220 Northwestern Memorial Hospital jobs in the United States

About the Position: This position is located at Naval Hospital Camp Pendleton in San Diego, CA.

• A recruitment or relocation incentive may be authorized.

• Salary negotiation may be available for those candidates who are new to Federal service.

• Advanced leave accrual may be authorized.

This is a Direct Hire Solicitation

U.S. Citizens, Nationals or those who owe allegiance to the U.S.

• Confirms eligibility for treatment and third-party insurance information.
• Prepare patient records according to prescribed formats.
• Record a variety of Physician's orders.
• Receive and distribute mail to medical staff and patients.
• Take inventory, place orders and keep records of supplies.
• Accurately complete required end-of-day processing and/or patient census reports.

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• This position requires the incumbent be able to obtain and maintain a determination of eligibility for a Secret security clearance or access for the duration of employment.
• This position has a mandatory seasonal influenza vaccination requirement and is subject to annual vaccination.
• Position is designated as Mission Essential. The incumbent will be required to report to work during times of contingency operations, natural disasters, extreme weather or other emergency situations.

Who May Apply: US Citizens

In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.

Basic Requirement for Medical Support Assistant:

General Experience: : One year of specialized experience which includes greeting patients and/ or visitors in person or telephonically, scheduling medical appointments, entering and retrieving information using automated medical systems.

OR

Education: Two years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university.

OR

Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide your semester hours of education beyond two years (total semester hours minus 60) by 60. Add the two percentages.

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit:

• Male applicants born after December 31, 1959 must complete a Pre-Employment Certification Statement for Selective Service Registration.
• You will be required to provide proof of U.S. Citizenship.
• One year trial/probationary period may be required.
• Direct Deposit of Pay is required.
• Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees.
• Recruitment or relocation incentives MAY be authorized for highly qualified candidates.
• Multiple positions may be filled from this announcement.
• Salary includes applicable locality pay or Local Market Supplement.
• If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet.
• Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government interest.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

You will be evaluated for this job based on how well you meet the qualifications above.

Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.

If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position.

Veterans and Military Spouses will be considered along with all other candidates.

The documents you are required to submit vary based on whether or not you are eligible for preference in federal employment. A complete description of preference categories and the associated required documents is in the Applicant Checklist for Public Announcements.

As described above, your complete application includes your resume, your responses to the online questionnaire, and documents which prove your eligibility to apply. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.

1. Your resume:

• Your resume must be two pages or less and must support the specialized experience described in this announcement. Resumes exceeding two pages will be removed from consideration.
• For each relevant work experience, make sure you include the employer's name, job title, start and end dates (include month and year), for qualifications purposes, the number of hours worked per week, and a brief description that show you can perform the tasks at the required level listed in the job announcement. If your resume does not contain this information, your application may be marked as incomplete, and you may not receive consideration for this position.
• Use plain language. Avoid using acronyms and terms that are not easily understood. The hiring agency will not make assumptions about what's in your resume.
• If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations, and you may not be considered for this vacancy.
• For additional information, to include formatting tips, see: What to include in your resume.

2. Other supporting documents:

• Cover Letter, optional
• Most recent Performance Appraisal, if applicable
• This position has an individual occupational requirement and/or allows for substitution of education for experience. If you meet this requirement based on education you MUST submit a copy of your transcript with your application package or you will be rated ineligible. See: Transcripts and Licenses.

NOTE: Documents submitted as part of the application package, to include supplemental documents, may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you. You may sanitize these documents to remove another person's personal information before you submit your application. You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility.

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

To apply for this position, you must complete the online questionnaire and submit the documentation specified in the Required Documents section below.

