Consultant, Healthcare Services

77246 Houston, Texas Alvarez & Marsal

Posted 3 days ago

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Job Description

Description

About Alvarez & Marsal

Alvarez & Marsal (A&M) is a global consulting firm with over 10,000 entrepreneurial, action and results-oriented professionals in over 40 countries. We take a hands-on approach to solving our clients' problems and assisting them in reaching their potential. Our culture celebrates independent thinkers and doers who positively impact our clients and shape our industry. The collaborative environment and engaging work-guided by A&M's core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity-are why our people love working at A&M.

The Team

The Healthcare Industry Group, a subsidiary of A&M, is at the forefront of delivering transformational change to the healthcare industry. Known as an established leader that delivers tangible results for healthcare executives, boards, private equity firms, investors, law firms and government agencies, our professionals advise organizations on financial and operational performance improvement, strategic growth and unlocking value across the investment lifecycle. Our team provides additional expertise in interim management, restructuring, revenue cycle management, mergers and acquisitions, compliance and regulatory, digital technology and analytics.

You will have the opportunity to work with clients in a variety of sectors including health systems and providers, physician groups, ancillary providers, medical schools, vision, laboratory, dental and behavior health, managed care and health plans, government plans and programs, healthcare investors and lenders, medical devices, healthcare suppliers and infrastructure, and life sciences.

HIG's Healthcare Services practice (HCS), with offices throughout the US, focuses on serving private equity firm's portfolio companies and public and private healthcare companies. Our HCS services include performance improvement/operational turnarounds, cost optimization, M&A services, finance operations, and interim management (including CFO services).
  • Technology Assessment: Whether for due diligence, self-assessment, or transformation objectives we support the review and analysis of platform, data and system architectures, and related applications / products, integrations, infrastructure, processes (PLC, SDLC, compliance), data (architecture, governance, BI, etc.), security, IT teams for scale, capability, cost, resilience, maintainability risk related issues and value opportunities
  • Performance Improvement/Operational Turnaround : Whether serving in interim management roles or in a performance improvement advisory capacity, we draw on deep operational heritage and proven approaches (such as our proprietary rapid results diagnostic) to assess businesses and identify key areas impeding performance quickly and effectively.
  • Cost Optimization : A&M's cost optimization program is a holistic, cross-functional approach that focuses on quickly identifying high-impact opportunities for EBITDA and cash flow improvements across the entire cost structure. A&M's cost optimization focuses on driving significant improvements in cost structure by providing full transparency on cost and margin profiles to simplify and streamline the business and increase the efficiency of overhead costs.
  • M&A Services : A&M supports companies throughout the M&A lifecycle, including conducting operational/synergy due diligence, integration planning and execution, as well as divestiture and carve-out planning and execution.
  • Finance Operations: A&M drives improvement to its clients' finance operations, including management reporting and optimization of the month-end close process.
  • Interim Management : In select instances, one of HCS's experienced operators may step into an interim role (i.e. CEO, COO, CFO, CIO) to drive change while a full-time replacement is being recruited.
How you will contribute

As a consultant you will be working closely with healthcare clients on a range of complex assignments. You will work in a team environment while using your independent judgment and critical thinking skills to create and drive practical solutions to add value for our clients. Depending on the client project the responsibilities of a consultant may typically include:
  • Rapidly building and maintaining financial and operational models to assess client performance (including synergy analyses, 13-week cash flows, and/or pro forma financial statements)
  • Conducting operational data analysis to assist in development of KPI metrics to track and drive meaningful change for our clients
  • Evaluating business operations and supporting performance improvement initiatives
  • Analyzing process workflows to identify opportunities for improvement and develop solutions
  • Participating in client interviews and capturing actionable items
  • Forecasting cash flows, analyzing and managing liquidity
  • Benchmarking internal and external data
  • Performing analysis and developing reports and deliverables
  • Preparing client-ready deliverables and presentations; assisting with making presentations to clients
  • Conducting healthcare research
  • Assisting with the development of presentations, pitch and proposal content
We are not your typical consulting firm. We are entrepreneurial, action oriented and results driven professionals who take a hands-on approach to solving our clients' problems and helping them drive value and growth. We are nimble, resourceful, proactive, can pivot to adapt quickly, when needed, and develop plans that drive real results. You will be part of a team that is passionate about delivering transformational change and making an impact in the healthcare industry.

