1,062 Mobile Operations jobs in the United States

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.
Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.
Comcast NBCUniversal has announced its intent to create a new publicly traded company ('Versant') comprised of most of NBCUniversal's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well-capitalized company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025.
The Enterprise IT Mobile Manager leads the strategy, delivery, and continuous improvement of enterprise mobile services, ensuring secure, seamless, and cost-effective mobile experiences for employees, executives, and contractors across the organization. This role is accountable for delivering measurable service value, driving cost efficiency, and maximizing the ROI of mobile assets and services.
The Mobile Manager oversees a team of service analysts who support with telecom expense reconciliation, mobile analytics, contractual compliance, and service performance tracking. This role collaborates across IT, Finance, Procurement, and Security to ensure mobile services are optimized, well-governed, and aligned with business needs.
Key Responsibilities:
Strategic & Operational Leadership
+ Define and execute the enterprise mobile strategy, balancing user experience, scalability, and cost control.
+ Oversee the full lifecycle of mobile assets (smartphones, tablets, hotspots, wearables) from procurement through decommissioning.
+ Lead Unified Endpoint Management (UEM) platform operations (e.g., Microsoft Intune, Tangoe Mobile etc.), ensuring policy compliance and secure mobile access.
+ Evaluate emerging technologies for potential value and integration into our broad business ecosystem.
Cost Management & Service Value
+ Own the enterprise mobile budget and cost model; ensure proactive forecasting, tracking, and variance reporting.
+ Lead the reconciliation of carrier bills, cross-charging, and mobile spend analytics.
+ Drive service value through cost-performance benchmarking, plan optimization, contract consolidation, and usage analysis.
+ Identify opportunities to reduce total cost of ownership (TCO) while enhancing user satisfaction and productivity.
Team Management & Analytics
+ Manage a team of mobile service analysts responsible for:
+ Carrier invoice analysis and dispute resolution
+ Monthly and quarterly mobility reporting (usage, spend, adoption, compliance)
+ Service performance reviews, dashboards, and SLA/KPI tracking
+ Identifying service bottlenecks and recommending operational improvements
+ Foster a culture of data-driven decision-making and continuous service improvement.
Vendor & Contract Oversight
+ Manage relationships and performance of telecom carriers, OEMs, and mobile service providers globally.
+ Negotiate wireless service contracts, device leases, and UEM platform agreements with cost, flexibility, and scalability in mind.
Service Management & VIP Support
+ Ensure effective end-user mobile support, including executive and VIP user support through white-glove services and proactive device management.
+ Oversee incident trends, user satisfaction, and service desk alignment for mobile support issues.
+ Support service readiness for M&A activity, workforce expansions, and remote working models.
Security & Compliance
+ Collaborate with Cyber Security teams to enforce mobile device encryption, threat defense, and data loss prevention standards.
+ Ensure compliance with enterprise policies and any relevant regulatory requirements
Requirements:
+ 7+ years of experience in enterprise IT, with 3+ years leading mobile technology operations.
+ Strong knowledge of UEM platforms and mobile OS ecosystems (iOS, Android, Windows).
+ Proven experience in mobility-related cost management, TEM (telecom expense management), and service analytics.
+ Experience managing teams and delivering operational reporting to senior stakeholders.
Desired Characteristics:
+ ITIL certification and familiarity with service lifecycle and continual improvement processes.
+ Experience supporting VIP or executive-level users.
+ Familiarity with Mobile Threat Defense (MTD), eSIM provisioning, and mobile security standards.
+ Working knowledge of enterprise finance or procurement systems (e.g., ServiceNow, SAP, Craft).
Key Competencies:
+ Strategic and financial acumen
+ Service-oriented mindset with measurable outcomes focus
+ Strong data analysis and reporting capabilities
+ Executive communication and vendor negotiation skills
+ Operational excellence and continuous improvement leadership
Additional Requirements:
+ Hybrid: This position has been designated as hybrid, generally contributing from the office a minimum of three days per week.
This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page ( of the Careers website. Salary range: $80,000 - $100,000
As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to