• The complete application package must be submitted by 11:59 PM (EST) on 10/23/2025to receive consideration.
• To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application ).
• Follow the prompts to select your resume and/or other supporting documents to be included with your application package. As a reminder, your resume must be two pages or less and must support the specialized experience described in this announcement. Resumes exceeding two pages will be removed from consideration. For additional information, refer to the 'Required Documents' section.
• You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
• After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
• You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application. Your resume selected in USAJOBS will be included, but you must re-select other documents from your USAJOBS account or your application may be incomplete.
• It is your responsibility to verify that your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Uploaded documents may take up to one hour to clear the virus scan.
• Additional information on how to complete the online application process and submit your online application may be found on the USA Staffing Applicant Resource Center.

To verify the status of your application, log into your USAJOBS account ), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit:

Army Applicant Help Desk

Website

Address

JT-DD83DV PAC RIM DHN - PENDLETON

DO NOT USE

Camp Pendleton, CA 92055

US

If you provided an email address, you will receive an email message acknowledging receipt of your application. Your application package will be used to determine your eligibility, qualifications, and quality ranking for this position. If you are determined to be ineligible or not qualified, your application will receive no further consideration.

Accepting applications

Open & closing dates

10/13/2025 to 10/23/2025

Salary

$41,179 to - $53,539 per year

Pay scale & grade

GS 4

Location

5 vacancies in the following location:

Camp Pendleton, CA

Remote job

No

Telework eligible

No

Travel Required

Not required

Relocation expenses reimbursed

No

Appointment type

Permanent

Work schedule

Full-time

Service

Competitive

Promotion potential

None

Job family (Series)

• 0679 Medical Support Assistance

Supervisory status

No

Security clearance

Secret

Drug test

No

Position sensitivity and risk

Noncritical-Sensitive (NCS)/Moderate Risk

Trust determination process

• Suitability/Fitness

Financial disclosure

No

Bargaining unit status

Yes

Announcement number

HSJG DHA

Control number

Position Summary

Responsible for taking clients to medical appointments and updating clients' medical information.

Provides appropriate support for the office to help our individuals increase independence by making a difference daily in applying the five Chrysalis Values: Respect, Safety, Fun, Mentoring and Accountability

Essential Duties And Responsibilities

• Transport and accompany the individuals to medical appointments
• Punctuality and regular/consistent attendance at the worksite are required and the employee must be able adhere to their workplace schedule in order to ensure proper oversight of individuals.
• Stay awake, responsive, and communicate effectively to the individuals
• Able to manage aggressive and assaultive individuals without other staff.
• Notify House Managers of individual's medical appointments
• Maintain company vehicle
• Be up-to-date on individuals' medical history
• Update individuals' medical history in database
• Maintain strict confidentiality regarding individuals' medical history/information
• Follow the Provider Code of Conduct according to company and state standards
• Needs to have flexible availability as each day brings a different schedule
• Other Duties assigned by the Medical Coordinator

Experience or Education

• High school diploma or GED
• Be at least 21 years of age
• Pass and maintain a passable criminal background check and LEIE per state regulations at least annually
• Should possess the ability to speak, read and write effectively in English
• Be able to drive a company vehicle
• Keep eligible to drive under the Chrysalis Driving Requirement Policy
• Maintain a valid driver's license

Training and Certifications

• Complete all initial and on-going training requirements within established time frames
• Complete annual CPR, First Aid, and OSHA training
• Obtain and maintain SOAR certification

Essential Knowledge, Skills, And Abilities

• Excellent interpersonal and communication skills to deal effectively with employees and clients
• Knowledge of Microsoft Word
• Demonstrate professional phone etiquette and public relations when working with employees, outside professionals, state employees, and guardians
• Demonstrate excellent organizational skills
• Ability to record and understand doctor notes
• Ability to work productively with minimal supervision

Physical demands and work environment

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands: While performing the duties of this job, the employee is required to sit; talk and hear; use hands to feel and handle objects; reach with arms, bend over, stoop, and/or crouch to file and/or make copies. Occasionally the employee is required to walk or stand, and lift and/or move over 15 pounds.

Work environment: While performing the duties of this job the employee regularly drives a motor vehicle. The employee is also exposed to an indoor environment where the temperature is usually moderate and the noise level is minimal. The employee may be exposed to various environments including, but not limited to the following: aggressive individuals, may come into contact with blood and/or salvia, and other OPIM.