Qualifications
  • High energy individuals with a passion for healthcare and solving complex issues
  • A minimum of three (3) years of prior work experience in healthcare, consulting or healthcare industry such as healthcare banking, accounting, audit, private equity, or healthcare operations with a healthcare focus
  • Working knowledge of the healthcare industry
  • Strong Microsoft Excel and modeling skills are a must; the ability to create and maintain models such as synergy analyses, pro forma financial analyses, and/or 13-week cash flows is a plus
  • A strong understanding of accounting and finance including the ability to review and understand financial statements and disclosures
  • Excellent verbal and written skills, with the ability to communicate with and present information to all levels of client personnel
  • Solid project management and organizational skills
  • Ability to conduct operational data analysis and synthesize information to assist in the development of reports and KPIs is a must
  • Advanced Microsoft PowerPoint and Excel skills a must; experience with Visio, Tableau or Power BI, SQL, SPSS, benchmarking is a plus
  • Willingness and ability to travel as required
  • BA/BS degree and/or MBA/MS in Accounting, Finance, or other related healthcare fields such as MHA or MPH
  • Professional certifications such as Certified Public Accountant (CPA), Chartered Financial Analyst (CFA), or demonstrated progress toward such certifications
Your Journey at A&M

We recognize that our people are the driving force behind our success, which is why we prioritize an employee experience that fosters each person's unique professional and personal development. Our robust performance development process promotes continuous learning, rewards your contributions, and fosters a culture of meritocracy. With top-notch training and on the-job learning opportunities, you can acquire new skills and advance your career.

We prioritize your well-being, providing benefits and resources to support you on your personal journey. Our people consistently highlight the growth opportunities, our unique, entrepreneurial culture, and the fun we have together as their favorite aspects of working at A&M. The possibilities are endless for high-performing and passionate professionals.

Regular employees working 30 or more hours per week are also entitled to participate in Alvarez & Marsal Holdings' fringe benefits consisting of healthcare plans, flexible spending and savings accounts, life, AD&D, and disability coverages at rates determined from time to time as well as a 401(k) retirement plan. Provided the eligibility requirements are met, employees will also receive a discretionary contribution to their 401(k) from Alvarez & Marsal. Additionally, employees are eligible for paid time off including vacation, personal days, seventy-two (72) hours of sick time (prorated for part time employees), ten federal holidays, one floating holiday, and parental leave. The amount of vacation and personal days available varies based on tenure and role type. Click here for more information regarding A&M's benefits programs.

The annual base salary range is $90k - $115k, commensurate with experience. In addition, A&M offers a discretionary bonus program which is based on a number of factors, including individual and firm performance. Please ask your recruiter for details.

Alvarez & Marsal recruits on an ongoing basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) that they are qualified for and that are of interest to them.

A&M does not require or administer lie detector tests as a condition of employment or continued employment. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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Healthcare Services Board Member

77246 Houston, Texas Confidential

Posted 3 days ago

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Job Description

Healthcare Services Board Member

About the Company

Prominent healthcare services platform

Industry
Hospital & Health Care

Type
Privately Held

About the Role

The Company is actively seeking dynamic, strategic leaders to join its Board of Directors for a healthcare services platform. As a board member, you will play a crucial role as a strategic partner to the executive team, offering governance, oversight, and impactful insights on company initiatives, growth opportunities, and operational improvements. We are looking for highly engaged individuals who are ready to participate in quarterly in-person meetings, investor calls, and contribute actively beyond board meetings.

The ideal candidates will possess a strong background in senior living, value-based care, or payer-side executive roles, accompanied by an in-depth understanding of the related fields. Responsibilities include reviewing and advising on financial performance, KPIs, and management reports, as well as collaborating with the CEO and private equity sponsor to achieve business milestones and long-term goals.

