237 Navigation Specialist jobs in the United States

Job Posting Title:

---

Hiring Department:

---

Position Open To:

---

Weekly Scheduled Hours:

---

FLSA Status:

---

Earliest Start Date:

---

Position Duration:

---

Location:

---

Job Details:

This fellowship position is grant-funded through August 31, 2026 and is designed specifically for recent graduates of the Steve Hicks School of Social Work, from either the December 2024 or May 2025 Bachelor of Social Work cohorts.

The role is based at the Amplify Center on the Austin Community College campus , with a combination of on-site and virtual work. The balance of in-person and remote time will be determined in coordination with the provider's schedule.

This position's purpose is to train a recent BSW SHSSW graduate in integrated healthcare service provision through a community health work certified care navigation practice model. The position will also provide support to young adults who seek the Amplify Center for mental healthcare, which is part of UT Health Austin. This position will provide local resource connections through model community practices to young adults between the ages of 18 and 29.

• Engage young adults experiencing mental health needs in identifying social determinant and other resource needs, assisting young people in connecting to resources such as healthcare, housing, food, legal, and other supports.

• Ensure connections and follow through with community resource stakeholders to ensure young people are able to navigate and use resources when connected.

• Participate in screening, tracking, and reporting young adults' needs, goals, and outcomes, documenting them in an electronic health record.

• Work collaboratively with an integrated team and provide discipline-specific knowledge about mental health and successful ways to approach young adults' social and emotional needs through the local resource landscape, particularly around primary and mental health connections, housing, food, and other critical social determinant supports.

• Other related duties as assigned.

• Must be a recent graduate of the UT Austin Steve Hicks School of Social Work with a bachelor's in social work no earlier than December 2024.

• Demonstrate a high level of interpersonal and communication skills and engage and connect with young adults and community partners in a professional and courteous way.

• Strong customer service mindset in working with partners.

• Some knowledge of mental health conditions and the impact of this on young people in accessing resources.

• Willingness and ability to perform activities virtually, at Amplify, or occasionally in the local community.

• Relevant education and experience may be substituted as appropriate.

• Experience providing resource support and connection to young adults with mental health needs.

• Knowledge and experience in resources across Travis County and Central Texas

• Ability to exercise resourcefulness and good judgment. Ability to manage multiple streams of work.

• Exceptional interpersonal communication skills; written and communication skills; organizational, planning, follow-up/follow-through, and time management skills.

$45,000 + depending on qualifications

• Repetitive use of a keyboard at a workstation

• Use of manual dexterity

• Repetitive use of a keyboard at a workstation

• Use of manual dexterity

• Occasional weekend, overtime, and evening work to meet deadlines

• Field work as necessary

• Resume/CV

• 3 work references with their contact information; at least one reference should be from a supervisor

• Letter of interest

Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure thatALLRequired Materials have been uploaded. Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questionspresented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

---

Employment Eligibility:

---

Retirement Plan Eligibility:

---

Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.

---

Equal Opportunity Employer:

The University of Texas at Austin, as an equal opportunity/affirmative action employer,complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

---

Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

---

Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

---

E-Verify:

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is . For more information about E-Verify, please see the following:

• E-Verify Poster (English and Spanish) (PDF)
• Right to Work Poster (English) (PDF)
• Right to Work Poster (Spanish) (PDF)

---

Compliance:

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.

Job Title: Service Navigation Specialist

Status: 40 hours per week requiring flexibility / Permanent

Compensation: $45,000; Medical, dental, vision, and short and long-term disability insurance covered at 100% by Prevention Point Pittsburgh, access to an employee assistance program, and approximately 20.5 days of PTO and 13 agency holidays.

There are no formal educational requirements for this position.

People with experience of substance use, the criminal (in)justice system, homelessness, sex work; people of color, women, LGBTQIA+ individuals; and people living with HIV/AIDS and/or Hepatitis C are strongly encouraged to inquire about this opportunity.

Applicants will not be asked personal details about citizenship, arrest or incarceration history, or drug use but must have a valid and unrestricted PA driver’s license for duration of employment and be insurable under agency’s policy.

Organization Description: Prevention Point Pittsburgh (PPP) is a non-profit organization that seeks to improve the health and safety of individuals who use drugs through the provision of public health services. PPP is the longest running legal syringe service program and one of the largest providers of community-based naloxone distribution services in Western PA. By both practicing and advocating for harm reduction approaches to substance use, PPP aims to empower individuals and communities to respond to substance use with compassion and understanding. For more information, visit:

Position Summary: The Service Navigation Specialist is responsible for assisting participants of PPP’s services with accessing health and social services, identifying relevant resources in the region, and acting as a support to program participants and in the community. The Service Navigator will coordinate with fellow site staff to provide participants with resources and referrals. This position is supported by the Allegheny County Department of Human Services.

