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Job Title: Network Support Specialist
Position Type: Contract

Location: Boston- onsite

Experience Level: 3-5 years of onsite technical and customer support experience

Role is not open to sponsorship or C2C

About BigRio:

BigRio is a remote-based, technology consulting firm headquartered in Boston, MA. We deliver solutions ranging from custom development, software implementation, data analytics, and machine learning/AI integrations. We are a one-stop shop that attracts clients from various industries because of our proven ability to deliver cutting-edge and cost-conscious software solutions.

With extensive domain knowledge, BigRio has teams of data architects, data engineers, software engineers, web developers, and consultants who deliver best-in-class solutions across a variety of verticals. Our diverse industry exposure equips us with invaluable tools, tricks, and techniques to tackle complex software and data challenges.

Job Summary

We are seeking a dedicated and technically proficient Network Support Engineer with expertise in Cisco systems to join our team. In this role, you will handle inbound technical support calls, attempt first and second-level troubleshooting, document client concerns, and escalate issues when necessary. This is an opportunity for someone looking to grow in a dynamic, fast-paced environment that focuses on providing superior support for network-related incidents.

Responsibilities

• Act as the first and second*level support for incoming network*related issues, ensuring all necessary protocols are followed.
• Manage inbound calls professionally and enthusiastically, offering clients effective verbal and written communication.
• Troubleshoot, document, and escalate incidents as required to the appropriate technical support tier.
• Maintain accurate and detailed documentation of client interactions and technical issues.
• Organize and manage case workloads, identifying escalation points in high*pressure environments.
• Work as the field implementation team to complete installations and network setups.

• Cisco Networking Experience (2+ years): Familiarity with Cisco routers, switches, firewalls, and troubleshooting Cisco devices.
• Networking Technologies: Solid understanding of LAN/WAN, DNS, DHCP, and network ports.
• Database Knowledge: Experience with relational databases, writing queries, and analyzing SQL data (Select/Join statements).
• Operating Systems: Proficiency in troubleshooting Windows and Linux environments, understanding of Group Policies, Security Permissions, and IIS/Web Applications.
• Performance Monitoring: Experience with performance counters, reviewing OS and application logs.
• Active Directory and VMware: Exposure to or experience with Active Directory and VMware environments.
• Networking Tools: Knowledge of Telnet, SSH, and similar tools for troubleshooting network connections.

• Excellent verbal and written communication skills with the ability to simplify technical problems for non-technical users.
• Strong organizational and time management skills in managing caseloads and multitasking.
• Proven ability to remain calm and professional during high-stress situations.
• Collaborative team player with a customer-focused mindset.
• High attention to detail and a strong work ethic, with the ability to troubleshoot both independently and in a team setting.

• Cisco Certified Network Associate (CCNA) or Cisco Certified Network Professional (CCNP) certification is preferred.
• Certifications in CompTIA Network+, Microsoft Certified Solutions Associate (MCSA), or equivalent are a plus.

• Bachelor's degree in Computer Science, Networking, Information Systems, or 2+ years of relevant work experience in network support.

• Assist in the planning and engineering of network and systems infrastructure.
• Support the implementation and configuration of hardware and software solutions.
• Monitor and evaluate system performance, identifying and resolving issues proactively.
• Perform routine maintenance and troubleshooting of network systems and components.
• Collaborate with IT team members to support infrastructure upgrades and improvements.
• Maintain accurate documentation of system configurations, procedures, and support activities.
• Provide technical support to end users and assist with resolving network-related issues.
• Execute a variety of tasks and projects as assigned, demonstrating flexibility and initiative.
• Perform other duties as assigned.

• Familiar with standard concepts, practices, and procedures within a particular field.
• Rely on experience and judgment to plan and accomplish goals.
• Excellent communication, documentation, and problem-solving skills.

• At least 3 years of experience in the field or in a related area.
• IAT Level II Certification
• Experience with standard concepts, practices, and procedures within a particular field.
• Must have TS/SCI

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Experience working in federal or defense environments.
• Industry standard technical and network certifications.