This position description is intended to provide some guidelines for job expectation and the employee's ability to perform the position described. This document does not represent a contract of employment and Chrysalis reserves its right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.

IND123

Medical Support Partner

Starting Pay Range: $ $20.11 per hour and considers preferred experience.

Pueblo Community Health Center offers a flexible benefits program to full-time and part-time employees working 20 hours or more per week.

Benefit opportunities presently available to employees are listed below:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Long-Term Disability Insurance
• Short-Term Disability Insurance
• Life Insurance
• 403(b) Tax-Sheltered Annuity Plan
• Cafeteria 125 Flexible Spending Account

In addition to the benefits available for purchase through the Cafeteria 125 plan, Pueblo Community Health Center offers supplemental insurances and generous paid time off benefits including holidays and personal time off (PTO). The organization also contributes to the employee's tax-sheltered annuity plan after one year of service.

Job Summary:

A team member of nursing services who participates in the delivery of health care to the patients of Pueblo Community Health Center.

Reports to: Clinical Nursing Manager

Supervision Exercised: None

Education/Experience/License/Certification:

• High school graduate or equivalent required. Post-secondary education in a related field preferred.
• Current B.L.S. with skills demonstration C.P.R. certification for Healthcare Providers required.
• Previous experience in a medical facility or caregiving environment preferred.

Required Travel: Travel may include limited local travel

Knowledge/Skills/Abilities:

• The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Essential to have ability to understand information/instruction, be able to exchange verbal information with others and ability to present information/instruction verbally.
• Essential to have ability to read and understand written materials and to compose information/instruction in a written form.
• Essential to have ability to memorize.
• Essential to have ability to reason mathematically, have analytical skills and be able to problem solve.
• Must have excellent organizational skills.
• Ability to speak Spanish desired.
• Knowledge of Electronic Health Record or other data management systems preferred.

Essential Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ensure the function and activities of this department to embrace the philosophy, mission, values, and Communicate with Heart service model supported by the Board of Directors of Pueblo Community Health Center, Inc.
• Adhere to the guidelines and procedures of Pueblo Community Health Center, Inc.
  
  Assist Medical team members with direct patient care as needed, within scope of practice and with a demonstrated competency. Including but not limited to: Room patients, take and record vital signs (including height/weight), ask about medication and allergies and record in EHR.
• Assist with cleaning, wrapping and sterilization procedures for sterile instruments used.
• Relay information to patients and medical team members within scope of practice and with a demonstrated competency.
• Assist with case management programs as requested.
• Follow scheduling procedures for providers.
• Schedule patient appointments.
• Use clinical workflows and document information appropriately within electronic patient charts.
• Access, use and update clinical data from various outside agencies.
• Fax correspondence to outside agencies and follow Health Information Management procedures.
• Follow clinical lab procedures including Point of Care Testing within your scope of practice and with a demonstrated competency.
• Maintain compliance with all Nursing and Infection Control Policies and Procedures at clinical sites.
• Maintain stock and supplies in exam rooms per policy and procedure.
• Manage daily workflows to ensure timely completion of daily tasks.
• Adhere to Nursing policies and procedures
• Ensure all clinical information is entered into and maintained within patient record accurately.
• Maintain CPR certification.
• Have knowledge and understanding of safety and security practices implemented at PCHC.
• Maintain patient confidentiality.
• Participate in morning huddles, department, and organizational meetings.
• Check refrigerator temperatures and document.
• Responsible for accurate and timely completion of time and attendance activities.
• Follow organization and departmental call off procedure.

The above duties are not all inclusive and are not intended to limit or define the duties that may be assigned.

Company's website:

Pueblo Community Health Center is a tobacco and drug-free workplace. EOE

Position Title:

Medical Support Assistant - Children's Ears, Nose & Throat Clinic

Department:

Children's Ear, Nose & Throat Clinic

Job Description:

The Medical Support Assistant works alongside Physicians and Advanced Practice Providers to provide direct patient care according to state and federal guidelines. This position plays an important role in the ambulatory setting by not only performing clinical and administrative duties but also helping patients feel at ease and understanding provider instructions.

