51,190 Navigation jobs in the United States

Do you enjoy manipulating and analyzing data to find data-driven solutions to complex problems?

Do you want to contribute to work that is crucial to maintaining our national security and strength?

Are you interested in joining a team of engineers, applied mathematicians and physicists as we pursue innovative solutions to the timely and timeless maritime navigation problem in support of the US Navy?

If so, we're looking for someone like you to join our team at APL.

We are the Navigation group in the Force Projection Sector at JHU/APL. We are seeking a data scientist to provide technical direction and develop data science solutions to help us ensure the US Navy has the most accurate and reliable navigation systems in the world. You will be joining our team of hardworking engineers, software developers, and analysts committed to advancing the state-of-the-art in performance evaluation of the nation's strategic weapons systems throughout their lifecycle. We believe in building collaborative teams, continually growing our capabilities, and cultivating a work environment that embraces innovation, integrity and trust.

As a member of our team, you will.

• Work with multi-disciplinary teams to develop data collection, processing, and analysis efforts to assess the performance of a navigation systems for various US Navy platforms
• Provide technical direction to navigation subject matter experts on the use of data science techniques for answering critical questions and solving technical challenges with navigation systems
• Develop models and simulations to describe data, predict events, and prescribe a course of action that directly reflect stakeholder's needs
• Acquire domain knowledge in the field of maritime navigation and use that insight to build forward-thinking analytical solutions to test and evaluate prototype and operational navigation systems
• Circulate knowledge by articulating ideas clearly through effective visualizations, papers, and presentations to technical staff, management, and government decision makers

You meet our minimum qualifications for the job if you.

• Have a Bachelor's in Data Science, Statistics, Mathematics, Computer Science or a related field
• Have a demonstrated technical leadership or project management from concept development through execution and close out
• Have experience developing AI/ML algorithms and/or translating mathematical concepts using efficient and well-documented code
• Proficiency in developing analytical pipelines, data science applications and dashboard tools, and statistical and machine learning methodologies for specific quantitative goals
• Excellent written and oral communication skills to articulate complex technical issues for a wide range of audiences
• Have an interest in learning about maritime navigation systems
• Have experience with Python and/or MATLAB
• Have experience with using version control software, such as Git
• Are able to obtain a Secret security clearance by your start date and can ultimately obtain a Top Secret level clearance. If selected, you will be subject to a government security clearance investigation and must meet the requirements for access to classified information. Eligibility requirements include U.S. citizenship.

You'll go above and beyond our minimum requirements if you.

• Have a MS/PhD in Data Science, Statistics, Mathematics, Computer Science or a related field
• Knowledge of MLOps, Agile, and DevOps processes
• Have experience designing and implementing AI/ML algorithms for time series data
• Have demonstrated understanding of US Navy surface and subsurface navigation concepts
• Have familiarity with US Navy Strategic Systems Programs technical and programmatic processes
• Have experience in writing technical proposals or other forms of business development
• Are skilled at building meaningful relationships across organizational boundaries
• Hold an active Top Secret security clearance
  
  

Why Work at APL?

The Johns Hopkins University Applied Physics Laboratory (APL) brings world-class expertise to our nation's most critical defense, security, space and science challenges. While we are dedicated to solving complex challenges and pioneering new technologies, what makes us truly outstanding is our culture. We offer a vibrant, welcoming atmosphere where you can bring your authentic self to work, continue to grow, and build strong connections with inspiring teammates.

At APL, we celebrate our differences of perspectives and encourage creativity and bold, new ideas. Our employees enjoy generous benefits, including a robust education assistance program, unparalleled retirement contributions, and a healthy work/life balance. APL's campus is located in the Baltimore-Washington metro area. Learn more about our career opportunities at

All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, physical or mental disability, genetic information, veteran status, occupation, marital or familial status, political opinion, personal appearance, or any other characteristic protected by applicable law. APL is committed to providing reasonable accommodation to individuals of all abilities, including those with disabilities. If you require a reasonable accommodation to participate in any part of the hiring process, please contact

The referenced pay range is based on JHU APL's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level with consideration for internal parity. For salaried employees scheduled to work less than 40 hours per week, annual salary will be prorated based on the number of hours worked. APL may offer bonuses or other forms of compensation per internal policy and/or contractual designation. Additional compensation may be provided in the form of a sign-on bonus, relocation benefits, locality allowance or discretionary payments for exceptional performance. APL provides eligible staff with a comprehensive benefits package including retirement plans, paid time off, medical, dental, vision, life insurance, short-term disability, long-term disability, flexible spending accounts, education assistance, and training and development. Applications are accepted on a rolling basis.

