9,703 Nissan jobs in the United States

Job Description

Role Overview:  

The Service Advisor  plays a vital role in delivering an exceptional customer experience.  This position involves greeting customers, assessing vehicle concerns, coordinating with technicians, and ensuring clear communication throughout the service or repair process. 

Key Responsibilities:  

• Customer Relations:  Build strong relationships with customers, address their concerns, and ensure a high level of satisfaction. 

• Communication:  Serve as the key liaison between customers and technicians, providing clear and accurate updates. 

• Workflow Management:  Track vehicle service progress, manage technicians' schedules efficiently, and keep customers informed. 

• Sales & Profitability:  Identify sales opportunities and implement promotions to drive revenue and enhance profitability. 

• Quality Assurance:  Ensure all repairs meet company standards through thorough quality checks. 

• Process Improvement:  Assist in developing and refining standard operating procedures to enhance efficiency. 

Qualifications:  

• Language Skills:  Spanish-speaking ability is a plus. 

• Driver’s License:  Must have a valid Driver’s License with a clean driving record. 

• Experience & Training:  Prior experience as an automotive service advisor is preferred. Training in customer service, advisory skills, and quality control is required. 

• Communication Skills:  Strong verbal and written English proficiency, with the ability to manage multiple tasks and interruptions effectively. 

About Us:  

At Thomas Auto Group , we provide a supportive work environment with competitive pay, exceptional benefits, and abundant opportunities for growth. Our team is passionate about creativity, collaboration, and work-life balance, making it an exciting place to build your career. We are committed to employee development and positively impacting the Northwest Indiana community. 

Equal Employment Opportunity:  

Thomas Auto Group is an equal opportunity employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are dedicated to fostering a diverse and inclusive workplace.

For over 30 years, 1st Auto Group of Simi Valley has built its success on one powerful promise: that people deserve to work for an employer who genuinely cares about their future and actively supports their growth. This commitment has helped us become one of the Valley’s most successful and profitable automotive retailers.

At First Nissan , our team members take pride in their work, support local communities, and enjoy what they do. We are currently seeking a Parts Manager to join our thriving team and drive the continued success of our Parts Department.

What You'll Do:

As Parts Manager, you'll be responsible for driving profitability and performance in our Parts Department by managing inventory, optimizing sales processes, training and supervising staff, and ensuring outstanding internal and external customer satisfaction.

Key Responsibilities:

• Forecast department goals and lead the team to achieve them
• Hire, train, motivate, and manage the performance of parts staff
• Create and manage an annual operating budget
• Maintain a balanced inventory that supports the service department, wholesale accounts, and retail customers
• Set pricing strategies that maintain gross profit while encouraging customer loyalty
• Monitor inventory turnover and minimize obsolete stock
• Supervise stock orders, special orders, and factory credit returns
• Analyze sales and expenses monthly to meet profit targets
• Develop a profitable wholesale parts program
• Ensure timely parts turnaround for internal service work
• Attend and contribute to management meetings
• Provide technical guidance and oversee staff payroll records
• Monitor daily reports (DOE, DOC, productivity)
• Implement lost sales tracking and parts promotions
• Handle customer concerns promptly and professionally
• Ensure compliance with safety, OSHA, and regulatory requirements

Benefits Include:

• Major Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Paid Vacation and Sick Time
• Ongoing Training and Advancement Opportunities
• Recognition and Reward Programs

What We’re Looking For:

• Proven experience managing a parts department, preferably in the automotive retail industry
• Strong leadership and team development skills
• Excellent communication and customer service abilities
• High attention to detail and commitment to process improvement
• Knowledge of inventory control, budget management, and regulatory compliance

• Familiarity with ADP/CDK dealership management systems (DMS) preferred

Why Join Us?

At 1st Auto Group, we believe in working hard and having fun. You’ll find a collaborative culture, clear paths for growth, and leadership that recognizes your contributions. If you’re ready to be part of a team that values excellence, integrity, and community, we’d love to hear from you.

Apply today and become a driving force at First Nissan.

• Effectively understand and use manufacturers' programs and resources to attain acceptable market share levels.
• Develop a keen awareness of the competition and competitive products, as well as business and industry trends.
• Maintain strong knowledge of used vehicles.
• Work in conjunction with Sales Manager and Sales Support Group department, responsible for follow-up.
• Accountable for timely follow up on each sale to ensure customer satisfaction.
• Coordinate and/or communicate with customers and applicable departments to ensure timely delivery.
• Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
• Conduct self in the presence of customers and community to present a professional image of Doggett.
• Proactively seek and participate in available company-sponsored training, to develop and advance knowledge base and skill set.
• Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.
• Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
• Perform all other duties as assigned by management in a professional and efficient manner.

• Prior sales experience and/or training preferred
• Strong communication and interpersonal skills required
• Excellent customer service skills
• Proficient in Microsoft Office preferred.

At Allen Turner Nissan of Auburn , were looking for an organized and customer-oriented individual to join our team as a Service Assistant. In this key support role, you will be the first point of contact for customers calling or visiting our service department. Youll be trained to write repair orders, assist with overflow customers, and help ensure a smooth and professional service experience. This is a full-time, 40-hour per week position with some Saturday shifts required. If you are friendly, detail-oriented, and enjoy working in a fast-paced environment, we encourage you to apply.

Competitive Hourly Pay + Monthly Bonus!

BENEFITS

• Medical, dental, and vision insurance

• Long and short-term disability and life insurance

• Matching 401(k) plan and profit sharing

• Paid vacation and holidays

• Employee purchase program

• Employee events and recognition such as service awards, holiday parties, Food Truck Fridays, etc.

• A friendly, professional work environment

• Opportunities to advance within the company

RESPONSIBILITIES

• Answer phone calls and schedule service appointments

• Greet customers and gather necessary information regarding their vehicle and service needs

• Write repair orders and assist with overflow customers under supervision

• Direct more complex jobs to Main Service Advisors for follow-up

• Contact customers to update or inform them about the status of their vehicle repairs

• Sell recommended maintenance services, mainly based on lube technician recommendations

• Maintain neat and orderly parking of vehicles in the service area

• Work some Saturdays as scheduled

• Perform other duties as assigned to support the service department

QUALIFICATIONS

• Positive attitude and strong customer service skills

• Excellent communication and organizational abilities

• Ability to multi-task and prioritize in a fast-paced environment

• Comfortable working both independently and as part of a team

• Ability to stand for extended periods and perform light physical tasks such as moving vehicles

• Valid drivers license and clean driving record

• Ability to receive satisfactory results on pre-employment drug and background screen

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Description -Approach, greet, and offer assistance or direction to any customer who enters the dealership showroom or sales lot -Assist customers in selecting a vehicle by asking questions and listening carefully to their responses -Explain product performance, application, and benefits to prospects -Describe all optional equipment available for customer purchase -Build strong rapport with customers -Perform high-quality, professional, and knowledgeable presentation and demonstration of new/used vehicles -Learn to overcome objections, close sales, and perform all other steps of the sales process in accordance with company standards -Report to the Sales Manager regarding objectives, planned activities, reviews, and analyses Requirements -Previous dealership experience in a huge plus -Comfortable with compensation based on commission sales -Enthusiastic with high energy throughout the sales workday -Outgoing with a friendly personality, especially while handling objections & negotiating pricing -Have quality customer service skills -Possess strong communication skills -Must have a clean & valid driver’s license -Passing Pre-Employment Drug Screening & Background Check Required