4,873 Network Hardware Teams jobs in the United States
Hardware Support Specialist
85335 El Mirage, Arizona
ManpowerGroup
Posted 3 days ago
Job Viewed
Job Description
Our client, a leading organization in the technology and data management industry, is seeking a Hardware Support Specialist to join their team. As a Hardware Support Specialist, you will be part of the Data Center Operations supporting IT infrastructure and technical teams. The ideal candidate will demonstrate problem-solving skills, adaptability, and a proactive attitude, which will align successfully in the organization.
**Hardware Support Specialist**
**El Mirage, AZ**
**6-18 Month Contract**
**Shift** : Day Shift B: 12-hrs (Thu-Sat) & (Wed-Sat);
**Pay Range:** $27-$28/hour
**What's the Job?**
+ Prepare, stage, set up, and perform startups and shutdowns of IT equipment following detailed instructions and safety protocols.
+ Conduct post-execution quality checks to ensure proper grounding, staging, labeling, and cabling according to standards.
+ Diagnose and troubleshoot hardware issues, quickly identifying causes and performing repairs or component replacements.
+ Decommission hardware for system refreshes, including memory upgrades and OS rebuilds, with minimal guidance.
+ Monitor systems for equipment failures or errors and respond effectively to program error messages.
**What's Needed?**
+ High school diploma, GED, or equivalent qualification.
+ Basic knowledge of computer hardware, servers, and components.
+ 2-4 year of experience supporting IT hardware equipment or related technology.
+ Basic understanding of Microsoft Office applications (Outlook, Excel, Word).
+ Flexibility to work non-standard business hours, including weekends and holidays.
**What's in it for me?**
+ Opportunity to work in a dynamic and innovative environment.
+ Gain hands-on experience with cutting-edge technology.
+ Collaborate with a diverse team of professionals.
+ Enhance your technical skills and advance your career.
+ Work in a supportive environment that values diversity and inclusion.
**Upon completion of waiting period, consultants are eligible for:**
+ Medical and Prescription Drug Plans
+ Dental Plan
+ Vision Plan
+ Health Savings Account
+ Health Flexible Spending Account
+ Dependent Care Flexible Spending Account
+ Supplemental Life Insurance
+ Short Term and Long Term Disability Insurance
+ Business Travel Insurance
+ 401(k), Plus Match
+ Weekly Pay
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
**About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.**
_ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands -_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _- creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality, and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent._
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.
**Hardware Support Specialist**
**El Mirage, AZ**
**6-18 Month Contract**
**Shift** : Day Shift B: 12-hrs (Thu-Sat) & (Wed-Sat);
**Pay Range:** $27-$28/hour
**What's the Job?**
+ Prepare, stage, set up, and perform startups and shutdowns of IT equipment following detailed instructions and safety protocols.
+ Conduct post-execution quality checks to ensure proper grounding, staging, labeling, and cabling according to standards.
+ Diagnose and troubleshoot hardware issues, quickly identifying causes and performing repairs or component replacements.
+ Decommission hardware for system refreshes, including memory upgrades and OS rebuilds, with minimal guidance.
+ Monitor systems for equipment failures or errors and respond effectively to program error messages.
**What's Needed?**
+ High school diploma, GED, or equivalent qualification.
+ Basic knowledge of computer hardware, servers, and components.
+ 2-4 year of experience supporting IT hardware equipment or related technology.
+ Basic understanding of Microsoft Office applications (Outlook, Excel, Word).
+ Flexibility to work non-standard business hours, including weekends and holidays.
**What's in it for me?**
+ Opportunity to work in a dynamic and innovative environment.
+ Gain hands-on experience with cutting-edge technology.
+ Collaborate with a diverse team of professionals.
+ Enhance your technical skills and advance your career.
+ Work in a supportive environment that values diversity and inclusion.
**Upon completion of waiting period, consultants are eligible for:**
+ Medical and Prescription Drug Plans
+ Dental Plan
+ Vision Plan
+ Health Savings Account
+ Health Flexible Spending Account
+ Dependent Care Flexible Spending Account
+ Supplemental Life Insurance
+ Short Term and Long Term Disability Insurance
+ Business Travel Insurance
+ 401(k), Plus Match
+ Weekly Pay
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
**About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.**
_ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands -_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _- creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality, and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent._
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.
