23,793 On Call jobs in the United States
Patient Care Representative (Call Center)
Posted today
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Job Description
Job Description
Position Purpose:
The Patient Care Representative plays a vital role in providing exceptional customer service to patients and clients of JWCH, Wesley Health Centers. They serve as the first point of contact for individuals seeking information, scheduling appointments, and accessing services. The representative assists patients with inquiries, resolves concerns, and ensures a positive experience throughout the interaction. This position requires strong communication skills, empathy, and a commitment to delivering high-quality care to all callers.
Principal Responsibilities:
- Handle incoming calls from patients and clients seeking information, appointments, or assistance with healthcare services in a efficient and professional manner.
- Provide accurate and detailed information regarding clinic services, appointments, billing inquiries, and general inquiries.
- Schedule appointments for patients based on their needs, availability, and provider preferences.
- Verify patient information, insurance coverage, and eligibility for services during the scheduling process.
- Assist patients with navigating the clinic's online patient portal for appointment scheduling, prescription refills, and accessing medical records.
- Address patient concerns, complaints, or issues in a professional and empathetic manner, escalating complex issues to appropriate staff members when necessary.
- Collaborate with clinic staff, including providers, nurses, and administrative personnel, to coordinate patient care and ensure seamless communication.
- Maintain accurate and up-to-date patient records and documentation in the clinic's electronic health record (EHR) system.
- Adhere to all privacy and confidentiality regulations, ensuring the security of patient information at all times.
- Participate in ongoing training and professional development activities to enhance skills and knowledge related to call center operations and healthcare services.
- Performs other reasonably related duties as assigned by supervisor.
- Verifies eligibility via the state Medi-Cal, Health Plan and MHLA websites.
Requirements:
- High school diploma or equivalent (GED)
- Previous experience in a call center or customer service role, preferably in a healthcare setting.
- Excellent communication skills, both verbal and written, with the ability to convey complex information clearly and effectively.
- Strong interpersonal skills and the ability to interact professionally and compassionately with patients from diverse backgrounds.
- Proficiency in using computer systems, electronic health records (EHR), and other software applications.
- Ability to multitask, prioritize workload, and manage time efficiently in a fast-paced environment.
- Knowledge of medical terminology, healthcare insurance, and appointment scheduling processes is desirable.
- Commitment to providing high-quality customer service and promoting a positive patient experience.
- Experience with window-based computer program.
- Ability to relate and communicate well with a diverse patient population.
- Ability to work within a team setting.
- Types at least 40 wpm.
- Bilingual (Spanish/English), bicultural required.
Physical Demands and Working Conditions:
- Extensive sitting.
- Extensive typing on the keyboard.
- Constant interactions on the phone.
- Occasional lifting and carrying items weighing up to 35 pounds.
- Requires manual dexterity and eye-hand coordination.
- Requires corrected vision and hearing to within normal range.
- Requires working under stressful conditions.
*All JWCH, Wesley Health Centers workforce members are recommended to be fully vaccinated and boosted against COVID-19.
Employee Benefits:
At JWCH Institute, Inc., we believe in taking care of those who take care of others. If you work 30+ hours per week, you’ll enjoy competitive pay and a robust benefits package that includes:
- Medical, Dental, Vision
- Monthly employer-sponsored allowance for assistance with health premiums.
- Funded Health Savings Account (up to deductible) to assist with carrier-approved medical expenses.
- Paid time off (vacation, sick leave) and 13 paid holidays.
- 401(k) Safe Harbor Profit Sharing plan.
- Mileage reimbursement.
- Short- and long-term disability plans (LTD/STD).
- Life insurance policy & AD&D, and more!
Become part of a team where your work matters. Apply today and help us change lives, one patient at a time.
JWCH Institute, Inc + Wesley Health Centers is an Equal Opportunity and Fair Chance Employer.
Patient Care Representative (Call Center)
Posted today
Job Viewed
Job Description
Job Description
Classification: Part-time
Position Purpose:
The Patient Care Representative plays a vital role in providing exceptional customer service to patients and clients of JWCH, Wesley Health Centers. They serve as the first point of contact for individuals seeking information, scheduling appointments, and accessing services. The representative assists patients with inquiries, resolves concerns, and ensures a positive experience throughout the interaction. This position requires strong communication skills, empathy, and a commitment to delivering high-quality care to all callers.
Principal Responsibilities:
- Handle incoming calls from patients and clients seeking information, appointments, or assistance with healthcare services in a efficient and professional manner.