Mobile Operations is a rapidly growing business arm servicing consumer and fleet customers across the country/service territories. The scope of mobile services and operational complexities continue to increase as customers' demand for 'last-mile' delivery of services becomes more commonplace. Mobile Operations is designed to drive growth in eCommerce and fleet sales for Goodyear, by providing mobile tire installation, as well as growing a menu of mobile preventative maintenance services (e.g., oil changes, filters, wipers and lights).
The Market Manager Mobile Operations is responsible for executing all fleet operations activity within multiple markets/metropolitan areas (7-10 per manager), spanning multiple states (20-25% of country). This position's primary responsibilities include hiring, training and management of Lead/Mobile Ambassadors (15-30). The incumbent will also be responsible for assuring the Ambassadors' equipment/operational relationships are in working order. The role will support items/functions to manage service vehicles (20-30), vehicle servicing equipment/tools, phone/PC (personal computer), vendor relations and internal partners (e.g., Store/District Managers). This role will provide operational leadership (including management of the ambassador workforce, fleet vehicles, labor/asset scheduling and general operations problem resolution). This associate will lead a designated multi-state market/geography containing vehicles domiciled at multiple Goodyear-owned retail stores and/or commercial tire centers. In addition, the Market Manager Mobile Operations is accountable for maintaining and/or improving a set of last-mile based KPIs (key performance indicators), including customer on-time rates, service quality, route departure times, service times, etc.
**What You'll Do:**
+ Field Staff Management:
+ Manage hiring, training and staffing needs for mobile tire and vehicle maintenance services
+ Support training on new systems, tools, procedures and policies
+ Schedule and assign drivers to vans/routes and assure ambassadors' schedules align with route times and they execute on-time
+ Ensure the safety of your workforce. Duties including, but not limited to having proper equipment/gear, reducing/handling accidents, monitoring/planning around extreme weather conditions
+ Business Management:
+ Work with sales to support business development (including joint visits and vehicle/ambassador availability)
+ Work closely with the Central Planning team ("MILES") to ensure schedules, order capacity, order status, troubleshooting and planning adjustments are made regularly across the network
+ Facilitate communications with and on-boarding of fleet customers
+ Manage/Optimize fleet operations costs (including labor, van maintenance/repair, inventory, tolls/fees) - Working closely with Fleet Manager
+ Troubleshoot daily challenges (e.g., staff shortages, inoperable assets, adverse weather, tire/supply availability and upset customers)
+ Operations Management:
+ Regular communication to plan/resolve issues with customers and supporting functions (including logistics support, customer service, fleet customers and sales)
+ Work closely with managers/colleagues to develop, improve, communicate and execute SOPs (standard operating procedures)
+ Optimize operations to meet KPIs (e.g., customer satisfaction, labor efficiency rates/safety)
+ Partner with internal functions (e.g., Retail Operations, Commercial tire, Research and Development (R&D)) to ensure collaborations work effectively (e.g., managing inventory, sharing physical space, managing distributor service levels and fleet service)
+ Execute/Support pilot tests (e.g., new partnerships, operation tests and labor models for mobile installs & service).
+ Asset Management:
+ Operate/Manage assigned fleet of vans and equipment for designated markets - Ensuring van fleet uptime is at optimal levels to drive revenue growth and prevent operational disruption
+ Manage/Train team to use and maintain all field technology (cell phones, laptops, point-of-sale (POS), connected tools, etc.)