We are seeking experienced a Computer Network Support Specialist to join our team in providing on-site network engineering and operations support for a large, mission-critical enterprise environment. This position will be performed on the customer site and will require close coordination with both technical and operational teams to ensure high availability, security, and performance of complex IT infrastructure.

Primary Location: Lanham, MD, Full-time on-site

• Summary: Provide Tier 1 & 2 support, preventive maintenance, monitoring, and ticket resolution. Assists with deployments.

• Key Duties:

• Perform daily monitoring and preventive maintenance.

• Support asset tracking and hardware documentation.

• Assist with cloud and network deployments.

• Respond to trouble tickets and escalate as needed.

• Education/Certifications: Associate’s in IT or equivalent; 4+ yrs experience; CompTIA Network+. Active Public Trust required; IRS MBI preferred.

Systems Planning and Analysis, Inc. (SPA) delivers high-impact, technical solutions to complex national security issues. With more than 50 years of business expertise and consistent growth, we are known for continuous innovation for our government customers, in both the U.S. and abroad. Our exceptionally talented team is highly collaborative in spirit and practice, producing Results that Matter . Come work with the best! We offer opportunity, unique challenges, and clear-sighted commitment to the mission. SPA strives to be a value-added Objective, Responsive, and Trusted partner and premier provider.

The Space and Intelligence (S&I) Division provides engineering services and analytic support to the Air Force, Space Force, Combatant Commands, the Intelligence Community, and NASA. Our work includes systems engineering and integration, test planning and execution, cost estimating and analysis, developing approaches and concepts to meet emerging, high priority National Defense needs, and assessing and developing cutting-edge computer-based solutions, advanced technologies and progressive capabilities to meet those needs.

The S&I Division comprises the Intelligence Programs Group (IPG), the Space Systems Group (SSG), and the Strategic Technology Analysis Group (STAG), which collectively provide outstanding support to help their customers achieve our nation's most critical objectives and goals designed to protect the safety and livelihoods of all U.S. Citizens, military forces at home and abroad.

SPA has an immediate need for a number of highly qualified Mid-Level (Journeyman) IT/Network Support Specialists to support our new U.S. Space Force, Space Systems Command Space Domain Awareness and Combat Power (SDA&CP) and Battle Management Command, Control and Communications (BMC3) Support Services contract (Hemisphere) in multiple locations including the El Segundo, CA and the Colorado Springs, CO areas.

Travel is not anticipated but would occur less than five percent of the time on an occasional and irregular basis and be limited to domestic locations only.

We are seeking multiple candidates to fill the following positions at the Mid- or Journeyman Level

• Cyber Engineers located in the El Segundo, CA area
• Computer/Network System Engineers located in the El Segundo, CA area
• Digital & Software Engineers located in the El Segundo, CA area
• Power BI Platform Developers located in the Colorado Springs, CO area
• Software Engineers located in the El Segundo, CA area
• Lead Software Engineers located in the El Segundo, CA and the Colorado Springs, CO areas
• Principal Software Systems Engineers located in the El Segundo, CA area.

The Mid-Level (Journeyman) IT/Network Support Specialists that will support cybersecurity shall have:

• Knowledge in managing technical projects with emphasis on cybersecurity development, cyber integration, system (network) engineering, requirements development, software engineering, and algorithm design
• Experience with DoD and U.S. Military policies
• Experience with effective communication with leadership, stakeholders, and development/industry communities
• Knowledge in interfacing with the cyber and DoD Intelligence Community
• Knowledge of organization and execution of contingency planning, testing, and validation for all aspects of information system security
• Experience integrating and engineering cybersecurity into mission systems
• Experience supporting the development of cyber tools for use by cyber operators
• Experience working with mission partners to develop solutions
• Familiarity with modern Command, Control, Computing, Communications, Cyber, Intelligence, Surveillance, Reconnaissance, and Targeting (C5ISRT) systems in the DoD
• Experience working within a classified environment to meet warfighter needs.
• Knowledge in system (network) engineering, technology development, government acquisitions, and space and intelligence systems
• Knowledge in interfacing with the cyber and DoD Intelligence Community
• Knowledge in the evaluation/assessment of cyberspace and program protection solicitation products (e.g., work statements, acquisition plans, technical readiness assessments, contract data artifacts, technical requirements/compliance documents, and evaluation criteria, etc.) for rigor, adequacy, and completeness

