35,690 Mental Health Support jobs in the United States
ENHANCED MENTAL HEALTH SUPPORT SPECIALIST
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Job Description
Now Hiring: Enhanced Mental Health Support Specialist
Location: Rancho Cucamonga, CA 91730
We are currently looking for a Full-Time, Mental Health Support Specialist to join our Mental Health team. The Mental Health Support Specialist will be responsible for assisting in the delivery of intensive, individualized, strength-based, and needs-driven intervention activities that support the engagement and participation of the youth and his/her significant support persons, and help the child or youth develop skills and achieve the goals and objectives of their plan. Other duties include but are not limited to:
- Assist with the development of functional skills to improve self-care, self-regulation, or other functional impairments by intervening to decrease or replace non-functional behavior that interferes with daily living tasks.
- Interview children, relatives and other involved persons to evaluate each child’s needs and assess youth’s condition.
- Determine counseling objectives, establish diagnostic and treatment plans in coordination with mental health staff.
- Chart progress notes, etc. in compliance with Trinity Youth Services policies and with State of California standards for Short-Doyle/Medi-Cal/EPSDT.
- Use appropriate Trauma Informed practice as necessary to redirect behavior and help each child develop his/her own capacity for self-control.
- Drive a vehicle when necessary.
Skills/Requirements:
- A Bachelor’s degree in the Social Sciences and two years of experience required. ABA experience preferred.
- Demonstrated ability and leadership through a minimum of one year related experience in the field of child or family welfare services.
- Must be proficient in the use of computers, including Email, Microsoft Word and Excel.
- Must have a special interest in working with youth and must fulfill the general requirements as established in the California Administrative Code, Title 22.
- Be able to communicate clearly and concisely, both orally and in writing in English.
- Must be at least 21 years of age or older, able to pass a physical examination; drug clearance; criminal background check; Child Abuse Index check.
- Must hold a valid California driver’s license with clean DMV history, be able to safely operate a motor vehicle and be insurable by Trinity’s insurance carrier.
- Bilingual is a plus.
Pay rate: $19.50 per hour; $20.50 per hour (bilingual Spanish). Quarterly and annual performance bonus available.
Why work for Trinity Youth Services?
In addition to providing employees with the opportunity to make a positive, significant, lasting difference in the lives of children and families in a supportive setting, Trinity also offers the following:
- Health Insurance
- Dental Insurance
- Vision Insurance
- Employer-Paid Life Insurance
- Education Reimbursement for Masters Degrees
- Paid PTO, Holidays, Jury Duty, and Bereavement
- Retirement Plans
- Career Advancement Opportunities
About Trinity Youth Services
Since 1966, Trinity has been a premier provider of children’s programs and services in California, specializing in Short-Term residential Therapeutic Programs (STRTP), mental health services, foster care, Intensive Services Foster Care (ISFC) and adoption. Since its inception, Trinity has helped more than 65,000 children and youth.
Trinity seeks team members with a genuine commitment to the empowerment of at-risk children and their families, and a willingness to work in a demanding, fast-paced environment, which requires dedication and a desire to have a positive impact on the lives of children who have experienced trauma. We believe that training and career development are keys to employee retention and satisfaction, and we prefer to promote from within.
Our Values
We value safety, well-being, and permanency for children and youth.
We value embracing research, best practices and proven approaches that help children and youth.
We value staff and are committed to providing them with the knowledge, skills, and tools to be successful.
We value the ability to adapt and change as the needs of our stakeholders adapt and change.
We value open, honest and transparent governance and management practices.
For more information about Trinity Youth Services, please visit our website at
Covid-19 Vaccine Requirement
As of October 15, 2021, Trinity Youth Services has required the COVID-19 vaccine for all employees, excluding those with an approved medical or religious exemption, as a condition of employment to help ensure the safety of all employees and youth and families served.
About Company
Apis Services, Inc. (a wholly owned subsidiary of Inperium, Inc.) provides a progressive platform for delivering Shared Services to Inperium and its Constellation of affiliate companies. Allowing these entities to advance their mission and vision. By exploring geographical program expansion and focusing on quality outcome measures to create cost savings that result in reinvestment into the organizations stakeholders through capacity creation and employee compensation betterment.