Travel Requirements: This is an in-office and on site position. After 1 year of employment, the position will be reviewed to identify possible opportunities for remote work.

Reporting Relationship: The Service Navigation Specialist will report to the Harm Reduction Services Director.

Responsibilities:

• To help reduce barriers, build skills, and facilitate participant participation in services such as substance use disorder treatment, medical care for physical and behavioral health, insurance and other benefits, and basic needs such as housing, food, transportation, etc.
• Support program participants in establishing an individualized plan to reach their self-identified goals in a genuine, trustworthy, and engaging manner.
• Answering office calls and checking and responding to online requests on a regular basis.
• Conduct ASAM (American Society of Addiction Medicine) Assessments. Training is available.
• Establish and maintain professional working relationships with community partners and organizations.
• Keep consistent and accurate records of referral tracking and program participant goals.
• Regularly attend meetings within the organization and with partner organizations.
• Provide direct services, including driving outreach vehicles to site, stocking supplies, and regular upkeep of work areas on a weekly basis.
• Assist with the Community Advisory Board (CAB)
• Coordinate transportation for program participants to medical appointments, court, community programs, and other events as needed.
• Use ethical professional practices in all aspects of work as defined in policies and procedures of the organization.
• To be accountable and responsive to program participants, partners, coworkers, and agencies.

Requirements and Qualifications:

• Commitment to harm reduction philosophy and practice and organizational mission.
• Knowledge of regional service providers, public benefits, and available resources; one year or more of case management, counseling, or other relevant experience preferred.
• Understanding of safer substance use practices, overdose prevention, disease transmission, and general substance use topics; willingness to learn.
• Ability to manage a high volume of incoming phone calls and text messages during work hours and respond in a timely manner.
• Demonstrated ability to remain calm in crisis situations, work independently and cooperatively, recognize personal limitations, and relate positively and with empathy to all persons regardless of age, race, creed, gender or sexual orientation.
• Strong organizational skills with ability to work independently and within team-based projects and provide consistent and open communication.
• Ability to handle confidential and protected information with discretion and in compliance with applicable laws.
• Lifting 25 pounds, driving, sitting, standing, and climbing stairs are frequently necessary.
• Basic computer skills and proficiency with Microsoft Office Suite, email, and other core applications.
• Must have a valid and unrestricted PA driver’s license for duration of employment and be insurable under agency’s policy (disqualifications generally include DUI/DWI or other reckless driving convictions in the last five years or more than two at-fault accidents in the last three years).
• Must complete all required training and certifications within required time periods.

Our hiring team will begin reviewing applications on September 8th.

Qualified applicants will be invited to interview on a rolling basis.

To apply, complete this initial questionnaire:

This form will close on Sunday, September 28th.

Applications will not be accepted in-person or via mail.

Inquiries regarding this posting may be directed to

– please do not call or drop by the office or service locations.

• Engage with young individuals seeking assistance, creating an inclusive and supportive environment. Build trusting relationships with clients through authentic engagement and strength-based and trauma-informed approaches to create a safe space where they can share their experiences and concerns.
• Perform community-based outreach and respond to community calls to engage with YYA who are runaways, street-dependent, experiencing homelessness, or at risk of losing housing. Distribute basic need items, harm reduction items, and connect YYA to resources that will support their goals and needs.
• Conducts assessments to understand the specific needs and circumstances of each young adult they encounter.
• Provides or connects clients with a wide range of essential resources and services including food, clothing, hygiene products, medical care, mental health services, educational support, and housing assistance.
• Supports clients through the housing navigation process by providing information about available housing options, assisting with applications, and advocating on behalf of the youth to access suitable housing opportunities. Perform targeted outreach when a YYA is pulled for housing and assist in navigation.
• Assist Youth and Young Adults experiencing homelessness to attain necessary documents to secure employment or housing (e.g. state ID, birth certificate, social security card, etc.).
• Effectively manage crisis situations through assessing and acting in accordance with standards and laws in emergency situations involving the health and safety of YYA.
• Advocates on behalf of clients, ensuring their needs and rights are addressed within LifeWorks and the community and in accessing necessary services.
• Maintains detailed records of files, and document the interactions, assessments, referrals, and outcomes to track progress and improve program effectiveness using various software such as Microsoft Dynamics 365, Homeless Management Information System (HMIS), and Microsoft Excel.
• Collaborates with community partners, service providers, and agencies to ensure a coordinated response to youth homelessness and to expand the range of available resources. Advocate for clients within the community as well as internally to ensure that client needs are being recognized, represented, and addressed.
• Practices professional and ethical boundaries and ensures consistent and equitable service provision.
• Attends internal and community meetings regarding clients and community outreach.
• Coordinates Impact Specialist, Volunteers, and AmeriCorps shifts and assignments with support from the Program Services Coordinator and the Donor Relations and Engagement Manager.
• Attend internal and community meetings regarding clients and community outreach.

