9,689 Network Troubleshooting jobs in the United States

System Performance Troubleshooting Network Servers Administrator
(Jobs in Atlan
Requirement id 154766
Job title Administrator
Job location in Atlanta, GA
Skills required Bachelors Degree, System Administration Experience, LAN And WAN, System Performance Troubleshooting Netwo
Open Date 19-Aug-2025
Close Date
Job type Contract
Duration 9 Months
Compensation DOE
Status requirement ---
Job interview type ---
Email Recruiter:coolsoft
Job Description Administrator: Bachelors Degree, System Administration Experience, LAN And WAN, System Performance Troubleshooting Netwo
Start Date :9/15/2025
End Date :06/30/2026
Submission Deadline :08/29/2025
Client Info : DOR
Note:
*Agency Interview Type: Either Web Cam or In Person
* Candidate MUST be local to Metro Atlanta.
Description :
Job Summary:
Under limited supervision, oversees the installation, configuration, and support to a local area network, wide area network, internet system, computers, desktops and/or mobile devices. Recommends equipment improvement or replacement. Serves as highest advanced-level subject matter expert, providing authoritative guidance for professional staff. May also serve in a lead role.
Responsibilities include:
Installing and configuring software, hardware, and networks
Monitoring system performance and troubleshooting issues.
Ensuring security and efficiency of IT infrastructure
Manage network servers and technology tools.
Set up accounts and workstations.
Upgrade systems with new releases and models
Requirements:
Proven experience as a System Administrator
Experience with databases, networks (LAN, WAN) and patch management
Familiarity with various operating systems and platforms
Resourcefulness and problem-solving aptitude
Excellent communication skills
Qualifications:
-Bachelors degree in a related field from an accredited college or university
Other Notes:
DOR will conduct a background check on all candidates considered for the position. Individuals must be compliant with Georgia tax obligations.
-Individuals having any overdue and unpaid taxes, or any felony convictions (no matter how long ago) will not be offered the position or hired.
-All employees will be fingerprinted.
*Candidate MUST be local to Metro Atlanta*
*Tax Clearance Letter, due at the time of submission* (pls review compliance tab for instruction on how the CANDIDATE must obtain this letter)
Call502-379-4456 Ext 100for more details. Please provide Requirement id: 154766 while calling.
EOE Protected Veterans/Disability

Company Overview

Circet USA is the leading provider of Network Services in North America, and we're looking for talented professionals to join our team. We specialize in engineering and construction services delivering comprehensive solutions across Inside Plant, Outside Plant, and Wireless networks to meet the evolving infrastructure needs of our customers.

With nearly 50 years of industry experience, we work with major telecom service providers, MSOs, cloud service providers, and utilities. At Circet USA, you'll have the opportunity to make an impact by helping to create customized solutions that address our clients' unique challenges. If you're passionate about innovation and thrive in a dynamic environment, we'd love to hear from you.

Circet USA's benefits package includes the following:

• Medical, Dental, and Vision insurance
• Digital Health & Wellness Support
• Critical Illness, Accident, & Hospital Insurance
• Short-term & Long-term disability
• Group term & Voluntary life insurance
• Flexible Spending and Health Savings Accounts
• Paid Time Off & 401K
• Company Discount Website

Job Summary and Responsibilities

Summary:

The Network Maintenance Technician should be comfortable working in a mission critical environment. This position is responsible for reliable operations on a Telcom network maintaining Service Level Agreements, customer service requests, and responding to abnormal conditions or equipment status alarms. Regular duties will include basic preventive maintenance tasks. The technician is required to execute MOPs and other duties as assigned. They must be a self-starter and demonstrate excellent interpersonal and communication skills and have the ability to communicate verbally and in writing as required for customer interactions.

ESSENTIAL DUTIES & RESPONSIBILITIES include the following; other duties may be assigned:

• Solving problems using analytical, technical, and organizational abilities
• Understanding and documenting network infrastructure

• Responding to network/facilities-based alerts and problems

Qualifications

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE and REQUIREMENTS

• Experience working in a POP, CO. or Hut (replacing/installing packs, meeting customer security requirements, running and lacing cables) 4 years of experience preferred.
• Experience with DC maintenance (battery routines, fuse replacement)
• Associate or bachelor's degree in a related field
• Self-motivated learner
• Proven high network technical aptitude.
• Ability to set priorities and handle multiple tasks simultaneously.
• Ability to work diligently and independently.
• Ability to communicate intelligently and effectively with co-workers, management, and contractors.
• Equipment experience includes Cisco 1100, Ciena, Nokia 7360, Edge Core P2/EMUX or equivalent preferred.
• Experienced in Sonet and Broadband technologies, including ROADM and Ethernet (layer 1, layer 2, layer 3 OSI),
• Ability to learn quickly and address issues as they arise during normal working hours or when on call
• Strong computing and documentation skills
• A professional appearance

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

While performing the duties of this position, the employee is regularly required to talk and hear. The employee frequently is required to sit, use hands to finger, handle or feel objects, tools or controls and reach with hands and arms. The employee is occasionally required to lift loads up to 20lbs, climb ladders, stand, walk, stoop, kneel, crouch or crawl.

Specific vision abilities required by this position include close vision, color vision, peripheral vision and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee occasionally works near moving mechanical parts and is occasionally exposed to risk of electrical shock.

The noise level in the work environment is usually moderate.

Circet USA is an Equal Opportunity Employer - Veteran/Disabled. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law.

Pay Range in the United States: $28 - $35 based upon geography, skills, and experience. May also be eligible for performance incentive opportunity based on company and individual goals and performance

Position Summary

Headquartered in Ridgefield Park, N.J., Samsung Electronics America, Inc. (SEA) is a leader in mobile technologies, consumer electronics, home appliances and enterprise solutions. From our humble beginnings to our position today as a tech leader, our passion for innovation has been the common thread throughout our history. We've grown into one of THE most recognized global brands. We consider ourselves "relentless pioneers" that push boundaries and defy barriers. The company pushes beyond the limits of today's technology to provide groundbreaking connected experiences across its large portfolio of products and services, including mobile devices, home appliances, home entertainment, 5G networks, and digital displays. As EPA's ENERGY STAR® Corporate Commitment Partner, SEA is dedicated to making a positive impact on the environment through its eco-conscious products, practices, and operations.

People| Excellence | Change | Integrity | Co-Prosperity

Role and Responsibilities

Samsung Electronics America (SEA) is seeking an ambitious Senior Network Support Engineer to join our maintenance support team in the Network Maintenance Center (NMC). The Sr Engineer will operate as a lead SME to provide advanced troubleshooting support to the team, as well as, execute on scheduled activities. Responsible for investigating and troubleshooting KPI's and alarm indicators.

• Troubleshoot, investigate and resolve RAN performance related issues in a timely manner.
• Review various Engineering MOPs and identify missing steps or issues, if any.
• Provide assistance to customers during the Maintenance Window, in support of network issues, following configuration changes and SW upgrades.
• Support Field Engineers, Tier 3 engineering, Lab, HQ, with performing parameter changes, clearing alarms, reporting and other maintenance activities.
• Assist in resolution of high severity issues to meet SLA requirements 24x7.
• Complete tasks required to maintain service levels and availability of all site features and function.
• Responsible for routine or standard technical problems and responds to standard requests from internal and external customers.
• Provide guidance and support to other team members on new project, processes, as needed.

Qualifications

• BS EE or CS required (preferred MS ESS or CS).
• 6+ years of telecom work experience.
• Strong understanding of wireless network architecture concepts especially in RAN and IP domain.
• Good knowledge of UNIX/LINUX operating systems.
• Prior customer support experience.
• Analytical skills to investigate and evaluate trending data for issue resolution.
• Knowledgeable on 4G and/or 5G 3GPP technologies
• Strong Virtualization/5G/SA background
• Prior experience and/or proven ability to develop, train, and supervise junior Telecom Engineers.
• Very knowledgeable of Wireless Network and Mobile Interworking (4G and 5G) network elements.
• Strong interpersonal skills, ability to take ownership, and the ability to identify and solve problems quickly in a fast-paced environment.
• The ability to develop and maintain excellent working relationships with multiples levels within the company and with external contacts.
• Work under very little supervision and guidance to identify and ensure achievement of team goals and to complete individual work assignments within established time frames.
• The demonstrated ability to solve problems involving highly diverse conditions requiring creativity to search for solutions among learned things.
• Interact with all levels within the organization and has frequent external contacts.

