Supervisor, Clinical Operations

60560 Yorkville, Illinois Rush Copley Medical Center

Posted 2 days ago

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Job Description

The Supervisor, Clinical Operations provides support to organizational initiatives, serves in leadership roles on committees, and partners with organizational departments to create an optimal patient experience. The Supervisor serves as a clinical content expert who is able to accurately and effectively disseminate knowledge and mentor peers. The Supervisor supports and provides input for the local and external nursing profession in collaboration with the group's clinical leadership team.
In addition, the Supervisor is responsible for the assessment, planning, implementation, and evaluation of the patients' status, plan of care, and goal achievement. Care is provided in a compassionate, professional, ethical, and knowledgeable fashion based on the Caring Model, exemplifies the mission, vision and values of Rush Copley, and is in accordance with policies and procedures. The Supervisor is expected to uphold the most ethical and safe processes while keeping the care of the patient as a top priority. The position works closely with the entire multidisciplinary team and must have a complete understanding of own limitations and, in turn, seek advice, judgment and support of others, when necessary.
**The Supervisor, Practice Operations will have the following key responsibilities for supporting RUSH Yorkville Primary Care and Sports Medicine, RUSH Sugar Grove Family Medicine, and Rush West Aurora Family Medicine.**
+ Works closely with Practice Manager, department leads, and clinical staff to ensure excellent patient experience and optimal clinic workflow in three ambulatory clinics.
+ Provides leadership support and coaching to coworkers.
+ Supervises staff assignments, competencies, and clinical staff schedules; makes immediate adjustments to achieve goals, coverage requirements
+ Primary contact for clinical team call-ins and subsequent management of schedule changes.
+ Mentors and coaches staff members to provide optimal patient experience.
+ Conducts employee performance evaluations with coaching and direction from the Manager.
+ Reviews and approves payroll time clock punches and PTO requests in Kronos
+ Reviews applicant submissions, performs applicant interviews, and hiring.
+ Facilitates the implementation and understanding of organizational quality initiatives
+ Monitors non-staff supply and medication expense and maintains within budget
+ Conducting daily, monthly, annual or ad hoc reports, as directed by Practice Manager
**Requirements** : Associate's Degree in Nursing required, Bachelor's degree in Nursing preferred. For hires or transfers on/after 8/1/2013, must attain a BSN within 5 years of hire/transfer date.
+ Excellent oral/written communication skills
+ **Excellent organizational skills**
+ **Detail-oriented**
+ **Ability to set priorities, document conversations and specific actions taken and develop applicable policies and procedures**
+ **Flexible; able to adapt to change**
**Experience:**
+ Medical practice management and EMR software experience
+ Prefer one year of ambulatory nursing experience
Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status and other legally protected characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting
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Supervisor, Healthcare Services

60435 Joliet, Illinois Molina Healthcare

Posted 2 days ago

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Job Description

**JOB DESCRIPTION**
**Job Summary**
Works with physicians and multidisciplinary team members to develop a plan of care for each assigned patient from admission through discharge. Assesses members for care needs, and develops treatment plan with practitioners, providers, members and support system. Ensures quality member care is provided. Ensures patient is progressing towards desired outcomes by continuously monitoring patient care through assessments and/or evaluations. Assesses and responds to patient/family needs by coordinating efforts of other team members. Identifies and resolves barriers that hinder effective patient care. May coordinate for medical service/appointments once discharge is complete and make the necessary community resource referrals.
**KNOWLEDGE/SKILLS/ABILITIES**
+ Operational Efficiency: Assists in implementing health management activities in accordance with regulatory, contract standards and accreditation compliance.
+ Functions as a "hands-on" supervisor, assisting with assessing and evaluation of systems, day to day operations and adherence to health management level 1 program to maintain and/or improve the quality and efficiency of the health management level 1 program operations/services.
+ Training: Assists in the coordination of orienting and training staff, new and existing, to ensure maximum efficiency and productivity, program implementation, and service excellence.
+ Oversight: Assists with staff Performance Appraisals, ongoing monitoring of performance, and application of protocols and guidelines. Collaborates with and keeps the Manager, Corporate Health Management, apprised of operational issues, staffing, resources, system and program needs.
+ Assists with coordination and reporting of department statistics and ongoing client reports, as assigned.
**JOB QUALIFICATIONS**
**Required Education**
Associate degree or equivalent combination of education and experience
**Required Experience**
3-5 years
**Required License, Certification, Association**
Active, unrestricted, Healthcare Related license in California if applicable. Willing to obtain licensure in other states
**Preferred Education**
Bachelor's Degree or equivalent combination of education and experience
**Preferred Experience**
5-7 years
To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
Pay Range: $69,779 - $136,069 / ANNUAL
*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.
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Supervisor, Healthcare Services (Illinois)

60435 Joliet, Illinois Molina Healthcare

Posted 2 days ago

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Job Description

***Illinois residents preferred**
**Candidates who do not live in Illinois must be willing to work Central daytime business hours.**
JOB DESCRIPTION
Job Summary
Leads and supervises multidisciplinary team of healthcare services professionals in some or all of the following functions: care management, utilization management, behavioral health, care transitions, long-term services and supports (LTSS), and/or other special programs. Ensures members reach desired outcomes through integrated delivery and coordination of care across the continuum, and contributes to overarching strategy to provide quality and cost-effective member care.
Essential Job Duties
- Assists in implementing health management, care management, utilization management, behavioral health and other program activities in accordance with regulatory, contract standards and accreditation compliance.
- Functions as a "hands-on" supervisor, assisting with assessing and evaluation of systems, day-to-day operations and efficiency of operations/services.
- Assists in the coordination of orienting and training staff to ensure maximum efficiency and productivity, program implementation, and service excellence.
- Trains and supports team members to ensure high-risk, complex members are adequately supported.
- Assists with staff performance appraisals, ongoing monitoring of performance, and application of protocols and guidelines.
- Collaborates with and keeps healthcare services leadership apprised of operational issues, staffing, resources, system and program needs.
- Assists with coordination and reporting of department statistics and ongoing client reports, as assigned.
- Local travel may be required (based upon state/contractual requirements).
Required Qualifications- At least 5 years health care experience, and at least 2 years of managed care experienced in one or more of the following areas: utilization management, care management, care transitions, behavioral health, long-term services and supports (LTSS), or equivalent combination of relevant education and experience. r equivalent combination of relevant education and experience.
- Registered Nurse (RN), Licensed Vocational Nurse (LVN), Licensed Practical Nurse (LPN), Licensed Clinical Social Worker (LCSW), Licensed Marriage and Family Therapist (LMFT), Licensed Professional Clinical Counselor (LPCC), or Licensed Master of Social Work (LMSW). Clinical licensure and/or certification required ONLY if required by state contract, regulation or state board licensing mandates. If licensed, license must be active and unrestricted in state of practice.
- Ability to manage conflict and lead through change.
- Operational and process improvement experience.
- Strong written and verbal communication skills.
- Working knowledge of Microsoft Office suite.
- Ability to prioritize and manage multiple deadlines.
- Excellent organizational, problem-solving and critical-thinking skills.
Preferred Qualifications
- Registered Nurse (RN). License must be active and unrestricted in state of practice.
- Certified Case Manager (CCM), Certified Professional in Health Care Management certification (CPHM), Certified Professional in Health Care Quality (CPHQ) or other health care or management certification.
- Medicaid/Medicare population experience.
- Clinical experience.
- Supervisory/leadership experience.
To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V
#PJHPO2
Pay Range: $69,779 - $136,069 / ANNUAL
*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.
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