29 Nissan jobs in Jackson

Camping World is seeking a Service Advisor to join our growing team. As a Service Advisor you will primarily be responsible for initiating and processing requests for repair services and providing administrative support to the Service Department as well as keep customers apprised of work progress. Your passion will be rewarded through an aggressive, uncapped earnings potential, commission driven pay plan.
**What You'll Do:**
+ Determine specialized product needs and services by working directly with customers
+ Suggest add-on sales to increase average transactions
+ Provide price estimates for designated installations prior to scheduling appointments
+ Keep customers apprised of work progress
**What You'll Need to Have for the Role:**
+ A minimum of one year of service experience is preferred
+ Previous RV product or camping lifestyle
+ Ability to work daily on a computer and perform internet searches as needed
+ Excellent organization and follow up skills are required
+ The ability to follow department procedures and policies
+ Valid driver's license
+ May lift up to 25 lbs and/or move up to 50 lbs. with assistive devices
+ Prolonged periods of standing, stooping, crawling, and bending
**General Compensation Disclosure**
The pay range for this role considers several factors in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the factors stated. A reasonable estimate of the total annual compensation range (base pay + variable compensation earned) is $50,000 - $80,000+.
In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on the job training opportunities. Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.

Job Description

Job Description

Description:

Job Title: Dealership Service Writer / Service Advisor

Company: Countryside Chrysler Dodge Jeep Ram | Jones Petroleum

Direct Link to apply: jonespetroleum.com

Pay: Based on experience and highly competitive

Benefits for Qualified Applicants:

A competitive starting wage

Most rewarding 401(k) retirement plan in the Industry!

Medical / Dental / Supplemental Insurance

Paid Time Off

Paid weekly

We are a privately owned COMMUNITY ORIENTED company.

Our Team Members put CUSTOMER SERVICE as their 1st PRIORITY!

Our Team Members are team players and work well with their team including being engaged and displaying pleasant and enthusiastic attitude.

All Team Members are treated fairly with dignity and respect.

Team members are required to follow the site specific / brand specific procedures for offering consistent and quality customer experiences.

Service Writer / Service Advisors are responsible for

• Greeting customers and asking them to explain the car issues, communicating with technicians, writing up customer’s information
• Plus whatever it takes to be a team member at Countryside.

As a Countryside Team Member, you will be responsible for exceptional customer service skills that, include the above items, as well as any and all duties as assigned by a member of management.

Evenings, weekends and the ability to work varied hours and days based on the needs of the business.

Note: This company participates in the E-verify program. This positions is subject to a 90 day introductory period. This introductory period is designed, primarily, to give both the Company and the employee an opportunity to determine whether the employee will be able to adequately perform in the assigned job position. At the end of the introductory period, your performance will be reviewed and a decision made regarding your continued employment or any extended introductory period. All employees are hired as temporary employees until their introductory period has elapsed. Temporary employees are not eligible for any benefits during the introductory period.

Requirements:

Physical requirements include: ability to walk and stand continuously, lift up to 60 lbs, bend, stoop, and climbing a ladder is required on occasion.

Job Description

Job Description

Job Summary

We are hiring in our Jackson, MS location. As a Truck Service Advisor (TSA), you will provide first-rate service to customers through your extensive knowledge of the products we sell and the services we provide. The TSA is primarily responsible for writing work orders, suggestive selling, and handling over-the-counter (OTC) transactions while ensuring that we are returning every traveler to the road better than they came!

Pay starting at $17 per hour.

In this role, you can expect to:

· Work in a fun, trusting environment focused on providing great service where the expectations of the customer are exceeded

· Have extensive knowledge of the products we sell and the services we provide

· Have strong suggestive selling skills to help generate revenue. Ability to influence in a professional manner while displaying high integrity

· Write, detail, and process (pay out) Work Orders and OTC transactions; Properly write up an ETA Work Order; Secure Purchase Orders, Prepare and communicate quotes to customer

· Source parts from outside vendors and coordinate delivery

· Prepare end of shift drop and shift report; Understand various payment types

· Maintain the safety of both our customers and team members

Typical Physical Demands

In this role, the team member is regularly required to talk and hear. Standing, walking, kneeling, stooping, bending over, crouching, crawling, climbing, and repetitive use of legs are done occasionally. The team member is occasionally required to lift up to 50 lbs and/or move heavy objects. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. All performed with or without a reasonable accommodation.

Work Environment

While performing these duties of this job, the employee may be exposed to outdoor elements in all seasons. Occasionally, the employee will also be exposed to fumes and particles, moving mechanical parts and vibration. The noise level in the work environment can be loud at times. While performing these duties, the employee may be exposed to dirt, dust, grime, grease, oil, gas, high-concentrated cleaning solutions, etc.

Requirements

What we’d like to see:

· A dedicated individual who works well with others and is excited to be part of our team!

· High School Diploma or GED

· Good verbal and written communication skills

· Previous cashier and customer service experience; experience in repair or parts shop preferred

· Strong suggestive selling skills

· Basic computer skills

· Ability to work flexible hours including nights, weekends and some holidays in interior and exterior conditions

· A valid driver’s license

Description & Requirements

Be part of something great

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

We are more than just a contact centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team.

This role is perfect for someone who is passionate about providing help to those who need it most.

As a Customer Service Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls. Collaborating with various smaller organisations, including charities, third sector and government entities, you will provide essential support to help service users explore their options and access the appropriate resources, making a significant difference in their lives.

This role is supporting our Gamstop service.

This role requires you to be flexible as you will work 5 shifts of 7.5 hours per week, scheduled between 8am - 8pm, Monday - Sunday in a shift rotation. Therefore you will work weekends as well on a rota basis.

We have 1 full time vacancy working 37.5hours. You will work in a hybrid way. The office is based in Nantgarw so you need to live locally to the area.

• Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.

• Identify and address safeguarding concerns promptly and effectively.

• Meet customer service standards and performance goals.

• Respond to difficult and sensitive cases with empathy, patience, and resilience.

• Resolve service user issues proactively, calmly, and professionally.

• Offer guidance, tailored recommendations, and signposting to Service Users.

• Follow established processes and adjust to evolving procedures.

• Manage confidential information with strict adherence to data protection standards.

• Proactively seek and address feedback to drive continuous improvement in role.

Qualifications & Experience

• Experience performing under pressure and handling demanding situations whilst staying calm and patient.

• Experience maintaining high levels of accuracy and attention to detail in all tasks.

• Experience collaborating with diverse teams to achieve common goals.

• Ability to solve complex problems and deliver solutions in a timely manner.

• Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained.

• Ability to resolve conflict, ensuring a positive outcome.

• Ability to work independently, demonstrating initiative and good decision-making skills.

• Strong written English skills to accurately input and record service user information.

Desirable

• Experience working with service users with additional needs and adapting to unique requirements.

• Awareness of mental health issues and a passion for further learning and development in this area.

Individual Competencies

• Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks.

• Ability to listen and engage with service users, understanding their needs and replying appropriately.

• Ability to show empathy towards other's experiences and emotions.

• Clear, effective and engaging communication skills with service users.

• A positive approach to fostering an encouraging environment for colleagues and service users.

• Proficient using a variety of digital software applications, and openness to learning new technologies.

• Ability to prioritise time and tasks to meet deadlines and achieve objectives.

• An open approach to embracing diverse perspectives and adapting to new ideas and ways of working.

• Ability to adapt to changing environments and needs, being flexible and resilient in situations.

• Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards.

Desirable

• Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds.

EEO Statement

MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.

We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team.

Where reasonable, MAXIMUS will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.

Minimum Salary

£

24,570.00

Maximum Salary

£

24,570.00

Description & Requirements

Be part of something great

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team.

This role is perfect for someone who is passionate about providing help to those who need it most. As a Customer Service Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats. Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives.

1. Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.

2. Identify and address safeguarding concerns promptly and effectively.

3. Meet customer service standards and performance goals.

4. Respond to difficult and sensitive cases with empathy, patience, and resilience.

5. Deliver information services across multiple channels (telephone, online, email, and live chat).

6. Resolve service user issues proactively, calmly, and professionally.

7. Offer guidance, tailored recommendations, and signposting to Service Users.

8. Follow established processes and adjust to evolving procedures.

9. Manage confidential information with strict adherence to data protection standards.

10. Proactively seek and address feedback to drive continuous improvement in role.

Qualifications & Experience

• Experience performing under pressure and handling demanding situations whilst staying calm and patient.

• Experience maintaining high levels of accuracy and attention to detail in all tasks.

• Experience collaborating with diverse teams to achieve common goals.

• Ability to solve complex problems and deliver solutions in a timely manner.

• Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained.

• Ability to resolve conflict, ensuring a positive outcome.

• Ability to work independently, demonstrating initiative and good decision-making skills.

• Strong written English skills to accurately input and record service user information.

Desirable

• Experience working with service users with additional needs and adapting to unique requirements.

• Awareness of mental health issues and a passion for further learning and development in this area.

Individual Competencies

• Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks.

• Ability to listen and engage with service users, understanding their needs and replying appropriately.

• Ability to show empathy towards other's experiences and emotions.

• Clear, effective and engaging communication skills with service users.

• A positive approach to fostering an encouraging environment for colleagues and service users.

• Proficient using a variety of digital software applications, and openness to learning new technologies.

• Ability to prioritise time and tasks to meet deadlines and achieve objectives.

• An open approach to embracing diverse perspectives and adapting to new ideas and ways of working.

• Ability to adapt to changing environments and needs, being flexible and resilient in situations.

• Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards.

Desirable

• Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds.

EEO Statement

Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.

We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.

Minimum Salary

£

25,185.00

Maximum Salary

£

25,185.00

Description & Requirements

Be part of something great

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team.

This role is perfect for someone who is passionate about providing help to those who need it most. As a Customer Service Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats. Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives.

In this role, you will also collaborate with an Interpreter service to ensure that every service user receives the comprehensive assistance they need. Your contributions will make a meaningful difference in the lives of those navigating complex challenges.

This role requires flexibility, as you will work 5 shifts per week , each lasting 7.5 hours per day , scheduled between 7:00 AM and 10:00 PM , Monday to Sunday on a rotational basis.

Shifts are split across the day , typically structured as:

• Morning segment: 3.5 hours
• Afternoon/evening segment: 4 hours

Example shift patterns include:

• 7:00 AM - 10:30 AM and 2:00 PM - 6:00 PM
• 8:00 AM - 11:30 AM and 3:00 PM - 7:00 PM
• 9:00 AM - 12:30 PM and 4:00 PM - 8:00 PM
• 10:00 AM - 13:30 PM and 5:00 PM - 9:00 PM
• 11:00 AM - 14:30 PM and 6:00 PM - 10:00 PM

As this role involves home working, candidates are required to have a suitable workspace at home. Your workspace should be a space that is suitable for dealing with calls and is comfortable to work from. If you require additional equipment such as an ergonomic chair or screen reader, we can support you with this.

1. Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.

2. Identify and address safeguarding concerns promptly and effectively.

3. Meet customer service standards and performance goals.

4. Respond to difficult and sensitive cases with empathy, patience, and resilience.

5. Deliver information services across multiple channels (telephone, online, email, and live chat).

6. Resolve service user issues proactively, calmly, and professionally.

7. Offer guidance, tailored recommendations, and signposting to Service Users.

8. Follow established processes and adjust to evolving procedures.

9. Manage confidential information with strict adherence to data protection standards.

10. Proactively seek and address feedback to drive continuous improvement in role.

Qualifications & Experience

• Experience performing under pressure and handling demanding situations whilst staying calm and patient.

• Experience maintaining high levels of accuracy and attention to detail in all tasks.

• Experience collaborating with diverse teams to achieve common goals.

• Ability to solve complex problems and deliver solutions in a timely manner.

• Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained.

• Ability to resolve conflict, ensuring a positive outcome.

• Ability to work independently, demonstrating initiative and good decision-making skills.

• Strong written English skills to accurately input and record service user information.

Desirable

• Experience working with service users with additional needs and adapting to unique requirements.

• Awareness of mental health issues and a passion for further learning and development in this area.

Individual Competencies

• Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks.

• Ability to listen and engage with service users, understanding their needs and replying appropriately.

• Ability to show empathy towards other's experiences and emotions.

• Clear, effective and engaging communication skills with service users.

• A positive approach to fostering an encouraging environment for colleagues and service users.

• Proficient using a variety of digital software applications, and openness to learning new technologies.

• Ability to prioritise time and tasks to meet deadlines and achieve objectives.

• An open approach to embracing diverse perspectives and adapting to new ideas and ways of working.

• Ability to adapt to changing environments and needs, being flexible and resilient in situations.

• Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards.

Desirable

• Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds.

EEO Statement

Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.

We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.

Minimum Salary

£

25,185.00

Maximum Salary

£

25,185.00

Description & Requirements

Transform Lives, One Call at a Time.

We are more than just a contact centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities. Join our team as a Migrant Help Customer Service Advisor and experience the joy of making a real difference in people's lives!

If you are passionate about providing help to those who need it the most while enjoying a fulfilling and varied work environment, we want to hear from you.

You'll be part of a customer focussed and passionate team, that thrives on positivity and collaboration, and your role will be vital in delivering exceptional service to our valued service users.

As an Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls and live chats. Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, and will enable service users to explore their options, access the appropriate resources, and make a significant difference in their lives. While the nature of some calls may be sensitive and challenging, we do give breaks following difficult calls, and you do have access to additional resources to prioritise your wellbeing.

In this role, you will also collaborate with an Interpreter service to ensure that every service user receives the comprehensive assistance they need. Your contributions will make a meaningful difference in the lives of those navigating complex challenges.

This role requires flexibility, as you will work 5 shifts per week , each lasting 7.5 hours per day , scheduled between 7:00 AM and 10:00 PM , Monday to Sunday on a rotational basis.

Shifts are split across the day , typically structured as:

• Morning segment: 3.5 hours
• Afternoon/evening segment: 4 hours

Example shift patterns include:

• 7:00 AM - 10:30 AM and 2:00 PM - 6:00 PM
• 8:00 AM - 11:30 AM and 3:00 PM - 7:00 PM
• 9:00 AM - 12:30 PM and 4:00 PM - 8:00 PM
• 10:00 AM - 13:30 PM and 5:00 PM - 9:00 PM
• 11:00 AM - 14:30 PM and 6:00 PM - 10:00 PM

As this role involves home working, candidates are required to have a suitable workspace at home. Your workspace should be a space that is suitable for dealing with calls and is comfortable to work from. If you require additional equipment such as an ergonomic chair or screen reader, we can support you with this.

As an Advisor you will be required to:

• Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary

• Identify and address safeguarding concerns promptly and effectively

• Meet customer service standards and performance goals

• Respond to difficult and sensitive cases with empathy, patience, and resilience

• Deliver information services across multiple channels (telephone, online, email, and live chat)

• Resolve service user issues proactively, calmly, and professionally

• Offer guidance, tailored recommendations, and signposting to Service Users

• Follow established processes and adjust to evolving procedures

• Manage confidential information with strict adherence to data protection standards

• Proactively seek and address feedback to drive continuous improvement in role.

What we will give you:

• A salary of £25,185

• Hybrid working following completion of training

• 25 days paid holiday per year + Bank holidays

• Option to buy or sell up to 5 days per year (subject to HMRC Rules)

• Paid volunteering days per year

• Healthcare cash back plan

• 9% combined pension including enhanced employer contribution

• Enhanced maternity and paternity pay

• Prayer and Wellbeing rooms on site

• Employee assistance programme

• Access to a wide range of tools designed to aid wellbeing

• Access to internal training programmes and self-development tools

• Clear progression path, and a promote from within culture

• Opportunity to join employee network groups.

Who we are

Maximus is a global organisation working specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

Who we are looking for (Essential Criteria)

• Experience performing under pressure and handling demanding situations whilst staying calm and patient

• Experience maintaining high levels of accuracy and attention to detail in all tasks

• Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained

• Ability to resolve conflict, ensuring a positive outcome

• Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks

• Ability to listen and engage with service users, understanding their needs and replying appropriately

• Ability to show empathy towards other's experiences and emotions

• Clear, effective and engaging communication skills with service users

• Proficient using a variety of digital software applications, and openness to learning new technologies

• Ability to prioritise time and tasks to meet deadlines and achieve objectives

• An open approach to embracing diverse perspectives and adapting to new ideas and ways of working

• Ability to adapt to changing environments and needs, being flexible and resilient in situations

• A positive approach to fostering an encouraging environment for colleagues and service users.

EEO Statement

Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.

We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.

Minimum Salary

£

25,185.00

Maximum Salary

25,185.00

Description & Requirements

Be part of something great

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team.

This role is perfect for someone who is passionate about providing help to those who need it most. As a Customer Service Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats. Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives.

Lates CSA 5 x 7.5 hour days between 12pm - 10pm Monday-Sunday and will weekends on a rota basis, so it could be a Saturday or a Sunday but won't be both days. They will work fully remote. Training will be 12pm - 8pm.

12pm - 8pm

1pm - 9pm

2pm - 10pm

1. Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.

2. Identify and address safeguarding concerns promptly and effectively.

3. Meet customer service standards and performance goals.

4. Respond to difficult and sensitive cases with empathy, patience, and resilience.

5. Deliver information services across multiple channels (telephone, online, email, and live chat).

6. Resolve service user issues proactively, calmly, and professionally.

7. Offer guidance, tailored recommendations, and signposting to Service Users.

8. Follow established processes and adjust to evolving procedures.

9. Manage confidential information with strict adherence to data protection standards.

10. Proactively seek and address feedback to drive continuous improvement in role.

Qualifications & Experience

• Experience performing under pressure and handling demanding situations whilst staying calm and patient.

• Experience maintaining high levels of accuracy and attention to detail in all tasks.

• Experience collaborating with diverse teams to achieve common goals.

• Ability to solve complex problems and deliver solutions in a timely manner.

• Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained.

• Ability to resolve conflict, ensuring a positive outcome.

• Ability to work independently, demonstrating initiative and good decision-making skills.

• Strong written English skills to accurately input and record service user information.

Desirable

• Experience working with service users with additional needs and adapting to unique requirements.

• Awareness of mental health issues and a passion for further learning and development in this area.

Individual Competencies

• Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks.

• Ability to listen and engage with service users, understanding their needs and replying appropriately.

• Ability to show empathy towards other's experiences and emotions.

• Clear, effective and engaging communication skills with service users.

• A positive approach to fostering an encouraging environment for colleagues and service users.

• Proficient using a variety of digital software applications, and openness to learning new technologies.

• Ability to prioritise time and tasks to meet deadlines and achieve objectives.

• An open approach to embracing diverse perspectives and adapting to new ideas and ways of working.

• Ability to adapt to changing environments and needs, being flexible and resilient in situations.

• Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards.

Desirable

• Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds.

EEO Statement

Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.

We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.

Minimum Salary

£

25,185.00

Maximum Salary

£

25,185.00

**POSITION SUMMARY:** The Technical Service Advisor will provide high-level technical waste disposal support to sales, operations, and customers. Supports the development of bid materials by working with sales managers. The incumbent works closely with customer service and operations staff in coordinating processes to ensure acceptance and disposal of waste. Works with multiple departments to determine proper, safe, and legal treatment of hazardous waste. Supports customers and builds a regular and direct rapport with customers; serving as a direct extension to the sales and customer service teams.
**PRINCIPAL RESPONSIBILITIES:**
+ Collaborate with cross-functional teams to troubleshoot technical issues and contribute to the overall success of the organization by applying their knowledge and skills regarding waste treatment and disposal services.
+ Engages proactively with clients to understand their technical requirements, delivers customized solutions, and ensures satisfaction through ongoing communication and attentive support.
+ Meets with clients to discuss waste management solutions, analyzes laboratory results and safety data sheets, and compiles technical data into comprehensive reports.
+ Investigates the application of hazardous waste regulations, aids in waste classification, collaborates with internal teams to evaluate treatment options, and complies with transportation guidelines.
+ Works closely with the sales department to offer solutions that meet quality and regulatory standards, performs technical evaluations, facilitates communication between departments, maintains customer pricing records, and focuses on customer retention and business development.
**KNOWLEDGE, SKILLS AND ABILITIES:**
+ Building a rapport with associates and managers; with a high level of accuracy and the ability to detect inconsistencies in data.
+ Knowledge of Resource Conservation and Recovery Act (RCRA) Laws and Regulations related to waste characterization principles and practices, including analysis and evaluation, waste processing protocols, and transportation (DOT) regulations and industry best practices.
+ Knowledgeable waste characterization principles and practices including analysis and evaluation, waste processing protocols, and transportation regulations.
+ Ability to read, analyze, and interpret complex documentation, technical procedures, and governmental regulations to respond effectively to sensitive inquiries.
+ Excellent verbal and written communication skills, including presenting findings in a concise format.
+ Negotiation and problem-solving skills.
+ Possess good knowledge of business math, geometry, and basic accounting processes.
+ Knowledge of computer technology for communication, data gathering, and reporting.
+ Detail-oriented with strong organizational skills, capable of managing multiple tasks and priorities effectively.
+ Ability to work independently and as part of a team in a fast-paced environment.
+ Proficient with Microsoft Office, DocuSign, and PDF writer.
**QUALIFICATIONS:**
+ Commitment to customer service and possess the ability to actively listen to customers to understand requests and resolve issues or make recommendations.
+ Must be attentive to detail with a high level of accuracy and the ability to detect inconsistencies in data. Possess the ability to identify trends and data patterns.
**MINIMUM QUALIFICATIONS:**
+ 2-4 years of equivalent work experience in waste disposal, chemistry, or a related field providing technical expertise.
Position will be remote in the Gulf Area. Candidate needs to live in the Gulf and hours will be around 8am-5pm CST. Minimum travel may be required for training.
Pay range: $ 51,400.00 - 77,000.00 (dependent upon hazardous waste experience).
**Rewarding Compensation and Benefits**
Eligible employees can elect to participate in:
- Comprehensive medical benefits coverage, dental plans and vision coverage.
- Health care and dependent care spending accounts.
- Short- and long-term disability.
- Life insurance and accidental death & dismemberment insurance.
- Employee and Family Assistance Program (EAP).
- Employee discount programs.
- Retirement plan with a generous company match.
- Employee Stock Purchase Plan (ESPP).
_The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company._
EEO STATEMENT:Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.
**ABOUT THE COMPANY**
Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world.
In 2023, Republic's total company revenue was $4.9 billion, and adjusted EBITDA was 4.4 billion. We serve 13 million customers and operate more than 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills.
Although we operate across North America, the collection, recycling, treatment, or disposal of materials is a local business, and the dynamics and opportunities differ in each market we serve. By combining local operational management with standardized business practices, we drive greater operating efficiencies across the company while maintaining day-to-day operational decisions at the local level, closest to the customer.
Our customers, including small businesses, major corporations and municipalities, want a partner with the expertise and capabilities to effectively manage their multiple recycling and waste streams. They choose Republic Services because we are committed to exceeding their expectations and helping them achieve their sustainability goals. Our 41,000 team members understand that it's not just what we do that matters, but how we do it.
Our company values guide our daily actions:
+ **Safe** : We protect the livelihoods of our colleagues and communities.
+ **Committed to Serve** : We go above and beyond to exceed our customers' expectations.
+ **Environmentally Responsible:** We take action to improve our environment.
+ **Driven** : We deliver results in the right way.
+ **Human-Centered:** We respect the dignity and unique potential of every person.
We are proud of our high employee engagement score of 86. We have an inclusive and diverse culture where every voice counts. In addition, our team positively impacted 4.6 million people in 2023 through the Republic Services Charitable Foundation and local community grants. These projects are designed to meet the specific needs of the communities we serve, with a focus on building sustainable neighborhoods.
**STRATEGY**
Republic Services' strategy is designed to generate profitable growth. Through acquisitions and industry advancements, we safely and sustainably manage our customers' multiple waste streams through a North American footprint of vertically integrated assets.
We focus on three areas of growth to meet the increasing needs of our customers: recycling and waste, environmental solutions and sustainability innovation.
With our integrated approach, strengthening our position in one area advances other areas of our business. For example, as we grow volume in recycling and waste, we collect additional material to bolster our circularity capabilities. And as we expand environmental solutions, we drive additional opportunities to provide these services to our existing recycling and waste customers.
**Recycling and Waste**
We continue to expand our recycling and waste business footprint throughout North America through organic growth and targeted acquisitions. The 13 million customers we serve and our more than 5 million pick-ups per day provide us with a distinct advantage. We aggregate materials at scale, unlocking new opportunities for advanced recycling. In addition, we are cross-selling new products and services to better meet our customers' specific needs.
**Environmental Solutions**
Our comprehensive environmental solutions capabilities help customers safely manage their most technical waste streams. We are expanding both our capabilities and our geographic footprint. We see strong growth opportunities for our offerings, including PFAS remediation, an increasing customer need.
**SUSTAINABILITY INNOVATION**
Republic's recent innovations to advance circularity and decarbonization demonstrate our unique ability to leverage sustainability as a platform for growth.
The Republic Services Polymer Center is the nation's first integrated plastics recycling facility. This innovative site processes rigid plastics from our recycling centers, producing recycled materials that promote true bottle-to-bottle circularity. We also formed Blue Polymers, a joint venture with Ravago, to develop facilities that will further process plastic material from our Polymer Centers to help meet the growing demand for sustainable packaging. We are building a network of Polymer Centers and Blue Polymer facilities across North America.
We continue to advance decarbonization at our landfills. As demand for renewable energy continues to grow, we have 70 landfill gas-to-energy projects in operation and plan to expand our portfolio to 115 projects by 2028.
**RECENT RECOGNITION**
+ Barron's 100 Most Sustainable Companies
+ CDP Discloser
+ Dow Jones Sustainability Indices
+ Ethisphere's World's Most Ethical Companies
+ Fortune World's Most Admired Companies
+ Great Place to Work
+ Sustainability Yearbook S&P Global