2,877 Network Support Technician jobs in the United States

**Req ID:** 37139
**Summary**
**Sr. Network Support Technician**
**Gettysburg, PA - Remote**
Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer's core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!
Chenega Agile Real-Time Solutions (CARS) was created with the purpose of providing integrated enterprise IT support to Federal customers both CONUS and OCONUS. CARS employs Subject Matter Experts (SMEs) with decades of experience working in the Federal marketplace.
Chenega Agile Real-Time Solutions (CARS) is seeking a **Sr. Network Support Technician** to remotely support the FCC's GB site as part of its Enterprise Technical Services (FETS) program. This role is responsible for monitoring, maintaining, and troubleshooting network infrastructure, ensuring connectivity, security, and performance of network systems in support of FCC operations. This role is remote.
**Responsibilities**
+ Provide remote support for LAN/WAN infrastructure at the FCC GB site, ensuring uptime, reliability, and performance
+ Diagnose and resolve network connectivity issues, both hardware and software-related
+ Configure and maintain routers, switches, firewalls, and other network devices
+ Monitor network systems using approved tools and escalate issues when appropriate
+ Support patching, firmware upgrades, and configuration changes in accordance with change control policies
+ Collaborate with cybersecurity, infrastructure, and application teams to resolve incidents and implement enhancements
+ Maintain network documentation, including topology diagrams, IP schemas, and asset inventories
+ Participate in network security efforts including access control, port management, and segmentation
+ Assist with audits, compliance reviews, and implementation of security best practices
+ Other duties as assigned
**Qualifications**
+ Bachelor's degree and 4+ years of relevant experience; or
+ Associate and 6+ years of relevant experience; or
+ High School and 8+ years of relevant experience
+ Active CompTIA Network + certification
+ Must be a US Citizen and able to obtain Public Trust Clearance
**Knowledge, Skills and Abilities:**
+ Proficiency in managing Cisco or equivalent network hardware
+ Familiarity with network monitoring tools and ticketing systems
+ Strong knowledge of TCP/IP, DNS, DHCP, and VPN technologies
+ Ability to work independently in a remote capacity while coordinating with onsite staff
+ Ability to work independently and yet be effective within a team setting
+ Must be capable of managing multiple efforts with time-related constraints in a fast-paced contracting environment
+ Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals
+ Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others.
+ Excellent skills in Microsoft Word, Excel, and other Office applications
+ Proficient with Microsoft Office Applications, and experience working in a home office setting as well as the ability to train end users on frequently asked technical issues.
+ Ability to provide technical assistance and support over the phone; good phone skills, professional demeanor, and previous customer service experience strongly desired.
+ Good problem-solving skills; ability to visualize a problem/situation and think abstractly to solve it
**How you'll grow**
At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn.
We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.
**Benefits**
At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.
Learn more about what working at Chenega MIOS can mean for you.
**Chenega MIOS's culture**
Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.
**Corporate citizenship**
Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.
Learn more about Chenega's impact on the world.
Chenega MIOS News- from your Talent Acquisition Team**
We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links:
Chenega MIOS web site - - - - Agile Real Time Solutions, LLC
**Teleworking Permitted?**
Yes
**Teleworking Details**
Remote
**Estimated Salary/Wage**
Up to USD $80,000.00/Yr.
Chenega Corporation and family of companies is an EOE.
Equal Opportunity Employer/Veterans/Disabled
Native preference under PL 93-638.
We participate in the E-Verify Employment Verification Program

**Job Description:**
This position requires office presence of a minimum of 5 days per week and is only located at customer's site. No relocation is offered.
AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers' mission.
AT&T has an opening to fill a Network Support Technician (NST) position to support an Immigration and Customs Enforcement (ICE) Office of Chief Information Officer (OCIO) program. Specifically, the position will support Information Technology Field Operations (ITFO) in Fairfax, VA.
The NST provides onsite and remote Tier 2 support that requires prompt action and quick resolution of user IT issues to minimize downtime. These IT issues include hardware, software, applications, network diagnostics, cloud and other IT services, as requested.
The NST reports to an Area Technical Lead and provides IT Field Operations (ITFO) support for 24x7 LANs and associated applications, peripherals, connectivity, and end-users in a Service Desk supported Tier II environment. This position relies on instructions and pre-established guidelines to perform the functions of the job while working independently and/or under immediate supervision. A certain degree of creativity and latitude is required.
The job duties of the NST are as follows:
This role will include, but will not be limited to the following responsibilities:
+ Provide LAN administrator support with the installation, configuration and maintenance of network communication devices, servers, network storage arrays and tape backup units
+ Provide support of network attached devices such as computers, printers, fax machines, biometric devices, electrocardiograms, x-ray machines, smart display, and sensors
+ Provide support of mobile and wireless devices to include smartphones, tablets, and hotspots
+ Assist in testing, applying, and maintaining server configurations and related security patches
+ Assist in maintaining and checking the health of systems and backups to include restore testing
+ Monitors ITSM (ServiceNow) assignment groups and applies troubleshooting needed to resolve tickets
+ Update tickets following documentation templates and/or guidelines to ensure quality requirements are met
+ Provide daily, weekly, and monthly activity reports describing activities accomplished in a timely manner
+ Provide inventory support and input to the provided inventory system for the customer
+ Responsible for installing and maintaining video teleconferencing infrastructure to include assisting with user requests
+ Participate in pre-scheduled after-hours support of weekly on-call rotation and/or as a team member supporting special projects or events
+ Conduct or provide new equipment deployments and/or requested deployment support
+ Provide cabling support and run cables within data centers, LAN rooms and remote wiring closets
+ Analyzes functional business requirements and design specifications for functional activities
+ Effectively contribute to technical discussions and develop and present required briefing materials to ensure the customer's needs are met
+ Should provide identification/fixing for the problems within existing systems design/implementation of new systems, enhances the existing systems and participates in analysis, design, and new construction of next generation IT systems
+ Responsible for understanding the needs of the customers and the realities of commercially available IT products and creating requirements that will allow implementation by the architecture and engineering team and COTS products
+ Must possess experience of system engineering in one or more areas including telecommunications concepts, computer languages, operating systems, database/DBMS, and middleware
**Required Clearance**
Public Trust (#publictrust) (#clearable)
**Required Qualifications:**
+ Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process
+ Associate Degree or equivalent experience
+ 1+ years' of IT-related support experience, preferably in a helpdesk or customer support role
+ Demonstrated ability to troubleshoot and resolve desktop, network, or other IT issues
+ General knowledge network products and systems
+ Experience in a rapid paced, time sensitive, high-quality environment
+ Must have excellent team skills and collaboration skills
+ Attention to detail and follow-through
+ Ability to work with minimal supervision
+ Must pass Motor Vehicle Records check as this position is classified as a "Regular Driver" and overnight travel may be required (Actual travel percentage varies based upon location but is typically less than 20%). Must maintain a state of travel readiness required to take prompt action on support requests which may require local and/or overnight travel to Government locations (Local short notice travel to customer sites is common, extended overnight and air travel is typically less than 5% per year).
+ Must be comfortable working in a Law Enforcement environment which may consist of locations similar to detention facilities, prisons, or jails
**Desired Qualifications**
+ Prior experience of IT support in an Enterprise environment (10,000+ end-users)
+ Possesses and applies expertise on multiple complex work assignments which are broad in nature, requiring originality and innovation in determining how to accomplish tasks.
+ Ability to apply a comprehensive knowledge across key tasks and high impact assignments
+ Experience evaluating system performance results and recommending improvements or optimizations
+ Experience performing IT hardware repairs and installing replacement parts
+ Experience planning and leading technology assignments and projects
+ Prior hands-on experience with the setup, configuration and administration of servers and backups
+ Experience functioning as a technical expert across multiple project assignments
+ ITIL v4, MCSE, A+, Security+, Network+, or other relevant certifications
Physical and/or Mental Qualifications, if applicable*:
+ Effectively communicate with customers, stakeholders, and technical specialists
+ This work requires that an individual position themselves to access computer and related equipment connections and be able to transport objects or equipment weighing up to 50 lbs
_*Reasonable accommodation will be made for qualified individuals with a disability, where such accommodation will not impose an undue hardship during the application process and on the job_
Our Network Support Technician's earn between $61,600 - $68,000. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
**Joining our team comes with amazing perks and benefits:**
+ Medical/Dental/Vision coverage
+ 401(k) plan
+ Tuition reimbursement program
+ Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
+ Paid Parental Leave
+ Paid Caregiver Leave
+ Additional sick leave beyond what state and local law require may be available but is unprotected
+ Adoption Reimbursement
+ Disability Benefits (short term and long term)
+ Life and Accidental Death Insurance
+ Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
+ Employee Assistance Programs (EAP)
+ Extensive employee wellness programs
+ Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
**Weekly Hours:**
40
**Time Type:**
Regular
**Location:**
Fairfax, Virginia
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws
We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status

**Job Description:**
This position requires office presence of a minimum of 5 days per week and is only located at customer's site. No relocation is offered.
AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers' mission.
AT&T has an opening to fill a Network Support Technician (NST) position to support an Immigration and Customs Enforcement (ICE) Office of Chief Information Officer (OCIO) program. Specifically, the position will support Information Technology Field Operations (ITFO) in Fairfax, VA.
The NST provides onsite and remote Tier 2 support that requires prompt action and quick resolution of user IT issues to minimize downtime. These IT issues include hardware, software, applications, network diagnostics, cloud and other IT services, as requested.
