

$

182,800.00

**Explore opportunities with Kelsey-Seybold Clinic, part of the Optum family of businesses.** Work with one of the nation's leading health care organizations and build your career at one of our 40+ locations throughout Houston. Be part of a team that is nationally recognized for delivering coordinated and accountable care. As a multi-specialty clinic, we offer care from more than 900 medical providers in 65 medical specialties. Take on a rewarding opportunity to help drive higher quality, higher patient satisfaction and lower total costs. Join us and discover the meaning behind **Caring. Connecting. Growing together.**
The Medical Technologist, Team Lead position will function under the direction of the Laboratory Manager to assist with coordinating the technical day to day operations. This position will help to ensure a consistent leadership presence and establish a sustainable structure for the laboratory department. The Team Leader will serve as the subject matter expert in all technical areas of the laboratory.
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
**Required Qualifications:**
+ Associates or Bachelor's in a science related field of study
+ MLT/MT ASCP or equivalent
+ 6+ years of recent clinical laboratory experience in chemistry, hematology and urinalysis
+ Understanding of laboratory operations including policies and procedures
+ Intermediate/Advanced Microsoft Office and Laboratory Information Systems skills
+ Proven excellent written and verbal communication skills; ability to deliver organized and concise presentations tailored to audience
+ Proven excellent time management skills- ability to work independently and prioritize tasks to efficiently manage lab operations at multiple sites
+ Proven effective leadership skills to include: Ability to implement change in a positive, sensitive, and forward- thinking manner, Ability to collaborate and promote teamwork, Positive, can-do attitude coupled with a sense of urgency, Ability to develop and motivate staff, Ability to problem solve in a complex, multi-functional group, Ability to create a trusting, positive, and supportive work environment, Ability to function independently and deal with multiple, simultaneous projects
+ Valid driver's license
**Preferred Qualifications:**
+ Bachelor's degree in Medical Technology or Clinical Laboratory Science
+ 2+ years in a supervisory role in a high complexity clinical laboratory setting
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $28.27 to $50.48 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
_OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations._
_OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment._