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Our client is seeking a Help Desk Associate to join their team. As a Help Desk Associate you will be part of the IT Support Department, providing essential assistance to end users. The ideal candidate will have strong customer service skills, basic IT troubleshooting abilities, and effective communication skills, which will align successfully with the organization.

Job Title: Help Desk Associate
Location: Madison, WI
Hours: 3rd shift, Tuesday to Saturday, from 12:00 AM to 8:30 AM.
Pay Range: $18 - $20 /hr. on W2

What's the Job?

• Provide support to end users on a variety of technical issues.
• Identify, research, and resolve technical problems through various communication channels.
• Document, track, and monitor problems to ensure timely resolution.
• Respond to telephone calls, emails, and personnel requests for technical support.
• Utilize established guidelines to perform job functions effectively.

• Minimum of 6 months experience in customer service.
• Basic IT troubleshooting experience for at least 6 months.
• Call center experience for a minimum of 6 months.
• Knowledge of commonly used concepts and procedures in IT support.
• Ability to work the 3rd shift, Tuesday to Saturday, from 12:00 AM to 8:30 AM.

ASRC Federal is a leading government contractor furthering missions in space, public health and defense. As an Alaska Native owned corporation, our work helps secure an enduring future for our shareholders. Join our team and discover why we are a top veteran employer and Certified Great Place to Work

ASRC Federal Data Networks Corporation (DNC) is seeking Operations Support Help Desk staff for positions supporting the NOAA Office of Space Commerce, Space Operations Division, TraCSS Operations Branch in Boulder CO. The candidate will join a team staffing the TraCSS operations center performing monitoring and analysis of space traffic products and computational processes. The Help Desk will respond to and document issues and follow through with escalation and responses to users. The operations center will be staffed 24/7 so the candidate should expect shift work.

Background Summary:

The National Oceanic and Atmospheric Administration (NOAA), Office of Space Commerce (OSC), is developing the Traffic Coordination System for Space (TraCSS) to fulfill Space Policy Directive 3 (SPD-3). SPD-3 instructed relevant US government agencies to begin re-assigning many aspects of space traffic management (STM) and space traffic coordination (STC) serving non-military US space operators. NOAA OSC, under the US Department of Commerce (DOC),was identified to lead many of these efforts as part of a 'whole of government' approach.

TraCSS is the Office of Space Commerce's cloud-based enterprise solution for ingesting, archiving, processing, and disseminating Space Situational Awareness (SSA) data and products. It will provide conjunction analysis and warning services to commercial satellite owner/operators to foster economic growth and technological advancement of the US commercial space industry. The system will store data from the Department of Defense (DoD), NOAA, commercial SSA data providers, commercial and civil satellite Owner/Operators (O/O), and select international civil partners. The TraCSS system will operate 24 hours per day, 7 days a week.

Responsibilities:

• Respond, as required, to operational issues relating to space traffic coordination, and to technical issues associated with the OSC Operations Center or TraCSS to ensure the safety and stability of the space operating environment.

• Support TraCSS users in troubleshooting technical problems interfacing with the system during operations.

• Monitor TraCSS operational communication lines including phone, email, and messaging for user requests for support.

• Submit and review tickets documenting any user request or issues.

• Facilitate escalation of tickets or problems to the appropriates groups for response or resolution. Groups include: Operations Support Orbit Analyst and Data Monitors, Engineering, Outreach support, IT support, System Integrator contractors, Presentation Layer contractors, and various other partners.

• Draft and deliver TraCSS status notifications to users.

Required Qualifications:

• B.S. Degree in Engineering, Physics/Astronomy, Computer Science, or related field and 0-2 years of experience related to flight dynamics, orbital mechanics

• A.S. Degree in Engineering, Physics/Astronomy, Computer Science, or related field; 2-4 years of experience related to flight dynamics, orbital mechanics

• Ability to work independently, problem solve, and manage multiple priorities in a fast-paced environment.

• Use of Jira, Jira Service Management, Confluence, Bitbucket and other Atlassian platform tools.

• Advanced use of Google Workspace and Microsoft tools; Excel, Visio, PowerPoint, Access.

Highly Desired Qualifications:

• Experience working in support of a U.S. government institution.

• Experience performing shift work

• Current DoD, DOC, NOAA, or NASA authorization to work (badge).

• Knowledge of space domain awareness, space situational awareness (SSA), space traffic coordination (STC), or space traffic management (STM) related topics.

• Examples of desired knowledge and skill sets may include, but are not limited to: orbital mechanics, astrodynamics, common analytical methodologies utilized in SSA/STC/STM, satellite operations, conjunction analysis, and data management.

Work Environment and Physical Demands:

• Work in a typical onsite government office building full time with situational telework approved as needed.

• Operations Center support personnel will be required to support 24/7 operations, 365 days/year and consequently be required to support shift work. Shift schedules have not been finalized.

• Occasional deadlines or operational conditions may require non-standard/longer hours or additional onsite support.

• Infrequent travel required.