The Mid-Level (Journeyman) IT/Network Support Specialists that will provide System Network and Administration support shall have:

• Knowledge in system (network) engineering, technology development, government acquisitions, and space and intelligence systems
• Experience with DoD and U.S. Military policies
• Experience working with intelligence mission systems
• Experienced in effective communication with leadership, stakeholders, and development/industry communities
• Experience researching, evaluating, and reporting the current and evolving threat
• Experience accessing multiple sources and experts/agencies
• Experience in developing and executing network security analyses based on Risk Management Framework (RMF) guidelines with emphasis on joint SAP Implementation Guide authorization process.
• Knowledge in classified system (network) engineering processes and procedures, including requirements development, configuration control, and Authority to Operate (ATO) procedures
• Ability to organize and conduct information security support operations and management
• Expertise in Wide-Area Network (WAN) architecture planning, design, and applicable open system interconnection layers
• Knowledge in Information Technology Service Management (ITSM)
• Knowledge in architecture and system requirements development
• Experience in highly classified space control space, ground operations, and Command and Control (C2) systems (e.g., concepts, development, build, and test)

This position is for future work and is contingent upon SPA receiving funding for this effort.

Required:

• U.S. Citizen
• Active TS/SCI clearance/access or TS/SCI Eligible
• Earned Bachelors degree in an IT-related discipline, e.g., Computer Science, Information Technology, or Software Engineering with the following levels of equivalency
• Minimum 10 years of relevant IT/Network experience

Desired:

• Specific direct experience performing similar tasks in the U.S. Air Force and/or the U.S. Space Force IT/Network environments
• Specific direct knowledge and experience with IT/Network-related activity associated with Space Domain Awareness (SDA), Space Situational Awareness (SSA), Space Control, satellite design, launch operations and space system operations
• Bachelors degree in an IT/Network-related discipline with at least 8 years of relevant experience or a Masters degree in an IT/Network-related discipline with at least 8 years of relevant experience
• PMP, CISSP, and/or Security+ certifications
• Medium-level skills in Java, Python, C++, Kubernetes, AWA, Azure, and/or Cloud Computing
• Current CI polygraph or willingness to take one

At SPA, we strive to deliver a robust total compensation package that will attract and retain top talent. Elements of the compensation package include competitive base pay and variable compensation opportunities.

SPA provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, etc.

Please note that the salary information shown below is a general guideline only. Salaries are commensurate with experience and qualifications, as well as market and business considerations. Pay Transparency Range: 130k - 200k

1. Works with user agencies to ascertain needs and develop standalone and networked systems to best address their needs;
2. Orders, receives, inventories and performs initial configuration and installation of hardware and operating software, contacting vendors as necessary to resolve any problems;
3. Maintains systems through software upgrades, the detection of viruses, correcting file error problems on disks, replacing defective equipment, and having equipment serviced;
4. Provides telephone and field support to users on hardware and peripheral equipment, software, and network system problems, contacting vendors as necessary;
5. Develops and provides training for users on hardware, software and network systems;
6. Works with user departments to develop software applications to meet their needs including programming, macros, interfaces and scripts;
7. Keeps abreast of the field of microcomputer system products, tests new software and equipment, and makes recommendations for future development and use.