+ Ensure that the vans' preventive maintenance schedules are adhered to and all equipment is operational and functioning with safety/efficiency
+ Control tire inventory flowing from wholesale distributors (WDs) to van operations based at company-owned stores
+ Perform regular audits to ensure that each van's graphics/exterior (body, mirrors, lights) are in clean, presentable and safe working order
**What We're Looking For:**
+ Bachelors degree in Business Management, Logistics or Operations Management or in lieu of degree 8 or more years of Fleet Management/Operations
+ 3 or more years of experience in Fleet Management/Operations
+ Experience leading/managing teams (preferably in field positions)
+ Experience managing company assets
+ Strong experience in hiring/training of personnel
**What Will Set You Apart:**
+ Masters degree in Business Management, Logistics or Operations Management
+ Entrepreneurial mindset, with ability to deliver customer satisfaction results and revenue growth
+ Demonstrated skills in leadership, business planning and operations
+ Ability to manage multiple initiatives and meeting deadlines
+ Excellent Interpersonal skills and ability to build, manage and motivate teams
+ Strong customer-first mindset to deliver world-class service levels
+ Travel likely >50%
Goodyear is one of the world's largest tire companies. It employs about 71,000 people and manufactures its products in 55 facilities in 22 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to Goodyear.com .
If you need reasonable accommodation to complete the online application, or any other part of the employment process, please contact the Goodyear Candidate Care Line at .
Goodyear is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.
At Goodyear, we make life's connections easier every day.
People around the world count on us to get them where they need to go, now and into the future. But our relentless pursuit of forward motion doesn't just keep the world moving. It shapes a workplace that celebrates our different talents, experiences, and culture. It inspires us to continue developing our skills and encourages our career moves all while keeping us focused on building a better future for our associates, our business, and the planet.
Come discover the opportunities ahead with Team Goodyear.
Working at Goodyear ( true member of the Goodyear hiring team will always interview candidates in-person or over the phone before extending any job offers. Candidates are never asked to download software, provide financial information or send payment as part of the employment process.
Goodyear is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. If you need reasonable accommodation to complete the online application, or any other part of the employment process, please call the Goodyear Candidate Care Line at .
When contacting us, please provide your name, telephone number, and email address, along with a description of your request for accommodation.
Click here for more information about Equal Opportunity laws and here ( for related information.
Reasonable workplace accommodations are considered on a case-by-case basis. Please note that only those inquiries concerning a request for a reasonable workplace accommodation will be responded to.
Goodyear is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regards to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Click here ( for more information about Equal Opportunity laws and here ( for related information.
See Goodyear's EEO & Affirmative Action Policy Affirmation here ( .
Notice: Federal law requires Goodyear to verify the identity and employment eligibility of all persons hired to work in the United States. Goodyear will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. See posters below for details.
E-Verify Participation Poster (English and Spanish) ( you have the right to work, don't let anyone take it away.
Are you an agency Recruiter in the Americas or Asia Pacific? Goodyear's Global Talent Acquisition team has partnered with Recruitifi for all salaried, non-executive level candidate submissions. To be a part of our agency community please apply here ( .