• Requires a Bachelor's Degree in social or behavior sciences or administrative or marketing field;
• Requires a minimum 2 years' experience with at risk youth or young adults; and/or 1 year of direct experience working with the unhoused population.
• Equivalent combination of education and experience.
• Proficient in Microsoft Office, Outlook, and other database software. Preferred experience with Homeless Management Information System (HMIS).
• Bilingual Spanish or ASL preferred.

• Client Services Offsite Phlebotomy Specialist is responsible for communicating via phone, email with various vendors to arrange Offsite Phlebotomy for patients and also assist clients and sales team place kit orders for our tests
• Contribute to processing Offsite Phlebotomy and Kit orders for Guardant products by resolving cases quickly with a high sense of urgency
• Build and maintain effective relationships which create a high level of trust with Offsite Phlebotomy vendors, sales representatives, patients and internal stakeholders
• Participate in territory specific meetings with the sales and client services associates to define, prioritize and execute on the business needs
• Work in a team environment and contribute to the department and company goals
• Keep precise and clear documentation of all email, fax, phone communications and follow up activities
• Adhere to Standard Operating Procedures (SOP's) related to Offsite Phlebotomy, Kit orders and related processes
• Assist with triaging emails and faxes if necessary
• Enter information and upload documentation into Salesforce.com and LIMS
• Communicate professionally and effectively with all individuals, including external customers and internal Guardant Health team members
• Assist with other administrative duties as assigned based on Company needs
• Communicate to clients, patients, sales and laboratory teams using Salesforce (CRM) and other integrated software platforms
• Achieve team and individual goals and monitor personal metrics related to case closure and turnaround times
• Use problem solving skills to resolve customer complaints and escalated situations
• Demonstrate flexibility and adaptability in a fast-paced dynamic environment
• Hours and days may vary depending on operational needs, and some lifting (up to 25 pounds) may be necessary

• 4 year college degree in Biological Sciences or similar discipline is preferred. High school diploma required
• 2+ years of experience working with customers in pharma, diagnostic, medical device, biotech or healthcare setting is required
• Solid experience using Microsoft Office is needed, Salesforce (CRM) experience is a plus
• Quick learner who can work collaboratively in an operationally complex multi-product environment and can adapt to changing procedures and policies
• Excellent written and verbal communication skills (phone, email) with a high level of computer proficiency, preferably in a Mac environment
• Ability to multitask, work with self-discipline, good judgment, and independence is necessary
• Demonstrated ability to be an organized, detailed oriented problem solver and manage client/patient facing escalated situations in a professional manner
• Flexibility with respect to working hours based on client and company needs
• The position is primarily remote but ability to travel to Guardant Health offices for trainings and meetings may be required
• Bilingual English/Spanish and any additional language is an asset

Job Type

Part-time

Description

United Way for Greater Austin Part-time Behavioral Health Navigation Specialist Department: Community Health & Resource Navigation Regular, Part-Time, Non-Exempt

Who we are:

United Way for Greater Austin brings our community together to break economic barriers and build opportunity for all. We break the cycle of economic hardships for families and individuals, striving to create a vibrant, thriving community. Recognizing the urgency of addressing economic challenges, we focus on increasing the availability of high-quality early care and education and access to pivotal resources to address financial barriers in Central Texas. Our united front includes dedicated donors, volunteers, corporate and civic partners, staff, and a connected network of neighbors. Together, we leverage data, community alliances, services, and public engagement to transform Central Texas, responding to urgent needs with lasting, impactful solutions.