Job Description

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Boeing Defense, Space & Security (BDS) is hiring an Associate Navigation Engineer to support the Direct Attack programs in Saint Charles, MO.

Position Responsibilities:

• Use and update existing navigation models and simulation tools to: Predict navigation performance and develop navigation algorithms

• Develop test program and utilizing data to improve navigation models and system performance (Navigation models include: GPS, IMU (Accelerometers and Gyroscopes), magnetometers, and other navigation sources)

• Support evaluation of new navigation sensors (prepare and conduct van tests, lab tests and review collected data)

• Support flight testing to: Measure/validate navigation performance relative to design requirements and Troubleshoot operational/service anomalies regarding delivered products

• Collects and analyzes data on supplier and partner performance to ensure compliance to requirements

• Supports project management by preparing and presenting project status data

• Writes simple sections of proposals to support development of new business

• Works under general supervision

This position is expected to be 100% onsite. The selected candidate will be required to work onsite at the listed location.

This position requires the ability to obtain a US Security Clearance for which the US Government requires US Citizenship. An interim and/or final U.S. Secret clearance Post Start is required.

Basic Qualifications (Required Skills/Experience):

• Bachelor of Science degree from an accredited course of study in engineering, engineering technology (includes manufacturing engineering technology), chemistry, physics, mathematics, data science, or computer science

Preferred Qualifications (Desired Skills/Experience):

• Experience with common programming languages

• Experience with developing or using modeling and simulation tools

• Knowledge of estimation theory (e.g. Kalman filtering)

• Knowledge of GPS receiver operation

• Knowledge of inertial navigation

Relocation:

This position offers relocation based on candidate eligibility.

Shift:

This is a 1st shift position.

Drug-Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

Total Rewards & Pay Transparency:

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications, as well as market and business considerations.

Summary pay range: $79,900 - $108,100

Applications for this position will be accepted until Sept. 02, 2025

Relocation

This position offers relocation based on candidate eligibility.

Security Clearance

This position requires the ability to obtain a U.S. Security Clearance for which the U.S. Government requires U.S. Citizenship. An interim and/or final U.S. Secret Clearance Post-Start is required.

Visa Sponsorship

Employer will not sponsor applicants for employment visa status.

Shift

This position is for 1st shift

Equal Opportunity Employer:

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

Reporting to the Manager of Patient Navigation, the Patient Navigation Specialist plays a vital role in assisting both new referrals and existing patients to seamlessly transition to placement and/or respite.

EDUCATION AND QUALIFICATIONS:

• Bachelor's Degree and/or 5 years' experience with Medicaid for facility placement.
• Previous experience in healthcare and/or social services preferred.
• Ability to network and build relationships with community resources.
• Experience in a healthcare setting working with patients and families.
• Must possess a valid driver's license and be able to travel within the community.

• Communicates and works with social workers, patients and families to facilitate placements.
• Coordinates with Social Workers, Nurses, Physicians, hospital case managers, and community resources to find, secure and facilitate placement of patients in assisted living and skilled nursing homes.
• Obtains necessary paperwork and forms for ALF and SNF placements such as 3008 Medical Certification for Nursing Facility/Home, 1823 Form, etc.
• Establishes and maintains strong relationships with facility contacts and hospital case managers in an effort to provide seamless placements.
• Complete Bereavement assessment in a timely manner for all yellow team patients.
• Assist RN Liaisons in hospitals with placement issues, family dynamics, and other various tasks as requested.
• Performs accurate and thorough documentation in patients EMR in a timely manner.
• Coordinate with patient/family and team to determine desired facility for respite requests.
• Assist in coordinating IPU placement of patients.
• Work closely with GHS provider representatives and Nurse Care Coordinators in hospitals to assist case managers with placements of existing GHS patients.
• Work closely with GHS provider representatives and Nurse Care Coordinators in hospital to assist hospital staff with placement/discharge needs of potential GHS patients.
• Escalate DCF/Placement barriers to Manager of Patient Navigation.
• Oversees gathering of documentation needed for application to Med Assist for those who will need Medicaid for placement.