Essential Responsibilities

Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position.

• Provides direct patient care by taking vitals, patient history, referrals, and patient phone messages under direct supervision of the provider and/or clinical supervisor
• Adheres to National Patient Safety Goals as appropriate based on the level of patient contact this position requires
• Contributes to the assessment/re-assessment of patients
• Monitors and documents patient status
• Manages large call volume while maintaining excellent telephone etiquette
• Organizes workflow to meet patient needs in a timely manner
• May retrieve and transport instruments and supplies.
• Moderate exposure to hazardous risks, including potential for exposure to infections and communicable diseases, blood and body fluids, electrical equipment, chemicals
• Must follow standard precautions
• Responsible for stocking exam rooms, taking inventory, and ordering supplies.
• Makes scheduling arrangements with other healthcare professionals and facilities.
• Assists with procedures. Maintaining sterile field and specimen labeling when necessary.
• Gathers and documents information about patient condition, which include lab values, pain levels, patient education needs, nutritional status and potential complications
• Performs cleaning, sterilization and/or high-level disinfection of scopes, probe, instruments and equipment according to manufacturer instructions for use
• Performs other duties as assigned

Minimum Requirements

Education: High School Diploma or GED required.

Experience: 0-3 years of experience in Patient Care as a Medical Assistant or similar patient care role preferred.

License/Certification/Registration: Basic Life Support (American Heart Association) certification required upon hire.

Knowledge/Skills/Abilities Required

• Knowledge of basic medical terminology.
• Ability to interact professionally with healthcare practitioners and patients.
• Ability to effectively communicate information.
• Ability to observe and obtain information from all relevant sources.
• Ability to work as a member of a team.
• Must be detail oriented and able to complete work tasks.
• Ability to maintain composure even in difficult situations.
• Ability to be understanding and sensitive to needs of others.

Current OU Health Employees - Please click

HERE

to login.

OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.

About the Position: This position is located at Taylor J. Burk Clinic, Camp Bullis, Texas

A recruitment or relocation incentive may be authorized.

Salary negotiation may be available for those candidates who are new to Federal service.

This is a Direct Hire Solicitation

U.S. Citizens, Nationals or those who owe allegiance to the U.S.

• Maintain and monitors patient appointment schedules for the clinic/practice.
• Respond to emergency calls and notifies emergency medical personnel.
• Receive minimum patient information and provides information to medical personnel.
• Perform the full range of receptionist, recordkeeping and miscellaneous clerical duties within the clinic.
• Retrieve information and data from automated systems.

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• A Personnel Security Investigation is required.
• A pre-placement medical examination is required.
• Moderate to heavy lifting up to 15 pounds may be required.
• Immunization screening is required. Hepatitis B immunization is required for all positions with direct patient contact. Applicants may be required to show proof of other immunizations depending on the type of position.

Who May Apply: US Citizens

In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.

Specialized Experience: One year of specialized experience which includes performing clerical duties; scheduling appointments, maintaining patient records, and using office automation. This definition of specialized experience is typical work performed at the next lower grade/level position in the federal service (GS-04).

OR

Education: Four years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university.

OR

Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide your semester hours of education beyond two years (total semester hours minus 60) by 60. Add the two percentages.

Minimum Qualifications Typing Proficiency Requirement: This position requires a typing proficiency of at least 40 words per minute (WPM) based on a 5 minute sample with 3 or fewer errors.

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit:

• Male applicants born after December 31, 1959 must complete a Pre-Employment Certification Statement for Selective Service Registration.
• You will be required to provide proof of U.S. Citizenship.
• One year trial/probationary period may be required.
• Direct Deposit of Pay is required.
• Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees.
• Recruitment or relocation incentives MAY be authorized for highly qualified candidates.
• Multiple positions may be filled from this announcement.
• Salary includes applicable locality pay or Local Market Supplement.
• If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet.
• Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government interest.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Review our benefits

You will be evaluated for this job based on how well you meet the qualifications above.

Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement.

If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.

You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.

Veterans and Military Spouses will be considered along with all other candidates.

The documents you are required to submit vary based on whether or not you are eligible for preference in federal employment. A complete description of preference categories and the associated required documents is in the Applicant Checklist for Public Announcements.

As described above, your complete application includes your resume, your responses to the online questionnaire, and documents which prove your eligibility to apply. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.

1. Your resume:

• Your resume may be submitted in any format and must support the specialized experience described in this announcement.
• If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.
• For qualifications determinations your resume must contain hours worked per week and the dates of employment (i.e., HRS per week and month/year to month/year or month/year to present). If your resume does not contain this information, your application may be marked as incomplete and you may not receive consideration for this position.
• For additional information see: What to include in your resume.

2. Other supporting documents:

• Cover Letter, optional
• Most recent Performance Appraisal, if applicable
• This position has an individual occupational requirement and/or allows for substitution of education for experience. If you meet this requirement based on education you MUST submit a copy of your transcript with your application package or you will be rated ineligible. See: Transcripts and Licenses.

NOTE: Documents submitted as part of the application package, to include supplemental documents, may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you. You may sanitize these documents to remove another person's personal information before you submit your application. You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility.

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

To apply for this position, you must complete the online questionnaire and submit the documentation specified in the Required Documents section below.

The complete application package must be submitted by 11:59 PM (EST) on 09/22/2025to receive consideration.

• To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application ).
• Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
• After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
• You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.
• It is your responsibility to verify that your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Uploaded documents may take up to one hour to clear the virus scan.
• Additional information on how to complete the online application process and submit your online application may be found on the USA Staffing Applicant Resource Center.

To verify the status of your application, log into your USAJOBS account ), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit:

Army Applicant Help Desk

Website

Address

JT-DD83DB CENTRAL DHN - BROOKE

DO NOT MAIL

Fort Sam Houston, TX 78234

US

If you provided an email address, you will receive an email message acknowledging receipt of your application. Your application package will be used to determine your eligibility, qualifications, and quality ranking for this position. If you are determined to be ineligible or not qualified, your application will receive no further consideration.

Accepting applications

Open & closing dates

09/19/2025 to 09/22/2025

Salary

$40,924 to - $53,197 per year

Pay scale & grade

GS 5

Location

1 vacancy in the following location:

Fort Sam Houston, TX

Remote job

No

Telework eligible

No

Travel Required

Occasional travel - Up to 5% Business Travel required.

Relocation expenses reimbursed

No

Appointment type

Permanent

Work schedule

Full-time

Service

Competitive

Promotion potential

None

Job family (Series)

• 0679 Medical Support Assistance

Supervisory status

No

Security clearance

Not Required

Drug test

No

Position sensitivity and risk

Non-sensitive (NS)/Low Risk

Trust determination process

• Suitability/Fitness

Financial disclosure

No

Bargaining unit status

Yes

Announcement number

HSJW DHA

Control number

Medical Support Staff - Float (CNA, CMA, RMA, EMT, or LPN)

Job ID: A25-032

Location: Harbor Springs, Petoskey Child Health Associates, and Pellston

About Our Family:

Established in 1978, Alcona Health Center (AHC) is a non-profit, Federally Qualified Health Center dedicated to making a lasting impact in the Northern MI communities we serve, offering medical, behavioral health, dental and pharmacy services. As a member of the AHC family, you will join a team of over 300 coworkers, all devoted to providing quality health care to all residents of our communities, regardless of their ability to pay.

Your Valued Contributions:

Within the applicable scope of current certification, licensure, competency, and/or credential, assist providers in the administration of patient care in assigned clinical areas. Assists in examinations, procedures, diagnostic studies, and treatment of patients under direction of a Medical Provider. Performs general administrative duties in accordance with CLIA, NCQA, PCMH, government standards and company policies and procedures.