The NST reports to an Area Technical Lead and provides IT Field Operations (ITFO) support for 24x7 LANs and associated applications, peripherals, connectivity, and end-users in a Service Desk supported Tier II environment. This position relies on instructions and pre-established guidelines to perform the functions of the job while working independently and/or under immediate supervision. A certain degree of creativity and latitude is required.
The job duties of the NST are as follows:
This role will include, but will not be limited to the following responsibilities:
+ Provide LAN administrator support with the installation, configuration and maintenance of network communication devices, servers, network storage arrays and tape backup units
+ Provide support of network attached devices such as computers, printers, fax machines, biometric devices, electrocardiograms, x-ray machines, smart display, and sensors
+ Provide support of mobile and wireless devices to include smartphones, tablets, and hotspots
+ Assist in testing, applying, and maintaining server configurations and related security patches
+ Assist in maintaining and checking the health of systems and backups to include restore testing
+ Monitors ITSM (ServiceNow) assignment groups and applies troubleshooting needed to resolve tickets
+ Update tickets following documentation templates and/or guidelines to ensure quality requirements are met
+ Provide daily, weekly, and monthly activity reports describing activities accomplished in a timely manner
+ Provide inventory support and input to the provided inventory system for the customer
+ Responsible for installing and maintaining video teleconferencing infrastructure to include assisting with user requests
+ Participate in pre-scheduled after-hours support of weekly on-call rotation and/or as a team member supporting special projects or events
+ Conduct or provide new equipment deployments and/or requested deployment support
+ Provide cabling support and run cables within data centers, LAN rooms and remote wiring closets
+ Analyzes functional business requirements and design specifications for functional activities
+ Effectively contribute to technical discussions and develop and present required briefing materials to ensure the customer's needs are met
+ Should provide identification/fixing for the problems within existing systems design/implementation of new systems, enhances the existing systems and participates in analysis, design, and new construction of next generation IT systems
+ Responsible for understanding the needs of the customers and the realities of commercially available IT products and creating requirements that will allow implementation by the architecture and engineering team and COTS products
+ Must possess experience of system engineering in one or more areas including telecommunications concepts, computer languages, operating systems, database/DBMS, and middleware
**Required Clearance**
Public Trust (#publictrust) (#clearable)
**Required Qualifications:**
+ Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process
+ Associate Degree or equivalent experience
+ 1+ years' of IT-related support experience, preferably in a helpdesk or customer support role
+ Demonstrated ability to troubleshoot and resolve desktop, network, or other IT issues
+ General knowledge network products and systems
+ Experience in a rapid paced, time sensitive, high-quality environment
+ Must have excellent team skills and collaboration skills
+ Attention to detail and follow-through
+ Ability to work with minimal supervision
+ Must pass Motor Vehicle Records check as this position is classified as a "Regular Driver" and overnight travel may be required (Actual travel percentage varies based upon location but is typically less than 20%). Must maintain a state of travel readiness required to take prompt action on support requests which may require local and/or overnight travel to Government locations (Local short notice travel to customer sites is common, extended overnight and air travel is typically less than 5% per year).
+ Must be comfortable working in a Law Enforcement environment which may consist of locations similar to detention facilities, prisons, or jails
**Desired Qualifications**
+ Prior experience of IT support in an Enterprise environment (10,000+ end-users)
+ Possesses and applies expertise on multiple complex work assignments which are broad in nature, requiring originality and innovation in determining how to accomplish tasks.
+ Ability to apply a comprehensive knowledge across key tasks and high impact assignments
+ Experience evaluating system performance results and recommending improvements or optimizations
+ Experience performing IT hardware repairs and installing replacement parts
+ Experience planning and leading technology assignments and projects
+ Prior hands-on experience with the setup, configuration and administration of servers and backups
+ Experience functioning as a technical expert across multiple project assignments
+ ITIL v4, MCSE, A+, Security+, Network+, or other relevant certifications
Physical and/or Mental Qualifications, if applicable*:
+ Effectively communicate with customers, stakeholders, and technical specialists
+ This work requires that an individual position themselves to access computer and related equipment connections and be able to transport objects or equipment weighing up to 50 lbs
_*Reasonable accommodation will be made for qualified individuals with a disability, where such accommodation will not impose an undue hardship during the application process and on the job_
Our Network Support Technician's earn between $61,600 - $68,000. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
**Joining our team comes with amazing perks and benefits:**
+ Medical/Dental/Vision coverage
+ 401(k) plan
+ Tuition reimbursement program
+ Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
+ Paid Parental Leave
+ Paid Caregiver Leave
+ Additional sick leave beyond what state and local law require may be available but is unprotected
+ Adoption Reimbursement
+ Disability Benefits (short term and long term)
+ Life and Accidental Death Insurance
+ Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
+ Employee Assistance Programs (EAP)
+ Extensive employee wellness programs
+ Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
**Weekly Hours:**
40
**Time Type:**
Regular
**Location:**
Fairfax, Virginia
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws
We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status

RELOCATION ASSISTANCE: No relocation assistance available
CLEARANCE TYPE: SCI
TRAVEL: No
**Description**
At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.
At the heart of Defining Possible is our commitment to missions. In rapidly changing global security environments, Northrop Grumman brings informed insights and software-secure technology to enable strategic planning. We're looking for innovators, who can help us keep building on our wide portfolio of secure, affordable, integrated, and multi-domain systems and technologies that fuel those missions. By joining in our shared mission, we will support yours of expanding your personal network and developing skills, whether you are new to the field or an industry thought-leader. At Northrop Grumman, you will have the resources, support, and team to do some of the best work of your career.
**Desktop Support** **Techs, We Want You!**
The Northrop Grumman Classified Solutions team is seeking a qualified **PC Network/Desktop Support Technician** to join our qualified, diverse, and dynamic team of on-site technical professionals. The qualified applicant will become part of Northrop Grumman's **Chief Information and Digital Office (CIDO)** support organization.
_Note: Due to the classified nature of the work being performed, this position does not offer any virtual or telecommute working options. Applicants are encouraged to apply, only if they are willing to work on-site._
Roles and responsibilities include, but are not limited to:
+ Provides technical support for computers and associated networks.
+ Installs, troubleshoots, services, and repairs personal computers, related PC software, telephones, cables, and connectors.
+ Connects personal computers and terminals to existing data networks. Performs basic PC configurations.
+ Instructs and assists users in the use of personal computers and networks. Investigates information, network, and communications needs of users.
+ Completes paperwork and other tasks needed to satisfy Security requirements.
+ Follows all Security regulations, guidelines, and processes regarding the installation, maintenance, and retirement of PCs and PC-related hardware and software.
+ Works with Security to remediate classified data spillage incidents.
+ Coordinates with users, program staff, server administrators, network engineers, and customer and IT management.
+ Establishes and maintains high levels of customer satisfaction according to defined objectives while adhering to established policies.
+ Works with engineers to resolve support issues, escalating to proper personnel where appropriate.
+ Participates in new installations, testing and special projects as needed.
+ Spends significant portions of the day away from the desk supporting users and moving equipment.
+ Provide Windows systems management.
+ Provides off-net environment support.
+ Provides basic network administration.
+ Perform root cause analysis for complex issues and document technical solutions
+ Work with software vendors to support third party applications.
+ Provide any technical support above and beyond the Tier1/2 support vendor.
+ Monitors ticket queues to ensure SLAs are met
+ Works after hours, including weekends when needed and/or provides on call support for production-impacting incidents, as needed.
+ Exhibits good communication skills, an energetic approach, and patience with customers.
+ Lift up to 40 pounds.
Other duties, including but not limited to:
+ Off-network and lab environments - setup, maintenance, compliance and vulnerability remediation; support client and server domain migration.
+ Engineering and Manufacturing system support - setup, maintenance, troubleshoot compliance and vulnerability remediation.
+ Setup and configure rack mount workstations.
+ Server application support.
+ Engineering application support - install, configure, and troubleshoot engineering applications
+ Network data port activation and testing.
The ideal candidate will demonstrate the following:
+ Ability to work independently; appropriately escalate issues and roadblocks to leadership.
+ Superior customer service and service delivery. Maintains composure in difficult situations, with challenging customers.
+ Personal integrity and high ethical standards in customer contacts as well as all internal relationships.
+ Ability to masters unfamiliar information, tasks, and situations quickly and effectively.
+ Excellent communication skills, written and verbal.
_If you are ready to solve complex problems in a dynamic environment, apply today!_
**Basic Qualifications:**
+ High School diploma and 4 years of IT related experience; OR an Associates degree and 2 years of IT related experience; OR a Bachelor's degree and 0 year of IT related experience is required
+ Experience with Microsoft products including Windows Server 10/11, Outlook, Word, Excel, PowerPoint, and Visio is required
+ Candidates must possess a **DoD 8570 IAT level II** (or higher) baseline certification (example: Security+ CE); OR must have the ability to obtain the certification within 6 months from start date as a condition of continued employment
+ Candidates must have a current DOD **Top** **Secret** levelsecurity clearance, to include **SCI access level eligibility** based on a closed investigation date completed within the last 6 years OR must be enrolled in the DOD Continuous Evaluation (CE) Program, in order to be considered
+ Must obtain full **SCI** access, and be cleared to **Special Programs** , prior to start (process can take 60-90 days or more)
**Preferred Qualifications:**
+ The ideal candidates will have an Associates degree (or similar technical diploma/degree), a Security+ CE, and 3 years of experience with IT related software / hardware, preforming as a PC Desktop or Network Support Technician in a classified environment
+ Experience supporting large user populations in a secure environment
+ Experience in Active Directory configuring user and computer accounts
+ Strong understanding of networking principles (such as the OSI model)
+ CompTIA Network+ or equivalent
+ Other equivalent DOD 8570 IAT level 2 certification(s)
+ Experience operating under and managing systems within NISPOM Chapter 8, DCID 6/3-ICD 503, RMF, STIG, JAFAN, or JSIG information system environments
+ Familiarity with DFARS and NIST InfoSec controls
+ Solid understanding of Enterprise-level storage concepts to include all commonly used RAID-levels
+ Experience using ServiceNow in an enterprise environment
+ Proficiency in remote administration and troubleshooting of desktop PCs, Visio, PowerShell
+ Experience supporting VMware VDI (Virtual Desktop Infrastructure)
+ Customer and detail oriented and possess good decision-making ability
+ Bachelor's degree in relevant discipline
+ Cross-platform experience (ie. Windows, Linux, Solaris, OSX, UNIX, etc.)