Apis Services, Inc. and affiliate’s provide equal employment opportunities for all employees and applicants for employment in compliance with all federal and all applicable state and local laws and regulations, including nondiscrimination in hiring and employment. All employment decisions are made without regard to race, color, religion, gender, national origin, ancestry, age, sexual orientation, gender identity and expression, disability, genetic information, marital status, pregnancy/childbirth, veteran status or any other basis protected by law. This policy of non-discrimination and equal employment opportunities extends to every phase and aspect of hiring and employment.
Enhanced Mental Health Support Specialist
Posted today
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Job Description
Job Description
Now Hiring: Enhanced Mental Health Support Specialist
Location: Monterey Park, CA 91754
We are currently looking for a Full-Time, Mental Health Support Specialist to join our Mental Health team. The Mental Health Support Specialist will be responsible for assisting in the delivery of intensive, individualized, strength-based, and needs-driven intervention activities that support the engagement and participation of the youth and his/her significant support persons, and help the child or youth develop skills and achieve the goals and objectives of their plan. Other duties include but are not limited to:
- Assist with the development of functional skills to improve self-care, self-regulation, or other functional impairments by intervening to decrease or replace non-functional behavior that interferes with daily living tasks.
- Interview children, relatives and other involved persons to evaluate each child’s needs and assess youth’s condition.
- Determine counseling objectives, establish diagnostic and treatment plans in coordination with mental health staff.
- Chart progress notes, etc. in compliance with Trinity Youth Services policies and with State of California standards for Short-Doyle/Medi-Cal/EPSDT.
- Use appropriate Trauma Informed practice as necessary to redirect behavior and help each child develop his/her own capacity for self-control.
- Drive a vehicle when necessary.
Skills/Requirements:
- A Bachelor’s degree in the Social Sciences and two years of experience required. ABA experience preferred.
- Demonstrated ability and leadership through a minimum of one year related experience in the field of child or family welfare services.
- Must be proficient in the use of computers, including Email, Microsoft Word and Excel.
- Must have a special interest in working with youth and must fulfill the general requirements as established in the California Administrative Code, Title 22.
- Be able to communicate clearly and concisely, both orally and in writing in English.
- Must be at least 21 years of age or older, able to pass a physical examination; drug clearance; criminal background check; Child Abuse Index check.
- Must hold a valid California driver’s license with clean DMV history, be able to safely operate a motor vehicle and be insurable by Trinity’s insurance carrier.
- Bilingual is a plus.
Pay rate: $19.50 per hour; $20.50 per hour (bilingual Spanish). Quarterly and annual performance bonus available.
Why work for Trinity Youth Services?
In addition to providing employees with the opportunity to make a positive, significant, lasting difference in the lives of children and families in a supportive setting, Trinity also offers the following:
- Health Insurance
- Dental Insurance
- Vision Insurance
- Employer-Paid Life Insurance
- Education Reimbursement for Masters Degrees
- Paid PTO, Holidays, Jury Duty, and Bereavement
- Retirement Plans
- Career Advancement Opportunities
About Trinity Youth Services
Since 1966, Trinity has been a premier provider of children’s programs and services in California, specializing in Short-Term residential Therapeutic Programs (STRTP), mental health services, foster care, Intensive Services Foster Care (ISFC) and adoption. Since its inception, Trinity has helped more than 65,000 children and youth.
Trinity seeks team members with a genuine commitment to the empowerment of at-risk children and their families, and a willingness to work in a demanding, fast-paced environment, which requires dedication and a desire to have a positive impact on the lives of children who have experienced trauma. We believe that training and career development are keys to employee retention and satisfaction, and we prefer to promote from within.
Our Values
We value safety, well-being, and permanency for children and youth.
We value embracing research, best practices and proven approaches that help children and youth.
We value staff and are committed to providing them with the knowledge, skills, and tools to be successful.
We value the ability to adapt and change as the needs of our stakeholders adapt and change.
We value open, honest and transparent governance and management practices.
For more information about Trinity Youth Services, please visit our website at
Covid-19 Vaccine Requirement
As of October 15, 2021, Trinity Youth Services has required the COVID-19 vaccine for all employees, excluding those with an approved medical or religious exemption, as a condition of employment to help ensure the safety of all employees and youth and families served.