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0
Hardware Support Engineer
94301 Palo Alto, California
Cognizant
Posted 3 days ago
Job Viewed
Job Description
Cognizant is a leading provider IT and BPO services, providing critical initiatives to a variety of global clients. The Hardware Operations team is a part of a high profile client project that provides interactive panoramas from positions along many streets in the world. Hardware Operations is responsible for building, testing, deploying, and maintaining imagery hardware and sensors used on different platforms. The **Hardware Support Engineer** needs to have the ability to test and debug advanced, client-designed equipment like high-resolution cameras, mechanical frames, cables, and geolocation hardware, as well as completing on demand engineering tests and producing technical solutions. Take on project management tasks, analyze common hardware failures, and help create and maintain technical documentation. Act as a subject matter expert for global hardware troubleshooting and repair procedures. identifying and addressing technical knowledge gaps within the team. Work closely with regional tech leads to improve processes and troubleshoot intermittent faults. This role is based in **Palo Alto, CA** . Only local candidates will be considered. Role Responsibilities + Responsible in assisting engineering teams that are testing advanced client-designed equipment such as high resolution cameras, mechanical frames, cables and overall geolocation equipment when required and agreed by theteam lead + Manage field support technical projects. + Analyze common HW failures by testing and debugging specific client designed electronics equipment + Responsible for supporting the development of the documentation of test procedures and reports for new and existing hardware/components + Audit and maintain knowledge resources with accurate and useful information + Perform the role of a SME in the review process of hardware support troubleshooting and repair procedures at a global scale. This includes: + Monitoring the technical standards of the field support team globally + Identifying technical knowledge gaps and work with the leads to address those needs + Identifying patterns of service affecting failures to develop technical or process improvements. + Being fully aligned with the Global and Regional Leads on current field support workflows, project requirements in order to participate in process improvements. + Identifying common intermittent faults and analyzing cause and repair **Desired Skills & Experience** + At least 3 years of relevant work experience + Must have the ability to travel, often on short notice. + Must have a Valid passport or the ability to obtain one within <6 months. + A clear driving record (MVR) and the ability to operate motor vehicles. + Expert knowledge of and experience with Hand tools, light power tools, Types and application of hardware, Measuring tools and techniques, Basic automotive repair, Understanding of wiring diagrams, Electronics repairs. Intermediate knowledge of Linux + Working knowledge of Ticketing systems, Gmail and Google Calendar, Basic spreadsheet tasks (Google Sheets, preferred), Moderate to advanced automotive repair. + Familiarity with various testing techniques and great hardware troubleshooting skills + Hardware troubleshooting, installation and warehouse management + Familiarity with vehicle parts, computer parts , camera parts, PCB etc + Excellent interpersonal and communication skills with the ability to operate and communicate effectively with people at all levels of the business. + Comfortable with a rapidly-changing environment + Strong problem-solving skills and excellent attention to detail + Able to work independently, motivated, proactive attitude with a passion for learning and creative problem solving **Hourly Rate and Other Compensation:** The annual salary for this position is between $72,000 - $93,000 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans. **Benefits:** Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: + Medical/Dental/Vision/Life Insurance + Paid holidays plus Paid Time Off + 401(k) plan and contributions + Long-term/Short-term Disability + Paid Parental Leave + Employee Stock Purchase Plan **Disclaimer:** The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. **LA County (only):** Qualified applicants with arrest and/or conviction records will be considered for employment. Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future. Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
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1
Hardware Support Junior
08404 Atlantic City, New Jersey
SAIC
Posted 10 days ago
Job Viewed
Job Description
**Description**
SAIC has new opportunities to support the Federal Aviation Administration (FAA) Tech Center in Atlantic City, NJ! These positions are 100% onsite and may require some travel to other airports within the United States.
**Job Responsibilities may include:**
+ Gather, normalize, and integrate data from multiple sources including TFDM, ERAM, STARS, SWIM, TBFM, and surface surveillance systems (e.g., ASDE-X, ASSC).
+ Develop and maintain data pipelines to support ongoing monitoring, analysis, and reporting.
+ Analyze aircraft surface movement data, runway utilization, pushback times, taxi-out delays, and metering effectiveness to evaluate TFDM system impact.
+ Support FAA stakeholders with analysis of throughput, delay reduction, queue management, and overall efficiency improvements.
+ Analyze data from test events including Factory Acceptance Testing (FAT), Site Acceptance Testing (SAT), and Operational Readiness Demonstrations (ORD).
+ Provide quantitative assessments and visualizations to validate TFDM performance against baseline metrics and operational expectations.
+ Design and maintain dashboards and visual reporting tools (e.g., Power BI, Tableau) to present key performance indicators (KPIs) for internal and external stakeholders.
+ Tailor dashboards to support roles such as system engineers, site implementation leads, and FAA program managers.
+ Identify trends, anomalies, and outliers in operational data; perform root cause analysis to uncover system issues or inefficiencies.
+ Generate actionable insights to inform system enhancements, procedural changes, or additional training needs.
+ Validate the accuracy, completeness, and consistency of TFDM-related datasets, identifying and resolving data integrity issues.
+ Collaborate with systems engineers and developers to ensure data logging and telemetry meet analysis requirements.
+ Develop and deliver recurring and ad-hoc reports to TFDM program leadership, FAA stakeholders (e.g., AJM, AJT, AJW), airport authorities, and industry partners.
+ Support responses to data-related inquiries from internal FAA teams and external evaluators.
+ Contribute to the development of models that support predictive surface metering, queue estimation, and traffic flow optimization.
+ Assist in evaluating model performance and recommending improvements based on historical data trends.
+ Work with cross-functional teams --including software engineers, integration specialists, and operational SMEs --to identify analysis needs and define data requirements.
+ Translate technical requirements into data products that support program goals and decision-making.
+ Ensure data handling complies with FAA data governance policies, privacy requirements, and cybersecurity standards.
+ Maintain proper documentation of methodologies, assumptions, and data sources to ensure transparency and reproducibility.
