277 Nationwide Insurance jobs in Hilliard
Insurance Claims Adjuster
Posted 1 day ago
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Job Description
Key responsibilities include:
- Investigating insurance claims to determine cause and liability.
- Interviewing claimants, witnesses, and medical professionals.
- Reviewing police reports, medical records, and other relevant documentation.
- Assessing property damage or bodily injury and estimating repair or replacement costs.
- Negotiating settlements with claimants and their representatives.
- Preparing detailed reports on claim findings and recommendations.
- Ensuring compliance with all applicable state regulations and company policies.
- Managing a caseload of claims efficiently and effectively.
- Communicating claim status updates to policyholders and internal stakeholders.
- Authorizing payments for approved claims.
- Maintaining accurate and up-to-date claim files.
Insurance Claims Adjuster
Posted 2 days ago
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Job Description
Requirements:
- Bachelor's degree in business, finance, or a related field.
- Previous experience as a claims adjuster or in a similar role is preferred.
- Valid Adjuster's License (or willingness to obtain one).
- Strong analytical, negotiation, and decision-making skills.
- Excellent written and verbal communication abilities.
- Proficiency in claims management software and Microsoft Office Suite.
- Ability to work independently and manage a caseload effectively.
Customer Service Representative
Posted 13 days ago
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Job Description
We are looking for a customer-oriented service representative.
What does a Customer Service Representative do?
A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities:
Customer Service Responsibilities list:
Manage large amounts of incoming phone calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers.
Requirements and skills:
Proven customer support experience or experience as a Client Service Representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school diploma
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