+ Active SCI
We offer flexible work arrangements, phenomenal learning opportunities, exposure to a wide variety of projects and customers, and a very friendly team environment. Our Employee Resource Groups (ERGs) offer opportunities to be a friend, be active, be a volunteer, be a leader, be recognized, and to be yourself. At Northrop Grumman, we are on the cutting edge of innovation. Our diverse portfolio of programs means there are endless paths to cultivate your career. We also offer exceptional benefits/healthcare, a 9/80 work schedule, and a great 401k matching program. Come join us!
Primary Level Salary Range: $56,600.00 - $94,400.00
The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.
Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.
The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.
Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.

RELOCATION ASSISTANCE: No relocation assistance available
CLEARANCE TYPE: Top Secret
TRAVEL: No
**Description**
At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.
Northrop Grumman Enterprise Classified Solutions has an immediate need for a PC Network Support Technician 3, located in Redondo Beach, CA. This role is 100% onsite, and does not have the ability to work virtually.
Roles and responsibilities include, but are not limited to:
+ Provides technical support for computers and associated networks.
+ Installs, troubleshoots, services, and repairs personal computers, related PC software, telephones, cables, and connectors.
+ Connects personal computers and terminals to existing data networks. Performs basic PC configurations.
+ Instructs and assists users in the use of personal computers and networks. Investigates information, network, and communications needs of users.
+ Completes paperwork and other tasks needed to satisfy Security requirements.
+ Follows all Security regulations, guidelines, and processes regarding the installation, maintenance, and retirement of PCs and PC-related hardware and software.
+ Works with Security to remediate classified data spillage incidents.
+ Coordinates with users, program staff, server administrators, network engineers, and customer and IT management.
+ Establishes and maintains high levels of customer satisfaction according to defined objectives while adhering to established policies.
+ Works with engineers to resolve support issues, escalating to proper personnel where appropriate.
+ Participates in new installations, testing and special projects as needed.
+ Spends significant portions of the day away from the desk supporting users and moving equipment.
+ Provide Windows systems management.
+ Provides off-net environment support.
+ Provides basic network administration.
+ Perform root cause analysis for complex issues and document technical solutions
+ Work with software vendors to support third party applications.
+ Provide any technical support above and beyond the Tier1/2 support vendor.
+ Monitors ticket queues to ensure SLAs are met
+ Works after hours, including weekends when needed and/or provides on call support for production-impacting incidents, as needed.
+ Exhibits good communication skills, an energetic approach, and patience with customers.
+ Lift up to 40 pounds.
Other duties, including but not limited to:
+ Off-network and lab environments - setup, maintenance, compliance and vulnerability remediation; support client and server domain migration.
+ Engineering and Manufacturing system support - setup, maintenance, troubleshoot compliance and vulnerability remediation.
+ Setup and configure rack mount workstations.
+ Server application support.
+ Engineering application support - install, configure, and troubleshoot engineering applications
+ Network data port activation and testing.
The ideal candidate will demonstrate the following:
+ Ability to work independently; appropriately escalate issues and roadblocks to leadership.
+ Superior customer service and service delivery. Maintains composure in difficult situations, with challenging customers.
+ Personal integrity and high ethical standards in customer contacts as well as all internal relationships.
+ Ability to masters unfamiliar information, tasks, and situations quickly and effectively.
+ Excellent communication skills, written and verbal.
_If you are ready to solve complex problems in a dynamic environment, apply today!_
**Basic Qualifications:**
+ High School diploma and 4 years of IT related experience; OR an Associates degree and 2 years of IT related experience; OR a Bachelor's degree and 0 year of IT related experience is required
+ Must have at least 1 year of experience with Microsoft products including Windows Server 10/11, Outlook, Word, Excel, PowerPoint, and Visio is required
+ Must possess a **DoD 8570 IAT level II** (or higher) baseline certification (example: Security+ CE).
+ Must have an active DOD **Top** **Secret** level security clearance, to include **SCI access level eligibility** based on a closed investigation date completed within the last 6 years OR must be enrolled in the DOD Continuous Evaluation (CE) Program, in order to be considered.