**Qualifications**
**Required Education & Experience:**
+ Bachelor of Science degree in Computer Science, Engineering, or a related field and up to 2 years of relevant engineering/aviation experience, preferably with FAA systems.
**Required Clearance:**
+ US Citizenship.
+ Ability to obtain and maintain an FAA Public Trust.
REQNUMBER:
SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability
SAIC has new opportunities to support the Federal Aviation Administration (FAA) Tech Center in Atlantic City, NJ! These positions are 100% onsite and may require some travel to other airports within the United States.
**Job Responsibilities may include:**
+ Gather, normalize, and integrate data from multiple sources including TFDM, ERAM, STARS, SWIM, TBFM, and surface surveillance systems (e.g., ASDE-X, ASSC).
+ Develop and maintain data pipelines to support ongoing monitoring, analysis, and reporting.
+ Analyze aircraft surface movement data, runway utilization, pushback times, taxi-out delays, and metering effectiveness to evaluate TFDM system impact.
+ Support FAA stakeholders with analysis of throughput, delay reduction, queue management, and overall efficiency improvements.
+ Analyze data from test events including Factory Acceptance Testing (FAT), Site Acceptance Testing (SAT), and Operational Readiness Demonstrations (ORD).
+ Provide quantitative assessments and visualizations to validate TFDM performance against baseline metrics and operational expectations.
+ Design and maintain dashboards and visual reporting tools (e.g., Power BI, Tableau) to present key performance indicators (KPIs) for internal and external stakeholders.
+ Tailor dashboards to support roles such as system engineers, site implementation leads, and FAA program managers.
+ Identify trends, anomalies, and outliers in operational data; perform root cause analysis to uncover system issues or inefficiencies.
+ Generate actionable insights to inform system enhancements, procedural changes, or additional training needs.
+ Validate the accuracy, completeness, and consistency of TFDM-related datasets, identifying and resolving data integrity issues.
+ Collaborate with systems engineers and developers to ensure data logging and telemetry meet analysis requirements.
+ Develop and deliver recurring and ad-hoc reports to TFDM program leadership, FAA stakeholders (e.g., AJM, AJT, AJW), airport authorities, and industry partners.
+ Support responses to data-related inquiries from internal FAA teams and external evaluators.
+ Contribute to the development of models that support predictive surface metering, queue estimation, and traffic flow optimization.
+ Assist in evaluating model performance and recommending improvements based on historical data trends.
+ Work with cross-functional teams --including software engineers, integration specialists, and operational SMEs --to identify analysis needs and define data requirements.
+ Translate technical requirements into data products that support program goals and decision-making.
+ Ensure data handling complies with FAA data governance policies, privacy requirements, and cybersecurity standards.
+ Maintain proper documentation of methodologies, assumptions, and data sources to ensure transparency and reproducibility.
**Qualifications**
**Required Education & Experience:**
+ Bachelor of Science degree in Computer Science, Engineering, or a related field and up to 2 years of relevant engineering/aviation experience, preferably with FAA systems.
**Required Clearance:**
+ US Citizenship.
+ Ability to obtain and maintain an FAA Public Trust.
REQNUMBER:
SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability
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2
Senior Principal Hardware Production Support Engineer
01876 Tewksbury, Massachusetts
RTX Corporation
Posted 1 day ago
Job Viewed
Job Description
**Date Posted:**
**Country:**
United States of America
**Location:**
MA131: Tewksbury, MA Bldg
1 Assabet 50 Apple Hill Drive Assabet - Building 1, Tewksbury, MA, 01876 USA
**Position Role Type:**
Onsite
**U.S. Citizen, U.S. Person, or Immigration Status Requirements:**
Active and transferable U.S. government issued security clearance is required prior to start date.
U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance
**Security Clearance:**
DoD Clearance: Secret
At Raytheon, the foundation of everything we do is rooted in our values and a higher calling - to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today's mission and stay ahead of tomorrow's threat. Our team solves tough, meaningful problems that create a safer, more secure world.
Raytheon's Receiver, Exciter, and Back-End Processing (REBEP) Department is the focal point for receiver, exciter, beam steering, and signal processing technology within Raytheon. The department is responsible for the design, development, integration, and support to production builds, and lifecycle support of Raytheon products.
This position is for a multi-disciplined Senior Principal Hardware Production Support Engineer, capable of solving design and manufacturing problems and providing highly innovative solutions in multiple product assembly, integration, test, statistical process control and transition to production. Support to production engineers are the liaisons between the design engineers, the factory, and suppliers and are responsible for working with Operations, Supply, Chain, Quality, and other Engineering disciplines to resolve production and transition to production issues.
This Senior Principal Engineer position may be responsible for task assignment and execution of other production support engineers, including supporting, training and mentoring junior engineers.
**What You Will Do**
+ Troubleshooting hardware, test station and process issues down to CCA and component levels.
+ Resolution of design issues on RTX production lines and suppliers.
+ Failure analysis / root cause determination and corrective action implementation.
+ Performing circuit analysis including characterization, modeling and simulation of electrical signals in electronics subsystems.
+ Identifying and instantiating circuit card and subassembly design updates.