• Place of performance will be the NOAA Facility located on the DOC David Skaggs Research Center in Boulder CO.

We invest in the lives of our employees, both in and out of the workplace, by providing competitive pay and benefits packages. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law.

EEO Statement

ASRC Federal and its Subsidiaries are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, gender, color, age, sexual orientation, gender identification, national origin, religion, marital status, ancestry, citizenship, disability, protected veteran status, or any other factor prohibited by applicable law.

Job Details

Job Family Engineering & Support Services

Job Function Aerospace Engineering

Pay Type Salary

Hiring Min Rate 45,000 USD

Hiring Max Rate 65,000 USD

1. Manage and support Microsoft-based infrastructure, including Active Directory, Office 365, Exchange, and IIS.
2. Perform preventative maintenance, upgrades, and repairs on computers, servers, printers, and network equipment.
3. Administer antivirus solutions and maintain security tools.
4. Maintain IT asset records, software licensing, and inventory tracking.
5. Support the physical and virtual server environments and back-office applications.
6. Identify departmental IT needs and contribute to strategic technology recommendations.
7. Ensure systems and infrastructure are secure and up to date.
8. Provide after-hours and on-call emergency support as required.

• Requires 3-5 years of experience.
• Strong customer service orientation and end-user support mindset.
• Excellent communication skills (both verbal and written).
• Ability to work independently with minimal supervision and as part of a team.
• Highly motivated with a passion for technology and learning.
• In-depth knowledge of computer hardware, peripheral devices, and networking equipment.
• Solid understanding of TCP/IP, DNS, DHCP, VLANs, and other networking protocols.
• Ability to explain complex technical information clearly to both technical and non-technical audiences.
• Excellent organizational skills, with the ability to prioritize workload.
• Ability to multitask and maintain focus on all areas of responsibility concurrently.
• Ability to consistently meet or exceed performance targets and goals correlated with customer service and call/chat handling.
• Able to work in a fast-paced environment.

• Technology Call Center and/or Customer Service experience.
• Ability to utilize multiple resources to determine causes and resolutions of problems and incidents.
• Hardware Support - Windows 10/11, Software - MS Office suite, SharePoint, Skype.
• Network - Citrix, VPN, Cisco AnyConnect.
• ITSM Remedy (not essential).

Help Desk Associate
Responsibilities

1. Manage and support Microsoft-based infrastructure, including Active Directory, Office 365, Exchange, and IIS.
2. Perform preventative maintenance, upgrades, and repairs on computers, servers, printers, and network equipment.
3. Administer antivirus solutions and maintain security tools.
4. Maintain IT asset records, software licensing, and inventory tracking.
5. Support the physical and virtual server environments and back-office applications.
6. Identify departmental IT needs and contribute to strategic technology recommendations.
7. Ensure systems and infrastructure are secure and up to date.
8. Provide after-hours and on-call emergency support as required.

Required Skills and Abilities

• Requires 3-5 years of experience.
• Strong customer service orientation and end-user support mindset.
• Excellent communication skills (both verbal and written).
• Ability to work independently with minimal supervision and as part of a team.
• Highly motivated with a passion for technology and learning.
• In-depth knowledge of computer hardware, peripheral devices, and networking equipment.
• Solid understanding of TCP/IP, DNS, DHCP, VLANs, and other networking protocols.
• Ability to explain complex technical information clearly to both technical and non-technical audiences.
• Excellent organizational skills, with the ability to prioritize workload.
• Ability to multitask and maintain focus on all areas of responsibility concurrently.
• Ability to consistently meet or exceed performance targets and goals correlated with customer service and call/chat handling.
• Able to work in a fast-paced environment.

Desired Skills

• Technology Call Center and/or Customer Service experience.
• Ability to utilize multiple resources to determine causes and resolutions of problems and incidents.
• Hardware Support - Windows 10/11, Software - MS Office suite, SharePoint, Skype.
• Network - Citrix, VPN, Cisco AnyConnect.
• ITSM Remedy (not essential).

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

A client in the Franklin, TN area is looking for a Help Desk Support role to join their team. They need someone to sit on-site 3 days a week. This resource will be working calls 50/50 with the dealerships and internal. They are going to be on a first-call resolution basis. They will also be needing to help support tickets via email and chat. This is a 12-month contract looking to extend, ex. they have a contractor that has been with them for 4 years now.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to com.

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .

Active Directory Knowledge
1-2 years of experience in a help desk or technical support role.
Basic understanding of computer hardware, software, and networking concepts.
Experience with ServiceNow - 8-14 tickets a day
Strong communication skills and a customer-oriented attitude.
Office 365 shop

Hello Professionals,
Hope you are doing well; I am sharing you the Job requirement. Take a look at the Job description and do let me know if you are open to new opportunities

Job Title: Help Desk
Job Location: Charlotte, NC
Experience: 7-10 Years.
Duration: Temp to Hire
Contract Type: -
Mode of Interview:

Description:
Provide first-tier basic technical support to end users on issues of basic computer operations, including password reset, ticket escalation, basic troubleshooting and error messages. Provide first-tier technical support to end users on issues of basic computer operations, including password reset, ticket escalation, basic troubleshooting and error messages. Candidate must have the ability to identify, research, and resolve basic technical problems in a Windows environment. Candidate would need to have acceptable customer service skills, ability to document and track request via Service Now for assistance and escalate unresolved issues to higher level of support in accordance with policies and procedures.