• Supports and assists clinical providers and professionals.

• Participate in huddles with provider and care team. Identify scheduling opportunities, determine special needs for patients arriving that clinic day, identify patients who need care outside of their scheduled visit, and those with missed appointments needing rescheduling.

• Screen and respond to patient phone messages in a timely manner according to health center guidelines, collaborate with provider, act on provider response, and communicate with patient; document task communications in EMR.

• Provide complete patient assessment, including consistently and accurately gathering information such as vital signs and pre-examination procedures. This also involves the assessment of injuries or symptoms, learning about past medical problems of the patient and other pertinent facts the provider needs to identify and treat the medical problem.

• Accurately and consistently document data and assessments in the patient record. May use a computer system and information technology to ensure standard documentation, coding, and completion as required by law and policy.

• Reconciles patient's medications and allergies at every visit. Adds medications to the medication module, discontinues medications from the medication module with provider's knowledge and renews medications per provider orders. Updates allergy list per patient self–report, witnessed reaction or verified documentation. Ensures medication dates are updated to match the current year.

• Within scope of practice and direction of the provider, assist in all aspects of patient consultation, treatment, procedures, and follow-up care.

• Execute medical regimens, including MSS workflow and monitoring inventory, and nursing interventions, including tracking patient orders, as appropriate for the setting and their competency.

• Maintain the cleanliness and general appearance of work, examination, and treatment areas; clean, disinfect, sterilize, and maintain equipment and instruments following universal precautions, infection control and hazardous waste removal practices.

• In collaboration with the provider, provide patient health counseling and instruction.

• Maintains a general understanding of UDS measures, MQIC guidelines, HEDIS measures, PCMH and NCQA standards. Utilizes appropriate resources to guide practice, i.e., Lippincott manual, MQIC guidelines, etc.

• Perform routine medical tasks within the scope of license or certification :

• Administers patient care, independently and skillfully applying both simple and complex techniques and processes that are specific to the needs of the patient including I.V. catheter insertion (based on credential) , phlebotomy (if deemed competent ), electrocardiograms, urinalysis, pregnancy testing and laboratory tests, and other testing as directed by the medical provider.

• Skillfully and competently prepare and administer medications, immunizations, and injections as directed by the medical provider. (Not applicable if not credentialed to do so.)

• Understands autoclave use, consistently cleans and sterilizes equipment.

• Draw, prepare designated lab work and/or specimens as directed by provider once deemed competent if not already supported by active credential.

• Perform designated diagnostic tests as directed by provider.

• Recognizes and reacts effectively to emergency situations, seeks assistance, and intervenes appropriately and within scope of practice. Notifies the appropriate people in the event of a medical emergency.

• Provides detailed patient education to patient and family members i.e., use of a nebulizer, giving an injection, dressing a wound, etc. following prescribed teaching plans.

• General Tasks

• Answers telephones, takes messages, schedules appointments, tests, or procedures, arranges referrals, and performs other administrative duties to meet the needs of patients, co-workers, and the department. Staff telephone messages will be checked at least twice daily, and calls returned same day. Work email will be checked daily.

• Initiates communication with patient and family to determine individual needs of patients, families, and significant others.

• Recognizes limitations and initiates communication with co-workers and colleagues to share and exchange ideas and information about related activities and needs.

• Initiates contact with new employees and students assessing level of competency and helping to develop their skills and knowledge.

• Ensures timely completion of referrals and prior authorization forms according to the patient's insurance for specialty clinics, medications, and testing.

Required Training & Experience:

• Possesses a current Basic Cardiac Life Support (BCLS) CPR certification or obtain within six (6) months of start of employment.

• Successful completion of a Medical Assistant program (certification or registration strongly preferred), completion of a Certified Nurse Assistant course (CNA), or possess licensure as a Licensed Practical Nurse, EMT or Paramedic.

• Possesses the ability to secure transportation to allow for reliable and timely work attendance, including when business is required to be conducted at sites other than your primary worksite.

• Ability to use the Electronic Health Records system effectively.

We're Here For You:

Supporting Balance: As a part of our family, you will work full time (40 hours/week) with a starting wage dependent on education and experience. Numerous holidays, generous vacation time and sick days are also offered.

Supporting Your Health: Low deductible Medical, Rx, Vision & Dental insurance at a minimal cost for employees.

Supporting Your Future: Retirement Savings Plan, FSA, Life, AD&D, & Short/Long Term Disability Insurance.

Supporting Your Education: Continuing Education Assistance program. Employment with AHC may also qualify you for student loan forgiveness under the Public Service Loan Forgiveness program.

Ready To Get Started?

Resumes and cover letters are accepted and welcomed in addition to your completed application.

Questions can be sent to

Fighting Against Discrimination:

Alcona Health Center is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Alcona Health Center is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alcona Health Center are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy, sexual orientation, and transgender status), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alcona Health Center will not tolerate discrimination or harassment based on any of these characteristics. Alcona Health Center encourages applicants of all ages.

Upon request auxiliary aids and services will be made available to individuals with disabilities. Michigan Relay Center "Voice and TTY/TDD" An EOE.

Summary
The Department of Veterans Affairs, Indianapolis VA Medical Center is seeking motivated individuals to join their team to serve as an Medical Support Assistant. The Indianapolis VA Medical Center is hiring at multiple locations with varying tour of duties.

This is an open continuous announcement. We accept applications on an ongoing basis; qualified applicants will be considered as vacancies become available.
You may be referred and contacted by multiple departments and locations.
Duties

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VA Careers - Medical Support Assistant:
of the Medical Support Assistant are to include, but not limited to:

• Provides front-line assistance to customers with questions or concerns.
• Responsible for interpreting and verifying provider orders in accordance with VHA national scheduling guidelines.
• Schedules, cancels, and re-schedules patients' appointments and/or consults.
• Applies discernment and sensitivity when performing tasks required to resolve issues accurately and timely.
• Utilizes computerized programs and databases in order to enter, modify, and retrieve sensitive information and various data into or from electronic medical records, scheduling systems, and/or reporting formats.
• Verifies and updates demographics and insurance information.
• Demonstrates basic knowledge of the associated medical terminology sufficient to be able to communicate effectively with both professional and non-professional employees in a variety of occupations and at various levels of responsibility.
• Complies with Employee Education requirements by completing mandatory annual assignments and with any other training or education requirements as determined by the supervisor.
• Shows courtesy, respect, and a positive attitude toward patients, co-workers and the public.

Work Schedule
: Day Shift, Evening Shift, Night Shift, Weekends, and Holidays with varying tours

Compressed/Flexible:
Not available

Telework:
Not Available

Virtual:
This is not a virtual position.

Functional Statement #
: 91740-A

Permanent Change of Station (PCS):
Not Authorized

*Financial Disclosure Report: *
Not required

Recruitment Incentive
: Not Authorized

Paid Time Off:
37-50 days of annual paid time offer per year days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)

Parental Leave:
After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy:
After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66
.
Retirement:
Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA

Insurance:
Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Requirements
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Conditions of employment

• You must be a U.S. Citizen to apply for this job.
• Selective Service Registration is required for males born after 12/31/1959.
• Must be proficient in written and spoken English.
• You may be required to serve a probationary period.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( ). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID complaint cannot be utilized as an acceptable form of identification for employment.

Qualifications
Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. All other requirements must be met within 30 days of the closing date of this announcement.

Basic Requirements
:

• United States Citizenship:
  Citizen of the United States. Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.

• Experience and Education:

• Experience: Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR,

• Education: One year above high school; OR,
• Experience/Education Combination: Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.

Grade Determination:
In addition to meeting basic requirement listed above, applicant must possess at least one year experience at or equivalent to work at the next lower level, GS5 (Full Performance level), that provides the knowledge, skills, and abilities to perform successfully the work of the position.