+ Processing Engineering Change Notices and Variances through the Configuration Control Board process.
+ Support the transition to production of new products.
+ Partnering in the development and troubleshooting of test equipment and establishment of test requirements and procedures.
+ Collaboration across RTN sites will be required for program support.
+ This 1st shift role is 100% on-site and will be based in Tewksbury, MA. Frequent travel is to be anticipated between multiple sites including Andover, MA.
**Qualifications You Must Have**
+ Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and a minimum 10 years' of prior work experience OR an Advanced degree and minimum 7 years' of prior work experience.
+ Experience in testing / troubleshooting RF, analog, digital, and/or mixed signal circuits.
+ Experience in failure analysis / Root-Cause Corrective Action (RCCA) investigations; Preferably with supplier and factory issues.
+ Experience leading technical teams (i.e. technical oversight and direction, coordination, and preparation of detailed technical reports).
**Qualifications We Prefer**
+ RF, analog, and/or digital or analysis design experience.
+ Experience with testing and troubleshooting RF and Microwave component/subsystem such as up-converters, down converters, power amplifiers, waveform generators, RF modulators, and limiters.
+ Experience with cost estimation and earned value tracking & reporting.
+ Experience with subsystems integration and test.
+ Experience in applying Statistical Process Control (SPC) methods in achieving production yield improvements.
+ Technical writing and formal presentation experience.
+ Experience with any of the following tools: Mentor Graphics Designer, PSPICE, System Vision, MATLAB, Mathcad, IDL, Computer Simulation Technologies (CST), Microwave Design Studio, High Frequency Structure Simulator (HFSS) and Advanced Design System (ADS).
+ Advanced Design System (ADS).
**What We Offer**
+ Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Safety, Trust, Respect, Accountability, Collaboration, and Innovation.
+ This position offers relocation based on candidate eligibility.
**Learn More & Apply Now!**
+ Please consider the following role type definition as you apply for this role. Onsite: Employees who are working in Onsite roles will work primarily onsite.
+ Clearance Information: This position requires a security clearance. DCSA Consolidated Adjudication Services (DCSA CAS), an agency of the Department of Defense, handles and adjudicates the security clearance process. More information about Security Clearances can be found on the US Department of State government website here: part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote._**
The salary range for this role is 124,000 USD - 250,000 USD. The salary range provided is a good faith estimate representative of all experience levels.
RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.
Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.
Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.
This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.
RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.
_RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act._
**Privacy Policy and Terms:**
Click on this link ( to read the Policy and Terms
Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
**Country:**
United States of America
**Location:**
MA131: Tewksbury, MA Bldg
1 Assabet 50 Apple Hill Drive Assabet - Building 1, Tewksbury, MA, 01876 USA
**Position Role Type:**
Onsite
**U.S. Citizen, U.S. Person, or Immigration Status Requirements:**
Active and transferable U.S. government issued security clearance is required prior to start date.
U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance
**Security Clearance:**
DoD Clearance: Secret
At Raytheon, the foundation of everything we do is rooted in our values and a higher calling - to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today's mission and stay ahead of tomorrow's threat. Our team solves tough, meaningful problems that create a safer, more secure world.
Raytheon's Receiver, Exciter, and Back-End Processing (REBEP) Department is the focal point for receiver, exciter, beam steering, and signal processing technology within Raytheon. The department is responsible for the design, development, integration, and support to production builds, and lifecycle support of Raytheon products.
This position is for a multi-disciplined Senior Principal Hardware Production Support Engineer, capable of solving design and manufacturing problems and providing highly innovative solutions in multiple product assembly, integration, test, statistical process control and transition to production. Support to production engineers are the liaisons between the design engineers, the factory, and suppliers and are responsible for working with Operations, Supply, Chain, Quality, and other Engineering disciplines to resolve production and transition to production issues.
This Senior Principal Engineer position may be responsible for task assignment and execution of other production support engineers, including supporting, training and mentoring junior engineers.
**What You Will Do**
+ Troubleshooting hardware, test station and process issues down to CCA and component levels.
+ Resolution of design issues on RTX production lines and suppliers.
+ Failure analysis / root cause determination and corrective action implementation.
+ Performing circuit analysis including characterization, modeling and simulation of electrical signals in electronics subsystems.
+ Identifying and instantiating circuit card and subassembly design updates.
+ Processing Engineering Change Notices and Variances through the Configuration Control Board process.
+ Support the transition to production of new products.
+ Partnering in the development and troubleshooting of test equipment and establishment of test requirements and procedures.
+ Collaboration across RTN sites will be required for program support.
+ This 1st shift role is 100% on-site and will be based in Tewksbury, MA. Frequent travel is to be anticipated between multiple sites including Andover, MA.
**Qualifications You Must Have**
+ Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and a minimum 10 years' of prior work experience OR an Advanced degree and minimum 7 years' of prior work experience.
+ Experience in testing / troubleshooting RF, analog, digital, and/or mixed signal circuits.
+ Experience in failure analysis / Root-Cause Corrective Action (RCCA) investigations; Preferably with supplier and factory issues.
+ Experience leading technical teams (i.e. technical oversight and direction, coordination, and preparation of detailed technical reports).