Your strategic engagement will also involve introducing potential partners, providing guidance to management on various operational matters, and assisting in the recruitment of key executives. We are particularly interested in candidates with a growth mindset, enthusiasm for hands-on involvement, and a robust network in the healthcare industry. While prior board experience is advantageous, we welcome both first-time and seasoned board members eager to make a significant impact.

Hiring Manager Title
CEO

Travel Percent
Less than 10%

Functions

  • Board of Directors (non-operating)
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Healthcare Services Rep I

77588 Pearland, Texas Kelsey-Seybold Clinic

Posted 15 days ago

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Job Description

**Responsibilities**
Schedules appointments in a prompt and courteous manner utilizing a PC. Confirms appointments and handles cancellations in a timely, efficient and courteous manner. Is able to problem solve for patients utilizing identified resources. Provides comprehensive service to facilitate a resolution for any caller request. Acquires and maintains computer skills to effectively utilize applicable software.
**Job Title: Healthcare Services Representative I**
**Location: Remote in Texas ONLY**
**Department: Patient Access Center**
**Job Type: Full Time**
**Salary Range: $36,004.80 - $42,348.80 (Pay is based on several factors including but not limited to education, work experience, certifications, etc.)**
**Technology Requirements**
+ **All candidates must have a Cable, DSL, or Fiber Internet Plan with 50 Mbps or higher**
+ **Must have your own Desktop or Laptop Computer**
+ **Windows 10 or higher Operating System for Windows Users**
+ **Mac Users must have MacOS 10.15 Catalina or Higher**
**Qualifications**
**Education**
Required: High School diploma or GED from an accredited program
Preferred: N/A
**Experience**
Required: 1-year experience in a high-volume contact center OR 1 year of customer service experience
Preferred: 2 years contact center or customer service experience with PC experience and knowledge of MS
Word and Excel.
**License(s)**
Required: N/A
Preferred: N/A
**Skills**
Required: Critical thinking skills.
Preferred: Insurance knowledge of HMOs, PPOs, POS EPOs and indemnity plans.
**Special Skills**
Required: Critical thinking skills.
Preferred: Ability to exercise good judgment in a high-volume contact center while maintaining a professional
attitude.
**Other**
Required: Ability to fluently speak, write and understand both the English and Spanish languages
Preferred: N/A
**Working Environment:** Office
**About Us**
Start your career journey and become a part of a community of renowned Healthcare professionals. Kelsey-Seybold Clinic is Houston's fastest growing, multispecialty organization with more than 40 premier locations and over 65 specialties. Our clinics are comprised of more than 600 physicians and as we continue to grow, our focus is providing quality patient care by adding to our team of clinical and non-clinical professionals that work together in a convenient, coordinated, and collaborative manner. Enjoy the rewards of a successful career while maintaining a work/life balance by joining our team today and changing the way health cares.
**Why Kelsey-Seybold Clinic?**
+ Medical, Vision, and Dental
+ Tuition Reimbursement
+ Company Matching 401K
+ Employee Reward and Recognition Program
+ Paid time off for vacation, sick, and holidays
+ Employee Assistance Program
+ Continuing Medical Education allowance
Kelsey-Seybold Clinic strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by organizational policy or by federal, state, or local laws unless such distinction is required by law. Kelsey-Seybold is a VEVRAA Federal Contractor and desires priority referrals of protected veterans.
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Healthcare Services Operations Support Auditor