About Company
Apis Services, Inc. (a wholly owned subsidiary of Inperium, Inc.) provides a progressive platform for delivering Shared Services to Inperium and its Constellation of affiliate companies. Allowing these entities to advance their mission and vision. By exploring geographical program expansion and focusing on quality outcome measures to create cost savings that result in reinvestment into the organizations stakeholders through capacity creation and employee compensation betterment.
Apis Services, Inc. and affiliate’s provide equal employment opportunities for all employees and applicants for employment in compliance with all federal and all applicable state and local laws and regulations, including nondiscrimination in hiring and employment. All employment decisions are made without regard to race, color, religion, gender, national origin, ancestry, age, sexual orientation, gender identity and expression, disability, genetic information, marital status, pregnancy/childbirth, veteran status or any other basis protected by law. This policy of non-discrimination and equal employment opportunities extends to every phase and aspect of hiring and employment.
EMHS MENTAL HEALTH SUPPORT SPECIALIST TSWIII
Posted today
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Job Description
Now Hiring: Swing EMHS Mental Health Services Support Specialist/TSW-III
Location: Yucaipa, CA 92399
We are currently looking for a qualified, full-time, Enhanced Mental Health Services Support Specialist/TSW-III to join our residential team. The Enhanced Mental Health Services (EMHS) Support Specialist/Team Support Worker-III will be responsible for providing a large variety of services ranging from behavior management, crisis intervention, self-help skill building, and other services as needed. Other duties include but are not limited to:
- Assist in the delivery of intensive, individualized, strength-based, and needs-driven intervention activities that support the engagement and participation of the youth and his/her significant support persons, and help the child or youth develop skills and achieve the goals and objectives of their plan.
- Assist with interventions which are skill-based and for the remediation of behaviors and reduction of symptoms.
- Some examples include implementation of a positive behavioral plan, modeling interventions for the youth’s family/care givers.
- Assists licensed/waivered professional staff in assessments and treatment planning; may plan and implement specific aspects under supervision.
- Provide 1:1 behavior intervention for clients based on client’s treatment plan.
- Regularly communicate/consult with Youths’ therapist, Clients’ treatment team, regarding client’s behavior, progress, and treatment goals.
- Participate in child/family team meetings. Maintain children in supervision at all times, focusing on behavior, safety, and general well-being.
- Promote growth and development in the children and assist them in reaching goals in accordance with their treatment plan.
- Initiate incident reports concerning behavioral problems, injuries, or accidents; provide complete and accurate documentation including dorm logs and other reports as assigned.
- Drive a vehicle when necessary.
- Additionally, when scheduled to serve as TSW-III (as part of supervision ratio), TSW-III shall provide/assist with EMHS Support Services only in the absence of scheduled EMHSS staff, and only to youth who are in need of immediate 1:1 behavior intervention, based on youth’s treatment plan and ability, and only as long as the dorm remains in ratio. This determination will be made by the TSW-III in cooperation with the Dorm Supervisor on duty.
Skills/Requirements:
- A Bachelor’s degree in the Social/Behavioral Sciences required. One to two years of experience preferred.
- Demonstrated ability and leadership through a minimum of two years related experience in the field of child or family welfare services.
- Must be proficient in the use of computers, including Email, Microsoft Word, and Excel.
- Should have a special interest in working with youth and must fulfill the general requirements as established in the California Administrative Code, Title 22.
- Writing and verbal skills and the ability to compose quality reports and other necessary correspondence are essential.
- Must communicate clearly and concisely, both orally and in writing in English.
- Must be 21 years of age or older and able to pass a physical examination; drug clearance; criminal background check and Child Abuse Index check.
- Must possess a valid California driver’s license with clean DMV history and the ability to safely operate a motor vehicle and be insurable by Trinity’s insurance carrier.
Pay rate: $19.50 per hour. Quarterly and annual performance bonus available.
Why work for Trinity Youth Services?
In addition to providing employees with the opportunity to make a positive, significant, lasting difference in the lives of children and families in a supportive setting, Trinity also offers the following:
- Health Insurance
- Dental Insurance
- Vision Insurance
- Employer-Paid Life Insurance
- Education Reimbursement for Masters Degrees
- Paid PTO, Holidays, Jury Duty, and Bereavement
- Retirement Plans
- Career Advancement Opportunities
About Trinity Youth Services
Since 1966, Trinity has been a premier provider of children’s programs and services in California, specializing in Short-Term residential Therapeutic Programs (STRTP), mental health services, foster care, Intensive Services Foster Care (ISFC) and adoption. Since its inception, Trinity has helped more than 65,000 children and youth.