**Qualifications We Prefer**
+ RF, analog, and/or digital or analysis design experience.
+ Experience with testing and troubleshooting RF and Microwave component/subsystem such as up-converters, down converters, power amplifiers, waveform generators, RF modulators, and limiters.
+ Experience with cost estimation and earned value tracking & reporting.
+ Experience with subsystems integration and test.
+ Experience in applying Statistical Process Control (SPC) methods in achieving production yield improvements.
+ Technical writing and formal presentation experience.
+ Experience with any of the following tools: Mentor Graphics Designer, PSPICE, System Vision, MATLAB, Mathcad, IDL, Computer Simulation Technologies (CST), Microwave Design Studio, High Frequency Structure Simulator (HFSS) and Advanced Design System (ADS).
+ Advanced Design System (ADS).
**What We Offer**
+ Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Safety, Trust, Respect, Accountability, Collaboration, and Innovation.
+ This position offers relocation based on candidate eligibility.
**Learn More & Apply Now!**
+ Please consider the following role type definition as you apply for this role. Onsite: Employees who are working in Onsite roles will work primarily onsite.
+ Clearance Information: This position requires a security clearance. DCSA Consolidated Adjudication Services (DCSA CAS), an agency of the Department of Defense, handles and adjudicates the security clearance process. More information about Security Clearances can be found on the US Department of State government website here: part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote._**
The salary range for this role is 124,000 USD - 250,000 USD. The salary range provided is a good faith estimate representative of all experience levels.
RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.
Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.
Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.
This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.
RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.
_RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act._
**Privacy Policy and Terms:**
Click on this link ( to read the Policy and Terms
Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
View Now
3
Hardware help desk support
Remote
$20 - $45 per hour
NANA Regional Org
Posted 3 days ago
Job Viewed
Job Description
Job Description
Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
Provide customer support for designated equipment
Answer client questions in a professional manner
Accept and deliver all service calls assigned within the established service level agreement for each client
Meet established customer service satisfaction criteria as outlined in established guidelines and policies
Complete all administrative tasks associated with each call as documented in established policies and guidelines
Complete real-time reporting of all calls as documented in established policies and guidelines
Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
Report all activity in an accurate and timely manner
Understand all Safety policies and guidelines and work within the guidelines of policies daily
Additional requirements may exist if offer of employment is extended
Other duties may be assigned to meet business needs
Qualifications
Education and Experience:
Typically requires technical school certification or equivalent and 0-2 years of relevant experience
Previous customer service experience is a plus
Certifications and/or Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware
Valid Driver’s License and reliable transportation with valid registration and adequate insurance
Skills:
Ability to communicate regarding technical issues with clients
Ability to drive to client locations
Ability to drive long distances, and occasional overnight assignments within other geographies
Ability to lift and or move various computer equipment up to 50 lbs
Must own a basic repair tool kit
Additional Information
All your information will be kept confidential according to EEO guidelines.
Company Details
Job Description Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service...
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4
Network Support Engineer III
84090 White City, Utah
Conduent
Posted 2 days ago
Job Viewed
Job Description
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
**Network Support Engineer III**
**Key Responsibilities:**
+ Provide advanced technical support for network infrastructure, including routers, switches, firewalls, and load balancers, ensuring high availability and performance.
+ Troubleshoot and resolve network issues escalated from frontline support, using strong analytical and diagnostic skills.
+ Collaborate with engineering and operations teams to implement network changes, maintenance activities, and incident response plans.
+ Maintain and update network documentation, including topology diagrams, configuration records, and support procedures.
+ Assist in testing and validating network upgrades, patches, and new deployments in a support capacity.
+ Participate in support planning sessions, daily team syncs, and backlog grooming to ensure timely issue resolution.
+ Contribute to continuous improvement efforts by identifying recurring issues and recommending process improvements or automation opportunities.
+ Support other operational and project-based tasks assigned.
**Required Qualifications:**
+ Bachelor's degree in computer science, information technology, electrical engineering, or related field, or equivalent hands-on experience.
+ Minimum five years of experience supporting enterprise networks in a technical or operational role.
+ CCNP certification or equivalent networking expertise.
+ Strong hands-on experience with:
+ Routing and switching (Cisco routers and switches, VMware SD-WAN)
+ Firewalls (Cisco ASA, Palo Alto, NSX)
+ Load balancers (F5, AVI)
**Preferred Qualifications:**
+ Palo Alto PCNSE certification
+ F5 or related load balancing certifications
+ Microsoft Azure certification
+ Familiarity with project or incident management practices (e.g., ITIL, Agile)
+ Experience automating network support tasks using Python or scripting tools
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $81,197- $105,450
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form ( . Complete the form and then email it as an attachment to . You may also click here to access Conduent's ADAAA Accommodation Policy ( .
**Network Support Engineer III**
**Key Responsibilities:**
+ Provide advanced technical support for network infrastructure, including routers, switches, firewalls, and load balancers, ensuring high availability and performance.
+ Troubleshoot and resolve network issues escalated from frontline support, using strong analytical and diagnostic skills.
+ Collaborate with engineering and operations teams to implement network changes, maintenance activities, and incident response plans.
+ Maintain and update network documentation, including topology diagrams, configuration records, and support procedures.