+ Must be able to obtain full **SCI** access, and have the ability to be cleared to **Special Programs** , prior to start (process can take 60-90 days or more).
**Preferred Qualifications:**
+ The ideal candidates will have an Associates degree (or similar technical diploma/degree), a Security+ CE, and 3 years of experience with IT related software / hardware, preforming as a PC Desktop or Network Support Technician in a classified environment
+ Experience supporting large user populations in a secure environment
+ Experience in Active Directory configuring user and computer accounts
+ Strong understanding of networking principles (such as the OSI model)
+ CompTIA Network+ or equivalent
+ Other equivalent DOD 8570 IAT level 2 certification(s)
+ Experience operating under and managing systems within NISPOM Chapter 8, DCID 6/3-ICD 503, RMF, STIG, JAFAN, or JSIG information system environments
+ Familiarity with DFARS and NIST InfoSec controls
+ Solid understanding of Enterprise-level storage concepts to include all commonly used RAID-levels
+ Experience using ServiceNow in an enterprise environment
+ Proficiency in remote administration and troubleshooting of desktop PCs, Visio, PowerShell
+ Experience supporting VMware VDI (Virtual Desktop Infrastructure)
+ Customer and detail oriented and possess good decision-making ability
+ Bachelor's degree in relevant discipline
+ Cross-platform experience (ie. Windows, Linux, Solaris, OSX, UNIX, etc.)
+ Active Top Secret/SCI security clearance is preferred
Salary Range: $59,300.00 - $98,900.00
The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.
Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.
The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.
Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.

RELOCATION ASSISTANCE: No relocation assistance available
CLEARANCE TYPE: SCI
TRAVEL: No
**Description**
At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.
At the heart of Defining Possible is our commitment to missions. In rapidly changing global security environments, Northrop Grumman brings informed insights and software-secure technology to enable strategic planning. We're looking for innovators, who can help us keep building on our wide portfolio of secure, affordable, integrated, and multi-domain systems and technologies that fuel those missions. By joining in our shared mission, we will support yours of expanding your personal network and developing skills, whether you are new to the field or an industry thought-leader. At Northrop Grumman, you will have the resources, support, and team to do some of the best work of your career.
**Desktop Support** **Techs, We Want You!**
The Northrop Grumman Classified Solutions team is seeking a qualified **PC Network/Desktop Support Technician** to join our qualified, diverse, and dynamic team of on-site technical professionals. The qualified applicant will become part of Northrop Grumman's **Chief Information and Digital Office (CIDO)** support organization.
_Note: Due to the classified nature of the work being performed, this position does not offer any virtual or telecommute working options. Applicants are encouraged to apply, only if they are willing to work on-site._
Roles and responsibilities include, but are not limited to:
+ Provides technical support for computers and associated networks.
+ Installs, troubleshoots, services, and repairs personal computers, related PC software, telephones, cables, and connectors.
+ Connects personal computers and terminals to existing data networks. Performs basic PC configurations.
+ Instructs and assists users in the use of personal computers and networks. Investigates information, network, and communications needs of users.
+ Completes paperwork and other tasks needed to satisfy Security requirements.
+ Follows all Security regulations, guidelines, and processes regarding the installation, maintenance, and retirement of PCs and PC-related hardware and software.
+ Works with Security to remediate classified data spillage incidents.
+ Coordinates with users, program staff, server administrators, network engineers, and customer and IT management.
+ Establishes and maintains high levels of customer satisfaction according to defined objectives while adhering to established policies.
+ Works with engineers to resolve support issues, escalating to proper personnel where appropriate.
+ Participates in new installations, testing and special projects as needed.
+ Spends significant portions of the day away from the desk supporting users and moving equipment.
+ Provide Windows systems management.
+ Provides off-net environment support.
+ Provides basic network administration.
+ Perform root cause analysis for complex issues and document technical solutions
+ Work with software vendors to support third party applications.
+ Provide any technical support above and beyond the Tier1/2 support vendor.
+ Monitors ticket queues to ensure SLAs are met
+ Works after hours, including weekends when needed and/or provides on call support for production-impacting incidents, as needed.
+ Exhibits good communication skills, an energetic approach, and patience with customers.
+ Lift up to 40 pounds.
Other duties, including but not limited to:
+ Off-network and lab environments - setup, maintenance, compliance and vulnerability remediation; support client and server domain migration.
+ Engineering and Manufacturing system support - setup, maintenance, troubleshoot compliance and vulnerability remediation.
+ Setup and configure rack mount workstations.
+ Server application support.
+ Engineering application support - install, configure, and troubleshoot engineering applications
+ Network data port activation and testing.
The ideal candidate will demonstrate the following:
+ Ability to work independently; appropriately escalate issues and roadblocks to leadership.
