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Job DescriptionJob Description

Novatech, is a Managed Office Provider, offering a comprehensive portfolio of IT, Print, Cloud and Security solutions for organizations across the country. We are growing nationwide and expanding into new markets across the US. This growth has created additional opportunitiesfor talented tech-minded individuals to join our team. Bring your career to Novatech and join our incredible team of Managed Office Experts.

As we grow nationwide, we have a great opportunity for a SYSTEMS ENGINEER L2 supporting clients in the greater COLUMBIA, SC area.

In this role, we are looking for client focused, technically minded professionals that can be described as diligent, passionate, intuitive, big picture thinkers, optimistic, self-motivated, adaptive, and collaborative.

Your primary job function will be direct user support for Novatech, Managed IT clients. Support will be via remote and at times in the field where you may be dispatched into our local customer base. Over and above your technical duties you will be expected to maintain a high level of professional service representation in working directly with our client base.

Responsibilities include but are not limited to:

· Troubleshoot server-based issues in hosted and onsite environments

o Windows Server topologies Interfacing with Primary contacts and client IT departments

· Research and repair application functionalities in hosted and onsite environments

o Working with third-party application vendors

o Knowledge of Azure and Office 365 environments

· Troubleshoot Networking, Router, and Firewall Issues in hosted and onsite environments

o VLAN, VPN, DHCP, IP Routing

· Manage tickets escalated from Helpdesk and NOC Teams

· Ability to identify and recommend both service fixes and new needs to solve issues

· Watch for trends and manage high profile support incidents

· Documentation and detail specialist

· Maintain training and certification goals

· Engagement of tickets based on severity,

· Proper customer communication for work approval

· Maintain security and privacy levels regarding customer data and corporate policies

· Update assigned tickets daily

o Enter accurate and detailed notes in tickets

o Verify Correct Status and Agreement

o Verify correct problem type and sub type

o Update Internal communication fields

· Communicate with customers regularly and often

o Follow up/return all emails and voicemails daily

o Close tickets only when customer confirms complete

· Understand and follow escalation paths

o Maintain reasonable time objectives in the troubleshooting

o Communicate with Team Leaders prior to escalations

o Communicate to the user that the ticket has been escalated

· Document new findings and update existing configurations

· Completing tasks against deadlines

· Maintain SLA goals

· Alert Management to any issues both internal and client facing

TRAVEL

Potential field dispatches will be with your own transportation. Mileage must be thoroughly tracked daily and will be paid every other week. Carolina Business Equipment, a Novatech company, pays mileage, parking, and tolls. Commuting miles will not be compensated for. Commuting miles are considered as home-to-office, any job site-to home, and any personal stops that would take you outside your normal travel patterns for that day. When going directly to a customer site from home, you can claim those miles as if traveling from Carolina Business Equipment, a Novatech company.

Novatech provides competitive compensation, great benefits, a positive upbeat culture, and ongoing professional development for your career.

Market competitive salary based upon experience.
Comprehensive benefit package including medical, prescription, dental, vision, life insurance and other supplemental coverage.
401(k) plan with matching company contribution
Generous Paid Time Off, Volunteer Time Off, Floating Holiday, Company Holidays and Parental Leave
$300 per year to contribute to achieving your personal wellness and fitness goals.

Employee Recognition Programs

Novatech, provides equal employment opportunities (EEO) to all employees and applicants. We consider qualified applicants for employment regardless of , , religion, creed, , , , , identification, , alienage or citizenship status, marital status, genetic information, veteran status or any other characteristic protected under applicable law.

Company DescriptionNovatech is a nationwide Managed Office provider that delivers a complete portfolio of technology solutions including IT, Print, Cloud, and Security. Headquartered in Nashville, Tennessee, the company partners with businesses across the country to streamline operations, strengthen security, and improve productivity. Since its founding in 1998, Novatech has built a reputation for combining innovative technology with personalized service, offering clients a single trusted source for their office technology needs. With a culture focused on growth, integrity, and collaboration, Novatech continues to expand its presence while creating rewarding opportunities for professionals who want to grow their careers in the technology industry.Company DescriptionNovatech is a nationwide Managed Office provider that delivers a complete portfolio of technology solutions including IT, Print, Cloud, and Security. Headquartered in Nashville, Tennessee, the company partners with businesses across the country to streamline operations, strengthen security, and improve productivity. Since its founding in 1998, Novatech has built a reputation for combining innovative technology with personalized service, offering clients a single trusted source for their office technology needs. With a culture focused on growth, integrity, and collaboration, Novatech continues to expand its presence while creating rewarding opportunities for professionals who want to grow their careers in the technology industry.