Preferred Qualifications:

• Ability to develop scripts and tools to aide with the reports generation and analysis will be a plus

Skills and Qualifications

#LI-JM1

Life @ Samsung -

Benefits @ Samsung -

* Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here.

At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.

* Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team ( ) or for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.

$2,500 Hiring Bonus! GCI's Network Maintenance Technician I represent the company's service philosophy by assisting customers who have purchased and are using company products and services and/or are considering purchasing, upgrading or expanding their products and services. Provide telecommunications installation and servicing of Video, high speed Data, and Voice product lines within customer residences and business properties in an efficient and professional manner Provide system wide oversight, maintenance, repair, and quality control of network signal processing. Troubleshoot and repair problems with transmission levels, signal losses, off-air interference, and equipment failures to included network analysis, headend, and outside plant maintenance.
ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS:
+ Construct, maintain, and repair network facilities, systems, cabling including equipment and related components involved in signal processing, amplification, and transmission.
+ Perform preventative or corrective maintenance, such as underground cable locates, outage response, rewiring or upgrading cabling and equipment, impairment mitigation, system drive off and repairs.
+ Utilize test equipment to measure adjust signal strength to ensure optimum reception.
+ Perform routine maintenance, surveillance, and construction operations on all radio frequency, microwave, fiber optic, AC/DC, wireless, wireline, HFC networks, facilities, and related components providing video, voice, and data services.
+ Complete routine balancing, aligning, sweeping, proof of performance, and required compliance adjustments of components and equipment used to amplify and process signals.
+ Monitor and support critical network elements to maintain the continuous operation of network and system infrastructure.
+ Carry out assigned construction activities in support of new plant construction, rebuilds, and existing plant upgrades adhering to applicable construction codes and safety regulations.
+ Dig holes, lay foundation, place poles, lay cable, and unreel, pull, and string wire from pole to pole.
+ Dismantle, move, or remove aerial, underground, or building wire, cable equipment, poles, and hardware. Install and replace power supplies, converters, and terminal boxes. Operate heavy-duty power equipment and hand tools.
+ Support senior staff technicians and mentor junior technicians with install, test, and repair of custom service orders.
+ Install, service, and troubleshoot telecommunications equipment including analog or digital systems for video, voice, and data services from the tap or demark location to the customer's home or office.
+ Responsible for basic vehicle maintenance, truck stock, and following the company's safe driving and other applicable policies.
COMPETENCIES:
+ ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve.
+ Ability to maintain financial accountability for vehicles, inventory (i.e., test equipment), paperwork, and safety procedures to minimize claims.
+ BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI's Code of Conduct for Employees - the Basic Principles.
+ COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.
+ COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally.
+ Ability to articulate technical information clearly and concisely in written and electronic follow-up reports and work orders regarding system damages and outages, complete written and electronic route sheets.
+ Ability to verbally communicate technical information to customers, contractors, utility workers, fellow employees, and the general public in an effective manner appropriate with all levels of understanding.
+ COMPLIANCE - Follows internal controls; protects company and customer confidential information; abides by GCI's Code of Business Conduct & Ethics.
+ Ability to interpret and accurately apply applicable codes, regulations, policies, procedures, guidelines, etc.
+ CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction.
+ Ability to develop positive rapport with customers; demonstrate fair and equitable treatment of fellow employees and customers.
+ RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations.
+ RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving.
+ Ability to organize assignments, equipment, and routing to maximize productivity.
+ Familiar with cable modem systems to include any OTN interface devices, troubleshooting techniques, and monitoring.
+ Ability to read and understand system design and city street maps.
+ Ability to operate issued monitoring and test equipment.
+ Ability to operate and interpret data from applicable test equipment required to perform installation, troubleshooting, and repair.
+ Ability to maintain working knowledge of the Company's products, services and features offered for video, voice, and data services.
+ SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.
+ Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively.
+ Ability to use industry specific programs that track signal leakage, outages, system monitoring, etc.
Network Maintenance Technician I
Additional Job Requirements:
This is an entry level position within the telecommunications field outside network maintenance discipline attaining additional job knowledge and competency through the company's certifications, education, and training with higher-level technicians. Supports senior technicians through a general understanding of routine preventative and corrective network maintenance, repairs to field and network facilities, and plant providing video, voice, data, and wireless services. Demonstrates proficiency in and working knowledge of several areas of plant systems and working knowledge of several areas of construction. Receives general instructions on routine work and detailed instructions on new assignments. Work is closely supervised and reviewed for timeliness, accuracy, and correct procedures by senior staff.
Essential Duties:
Use basic work knowledge and ability to:
+ Perform construction, installation, routine preventative, and corrective maintenance, testing, and repairs of facilities providing video, voice, and data services.
+ Evaluate field conditions, perform tests and measurements to determine signal quality.
+ Handle semi-routine maintenance duties, problems, and repairs, recognize deviations from accepted practices and confirm appropriate next steps with senior staff.
+ Organize daily workload and perform work utilizing industry standard test equipment, hand tools, and heavy equipment to install, maintain, or repair services and facilities.
+ Perform preventative or corrective maintenance, underground cable locates, outage response, rewiring or upgrading facilities, cabling, and equipment, impairment mitigation, system drive off, and repairs.
+ Communicate with SMC or Dispatch to update and complete repair or trouble tickets.
+ Assist with new installations and trouble tickets in a timely manner.
+ Verify accuracy of written work order, confirm discrepancies, collect payments and customer signatures, ensures all documentation is updated in a timely manner.
+ Escalate more complex issues as needed to the appropriate department, or management team.
+ Work with senior technicians and respond to outages or other duties as required.
+ Guide and train less experienced technicians.
+ Design test fixtures, analyze test results, and document tests performed on components.
Additional Competencies:
+ Knowledge of and ability to accurately interpret and apply NEC, NESC, OSHA, FCC and company rules and regulations.
+ Knowledge of routine maintenance procedures, surveillance, and construction operations including radio frequency, microwave, fiber optic, AC/DC, wireless, wireline, HFC networks, facilities, and related components providing video, voice, and data services
+ Knowledge of signal ingress/egress preventative and corrective maintenance requirements, coaxial and fiber cable splicing and facility locating, outage restoration, system design calculations, network installation, activation, and maintenance.
+ Knowledge of electronic fundamentals and mathematical skills.
+ Knowledge of video, voice, and data, baseband, and optical signal delivery.
+ Knowledge in the operation of related field equipment signal level meters, AC/DC power test equipment including optical, time, and frequency domain reflectometers, underground cable locators, and leakage detection equipment.
+ Knowledge of telephone/RF standards, safety codes and terminology as it relates to service orders, repairs tickets, and materials for residential installations and repair desired.
+ Knowledge of Company products, services and features offered for video, voice, and data services or demonstrated background with industry equivalents.
Minimum Qualifications:
Required: *A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis
+ High School diploma or equivalent.
+ Minimum of four (4) years of experience in a technical telecom role or related background. *
+ Upon hire may be required to successfully complete certifications and courses within a defined period, e.g., Defensive Driving, Company on-line Installer, Pole Climbing, AK DOT Bucket Truck, AK DOT approved Flagger Certification.
Preferred:
+ Associate degree in electronics or relevant field, telecommunications trade school, or equivalent training.
+ Telecommunications experience.
+ Other relevant telecom industry or job specific certifications.
DRIVING REQUIREMENTS:
+ This position requires driving a company-owned vehicle, company provided vehicle, or a personal vehicle on behalf of the company. Must possess and maintain a valid driver's license, proof of insurance, a satisfactory driving record, and successfully complete Defensive Driving course.
+ May be required to obtain a commercial driver's license within six (6) months of employment.
PHYSICAL REQUIREMENTS and WORKING CONDITIONS:
+ Work includes working inside/outside in typical cold weather conditions.
+ Subject to adverse weather and driving conditions; must be able to cope with a remote arctic environment.
+ High degree of balance, coordination, and strength needed to ascend, descend, and work atop poles, towers, and ladders with tools and equipment safely and routinely.
+ Work involves heights up to 40 feet on poles, ladders, buckets, or towers up to 250'.
+ Work performed below overhead construction and in trenches to 10 feet in depth.
+ Tasks performed around high-power electrical conductors and gas lines.
+ Work areas can be cramped, dark, dusty, damp, wet, stuffy, sticky, smelly, hot and/or cold.
+ May encounter unrestrained animals/pets.
+ Daily moving, traversing, and positioning self on varied uneven or unstable surfaces such as roofs and in trenches, often hampered by weather elements.
+ Safely move, transport, position, install, remove, and maneuver equipment, extension ladders, and supplies of up to 70-pound loads occasionally, up to 50-pounds more regularly, up to 20 pounds frequently.
+ High degree of dexterity and coordination to operate hand tools and to connect, separate, and twist multiple smaller items daily.
+ Visual acuity is necessary to identify, inspect, observe, and assess details at near, mid, and far ranges.
+ Ability to clearly distinguish colors for driving, identifying cables or other electrical components, and safety signage.
+ Auditory acuity necessary to operate equipment; capable of distinguishing between equipment signals and the human voice often amidst background noises, such as wind, rain, and traffic.
+ Ability to tolerate temperature and weather extremes found in the Alaskan environment (fumes and odors, dust, low light conditions, rain, sleet, snow, hail, wind, temperature extremes.)
+ Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment.
+ Ability to accurately communicate information and ideas to others effectively.
+ Physical agility and effort sufficient to perform job duties safely and effectively.
+ Ability to make valid judgments and decisions.
+ Available to work additional time on weekends, holidays, before or after normal work hours when necessary.
+ Must work well in a team environment and be able to work with a diverse group of people and customers.
+ Must be able and willing to work flexible hours including, but not limited to, overtime, on-call, and/or additional time on weekends, holidays, evenings, before or after normal shift hours.
+ Travel may be required to perform work in other systems throughout the state.
+ Drug Testing: Participation in a DOT or non-DOT drug and alcohol testing program may be required to satisfy conditions of a contract or proposed contract with a business partner or client. This includes pre-employment, random, reasonable suspicion, post-accident, return to duty, and follow-up testing.
+ Fitness For: Duty: Ability to pass a pre-employment or return to work physical and fitness for duty examination may be required to satisfy conditions of a contract or proposed contract with a business partner or client.
The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to the immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services.
Diversity, Equity, and Inclusion: At GCI, we foster a culture of inclusivity by nurturing an environment where the varied perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community as we grow and empower a diverse workforce that provides equitable opportunity for every Trailblazer.
Culture, Engagement, and Connection: At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer.
EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law.
DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.