• Strong Microsoft Office computer skills required.
• Experience with electronic medical record charting.
• Must possess excellent attention to detail and organization.
• Excellent communications skills including face to face, telephone, and written communication.
• Strength in successfully interacting with patients, patient families, provider representatives, Nurse Care Coordinator and agencies while presenting a positive and professional image.
• Demonstrate confidentiality, sensitivity, and flexibility.
• Ability to work with little supervision while demonstrating a high degree of discretion and independent judgment.

• Engage with communities -conduct outreach and education to raise awareness about health insurance options.
• Guide individuals through the enrollment process -help them navigate the Health Insurance Marketplace, Medicaid, and affordability programs.
• Advocate for those in need -ensure individuals with language barriers, disabilities, and other challenges get the support they need.
• Provide expert knowledge -stay up-to-date on eligibility, enrollment requirements, and policy changes.
• Be a trusted resource -answer questions, provide referrals, and empower individuals to make informed decisions about their healthcare.

• Education and/or Experience: High school diploma or equivalent and minimum of 2 years of experience in case work, human services or related field, or equivalent combination of education and experience. Knowledge of City of Chicago communities and outreach experience is necessary.
  1. Supplementary Requirements: To perform this job successfully, an individual must be able to attend and successfully complete a mandatory 30-hour online training and a two-day training on the Health Insurance Market Place and expansion of Medicaid services in Illinois. They must also submit to and pass the Illinois Department of Insurance background check. An individual must be able to perform each essential duty satisfactorily.
• Computer skills: Ability to independently operate all Microsoft operating systems, data entry in both Excel and web-based databases, setting up and working with portable technology such as tablets, printers and scanners, and the ability to troubleshoot common technology issues.
• Language Skills: Fluency in Spanish may be required. Ability to read, analyze and interpret general professional periodicals, technical procedures, or governmental regulations. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentages.
• Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables. Ability to interpret a variety of instructions furnished in written and oral form.