+ Superior customer service and service delivery. Maintains composure in difficult situations, with challenging customers.
+ Personal integrity and high ethical standards in customer contacts as well as all internal relationships.
+ Ability to masters unfamiliar information, tasks, and situations quickly and effectively.
+ Excellent communication skills, written and verbal.
_If you are ready to solve complex problems in a dynamic environment, apply today!_
**Basic Qualifications:**
+ High School diploma and 4 years of IT related experience; OR an Associates degree and 2 years of IT related experience; OR a Bachelor's degree and 0 year of IT related experience is required
+ Experience with Microsoft products including Windows Server 10/11, Outlook, Word, Excel, PowerPoint, and Visio is required
+ Candidates must possess a **DoD 8570 IAT level II** (or higher) baseline certification (example: Security+ CE); OR must have the ability to obtain the certification within 6 months from start date as a condition of continued employment
+ Candidates must have a current DOD **Top** **Secret** levelsecurity clearance, to include **SCI access level eligibility** based on a closed investigation date completed within the last 6 years OR must be enrolled in the DOD Continuous Evaluation (CE) Program, in order to be considered
+ Must obtain full **SCI** access, and be cleared to **Special Programs** , prior to start (process can take 60-90 days or more)
**Preferred Qualifications:**
+ The ideal candidates will have an Associates degree (or similar technical diploma/degree), a Security+ CE, and 3 years of experience with IT related software / hardware, preforming as a PC Desktop or Network Support Technician in a classified environment
+ Experience supporting large user populations in a secure environment
+ Experience in Active Directory configuring user and computer accounts
+ Strong understanding of networking principles (such as the OSI model)
+ CompTIA Network+ or equivalent
+ Other equivalent DOD 8570 IAT level 2 certification(s)
+ Experience operating under and managing systems within NISPOM Chapter 8, DCID 6/3-ICD 503, RMF, STIG, JAFAN, or JSIG information system environments
+ Familiarity with DFARS and NIST InfoSec controls
+ Solid understanding of Enterprise-level storage concepts to include all commonly used RAID-levels
+ Experience using ServiceNow in an enterprise environment
+ Proficiency in remote administration and troubleshooting of desktop PCs, Visio, PowerShell
+ Experience supporting VMware VDI (Virtual Desktop Infrastructure)
+ Customer and detail oriented and possess good decision-making ability
+ Bachelor's degree in relevant discipline
+ Cross-platform experience (ie. Windows, Linux, Solaris, OSX, UNIX, etc.)
+ Active SCI
We offer flexible work arrangements, phenomenal learning opportunities, exposure to a wide variety of projects and customers, and a very friendly team environment. Our Employee Resource Groups (ERGs) offer opportunities to be a friend, be active, be a volunteer, be a leader, be recognized, and to be yourself. At Northrop Grumman, we are on the cutting edge of innovation. Our diverse portfolio of programs means there are endless paths to cultivate your career. We also offer exceptional benefits/healthcare, a 9/80 work schedule, and a great 401k matching program. Come join us!
Primary Level Salary Range: $56,600.00 - $94,400.00
The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.
Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.
The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.
Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.

RELOCATION ASSISTANCE: Relocation assistance may be available
CLEARANCE TYPE: Secret
TRAVEL: Yes, 10% of the Time
**Description**
At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.
**Please note that this opportunity is contingent on program funding. Start dates are determined after funding confirmation**
Northrop Grumman Aeronautics Systems is seeking a **PC MS Suite Network Support Technician** **Level 1 or Level 2** to support program efforts within our Aircraft Solutions organization. This position will be located in **Palmdale, CA** , with potential for relocation to future CONUS locations upon completion of job training and site activations.
Roles and responsibilities include:
+ Provides technical support for computers and associated networks.
+ Installs, troubleshoots, services, and repairs of personal computers, related PC software, telephones, cables, and connectors. Connects personal computers and terminals to existing data networks. Performs basic PC setups.
+ Instructs and assists users in the use of personal computers and networks. Investigates information, network, and communications needs of users, and makes recommendations regarding software and hardware purchases. Maintains trouble logs.
+ Completes paperwork and other tasks needed to satisfy Security requirements. Successfully follows all Security regulations, guidelines, and processes regarding the installation, maintenance, and retirement of PCs and PC-related hardware and software. Works with Security to remediate classified or unclassified data spillage incidents.
+ Coordinates with users, service desk, server administrators, network engineers, and customer and IT management.
+ Reviews the trouble ticket queue to identify issues that need to be addressed. Works through the ticket queue without intervening management direction (self-motivated). Resolves tickets within established SLAs. Raises issues that require management attention or involvement.
+ Establishes and maintains high levels of customer satisfaction according to defined objectives while adhering to established policies.
+ Works with system administrators and other staff to resolve support issues, escalating where appropriate.
+ Participates in new installations, testing and special projects as needed.
