2,411 Non Profit Executive jobs in the United States

You are customer focused, enjoy building relationships and providing financial advice to your clients. A role as a Commercial Banker is for you.

As a Commercial Banker on the Healthcare, Higher Education & Non-Profit (HHN) Commercial Banking team, you will be responsible for growing and retaining profitable relationships within the Middle Market Banking & Specialized Industries specializing in Healthcare, Higher Education & Non-Profit.

The Healthcare, Higher Education & Non-Profit team is part of J.P. Morgan's Commercial Bank in its Middle Market Banking and Specialized Industries group. In this role you will be the focal point of client acquisition and ongoing relationships with the world's most innovative companies. We work both independently and as part of a dynamic team to deliver the entire firm to our clients.

Job Responsibilities

• Manage and develop relationships with non-profit clients whose annual revenues are $50 million and above.
• Champion a culture of innovation and a customer centric mindset by serving as a Relationship Manager for HHN customers and prospects
• Develop new, and deepen existing, HHN relationships by focusing on key commercial banking solutions (e.g. credit, treasury, liquidity) and partner with other lines of business and business segments (e.g. Public Finance, Asset Management, and Consumer Banking) to develop fulsome relationships for the firm
• Stay current with HHN industry trends to identify opportunities for innovation or strategic partnerships and bring thought leadership to our HHN customers and prospects
• Serve as an ambassador for the firm by bringing the full resources of JPMorgan Chase to our HHN customers and prospects (e.g. Corporate Responsibility, ESG, DEI)
• Mentor junior members on the HHN team, including Analysts and Associates, to contribute to the long-term success of our business and to assist with talent development

Required Qualifications, Capabilities and Skills

• 5 plus years' direct lending or credit support related experience, with a focus on business relationships
• Understanding of Commercial Banking products and services
• Knowledge of the local market
• Ability to collaborate with internal partners and resources
• Demonstrated experience of meeting or exceeding sales goals; proven top individual contributor
• Sales management and business development skills

Preferred Qualifications, Capabilities and Skills

• Bachelor's degree and formal credit training preferred
• Excellent verbal, written and listening communication skills
• Strong creative solution and problem solving abilities
• Proficiency in building and maintaining positive client relationships

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Base Pay/Salary
Washington,DC $47,250.00 - 215,000.00 / year

Join Our Team as an Executive Director!

At Thrive Specialty Pediatric Care , one of the largest private duty nursing companies in the nation, we are on an exciting journey of growth! Now part of Aveanna Healthcare , our care teams and patient population have expanded like never before. We take pride in fostering a workplace culture that celebrates diversity, encourages connection, and supports our team members every step of the way. Here’s what makes us unique:

Position Overview

Step into a thrilling leadership role as the Executive Director (ED) at Aveanna! As the heart of our branch operations, you’ll oversee all leadership and administrative functions, collaborating with cross-functional teams in operations, clinical care, and business development. Your mission? To drive business growth, enhance patient outcomes, and meet or exceed financial goals.

This role offers a dynamic environment where you can leverage your skills in both clinical and non-clinical areas while leading a high-performing team. You’ll embody Aveanna's Core Values by nurturing strong relationships with patients, families, field staff, and referral sources. As a mentor to your team, you’ll ensure excellence in patient care, compliance with regulations, and the adoption of best practices across the branch.

Compensation: Base salary starting at $70,000+

Essential Job Functions

Team Leadership:

• Recruit and select top talent to build a strong, competent team.
• Conduct annual employee evaluations, set goals, and monitor performance.
• Drive employee development through orientation, ongoing training, and in-service education.
• Hold regular meetings with supervisors and participate in area and regional meetings.

Client Relations:

• Collaborate with leadership to establish meaningful connections with patients, families, and caregivers.
• Conduct home visits and assessments to ensure high-quality care.
• Partner with the business development team to drive growth and enhance referral networks.
• Analyze client satisfaction surveys and implement improvements to increase satisfaction.

Business Operations:

• Strategize and implement growth initiatives for the branch.
• Leverage your business acumen to review financial reports and performance data, ensuring productivity and goal achievement.
• Identify opportunities for cost savings and process improvements.
• Ensure timely billing, collections, and report submission.

Requirements

• Associate degree or equivalent work experience in a related field.
• 2-3 years of management experience.
• Must meet all state requirements, including background checks and work authorizations.

Preferred Qualifications:

• 4-year college degree preferred.
• Experience in healthcare or pediatric home care is a plus.

Physical Demands

• Ability to travel as needed.
• Occasional lifting of up to 25 pounds.
• Ability to sit, climb stairs, and perform prolonged walking, standing, bending, kneeling, reaching, and twisting.
• Strong sense of smell and touch, with clear visual and hearing acuity.

Environment

• Must be able to adapt to a variety of environments, potentially with exposure to allergens and other conditions.

Join Aveanna as the Executive Director and lead a team dedicated to making a difference in the lives of our patients while driving the future of home care excellence!

As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.

Executive Director

Thrive Specialty Pediatric Care is one of the largest private duty nursing companies in the nation and growing! Now that we have joined forces with Aveanna Healthcare, our care teams and our patient population have never been larger. At Aveanna, we’re proud to foster a workplace culture that celebrates diversity, encourages connection, and supports our team members every step of the way. Here’s what sets us apart

Position Overview

Step into an exciting leadership role as the Executive Director (ED) at Aveanna! As the heart of our branch operations, you’ll oversee all leadership and administrative functions, working alongside cross-functional teams in operations, clinical care, and business development. Your mission: to drive business growth, improve patient outcomes, and meet or exceed financial goals.

This role offers a dynamic environment where you can leverage your skills in both clinical and non-clinical areas, while leading a high-performing team. You'll embody Aveanna's Core Values by nurturing strong relationships with patients, families, field staff, and referral sources. As a mentor to your team, you’ll ensure excellence in patient care, compliance with all regulations, and the adoption of best practices across the branch.

Compensation: Base salary starting at $70,000+

Essential Job Functions

Team Leadership:

• Recruit and select top talent to build a strong, competent team.
• Conduct annual employee evaluations, set goals, and monitor performance.
• Drive employee development through orientation, ongoing training, and in-service education.
• Hold regular meetings with supervisors and participate in area and regional meetings.

Client Relations:

• Collaborate with leadership to establish meaningful connections with patients, families, and caregivers.
• Conduct home visits and assessments to ensure high-quality care.
• Partner with the business development team to drive growth and enhance referral networks.
• Analyze client satisfaction surveys and implement improvements to increase satisfaction.

Business Operations:

• Strategize and implement growth initiatives for the branch.
• Leverage your business acumen to review financial reports and performance data, ensuring productivity and goal achievement.
• Identify opportunities for cost savings and process improvements.
• Ensure timely billing, collections, and report submission.

Requirements

• Associate degree or equivalent work experience in a related field.
• 2-3 years of management experience.
• Must meet all state requirements, including background checks and work authorizations.

Preferred Qualifications:

• 4-year college degree preferred.
• Experience in healthcare or pediatric home care is a plus.

Physical Demands

• Ability to travel as needed.
• Occasional lifting of up to 25 pounds.
• Ability to sit, climb stairs, and perform prolonged walking, standing, bending, kneeling, reaching, and twisting.
• Strong sense of smell and touch, with clear visual and hearing acuity.

Environment

• Must be able to adapt to a variety of environments, potentially with exposure to allergens and other conditions.

Join Aveanna as the Executive Director and lead a team dedicated to making a difference in the lives of our patients while driving the future of home care excellence!

As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.

Notice for Job Applicants Residing in California

Executive Director

Thrive Specialty Pediatric Care is one of the largest private duty nursing companies in the nation and growing! Now that we have joined forces with Aveanna Healthcare, our care teams and our patient population have never been larger. At Aveanna, we're proud to foster a workplace culture that celebrates diversity, encourages connection, and supports our team members every step of the way. Here's what sets us apart

Position Overview

Step into an exciting leadership role as the Executive Director (ED) at Aveanna! As the heart of our branch operations, you'll oversee all leadership and administrative functions, working alongside cross-functional teams in operations, clinical care, and business development. Your mission: to drive business growth, improve patient outcomes, and meet or exceed financial goals.

This role offers a dynamic environment where you can leverage your skills in both clinical and non-clinical areas, while leading a high-performing team. You'll embody Aveanna's Core Values by nurturing strong relationships with patients, families, field staff, and referral sources. As a mentor to your team, you'll ensure excellence in patient care, compliance with all regulations, and the adoption of best practices across the branch.

Compensation: Base salary starting at $70,000+

Essential Job Functions

Team Leadership:

• Recruit and select top talent to build a strong, competent team.
• Conduct annual employee evaluations, set goals, and monitor performance.
• Drive employee development through orientation, ongoing training, and in-service education.
• Hold regular meetings with supervisors and participate in area and regional meetings.

Client Relations:

• Collaborate with leadership to establish meaningful connections with patients, families, and caregivers.
• Conduct home visits and assessments to ensure high-quality care.
• Partner with the business development team to drive growth and enhance referral networks.
• Analyze client satisfaction surveys and implement improvements to increase satisfaction.

Business Operations:

• Strategize and implement growth initiatives for the branch.
• Leverage your business acumen to review financial reports and performance data, ensuring productivity and goal achievement.
• Identify opportunities for cost savings and process improvements.
• Ensure timely billing, collections, and report submission.

Requirements

• Associate degree or equivalent work experience in a related field.
• 2-3 years of management experience.
• Must meet all state requirements, including background checks and work authorizations.

Preferred Qualifications:

• 4-year college degree preferred.
• Experience in healthcare or pediatric home care is a plus.

Physical Demands

• Ability to travel as needed.
• Occasional lifting of up to 25 pounds.
• Ability to sit, climb stairs, and perform prolonged walking, standing, bending, kneeling, reaching, and twisting.
• Strong sense of smell and touch, with clear visual and hearing acuity.

Environment

• Must be able to adapt to a variety of environments, potentially with exposure to allergens and other conditions.

Join Aveanna as the Executive Director and lead a team dedicated to making a difference in the lives of our patients while driving the future of home care excellence!

As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.

Notice for Job Applicants Residing in California

**When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together.**
**Sunrise Senior Living was again certified as a Great Place to Work® by Activated Insights. This is the 8th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of.**
**COMMUNITY NAME**
Sunrise of Pinehurst
**Job ID**
2025-228742
**JOB OVERVIEW**
The Executive Director is responsible for overall leadership, management, and success of the community. Responsibilities include but are not limited to financial management, hiring, supervising, training, team member relations and recognition, communication, family services, resident well-being, quality assurance, and regulatory compliance. Additionally, a key component of this position is the ownership of the Sales and Marketing process to ensure maximization of revenue and our market position. At Sunrise, we pride ourselves as pioneers of the senior living industry in setting standards of excellence; we strive to provide care and services to seniors better than anyone. The Executive Director creates, in alignment with our mission and values, a positive atmosphere in the community for residents, family and friends, and all team members.
**RESPONSIBILITIES & QUALIFICATIONS**
**Essential Duties**
As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows:
**Inspiring Others**
+ Motivate individuals toward higher levels of performance that are aligned with the organization's vision and values.
+ Communicate a clear, customer focused vision, based upon a Resident Centered Model of care.
+ Model a strong belief in mission, vision, and purpose.
+ Articulate clearly, in words and behavior, the Sunrise Shared Values, Principles of Service, the Sunrise Team Credo and the Leaders Serve Hallmarks.
**Guiding Team Success**
+ Build, motivate, and guide a cohesive team to complete team goals using appropriate methods and a flexible interpersonal style.
+ Provide clear direction and structure for the team in order to support their success.
+ Manage the talent selection process effectively by utilizing Sunrise best practices and resources.
+ Embrace workforce diversity.
+ Establish stretch but realistic team goals and motivates the team to work together to achieve them.
+ Share important and relevant information with the team.
+ Ensure consistent and timely orientation and ongoing training is delivered to team members.
+ Focus on building team engagement by providing team building opportunities, addressing team member concerns, and guiding the team in conflict resolution.
+ Promote the Employee Assistance Program (EAP) as a resource for team members.
+ Research and resolve Hotline Call Reports timely and effectively.
**Coaching and Developing Others**
+ Provide feedback, instruction, and development guidance to help others excel in their current or future job responsibilities and plans and support the development of individual skills and abilities.
+ Convey performance expectations and provide timely feedback to ensure performance standards are met.
+ Hold effective one on one meetings with direct reports.
+ Provide feedback and counsel on a continuous basis.
+ Support team members' career growth by having regular development-focused conversations.
+ Utilize and promote Sunrise's development programs as appropriate to prepare high-potential team members for future roles.
+ Build a qualified, internal pipeline for community roles and strive to promote internal team members to key leadership positions.
**Creating a Culture of Trust**
+ Foster a work environment that encourages people to act with integrity and treat each other and their ideas with respect, create and protect a high-trust environment by setting an example, advocate for others in the face of challenges, remove barriers to trust, and reward others for demonstrating behaviors that cultivate trust.
+ Demonstrate personal integrity and set an example by being honest, keeping commitments, and behaving consistently.
+ Establish and sustain trusting relationships by accurately perceiving and interpreting own and others' emotions.
+ Listen and respond with empathy.
+ Treat people with dignity, respect, and fairness.
+ Create an environment that results in team members sharing positive feedback related to trust on annual engagement surveys.
+ Encourage disclosure and facilitate an open exchange of ideas.
+ Advocate for both team members and residents.
+ Provide frequent and consistent communication with team, residents, and the community.
**Leading Change**
+ Drive organizational and cultural changes needed to achieve strategic objectives, catalyze new approaches to improve results by transforming organizational culture, systems, or products/services, and help others overcome resistance to change.
+ Identify change opportunities that lead to improved customer service, efficiencies, cost reduction, and team member engagement.
+ Create momentum by explaining the purpose of change, taking action, and encouraging others to take action to improve organizational culture, processes, or products/services.
+ Facilitate transition for team members by helping them overcome resistance, seeking their ideas and feedback, and demonstrating sensitivity to concerns.
**Customer Focus**
+ Ensure that the internal or external customer's perspective is a driving force behind strategic priorities, business decisions, organizational processes, and individual activities, craft and implement service practices that meet customers' and own organization's needs, and promote and operationalize customer service as a value.
+ Achieve outstanding customer engagement and team member engagement survey results, realizing that this is key to achieving customer engagement.
+ Lead the development and regular review of the engagement improvement plan.
+ Resolve customer concerns effectively through consistent use of the problem resolution program.
+ Hold consistent and effective Resident Council meetings.
+ Achieve customer referrals on a regular, recurring basis and strive to be above the company average.
+ Ensure that the leadership team interacts with residents.
+ Maintain a commitment to say "YES" and the courage to say "NO" only when absolutely needed.
+ Strive for minimal loss of residents to competitors, with a declining trend that is below company average.
**Quality Assurance and Regulatory Compliance**
+ Strive for excellent quality care and service delivery and institute and ensure corrective action in a timely manner.
+ Review customer and secret shopper surveys and act accordingly by instituting appropriate corrective actions in a timely manner.
+ Develop a thorough working knowledge of state/provincial regulations and Sunrise policies and procedures dictated for residents and ensures compliance.
+ Act as the Community Privacy Representative.
+ Ensure all resident administrative files are well maintained, current, and in compliance with state/provincial regulations.
+ Follow up on issues identified in the regional team site visit report.
+ Follow up on mock survey process.
+ Ensure community is in compliance with national/provincial regulations pertaining to occupational health and safety.
+ Provide leadership and promotion of the Sunrise Safety and Risk Management policies.
+ Review all incident reports and ensures corrective actions are in place in a timely manner.
+ Practice safety procedures at all times including Personal Protective Equipment (PPE), fire extinguishers, Safety Data Sheets (SDS), and Lockout Tagout procedures.
**Family Services**
+ Maintain monthly proactive communication with resident's family members or responsible parties via calls, care plan meetings, letters from the Executive Director, etc.
+ Oversee the planning of an in-house family event monthly.
+ Encourage family involvement via Volunteer Programs.
+ Make self available to residents and their families.
+ Ensure implementation and maintenance of a family support program.
+ Ensure Family Service Meetings are happening regularly according to Sunrise policy.
+ Ensure Sunrise Wellness and Resident Care systems are implemented and followed.
**Business Development and Top Line Growth**
+ Demonstrate the ability to identify and build relationships within the local area that drives business into the community, as well as effectively price the product, thereby maximizing top-line revenue growth and achieving appropriate market position.
+ Spend one hour weekly with the Director of Sales (DOS), coaching as the DOS makes database contact calls.
+ Ensure that the DOS is using selling skills terminology in lead management and customer relations database and achieving benchmark sales effectiveness metrics, new leads, IPP's/SPP's, and sales.
+ Spend five minutes per day, performing post call reviews of DOS's in-person presentations.
+ Hold DOS accountable for the community's daily contact goal.
+ Ensure the community has an effective external business development strategy in place, with clear accountabilities assigned and the ability to articulate results and adjust plan accordingly to maximize referral leads and move-ins.
+ Hold DOS and other community leaders accountable for a predetermined number of quality visits and establishes appropriate referral sources, resulting in move-ins from referrals approaching company best practice standards.
**Driving for Results**
+ Set high goals for personal and group accomplishment, use measurement methods to monitor progress toward goals, and work tenaciously to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement.
+ Meet Net Operating Income (NOI) expectations.
+ Meet occupancy expectations.
+ Manages the Profit and Loss (P&L).
+ Achieve and execute consistent labor/labour schedules seven days a week.
+ Achieve great resident retention through a focus on service.
+ Participate in local business councils.
+ Instill in team members a "whole community approach".
+ Drive ownership to the department leaders.
**Business Acumen**
+ Use one's knowledge of economic, financial, market, and industry trends to understand and improve individual, work group, and/or organizational results and use one's understanding of major business functions, industry trends, and own organization's position to contribute to effective business strategies and/or tactics.
+ Meet the financial targets with the goal to maximize the capital partners return.
+ Think abstractly and make things work when there is no absolute instruction and is able to adapt to business needs.
+ Possess functional knowledge of all operating programs including memory care, clinical, dining, and social programs.
+ Make accurate forecasts.
+ Overcome competitive obstacles.
+ Understand market dynamics:
+ What is our niche?
+ What do we do better or worse than our competition?
+ New service opportunities.
+ Demographics - culture, income, ethnicity, size.
+ Labor/labour availability - overcome obstacles.
**Financial Management**
+ Strive to improve profitability year over year in line with owner expectations.
+ Prepare and adhere to the community budget.
+ Ensure budgeted revenue is achieved or exceeded by maximizing occupancy and room rate.
+ Review monthly financial statements and implement plans of action for deficiencies.
+ Utilize revenue management tools to effectively manage pricing to benchmarks including service level and other program margins and utilization.
+ Manage collections process effectively.
+ Manage variable and other productive labor/labour to benchmarks, adjusting timely to occupancy and service level changes.
+ Manage key, non-labor/non-labour operating costs in line with budgeted levels.
+ Process and submit monthly expenses and budget data timely per Sunrise policies and internal business controls.
**Operational Decision Making**
+ Secure and compare information from multiple sources to identify business issues and commits to an action after weighing alternative solutions against important decision criteria.
+ Comply with all regulations and principles.
+ Think past today (proactive).
+ Learn from bad decisions.
+ Encourage and reward for prudent risk taking.
+ Maintain compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met.
+ Perform other duties as assigned.
**Core Competencies**
+ Ability to handle multiple priorities effectively
+ Ability to delegate assignments to the appropriate individuals
+ Excellent written and verbal skills for effective communication and the ability to facilitate small group presentations
+ Proficient in organizational and time management skills
+ Demonstrates good judgment and problem solving and decision-making skills
**Experience and Qualifications**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed throughout this job description are representative of the knowledge, skills, and abilities required.
+ College degree preferred; degree and management experience may be required per state/provincial requirements
+ Administrator's License / certification may be required per state/provincial requirements
+ Prior General Manager/Administrator experience focused on growing both top and bottom lines; required length determined by type of community
+ Previous management experience including hiring, coaching, performance management, daily operations supervision, and leading a team through change
+ Previous sales experience preferred, including building customer relationships, and resolving customer concerns.
+ Passion for working with seniors
+ Demonstration of success in managing operating expenses
+ Demonstration of proficiency in computer skills, Microsoft Office and Sunrise applications with the ability to learn new applications
+ As applicable, all Sunrise team members who drive a Sunrise vehicle must review and sign the Driver job description and understand the key essential duties for safety
+ Ability to work weekends, evenings, and flexible hours to be available for our customers at peak service delivery days and times
**ABOUT SUNRISE**
Ready to take the next step and make a bigger impact than you ever imagined? As part of our team, you will help brighten the future for everyone at Sunrise and beyond. That is why we make it a priority to celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. And when combined with the support, benefits, and growth opportunities we offer, the result is a career that PositivelyShines with everything you need to reach your goals - at work and in your life.
We also offer benefits and other compensation that include:
+ Medical, Dental, Vision, Life, and Disability Plans
+ Retirement Savings Plans
+ Employee Assistant Program / Discount Program
+ Paid time off (PTO), sick time, and holiday pay
+ Daily Pay offered to get paid within hours of a shift (offered in the U.S. only)
+ Tuition Reimbursement
+ In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses.The eligibility to receive such a bonus will depend on the employee's position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program.
+ Some benefits have eligibility requirements
**_Apply today to learn why Sunrise Senior Living is a certified Great Place to Work®_**
**PRE-EMPLOYMENT REQUIREMENTS**
Sunrise considers the health and safety of its residents, family members, and team members to be one of its highest priorities. Employment with Sunrise is conditioned on completing and passing a drug test (which does not include marijuana), participating in testing requirements (e.g. Tuberculosis Test, Physical Evaluation). Covid-19 and Influenza vaccination is only required to the extent mandated by applicable federal, state, and local laws and authorities.
**COMPENSATION DISCLAIMER**
Selected candidates will be offered competitive compensation based on geographic location of community/office, skills, experience, qualifications, and certifications/licenses (where applicable).
**Location : Name** _Sunrise of Pinehurst_
**Type** _Full-Time_
**_Location : Address_** _5195 West Quincy Avenue_
**_Location : City_** _Denver_
**_Location : State/Province (Full Name)_** _Colorado_
**Salary Range** _USD $99,700.00 - USD $122,600.00 /Yr._
**Variable Compensation** _Bonus Eligible_
Sunrise Senior Living is an Equal Opportunity Employer.

**When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together.**
**Sunrise Senior Living was again certified as a Great Place to Work® by Activated Insights. This is the 9th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of.**
**COMMUNITY NAME**
Sunrise of Wilmington
**Job ID**
2025-230109
**JOB OVERVIEW**
The Executive Director is responsible for overall leadership, management, and success of the community. Responsibilities include but are not limited to financial management, hiring, supervising, training, team member relations and recognition, communication, family services, resident well-being, quality assurance, and regulatory compliance. Additionally, a key component of this position is the ownership of the Sales and Marketing process to ensure maximization of revenue and our market position. At Sunrise, we pride ourselves as pioneers of the senior living industry in setting standards of excellence; we strive to provide care and services to seniors better than anyone. The Executive Director creates, in alignment with our mission and values, a positive atmosphere in the community for residents, family and friends, and all team members.
**RESPONSIBILITIES & QUALIFICATIONS**
**Essential Duties**
As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows:
**Inspiring Others**
+ Motivate individuals toward higher levels of performance that are aligned with the organization's vision and values.
+ Communicate a clear, customer focused vision, based upon a Resident Centered Model of care.
+ Model a strong belief in mission, vision, and purpose.
+ Articulate clearly, in words and behavior, the Sunrise Shared Values, Principles of Service, the Sunrise Team Credo and the Leaders Serve Hallmarks.
**Guiding Team Success**
+ Build, motivate, and guide a cohesive team to complete team goals using appropriate methods and a flexible interpersonal style.
+ Provide clear direction and structure for the team in order to support their success.
+ Manage the talent selection process effectively by utilizing Sunrise best practices and resources.
+ Embrace workforce diversity.
+ Establish stretch but realistic team goals and motivates the team to work together to achieve them.
+ Share important and relevant information with the team.
+ Ensure consistent and timely orientation and ongoing training is delivered to team members.
+ Focus on building team engagement by providing team building opportunities, addressing team member concerns, and guiding the team in conflict resolution.
+ Promote the Employee Assistance Program (EAP) as a resource for team members.
+ Research and resolve Hotline Call Reports timely and effectively.
**Coaching and Developing Others**
+ Provide feedback, instruction, and development guidance to help others excel in their current or future job responsibilities and plans and support the development of individual skills and abilities.
+ Convey performance expectations and provide timely feedback to ensure performance standards are met.
+ Hold effective one on one meetings with direct reports.
+ Provide feedback and counsel on a continuous basis.
+ Support team members' career growth by having regular development-focused conversations.
+ Utilize and promote Sunrise's development programs as appropriate to prepare high-potential team members for future roles.
+ Build a qualified, internal pipeline for community roles and strive to promote internal team members to key leadership positions.
**Creating a Culture of Trust**
+ Foster a work environment that encourages people to act with integrity and treat each other and their ideas with respect, create and protect a high-trust environment by setting an example, advocate for others in the face of challenges, remove barriers to trust, and reward others for demonstrating behaviors that cultivate trust.
+ Demonstrate personal integrity and set an example by being honest, keeping commitments, and behaving consistently.
+ Establish and sustain trusting relationships by accurately perceiving and interpreting own and others' emotions.
+ Listen and respond with empathy.
+ Treat people with dignity, respect, and fairness.
+ Create an environment that results in team members sharing positive feedback related to trust on annual engagement surveys.
+ Encourage disclosure and facilitate an open exchange of ideas.
+ Advocate for both team members and residents.
+ Provide frequent and consistent communication with team, residents, and the community.
**Leading Change**
+ Drive organizational and cultural changes needed to achieve strategic objectives, catalyze new approaches to improve results by transforming organizational culture, systems, or products/services, and help others overcome resistance to change.
+ Identify change opportunities that lead to improved customer service, efficiencies, cost reduction, and team member engagement.
+ Create momentum by explaining the purpose of change, taking action, and encouraging others to take action to improve organizational culture, processes, or products/services.
+ Facilitate transition for team members by helping them overcome resistance, seeking their ideas and feedback, and demonstrating sensitivity to concerns.
**Customer Focus**
+ Ensure that the internal or external customer's perspective is a driving force behind strategic priorities, business decisions, organizational processes, and individual activities, craft and implement service practices that meet customers' and own organization's needs, and promote and operationalize customer service as a value.
+ Achieve outstanding customer engagement and team member engagement survey results, realizing that this is key to achieving customer engagement.
+ Lead the development and regular review of the engagement improvement plan.
+ Resolve customer concerns effectively through consistent use of the problem resolution program.
+ Hold consistent and effective Resident Council meetings.
+ Achieve customer referrals on a regular, recurring basis and strive to be above the company average.
+ Ensure that the leadership team interacts with residents.
+ Maintain a commitment to say "YES" and the courage to say "NO" only when absolutely needed.
+ Strive for minimal loss of residents to competitors, with a declining trend that is below company average.
**Quality Assurance and Regulatory Compliance**
+ Strive for excellent quality care and service delivery and institute and ensure corrective action in a timely manner.
+ Review customer and secret shopper surveys and act accordingly by instituting appropriate corrective actions in a timely manner.
+ Develop a thorough working knowledge of state/provincial regulations and Sunrise policies and procedures dictated for residents and ensures compliance.
+ Act as the Community Privacy Representative.
+ Ensure all resident administrative files are well maintained, current, and in compliance with state/provincial regulations.
+ Follow up on issues identified in the regional team site visit report.
+ Follow up on mock survey process.
+ Ensure community is in compliance with national/provincial regulations pertaining to occupational health and safety.
+ Provide leadership and promotion of the Sunrise Safety and Risk Management policies.
+ Review all incident reports and ensures corrective actions are in place in a timely manner.
+ Practice safety procedures at all times including Personal Protective Equipment (PPE), fire extinguishers, Safety Data Sheets (SDS), and Lockout Tagout procedures.
**Family Services**
+ Maintain monthly proactive communication with resident's family members or responsible parties via calls, care plan meetings, letters from the Executive Director, etc.
+ Oversee the planning of an in-house family event monthly.
+ Encourage family involvement via Volunteer Programs.
+ Make self available to residents and their families.
+ Ensure implementation and maintenance of a family support program.
+ Ensure Family Service Meetings are happening regularly according to Sunrise policy.
+ Ensure Sunrise Wellness and Resident Care systems are implemented and followed.
**Business Development and Top Line Growth**
+ Demonstrate the ability to identify and build relationships within the local area that drives business into the community, as well as effectively price the product, thereby maximizing top-line revenue growth and achieving appropriate market position.
+ Spend one hour weekly with the Director of Sales (DOS), coaching as the DOS makes database contact calls.
+ Ensure that the DOS is using selling skills terminology in lead management and customer relations database and achieving benchmark sales effectiveness metrics, new leads, IPP's/SPP's, and sales.
+ Spend five minutes per day, performing post call reviews of DOS's in-person presentations.
+ Hold DOS accountable for the community's daily contact goal.
+ Ensure the community has an effective external business development strategy in place, with clear accountabilities assigned and the ability to articulate results and adjust plan accordingly to maximize referral leads and move-ins.
+ Hold DOS and other community leaders accountable for a predetermined number of quality visits and establishes appropriate referral sources, resulting in move-ins from referrals approaching company best practice standards.
**Driving for Results**
+ Set high goals for personal and group accomplishment, use measurement methods to monitor progress toward goals, and work tenaciously to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement.
+ Meet Net Operating Income (NOI) expectations.
+ Meet occupancy expectations.
+ Manages the Profit and Loss (P&L).
+ Achieve and execute consistent labor/labour schedules seven days a week.
+ Achieve great resident retention through a focus on service.
+ Participate in local business councils.
+ Instill in team members a "whole community approach".
+ Drive ownership to the department leaders.
**Business Acumen**
+ Use one's knowledge of economic, financial, market, and industry trends to understand and improve individual, work group, and/or organizational results and use one's understanding of major business functions, industry trends, and own organization's position to contribute to effective business strategies and/or tactics.
+ Meet the financial targets with the goal to maximize the capital partners return.
+ Think abstractly and make things work when there is no absolute instruction and is able to adapt to business needs.
+ Possess functional knowledge of all operating programs including memory care, clinical, dining, and social programs.
+ Make accurate forecasts.
+ Overcome competitive obstacles.
+ Understand market dynamics:
+ What is our niche?
+ What do we do better or worse than our competition?
+ New service opportunities.
+ Demographics - culture, income, ethnicity, size.
+ Labor/labour availability - overcome obstacles.
**Financial Management**
+ Strive to improve profitability year over year in line with owner expectations.
+ Prepare and adhere to the community budget.
+ Ensure budgeted revenue is achieved or exceeded by maximizing occupancy and room rate.
+ Review monthly financial statements and implement plans of action for deficiencies.
+ Utilize revenue management tools to effectively manage pricing to benchmarks including service level and other program margins and utilization.
+ Manage collections process effectively.
+ Manage variable and other productive labor/labour to benchmarks, adjusting timely to occupancy and service level changes.
+ Manage key, non-labor/non-labour operating costs in line with budgeted levels.
+ Process and submit monthly expenses and budget data timely per Sunrise policies and internal business controls.
**Operational Decision Making**
+ Secure and compare information from multiple sources to identify business issues and commits to an action after weighing alternative solutions against important decision criteria.
+ Comply with all regulations and principles.
+ Think past today (proactive).
+ Learn from bad decisions.
+ Encourage and reward for prudent risk taking.
+ Maintain compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met.
+ Perform other duties as assigned.
**Core Competencies**
+ Ability to handle multiple priorities effectively
+ Ability to delegate assignments to the appropriate individuals
+ Excellent written and verbal skills for effective communication and the ability to facilitate small group presentations
+ Proficient in organizational and time management skills
+ Demonstrates good judgment and problem solving and decision-making skills
**Experience and Qualifications**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed throughout this job description are representative of the knowledge, skills, and abilities required.
+ College degree preferred; degree and management experience may be required per state/provincial requirements
+ Must have an Administrator's License (LNHA)required per state/provincial requirements
+ Prior General Manager/Administrator experience focused on growing both top and bottom lines; required length determined by type of community
+ Previous management experience including hiring, coaching, performance management, daily operations supervision, and leading a team through change
+ Previous sales experience preferred, including building customer relationships, and resolving customer concerns.
+ Passion for working with seniors
+ Demonstration of success in managing operating expenses
+ Demonstration of proficiency in computer skills, Microsoft Office and Sunrise applications with the ability to learn new applications
+ As applicable, all Sunrise team members who drive a Sunrise vehicle must review and sign the Driver job description and understand the key essential duties for safety
+ Ability to work weekends, evenings, and flexible hours to be available for our customers at peak service delivery days and times
#LI-KT2
**ABOUT SUNRISE**
Ready to take the next step and make a bigger impact than you ever imagined? As part of our team, you will help brighten the future for everyone at Sunrise and beyond. That is why we make it a priority to celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. And when combined with the support, benefits, and growth opportunities we offer, the result is a career that PositivelyShines with everything you need to reach your goals - at work and in your life.
We also offer benefits and other compensation that include:
+ Medical, Dental, Vision, Life, and Disability Plans
+ Retirement Savings Plans
+ Employee Assistant Program / Discount Program
+ Paid time off (PTO), sick time, and holiday pay
+ myFlexPay offered to get paid within hours of a shift
+ Tuition Reimbursement
+ In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses.The eligibility to receive such a bonus will depend on the employee's position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program.
+ Some benefits have eligibility requirements
**_Apply today to learn why Sunrise Senior Living is a certified Great Place to Work®_**
**PRE-EMPLOYMENT REQUIREMENTS**
Sunrise considers the health and safety of its residents, family members, and team members to be one of its highest priorities. Employment with Sunrise is conditioned on completing and passing a drug test (which does not include marijuana), participating in testing requirements (e.g. Tuberculosis Test, Physical Evaluation). Covid-19 and Influenza vaccination is only required to the extent mandated by applicable federal, state, and local laws and authorities.
**COMPENSATION DISCLAIMER**
Selected candidates will be offered competitive compensation based on geographic location of community/office, skills, experience, qualifications, and certifications/licenses (where applicable).
**Location : Name** _Sunrise of Wilmington_
**Type** _Full-Time_
**_Location : Address_** _2215 Shipley Road_
**_Location : City_** _Wilmington_
**_Location : State/Province (Full Name)_** _Delaware_
**Salary Range** _USD $95,784.00 - USD $136,968.00 /Yr._
**Variable Compensation** _Bonus Eligible_
Sunrise Senior Living is an Equal Opportunity Employer.

**When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together.**
**Sunrise Senior Living was again certified as a Great Place to Work® by Activated Insights. This is the 8th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of.**
**COMMUNITY NAME**
Sunrise of Coral Gables
**Job ID**
2025-231628
**JOB OVERVIEW**
The Executive Director is responsible for overall leadership, management, and success of the community. Responsibilities include but are not limited to financial management, hiring, supervising, training, team member relations and recognition, communication, family services, resident well-being, quality assurance, and regulatory compliance. Additionally, a key component of this position is the ownership of the Sales and Marketing process to ensure maximization of revenue and our market position. At Sunrise, we pride ourselves as pioneers of the senior living industry in setting standards of excellence; we strive to provide care and services to seniors better than anyone. The Executive Director creates, in alignment with our mission and values, a positive atmosphere in the community for residents, family and friends, and all team members.
**RESPONSIBILITIES & QUALIFICATIONS**
**Essential Duties**
As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows:
**Inspiring Others**
+ Motivate individuals toward higher levels of performance that are aligned with the organization's vision and values.
+ Communicate a clear, customer focused vision, based upon a Resident Centered Model of care.
+ Model a strong belief in mission, vision, and purpose.
+ Articulate clearly, in words and behavior, the Sunrise Shared Values, Principles of Service, the Sunrise Team Credo and the Leaders Serve Hallmarks.
**Guiding Team Success**
+ Build, motivate, and guide a cohesive team to complete team goals using appropriate methods and a flexible interpersonal style.
+ Provide clear direction and structure for the team in order to support their success.
+ Manage the talent selection process effectively by utilizing Sunrise best practices and resources.
+ Embrace workforce diversity.
+ Establish stretch but realistic team goals and motivates the team to work together to achieve them.
+ Share important and relevant information with the team.
+ Ensure consistent and timely orientation and ongoing training is delivered to team members.
+ Focus on building team engagement by providing team building opportunities, addressing team member concerns, and guiding the team in conflict resolution.
+ Promote the Employee Assistance Program (EAP) as a resource for team members.
+ Research and resolve Hotline Call Reports timely and effectively.
**Coaching and Developing Others**
+ Provide feedback, instruction, and development guidance to help others excel in their current or future job responsibilities and plans and support the development of individual skills and abilities.
+ Convey performance expectations and provide timely feedback to ensure performance standards are met.
+ Hold effective one on one meetings with direct reports.
+ Provide feedback and counsel on a continuous basis.
+ Support team members' career growth by having regular development-focused conversations.
+ Utilize and promote Sunrise's development programs as appropriate to prepare high-potential team members for future roles.
+ Build a qualified, internal pipeline for community roles and strive to promote internal team members to key leadership positions.
**Creating a Culture of Trust**
+ Foster a work environment that encourages people to act with integrity and treat each other and their ideas with respect, create and protect a high-trust environment by setting an example, advocate for others in the face of challenges, remove barriers to trust, and reward others for demonstrating behaviors that cultivate trust.
+ Demonstrate personal integrity and set an example by being honest, keeping commitments, and behaving consistently.
+ Establish and sustain trusting relationships by accurately perceiving and interpreting own and others' emotions.
+ Listen and respond with empathy.
+ Treat people with dignity, respect, and fairness.
+ Create an environment that results in team members sharing positive feedback related to trust on annual engagement surveys.
+ Encourage disclosure and facilitate an open exchange of ideas.
+ Advocate for both team members and residents.
+ Provide frequent and consistent communication with team, residents, and the community.
**Leading Change**
+ Drive organizational and cultural changes needed to achieve strategic objectives, catalyze new approaches to improve results by transforming organizational culture, systems, or products/services, and help others overcome resistance to change.
+ Identify change opportunities that lead to improved customer service, efficiencies, cost reduction, and team member engagement.
+ Create momentum by explaining the purpose of change, taking action, and encouraging others to take action to improve organizational culture, processes, or products/services.
+ Facilitate transition for team members by helping them overcome resistance, seeking their ideas and feedback, and demonstrating sensitivity to concerns.
**Customer Focus**
+ Ensure that the internal or external customer's perspective is a driving force behind strategic priorities, business decisions, organizational processes, and individual activities, craft and implement service practices that meet customers' and own organization's needs, and promote and operationalize customer service as a value.
+ Achieve outstanding customer engagement and team member engagement survey results, realizing that this is key to achieving customer engagement.
+ Lead the development and regular review of the engagement improvement plan.
+ Resolve customer concerns effectively through consistent use of the problem resolution program.
+ Hold consistent and effective Resident Council meetings.
+ Achieve customer referrals on a regular, recurring basis and strive to be above the company average.
+ Ensure that the leadership team interacts with residents.
+ Maintain a commitment to say "YES" and the courage to say "NO" only when absolutely needed.
+ Strive for minimal loss of residents to competitors, with a declining trend that is below company average.
**Quality Assurance and Regulatory Compliance**
+ Strive for excellent quality care and service delivery and institute and ensure corrective action in a timely manner.
+ Review customer and secret shopper surveys and act accordingly by instituting appropriate corrective actions in a timely manner.
+ Develop a thorough working knowledge of state/provincial regulations and Sunrise policies and procedures dictated for residents and ensures compliance.
+ Act as the Community Privacy Representative.
+ Ensure all resident administrative files are well maintained, current, and in compliance with state/provincial regulations.
+ Follow up on issues identified in the regional team site visit report.
+ Follow up on mock survey process.
+ Ensure community is in compliance with national/provincial regulations pertaining to occupational health and safety.
+ Provide leadership and promotion of the Sunrise Safety and Risk Management policies.
+ Review all incident reports and ensures corrective actions are in place in a timely manner.
+ Practice safety procedures at all times including Personal Protective Equipment (PPE), fire extinguishers, Safety Data Sheets (SDS), and Lockout Tagout procedures.
**Family Services**
+ Maintain monthly proactive communication with resident's family members or responsible parties via calls, care plan meetings, letters from the Executive Director, etc.
+ Oversee the planning of an in-house family event monthly.
+ Encourage family involvement via Volunteer Programs.
+ Make self available to residents and their families.
+ Ensure implementation and maintenance of a family support program.
+ Ensure Family Service Meetings are happening regularly according to Sunrise policy.
+ Ensure Sunrise Wellness and Resident Care systems are implemented and followed.
**Business Development and Top Line Growth**
+ Demonstrate the ability to identify and build relationships within the local area that drives business into the community, as well as effectively price the product, thereby maximizing top-line revenue growth and achieving appropriate market position.
+ Spend one hour weekly with the Director of Sales (DOS), coaching as the DOS makes database contact calls.
+ Ensure that the DOS is using selling skills terminology in lead management and customer relations database and achieving benchmark sales effectiveness metrics, new leads, IPP's/SPP's, and sales.
+ Spend five minutes per day, performing post call reviews of DOS's in-person presentations.
+ Hold DOS accountable for the community's daily contact goal.
+ Ensure the community has an effective external business development strategy in place, with clear accountabilities assigned and the ability to articulate results and adjust plan accordingly to maximize referral leads and move-ins.
+ Hold DOS and other community leaders accountable for a predetermined number of quality visits and establishes appropriate referral sources, resulting in move-ins from referrals approaching company best practice standards.
**Driving for Results**
+ Set high goals for personal and group accomplishment, use measurement methods to monitor progress toward goals, and work tenaciously to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement.
+ Meet Net Operating Income (NOI) expectations.
+ Meet occupancy expectations.
+ Manages the Profit and Loss (P&L).
+ Achieve and execute consistent labor/labour schedules seven days a week.
+ Achieve great resident retention through a focus on service.
+ Participate in local business councils.
+ Instill in team members a "whole community approach".
+ Drive ownership to the department leaders.
**Business Acumen**
+ Use one's knowledge of economic, financial, market, and industry trends to understand and improve individual, work group, and/or organizational results and use one's understanding of major business functions, industry trends, and own organization's position to contribute to effective business strategies and/or tactics.
+ Meet the financial targets with the goal to maximize the capital partners return.
+ Think abstractly and make things work when there is no absolute instruction and is able to adapt to business needs.
+ Possess functional knowledge of all operating programs including memory care, clinical, dining, and social programs.
+ Make accurate forecasts.
+ Overcome competitive obstacles.
+ Understand market dynamics:
+ What is our niche?
+ What do we do better or worse than our competition?
+ New service opportunities.
+ Demographics - culture, income, ethnicity, size.
+ Labor/labour availability - overcome obstacles.
**Financial Management**
+ Strive to improve profitability year over year in line with owner expectations.
+ Prepare and adhere to the community budget.
+ Ensure budgeted revenue is achieved or exceeded by maximizing occupancy and room rate.
+ Review monthly financial statements and implement plans of action for deficiencies.
+ Utilize revenue management tools to effectively manage pricing to benchmarks including service level and other program margins and utilization.
+ Manage collections process effectively.
+ Manage variable and other productive labor/labour to benchmarks, adjusting timely to occupancy and service level changes.
+ Manage key, non-labor/non-labour operating costs in line with budgeted levels.
+ Process and submit monthly expenses and budget data timely per Sunrise policies and internal business controls.
**Operational Decision Making**
+ Secure and compare information from multiple sources to identify business issues and commits to an action after weighing alternative solutions against important decision criteria.
+ Comply with all regulations and principles.
+ Think past today (proactive).
+ Learn from bad decisions.
+ Encourage and reward for prudent risk taking.
+ Maintain compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met.
+ Perform other duties as assigned.
**Core Competencies**
+ Ability to handle multiple priorities effectively
+ Ability to delegate assignments to the appropriate individuals
+ Excellent written and verbal skills for effective communication and the ability to facilitate small group presentations
+ Proficient in organizational and time management skills
+ Demonstrates good judgment and problem solving and decision-making skills
**Experience and Qualifications**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed throughout this job description are representative of the knowledge, skills, and abilities required.
+ College degree preferred; degree and management experience may be required per state/provincial requirements
+ Administrator's License / certification may be required per state/provincial requirements
+ Prior General Manager/Administrator experience focused on growing both top and bottom lines; required length determined by type of community
+ Previous management experience including hiring, coaching, performance management, daily operations supervision, and leading a team through change
+ Previous sales experience preferred, including building customer relationships, and resolving customer concerns.
+ Passion for working with seniors
+ Demonstration of success in managing operating expenses
+ Demonstration of proficiency in computer skills, Microsoft Office and Sunrise applications with the ability to learn new applications
+ As applicable, all Sunrise team members who drive a Sunrise vehicle must review and sign the Driver job description and understand the key essential duties for safety
+ Ability to work weekends, evenings, and flexible hours to be available for our customers at peak service delivery days and times
#LI-LF1
**ABOUT SUNRISE**
Ready to take the next step and make a bigger impact than you ever imagined? As part of our team, you will help brighten the future for everyone at Sunrise and beyond. That is why we make it a priority to celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. And when combined with the support, benefits, and growth opportunities we offer, the result is a career that PositivelyShines with everything you need to reach your goals - at work and in your life.
We also offer benefits and other compensation that include:
+ Medical, Dental, Vision, Life, and Disability Plans
+ Retirement Savings Plans
+ Employee Assistant Program / Discount Program
+ Paid time off (PTO), sick time, and holiday pay
+ myFlexPay offered to get paid within hours of a shift
+ Tuition Reimbursement
+ In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses.The eligibility to receive such a bonus will depend on the employee's position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program.
+ Some benefits have eligibility requirements
**_Apply today to learn why Sunrise Senior Living is a certified Great Place to Work®_**
**PRE-EMPLOYMENT REQUIREMENTS**
Sunrise considers the health and safety of its residents, family members, and team members to be one of its highest priorities. Employment with Sunrise is conditioned on completing and passing a drug test (which does not include marijuana), participating in testing requirements (e.g. Tuberculosis Test, Physical Evaluation). Covid-19 and Influenza vaccination is only required to the extent mandated by applicable federal, state, and local laws and authorities.
**COMPENSATION DISCLAIMER**
Selected candidates will be offered competitive compensation based on geographic location of community/office, skills, experience, qualifications, and certifications/licenses (where applicable).
**Location : Name** _Sunrise of Coral Gables_
**Type** _Full-Time_
**_Location : Address_** _1000 Ponce de Leon Blvd_
**_Location : City_** _Coral Gables_
**_Location : State/Province (Full Name)_** _Florida_
**Salary Range** _USD $113,672.00 - USD $162,552.00 /Yr._
**Variable Compensation** _Bonus Eligible_
Sunrise Senior Living is an Equal Opportunity Employer.

WelbeHealth is a public benefit company founded in 2015 that offers comprehensive medical and social care to socioeconomically disadvantaged seniors in a way that allows them to continue living in the community as opposed to going into a nursing home. We have over 1,000 team members, having hired 300 in the last six months, and we're on pace to hire another 400 in the next year.
The Executive Director role will essentially function as the CEO of an individual clinic in a high-growth environment including owning P&L, guiding and developing our leadership team, working with finance to design and operate a budget, and working with marketing and enrollment to enroll new participants, along with other executive service.
**Essential Job Duties:**
+ Monitor care delivery quality and staff adherence to regulations, policies and procedures, quality improvement plan, and WelbeHealth best practices; and drive efforts to correct any identified concerns
+ Effectively develop and oversee the WelbeHealth management team
+ In collaboration with finance, develop, maintain, and operate within a program budget including hiring plans, to achieve operational goals
+ Build strong relationships with key external stakeholders such as community service providers, regulators, legislators, associations, etc.
+ Ensure compliance with applicable Federal, State, and local regulatory and licensing standards, including passing regulatory audits
+ Participate in strategic planning and broader initiatives to refine WelbeHealth operations best practices to share across other programs
**Job Requirements:**
+ Bachelor's Degree in Health Care Administration, Public Health, Social Welfare, Gerontology or relevant field, plus an additional three (3) years' experience in a managerial, administrative, or supervisor position in a social or health services program or agency; or Master's Degree in Health Care Administration, Public Health, Social Welfare, Gerontology or relevant field, plus an additional one (1) years' experience in a managerial, administrative, or supervisor position in a social or health services program or agency
+ Five (5) years' experience developing and guiding highly successful programs for vulnerable seniors
+ At least three (3) years' supervisory experience in a health or social services program, with experience directing a senior care program preferred
+ Track record of driving initiatives that drive improved patient experience
+ Demonstrated ability to mentor and develop other leaders and care team members
+ Experience presiding over a data-driven organization, leveraging reports and data to prioritize and oversee people and projects
**Benefits of Working at WelbeHealth:** Apply your leadership expertise in new ways as we rapidly expand. You will have the opportunity to design the way we work in the context of an encouraging and loving environment where every person feels uniquely cared for.
+ Medical insurance coverage (Medical, Dental, Vision)
+ Total compensation includes base, bonus, and equity
+ Work/life balance - we mean it! 17 days of personal time off (PTO), 12 holidays observed annually, and sick time
+ And additional benefits
Salary/Wage base range for this role is $182,160 - $55,454 / year + Bonus + Equity. WelbeHealth offers competitive total rewards package that includes, 401k match, healthcare coverage and a broad range of other benefits. Actual pay will be adjusted based on experience and other qualifications.
Compensation
182,160- 255,454 USD
**COVID-19 Vaccination Policy**
At WelbeHealth, our mission is to unlock the full potential of our vulnerable seniors. In this spirit, please note that we have a vaccination policy for all our employees and proof of vaccination, or a vaccine declination form will be required prior to employment. WelbeHealth maintains required infection control and PPE standards and has requirements relevant to all team members regarding vaccinations.
**Our Commitment to Diversity, Equity and Inclusion**
At WelbeHealth, we embrace and cherish the diversity of our team members, and we're committed to building a culture of inclusion and belonging. We're proud to be an equal opportunity employer. People seeking employment at WelbeHealth are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), pregnancy or other status protected by applicable law.
**Beware of Scams**
Please ensure your application is being submitted through a WelbeHealth sponsored site only. Our emails will come from @welbehealth.com email addresses. You will never be asked to purchase your own employment equipment. You can report suspected scam activity to

**When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together.**
**Sunrise Senior Living was again certified as a Great Place to Work® by Activated Insights. This is the 8th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of.**
**COMMUNITY NAME**
Brighton Gardens of Charlotte
**Job ID**
2025-232272
**JOB OVERVIEW**
The Executive Director is responsible for overall leadership, management, and success of the community. Responsibilities include but are not limited to financial management, hiring, supervising, training, team member relations and recognition, communication, family services, resident well-being, quality assurance, and regulatory compliance. Additionally, a key component of this position is the ownership of the Sales and Marketing process to ensure maximization of revenue and our market position. At Sunrise, we pride ourselves as pioneers of the senior living industry in setting standards of excellence; we strive to provide care and services to seniors better than anyone. The Executive Director creates, in alignment with our mission and values, a positive atmosphere in the community for residents, family and friends, and all team members.
**RESPONSIBILITIES & QUALIFICATIONS**
**Essential Duties**
As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows:
**Inspiring Others**
+ Motivate individuals toward higher levels of performance that are aligned with the organization's vision and values.
+ Communicate a clear, customer focused vision, based upon a Resident Centered Model of care.
+ Model a strong belief in mission, vision, and purpose.
+ Articulate clearly, in words and behavior, the Sunrise Shared Values, Principles of Service, the Sunrise Team Credo and the Leaders Serve Hallmarks.
**Guiding Team Success**
+ Build, motivate, and guide a cohesive team to complete team goals using appropriate methods and a flexible interpersonal style.
+ Provide clear direction and structure for the team in order to support their success.
+ Manage the talent selection process effectively by utilizing Sunrise best practices and resources.
+ Embrace workforce diversity.
+ Establish stretch but realistic team goals and motivates the team to work together to achieve them.
+ Share important and relevant information with the team.
+ Ensure consistent and timely orientation and ongoing training is delivered to team members.
+ Focus on building team engagement by providing team building opportunities, addressing team member concerns, and guiding the team in conflict resolution.
+ Promote the Employee Assistance Program (EAP) as a resource for team members.
+ Research and resolve Hotline Call Reports timely and effectively.
**Coaching and Developing Others**
+ Provide feedback, instruction, and development guidance to help others excel in their current or future job responsibilities and plans and support the development of individual skills and abilities.
+ Convey performance expectations and provide timely feedback to ensure performance standards are met.
+ Hold effective one on one meetings with direct reports.
+ Provide feedback and counsel on a continuous basis.
+ Support team members' career growth by having regular development-focused conversations.
+ Utilize and promote Sunrise's development programs as appropriate to prepare high-potential team members for future roles.
+ Build a qualified, internal pipeline for community roles and strive to promote internal team members to key leadership positions.
**Creating a Culture of Trust**
+ Foster a work environment that encourages people to act with integrity and treat each other and their ideas with respect, create and protect a high-trust environment by setting an example, advocate for others in the face of challenges, remove barriers to trust, and reward others for demonstrating behaviors that cultivate trust.
+ Demonstrate personal integrity and set an example by being honest, keeping commitments, and behaving consistently.
+ Establish and sustain trusting relationships by accurately perceiving and interpreting own and others' emotions.
+ Listen and respond with empathy.
+ Treat people with dignity, respect, and fairness.
+ Create an environment that results in team members sharing positive feedback related to trust on annual engagement surveys.
+ Encourage disclosure and facilitate an open exchange of ideas.
+ Advocate for both team members and residents.
+ Provide frequent and consistent communication with team, residents, and the community.
**Leading Change**
+ Drive organizational and cultural changes needed to achieve strategic objectives, catalyze new approaches to improve results by transforming organizational culture, systems, or products/services, and help others overcome resistance to change.
+ Identify change opportunities that lead to improved customer service, efficiencies, cost reduction, and team member engagement.
+ Create momentum by explaining the purpose of change, taking action, and encouraging others to take action to improve organizational culture, processes, or products/services.
+ Facilitate transition for team members by helping them overcome resistance, seeking their ideas and feedback, and demonstrating sensitivity to concerns.
**Customer Focus**
+ Ensure that the internal or external customer's perspective is a driving force behind strategic priorities, business decisions, organizational processes, and individual activities, craft and implement service practices that meet customers' and own organization's needs, and promote and operationalize customer service as a value.
+ Achieve outstanding customer engagement and team member engagement survey results, realizing that this is key to achieving customer engagement.
+ Lead the development and regular review of the engagement improvement plan.
+ Resolve customer concerns effectively through consistent use of the problem resolution program.
+ Hold consistent and effective Resident Council meetings.
+ Achieve customer referrals on a regular, recurring basis and strive to be above the company average.
+ Ensure that the leadership team interacts with residents.
+ Maintain a commitment to say "YES" and the courage to say "NO" only when absolutely needed.
+ Strive for minimal loss of residents to competitors, with a declining trend that is below company average.
**Quality Assurance and Regulatory Compliance**
+ Strive for excellent quality care and service delivery and institute and ensure corrective action in a timely manner.
+ Review customer and secret shopper surveys and act accordingly by instituting appropriate corrective actions in a timely manner.
+ Develop a thorough working knowledge of state/provincial regulations and Sunrise policies and procedures dictated for residents and ensures compliance.
+ Act as the Community Privacy Representative.
+ Ensure all resident administrative files are well maintained, current, and in compliance with state/provincial regulations.
+ Follow up on issues identified in the regional team site visit report.
+ Follow up on mock survey process.
+ Ensure community is in compliance with national/provincial regulations pertaining to occupational health and safety.
+ Provide leadership and promotion of the Sunrise Safety and Risk Management policies.
+ Review all incident reports and ensures corrective actions are in place in a timely manner.
+ Practice safety procedures at all times including Personal Protective Equipment (PPE), fire extinguishers, Safety Data Sheets (SDS), and Lockout Tagout procedures.
**Family Services**
+ Maintain monthly proactive communication with resident's family members or responsible parties via calls, care plan meetings, letters from the Executive Director, etc.
+ Oversee the planning of an in-house family event monthly.
+ Encourage family involvement via Volunteer Programs.
+ Make self available to residents and their families.
+ Ensure implementation and maintenance of a family support program.
+ Ensure Family Service Meetings are happening regularly according to Sunrise policy.
+ Ensure Sunrise Wellness and Resident Care systems are implemented and followed.
**Business Development and Top Line Growth**
+ Demonstrate the ability to identify and build relationships within the local area that drives business into the community, as well as effectively price the product, thereby maximizing top-line revenue growth and achieving appropriate market position.
+ Spend one hour weekly with the Director of Sales (DOS), coaching as the DOS makes database contact calls.
+ Ensure that the DOS is using selling skills terminology in lead management and customer relations database and achieving benchmark sales effectiveness metrics, new leads, IPP's/SPP's, and sales.
+ Spend five minutes per day, performing post call reviews of DOS's in-person presentations.
+ Hold DOS accountable for the community's daily contact goal.
+ Ensure the community has an effective external business development strategy in place, with clear accountabilities assigned and the ability to articulate results and adjust plan accordingly to maximize referral leads and move-ins.
+ Hold DOS and other community leaders accountable for a predetermined number of quality visits and establishes appropriate referral sources, resulting in move-ins from referrals approaching company best practice standards.
**Driving for Results**
+ Set high goals for personal and group accomplishment, use measurement methods to monitor progress toward goals, and work tenaciously to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement.
+ Meet Net Operating Income (NOI) expectations.
+ Meet occupancy expectations.
+ Manages the Profit and Loss (P&L).
+ Achieve and execute consistent labor/labour schedules seven days a week.
+ Achieve great resident retention through a focus on service.
+ Participate in local business councils.
+ Instill in team members a "whole community approach".
+ Drive ownership to the department leaders.
**Business Acumen**
+ Use one's knowledge of economic, financial, market, and industry trends to understand and improve individual, work group, and/or organizational results and use one's understanding of major business functions, industry trends, and own organization's position to contribute to effective business strategies and/or tactics.
+ Meet the financial targets with the goal to maximize the capital partners return.
+ Think abstractly and make things work when there is no absolute instruction and is able to adapt to business needs.
+ Possess functional knowledge of all operating programs including memory care, clinical, dining, and social programs.
+ Make accurate forecasts.
+ Overcome competitive obstacles.
+ Understand market dynamics:
+ What is our niche?
+ What do we do better or worse than our competition?
+ New service opportunities.
+ Demographics - culture, income, ethnicity, size.
+ Labor/labour availability - overcome obstacles.
**Financial Management**
+ Strive to improve profitability year over year in line with owner expectations.
+ Prepare and adhere to the community budget.
+ Ensure budgeted revenue is achieved or exceeded by maximizing occupancy and room rate.
+ Review monthly financial statements and implement plans of action for deficiencies.
+ Utilize revenue management tools to effectively manage pricing to benchmarks including service level and other program margins and utilization.
+ Manage collections process effectively.
+ Manage variable and other productive labor/labour to benchmarks, adjusting timely to occupancy and service level changes.
+ Manage key, non-labor/non-labour operating costs in line with budgeted levels.
+ Process and submit monthly expenses and budget data timely per Sunrise policies and internal business controls.
**Operational Decision Making**
+ Secure and compare information from multiple sources to identify business issues and commits to an action after weighing alternative solutions against important decision criteria.
+ Comply with all regulations and principles.
+ Think past today (proactive).
+ Learn from bad decisions.
+ Encourage and reward for prudent risk taking.
+ Maintain compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met.
+ Perform other duties as assigned.
**Core Competencies**
+ Ability to handle multiple priorities effectively
+ Ability to delegate assignments to the appropriate individuals
+ Excellent written and verbal skills for effective communication and the ability to facilitate small group presentations
+ Proficient in organizational and time management skills
+ Demonstrates good judgment and problem solving and decision-making skills
**Experience and Qualifications**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed throughout this job description are representative of the knowledge, skills, and abilities required.
+ College degree preferred; degree and management experience may be required per state/provincial requirements
+ Administrator's License / certification may be required per state/provincial requirements
+ Prior General Manager/Administrator experience focused on growing both top and bottom lines; required length determined by type of community
+ Previous management experience including hiring, coaching, performance management, daily operations supervision, and leading a team through change
+ Previous sales experience preferred, including building customer relationships, and resolving customer concerns.
+ Passion for working with seniors
+ Demonstration of success in managing operating expenses
+ Demonstration of proficiency in computer skills, Microsoft Office and Sunrise applications with the ability to learn new applications
+ As applicable, all Sunrise team members who drive a Sunrise vehicle must review and sign the Driver job description and understand the key essential duties for safety
+ Ability to work weekends, evenings, and flexible hours to be available for our customers at peak service delivery days and times
**ABOUT SUNRISE**
Ready to take the next step and make a bigger impact than you ever imagined? As part of our team, you will help brighten the future for everyone at Sunrise and beyond. That is why we make it a priority to celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. And when combined with the support, benefits, and growth opportunities we offer, the result is a career that PositivelyShines with everything you need to reach your goals - at work and in your life.
We also offer benefits and other compensation that include:
+ Medical, Dental, Vision, Life, and Disability Plans
+ Retirement Savings Plans
+ Employee Assistant Program / Discount Program
+ Paid time off (PTO), sick time, and holiday pay
+ myFlexPay offered to get paid within hours of a shift
+ Tuition Reimbursement
+ In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses.The eligibility to receive such a bonus will depend on the employee's position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program.
+ Some benefits have eligibility requirements
**_Apply today to learn why Sunrise Senior Living is a certified Great Place to Work®_**
**PRE-EMPLOYMENT REQUIREMENTS**
Sunrise considers the health and safety of its residents, family members, and team members to be one of its highest priorities. Employment with Sunrise is conditioned on completing and passing a drug test (which does not include marijuana), participating in testing requirements (e.g. Tuberculosis Test, Physical Evaluation). Covid-19 and Influenza vaccination is only required to the extent mandated by applicable federal, state, and local laws and authorities.
**COMPENSATION DISCLAIMER**
Selected candidates will be offered competitive compensation based on geographic location of community/office, skills, experience, qualifications, and certifications/licenses (where applicable).
**Location : Name** _Brighton Gardens of Charlotte_
**Type** _Full-Time_
**_Location : Address_** _6000 Park South Drive_
**_Location : City_** _Charlotte_
**_Location : State/Province (Full Name)_** _North Carolina_
**Salary Range** _USD $99,736.00 - USD $142,584.00 /Yr._
**Variable Compensation** _Bonus Eligible_
Sunrise Senior Living is an Equal Opportunity Employer.