The Market Manager Mobile Operations is responsible for executing all fleet operations activity within multiple markets/metropolitan areas (7-10 per manager), spanning multiple states (20-25% of country). This position's primary responsibilities include hiring, training and management of Lead/Mobile Ambassadors (15-30). The incumbent will also be responsible for assuring the Ambassadors' equipment/operational relationships are in working order. The role will support items/functions to manage service vehicles (20-30), vehicle servicing equipment/tools, phone/PC (personal computer), vendor relations and internal partners (e.g., Store/District Managers).
**What You'll Do:**
+ Field Staff Management:
+ Manage hiring, training and staffing needs for mobile tire and vehicle maintenance services
+ Support training on new systems, tools, procedures and policies
+ Schedule and assign drivers to vans/routes and assure ambassadors' schedules align with route times and they execute on-time
+ Ensure the safety of your workforce. Duties including, but not limited to having proper equipment/gear, reducing/handling accidents, monitoring/planning around extreme weather conditions
+ Business Management:
+ Work with sales to support business development (including joint visits and vehicle/ambassador availability)
+ Work closely with the Central Planning team ("MILES") to ensure schedules, order capacity, order status, troubleshooting and planning adjustments are made regularly across the network
+ Facilitate communications with and on-boarding of fleet customers
+ Manage/Optimize fleet operations costs (including labor, van maintenance/repair, inventory, tolls/fees) - Working closely with Fleet Manager
+ Troubleshoot daily challenges (e.g., staff shortages, inoperable assets, adverse weather, tire/supply availability and upset customers)
+ Operations Management:
+ Regular communication to plan/resolve issues with customers and supporting functions (including logistics support, customer service, fleet customers and sales)
+ Work closely with managers/colleagues to develop, improve, communicate and execute SOPs (standard operating procedures)
+ Optimize operations to meet KPIs (e.g., customer satisfaction, labor efficiency rates/safety)
+ Partner with internal functions (e.g., Retail Operations, Commercial tire, Research and Development (R&D)) to ensure collaborations work effectively (e.g., managing inventory, sharing physical space, managing distributor service levels and fleet service)
+ Execute/Support pilot tests (e.g., new partnerships, operation tests and labor models for mobile installs & service).
+ Asset Management:
+ Operate/Manage assigned fleet of vans and equipment for designated markets - Ensuring van fleet uptime is at optimal levels to drive revenue growth and prevent operational disruption
+ Manage/Train team to use and maintain all field technology (cell phones, laptops, point-of-sale (POS), connected tools, etc.)
+ Ensure that the vans' preventive maintenance schedules are adhered to and all equipment is operational and functioning with safety/efficiency
+ Control tire inventory flowing from wholesale distributors (WDs) to van operations based at company-owned stores
+ Perform regular audits to ensure that each van's graphics/exterior (body, mirrors, lights) are in clean, presentable and safe working order
**What We're Looking For:**
+ Bachelors degree in Business Management, Logistics or Operations Management or in lieu of degree 8 or more years of Fleet Management/Operations
+ 3 or more years of experience in Fleet Management/Operations
+ Experience leading/managing teams (preferably in field positions)
+ Experience managing company assets
+ Strong experience in hiring/training of personnel
**What Will Set You Apart:**
+ Masters degree in Business Management, Logistics or Operations Management
+ Entrepreneurial mindset, with ability to deliver customer satisfaction results and revenue growth
+ Demonstrated skills in leadership, business planning and operations
+ Ability to manage multiple initiatives and meeting deadlines
+ Excellent Interpersonal skills and ability to build, manage and motivate teams
+ Strong customer-first mindset to deliver world-class service levels
+ Travel likely >50%
#LI-AL3
Goodyear is one of the world's largest tire companies. It employs about 71,000 people and manufactures its products in 55 facilities in 22 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to Goodyear.com .
If you need reasonable accommodation to complete the online application, or any other part of the employment process, please contact the Goodyear Candidate Care Line at .
Goodyear is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.
At Goodyear, we make life's connections easier every day.
People around the world count on us to get them where they need to go, now and into the future. But our relentless pursuit of forward motion doesn't just keep the world moving. It shapes a workplace that celebrates our different talents, experiences, and culture. It inspires us to continue developing our skills and encourages our career moves all while keeping us focused on building a better future for our associates, our business, and the planet.
Come discover the opportunities ahead with Team Goodyear.
Working at Goodyear ( true member of the Goodyear hiring team will always interview candidates in-person or over the phone before extending any job offers. Candidates are never asked to download software, provide financial information or send payment as part of the employment process.
Goodyear is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. If you need reasonable accommodation to complete the online application, or any other part of the employment process, please call the Goodyear Candidate Care Line at .
When contacting us, please provide your name, telephone number, and email address, along with a description of your request for accommodation.
Click here for more information about Equal Opportunity laws and here ( for related information.
Reasonable workplace accommodations are considered on a case-by-case basis. Please note that only those inquiries concerning a request for a reasonable workplace accommodation will be responded to.
Goodyear is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regards to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Click here ( for more information about Equal Opportunity laws and here ( for related information.
See Goodyear's EEO & Affirmative Action Policy Affirmation here ( .
Notice: Federal law requires Goodyear to verify the identity and employment eligibility of all persons hired to work in the United States. Goodyear will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. See posters below for details.
E-Verify Participation Poster (English and Spanish) ( you have the right to work, don't let anyone take it away.
Are you an agency Recruiter in the Americas or Asia Pacific? Goodyear's Global Talent Acquisition team has partnered with Recruitifi for all salaried, non-executive level candidate submissions. To be a part of our agency community please apply here ( .