$2,500 Hiring Bonus! GCI's Senior Network Maintenance Technician represent the company's service philosophy by assisting customers who have purchased and are using company products and services and/or are considering purchasing, upgrading or expanding their products and services. Provide telecommunications installation and servicing of Video, high speed Data, and Voice product lines within customer residences and business properties in an efficient and professional manner Provide system wide oversight, maintenance, repair, and quality control of network signal processing. Troubleshoot and repair problems with transmission levels, signal losses, off-air interference, and equipment failures to included network analysis, headend, and outside plant maintenance.
ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS:
+ Construct, maintain, and repair network facilities, systems, cabling including equipment and related components involved in signal processing, amplification, and transmission.
+ Perform preventative or corrective maintenance, such as underground cable locates, outage response, rewiring or upgrading cabling and equipment, impairment mitigation, system drive off and repairs.
+ Utilize test equipment to measure adjust signal strength to ensure optimum reception.
+ Perform routine maintenance, surveillance, and construction operations on all radio frequency, microwave, fiber optic, AC/DC, wireless, wireline, HFC networks, facilities, and related components providing video, voice, and data services.
+ Complete routine balancing, aligning, sweeping, proof of performance, and required compliance adjustments of components and equipment used to amplify and process signals.
+ Monitor and support critical network elements to maintain the continuous operation of network and system infrastructure.
+ Carry out assigned construction activities in support of new plant construction, rebuilds, and existing plant upgrades adhering to applicable construction codes and safety regulations.
+ Dig holes, lay foundation, place poles, lay cable, and unreel, pull, and string wire from pole to pole.
+ Dismantle, move, or remove aerial, underground, or building wire, cable equipment, poles, and hardware. Install and replace power supplies, converters, and terminal boxes. Operate heavy-duty power equipment and hand tools.
+ Support senior staff technicians and mentor junior technicians with install, test, and repair of custom service orders.
+ Install, service, and troubleshoot telecommunications equipment including analog or digital systems for video, voice, and data services from the tap or demark location to the customer's home or office.
+ Responsible for basic vehicle maintenance, truck stock, and following the company's safe driving and other applicable policies.
COMPETENCIES:
+ ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve.
+ Ability to maintain financial accountability for vehicles, inventory (i.e., test equipment), paperwork, and safety procedures to minimize claims.
+ BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI's Code of Conduct for Employees - the Basic Principles.
+ COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.
+ COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally.
+ Ability to articulate technical information clearly and concisely in written and electronic follow-up reports and work orders regarding system damages and outages, complete written and electronic route sheets.
+ Ability to verbally communicate technical information to customers, contractors, utility workers, fellow employees, and the general public in an effective manner appropriate with all levels of understanding.
+ COMPLIANCE - Follows internal controls; protects company and customer confidential information; abides by GCI's Code of Business Conduct & Ethics.
+ Ability to interpret and accurately apply applicable codes, regulations, policies, procedures, guidelines, etc.
+ CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction.
+ Ability to develop positive rapport with customers; demonstrate fair and equitable treatment of fellow employees and customers.
+ RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations.
+ RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving.
+ Ability to organize assignments, equipment, and routing to maximize productivity.
+ Familiar with cable modem systems to include any OTN interface devices, troubleshooting techniques, and monitoring.
+ Ability to read and understand system design and city street maps.
+ Ability to operate issued monitoring and test equipment.
+ Ability to operate and interpret data from applicable test equipment required to perform installation, troubleshooting, and repair.
+ Ability to maintain working knowledge of the Company's products, services and features offered for video, voice, and data services.
+ SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.
+ Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively.
+ Ability to use industry specific programs that track signal leakage, outages, system monitoring, etc.
Senior Network Maintenance Technician
Additional Job Requirements:
This is a senior level position within the telecommunications field outside network maintenance discipline with in-depth job knowledge and advanced competency. Functions in a lead role with the ability to act as "supervisor" if required. Acts as the subject matter expert (SME) on site and anticipates and prevents problems and roadblocks before they occur. Performs the most complex tasks with in-depth understanding of routine preventative and corrective network maintenance, repairs to field and network facilities, and plant providing video, voice, data, and wireless services. Demonstrates advanced proficiency and working knowledge of all areas of function and specialized knowledge in all telecommunications installation, modifications, and test procedures. Receives minimal instructions on routine work and general instruction on new assignments. Work is minimally supervised with tasks completed accurately and on time with latitude of judgement.
Essential Duties:
Use advanced complex work knowledge and ability to:
+ Perform construction, installation, routine preventative, and corrective maintenance, testing, and repairs of facilities providing video, voice, and data services.
+ Evaluate field conditions, perform tests and measurements to determine signal quality. Ensure proper cabling from the tap or demark location to the customer premise equipment.
+ Handle semi-routine maintenance duties, problems, and repairs, recognize deviations from accepted practices and confirm appropriate next steps with senior staff.
+ Organize daily workload and perform work utilizing industry standard test equipment, hand tools, and heavy equipment to install, maintain, or repair services and facilities.
+ Perform preventative or corrective maintenance, underground cable locates, outage response, rewiring or upgrading facilities, cabling, and equipment, impairment mitigation, system drive off, and repairs.
+ Work with technicians at all levels and respond to outages or other duties as required.
+ Guide and train less experienced technicians.
+ Design test fixtures, analyze test results, and document tests performed on components.
+ Provide quality assurance oversight and complete compliance documentation including updates to procedural, training, and other related documentation as needed.
+ Communicate with SMC or Dispatch to update and complete repair or trouble tickets.
+ Assist with new installations and trouble tickets in a timely manner.