Trinity seeks team members with a genuine commitment to the empowerment of at-risk children and their families, and a willingness to work in a demanding, fast-paced environment, which requires dedication and a desire to have a positive impact on the lives of children who have experienced trauma. We believe that training and career development are keys to employee retention and satisfaction, and we prefer to promote from within.
Our Values
We value safety, well-being, and permanency for children and youth.
We value embracing research, best practices and proven approaches that help children and youth.
We value staff and are committed to providing them with the knowledge, skills, and tools to be successful.
We value the ability to adapt and change as the needs of our stakeholders adapt and change.
We value open, honest and transparent governance and management practices.
For more information about Trinity Youth Services, please visit our website at
Covid-19 Vaccine Requirement
As of October 15, 2021, Trinity Youth Services has required the COVID-19 vaccine for all employees, excluding those with an approved medical or religious exemption, as a condition of employment to help ensure the safety of all employees and youth and families served.
About Company
Apis Services, Inc. (a wholly owned subsidiary of Inperium, Inc.) provides a progressive platform for delivering Shared Services to Inperium and its Constellation of affiliate companies. Allowing these entities to advance their mission and vision. By exploring geographical program expansion and focusing on quality outcome measures to create cost savings that result in reinvestment into the organizations stakeholders through capacity creation and employee compensation betterment.
Apis Services, Inc. and affiliate’s provide equal employment opportunities for all employees and applicants for employment in compliance with all federal and all applicable state and local laws and regulations, including nondiscrimination in hiring and employment. All employment decisions are made without regard to race, color, religion, gender, national origin, ancestry, age, sexual orientation, gender identity and expression, disability, genetic information, marital status, pregnancy/childbirth, veteran status or any other basis protected by law. This policy of non-discrimination and equal employment opportunities extends to every phase and aspect of hiring and employment.
EMHS MENTAL HEALTH SUPPORT SPECIALIST TSWIII
Posted today
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Job Description
Job Description
Now Hiring: Swing EMHS Mental Health Services Support Specialist/TSW-III
Location: Apple Valley, CA 92308
We are currently looking for a qualified, full-time, Enhanced Mental Health Services Support Specialist/TSW-III to join our residential team. The Enhanced Mental Health Services (EMHS) Support Specialist/Team Support Worker-III will be responsible for providing a large variety of services ranging from behavior management, crisis intervention, self-help skill building, and other services as needed. Other duties include but are not limited to:
- Assist in the delivery of intensive, individualized, strength-based, and needs-driven intervention activities that support the engagement and participation of the youth and his/her significant support persons, and help the child or youth develop skills and achieve the goals and objectives of their plan.
- Assist with interventions which are skill-based and for the remediation of behaviors and reduction of symptoms.
- Some examples include implementation of a positive behavioral plan, modeling interventions for the youth’s family/care givers.
- Assists licensed/waivered professional staff in assessments and treatment planning; may plan and implement specific aspects under supervision.
- Provide 1:1 behavior intervention for clients based on client’s treatment plan.
- Regularly communicate/consult with Youths’ therapist, Clients’ treatment team, regarding client’s behavior, progress, and treatment goals.
- Participate in child/family team meetings. Maintain children in supervision at all times, focusing on behavior, safety, and general well-being.
- Promote growth and development in the children and assist them in reaching goals in accordance with their treatment plan.
- Initiate incident reports concerning behavioral problems, injuries, or accidents; provide complete and accurate documentation including dorm logs and other reports as assigned.
- Drive a vehicle when necessary.
- Additionally, when scheduled to serve as TSW-III (as part of supervision ratio), TSW-III shall provide/assist with EMHS Support Services only in the absence of scheduled EMHSS staff, and only to youth who are in need of immediate 1:1 behavior intervention, based on youth’s treatment plan and ability, and only as long as the dorm remains in ratio. This determination will be made by the TSW-III in cooperation with the Dorm Supervisor on duty.
Skills/Requirements:
- A Bachelor’s degree in the Social/Behavioral Sciences required. One to two years of experience preferred.