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.Job SummaryThe Manager, Patient Navigation is responsible for leading and overseeing community-based patient navigation initiatives embedded within hospital, inpatient, and emergency room settings. This role manages a team of Community Health Workers (CHWs) who round on patients to assess social needs, conduct Non-Medical Drivers of Health (NMDOH) screenings, and facilitate smooth transitions from hospital to community-based support services. This position brings a psychosocial lens to program oversight – ensuring CHWs are supported in identifying, understanding, and responding to complex social and behavioral health needs. This position ensures the development and execution of efficient workflows and operational processes that enable CHWs to coordinate closely with clinical teams, including social work and case management, to reduce unnecessary emergency department visits, admissions, and readmissions. This position plays a critical role in advancing Memorial Hermann’s commitment to health equity and improving health outcomes in underserved communities.This role may require travel within the greater Houston area and typically reports to the Director, Inpatient Navigation or the Director, ER Navigation and MVP Programs.Job DescriptionMinimum QualificationsEducation: Bachelors of Science in Nursing, Social Work, or related field required. Master’s degree in Social Work or related field preferred.Licenses/Certifications:Current and valid license in the state of Texas as Registered Nurse (RN), Licensed Master Social Work (LMSW), or Licensed Clinical Social Worker (LCSW).Case Management Certification (Certified Case Manager or Accredited Case Manager) preferred.Experience / Knowledge / Skills:Three (3) years leadership experience working with clinical providers, including but not exclusive to social workers, case managers, community health workers, physicians, and/or nurses required.Five (5) years of experience in hospital-based nursing, social work, or community resource setting preferred.Deep understanding of health disparities, non-medical drivers of health (NMDOH), and structural barriers affecting underserved populations. Knowledge of leading practice in clinical care and payor requirements.Effective oral and written communication skills.Strong interpersonal, organizational, and cross-functional collaboration skills. Experience in building collaborative care models that center patient needs beyond clinical care.Evidence of strong leadership skills.Knowledge of the concepts associated with performance improvement, business planning and targeted outcomes.Ability to work collaboratively with and develop rapport with health care professionals, patients, and payors at all levels to achieve established goals and improve quality outcomes.Proficiency in MS Office Suite (Word, PowerPoint, and Excel).Solid problem solving skills.Principal AccountabilitiesOversees and supports operations, growth, and development of the inpatient navigation or ER Navigation programs.Supervises, supports, and develops a team of CHWs who provide patient navigation and advocacy services to patients with complex social needs.Guides CHWs in trauma-informed approaches, recognizing psychosocial risk factors, and appropriately escalating to clinical partners, when higher levels of intervention are required, beyond the traditional NMDOH navigation.Collaborates closely with social workers, nurses, physicians, nurses, and care coordination teams to ensure seamless transitions of care and address non-medical needs impacting health.Serves as a subject matter expert on non-medical drivers of health, navigation strategies, and community resource engagement for underserved populations.Coordinates with internal departments and external community partners to strengthen referral systems and access to housing, food, transportation, and behavioral health services.Maintains knowledge of local community resources, public benefits, and population health trends relevant to vulnerable communities. Ensures the delivery of cost effective, community-based, and culturally sensitive case management interventions and continuous quality improvement monitoring.Collaborates to ensure patient outcomes that address the values of quality, services, and cost-effectiveness.Responsible for coordinating day to day operations, drive for results and outcomes, and provide updates to Director as warranted.Participates in departmental personnel functions (onboarding, performance management, etc.) in conjunction with the Director.Provides input to annual performance appraisal reviews for the staff in department.Uses data to drive decisions, plan, and implement performance improvement strategies for inpatient navigation program.Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards of providing safe, caring, personalized and efficient experiences to patients and our workforce.Other duties as assigned.

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.Job SummaryThe Manager, Patient Navigation is responsible for leading and overseeing community-based patient navigation initiatives embedded within hospital, inpatient, and emergency room settings. This role manages a team of Community Health Workers (CHWs) who round on patients to assess social needs, conduct Non-Medical Drivers of Health (NMDOH) screenings, and facilitate smooth transitions from hospital to community-based support services. This position brings a psychosocial lens to program oversight – ensuring CHWs are supported in identifying, understanding, and responding to complex social and behavioral health needs. This position ensures the development and execution of efficient workflows and operational processes that enable CHWs to coordinate closely with clinical teams, including social work and case management, to reduce unnecessary emergency department visits, admissions, and readmissions. This position plays a critical role in advancing Memorial Hermann’s commitment to health equity and improving health outcomes in underserved communities.This role may require travel within the greater Houston area and typically reports to the Director, Inpatient Navigation or the Director, ER Navigation and MVP Programs.Job DescriptionMinimum QualificationsEducation: Bachelors of Science in Nursing, Social Work, or related field required. Master’s degree in Social Work or related field preferred.Licenses/Certifications:Current and valid license in the state of Texas as Registered Nurse (RN), Licensed Master Social Work (LMSW), or Licensed Clinical Social Worker (LCSW).Case Management Certification (Certified Case Manager or Accredited Case Manager) preferred.Experience / Knowledge / Skills:Three (3) years leadership experience working with clinical providers, including but not exclusive to social workers, case managers, community health workers, physicians, and/or nurses required.Five (5) years of experience in hospital-based nursing, social work, or community resource setting preferred.Deep understanding of health disparities, non-medical drivers of health (NMDOH), and structural barriers affecting underserved populations. Knowledge of leading practice in clinical care and payor requirements.Effective oral and written communication skills.Strong interpersonal, organizational, and cross-functional collaboration skills. Experience in building collaborative care models that center patient needs beyond clinical care.Evidence of strong leadership skills.Knowledge of the concepts associated with performance improvement, business planning and targeted outcomes.Ability to work collaboratively with and develop rapport with health care professionals, patients, and payors at all levels to achieve established goals and improve quality outcomes.Proficiency in MS Office Suite (Word, PowerPoint, and Excel).Solid problem solving skills.Principal AccountabilitiesOversees and supports operations, growth, and development of the inpatient navigation or ER Navigation programs.Supervises, supports, and develops a team of CHWs who provide patient navigation and advocacy services to patients with complex social needs.Guides CHWs in trauma-informed approaches, recognizing psychosocial risk factors, and appropriately escalating to clinical partners, when higher levels of intervention are required, beyond the traditional NMDOH navigation.Collaborates closely with social workers, nurses, physicians, nurses, and care coordination teams to ensure seamless transitions of care and address non-medical needs impacting health.Serves as a subject matter expert on non-medical drivers of health, navigation strategies, and community resource engagement for underserved populations.Coordinates with internal departments and external community partners to strengthen referral systems and access to housing, food, transportation, and behavioral health services.Maintains knowledge of local community resources, public benefits, and population health trends relevant to vulnerable communities. Ensures the delivery of cost effective, community-based, and culturally sensitive case management interventions and continuous quality improvement monitoring.Collaborates to ensure patient outcomes that address the values of quality, services, and cost-effectiveness.Responsible for coordinating day to day operations, drive for results and outcomes, and provide updates to Director as warranted.Participates in departmental personnel functions (onboarding, performance management, etc.) in conjunction with the Director.Provides input to annual performance appraisal reviews for the staff in department.Uses data to drive decisions, plan, and implement performance improvement strategies for inpatient navigation program.Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards of providing safe, caring, personalized and efficient experiences to patients and our workforce.Other duties as assigned.