+ Verify accuracy of written work order, confirm discrepancies, collect payments and customer signatures, ensures all documentation is updated in a timely manner.
+ Escalate more complex issues as needed to the appropriate department, or management team.
Additional Competencies:
+ Must be able to determine system problems and outages, perform preventative maintenance, repair, and testing of residential and business wiring, programming, and hook up of electronics equipment, security, high-speed data and telephony.
+ Advanced knowledge of and ability to accurately interpret and apply NEC, NESC, OSHA, FCC and company rules and regulations.
+ Advanced knowledge of routine maintenance procedures, surveillance, and construction operations including radio frequency, microwave, fiber optic, AC/DC, wireless, wireline, HFC networks, facilities, and related components providing video, voice, and data services
+ Advanced knowledge of signal ingress/egress preventative and corrective maintenance requirements, coaxial and fiber cable splicing and facility locating, outage restoration, system design calculations, network installation, activation, and maintenance.
+ Comprehensive knowledge of electronic fundamentals and mathematical skills.
+ Advanced knowledge of video, voice, and data, baseband, and optical signal delivery.
+ Advanced knowledge in the operation of related field equipment signal level meters, AC/DC power test equipment including optical, time, and frequency domain reflectometers, underground cable locators, and leakage detection equipment.
+ Advanced knowledge of telephone/RF standards, safety codes and terminology as it relates to service orders, repairs tickets, and materials for residential installations and repair desired.
+ Expert knowledge of Company products, services and features offered for video, voice, and data services or demonstrated background with industry equivalents.
+ Capable of programing, operating and interpreting data from all applicable test equipment required to perform installation, troubleshooting, and repair of residential, business, and multi-unit equipment and facilities.
+ Advanced skills to access, navigate, and participate in all company database and related reporting programs.
+ Advanced working knowledge of issued monitoring and test equipment.
+ Advanced proficiency in computer skills including internal service order and repair systems for related service or trouble tickets, updating provisioning and routing requirements.
+ Ability to evaluate and calculate drop system, multi-unit, and business design criteria.
+ Must have the ability to adequately train and/or mentor Filed Services technicians on various products and processes.
+ Must have working and practical application skills in basic analog electrical and optical delivery methods.
Minimum Qualifications:
Required: *A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis
+ High School diploma or equivalent.
+ Minimum of ten (10) years of experience in a technical telecom role or related background. *
+ Including three (3) years of complex related field experience.
+ Upon hire may be required to successfully complete certifications and courses within a defined period, e.g., Defensive Driving, Company on-line Installer, Pole Climbing, AK DOT Bucket Truck, AK DOT approved Flagger Certification.
Preferred:
+ Associate degree in electronics or relevant field, telecommunications trade school, or equivalent training.
+ Telecommunications experience.
+ Other relevant telecom industry or job specific certifications.
DRIVING REQUIREMENTS:
+ This position requires driving a company-owned vehicle, company provided vehicle, or a personal vehicle on behalf of the company. Must possess and maintain a valid driver's license, proof of insurance, a satisfactory driving record, and successfully complete Defensive Driving course.
+ May be required to obtain a commercial driver's license within six (6) months of employment.
PHYSICAL REQUIREMENTS and WORKING CONDITIONS:
+ Work includes working inside/outside in typical cold weather conditions.
+ Subject to adverse weather and driving conditions; must be able to cope with a remote arctic environment.
+ High degree of balance, coordination, and strength needed to ascend, descend, and work atop poles, towers, and ladders with tools and equipment safely and routinely.
+ Work involves heights up to 40 feet on poles, ladders, buckets, or towers up to 250'.
+ Work performed below overhead construction and in trenches to 10 feet in depth.
+ Tasks performed around high-power electrical conductors and gas lines.
+ Work areas can be cramped, dark, dusty, damp, wet, stuffy, sticky, smelly, hot and/or cold.
+ May encounter unrestrained animals/pets.
+ Daily moving, traversing, and positioning self on varied uneven or unstable surfaces such as roofs and in trenches, often hampered by weather elements.
+ Safely move, transport, position, install, remove, and maneuver equipment, extension ladders, and supplies of up to 70-pound loads occasionally, up to 50-pounds more regularly, up to 20 pounds frequently.
+ High degree of dexterity and coordination to operate hand tools and to connect, separate, and twist multiple smaller items daily.
+ Visual acuity is necessary to identify, inspect, observe, and assess details at near, mid, and far ranges.
+ Ability to clearly distinguish colors for driving, identifying cables or other electrical components, and safety signage.
+ Auditory acuity necessary to operate equipment; capable of distinguishing between equipment signals and the human voice often amidst background noises, such as wind, rain, and traffic.
+ Ability to tolerate temperature and weather extremes found in the Alaskan environment (fumes and odors, dust, low light conditions, rain, sleet, snow, hail, wind, temperature extremes.)
+ Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment.
+ Ability to accurately communicate information and ideas to others effectively.
+ Physical agility and effort sufficient to perform job duties safely and effectively.
+ Ability to make valid judgments and decisions.
+ Available to work additional time on weekends, holidays, before or after normal work hours when necessary.
+ Must work well in a team environment and be able to work with a diverse group of people and customers.
+ Must be able and willing to work flexible hours including, but not limited to, overtime, on-call, and/or additional time on weekends, holidays, evenings, before or after normal shift hours.
+ Travel may be required to perform work in other systems throughout the state.
+ Drug Testing: Participation in a DOT or non-DOT drug and alcohol testing program may be required to satisfy conditions of a contract or proposed contract with a business partner or client. This includes pre-employment, random, reasonable suspicion, post-accident, return to duty, and follow-up testing.
+ Fitness For: Duty: Ability to pass a pre-employment or return to work physical and fitness for duty examination may be required to satisfy conditions of a contract or proposed contract with a business partner or client.
The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to the immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services.
Diversity, Equity, and Inclusion: At GCI, we foster a culture of inclusivity by nurturing an environment where the varied perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community as we grow and empower a diverse workforce that provides equitable opportunity for every Trailblazer.
Culture, Engagement, and Connection: At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer.
EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law.
DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.