- Demonstrated ability and leadership through a minimum of two years related experience in the field of child or family welfare services.
- Must be proficient in the use of computers, including Email, Microsoft Word, and Excel.
- Should have a special interest in working with youth and must fulfill the general requirements as established in the California Administrative Code, Title 22.
- Writing and verbal skills and the ability to compose quality reports and other necessary correspondence are essential.
- Must communicate clearly and concisely, both orally and in writing in English.
- Must be 21 years of age or older and able to pass a physical examination; drug clearance; criminal background check and Child Abuse Index check.
- Must possess a valid California driver’s license with clean DMV history and the ability to safely operate a motor vehicle and be insurable by Trinity’s insurance carrier.
Pay rate: $19.50 per hour. Quarterly and annual performance bonus available.
Why work for Trinity Youth Services?
In addition to providing employees with the opportunity to make a positive, significant, lasting difference in the lives of children and families in a supportive setting, Trinity also offers the following:
- Health Insurance
- Dental Insurance
- Vision Insurance
- Employer-Paid Life Insurance
- Education Reimbursement for Masters Degrees
- Paid PTO, Holidays, Jury Duty, and Bereavement
- Retirement Plans
- Career Advancement Opportunities
About Trinity Youth Services
Since 1966, Trinity has been a premier provider of children’s programs and services in California, specializing in Short-Term residential Therapeutic Programs (STRTP), mental health services, foster care, Intensive Services Foster Care (ISFC) and adoption. Since its inception, Trinity has helped more than 65,000 children and youth.
Trinity seeks team members with a genuine commitment to the empowerment of at-risk children and their families, and a willingness to work in a demanding, fast-paced environment, which requires dedication and a desire to have a positive impact on the lives of children who have experienced trauma. We believe that training and career development are keys to employee retention and satisfaction, and we prefer to promote from within.
Our Values
We value safety, well-being, and permanency for children and youth.
We value embracing research, best practices and proven approaches that help children and youth.
We value staff and are committed to providing them with the knowledge, skills, and tools to be successful.
We value the ability to adapt and change as the needs of our stakeholders adapt and change.
We value open, honest and transparent governance and management practices.
For more information about Trinity Youth Services, please visit our website at
Covid-19 Vaccine Requirement
As of October 15, 2021, Trinity Youth Services has required the COVID-19 vaccine for all employees, excluding those with an approved medical or religious exemption, as a condition of employment to help ensure the safety of all employees and youth and families served.
About Company
Apis Services, Inc. (a wholly owned subsidiary of Inperium, Inc.) provides a progressive platform for delivering Shared Services to Inperium and its Constellation of affiliate companies. Allowing these entities to advance their mission and vision. By exploring geographical program expansion and focusing on quality outcome measures to create cost savings that result in reinvestment into the organizations stakeholders through capacity creation and employee compensation betterment.
Apis Services, Inc. and affiliate’s provide equal employment opportunities for all employees and applicants for employment in compliance with all federal and all applicable state and local laws and regulations, including nondiscrimination in hiring and employment. All employment decisions are made without regard to race, color, religion, gender, national origin, ancestry, age, sexual orientation, gender identity and expression, disability, genetic information, marital status, pregnancy/childbirth, veteran status or any other basis protected by law. This policy of non-discrimination and equal employment opportunities extends to every phase and aspect of hiring and employment.
Community Support Worker - Mental Health
Posted today
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Job Description
Qualifications:
- High School Diploma or GED required. Associate's or Bachelor's degree in Social Work, Psychology, Sociology, or a related field is preferred.
- Minimum of 2 years of experience in social services, mental health support, or community outreach.
- Knowledge of mental health conditions and treatment approaches.
- Experience in case management and support plan development.
- Strong interpersonal and communication skills.
- Ability to work with diverse populations and handle sensitive situations with empathy and professionalism.
- Valid driver's license and reliable transportation.
- CPR and First Aid certification is a plus.
Community Support Worker - Mental Health
Posted today
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Job Description
Responsibilities:
- Provide one-on-one support to clients in their homes and community settings.
- Assist clients with daily living activities, such as personal care, meal preparation, and household tasks.
- Help clients develop coping strategies and life skills.
- Facilitate client participation in community activities and social integration.