Medical Support Assistant GS-3:

• Experience. Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR
• Education. One year above high school. OR
• Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.

• Demonstrated Knowledge, Skills, and Abilities. In addition candidates must demonstrated all of the KSA's below:

• Ability to meet, communicate, and interact with individuals in a courteous and helpful manner in order to give instructions and arrange appointments.

• Ability to utilize computer systems to enter administrative data in patient systems.
• Ability to learn and utilize basic medical terminology to record patient messages and physician requests pertaining to follow-up medical care.

Medical Support Assistant, GS-4

• Experience. One year of experience in clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position. This experience may include but is not limited to; receive guidance from more experienced staff members and require frequent and direct supervision. At this level, MSAs apply general rules and policies relating to clinic functions, staff, and automated data processing methods in support of treatment to patients. They utilize a variety of patient data systems in scheduling patients for treatment and annotates patient records. They perform front desk duties, receives telephone call, and visitors to the MSA unit. They make and cancel appointments, review patient records for necessary information, and review patient demographics and insurance verification. They consult with clinic staff when processing physician scheduling and administrative orders. OR
• Education. Two years of education above high school. TRANSCRIPTS REQUIRED.

• Demonstrated Knowledge, Skills, and Abilities. In addition candidates must demonstrated all of the KSA's below:

• Ability to meet, communicate, and interact with individuals from varying backgrounds and other health care team members in a courteous and helpful manner in order to (facilitate medical care for patients

• Ability to use, (and navigate between), various types of office automation equipment and software (i.e. computer systems, web based scheduling programs; insurance collection system; scanning software, multiple line phone systems; electronic faxing programs) to support patient care
• Knowledge of basic medical terminology to assist in the provision of care to patients
• Skill in recording patient messages and understanding physician requests pertaining to follow-up medical care in internal or external clinics.

Medical Support Assistant, GS-5

• Experience. One year of experience equivalent to the GS-4 grade level. This experience may include but is not limited to; receive minor and less frequent guidance from higher experienced staff members for more difficult tasks. Assignments at this level include, but are not limited to: scheduling and rescheduling patients for treatment; interviewing patients for appointments; referring patients to other medical specialty clinics; providing information to patients necessary to resolve complaints; interacting with both internal and external customers; reviewing and documenting medical outpatient and inpatient electronic health records, as well as administrative records; verifying third party insurance and updating information in the Insurance Capture Buffer (ICB) system; obtaining medical information from patients; coordinating information and actions related to patient care and services; and scheduling appointments in accordance with VHA national scheduling guidelines. MSAs at this level refer all questions regarding medical attention to the appropriate health care team member. OR
• Education. Four years of education above high school. TRANSCRIPTS REQUIRED

• Demonstrated Knowledge, Skills, and Abilities. In addition candidates must demonstrated all of the KSA's below:

• Ability to operate computerized programs and (systems) in order to enter, modify, and retrieve sensitive medical and patient identifying information(PII) into or from electronic (health) records, scheduling systems, and/or reports.

• Advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients.
• Ability to schedule medical appointments in a clinical setting.
• Ability to work independently in the accomplishment of a wide variety of duties performing patient support work.
• Ability to communicate effectively and professionally in person, electronically, and/or by telephone, with (internal and external customers.
• Skill in customer service with the ability to identify customer concerns, and refer to the appropriate staff, as necessary, to ensure a satisfactory resolution.

*Reference: *
For more information on this qualification standard, please visit

• Grandfathering Provision: May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).
• Physical requirements: The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking, standing, bending, carrying of light items such as papers, books, small parts, or driving an automobile, etc. No special physical demands are required to perform the work.

Education

*IMPORTANT: *
A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

*Note: *
Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit:

Additional information

Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.

This job opportunity announcement may be used to fill additional vacancies.

This position is in the Excepted Service and does not confer competitive status.

VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.

If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.

VA Healthcare System Serving Ohio, Indiana and Michigan (VISN 10) advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.