$2,500 Hiring Bonus! GCI's Network Maintenance & Construction Technician I will represent the company by providing outstanding customer service to current and prospective clients exploring our products and services, including those interested in upgrades or expansions.
+ Perform professional and efficient installations and servicing of telecommunications solutions, including video, high-speed data, and voice products, in both residential and commercial settings.
+ Oversee system-wide maintenance and quality control of network signal processing, proactively troubleshooting and resolving issues such as transmission discrepancies, signal loss, interference, and equipment malfunctions.
+ Conduct comprehensive network analysis and maintain headend systems to ensure optimal performance.
+ Safeguard the integrity of outside plant infrastructure, ensuring reliability and efficiency in service delivery.
ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS:
+ Aerial & Underground Construction Operations: Execute and support a variety of aerial and underground projects, including cable installation, relocation, and maintenance of telecommunications infrastructure, while strictly adhering to safety protocols and construction standards.
+ Heavy Equipment Operations: Operate heavy machinery such as backhoes, trenchers, and excavators for excavation, foundation laying, and construction tasks. Ensure compliance with Alyeska badging requirements, including mandatory random drug screenings for access to restricted areas.
+ Quality Assurance & Operational Acceptance: Lead quality control initiatives during construction and repair phases, ensuring that all work aligns with operational standards for signal processing and infrastructure integrity.
+ Excavation & Restoration: Oversee and perform excavation work to facilitate cable installations and ensure restoration of sites to their original condition with minimal disruption.
+ Cable Splicing (Copper, Fiber, Coax): Perform precise splicing of copper, fiber optic, and coaxial cables for both new construction and repair efforts, upholding the highest standards of workmanship in telecommunications networks.
+ Submarine Cable Operations Support: Provide comprehensive support for submarine cable systems, performing Power Safety Assurance in accordance with optical safety standards, including North American Zone (NAZ) requirements. Conduct OTDR testing to identify faults, assess splice loss, and re-establish connections, documenting results throughout the repair process. May require to boarding vessels to act as GCI on-site operations observer.
+ Power Supply Maintenance: Perform routine maintenance and repairs on AC/DC power supplies, including battery replacements. Install power supply equipment and cabling for new deployments and respond to power outages and deploy generators when necessary.
+ Tree Trimming & Pole Removal: Safely trim trees and remove wooden poles to prevent interference with aerial lines and maintain network integrity.
+ Flagger Certification & Traffic Control: Implement effective traffic control measures during construction, excavation, or road-based operations to ensure the safety of workers and the public. Maintain flagger certification as required.
+ CDL & Heavy Vehicle Operations: Operate heavy vehicles to transport materials and equipment to various job sites, ensuring compliance with commercial driving regulations and performing routine vehicle maintenance.
+ Procurement & Harmonic Fiber Transport Equipment: Assist in sourcing equipment and materials essential for construction and repair, with a focus on Harmonic Fiber Transport systems for signal transmission.
+ Field Engineering & Network Support: Perform field engineering tasks, including troubleshooting system issues, responding to alarms, and replacing failed equipment such as cards and chassis. Conduct light repairs to maintain core network infrastructure while collaborating with vendors and remote support staff.
+ Network Continuity & Maintenance: Ensure the uninterrupted operation of RF, microwave, fiber optic, AC/DC, and HFC networks through regular maintenance, testing, and monitoring. Execute balancing, sweeping, and aligning tasks to maintain proof of performance.
+ Mentorship & Team Leadership: Provide guidance to junior technicians by assisting with advanced tasks and offering mentorship on the installation, testing, and repair of telecommunications systems.
+ Customer Service & Equipment Installation: Install, service, and troubleshoot telecommunications equipment, addressing both analog and digital systems for video, voice, and data from tap or demarcation points to customer premises.
COMPETENCIES:
+ Accountability: Takes responsibility for actions, decisions, and outcomes; actively seeks feedback and shows a commitment to improvement.
+ Maintains accountability for vehicles, inventory (e.g., test equipment), documentation, and safety protocols to minimize claims.
+ Basic Principles: Engages with others in a way that fosters trust, respect, and confidence; follows the company's Code of Conduct and upholds core ethical principles.
+ Collaboration: Works well with others to achieve shared objectives; sustains positive relationships, even in challenging situations.
+ Communication: Effectively conveys thoughts and ideas in a professional manner.
+ Effective Communication of Technical Information: Articulate technical information clearly and concisely in written and electronic reports, work orders, and route sheets, particularly during system outages or damage assessments.
+ Customer-Focused Technical Explanations: Confidently convey technical concepts to customers, contractors, utility workers, colleagues, and the public, ensuring clarity and understanding for audiences at all levels.
+ Compliance: Adheres to internal controls and safeguards company and customer confidentiality; follows the company's Code of Business Conduct & Ethics.
+ Accurately applies relevant codes, regulations, policies, and procedures in daily tasks.
+ Customer Focus: Prioritizes delivering excellent service and places a high value on customer satisfaction.
+ Fosters Customer Relationships: Cultivates strong rapport with customers while ensuring fair and equitable treatment for both clients and colleagues.
+ Reliability: Consistently follows through on assigned tasks and responsibilities; attends meetings, training sessions, and other work commitments on time.
+ Results: Combines job knowledge, initiative, sound judgment, and problem-solving skills to deliver results.
+ Organizes assignments, tools, and routes to maximize efficiency and productivity.
+ Familiarity with cable modem systems, OTN interfaces, troubleshooting methods, and monitoring processes.
+ Proficient in Reading and Interpreting Technical Designs: Skilled at analyzing system designs and city street maps for effective implementation and planning. Proficient in operating and interpreting data from test equipment for installation, troubleshooting, and repairs.
+ Maintains knowledge of company products, services, and features related to video, voice, and data services.
+ Safety & Security: Supports a safe working environment by adhering to safety guidelines and complying with security protocols.
+ Technical Proficiency: Demonstrates strong computer skills and proficiency with MS Office tools (Outlook, Teams, Word, Excel), and utilizes industry-specific programs for tracking signal leakage, outages, system monitoring, and more.
Additional Job Requirements:
This is an entry level position within the telecommunications field, specifically focused on outside network maintenance. The role provides opportunities to enhance job knowledge and skills through the company's certification programs, education, and training alongside experienced technicians.
Supports senior technicians by developing a foundational of routine preventative and corrective network maintenance, as well as repairs to field and network facilities that deliver video, voice, data, and wireless services. Demonstrates proficiency in various aspects of plant systems and possess a working knowledge of construction processes. Receives general instructions on routine tasks, while detailed guidance will be given on new assignments. Work will be closely supervised, with regular reviews by senior staff to ensure timeliness, accuracy, and adherence to established procedures.
Essential Duties:
Utilize Foundational Knowledge & Skills to:
+ Execute construction, installation, routine preventative maintenance, corrective maintenance, testing, and repairs of facilities that provide video, voice, and data services.
+ Assess field conditions and conduct tests and measurements to evaluate signal quality.
+ Manage semi-routine maintenance tasks and repairs, identify deviations from accepted practices and consult with senior staff to determine appropriate next steps.
+ Organize daily workloads effectively and employ industry-standard test equipment, hand tools, and heavy machinery for the installation, maintenance, and repair services and facilities.
+ Perform preventative and corrective maintenance, including underground cable locating, outage response, rewiring or upgrading facilities, cabling, impairment mitigation, system drive off, and repairs.
+ Communicate with SMC or Dispatch to update and resolve repair or trouble tickets efficiently
+ Assist with new installations and promptly address trouble tickets to ensure timely service delivery.
+ Verify the accuracy of written work orders, discrepancies, collect payments and customer signatures, and ensure all documentation is updated in a timely manner.
+ Escalate more complex issues to the appropriate department or management team as necessary.
+ Collaborate with senior technicians to respond to outages and perform other duties as needed.
+ Mentor and train less experienced technicians to enhance their skills and knowledge.
+ Design test fixtures, analyze test results, and document testing performed on components.
Additional Competencies:
+ Knowledge of and ability to accurately interpret and apply NEC, NESC, OSHA, FCC and company rules and regulations.
+ Knowledge of routine maintenance procedures, surveillance, and construction operations including radio frequency, microwave, fiber optic, AC/DC, wireless, wireline, HFC networks, facilities, and related components providing video, voice, and data services
+ Knowledge of signal ingress/egress preventative and corrective maintenance requirements, coaxial and fiber cable splicing and facility locating, outage restoration, system design calculations, network installation, activation, and maintenance.
+ Knowledge of electronic fundamentals and mathematical skills.
+ Knowledge of video, voice, and data, baseband, and optical signal delivery.
+ Knowledge in the operation of related field equipment signal level meters, AC/DC power test equipment including optical, time, and frequency domain reflectometers, underground cable locators, and leakage detection equipment.
+ Knowledge of telephone/RF standards, safety codes and terminology as it relates to service orders, repairs tickets, and materials for residential installations and repair desired.
+ Knowledge of Company products, services and features offered for video, voice, and data services or demonstrated background with industry equivalents.
Minimum Qualifications:
Required: *A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis
+ High School diploma or equivalent.
+ Minimum of four (4) years of experience in a technical telecommunications role or a related field, including: *
+ At least two (2) years of experience in heavy equipment operation and excavation.
+ At least two (2) years of experience in cable splicing.
+ At least two (2) years of experience in power supply maintenance.
+ At least two (2) years of experience in the installation, reconfiguration, and maintenance of fiber optic transport equipment.
+ At least two (2) years of experience in aerial and underground construction, including cable fault location testing.
+ Certification Requirements:
+ Must be certified in NAZ power safety training or obtain certification within one (1) year of hire.
+ Upon hiring, candidates may be required to successfully complete specific certifications and training courses within a designated timeframe, such as Defensive Driving, Company Online Installer, Pole Climbing, AK DOT Bucket Truck, and AK DOT approved Flagger Certification.
+ Travel Requirements:
+ Must possess a current passport or obtain one upon hiring.
Preferred:
+ Associate degree in Electronics or a related field, completion of a telecommunications trade school, or equivalent training.
+ Telecommunications experience.
+ Other relevant telecom industry or job specific certifications.
DRIVING REQUIREMENTS:
+ This position requires driving a company-owned vehicle, company provided vehicle, or a personal vehicle on behalf of the company. Must possess and maintain a valid driver's license, proof of insurance, a satisfactory driving record, and successfully complete Defensive Driving course.
+ May be required to obtain a commercial driver's license within six (6) months of employment.
PHYSICAL REQUIREMENTS and WORKING CONDITIONS:
+ Work includes working inside/outside in typical cold weather conditions.
+ Subject to adverse weather and driving conditions; must be able to cope with a remote arctic environment.
+ High degree of balance, coordination, and strength needed to ascend, descend, and work atop poles, towers, and ladders with tools and equipment safely and routinely.
+ Work involves heights up to 40 feet on poles, ladders, buckets, or towers up to 250'.
+ Work performed below overhead construction and in trenches to 10 feet in depth.
+ Tasks performed around high-power electrical conductors and gas lines.
+ Work areas can be cramped, dark, dusty, damp, wet, stuffy, sticky, smelly, hot and/or cold.
+ May encounter unrestrained animals/pets.
+ Daily moving, traversing, and positioning self on varied uneven or unstable surfaces such as roofs and in trenches, often hampered by weather elements.
+ Safely move, transport, position, install, remove, and maneuver equipment, extension ladders, and supplies of up to 70-pound loads occasionally, up to 50-pounds more regularly, up to 20 pounds frequently.
+ High degree of dexterity and coordination to operate hand tools and to connect, separate, and twist multiple smaller items daily.
+ Visual acuity is necessary to identify, inspect, observe, and assess details at near, mid, and far ranges.
+ Ability to clearly distinguish colors for driving, identifying cables or other electrical components, and safety signage.
+ Auditory acuity necessary to operate equipment; capable of distinguishing between equipment signals and the human voice often amidst background noises, such as wind, rain, and traffic.
+ Ability to tolerate temperature and weather extremes found in the Alaskan environment (fumes and odors, dust, low light conditions, rain, sleet, snow, hail, wind, temperature extremes.)
+ Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment.
+ Ability to accurately communicate information and ideas to others effectively.
+ Physical agility and effort sufficient to perform job duties safely and effectively.
+ Ability to make valid judgments and decisions.
+ Available to work additional time on weekends, holidays, before or after normal work hours when necessary.
+ Must work well in a team environment and be able to work with a diverse group of people and customers.
+ Must be able and willing to work flexible hours including, but not limited to, overtime, on-call, and/or additional time on weekends, holidays, evenings, before or after normal shift hours.
+ Travel may be required to perform work in other systems throughout the state.
+ Drug Testing: Participation in a DOT or non-DOT drug and alcohol testing program may be required to satisfy conditions of a contract or proposed contract with a business partner or client. This includes pre-employment, random, reasonable suspicion, post-accident, return to duty, and follow-up testing.
+ Fitness For: Duty: Ability to pass a pre-employment or return to work physical and fitness for duty examination may be required to satisfy conditions of a contract or proposed contract with a business partner or client.
+ CDL: Commercial Driver License may be required to satisfy conditions of a contract or proposed contract with a business partner, client, or to transport heavy equipment.
The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to the immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services.
Culture, Engagement, and Connection: At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer.
EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law.
DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.