- Provide emotional support and encouragement.
- Assist clients in accessing community resources, appointments, and services.
- Monitor client well-being and report any changes or concerns to supervisors.
- Maintain accurate and confidential client records.
- Collaborate with case managers, therapists, and other healthcare professionals.
- Advocate for clients' needs and rights within the community.
- High school diploma or equivalent required; Associate's or Bachelor's degree in a related field (e.g., Social Work, Psychology, Sociology) is preferred.
- Previous experience working with individuals with mental health conditions is highly desirable.
- Strong understanding of mental health principles and recovery-oriented practices.
- Excellent interpersonal and communication skills.
- Patience, empathy, and a non-judgmental attitude.
- Ability to remain calm and effective in stressful situations.
- Proficiency in basic computer skills for record-keeping.
- Valid driver's license and reliable transportation.
- Ability to work flexible hours, including some evenings and weekends as needed.
- Commitment to promoting client independence and self-determination.
Community Support Manager - Mental Health Services
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Community Support Lead, Mental Health Services
Posted today
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Key Responsibilities:
- Supervise, train, and mentor a team of community support workers, case managers, and outreach specialists.
- Develop and implement community outreach strategies to connect with individuals in need of mental health services.
- Provide direct support and case management services to clients, developing individualized care plans.
- Facilitate psychoeducational groups and support groups for clients and their families.
- Establish and maintain strong collaborative relationships with community partners, mental health providers, and social service agencies.
- Ensure that all services are delivered in a culturally competent and trauma-informed manner.
- Monitor client progress and program effectiveness, collecting and analyzing data to inform service improvements.
- Maintain accurate and confidential client records in accordance with agency policies and legal requirements.
- Assist in the development and implementation of program policies and procedures.
- Respond to crisis situations and provide appropriate interventions.
- Manage program resources and budgets effectively.
- Stay current with best practices in mental health care, community support, and social services.
Qualifications:
- Master's degree in Social Work, Psychology, Counseling, or a related human services field.
- Licensure as LCSW, LMFT, LPCC, or equivalent is highly preferred.
- Minimum of 5 years of experience in mental health services, with at least 2 years in a supervisory or leadership role.
- Proven experience in community outreach, case management, and program development.
- Strong understanding of mental health disorders, treatment modalities, and community resources.
- Excellent leadership, communication, interpersonal, and problem-solving skills.
- Ability to work effectively with diverse populations and build rapport with clients.
- Proficiency in case management software and electronic health records.
- Knowledge of relevant state and local regulations pertaining to mental health services.
- Valid California Driver's License and reliable transportation.
Senior Community Support Worker, Mental Health Services
Posted today
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Job Description
The Senior Community Support Worker will be responsible for developing, implementing, and monitoring individualized service plans (ISPs) in collaboration with clients, their families, and relevant healthcare professionals. You will provide emotional support, crisis intervention, and practical assistance, facilitating access to community resources, healthcare, employment, and housing. This position involves conducting regular client assessments, documenting progress, and ensuring care plans are responsive to changing needs.
Key responsibilities include acting as a liaison between clients and service providers, advocating for client rights and needs, and promoting community integration. You will also be involved in psychoeducation, skill-building workshops, and facilitating support groups. The Senior Community Support Worker will provide guidance and mentorship to junior support staff, ensuring adherence to best practices and ethical standards in service delivery. Experience working with diverse populations and a strong understanding of mental health conditions and recovery principles are essential.
Qualifications:
- Bachelor's degree in Social Work, Psychology, Sociology, or a related field.
- Minimum of 4 years of experience in direct support or case management within mental health services or community support programs.
- Knowledge of mental health diagnoses, treatment modalities, and recovery-oriented practices.
- Experience in developing and implementing individualized service plans (ISPs).
- Strong advocacy, communication, and interpersonal skills.
- Ability to respond effectively to crisis situations and provide de-escalation techniques.
- Proficiency in case management software and electronic health records (EHR).
- Understanding of relevant social services and community resources.
- Ability to work independently and collaboratively within a team.
- CPR and First Aid certification, or willingness to obtain.
- Valid driver's license and reliable transportation.