77007 Houston, Texas Molina Healthcare

Posted today

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Job Description

JOB DESCRIPTION Job SummaryProvides support for non-clinical healthcare services auditing activities. Responsible for performing audits for non-clinical functional areas in alignment with regulatory requirements - ensuring quality compliance and desired member outcomes. Contributes to overarching strategy to provide quality and cost-effective member care.
Essential Job Duties
- Performs audits of non-clinical staff in utilization management, care management, member assessment, and/or other teams - monitoring for compliance with National Committee for Quality Assurance (NCQA), Centers for Medicare and Medicaid Services (CMS), and state and federal guidelines and requirements.
- Reports outcomes, identifies areas of re-training for staff, and communicates findings to leadership.
- Ensures auditing approaches follow a Molina standard in approach and tool use.
- Maintains member/provider confidentiality in compliance with the Health Insurance Portability and Accountability Act (HIPAA).
- Demonstrates professionalism in all communications.
- Adheres to departmental standards, policies, protocols.
- Maintains detailed records of auditing results.
- Assists healthcare services with developing training materials or job aids as needed to address findings in audit results.
- Meets minimum production standards related to non-clinical auditing.
- May conduct staff trainings as needed.
- Communicates with quality, and/or healthcare services leadership regarding issues identified, and works collaboratively to subsequently resolve/correct.
Required Qualifications
- At least 2 years health care experience, preferably in utilization management, care management, and/or managed care, or equivalent combination of relevant education and experience.
- Strong analytical and problem-solving skills.
- Ability to work in a cross-functional, professional environment.
- Ability to work on a team and independently.
- Excellent verbal and written communication skills.
- Microsoft Office suite/applicable software program(s) proficiency.
Preferred Qualifications
- Utilization management, care management, behavioral health and/or long-term services and supports (LTSS) non-clinical review/auditing experience.
To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V
Pay Range: $24 - $56.17 / HOURLY
*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.
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Healthcare Services Operations Support Auditor

77007 Houston, Texas Molina Healthcare

Posted 10 days ago

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Job Description

JOB DESCRIPTION
Job Summary
Provides support for non-clinical healthcare services auditing activities. Responsible for performing audits for non-clinical functional areas in alignment with regulatory requirements - ensuring quality compliance and desired member outcomes. Contributes to overarching strategy to provide quality and cost-effective member care.
Essential Job Duties
- Performs audits of non-clinical staff in utilization management, care management, member assessment, and/or other teams - monitoring for compliance with National Committee for Quality Assurance (NCQA), Centers for Medicare and Medicaid Services (CMS), and state and federal guidelines and requirements.
- Reports outcomes, identifies areas of re-training for staff, and communicates findings to leadership.
- Ensures auditing approaches follow a Molina standard in approach and tool use.
- Maintains member/provider confidentiality in compliance with the Health Insurance Portability and Accountability Act (HIPAA).
- Demonstrates professionalism in all communications.
- Adheres to departmental standards, policies, protocols.
- Maintains detailed records of auditing results.
- Assists healthcare services with developing training materials or job aids as needed to address findings in audit results.
- Meets minimum production standards related to non-clinical auditing.
- May conduct staff trainings as needed.
- Communicates with quality, and/or healthcare services leadership regarding issues identified, and works collaboratively to subsequently resolve/correct.
Required Qualifications
- At least 2 years health care experience, preferably in utilization management, care management, and/or managed care, or equivalent combination of relevant education and experience.
- Strong analytical and problem-solving skills.
- Ability to work in a cross-functional, professional environment.
- Ability to work on a team and independently.
- Excellent verbal and written communication skills.
- Microsoft Office suite/applicable software program(s) proficiency.
Preferred Qualifications
- Utilization management, care management, behavioral health and/or long-term services and supports (LTSS) non-clinical review/auditing experience.
To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V
Pay Range: $24 - $56.17 / HOURLY
*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.
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Healthcare Services Representative I - Kelsey Seybold Clinic - Remote