Who we want:

The Part-time Behavioral Health Navigation Specialist will assist United Way in providing the most accessible and highest quality comprehensive customer service and intake screening services to our local community. You will be results-oriented and maintain high moral and ethical standards. You must be self-motivated and self-confident, and meet deadlines in a fast-paced, high-change environment. The ability to work well in a team environment and with diverse populations is a must. In this role, you will serve as a primary Intake Specialist for callers in an eight-county region. As such, you will ensure effective, timely, and quality communication reflecting care and concern for each individual you speak with. You will be responsible for conducting eligibility screenings, scheduling appointments, and providing needed information and resources to our community members while maintaining performance and quality standards. Additionally, you will be responsible for collecting demographic data for all callers and providing accurate data entry and logging of resources and outcomes.

Available Part-Time Schedules:

• Monday, Thursday, Friday: 9:30 AM - 5:30 PM
• Tuesday, Wednesday, Friday: 9:30 AM - 5:30 PM

• Mission-focused and results-driven: You are committed to providing exceptional customer service to vulnerable populations and increasing access to community services for all. You are focused on creating a program environment conducive to productivity, and you get things done.
• Detail-oriented and organized: You are committed to ensuring that accuracy and organization is reflected in your work, and you execute all quality standards with a high degree of attention to detail.
• An excellent communicator: You are committed to ensuring all callers are heard and receive the highest quality customer service. You treat each caller like they are your only caller and express sincere care and concern for their well-being. You are able to advocate for vulnerable populations, and empathy comes naturally to you. You are an active listener and provide information and resources based on caller needs.
• Quick learner and strong problem-solver: You have an ability to learn new policies and procedures and thrive on identifying possible solutions to complex case scenarios. You get energized by identifying and recommending improvements for customer service delivery.
• Technologically savvy: You are proficient in using computer software, including Microsoft Office. You are able to use the InContact contact center support platform and other related software applications.

• Bachelor's Degree in a Social Science field, or at least 24 completed Social Science credits along with a Bachelor's Degree.
• At least 1 year of experience working with vulnerable and diverse populations
• An ability to work in a fast-paced work environment and shift gears quickly to accommodate change.
• An ability to prioritize work to meet daily and monthly program goals
• An ability to work with diverse leadership styles
• Strong organizational and project management skills
• Excellent interpersonal and communication skills.
• Professional appearance and manner.
• Bilingual in Spanish is preferred.
• Experience with Mental Health Crisis Risk Assessment questions is preferred

• Dynamic and rewarding work environment
• Competitive Compensation
• Hybrid Work Option
• Generous Paid Time Off (PTO)
• Employee Assistance Program (EAP)

• Have an understanding of Health-Related Social Needs and the 1115 Waiver.
• Have an understanding of local housing market, HUD principles and various vouchers, and develop and maintain positive relationships with local landlords.
• Work directly with individuals who are houseless, or at risk of losing their housing, to find permanent, safe housing.
• Develop person-centered housing plans that ensure individuals and families reach long-term success.
• Provides screening assessments to individuals needing housing navigation services.
• Provides home and community-based tenancy services, case management, skills training, and outreach services to help individuals engage and receive treatment from community providers including mental health, chemical dependency, and physical health care providers.
• Requires ability to work independently, managing multiple individual's needs and directives simultaneously.
• Complete documentation to support data driven informed practices and bill fee-for-service when providing tenancy services, case management, and skills training.
• Become a trainer for Rent-Well or Ready to Rent tenant education classes for monolingual or bilingual individuals.
• Work with other MCHHS team members and supervisor for clinical supervision, supports and service planning, team meetings and trainings regarding housing options for individuals.
• Perform other duties as assigned by your supervisor.

1. Three years relevant work experience in a behavioral health services field; OR
2. Bachelor's degree in a behavioral science field; OR
3. Any satisfactory combination of work, education, training or experience relevant to the position, as determined by Marion County.

• This position provides services to monolingual Spanish-speaking individuals; therefore, fluent bilingual Spanish/English skills are required. An additional 5% will be added to the hourly wage as compensation for this skill. Finalist will be required to pass a verbal and written Standardized Spanish/English Fluency Assessment as part of the hiring process.
• Must possess a current Mental Health & Addiction Certification Board of Oregon (MHACBO) Qualified Mental Health Associate certification (QMHA) or register within ninety (90) days of hire, and complete in accordance with MHACBO guidelines. See MHACBO website for requirements.
• Must possess a current driver's license in the applicant's state of residence and an acceptable driving history. Marion County will obtain a copy of the driving record for all qualified applicants from Driver and Motor Vehicle Services and review the driving record according to the Marion County policy and procedure for Driving on County Business. The policy can be found at:
• This position may be subject to the following: Must not be excluded from participation in the federal health care programs (Medicaid, Medicare and other federally funded programs that provide health benefits); AND must not be excluded from participating in federal procurement (Federal Acquisition Regulation) and non-procurement activities (Executive Order No. 12549).
• The finalist for this position will be required to pass a criminal history background check; however, conviction of a crime may not necessarily disqualify an individual for this position.
• This is a safety sensitive/special needs position. Final candidates selected for this position will be required to pass a pre-employment drug screen, including testing for marijuana. The Marion County Drug and Alcohol Use and Testing Policy can be found at:
• If position is within a Drug & Alcohol Treatment program, must be able to obtain CADC1 certification within 6 months of date of hire.