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.Job SummaryThe Manager, Patient Navigation is responsible for leading and overseeing community-based patient navigation initiatives embedded within hospital, inpatient, and emergency room settings. This role manages a team of Community Health Workers (CHWs) who round on patients to assess social needs, conduct Non-Medical Drivers of Health (NMDOH) screenings, and facilitate smooth transitions from hospital to community-based support services. This position brings a psychosocial lens to program oversight – ensuring CHWs are supported in identifying, understanding, and responding to complex social and behavioral health needs. This position ensures the development and execution of efficient workflows and operational processes that enable CHWs to coordinate closely with clinical teams, including social work and case management, to reduce unnecessary emergency department visits, admissions, and readmissions. This position plays a critical role in advancing Memorial Hermann’s commitment to health equity and improving health outcomes in underserved communities.This role may require travel within the greater Houston area and typically reports to the Director, Inpatient Navigation or the Director, ER Navigation and MVP Programs.Job DescriptionMinimum QualificationsEducation: Bachelors of Science in Nursing, Social Work, or related field required. Master’s degree in Social Work or related field preferred.Licenses/Certifications:Current and valid license in the state of Texas as Registered Nurse (RN), Licensed Master Social Work (LMSW), or Licensed Clinical Social Worker (LCSW).Case Management Certification (Certified Case Manager or Accredited Case Manager) preferred.Experience / Knowledge / Skills:Three (3) years leadership experience working with clinical providers, including but not exclusive to social workers, case managers, community health workers, physicians, and/or nurses required.Five (5) years of experience in hospital-based nursing, social work, or community resource setting preferred.Deep understanding of health disparities, non-medical drivers of health (NMDOH), and structural barriers affecting underserved populations. Knowledge of leading practice in clinical care and payor requirements.Effective oral and written communication skills.Strong interpersonal, organizational, and cross-functional collaboration skills. Experience in building collaborative care models that center patient needs beyond clinical care.Evidence of strong leadership skills.Knowledge of the concepts associated with performance improvement, business planning and targeted outcomes.Ability to work collaboratively with and develop rapport with health care professionals, patients, and payors at all levels to achieve established goals and improve quality outcomes.Proficiency in MS Office Suite (Word, PowerPoint, and Excel).Solid problem solving skills.Principal AccountabilitiesOversees and supports operations, growth, and development of the inpatient navigation or ER Navigation programs.Supervises, supports, and develops a team of CHWs who provide patient navigation and advocacy services to patients with complex social needs.Guides CHWs in trauma-informed approaches, recognizing psychosocial risk factors, and appropriately escalating to clinical partners, when higher levels of intervention are required, beyond the traditional NMDOH navigation.Collaborates closely with social workers, nurses, physicians, nurses, and care coordination teams to ensure seamless transitions of care and address non-medical needs impacting health.Serves as a subject matter expert on non-medical drivers of health, navigation strategies, and community resource engagement for underserved populations.Coordinates with internal departments and external community partners to strengthen referral systems and access to housing, food, transportation, and behavioral health services.Maintains knowledge of local community resources, public benefits, and population health trends relevant to vulnerable communities. Ensures the delivery of cost effective, community-based, and culturally sensitive case management interventions and continuous quality improvement monitoring.Collaborates to ensure patient outcomes that address the values of quality, services, and cost-effectiveness.Responsible for coordinating day to day operations, drive for results and outcomes, and provide updates to Director as warranted.Participates in departmental personnel functions (onboarding, performance management, etc.) in conjunction with the Director.Provides input to annual performance appraisal reviews for the staff in department.Uses data to drive decisions, plan, and implement performance improvement strategies for inpatient navigation program.Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards of providing safe, caring, personalized and efficient experiences to patients and our workforce.Other duties as assigned.