Skills Required:
• Basic experience with Windows • Hands-on experience with MS Office Applications, Edge and Outlook • Basic experience with Dell & Client laptops and desktop computers, • Ability to learn and work within Active Directory user, group and computer accounts • Ability to learn basic troubleshooting and support of PC hardware and peripherals, such as printers • Knowledge of security applications including antivirus software a plus • Knowledge of Blackberry, Android and iPhone a plus • ServiceNow -M365

Experience req:
Customer Service experience, Microsoft Office suite Active Directory, ServiceNow ticketing software, remote troubleshooting • Basic understanding of networking technologies and protocols such as IP addressing, DNS, DHCP, and VPN client configuration -Basic knowledge of the Windows 7 and 10 operating system and ticketing systems.

Education:
High School Diploma, associate degree, bachelor's degree Some completed college course work, technical degree such as MCP/MCDST Certification and/or Comp TIA A+ Certification a plus Requirement - Soft Skills, Able to read quickly, comprehend, take action and be able to be agile.

All the Help Desk II roles in Charlotte are with the same manager. Please do NOT submit a candidate multiple times. 6-12 months of experience is sufficient(preferably IT but not neccessarily), position is temp to perm, local to Charlotte, NC. Looking for someone who is trainable, has good computer skills, great customer service skills. Additional Details: Supplier has prepared a compelling candidate summary to include the below: a. Candidate availability to interview: b. Candidate availability to start: c. Candidate's current interview activity and job leads: d. Candidate's current employment status:

Oscar| Infowaygroup.com | US IT Recruiter

Cell :
Info Way Solutions LLC | 46520 Fremont Blvd, Suite 614 | Fremont, CA - 94538

We are seeking a customer-focused Help Desk Technician to provide technical support to end-users. The ideal candidate will troubleshoot hardware, software, and network issues while delivering excellent customer service. This role requires strong problem-solving skills, attention to detail, and the ability to communicate technical solutions effectively.

Key Responsibilities:

• Respond to technical support requests via phone, email, or ticketing system.
• Diagnose and resolve hardware, software, and network issues.
• Install, configure, and update software and operating systems.
• Assist users with account setup, password resets, and access management.
• Document troubleshooting steps and solutions in the knowledge base.
• Escalate complex issues to higher-level support teams as needed.
• Provide basic training and guidance to end-users.
• Ensure compliance with IT policies and security protocols.

• Associate's or Bachelor's degree in IT, Computer Science, or a related field (or equivalent experience).
• Previous experience in a help desk or IT support role preferred.
• Proficiency in Windows, macOS, and common software applications.
• Basic networking knowledge (TCP/IP, VPN, Wi-Fi troubleshooting).
• Strong customer service and communication skills.
• Ability to multitask and prioritize tasks effectively.
• Experience with a ticketing system (e.g., ServiceNow, Zendesk) is a plus.
• Certifications such as CompTIA A , ITIL, or Microsoft certifications are a plus.

• California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here .
• Virginia residents may access our state specific policies here .
• Residents of all other states may access our policies here .
• Canadian residents may access our policies in English here and in French here .
• Residents of countries governed by GDPR may access our policies here .

• the individual's skill sets, experience and training;
• licensure and certification requirements;
• office location and other geographic considerations;
• other business and organizational needs.

• Diagnose and resolve hardware, software, and network issues.
• Install, configure, and maintain computer systems and applications.
• Assist with setting up and managing user accounts and permissions.
• Provide support for operating systems, productivity software, and other business applications.
• Document issues, solutions, and work performed in ticketing systems.
• Educate users on best practices and provide guidance on IT-related matters.
• Collaborate with other IT team members to resolve complex issues and implement new technologies.
• Stay updated with the latest industry trends and technologies.

• Proven experience as an IT Help Desk Technician or in a similar role preferred but not critical.
• Strong knowledge of Windows and macOS operating systems.
• Familiarity with network and system administration principles.
• Experience with troubleshooting common IT issues (hardware, software, and network).
• Proficiency in using ticketing systems and remote desktop tools.
• Excellent problem-solving and analytical skills.
• Strong verbal and written communication skills.
• Ability to work independently and as part of a team.
• Customer-focused attitude and strong interpersonal skills.

• Full-time position with standard office hours. Hybrid work available after initial training period in office.
• Occasional after-hours or weekend work may be required for maintenance or urgent support issues.
• Ability to lift and move computer equipment as needed.

• Extraordinary attention to detail
• Ability to work and to deliver content under tight deadlines
• Ability to work independently