- Provide accurate and detailed information regarding clinic services, appointments, billing inquiries, and general inquiries.
- Schedule appointments for patients based on their needs, availability, and provider preferences.
- Verify patient information, insurance coverage, and eligibility for services during the scheduling process.
- Assist patients with navigating the clinic's online patient portal for appointment scheduling, prescription refills, and accessing medical records.
- Address patient concerns, complaints, or issues in a professional and empathetic manner, escalating complex issues to appropriate staff members when necessary.
- Collaborate with clinic staff, including providers, nurses, and administrative personnel, to coordinate patient care and ensure seamless communication.
- Maintain accurate and up-to-date patient records and documentation in the clinic's electronic health record (EHR) system.
- Adhere to all privacy and confidentiality regulations, ensuring the security of patient information at all times.
- Participate in ongoing training and professional development activities to enhance skills and knowledge related to call center operations and healthcare services.
- Performs other reasonably related duties as assigned by supervisor.
- Verifies eligibility via the state Medi-Cal, Health Plan and MHLA websites.
Requirements:
- High school diploma or equivalent (GED)
- Previous experience in a call center or customer service role, preferably in a healthcare setting.
- Excellent communication skills, both verbal and written, with the ability to convey complex information clearly and effectively.
- Strong interpersonal skills and the ability to interact professionally and compassionately with patients from diverse backgrounds.
- Proficiency in using computer systems, electronic health records (EHR), and other software applications.
- Ability to multitask, prioritize workload, and manage time efficiently in a fast-paced environment.
- Knowledge of medical terminology, healthcare insurance, and appointment scheduling processes is desirable.
- Commitment to providing high-quality customer service and promoting a positive patient experience.
- Experience with window-based computer program.
- Ability to relate and communicate well with a diverse patient population.
- Ability to work within a team setting.
- Types at least 40 wpm.
- Bilingual (Spanish/English), bicultural required.
Physical Demands and Working Conditions:
- Extensive sitting.
- Extensive typing on the keyboard.
- Constant interactions on the phone.
- Occasional lifting and carrying items weighing up to 35 pounds.
- Requires manual dexterity and eye-hand coordination.
- Requires corrected vision and hearing to within normal range.
- Requires working under stressful conditions.
*All JWCH, Wesley Health Centers workforce members are recommended to be fully vaccinated and boosted against COVID-19.
.JWCH Institute, Inc + Wesley Health Centers is an Equal Opportunity and Fair Chance Employer.
part-time position
Patient Care Technician - Outpatient OR (On-Call)
Posted today
Job Viewed
Job Description
MINIMUM 4 SHIFTS PER MONTH.
Job Summary:
An unlicensed caregiver who maintains a safe and clean environment for patients and Health Care team members. Transport patients with proper technique. Transport equipment, supplies and specimens. Provide environmental sanitation as required.
Essential Responsibilities:
- Environmental support: Transports specimens to appropriate departments per hospital standards. Cleans all flat surfaces and floors in each operating room between surgical procedures. Cleans all used surgical litters, stretchers, and redresses them for use. Available for spot cleaning or assistance with spills of blood, body fluids, or MSDS listed fluids. Provides environmental sanitation as required by charge nurse. Provides as needed environmental sanitation for common areas (e.g., bathrooms, break room).
- Daily Surgical Service: Prepares the operating rooms prior to the first surgical procedure of the day. Trnasports surgical patients to the operating room. Demonstrates the use of good body mechanics and provides for patient safety when transferring, turning lifting, or assisting in positioning patients. Performs other duties as assigned by operating room staff. Provides surgical skin preparation using proper equipment, techniques, using standardized guidelines, or physicians orders as guidance. Communicates with patients in a courteous and helpful manner. Establishes and maintains communication with the health care team.
- Adheres to all infection control policies taking all appropriate precautions to provide a safe environment for patients and all health care team members. Provides direct assistance with the activities required to begin subsequent surgical procedures. a) Return unneeded surgical equipment to its appropriate storage area. b) Obtain required equipment needed for upcoming surgeries. c) Assist with opening sterile surgical supplies. Understands the basic surgical aseptic technique. Transports patients to the operating suite for surgical procedures and to the unit after recovery.
- Ancillary support: Responsible for daily testing and/or recording of results for a variety of mandated requirements (e.g. cidex sticks, refrigerator charts). Responsible for monthly inventory and control of expired surgical supplies. Restocks all common areas maintaining order, cleanliness, and stock levels. Rotates any expiration-dated supplies restocked. Provides transport of supplies and equipment to and from other departments with the hospital.