+ Assist in testing and validating network upgrades, patches, and new deployments in a support capacity.
+ Participate in support planning sessions, daily team syncs, and backlog grooming to ensure timely issue resolution.
+ Contribute to continuous improvement efforts by identifying recurring issues and recommending process improvements or automation opportunities.
+ Support other operational and project-based tasks assigned.
**Required Qualifications:**
+ Bachelor's degree in computer science, information technology, electrical engineering, or related field, or equivalent hands-on experience.
+ Minimum five years of experience supporting enterprise networks in a technical or operational role.
+ CCNP certification or equivalent networking expertise.
+ Strong hands-on experience with:
+ Routing and switching (Cisco routers and switches, VMware SD-WAN)
+ Firewalls (Cisco ASA, Palo Alto, NSX)
+ Load balancers (F5, AVI)
**Preferred Qualifications:**
+ Palo Alto PCNSE certification
+ F5 or related load balancing certifications
+ Microsoft Azure certification
+ Familiarity with project or incident management practices (e.g., ITIL, Agile)
+ Experience automating network support tasks using Python or scripting tools
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $81,197- $105,450
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form ( . Complete the form and then email it as an attachment to . You may also click here to access Conduent's ADAAA Accommodation Policy ( .
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5
Network Support Engineer I
85001 Whispering Pines, Arizona
Cable One Inc.
Posted 12 days ago
Job Viewed
Job Description
Job Description:
If you enjoy
Qualifications
At Sparklight/Cable One and our Cable One family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.
We are open to hiring remote if we find the right talent in any of the following states: AL, AR, AZ, FL, GA, IA, ID, IL, IN, KS, LA, MD, MN, MO, MS, NC, ND, NE, NM, NV, OR, OK, PA, SC, SD, TN, TX, UT.
This position is part of Network Support Engineering, an operations team, which is responsible for supporting Cable One's service provider and corporate network infrastructure. In this role, you will be responsible for break-fix actions, manage escalations and process requests, all in support of maintaining the uptime and reliability of Cable One's networks. This team supports multiple access technologies such as Passive Optical Networks (PON) & DOCSIS, as well as routing and switching, across a variety of hardware vendors."
What you will do to contribute to the company's success
- Receive, research, and provide resolution or escalation of tickets and e-mail-based support requests.
- Provide Tier 3 support and troubleshooting to ensure network infrastructure availability and reliability.
- Provides direction and support to field and local office personnel in trouble escalations.
- Works with other departments, teams, and vendors to research and resolve incidents or service requests, as related to Cable One's network infrastructure.
- Participates in the 24/7/365 reachability of the Network Support Engineering team.
- Performs on-call duties as assigned.
- Assists with special projects as assigned.
- This position has the expectation and responsibility to take on other duties as needed to help drive our Purpose, fulfill our Brand Principles, and abide by our Organization's Values.
If you enjoy
- Solving real-time network puzzles - including diving into packet loss, asymmetric routing, or unexpected latency issues and tracing them to their root cause.
- Collaborating across teams - working closely with the NOC, Engineering and field to resolve complex service-impacting incidents.
- Owning the outcome - taking initiative to follow through on issues from detection to resolution, even when the problem spans multiple systems or vendors.
- Learning and developing yourself and others - documenting findings, contributing to knowledge bases, and helping improve processes for the next team member who faces the same challenge.
- Multi-vendor, multi-technology environments - you enjoy working on multiple flavors of the same technology as well as on multiple technologies and can transfer knowledge seamless across vendors and implementations. Think DOCSIS & PON delivery of data, video, voice and other services using platforms from Calix, Harmonic and CommScope to name a few and a diversified route-switch platforms from Juniper, CISCO, IP Infusion, Nokia, Ciena and more.
- Being part of a team that has your back - we celebrate milestones, share wins and lessons and everyone's voice matters.
Qualifications
- Two-years related experience or training, Associate degree from a two-year college or technical school, or equivalent combination of education and experience.
- CCNA/JNCIS or equivalent routing & switching certification
- Must be a self-starter with sound problem solving and troubleshooting skills.
- Excellent analytical and troubleshooting skills.
- Excellent computer skills including Microsoft Excel and Microsoft Access.
- Must be flexible and a team player.
Core Competencies
- Committed: Values each customer, while working hard to keep their business and support our communities.
- Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.
- Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.
- Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.
Benefits
Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:
- Medical, dental, and vision plans - start when you start!
- Life insurance (self, spouse, children)
- Paid time off (vacation, holiday, and personal/sick days)
- 401(k) - 100% company match starts day 1 of employment (up to 5% of eligible compensation)
- Group Legal plan with Identity Theft Protection
Additional Perks
- Tuition reimbursement (up to $5,250 on 1st year)
- Annual community support to various organizations across the U.S.
- Associate recognition & awards programs
- Advancement opportunities
- Collaborative work environment
- FREE Cable One services for associates who live in a serviceable area
- Up to $75/mo. Stipend
- Remote Access to select premium channels (Cable One, Sparklight, Cable America and ValueNet Fiber Only)
- Vehicle provided for daily work purposes, if residing within reasonable radius from office location
Our Commitment
Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.
Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.
Pre-hire Processes
Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.
#CABO
Apply Now
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6
Network Support Engineer, eero CX
83756 Boise, Idaho
Amazon
Posted 3 days ago
Job Viewed
Job Description
Description At eero we pride ourselves in providing every customer a world class experience.Our mission is to make technology in homes and businesses just work - through fast, reliable secure connectivity. Fixing connectivity in the home is, however, just the start. We're working on the building blocks of the small business solutions and smart homes by designing our own hardware, enabling it with powerful software, and tying it all together to the cloud. We are seeking a Network Support Engineer (NSE) to join our team of existing NSEs across the country. NSE's investigate customer and fleet impacting issues, serve as SMEs for our product, engineering, marketing, and CX teams, and provide escalation support to senior leadership. NSE's are the first line of support when it comes to identifying issues that can impact the customer experience, and this role will ensure we are meeting our commitments to customers across the globe. Key job responsibilities As a member of our Support Engineering team, you will be looked upon as an SME for our products. You'll mentor CX Agents, while working alongside them on customer issues. As an NSE, you will: - Serve as an expert on networking, fleet monitoring, and customer support practices. - Handle complex network issues, serving as the escalation point of contact for business leaders, IT staff, and MSPs. - Drive strategy, as defined by your leadership, and model technical troubleshoot methods for agents to follow. - Work collaboratively with stakeholders across the organization, acting as the Voice of the Customer when making technical recommendations - Investigate customer contacts, drilling into unique and complex networking issues to support T1, T2, and T3 Agents. - Visit customer and partner locations, diagnosing, repairing, and installing complex eero networks. - Be part of the on-call roster and handle incidents. Basic Qualifications - - Bachelor's degree or equivalent experience - - 2+ years of engineering experience - - Advanced networking knowledge with an emphasis on enterprise deployments (routing, switching, etc) - - Strong business acumen with a track record of success - - Excellent communication skills and ability to convey insights from complex analyses to internal and external entities - - Ability to think strategically and tactically with attention to detail. - - Ability to clearly document technical issues, solutions and knowledge base articles. - - Tenacity to develop ideas independently and thrive in a fast-paced start-up environment is essential for success. - - Capable of working closely with data and using analytics to problem-solve - - Ability to travel both domestically and internationally (<35%). This role will require short notice travel as defined by leadership, with an emphasis on domestic travel to quickly solve customer and partner issues. - - Ability to write scripts to automate repetitive tasks and make support processes efficient. Preferred Qualifications - - Proven track record of taking ownership and delivering results - - Strong ability to prioritize and experience with meeting multiple deadlines - - Excellent communication skills (both verbal and written), with vendor, client, or customer-facing experience - - Experience supporting Enterprise software applications - - Knowledge of UNIX command-line and network storage troubleshooting is a plus. - - Experience with system configuration, patching and upgrades. - - Experience understanding of network topology and its impact on distributed system performance Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $81,400/year in our lowest geographic market up to $182,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.
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7
Beta Network Support Engineer, eero
95030 Los Gatos, California
Amazon
Posted 3 days ago
Job Viewed
Job Description
Description At eero we pride ourselves in providing every customer a world class experience. Our mission is to make technology in homes and businesses just work - through fast, reliable secure connectivity. Fixing connectivity in the home is, however, just the start. We're working on the building blocks of the small business solutions and smart homes by designing our own hardware, enabling it with software, and tying it all together to the cloud. We are seeking a Network Support Engineer (NSE) to join our team of existing NSEs supporting eero's Beta program. As a Network Support Engineer for eero's Beta team, this individual will play a crucial role in supporting the hardware, software, and mobile app development cycles. They will be responsible for identifying and evaluating bugs, reviewing network logs to better understand root causes, and working cross-functionally with the Engineering and Product teams to implement fixes. This NSE will be instrumental in the technical transition of these releases into the eero production fleet and customer base, as well as evaluating post-release success. In addition to these core responsibilities, the NSE will serve as a subject matter expert for our product, engineering, marketing, and customer experience teams, and provide escalation support to senior leadership. By bridging the gap between development, operations, and customer support, this role will be vital in ensuring the eero product meets its quality commitments for customers around the world. Key job responsibilities - Identify, document, and track software defects through the bug life cycle. - Able to troubleshoot and resolve difficult technical problems which may span across focus areas. Operates as a technical leader and sets the standard for other support engineers. Gives technical directions to others. - Analyze test results and provide detailed reports to stakeholders. - Verify that software/product changes and new releases meet defined quality standards and requirements. - Handles problems of any severity. Detects ongoing trends or problems before they occur and defines proactive mechanisms. Authors and is a lead reviewer for Beta content. Uses data to identify and drive development of new support mechanisms, processes and tools with the scope of a team. - Ensure proper software testing tools, environments, and infrastructure are in place. - Participate in product reviews, design reviews, and other development activities to provide a Beta perspective. - Stay up-to-date with testing best practices, emerging technologies, and industry trends. - Drive strategy, as defined by your leadership, and model technical troubleshoot methods for agents to follow. - Visit customer and partner locations, diagnosing, repairing, and installing complex eero networks. - Ability to travel both domestically and internationally (<25%). A day in the life As a Beta NSE and subject matter expert supporting eero's Beta team, you will collaborate closely with Engineering, Product, and Customer Experience teams to identify and resolve issues, mentor CX agents, and ensure the successful transition and performance of product releases for customers globally. Your tenacity to develop ideas independently and ability to thrive in a fast-paced start-up environment are essential for success. About the team The eero Beta team is comprised of network support engineers, program managers, support staff, and people leaders who are all aligned on the common goal of helping to build products that improve people's lives by delivering perfect connectivity in every home. Basic Qualifications - 3+ years of technical support, or 3+ years of software development experience - Experience troubleshooting and debugging technical systems - Experience driving collaborative projects from conception to delivery - Excellent business acumen with a track record of success - Excellent communication skills and ability to convey insights from complex analyses to internal and external entities - Ability to think strategically and tactically with attention to detail - Capable of working closely with data and using analytics to problem-solve - Bachelor's degree or equivalent experience Preferred Qualifications - 4+ years of technical support, or 4+ years of software development experience - Experience with Salesforce or JIRA - Enterprise network certification such as CCNA, Certified Wireless Network Administrator (CWNA), or Certified Wireless Design Professional (CWDP). - Previous experience supporting Beta test environments. - Strong ability to prioritize and experience with meeting multiple deadlines. - Experience with process improvement and automation (e.g., ITIL, LEAN Six Sigma, Process Management). Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $81,400/year in our lowest geographic market up to $182,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.