Prowess Consulting is a consulting firm that specializes in helping the largest enterprises in the technology industry define, manage, benchmark, and market their solutions and services. We take great pride in investing the time and effort to gain a deep understanding of our clients' technologies, their customers, and the stories and strategies they need to tell to be successful in the market. Our team of technology and marketing experts is immersed in the technology trends that affect our clients' businesses, so we can add value at every stage of engagement to help them succeed.

Prowess Consulting is looking for an enthusiastic Network Engineer/System Engineer well versed in infrastructure and hardware to join our team. The ideal candidate will have skills in a variety of technologies including networking, hardware, and Azure. Strong trouble shooting and creative problem-solving skills are required.

To be considered for this role, you must reside in the greater Seattle area. This is a full-time role that requires you to work on site, Monday through Friday. No third-party agencies, please.

• This role will contribute to Hardware Infrastructure maintenance and Azure virtual machine patching.
• Complete configuration, installation and support of equipment to the specifications of the business.
• Maintain software applications and operating systems through regular maintenance Maintain configuration and support documentation.
• Manage assigned projects and program components to deliver services in accordance with established objectives.
• Supervise the administration of systems and servers to ensure availability of services to authorized users.
• Maintain multi-site network operations, software applications, operating systems through regular maintenance.
• Troubleshoot malfunctions of hardware, software applications and security systems to resolve operational issues and restore services.

• 5-7 Years of experience in network engineering and hardware maintenance experience that requires monitors, keyboards, mice, etc.
• A broad knowledge of IT Systems engineering.
• Experience with system capacity and planning, as well as functional configuration and audit
• Experience with system planning and capacity tools and analyses
• 5-7 Years of experience working with Azure (logging into VM and installing necessary updates and patches)
• A bachelor's degree in a technical field such as computer science, computer engineering or related field degree is required to be eligible for this role.
• Excellent communication and team building skills are a must.

• The pay range offered for this position is $80,000 105,000 per year, depending on experience.

Prowess Consulting is an equal opportunity employer, and diversity is a core value for us. We are a Minority/Women-owned Business Enterprise (WMBE) in Washington, and we committed to diversity, equity, and inclusion. At Prowess Consulting, we are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. We provide a well-rounded benefits package including health insurance, flexible spending account, life and disability insurance, paid time off, and retirement plan investing.