- Ongoing development: Demonstrates initiative and responsibility for improving skills and expanding knowledge through continuing education or on the job learning experience.
Basic Qualifications:
Experience
- N/A
Education
- High School Diploma or General Education Development (GED) required.
License, Certification, Registration
- Nursing Assistant Certificate (Washington) required at hire
- Basic Life Support required at hire
Additional Requirements:
- N/A
Preferred Qualifications:
- Able to obtain nursing assistant certification shortly after hire/transfer.
- Two (2) years of hospital experience.
PrimaryLocation : Washington,Seattle,Capitol Hill Main Building
HoursPerWeek : 1
Shift : Day
Workdays : Mon, Tue, Wed, Thu, Fri
WorkingHoursStart : 06:00 AM
WorkingHoursEnd : 07:15 PM
Job Schedule : Call-in/On-Call
Job Type : Standard
Employee Status : Regular
Employee Group/Union Affiliation : J02|SEIU|SEIU Local 1199 Service Unit
Job Level : Individual Contributor
Job Category : Clinical Support
Department : Central Campus Main - Day Surgery - 1130
Travel : No
Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.
Patient Care Technician - Outpatient OR (On-Call)
Posted 1 day ago
Job Viewed
Job Description
MINIMUM 4 SHIFTS PER MONTH.
Job Summary:
An unlicensed caregiver who maintains a safe and clean environment for patients and Health Care team members. Transport patients with proper technique. Transport equipment, supplies and specimens. Provide environmental sanitation as required.
Essential Responsibilities:
- Environmental support: Transports specimens to appropriate departments per hospital standards. Cleans all flat surfaces and floors in each operating room between surgical procedures. Cleans all used surgical litters, stretchers, and redresses them for use. Available for spot cleaning or assistance with spills of blood, body fluids, or MSDS listed fluids. Provides environmental sanitation as required by charge nurse. Provides as needed environmental sanitation for common areas (e.g., bathrooms, break room).
- Daily Surgical Service: Prepares the operating rooms prior to the first surgical procedure of the day. Trnasports surgical patients to the operating room. Demonstrates the use of good body mechanics and provides for patient safety when transferring, turning lifting, or assisting in positioning patients. Performs other duties as assigned by operating room staff. Provides surgical skin preparation using proper equipment, techniques, using standardized guidelines, or physicians orders as guidance. Communicates with patients in a courteous and helpful manner. Establishes and maintains communication with the health care team.
- Adheres to all infection control policies taking all appropriate precautions to provide a safe environment for patients and all health care team members. Provides direct assistance with the activities required to begin subsequent surgical procedures. a) Return unneeded surgical equipment to its appropriate storage area. b) Obtain required equipment needed for upcoming surgeries. c) Assist with opening sterile surgical supplies. Understands the basic surgical aseptic technique. Transports patients to the operating suite for surgical procedures and to the unit after recovery.
- Ancillary support: Responsible for daily testing and/or recording of results for a variety of mandated requirements (e.g. cidex sticks, refrigerator charts). Responsible for monthly inventory and control of expired surgical supplies. Restocks all common areas maintaining order, cleanliness, and stock levels. Rotates any expiration-dated supplies restocked. Provides transport of supplies and equipment to and from other departments with the hospital.
- Ongoing development: Demonstrates initiative and responsibility for improving skills and expanding knowledge through continuing education or on the job learning experience.
Basic Qualifications:
Experience
- N/A
Education
- High School Diploma or General Education Development (GED) required.
License, Certification, Registration
- Nursing Assistant Certificate (Washington) required at hire
- Basic Life Support required at hire
Additional Requirements:
- N/A
Preferred Qualifications:
- Able to obtain nursing assistant certification shortly after hire/transfer.
- Two (2) years of hospital experience.
PrimaryLocation : Washington,Seattle,Capitol Hill Main Building
HoursPerWeek : 1
Shift : Day
Workdays : Mon, Tue, Wed, Thu, Fri
WorkingHoursStart : 06:00 AM
WorkingHoursEnd : 07:15 PM
Job Schedule : Call-in/On-Call
Job Type : Standard
Employee Status : Regular
Employee Group/Union Affiliation : J02|SEIU|SEIU Local 1199 Service Unit
Job Level : Individual Contributor
Job Category : Clinical Support
Department : Central Campus Main - Day Surgery - 1130
Travel : No
Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.
Patient Care Technician - Outpatient OR (On-Call)
Posted today
Job Viewed
Job Description
Patient Care Technician - Outpatient OR (On-Call)
Posted today
Job Viewed
Job Description
MINIMUM 4 SHIFTS PER MONTH.