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8
Beta Network Support Engineer, eero
94103, California
Amazon
Posted 3 days ago
Job Viewed
Job Description
Description At eero we pride ourselves in providing every customer a world class experience. Our mission is to make technology in homes and businesses just work - through fast, reliable secure connectivity. Fixing connectivity in the home is, however, just the start. We're working on the building blocks of the small business solutions and smart homes by designing our own hardware, enabling it with software, and tying it all together to the cloud. We are seeking a Network Support Engineer (NSE) to join our team of existing NSEs supporting eero's Beta program. As a Network Support Engineer for eero's Beta team, this individual will play a crucial role in supporting the hardware, software, and mobile app development cycles. They will be responsible for identifying and evaluating bugs, reviewing network logs to better understand root causes, and working cross-functionally with the Engineering and Product teams to implement fixes. This NSE will be instrumental in the technical transition of these releases into the eero production fleet and customer base, as well as evaluating post-release success. In addition to these core responsibilities, the NSE will serve as a subject matter expert for our product, engineering, marketing, and customer experience teams, and provide escalation support to senior leadership. By bridging the gap between development, operations, and customer support, this role will be vital in ensuring the eero product meets its quality commitments for customers around the world. Key job responsibilities - Identify, document, and track software defects through the bug life cycle. - Able to troubleshoot and resolve difficult technical problems which may span across focus areas. Operates as a technical leader and sets the standard for other support engineers. Gives technical directions to others. - Analyze test results and provide detailed reports to stakeholders. - Verify that software/product changes and new releases meet defined quality standards and requirements. - Handles problems of any severity. Detects ongoing trends or problems before they occur and defines proactive mechanisms. Authors and is a lead reviewer for Beta content. Uses data to identify and drive development of new support mechanisms, processes and tools with the scope of a team. - Ensure proper software testing tools, environments, and infrastructure are in place. - Participate in product reviews, design reviews, and other development activities to provide a Beta perspective. - Stay up-to-date with testing best practices, emerging technologies, and industry trends. - Drive strategy, as defined by your leadership, and model technical troubleshoot methods for agents to follow. - Visit customer and partner locations, diagnosing, repairing, and installing complex eero networks. - Ability to travel both domestically and internationally (<25%). A day in the life As a Beta NSE and subject matter expert supporting eero's Beta team, you will collaborate closely with Engineering, Product, and Customer Experience teams to identify and resolve issues, mentor CX agents, and ensure the successful transition and performance of product releases for customers globally. Your tenacity to develop ideas independently and ability to thrive in a fast-paced start-up environment are essential for success. About the team The eero Beta team is comprised of network support engineers, program managers, support staff, and people leaders who are all aligned on the common goal of helping to build products that improve people's lives by delivering perfect connectivity in every home. Basic Qualifications - 3+ years of technical support, or 3+ years of software development experience - Experience troubleshooting and debugging technical systems - Experience driving collaborative projects from conception to delivery - Excellent business acumen with a track record of success - Excellent communication skills and ability to convey insights from complex analyses to internal and external entities - Ability to think strategically and tactically with attention to detail - Capable of working closely with data and using analytics to problem-solve - Bachelor's degree or equivalent experience Preferred Qualifications - 4+ years of technical support, or 4+ years of software development experience - Experience with Salesforce or JIRA - Enterprise network certification such as CCNA, Certified Wireless Network Administrator (CWNA), or Certified Wireless Design Professional (CWDP). - Previous experience supporting Beta test environments. - Strong ability to prioritize and experience with meeting multiple deadlines. - Experience with process improvement and automation (e.g., ITIL, LEAN Six Sigma, Process Management). Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $81,400/year in our lowest geographic market up to $182,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.
View Now
9