$2,500 Hiring Bonus! GCI's Network Maintenance Technician II - Core RF is responsible for maintaining and repairing system wide oversight and quality control of network signal processing. Troubleshoots and repairs problems with transmission levels, and/or equipment failures to included network analysis, headend and outside plant maintenance and integrity, technical leadership of outside plant maintenance, personnel, and all relevant. Responsible for constructing, maintaining, and repairing network facilities, systems, cabling including equipment and related components involved in signal processing, amplification, and transmission. Troubleshoots and repairs problems with transmission levels, signal losses, off-air interference, and equipment failures. The primary customer is "the public" considering purchasing and/or using GCI facilities' products; other departmental personnel and/or outside agencies, vendors, utilities, etc.
This position could be assigned to any or all areas needed to support Network Repairs:
+ Outside Network Maintenance
+ Construction
+ Facilities
ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS:
+ Performs routine maintenance, surveillance, and construction operations on all Radio Frequency / Microwave / Fiber Optic / AC / DC / Wireless / HFC Networks, Facilities, and related components providing video, voice, and data services.
+ Completes routine balancing, aligning, sweeping, proof of performance and required compliance adjustments of components and equipment used to amplify and process signals. Monitors and supports critical network elements to maintain the continuous operation of network and system infrastructure.
+ Performs preventative or corrective maintenance, such as underground cable locates, outage response, rewiring or upgrading cabling and equipment, impairment mitigation, system drive off and repairs.
+ Responsible for carrying out assigned construction activities in support of new plant construction, rebuilds and existing plant upgrades. Knows and adheres to applicable construction codes and safety regulations. Digs holes; lays foundation; places poles; lays cable; unreels, pulls, and strings wire from pole to pole.
+ Dismantles, moves, or removes aerial, underground, or building wire, cable equipment, poles, and hardware. Installs and replaces power supplies, converters, and terminal boxes. Operates heavy-duty power equipment and hand tools.
+ Support senior staff technicians and mentor junior technicians with install, test, and repair of custom service orders.
+ Responsible for basic vehicle maintenance, truck stock, and follows the company's safe driving and other applicable policies. May be required to pass, background check, pre-employment, and random controlled substance screening, and obtain commercial driver's license within 6 months of employment.
COMPETENCIES:
+ ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve. Responsive to financial accountability for vehicles, inventory (i.e., test equipment), paperwork, and safety procedures to minimize claims.
+ BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI's Code of Conduct for Employees - the Basic Principles.
+ COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.
+ COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally. Articulate technical information clearly and concisely in written and electronic follow-up reports and work orders regarding system damages and outages, complete written and electronic route sheets. Able to communicate technical information effectively verbally to customers, contractors, utility workers, fellow employees, and the public in an effective manner commensurate with their level of understanding.
+ COMPLIANCE - Follows internal controls; protects company and customer confidential information; abides by GCI's Code of Business Conduct & Ethics. Interprets and accurately applies applicable codes, regulations, policies, procedures, guidelines, etc.
+ CUSTOMER FOCUS - Develops positive rapport with customers. Demonstrates commitment to service excellence; gives high priority to customer satisfaction. Ability to promote teamwork and encourage a professional, courteous work ethic.
+ RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations. Organize assignments, equipment, and routing to maximize productivity.
+ RESULTS - Calculate signal losses and amplification from headend to customer premise equipment and able to synthesize multiple pieces of technical information to develop timely solutions to network problems. Read, interpret/evaluate and apply/implement information from system maps, equipment readings, test parameters, construction, and design work orders. Expeditiously route and navigate, accurately reading system and city maps/grids.
+ SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.
+ Basic MS Office knowledge (e.g., Outlook, Teams, Word, Excel) and industry specific programs that track signal leakage, outages, system monitoring, etc.
Additional Job Requirements:
This is an intermediate level position within the telecommunications field outside network maintenance that will support and learn from the company's certification, education, and senior technicians the in depth understanding for routine preventative and corrective network maintenance, repairs to field and network facilities and plant providing video, voice, data, and wireless services at varying locations including customer's residential and/or business properties, field and central offices. Works under moderate supervision and work is reviewed by senior staff.
Essential Duties:
+ Advanced knowledge and ability to perform construction, installation, routine preventative, and corrective maintenance, testing and repairs of facilities providing video, voice, and data and wireless services.
+ Evaluates field conditions, performs tests, and measurements to determine signal quality.
+ Handles semi-routine maintenance duties, problems, and repairs. Recognizes deviation from accepted practices and confirms with senior staff appropriate next steps.
+ Receives general instructions on routine work and detailed instructions on new assignments. Work is regularly supervised and reviewed for timeliness, accuracy, and correct procedures.
+ Demonstrates advanced knowledge of several areas including plant systems and construction practices.
+ Organizes daily workload and performs work utilizing industry standard test equipment, hand tools, and heavy equipment to install, maintain, or repair services and facilities.
+ Performs preventative or corrective maintenance, underground cable locates, outage response, rewiring or upgrading facilities, cabling, and equipment, impairment mitigation, system drive off and repairs.
+ Communicates with SMC or Dispatch to update and complete repair or trouble tickets.
+ Assists with new installations and trouble tickets in a timely manner.
+ Verify accuracy of written work order, confirm discrepancies, collect payments and customer signatures, ensures all documentation is updated in a timely manner.
+ Escalates more complex issues as needed to the appropriate department, or management team.
+ Work with senior technicians and respond to outages or other duties as required and guide and train less experienced technicians.
+ Design test fixtures, analyze test results, and document tests performed on components.
Additional Competencies:
+ Knowledge of and ability to accurately interpret and apply NEC, NESC, OSHA, FCC and company rules and regulations.
+ Knowledge of routine maintenance procedures, surveillance, and construction operations including Radio Frequency / Microwave / Fiber Optic / AC / DC / Wireless/Wireline / HFC Networks, Facilities, and related components providing video, voice, and data services.
+ Knowledge of signal ingress/egress preventative and corrective maintenance requirements, coaxial and fiber cable splicing and facility locating, outage restoration, system design calculations, network installation, activation, and maintenance.
+ Knowledge of basic electronic fundamentals and mathematical skills.
+ Knowledge of video, voice, and data, baseband, and optical signal delivery.
+ Knowledge in the operation of related field equipment signal level meters, AC/DC power test equipment including optical, time, and frequency domain reflectometers, underground cable locators, and leakage detection equipment.
+ Knowledge of cable modem systems to include any OTN interface devices, troubleshooting techniques and monitoring.
+ Knowledge of home/business wiring, adjusting, installation, and service of consumer electronics equipment.
+ Knowledge of satellite, and RF related theory and equipment and a general understanding of satellite communication ground station equipment including modems, converters, HPA, SPAs, LNA, and antenna systems
Minimum Qualifications:
Required: *A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis
+ High School diploma or equivalent.
+ Minimum of six (6) years in a telecommunications role or related background. *
+ Including two (2) years of complex related field experience.
+ Upon hire may be required to successfully complete certifications and courses within a defined period, e.g., Defensive Driving, Company on-line Installer, Pole Climbing, AK DOT Bucket Truck, AK DOT approved Flagger Certification.
Preferred:
+ Associate degree in electronics or relevant field, telecommunications trade school, or equivalent training.
+ Telecommunications experience.
+ Other telecom industry or job specific certifications.
DRIVING REQUIREMENTS:
This position requires driving a company-owned vehicle, company provided vehicle, or use of a personal vehicle on behalf of the company. Must possess and maintain a valid driver's license, proof of insurance, a satisfactory driving record, and successfully complete Defensive Driving course.
PHYSICAL REQUIREMENTS and WORKING CONDITIONS:
+ High degree of balance, coordination, and strength needed to ascend, descend, and work atop poles, towers, ladders, and buckets with tools and equipment at heights up to 40 feet safely and routinely.
+ Daily moving, traversing, and positioning self on varied uneven or unstable surfaces such as roofs and in trenches, often hampered by weather elements.
+ Safely move, transport, position, install, remove, and maneuver equipment and supplies of up to 70-pound loads occasionally, up to 50-pounds more regularly, up to 20 pounds frequently.
+ High degree of dexterity and coordination to operate hand tools and to connect, separate, and twist multiple smaller items daily.
+ Visual acuity is necessary to identify, inspect, observe, and assess details at near, mid, and far ranges.
+ Ability to clearly distinguish colors for driving, identifying cables or other electrical components, and safety signage.
+ Auditory acuity necessary to operate equipment; capable of distinguishing between equipment signals and the human voice often amidst background noises, such as wind, rain, and traffic.
+ Subject to adverse weather and driving conditions.
+ Ability to tolerate temperature and weather extremes found in the Alaskan arctic environment (fumes and odors, dust, low light conditions, rain, sleet, snow, hail, wind, temperature extremes).
+ Work performed below overhead construction and in trenches to 10 feet in depth.
+ Tasks performed around high-power electrical conductors and gas lines.
+ Work areas can be cramped, dark, dusty, damp, wet, stuffy, sticky, smelly, hot and/or cold.
+ May encounter unrestrained animals/pets.
+ Must be able and willing to work flexible hours including, but not limited to, overtime, on-call, and/or additional time on weekends, holidays, evenings, before or after normal shift hours. Travel may be required to assist other systems personnel.
+ Drug Testing: Participation in a DOT or non-DOT drug and alcohol testing program may be required to satisfy conditions of a contract or proposed contract with a business partner or client. This includes pre-employment, random, reasonable suspicion, post-accident, return to duty, and follow-up testing.
+ Fitness For: Duty: Ability to pass a pre-employment or return to work physical and fitness for duty examination may be required to satisfy conditions of a contract or proposed contract with a business partner or client.
The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to an immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services.
Culture, Engagement, and Connection: At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer.
EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law.
DISCLAIMER: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.