Overview

Bloodmobile Driver - Mobile Operations Assistant

Box Truck Driver/Donor Registration

Dover, DE

CDL & Non-CDL Licenses Welcome

Medical Examiner's Certificate (MEC), Form MCSA-5876 REQUIRED

In 1954, the Blood Bank of Delmarva was established in the Delmarva region as a private, not for profit agency to collect, test, and distribute blood products. Today, the Blood Bank of Delmarva is a division of New York Blood Center and is among the nation's premium providers of blood products and services and an integral part of the Delmarva community's health care system. As of October 2019, the Blood Bank of Delmarva employs approximately 175 full- and part-time employees. Our employees are committed to the Blood Center's mission of providing a safe and adequate blood for patients within our community.

Travel, meet new people, and work in a fast-paced environment!

Full Benefits!

Responsibilities

The Bloodmobile Driver/Mobile Operations Assistant - Box Truck Driver/Donor Registration position is responsible for driving a 26 ft box truck to and from blood drives throughout New Castle, Kent, and Sussex Counties, as well as the surrounding areas. Also prepares equipment and supplies for blood drives, transporting them to and from mobile draw sites, loading and unloading transport vehicles. Assists with setting up the blood drive. Assists with blood collection allied activities in the donor room and at mobile sites in accordance with BBD guidelines as described below. This position is considered "essential" during severe weather or emergency operation events.

***Shift Schedule: Morning, Evening, and Weekend shifts are required. Schedule released 2 weeks in advance***

• Drives the blood bank vehicles, including Box Trucks, to and from blood drives operating in a safe manner. Assures timely arrival at blood drive location.
• Assists with setting up and breaking down the blood drive.
• Prepares equipment and supplies for blood drives, loading and unloading them onto transport vehicles. Assures all supplies necessary for a successful drive are packed as needed. Maintains supplies in a neat and orderly fashion and follows regulatory requirements when returning them to the storage area after a blood drive.
• Assists with donor care activities, primarily registration of donors, and other miscellaneous duties as needed to ensure a safe and efficient mobile blood draw operation.
• Assists in maintaining the blood bank vehicles in a manner which ensures mechanical components are functioning properly and are road safe and ready. Cleans out the vehicle following blood drives. Performs vehicle inspections, minor vehicle upkeep and maintenance. Timely reporting of additional maintenance needs to the Facilities Department when required
• Follows procedures to ensure DOT logs and reports are completed as required
• Exemplifies BBD's Core Values and meets or exceeds internal and external customer's service expectations.

Qualifications

Education:

• High School Diploma or equivalent.

Experience:

• Valid Driver's License.
• 2+ years of experience driving 26 ft box trucks or other large vehicles requiring a Medical Examiner's Certificate (MEC), Form MCSA-5876 .
• Working knowledge of large vehicle operation, parts, and basic preventative maintenance procedures with the ability to read and interpret basic mechanical and technical procedures.
• Ability to prepare basic reports related to vehicle maintenance and identify mechanical failures on a vehicle either to prevent or reduce downtime.
• Ability to accurately enter donor information for successful donor registration into computer system.
• Ability to provide highest quality service to all customers. Must be able to multi-task proficiently and work a variable work schedule.