Outpatient Mental Health Clinical Support Specialist
Posted 2 days ago
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Job Description
Benefits: Company parties Competitive salary Opportunity for advancement Paid time off Training & development Wellness resources Who we are looking for: Clinic Support Staff MemberWe are seeking a warm, organized, and tech-savvy Front-End Operations Support professional to serve as the first point of contact for patients reaching out via phone or email. This "mostly" remote role is essential in ensuring a smooth and compassionate intake and scheduling process for individuals seeking mental health services.This role supports the clinic operations team and is expected to require 10-15 hours of work per week and be available between the hours of 9 am - 1pm, Monday through Friday, with one in-office day on Tuesdays. The successful candidate needs to be able to work independently with minimal oversight. Opportunities for promotion based on performance and skillset!Responsibilities and DutiesServe as the primary contact for incoming calls and emails from prospective and current clientsRespond to inquiries about services, scheduling availability, and provider information with professionalism and careSchedule, reschedule, and confirm appointments using our electronic medical records (EMR) system (e.g., Valant)Track and follow up on patient inquiries to ensure timely resolution and high conversion from inquiry to appointmentCommunicate with clinical staff to support provider availability, cancellations, and urgent patient needsProvide patients with accurate information regarding intake forms and general insurance and billing questionsManage documentation and ensure all communication is properly logged in our EMR or communication systemEscalate complex clinical or billing questions to the appropriate internal teamSome social media postsOther stuff we probably forgot to add but just as meaningful and important to your role ;)Required Qualifications and Skills1+ years of experience in healthcare customer service, medical scheduling, or front desk operations (mental health setting preferred)Strong written and verbal communication skills, with a friendly and empathetic toneComfortable working in a remote environment with minimal supervisionProficient with EMR systems, email platforms, and phone systems (e.g., Valant, Google Workspace, Dialpad or similar)Highly organized and detail-oriented with strong follow-throughAbility to handle sensitive information with discretion and in compliance with HIPAA regulationsPrior experience working directly with clientsBe flexible and available during daytime office hoursBe accountable for assigned tasks without the need for follow-up supervisionPreferred Qualifications and SkillsExperience working in mental or behavioral healthFamiliarity with EMR and call center toolsIdeal candidates will have a general knowledge of therapy services, community resources, insurance billingThis is not a 100% remote positionWhile most of the time the work can be done remotely, the successful candidate will be expected to come into the Clinton Township, MI office once a week for staff meetings and therefore needs to be local. Please do not apply if you are not able to come into the office one day week for 2-3 hoursFlexible work from home options available. Compensation: $300.00 per week Seeking creative & collaborative humans with a passion for changing mental health care in fun and meaningful waysDon't meet EVERY requirement?Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. Ellie Mental Health is devoted to purposefully building an inclusive and diverse workplace where all of our humans can be their authentic selves! (Authenticity is one of our core values, after all.) If you're excited about the chance to be a change-maker with us, but your past experience doesn't perfectly align with every single qualification of the job description, we encourage you to apply anyways. Our mental health jobs need dedicated individuals from every background who are willing to care for others. And who knows, you might just be the perfect candidate for another role!Employee ExperienceWe take care of our people. It's that simple. From investing in their financial future, to providing wages that shatter the ceiling in our industry to reasonable caseload expectations we ensure that our people are happy. Happy employees do better work and provide better client care! No matter what it is that you do in your mental health career at Ellie, our clients depend on us cultivating an environment where our employees can thrive so that they can thrive too!Y'all, jobs in mental health are tough jobs with a high risk of emotional fatigue and burnout. At Ellie, we use all of our core values of humor, creativity, authenticity, acceptance, determination, and compassion not just out in our communities, but we turn them inwards too! Our employees have clear growth paths for advancing their careers.We have created a culture that reminds us that our employees are our leaders!Company Structure Ellie is a socially responsible for-profit business, which allows us to be flexible and responsive to our community's needs. Many mental health and wellness-focused companies are non-profits or government agencies, which rely on the general public, grants, or large donors for funding. This model often results in little creativity and lower compensation for employees, promoting a work culture that just makes people feel "blah."Feeling blah doesn't help employees stay motivated, engaged, or even in their jobs for a very long time! So we created a new model: one that puts flexibility, innovative decision-making, creativity, and our people first, while remaining a socially conscious and responsible for-profit business focused on changing how we treat mental health.In short, we're just people helping people. Wanna join the herd?