• This assignment is represented by a union.
• This is a full-time regular position, which is eligible for overtime.
• Typical Work Schedule: Monday through Friday, 8:00 am - 5:00 pm, hours may vary depending upon the needs of the department and program.

• Up to 1,500 per year to reimburse for tuition, licensure and/or other educational expenditures. According to the Marion County policy administrative policies regarding tuition payments. The policy can be found at:

• One of the following:
  • MEMBER COPY 4 of the Certificate of Release or Discharge from Active Duty (DD Form 214 or 215); OR
  • Letter from the US Department of Veterans Affairs indicating receipt of a non-service connected pension; OR
  • Certification that discharge or release from active duty under honorable conditions will take place not later than 120 days after the submission of the certificate.

• In addition to one of the above documents, Disabled Veterans must also submit one of the following:
  • A copy of their Veterans disability preference letter from the Department of Veterans Affairs; OR
  • Certification that medical separation from active duty under honorable conditions will take place not later than 120 days after the submission of the certificate.

• Yes
• No

• Yes
• No

• Less than 1 year
• 1 year to less than 2 years
• 2 years to less than 3 years
• 3 years to less than 4 years
• 4 years to less than 5 years
• 5 years or more
• None of the above

• Less than 1 year
• 1 year to less than 2 years
• 2 years to less than 3 years
• 3 years to less than 4 years
• 4 years to less than 5 years
• 5 years or more
• None of the above

• Less than 1 year
• 1 year to less than 2 years
• 2 years to less than 3 years
• 3 years to less than 4 years
• 4 years to less than 5 years
• 5 years or more
• None of the above

• Engage with communities -conduct outreach and education to raise awareness about health insurance options.
• Guide individuals through the enrollment process -help them navigate the Health Insurance Marketplace, Medicaid, and affordability programs.
• Advocate for those in need -ensure individuals with language barriers, disabilities, and other challenges get the support they need.
• Provide expert knowledge -stay up-to-date on eligibility, enrollment requirements, and policy changes.
• Be a trusted resource -answer questions, provide referrals, and empower individuals to make informed decisions about their healthcare.

• Education and/or Experience: High school diploma or equivalent and minimum of 2 years of experience in case work, human services or related field, or equivalent combination of education and experience. Knowledge of City of Chicago communities and outreach experience is necessary.
  1. Supplementary Requirements: To perform this job successfully, an individual must be able to attend and successfully complete a mandatory 30-hour online training and a two-day training on the Health Insurance Market Place and expansion of Medicaid services in Illinois. They must also submit to and pass the Illinois Department of Insurance background check. An individual must be able to perform each essential duty satisfactorily.
• Computer skills: Ability to independently operate all Microsoft operating systems, data entry in both Excel and web-based databases, setting up and working with portable technology such as tablets, printers and scanners, and the ability to troubleshoot common technology issues.
• Language Skills: Fluency in Spanish may be required. Ability to read, analyze and interpret general professional periodicals, technical procedures, or governmental regulations. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentages.
• Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables. Ability to interpret a variety of instructions furnished in written and oral form.

• Interpret data, analyze results using statistical techniques and provide ongoing reports
• Develop and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality
• Acquire data from primary or secondary data sources and maintain databases/data systems
• Identify, analyze, and interpret trends or patterns in complex data sets
• Filter and “clean” data by reviewing computer reports, printouts, and performance indicators to locate and correct code problems
• Work with management to prioritize business and information needs
• Locate and define new process improvement opportunities

• Proven working experience as a Data Analyst or Business Data Analyst
• Technical expertise regarding data models, database design development, data mining and segmentation techniques
• Strong knowledge of and experience with reporting packages (Business Objects etc), databases (SQL etc), programming (XML, Javascript, or ETL frameworks)
• Knowledge of statistics and experience using statistical packages for analyzing datasets (Excel, SPSS, SAS etc)
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy