73,555 Non Voice jobs in the United States

• Position is Hybrid, onsite days required: Tuesday, Wednesday, Thursday
• Candidates must be located within 50 miles of the corporate offices: Baltimore, MD; Evansville, IN; Charlotte, NC; Fort Worth, TX; Irving, TX; or Wilmington, DE
• Potential for extension or conversion to FTE

• We are seeking a Voice Analyst with experience supporting the testing and validation of contact center systems, including voice platforms, IVRs, and CCaaS solutions like NiceCX One. This role will assist in analyzing system performance, validating integrations with CRM systems, and helping ensure smooth operation across various components of the contact center environment. The analyst will work closely with telephony engineers, and cross-functional stakeholders to ensure quality and reliability of customer experience systems

• Support quality assurance activities for contact center solutions, including IVR, voice routing, call recording, and CRM integrations
• Assist in executing load and performance test plans for NiceCX One and related infrastructure
• Analyze test data and logs to identify patterns, bottlenecks, and inconsistencies
• Participate in validation of call flows, agent experiences, and system responses under simulated load
• Collaborate with telephony and other teams to document issues and assist with troubleshooting
• Perform regression, integration, and exploratory testing to support new feature releases and platform upgrades
• Maintain test documentation including test cases, test results, and issue tracking reports
• Participate in test planning and release readiness reviews

• At least 3+ years of experience in QA or Systems Analysis roles in contact center or telecommunications environments
• Working knowledge of voice technologies and call center workflows (e.g., IVRs, ACD, call recording)
• Exposure to platforms like NiceCX One or similar CCaaS environments
• Basic understanding of contact center protocols (SIP, RTP) and CRM integrations
• Proficiency in analyzing logs, dashboards, or monitoring data to support root cause identification
• Familiarity with QA tools (e.g., JIRA, JMeter, LoadRunner, or Cyara) and test documentation processes
• Strong communication skills and ability to collaborate across technical and non-technical teams

• Experience working within Agile teams or DevOps environments
• Basic scripting knowledge (e.g., Python, JavaScript) for data validation or automation tasks
• Exposure to cloud-based contact center systems and tools
• NiceCX One training or certification is a plus
• Graduate in computer science. Located within 50 miles of the corporate offices: Baltimore MD, Evansville IN, Charlotte NC, Fort Worth TX, Irving TX, Wilmington DE

Voice Engineer

Location Raleigh, NC

Company Order Number 2882

Apply Now (

CCS is a leading technology consulting firm providing best in class solutions to our clients for over 45 years. We continue to successfully deliver network integration, support services, product solutions, and application services to our valued clients. Our focus is simple: make technology easy and help our clients use it as effectively as possible.

Position Summary:

We are looking for an experienced and driven VoIP Engineer with deep expertise in Microsoft Teams Phone systems to join our Unified Communications team. This role is responsible for designing, deploying, and supporting enterprise voice solutions, with a primary focus on Microsoft Teams calling, Direct Routing, and Teams-certified devices. The ideal candidate will have strong technical knowledge of VoIP infrastructure, SIP protocols, and Microsoft 365 voice architecture.

100% Remote.

Temp to Perm role. Compensation: $85 - $115/hr. Must work east coast hours (8am-5pm EST / 9am-6pm EST)

Key Responsibilities:

• Design, configure, and maintain Microsoft Teams Phone System architecture, including calling plans, Direct Routing, and hybrid voice deployments.

• Configure and manage Telcobridges SBCs

• Configure and maintain Netsapiens environment

• Manage and optimize Session Border Controllers (SBCs) such as AudioCodes or Ribbon for Direct Routing implementations.

• Lead migrations from legacy PBX systems to Microsoft Teams Phone, ensuring a seamless transition with minimal downtime.

• Build and manage call flows, auto attendants, call queues, number assignments, and dial plans within Microsoft Teams Admin Center and PowerShell.

• Collaborate with networking and security teams to ensure high-quality voice performance and adherence to best practices.

• Interface with telecom carriers to provision DIDs, port numbers, and troubleshoot call flow and routing issues.

• Perform root cause analysis and resolve complex voice-related issues affecting call quality and availability.

• Create and maintain detailed documentation for VoIP architecture, configurations, and standard operating procedures.

• Support Teams-certified endpoints such as desk phones, conference room systems, and softphones.

• Stay current with Microsoft 365 and Teams feature releases, best practices, and industry trends in VoIP and unified communications.

Requirements:

Required Skills & Experience:

• 5+ years of experience as a VoIP Engineer or similar role.

• 3+ years hands-on experience with Microsoft Teams Phone System, including Direct Routing.

• Hands-on experience with Netsapiens platform

• Experience configuring Yealink/Poly endpoints with Netsapiens

• In-depth understanding of SIP, RTP, QoS, and VoIP troubleshooting tools (e.g., Wireshark, SBC logs).

• Strong experience with PowerShell for Teams voice administration.

• Working knowledge of Microsoft 365, Azure AD, and Teams Admin Center.

• Experience configuring and supporting Teams-certified endpoints (Yealink, Poly, Crestron, etc.).

• Proven experience working with telecom providers and managing porting and number provisioning processes.

Preferred Qualifications:

• Microsoft certification such as MS-700 or Teams Voice Engineer Expert.

• Experience with voice integrations in hybrid environments (on-prem PBX and Teams).

• Familiarity with E911 solutions and compliance requirements.

• Experience with call analytics tools such as Microsoft Call Quality Dashboard (CQD) and Teams Call Analytics.

Soft Skills:

• Strong analytical and troubleshooting skills.

• Excellent communication skills with the ability to explain technical concepts to non-technical users.

• Proactive, organized, and capable of managing multiple high-priority tasks.

  CCS Offers:

• Competitive salaries

• Comprehensive benefits including:

• Medical and dental plans

• Company paid vision and short and long term disability plans

• Flexible spending programs including Healthcare, Dependent Care, Transit and Parking

• 401K with employer match

• Tuition reimbursement

• Onsite fitness center (or gym membership reimbursement for client or satellite based employees)

• Company paid life Insurance

• Paid holidays and vacation

• Technical certification gift card rewards program

Come experience our unique culture and see how our “right people, right results” philosophy has led to our outstanding success! We are great place to start your IT career!

EEO Statement:

Custom Computer Specialists is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. To request a reasonable accommodation to apply for this position or to enable qualified individuals with disabilities to perform essential job functions, contact or .

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About Us

AGE Solutions is a premier technology and professional services company, providing in-depth consulting, advanced technology solutions, and essential services throughout the U.S. government, defense, and intelligence sectors. Prioritizing innovation and client-focused solutions, we assist major agencies in addressing intricate issues and ensuring a more secure future.

AGE Solutions is looking for a Voice Engineer in Kaneohe, Hawaii to join our team.

This position is for an on-site professional responsible for providing technical assistance, troubleshooting, and maintenance of IT systems within a specific location or organization. This role ensures smooth day-to-day operations by addressing technical issues promptly, supporting end-users, and optimizing system performance. The ideal candidate is a proactive problem-solver with strong technical expertise and excellent customer service skills.

The individual must reside in Hawaii.

Responsibilities Include

Call Manager:

• Configure, monitor, and maintain Cisco Unity Call Manager (CUCM) for voice communication systems.
• Troubleshoot and resolve issues related to VoIP systems, call routing, voicemail, and user accounts.
• Implement and manage features like auto-attendants, call queues, and system integrations.
• Provide user training and documentation on communication systems.

Technical Support:

• Provide first-line support for hardware, software, and network-related issues.
• Respond to and resolve tickets in a timely manner via phone, email, or in-person assistance.
• Troubleshoot system errors and implement appropriate solutions to minimize downtime.

System Maintenance:

• Monitor and maintain IT systems, including servers, workstations, and network equipment.
• Perform regular system updates, patches, and backups to ensure system integrity.
• Ensure compliance with organizational IT policies and security protocols.
• User Assistance:
• Assist staff in understanding and using technology effectively.
• Conduct training sessions and create user-friendly documentation for common processes.
• Maintain excellent communication with users to manage expectations and provide updates on issue resolution.

Hardware and Software Management:

• Install, configure, and maintain hardware and software systems.
• Manage inventory of IT assets and ensure timely procurement and replacement of equipment.
• Collaborate with vendors for repairs or upgrades as needed.
• Incident Reporting and Documentation:
• Maintain detailed logs of issues, solutions, and system changes.
• Provide regular reports on system performance and support activities.
• Participate in audits and ensure compliance with regulatory requirements.

Change Management:

• Act as a key participant in planning and implementing IT changes, ensuring minimal disruption to business operations.
• Evaluate the impact of changes to systems, processes, and user workflows.
• Create and execute change management plans, including communication strategies, training sessions, and performance metrics.
• Collaborate with stakeholders to gather input and ensure smooth adoption of new technologies or processes.
• Maintain documentation of changes, including risk assessments, testing outcomes, and post-implementation reviews.

Network Administration:

• Monitor network performance and troubleshoot connectivity issues.
• Ensure network security by understanding firewalls, VPNs, and other security measures.
• Assist with setting up and managing wired and wireless network infrastructure.

Requirements:

• Experience with Cisco Unity Call Manager (CUCM), including configuration and troubleshooting. In depth understanding of analog and Plain Old Telephone Systems (POTS).
• Proficiency in operating systems (e.g., Windows, macOS, Linux).
• Knowledge of networking protocols and hardware.
• Familiarity with common software applications, troubleshooting tools, and IT frameworks.
• Familiarity with change management tools and IT frameworks.
• Strong communication, organizational, and interpersonal skills; ability to work independently and collaboratively.

Additional Requirements:

* On-site role requiring physical presence at the designated location.
* May involve lifting or moving IT equipment.
* Occasional after-hours or weekend work to address critical issues or system updates.

Compensation: $110,000-$20,000

At AGE Solutions, we reward performance, invest in growth, and share success. Our benefits support the whole person, professionally, financially, and personally.

• 26 Days Paid Leave: Includes vacation, sick, personal time, and holidays. You choose how to use it.
• Performance Bonuses: Performance bonuses are awarded based on individual contributions and company-wide results, aligning recognition with impact.
• 401(k) with Match: We match 3% of your contributions with immediate vesting.
• Financial Protection: Company-paid life insurance up to 300K and options for additional coverage for you and your dependents.
• Health Benefits: Multiple medical plans, dental, vision, FSA and HSA options to fit your needs.
• Parental Leave: 15 days of fully paid leave for new parents, because family matters.
• Military Differential Pay: We bridge the gap for employees on active duty, so they don't take a financial hit while serving.
• Professional Growth: Paid training and certifications, tuition reimbursement, and the tools and tech to get the job done right.
• Shared Success: In the event of a company sale, our CEO has committed to returning 80% of net proceeds to employees. This ensures our team shares in the long term value they help create.

At AGE, you'll do work that matters, supported by a company that delivers for its people.

At Umpqua, we create a great place to work by offering a unique brand of relationship banking and fostering a culture where associates thrive. We are dedicated to supporting our customers and communities, and we can only achieve this through the dedication of our associates. We value Trust, Ownership, Growth, Empathy, Teamwork, Heart, Enjoyment, and Relationships, and we are eager to meet candidates who embody these core values. We are always on the lookout for results-focused individuals who can think independently, work collaboratively, and support our broader purpose. Think of us as financial partners, because at Umpqua, we believe the best way forward is together. Together for people. Together for business. Together for better.

The Voice Network Engineer is responsible for the daily support and maintenance of our voice network systems. This role involves setting up, configuring, and testing various configurations within our voice systems, contact center, and calling platform. Key responsibilities include creating documentation, supporting and maintaining voice and voicemail systems, and managing MACD (Moves, Adds, Changes, Deletes) tasks for the contact center. The Engineer will also analyze and resolve telephony hardware and software issues and provide escalation assistance to the Tier 1 team. Provides end-user training as needed.

Responsible for second level support for maintaining, troubleshooting, and administering the VoIP network, Unified Communications platform, phones, and users. Administer the Unified Communications platform, phones, and users. (OnpremiseandUCaaS) Configure and maintain Contact Center agents, teams, flows, and reporting. Maintain voice environment including troubleshooting SBCs (such as Cisco Unified Border Element (CUBE)) and branch routers. Coordinate with vendors to troubleshoot and repair branch office voice gateways and circuits. Maintain Department documentation, standards, and end user instruction documentation. Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes. Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training. Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security, and other regulations as applicable to this job description. May be asked to coach, mentor, or train others and teach coursework as subject matter expert. Actively learns, demonstrates, and fosters the Umpqua corporate culture in all actions and words. Takes personal initiative and is a positive example for others to emulate. Embraces our vision to become "Business Bank of Choice" May perform other duties as assigned.

High school diploma/GED. Required Associate, vocational or technical degree in computer science or information technology. Preferred 3-5 years of experience supporting Cisco Unified Communications Suite. Preferred Intermediate knowledge of administering unified communications platforms. Intermediate knowledge of administering voicemail platform and E911 system. Intermediate knowledge of administering Contact Center platforms (or comparable cloud IVR), including Workforce Management systems Proficient with branch-level voice gateways, telephony (SIP, DS1, PRIs) circuits, telco providers, and dial-peers. Understanding of Network VoIP Protocols e.g.: DHCP, DNS, LDAP, VLANS, SIP, FTP, SSH, RTP, and TCP/IP Proficient with Cisco hard and soft phones and ATAs Proficient customer service skills. Possess excellent verbal and written communications skills. Certified Cisco Network Administration (CCNA). Preferred

Ability to work fully onsite at posted location(s). Irvine, CA Spokane, WA

We offer a competitive total rewards package including base wages and comprehensive benefits. The pay range for this role is $75,000.00 - $110,000.00, and the pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation and those details will be provided during the recruitment process. We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.

Umpqua Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email.

By Light Professional IT Services LLC readies warfighters and federal agencies with technology and systems engineered to connect, protect, and prepare individuals and teams for whatever comes next. Headquartered in McLean, VA, By Light supports defense, civilian, and commercial IT customers worldwide.

Configure, maintain, troubleshoot, and fix issues of the data network and telephony systems (ISDN, VoIP, VoSIP, Teleconferencing Devices etc.), and associated technologies in conformity with DoD processes and standards.
• Possess customer service and support skills in a high visibility environment.
• Knowledge of the Transmission Control Protocol (TCP)/IP protocol suite and must be well-versed with the MAC and IP addresses.
• Problem analysis and problem solving.
• Provide attention to detail and accuracy.
• Monitor the performance and health of voice network infrastructure, proactively identifying and resolving issues to minimize downtime and ensure optimal performance.
• Troubleshoot and resolve voice network-related incidents, working closely with cross-functional teams to implement effective solutions.
• Assist in the design, implementation, and optimization of voice network solutions, ensuring scalability, reliability, and security.
• Collaborate with network architects and engineers to develop and implement voice network enhancements, upgrades, and installations.
• Configure and manage voice protocols such as SIP ensuring compatibility and interoperability with existing systems

• 3+ years of related IT/telecommunications experience working within the DOD environment
• IT technical discipline, or the equivalent combination of education, technical training, or work experience desired
• DoD 8570.01-M IAT Level II/8140 Computing Environment (CE) Certification as determined by the Program Manager is required prior to support on contract
• IAT II 8570/8140 Baseline Certification Security+ or equivalent

• Clearance: Must possess a Secret clearance

Now hiring for an Voice Administrator / Engineer. We're seeking a talented individual to help install, configure, and maintain our voice communication systems. If you have experience with VoIP, PBX, and telephony protocols like SIP and RTP, this could be the perfect opportunity for you. This role is primarily remote with some on-site work in the Peoria, IL area. If you're a problem-solver with a passion for technology, we want to hear from you.

Join to apply for the Voice Engineer role at CCS

Join to apply for the Voice Engineer role at CCS

This range is provided by CCS. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.

$85.00/hr - $15.00/hr

We're Hiring: VoIP Engineer (Microsoft Teams Voice).

85 115/hr | Temp-to-Perm | Immediate Start.

East Coast hours: 8am-5pm / 9am-6pm EST.

We're Hiring: VoIP Engineer (Microsoft Teams Voice).

85 115/hr | Temp-to-Perm | Immediate Start.

East Coast hours: 8am-5pm / 9am-6pm EST.

Join our Unified Communications team as a VoIP Engineer and help lead the future of enterprise voice! Were looking for an experienced pro with deep Microsoft Teams Phone expertise.

What You'll Do

• Design and support Microsoft Teams Phone systems (Direct Routing, Calling Plans).
• Configure and manage Telcobridges SBCs
• Configure and maintain Netsapiens environment
• Configure & manage SBCs (AudioCodes, Ribbon).
• Migrate legacy PBX systems to Teams Phone.
• Build call flows, auto attendants, dial plans, and more.
• Work with carriers on DID provisioning and number porting.
• Troubleshoot voice issues using Wireshark, SIP traces, SBC logs.
• Support Teams-certified devices (desk phones, softphones, room systems).
• Document all systems & processes.
• Stay ahead with the latest in Microsoft 365 voice tools.
  
  

• 5+ years in VoIP engineering.
• 3+ years hands-on with Microsoft Teams Phone.
• Hands-on experience with Netsapiens platform
• Experience configuring Yealink/Poly endpoints with Netsapiens
• PowerShell expertise for voice administration.
• Deep SIP, RTP, QoS, and VoIP troubleshooting knowledge.
• Familiarity with Teams Admin Center, Azure AD, and Teams-certified devices.
• Telecom coordination experience (porting, DIDs).
  
  

• MS-700 or Teams Voice Engineer Expert certification.
• E911 experience & call analytics (CQD, Call Analytics).
• Hybrid voice/PBX background,
  
  

• Strong communicator (technical and non-technical).
• Analytical, organized, and proactive.
• Handles multiple high-priority projects with ease.
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Engineering and Information Technology
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at CCS by 2x

Get notified about new Voice Engineer jobs in Raleigh, NC .

Raleigh, NC 60,000.00- 75,000.00 5 days ago

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Voice Engineer

Innovation and Technology

Irvine, California

Spokane, Washington

Hillsboro, Oregon

Tacoma, Washington

Description

About Us:

At Umpqua, we create a great place to work by offering a unique brand of relationship banking and fostering a culture where associates thrive. We are dedicated to supporting our customers and communities, and we can only achieve this through the dedication of ourassociates.

We value Trust, Ownership, Growth, Empathy, Teamwork, Heart, Enjoyment, and Relationships, and we are eager to meet candidates who embody these core values. We are always on the lookout for results-focused individuals who can think independently, work collaboratively, and support our broader purpose.

Think of us as financial partners, because at Umpqua, we believe the best way forward is together. Together for people. Together for business. Together for better.

About the Role:

The Voice Network Engineer is responsible for the daily support and maintenance of our voice network systems. This role involves setting up, configuring, and testing various configurations within our voice systems, contact center, and calling platform. Key responsibilities include creating documentation, supporting and maintaining voice and voicemail systems, and managing MACD (Moves, Adds, Changes, Deletes) tasks for the contact center. The Engineer will also analyze and resolve telephony hardware and software issues and provide escalation assistance to the Tier 1 team. Provides end-user training as needed.

• Responsible for second level support for maintaining, trouble shooting and administering the VoIP network, Unified Communications platform, phones and users.

• Administer the Unified Communications platform, phones, and users. (OnpremiseandUCaaS)

• Configure and maintain Contact Center agents, teams, flows and reporting.

• Maintain voice environment including troubleshooting SBCs (such as Cisco Unified Border Element (CUBE)) and branch routers.

• Coordinate with vendors to troubleshoot and repair branch office voice gateways and circuits.

• Maintain Department documentation, standards, and end user instruction documentation.

• Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities - knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes.

• Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.

• Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description.

• May be asked to coach, mentor, or train others and teach coursework as subject matter expert.

• Actively learns, demonstrates, and fosters the Umpqua corporate culture in all actions and words.

• Takes personal initiative and is a positive example for others to emulate.

• Embraces our vision to become "Business Bank of Choice"

• May perform other duties as assigned.

About You:

• High school diploma/GED.Required

• Associate, vocational or technical degree in computer science or information technology.Preferred

• 3-5 yearsof experience supporting Cisco Unified Communications Suite. Preferred

• Intermediate knowledge ofadministratingunified communications platforms.

• Intermediate knowledge of administrating voicemail platform and E911 system.

• Intermediate knowledge of administrating Contact Center platforms (or comparable cloud IVR), including Workforce Management systems

• Proficient with branch-level voice gateways, telephony (SIP, DS1, PRIs) circuits, telco providers and dial-peers.

• Understanding of Network VoIP Protocols e.g.: DHCP, DNS, LDAP, VLANS, SIP, FTP, SSH, RTP, and TCP/IP

• Proficient with Cisco hard and soft phones and ATAs

• Proficient customer service skills.

• Possess excellent verbal and written communications skills.

• Certified Cisco Network Administration (CCNA). Preferred

Job Location(s): Ability to work fully onsite at posted location(s).

Irvine, CA

Spokane, WA

Our Benefits:

We offer a competitive total rewards package including basewagesand comprehensive benefits. Thepayrange for this role is $75,000.00 - $110,000.00,and the pay rate for theselected candidate isdependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The rolemay beeligible for performance-based incentive compensation and those details will be provided during the recruitment process.

We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefiteligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.

Our Commitment to Diversity :

Umpqua Bank isan equal opportunityand affirmative actionemployercommitted to employing, engaging, and developinga diverse workforce.Allqualifiedapplicants will receive considerationfor employmentwithout regard to race, color,national origin,religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics.If you require an accommodation to complete the application or interview(s),please let us know by email: (email protected) .

To Staffing and Recruiting Agencies:

Our posted job opportunities are onlyintendedfor individuals seekingemploymentat Umpqua Bank.Umpqua Bank does not accept unsolicited resumes or applications from agencies and Umpqua Bank will not be responsible for any fees related to unsolicited resume submissions.Staffing and recruiting agencies are not authorized to submit profiles, applications,or resumestothis site or toany Umpqua Bank employeeand any such submissionswill be consideredunsolicitedunlessrequesteddirectlyby a member of the Talent Acquisition team.