This position provides additional PBM operational experience as we grow our Pharmacy Navigation team to scale with new memberships. This role will be key in supporting our Clinical Pharmacists to deliver on the "pharmacist in the family" approach to engaging our members. We are looking for an experienced certified pharmacy technician to engage with our members in a caring and empathetic manner. Written and verbal communication skills will be critical when interacting with members on the phone, via email, and via the chat function on the Rightway app. A willingness to go the extra mile to provide outstanding customer service is an essential requirement of this role.

Serve as direct member and provider contact for pharmacy benefit information, prior authorization requests, and navigation support. Inquiries may be received by telephone, chat, fax, email, or written correspondence

Fields questions from members, human resources departments, pharmacies, and providers related to mail order, benefit design, formulary coverage and cost of medication, prior authorization criteria, claims adjudication and ensures individual's questions and issues are resolved

Supports Clinical Pharmacists in patient and provider outreaches, including scheduling of appointments between members and pharmacists, enrollment of members into Rightway clinical programs, medication adherence support, and other administrative tasks

Assists in ensuring all operating and productivity standards are met, which may include conducting quality reviews of calls, chats, and documentation notes to identify opportunities for improvement

Associate's or Bachelor's degree preferred

1-2 years' experience in a pharmacy technician role within a PBM, pharmacy department of a health plan, or similar managed care setting. Or 1-2 year's experience working in a mail order or specialty pharmacy

Active Certified Pharmacy Technician (CPhT)

Detail-oriented, adaptable, critical thinker, empathetic, ability to dig deep in understanding an issue to get to true root cause and resolution, desire to improve a patient's healthcare experience and provide concierge level service

Knowledge of pharmacy claims adjudication and benefit designs/terminology, ability to multi-task and prioritize work, ability to work independently

SALARY: $21-23/HR

CYBERSECURITY AWARENESS NOTICE

In response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from the rightwayhealthcare.com email domain. We will never ask for bank details or deposits of any kind as a condition of employment.

ABOUT RIGHTWAY

Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient's care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them.

Since its founding in 2017, Rightway has raised over $205mm from investors including Khosla Ventures, Thrive Capital, and Tiger Global. We're headquartered in New York City, with a satellite office in Denver. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs.

HOW WE LIVE OUR VALUES TO OUR TEAMMATES

We're seeking those with passion for healthcare and relentless devotion to our goal. We need team members that embody our following core values:

1) We are human, first Our humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen toand heareach other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding.

2) We redefine what is possible We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems.

3) We debate then commit We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a "yes, and" mentality, and assume positive intent. Once a decision is made, we align and champion it as one team.

4) We cultivate grit Changing healthcare doesn't happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity.

5) We seek to delight Healthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members' care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution-oriented in our approach. We hold ourselves accountable to our clients and our members' success.

Rightway is Proudly an Equal Opportunity Employer that believes in strength in the diversity of thought processes, beliefs, background and education and fosters an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis covered by appropriate law. All employment is decided on the consideration of merit, qualifications, need and performance.