• Knowledge of microcomputer hardware components and systems sufficient to efficiently set up, update and troubleshoot a wide variety of standalone and networked units;
• Knowledge of mainstream microcomputer software programs sufficient to install, demonstrate use of, and provide technical assistance to users;
• Ability to diagnose software and hardware conflicts and problems and efficiently implement repairs or other resolutions;
• Ability to quickly evaluate and learn the operation of new software, hardware and peripherals;
• Ability to communicate effectively, both orally and in writing;
• Ability to develop instructional materials and conduct in-service training courses;
• Ability to establish and maintain effective working relationships;
• Personal characteristics necessary to perform the duties of the position;
• Physical condition commensurate with the demands of the position.

• Diagnose and resolve PC hardware, software, and peripheral issues promptly.
• Manage and maintain network configurations to ensure optimal performance.
• Provide end-user support for healthcare-specific IT systems, including EHR/EMR platforms.
• Implement and enforce cybersecurity best practices across endpoints and networks.
• Maintain accurate documentation of support requests, resolutions, and system configurations.
• Collaborate with IT and healthcare teams to enhance operational efficiency.
• Participate in on-call rotations and address urgent IT issues as needed.

• Associate's or Bachelor's degree in IT, Computer Science, or related field (or equivalent technical experience) required.
• Relevant certifications (e.g., CompTIA A+, Network+, Security+ CE) preferred.
• 2-3 years in IT support, preferably in a healthcare setting.
• Hands-on experience with Windows OS, Microsoft Office Suite, and basic networking.
• Familiarity with healthcare IT systems and HIPAA compliance is a plus.
• Strong diagnostic and troubleshooting skills for hardware, software, and network issues.
• Ability to communicate technical concepts effectively to non-technical users.
• Exceptional interpersonal and problem-solving skills.
• Knowledge of remote troubleshooting tools and endpoint security solutions.

• Subsidized Health Insurance Coverage for Employee, Spouse, & Dependent(s)
• 100% Employer Paid Basic Life Insurance equal to 1x annual salary, up to $00,000
• 100% Employer Paid Employee Assistance Program
• Voluntary Dental, Vision, Short-Term Disability, Supplemental Life & AD&D, Critical Illness, Accident, and Hospital Indemnity Insurance.
• Pre-tax Savings Accounts for all IRS-allowable medical and dependent care expenses
• Generous Paid Time Off plan and 10 Paid Holidays annually
• Employee Referral Bonuses
• 401K Retirement Plan & Employer Match

Overview

Please note that this position is contingent upon the successful award of a contract currently under bid.

Nisga'a CIOPS provides hands-on experienced services to civilian and DoD programs worldwide. Delivering highly skilled, cleared personnel who provide services on five continents for a portfolio of customers.

Summary:

The Computer Network Support Specialist will support the planning, engineering, and maintenance of the organization's systems infrastructure. This role involves the implementation and design of both hardware and software components, as well as monitoring system performance to ensure reliability and efficiency. The ideal candidate will be familiar with standard concepts, practices, and procedures within the IT field and will rely on experience and sound judgment to accomplish a variety of technical tasks.

Responsibilities

Essential Job Functions:

• Assist in the planning and engineering of network and systems infrastructure.
• Support the implementation and configuration of hardware and software solutions.
• Monitor and evaluate system performance, identifying and resolving issues proactively.
• Perform routine maintenance and troubleshooting of network systems and components.
• Collaborate with IT team members to support infrastructure upgrades and improvements.
• Maintain accurate documentation of system configurations, procedures, and support activities.
• Provide technical support to end users and assist with resolving network-related issues.
• Execute a variety of tasks and projects as assigned, demonstrating flexibility and initiative.
• Perform other duties as assigned.

• Familiar with standard concepts, practices, and procedures within a particular field.
• Rely on experience and judgment to plan and accomplish goals.
• Excellent communication, documentation, and problem-solving skills.

• At least 3 years of experience in the field or in a related area.
• IAT Level II Certification
• Experience with standard concepts, practices, and procedures within a particular field.
• Must have TS/SCI

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Experience working in federal or defense environments.
• Industry standard technical and network certifications.