$2,500 Hiring Bonus! GCI's Network Maintenance Technician II - Core RF is responsible for maintaining and repairing system wide oversight and quality control of network signal processing. Troubleshoots and repairs problems with transmission levels, and/or equipment failures to included network analysis, headend and outside plant maintenance and integrity, technical leadership of outside plant maintenance, personnel, and all relevant. Responsible for constructing, maintaining, and repairing network facilities, systems, cabling including equipment and related components involved in signal processing, amplification, and transmission. Troubleshoots and repairs problems with transmission levels, signal losses, off-air interference, and equipment failures. The primary customer is "the public" considering purchasing and/or using GCI facilities' products; other departmental personnel and/or outside agencies, vendors, utilities, etc.
This position could be assigned to any or all areas needed to support Network Repairs:
+ Outside Network Maintenance
+ Construction
+ Facilities
ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS:
+ Performs routine maintenance, surveillance, and construction operations on all Radio Frequency / Microwave / Fiber Optic / AC / DC / Wireless / HFC Networks, Facilities, and related components providing video, voice, and data services.
+ Completes routine balancing, aligning, sweeping, proof of performance and required compliance adjustments of components and equipment used to amplify and process signals. Monitors and supports critical network elements to maintain the continuous operation of network and system infrastructure.
+ Performs preventative or corrective maintenance, such as underground cable locates, outage response, rewiring or upgrading cabling and equipment, impairment mitigation, system drive off and repairs.
+ Responsible for carrying out assigned construction activities in support of new plant construction, rebuilds and existing plant upgrades. Knows and adheres to applicable construction codes and safety regulations. Digs holes; lays foundation; places poles; lays cable; unreels, pulls, and strings wire from pole to pole.
+ Dismantles, moves, or removes aerial, underground, or building wire, cable equipment, poles, and hardware. Installs and replaces power supplies, converters, and terminal boxes. Operates heavy-duty power equipment and hand tools.
+ Support senior staff technicians and mentor junior technicians with install, test, and repair of custom service orders.
+ Responsible for basic vehicle maintenance, truck stock, and follows the company's safe driving and other applicable policies. May be required to pass, background check, pre-employment, and random controlled substance screening, and obtain commercial driver's license within 6 months of employment.
COMPETENCIES:
+ ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve. Responsive to financial accountability for vehicles, inventory (i.e., test equipment), paperwork, and safety procedures to minimize claims.
+ BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI's Code of Conduct for Employees - the Basic Principles.
+ COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.
+ COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally. Articulate technical information clearly and concisely in written and electronic follow-up reports and work orders regarding system damages and outages, complete written and electronic route sheets. Able to communicate technical information effectively verbally to customers, contractors, utility workers, fellow employees, and the public in an effective manner commensurate with their level of understanding.
+ COMPLIANCE - Follows internal controls; protects company and customer confidential information; abides by GCI's Code of Business Conduct & Ethics. Interprets and accurately applies applicable codes, regulations, policies, procedures, guidelines, etc.
+ CUSTOMER FOCUS - Develops positive rapport with customers. Demonstrates commitment to service excellence; gives high priority to customer satisfaction. Ability to promote teamwork and encourage a professional, courteous work ethic.
+ RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations. Organize assignments, equipment, and routing to maximize productivity.
+ RESULTS - Calculate signal losses and amplification from headend to customer premise equipment and able to synthesize multiple pieces of technical information to develop timely solutions to network problems. Read, interpret/evaluate and apply/implement information from system maps, equipment readings, test parameters, construction, and design work orders. Expeditiously route and navigate, accurately reading system and city maps/grids.
+ SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.
+ Basic MS Office knowledge (e.g., Outlook, Teams, Word, Excel) and industry specific programs that track signal leakage, outages, system monitoring, etc.
Additional Job Requirements:
This is an intermediate level position within the telecommunications field outside network maintenance that will support and learn from the company's certification, education, and senior technicians the in depth understanding for routine preventative and corrective network maintenance, repairs to field and network facilities and plant providing video, voice, data, and wireless services at varying locations including customer's residential and/or business properties, field and central offices. Works under moderate supervision and work is reviewed by senior staff.
Essential Duties:
+ Advanced knowledge and ability to perform construction, installation, routine preventative, and corrective maintenance, testing and repairs of facilities providing video, voice, and data and wireless services.
+ Evaluates field conditions, performs tests, and measurements to determine signal quality.
+ Handles semi-routine maintenance duties, problems, and repairs. Recognizes deviation from accepted practices and confirms with senior staff appropriate next steps.
+ Receives general instructions on routine work and detailed instructions on new assignments. Work is regularly supervised and reviewed for timeliness, accuracy, and correct procedures.
+ Demonstrates advanced knowledge of several areas including plant systems and construction practices.
+ Organizes daily workload and performs work utilizing industry standard test equipment, hand tools, and heavy equipment to install, maintain, or repair services and facilities.
+ Performs preventative or corrective maintenance, underground cable locates, outage response, rewiring or upgrading facilities, cabling, and equipment, impairment mitigation, system drive off and repairs.
+ Communicates with SMC or Dispatch to update and complete repair or trouble tickets.
+ Assists with new installations and trouble tickets in a timely manner.
+ Verify accuracy of written work order, confirm discrepancies, collect payments and customer signatures, ensures all documentation is updated in a timely manner.
+ Escalates more complex issues as needed to the appropriate department, or management team.
+ Work with senior technicians and respond to outages or other duties as required and guide and train less experienced technicians.
+ Design test fixtures, analyze test results, and document tests performed on components.
Additional Competencies:
+ Knowledge of and ability to accurately interpret and apply NEC, NESC, OSHA, FCC and company rules and regulations.
+ Knowledge of routine maintenance procedures, surveillance, and construction operations including Radio Frequency / Microwave / Fiber Optic / AC / DC / Wireless/Wireline / HFC Networks, Facilities, and related components providing video, voice, and data services.
+ Knowledge of signal ingress/egress preventative and corrective maintenance requirements, coaxial and fiber cable splicing and facility locating, outage restoration, system design calculations, network installation, activation, and maintenance.
+ Knowledge of basic electronic fundamentals and mathematical skills.
+ Knowledge of video, voice, and data, baseband, and optical signal delivery.
+ Knowledge in the operation of related field equipment signal level meters, AC/DC power test equipment including optical, time, and frequency domain reflectometers, underground cable locators, and leakage detection equipment.
+ Knowledge of cable modem systems to include any OTN interface devices, troubleshooting techniques and monitoring.
+ Knowledge of home/business wiring, adjusting, installation, and service of consumer electronics equipment.
+ Knowledge of satellite, and RF related theory and equipment and a general understanding of satellite communication ground station equipment including modems, converters, HPA, SPAs, LNA, and antenna systems
Minimum Qualifications:
Required: *A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis
+ High School diploma or equivalent.
+ Minimum of six (6) years in a telecommunications role or related background. *
+ Including two (2) years of complex related field experience.
+ Upon hire may be required to successfully complete certifications and courses within a defined period, e.g., Defensive Driving, Company on-line Installer, Pole Climbing, AK DOT Bucket Truck, AK DOT approved Flagger Certification.
Preferred:
+ Associate degree in electronics or relevant field, telecommunications trade school, or equivalent training.
+ Telecommunications experience.
+ Other telecom industry or job specific certifications.
DRIVING REQUIREMENTS:
This position requires driving a company-owned vehicle, company provided vehicle, or use of a personal vehicle on behalf of the company. Must possess and maintain a valid driver's license, proof of insurance, a satisfactory driving record, and successfully complete Defensive Driving course.
PHYSICAL REQUIREMENTS and WORKING CONDITIONS:
+ High degree of balance, coordination, and strength needed to ascend, descend, and work atop poles, towers, ladders, and buckets with tools and equipment at heights up to 40 feet safely and routinely.
+ Daily moving, traversing, and positioning self on varied uneven or unstable surfaces such as roofs and in trenches, often hampered by weather elements.
+ Safely move, transport, position, install, remove, and maneuver equipment and supplies of up to 70-pound loads occasionally, up to 50-pounds more regularly, up to 20 pounds frequently.
+ High degree of dexterity and coordination to operate hand tools and to connect, separate, and twist multiple smaller items daily.
+ Visual acuity is necessary to identify, inspect, observe, and assess details at near, mid, and far ranges.
+ Ability to clearly distinguish colors for driving, identifying cables or other electrical components, and safety signage.
+ Auditory acuity necessary to operate equipment; capable of distinguishing between equipment signals and the human voice often amidst background noises, such as wind, rain, and traffic.
+ Subject to adverse weather and driving conditions.
+ Ability to tolerate temperature and weather extremes found in the Alaskan arctic environment (fumes and odors, dust, low light conditions, rain, sleet, snow, hail, wind, temperature extremes).
+ Work performed below overhead construction and in trenches to 10 feet in depth.
+ Tasks performed around high-power electrical conductors and gas lines.
+ Work areas can be cramped, dark, dusty, damp, wet, stuffy, sticky, smelly, hot and/or cold.
+ May encounter unrestrained animals/pets.
+ Must be able and willing to work flexible hours including, but not limited to, overtime, on-call, and/or additional time on weekends, holidays, evenings, before or after normal shift hours. Travel may be required to assist other systems personnel.
+ Drug Testing: Participation in a DOT or non-DOT drug and alcohol testing program may be required to satisfy conditions of a contract or proposed contract with a business partner or client. This includes pre-employment, random, reasonable suspicion, post-accident, return to duty, and follow-up testing.
+ Fitness For: Duty: Ability to pass a pre-employment or return to work physical and fitness for duty examination may be required to satisfy conditions of a contract or proposed contract with a business partner or client.
The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to an immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services.
Culture, Engagement, and Connection: At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer.
EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law.
DISCLAIMER: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.