77588 Pearland, Texas UnitedHealth Group

Posted 13 days ago

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Job Description

**Explore opportunities with Kelsey-Seybold Clinic, part of the Optum family of businesses.** Work with one of the nation's leading health care organizations and build your career at one of our 40+ locations throughout Houston. Be part of a team that is nationally recognized for delivering coordinated and accountable care. As a multi-specialty clinic, we offer care from more than 900 medical providers in 65 medical specialties. Take on a rewarding opportunity to help drive higher quality, higher patient satisfaction and lower total costs. Join us and discover the meaning behind **Caring. Connecting. Growing together. **
If you reside in Texas, you will have the flexibility to work remotely* as you take on some tough challenges.
**Primary Responsibilities:**
+ Scheduling appointments in a prompt and courteous manner utilizing a PC
+ Confirming appointments and handling cancellations in a timely, efficient and courteous manner
+ Problem solving for patients utilizing identified resources
+ Providing comprehensive service to facilitate a resolution for any caller request
+ Acquiring and maintaining computer skills to effectively utilize applicable software
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
**Required Qualifications:**
+ High School diploma or GED from an accredited program
+ 1+ years of experience in a high-volume contact center OR 1+ years of customer service experience
+ Proven excellent customer service and telephone etiquette skills
+ Proven critical thinking skills
+ Ability to fluently speak, write and understand the English and language
**Preferred Qualifications:**
+ 2+ years of contact center or customer service experience with PC experience and knowledge of MS Word and Excel
+ Insurance knowledge of HMOs, PPOs, POS EPOs and indemnity plans
+ Proven ability to exercise good judgment in a high-volume contact center while maintaining a professional attitude
*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
_OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations._
_OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment._
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Healthcare Services Representative I - Kelsey Seybold Clinic - Remote

77588 Pearland, Texas UnitedHealth Group

Posted 13 days ago

Job Viewed

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Job Description

**Explore opportunities with Kelsey-Seybold Clinic,** part of the Optum family of businesses. Work with one of the nation's leading health care organizations and build your career at one of our 40+ locations throughout Houston. Be part of a team that is nationally recognized for delivering coordinated and accountable care. As a multi-specialty clinic, we offer care from more than 900 medical providers in 65 medical specialties. Take on a rewarding opportunity to help drive higher quality, higher patient satisfaction and lower total costs. Join us and discover the meaning behind **Caring. Connecting. Growing together.**
If you reside in Texas, you will have the flexibility to work remotely* as you take on some tough challenges.
**Primary Responsibilities:**
+ Scheduling appointments in a prompt and courteous manner utilizing a PC
+ Confirming appointments and handling cancellations in a timely, efficient and courteous manner
+ Problem solving for patients utilizing identified resources
+ Providing comprehensive service to facilitate a resolution for any caller request
+ Acquiring and maintaining computer skills to effectively utilize applicable software
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
**Required Qualifications:**
+ High School diploma or GED from an accredited program
+ 1+ years of experience in a high-volume contact center OR 1+ years of customer service experience
+ Ability to fluently speak, write and understand the English and language
**Preferred Qualifications:**
+ 2+ years contact center or customer service experience with PC experience and knowledge of MS Word and Excel
+ Insurance knowledge of HMOs, PPOs, POS EPOs and indemnity plans
+ Proven ability to exercise good judgment in a high-volume contact center while maintaining a professional attitude
+ Excellent customer service and telephone etiquette skills
+ Critical thinking skills
*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
_OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations._
_OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment._
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Healthcare Services Representative I - Kelsey Seybold Clinic - Remote

77588 Pearland, Texas UnitedHealth Group

Posted 13 days ago

Job Viewed

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Job Description

**Explore opportunities with Kelsey-Seybold Clinic, part of the Optum family of businesses.** Work with one of the nation's leading health care organizations and build your career at one of our 40+ locations throughout Houston. Be part of a team that is nationally recognized for delivering coordinated and accountable care. As a multi-specialty clinic, we offer care from more than 900 medical providers in 65 medical specialties. Take on a rewarding opportunity to help drive higher quality, higher patient satisfaction and lower total costs. Join us and discover the meaning behind **Caring. Connecting. Growing together. **
If you reside in Texas, you will have the flexibility to work remotely* as you take on some tough challenges.
**Primary Responsibilities:**
+ Scheduling appointments in a prompt and courteous manner utilizing a PC
+ Confirming appointments and handling cancellations in a timely, efficient and courteous manner
+ Problem solving for patients utilizing identified resources
+ Providing comprehensive service to facilitate a resolution for any caller request
+ Acquiring and maintaining computer skills to effectively utilize applicable software
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
**Required Qualifications:**
+ High School diploma or GED from an accredited program
+ 1+ years of experience in a high-volume contact center OR 1+ years of customer service experience
+ Proven excellent customer service and telephone etiquette skills
+ Proven critical thinking skills
+ Ability to fluently speak, write and understand the English and language
**Preferred Qualifications:**
+ 2+ years of contact center or customer service experience with PC experience and knowledge of MS Word and Excel
+ Insurance knowledge of HMOs, PPOs, POS EPOs and indemnity plans
+ Proven ability to exercise good judgment in a high-volume contact center while maintaining a professional attitude
*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
_OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations._
_OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment._
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Healthcare Services Representative I - Kelsey Seybold Clinic - Remote