Do you want to shape the future of fintech and healthtechOpportunity Happens Here. Location: This is a hybrid job that will require you to regularly complete projects at the data center in Andover, MA and go to the Boston office(280 Congress Street). Additionally, this role requires on-call rotations to cover weekends and nights.Senior Systems Network EngineerJoin our team at Alegeus, where you'll experience unmatched opportunity and a culture that cares deeply about succeeding together. As a Senior Systems Network Engineer, you'll drive our technology vision forward and push the boundaries of innovation with cutting-edge solutions. This is your opportunity to work with groundbreaking technology and tackle complex challenges, shaping of future of our tech landscape. If you are passionate about innovation and eager to make a difference, we would love to have you as a part of our dynamic and forward-thinking team.OPPORTUNITY HAPPENS HERE - REALIZE YOURSAlongside the best and the brightest, you will regularly:* Be the backbone of our infrastructure by designing, building, and maintaining high-performing systems, networks, and databases across hybrid on-premises and cloud environments.* Keep our environment secure and resilient through proactive monitoring, cybersecurity improvements, and scalable architecture that ensures high availability and reliability.* Automate and innovate by streamlining hybrid cloud infrastructure tasks, eliminating recurring issues, and driving efficiency through smart solutions.* Collaborate cross-functionally with Development, QA, DevOps, and Security teams to shape the future of our systems, from capacity planning to cutting-edge innovation.* Stay hands-on and ahead of the curve by evaluating emerging technologies, leading system upgrades, and optimizing performance with preventative maintenance and tuning.* Grow as a trusted expert through on-call support rotations, knowledge sharing, vendor partnerships, and creating best practices that raise the bar for IT operations.ESSENTIAL SKILLS FOR CREATING A LASTING IMPACTAlegeus colleagues are known as problem-solvers, risk-takers, and innovative thinkers. As a Senior Systems Network Engineer, these skills are essential for success:Abilities: Network Environment Management - Cisco, Juniper, Palo Alto, F5 and/or similar technologies (10-15 years).* Virtualization Environments Management - VMware, Azure, AWS, ZEN and/or similar technologies (10-15 years).* Storage environments - Infinidat, PureStorage, EMC, NetApps, Azure Blob, AWS S3/Glazier.* Windows environment - Active Directory, DNS, DHCP, Group Policies.* Linux Environments - CentOS, Ubuntu, RHEL and/or similar technologies.* Scripting - Powershell, Python, Perl, Bash and/or similar technologies (5-10 years).* Database Administration - MS SQL Server, Azure DB service, any other pertinent relational database.* A High-Level of understanding of infrastructure products and services and, more importantly, the ability to translate those technologies into value-added services for the supported business community.* Proven experience in overall Infrastructure planning, development and implementation.* Proven experience in fast paced, high traffic, highly virtualized environments supporting a Hybrid - SaaS delivery model.Education: Bachelor's degree (or equivalent) in Computer Science, Engineering, or related fieldBECAUSE WE CARE, WE OFFER: * A flexible work environment* Competitive salaries, paid vacation, and holidays* Robust professional development programs* Comprehensive health, wellness, and financial packagesSHARED AMBITION. INSPIRED FUTURE.At Alegeus, our success is guided by our aligned vision and values-it is how we work together and collaborate to achieve our goals.* People First. We pride ourselves in bringing talented people together and treating one another with care.* Partner Powered. We are committed to empowering our partners, knowing our success is shared and we win as one.* Always Advancing. We are driven by potential and relentlessly determined to achieve our goals.* I truly believe that people who are well-skilled and talented can go wherever they want in this company. We want to create the best place anyone has ever worked. - Alegeus employeeApply now, connect a friend to this opportunity, orWe are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.At Alegeus, being transparent about our compensation philosophy and approach is more than just a legal requirement. As our organization continues to grow and evolve, we have made a commitment to ensure that our compensation framework is equitable, data-driven, consistent, and unbiased, with allowable pay differences based on factors unique to each candidate (think: skills, experience, qualifications, etc.) in order to attract and retain a highly talented and committed workforce.We are taking an inside-out approach to pay transparency by first educating our valued managers and internal workforce and then moving to publishing compensation ranges externally. In the interim, if you are a California, Colorado, Connecticut, Maryland, Nevada, New Jersey, New York, Ohio or Washington resident and this role is physically available in your state or classified as remote, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. Please send an email identifying the title of the role you are interested in and the state you reside in to Happens Here.At Alegeus, we're driven by the possibilities ahead - energized by the challenges we tackle and the growth we create for our people and partners. Our culture thrives on exceptional work and diverse perspectives, with a strong sense of care that unites us. As we transform the healthcare benefits landscape, we empower our employees to shape their careers and the future of our industry. If you're ready to join a team that's bold, collaborative, and inspired to make an impact, your next opportunity starts here.If you've ever swiped an FSA debit card or saved money in an HSA, there's a good chance Alegeus helped make it possible! As the industry leader in consumer-directed healthcare solutions, our technology powers millions of benefit accounts.Our partners - which include some of the nation's largest health insurance plans, benefit administrators, and financial institutions - use Alegeus software to manage accounts and process more than $6 billion in healthcare payments annually. As the market continues to evolve, Alegeus is uniquely equipped with the technical expertise and proven experience to help our partners succeed and grow by delighting their customers.We take immense pride in the impact we deliver, and deeply value the teammates we collaborate with to achieve it. We prioritize authenticity, trust and tenacity, and welcome diverse perspectives as we tackle each new challenge head-on. If you're interested in working for an organization that cares deeply about succeeding together - for our partners, each other, and the people whose healthcare journeys we support - then you've come to the right place.* J-18808-Ljbffr

Sr Systems Network Engineer
Must live in a New England State or New York
Fully remote except possible travel to the data centers in MA once a month

Very senior - somebody who has been in the industry for 10 years and has virtualization

• Can hit the ground running
• They'd only have to learn the infrastructure of the client.
• Deep networking
• Network storage understanding

RELOCATION ASSISTANCE: Relocation assistance may be available

CLEARANCE TYPE: A US Government security clearance per customer's requirements.