Our client is seeking a dynamic and experienced Telecom Network Operations Manager to oversee their critical network infrastructure. This role offers a Hybrid work arrangement, allowing for a blend of remote flexibility and in-office collaboration in the bustling city of Boston, Massachusetts, US . The Telecom Network Operations Manager will be responsible for ensuring the continuous and efficient operation of the company's telecommunications network, including planning, installation, maintenance, and support. You will lead a team of network engineers and technicians, providing guidance, setting performance goals, and fostering professional development. Key responsibilities include monitoring network performance, identifying and resolving issues proactively, and implementing network upgrades and expansions. You will manage vendor relationships, negotiate service level agreements, and ensure compliance with industry standards and regulations. The ideal candidate possesses a Bachelor's degree in Telecommunications, Computer Science, Engineering, or a related field, with a minimum of six years of experience in telecommunications network operations, including at least two years in a management or supervisory capacity. Deep understanding of network protocols, hardware, and software is essential. Proven experience with network monitoring tools, troubleshooting methodologies, and disaster recovery planning is required. Excellent leadership, communication, and problem-solving skills are critical for managing both the team and the network infrastructure effectively. This position requires the ability to work independently and collaboratively, adapting to both remote and on-site work demands. Join our client and play a pivotal role in maintaining a robust and reliable telecommunications network.

Our client is searching for a strategic Telecom Network Operations Manager to lead their network infrastructure team in Minneapolis, Minnesota, US . This role is pivotal in ensuring the stability, performance, and security of our client's telecommunications network. You will oversee daily operations, manage a team of network engineers, and develop strategies for network expansion and optimization. Responsibilities include monitoring network performance, troubleshooting complex issues, implementing new network technologies, and managing vendor relationships. The ideal candidate will possess a deep understanding of networking protocols, experience with various telecom technologies (e.g., fiber optics, wireless, VoIP), and strong leadership and project management skills. Proven experience in managing large-scale network operations and a track record of improving network reliability are essential. A Bachelor's degree in Computer Science, Telecommunications Engineering, or a related field is required, along with a minimum of 8 years of progressive experience in the telecommunications industry. Certifications such as CCNA, CCNP, or similar are highly desirable. This position offers a hybrid work arrangement, blending essential on-site presence at our Minneapolis, Minnesota, US headquarters with remote work flexibility.

Our client is actively seeking a dedicated and skilled Telecom Network Operations Specialist to join their expanding team. This position is fully remote, offering the flexibility to work from anywhere within the US. You will play a crucial role in ensuring the seamless operation, maintenance, and performance of our client's telecommunications network infrastructure. This includes monitoring network health, responding to incidents, performing routine maintenance, and implementing configuration changes to optimize network efficiency and reliability. A deep understanding of various telecom technologies and protocols is vital for success in this role.

Key responsibilities include:

• Real-time monitoring of network performance, availability, and utilization using industry-standard tools.
• Promptly identifying, diagnosing, and resolving network incidents and outages to minimize downtime.
• Implementing and managing network configurations, upgrades, and patches across various network devices (routers, switches, firewalls, etc.).
• Performing routine preventative maintenance on network equipment and systems.
• Responding to service requests and troubleshooting customer-reported issues related to network connectivity and performance.
• Documenting network configurations, procedures, and incident resolutions accurately.
• Collaborating with other engineering and support teams to ensure integrated network operations.
• Participating in on-call rotation to provide 24/7 support for critical network events.
• Evaluating and recommending new technologies or solutions to enhance network capabilities.
• Ensuring network security policies and best practices are adhered to.
• Contributing to the continuous improvement of network operations processes and tools.

The ideal candidate will possess an Associate's or Bachelor's degree in Telecommunications, Computer Science, or a related field, or equivalent practical experience. A minimum of 3-5 years of hands-on experience in telecommunications network operations is required. Proficiency in networking protocols (TCP/IP, BGP, OSPF) and experience with network monitoring tools (e.g., SolarWinds, Nagios, Zabbix) are essential. Familiarity with various telecom technologies such as MPLS, DWDM, VoIP, and cellular networks is highly advantageous. Strong troubleshooting and problem-solving skills, coupled with excellent written and verbal communication abilities, are a must. This is a remote-first position, perfect for a self-motivated individual seeking a challenging and rewarding career in network operations without the need for a physical office presence.