77588 Pearland, Texas UnitedHealth Group

Posted 13 days ago

Job Viewed

Tap Again To Close

Job Description

**Explore opportunities with Kelsey-Seybold Clinic,** part of the Optum family of businesses. Work with one of the nation's leading health care organizations and build your career at one of our 40+ locations throughout Houston. Be part of a team that is nationally recognized for delivering coordinated and accountable care. As a multi-specialty clinic, we offer care from more than 900 medical providers in 65 medical specialties. Take on a rewarding opportunity to help drive higher quality, higher patient satisfaction and lower total costs. Join us and discover the meaning behind **Caring. Connecting. Growing together.**
If you reside in Texas, you will have the flexibility to work remotely* as you take on some tough challenges.
**Primary Responsibilities:**
+ Scheduling appointments in a prompt and courteous manner utilizing a PC
+ Confirming appointments and handling cancellations in a timely, efficient and courteous manner
+ Problem solving for patients utilizing identified resources
+ Providing comprehensive service to facilitate a resolution for any caller request
+ Acquiring and maintaining computer skills to effectively utilize applicable software
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
**Required Qualifications:**
+ High School diploma or GED from an accredited program
+ 1+ years of experience in a high-volume contact center OR 1+ years of customer service experience
+ Ability to fluently speak, write and understand the English and language
**Preferred Qualifications:**
+ 2+ years contact center or customer service experience with PC experience and knowledge of MS Word and Excel
+ Insurance knowledge of HMOs, PPOs, POS EPOs and indemnity plans
+ Proven ability to exercise good judgment in a high-volume contact center while maintaining a professional attitude
+ Excellent customer service and telephone etiquette skills
+ Critical thinking skills
*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
_OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations._
_OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment._
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Healthcare Services Representative I - Kelsey Seybold Clinic - Remote

77588 Pearland, Texas UnitedHealth Group

Posted 13 days ago

Job Viewed

Tap Again To Close

Job Description

**Explore opportunities with Kelsey-Seybold Clinic, part of the Optum family of businesses.** Work with one of the nation's leading health care organizations and build your career at one of our 40+ locations throughout Houston. Be part of a team that is nationally recognized for delivering coordinated and accountable care. As a multi-specialty clinic, we offer care from more than 900 medical providers in 65 medical specialties. Take on a rewarding opportunity to help drive higher quality, higher patient satisfaction and lower total costs. Join us and discover the meaning behind **Caring. Connecting. Growing together. **
If you reside in Texas, you will have the flexibility to work remotely* as you take on some tough challenges.
**Primary Responsibilities:**
+ Scheduling appointments in a prompt and courteous manner utilizing a PC
+ Confirming appointments and handling cancellations in a timely, efficient and courteous manner
+ Problem solving for patients utilizing identified resources
+ Providing comprehensive service to facilitate a resolution for any caller request
+ Acquiring and maintaining computer skills to effectively utilize applicable software
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
**Required Qualifications:**
+ High School diploma or GED from an accredited program
+ 1+ years of experience in a high-volume contact center OR 1+ years of customer service experience
+ Proven excellent customer service and telephone etiquette skills
+ Proven critical thinking skills
+ Ability to fluently speak, write and understand the English and language
**Preferred Qualifications:**
+ 2+ years of contact center or customer service experience with PC experience and knowledge of MS Word and Excel
+ Insurance knowledge of HMOs, PPOs, POS EPOs and indemnity plans
+ Proven ability to exercise good judgment in a high-volume contact center while maintaining a professional attitude
*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
_OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations._
_OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment._
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