TRAVEL: Yes, 10% of the Time

Description

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work — and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.

Northrop Grumman Mission Systems is a trusted provider of mission-enabling solutions for global security. Our organization is chartered with providing the skills, innovative technologies to develop, design, produce and sustain optimized product lines across the sector while providing a decisive advantage to the warfighter.

We are looking for you to join our team as a Network Engineer/Principal Network Engineer based out of San Diego, CA . As a Network Engineer/Principal Network Engineer at Northrop Grumman you will have a challenging and rewarding opportunity to be a part of our Enterprise-wide digital transformation. Through the use of Model-based Engineering, DevSecOps and Agile practices we continue to evolve how we deliver critical national defense products and capabilities for the warfighter. Our success is grounded in our ability to embrace change, move quickly and continuously drive innovation. The successful candidate will be collaborative, open, transparent, and team-oriented with a focus on team empowerment & shared responsibility, flexibility, continuous learning, and a culture of automation.

What You’ll get to Do:

• Work closely with engineers and technicians in a lab environment

• Advise on integration of new emerging industry technologies to the program’s systems

• Implement engineering changes to the system as required

• Review, analyze, and incorporate technical requirements into end-to-end system architectures

• Responsible for completing the network configurations and coordinating with the peers, SMEs, and government engineers.

• Occasional travel may be required

This position may be filled as a Network Engineer or Principal Network Engineer.

Qualifications:

Basic Qualifications for Network Engineer:

• Bachelors degree in science, engineering, or related discipline with 2 years of experience; OR 0 years of experience with a Masters degree

• An additional 4 years of relevant experience can be considered in lieu of a Bachelor degree.

• Experience with network design, architecture, specifications, and equipment selection.

• Understanding of IP4 and IPv6 network design, including IP sub-netting and protocols including BGP, OSPF and EIGRP.

• Understanding of network device configuration and troubleshooting (ideally, Cisco IOS/IOS-XE).

• Understanding of advanced features like GRE, IPSEC, IP quality-of-service, VLANs, and multicast.

• Familiar with network management protocols, like SNMP, SSH, syslog, RADIUS/TACACS.

• Ability to travel 10% of the time

• Must be a US Citizen

• CLEARANCE: The ability to obtain and maintain a DoD secret clearance is required

Basic Qualifications for Principal Network Engineer:

• Bachelors degree in science, engineering, or related discipline with 5 years of experience; OR 3 years of relevant experience with a Masters degree; OR 1 year of experience with STEM PhD degree

• An additional 4 years of relevant experience can be considered in lieu of a Bachelor degree.

• Experience with network design, architecture, specifications, and equipment selection.

• Understanding of IP4 and IPv6 network design, including IP sub-netting and protocols including BGP, OSPF and EIGRP.

• Understanding of network device configuration and troubleshooting (ideally, Cisco IOS/IOS-XE).

• Understanding of advanced features like GRE, IPSEC, IP quality-of-service, VLANs, and multicast.

• Familiar with network management protocols, like SNMP, SSH, syslog, RADIUS/TACACS.

• Ability to travel 10% of the time

• Must be a US Citizen

• CLEARANCE: The ability to obtain and maintain a DoD secret clearance is required

Preferred Qualifications:

• DoD 8570 Security certification such as Sec+, CASP, CISSP, or equivalent.

• A professional certification specific to the networking industry like a CCNA/CCNP/CCIE or equivalent.

• Familiar with network management applications, like Splunk, Firepower Management Center (FMC), and/or Cisco ISE.

• Exposure to the Risk Management Framework, associated security controls, and STIGs.

• Familiar with Windows, Linux, and VMWare configuration and troubleshooting.

• Experience with HAIPE/TACLANE and other military COMSEC/CRYPTO equipment and procedures.

• Experience with tactical/military radio networks, like Common Data Link (CDL) and ANW2.

• Experience with (MIL) SATCOM equipment and services.

• Experience with Cisco Unified Communications / VoIP and VTC

• Experience with Cisco Modelling Labs (CML) or Virtual Internet Routing Lab (VIRL).

• Proficiency with MS Office tools, including PowerPoint and Visio

• Active U.S. Government DOD Secret Clearance

Primary Level Salary Range: $81,300.00 - $21,900.00

Secondary Level Salary Range: 100,300.00 - 150,500.00

The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.

Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.

The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.

Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.