+ May spend portions of the day away from the desk when supporting users and moving equipment.
+ Exhibits good communication skills, an energetic approach, and patience with customers.
+ Use your technical understanding of Information Technology Infrastructure Library (ITIL) and Information Technology Service Management (ITSM) Operations, including Service Desk, Desktop, Network, Telecommunications, Data Center, Application Support, Service Level Management, and other areas of IT Operations.
+ Resolves technical problems and answers queries by telephone in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems.
+ Diagnoses, identifies, isolates and analyzes problems utilizing historical database records.
+ Route calls to product line specialists. Maintains and updates records and tracking databases.
+ Alerts management to recurring problems and patterns of problems.
This position can be filled at either the Level 1 or Level 2 role based on the qualifications below.
**Basic Qualifications:**
Basic Qualifications for Level 1 Associate Technician:
+ Must have a High school diploma or equivalent and at least some related military / professional experience
Basic Qualifications for a Level 2 Technician:
+ Must have a High school diploma or equivalent and at least 2 years of related military / professional experience
Additional Basic Qualifications at either level:
+ Must have the ability to obtain and maintain a DoD Secret clearance within a reasonable amount of time as determined by business needs.
+ Must have the ability to obtain and maintain Special Access Program (SAP) clearance within a reasonable amount of time as determined by business needs.
+ Must have a DOD 8570 IAT Level II (ex: Security + CE) certification.
+ Must have the ability to lift equipment up to 50 lbs.
+ Must have experience in Microsoft Windows Desktop Operating Systems, Microsoft Office Product Suites, and remote deployment methods.
**Preferred Qualification:**
+ Bachelor of Science or other technical based degree.
+ Current DoD Top Secret clearance.
+ CompTIA A+, Network+, Security+ Certifications.
+ Microsoft Certifications (MCP, MCSE or MCSA).
+ Proficiency in remote administration and troubleshooting of desktop PCs, Visio, PowerShell.
+ Experience with zero and/or thin client devices.
+ Experience in Active Directory configuring user and computer accounts.
+ Cross-platform experience (i.e., two or more: Windows, Linux, Solaris, OSX, UNIX, etc.).
+ Experience supporting VMware VDI (Virtual Desktop Infrastructure).
+ Knowledge of Windows operating systems, Active Directory administration, and LAN/WAN networking.
+ Ability to work in a fast-paced environment where multiple projects are being developed and deployed simultaneously.
Primary Level Salary Range: $42,000.00 - $0,000.00
Secondary Level Salary Range: 50,000.00 - 83,300.00
The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.
Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.
The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.
Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.

MANTECH seeks a motivated and customer-focused **Network Support Engineer Tier 1** at **Scott Air Force Base, IL** to join our global team, providing critical 24/7 support for customers operating hybrid on-premises and Google Cloud infrastructure. You will be the first point of contact for customer service requests, troubleshooting technical problems and ensuring timely resolutions.
**Onsite** - 9-hour shifts (5 positions)
**Shifts Monday through Sunday** : 07:00 to 4:00pm (shift 1) - 3:00pm to 12:00am (shift 2) and 11:00pm to 08:00 (shift 3) - there will be a 1 hour overlap with the previous shift. Shift differential applies to 2nd and 3rd shifts only.
**Responsibilities include but are not limited to:**
+ Customer Support:
+ Serve as the first point of contact for customer inquiries via phone, chat, and email.
+ Adhere to defined Service Level Agreements (SLAs) for response and resolution times.
+ Maintain high customer satisfaction scores and quality standards.
+ Use established runbooks and playbooks to provide accurate and effective resolutions.
+ Technical Troubleshooting:
+ Troubleshoot technical issues by debugging, administering systems, and updating documentation.
+ Leverage your knowledge of networking, systems administration, and basic scripting to resolve problems.
+ Act as an advocate for customers by building a deep understanding of their most pressing issues and communicating them to senior engineers and program managers.
**Minimum Qualifications:**
+ Associate's degree in computer science, Technology, Engineering, or Mathematics; an additional 2 years of equivalent experience might be substituted for degree.
+ 1+ years of experience with networking and cloud technologies.
+ Working knowledge of either UNIX/Linux or Windows operating systems.
+ The ability to effectively read and summarize information from runbooks and playbooks for customers.
**Preferred Qualifications:**
+ Google Cloud Platform (GCP) certification or a CCNA equivalent.
+ Familiarity with customer service ticketing systems (ServiceNow).
**Clearance Requirements:**
+ Active TS/SCI security clearance.
**Physical Requirements:**
+ Office-based work with extended periods of sedentary activity and occasional movement
+ Travel by car or air to attend meetings and conferences as needed
+ Frequent communication with colleagues, management, and clients, including presentation delivery and accurate information exchange
ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you are a qualified individual with a disability and require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please email us at and provide your name and contact information.