Job Summary:
An unlicensed caregiver who maintains a safe and clean environment for patients and Health Care team members. Transport patients with proper technique. Transport equipment, supplies and specimens. Provide environmental sanitation as required.
Essential Responsibilities:
- Environmental support: Transports specimens to appropriate departments per hospital standards. Cleans all flat surfaces and floors in each operating room between surgical procedures. Cleans all used surgical litters, stretchers, and redresses them for use. Available for spot cleaning or assistance with spills of blood, body fluids, or MSDS listed fluids. Provides environmental sanitation as required by charge nurse. Provides as needed environmental sanitation for common areas (e.g., bathrooms, break room).
- Daily Surgical Service: Prepares the operating rooms prior to the first surgical procedure of the day. Trnasports surgical patients to the operating room. Demonstrates the use of good body mechanics and provides for patient safety when transferring, turning lifting, or assisting in positioning patients. Performs other duties as assigned by operating room staff. Provides surgical skin preparation using proper equipment, techniques, using standardized guidelines, or physicians orders as guidance. Communicates with patients in a courteous and helpful manner. Establishes and maintains communication with the health care team.
- Adheres to all infection control policies taking all appropriate precautions to provide a safe environment for patients and all health care team members. Provides direct assistance with the activities required to begin subsequent surgical procedures. a) Return unneeded surgical equipment to its appropriate storage area. b) Obtain required equipment needed for upcoming surgeries. c) Assist with opening sterile surgical supplies. Understands the basic surgical aseptic technique. Transports patients to the operating suite for surgical procedures and to the unit after recovery.
- Ancillary support: Responsible for daily testing and/or recording of results for a variety of mandated requirements (e.g. cidex sticks, refrigerator charts). Responsible for monthly inventory and control of expired surgical supplies. Restocks all common areas maintaining order, cleanliness, and stock levels. Rotates any expiration-dated supplies restocked. Provides transport of supplies and equipment to and from other departments with the hospital.
- Ongoing development: Demonstrates initiative and responsibility for improving skills and expanding knowledge through continuing education or on the job learning experience.
Basic Qualifications:
Experience
- N/A
Education
- High School Diploma or General Education Development (GED) required.
License, Certification, Registration
- Nursing Assistant Certificate (Washington) required at hire
- Basic Life Support required at hire
Additional Requirements:
- N/A
Preferred Qualifications:
- Able to obtain nursing assistant certification shortly after hire/transfer.
- Two (2) years of hospital experience.
PrimaryLocation : Washington,Seattle,Capitol Hill Main Building
HoursPerWeek : 1
Shift : Day
Workdays : Mon, Tue, Wed, Thu, Fri
WorkingHoursStart : 06:00 AM
WorkingHoursEnd : 07:15 PM
Job Schedule : Call-in/On-Call
Job Type : Standard
Employee Status : Regular
Employee Group/Union Affiliation : J02|SEIU|SEIU Local 1199 Service Unit
Job Level : Individual Contributor
Job Category : Clinical Support
Department : Central Campus Main - Day Surgery - 1130
Travel : No
Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.
Patient Care Technician - Outpatient OR (On-Call)
Posted 10 days ago
Job Viewed
Job Description
Job Summary:
An unlicensed caregiver who maintains a safe and clean environment for patients and Health Care team members. Transport patients with proper technique. Transport equipment, supplies and specimens. Provide environmental sanitation as required.
Essential Responsibilities:
+ Environmental support: Transports specimens to appropriate departments per hospital standards. Cleans all flat surfaces and floors in each operating room between surgical procedures. Cleans all used surgical litters, stretchers, and redresses them for use. Available for spot cleaning or assistance with spills of blood, body fluids, or MSDS listed fluids. Provides environmental sanitation as required by charge nurse. Provides as needed environmental sanitation for common areas (e.g., bathrooms, break room).
+ Daily Surgical Service: Prepares the operating rooms prior to the first surgical procedure of the day. Trnasports surgical patients to the operating room. Demonstrates the use of good body mechanics and provides for patient safety when transferring, turning lifting, or assisting in positioning patients. Performs other duties as assigned by operating room staff. Provides surgical skin preparation using proper equipment, techniques, using standardized guidelines, or physicians orders as guidance. Communicates with patients in a courteous and helpful manner. Establishes and maintains communication with the health care team.
+ Adheres to all infection control policies taking all appropriate precautions to provide a safe environment for patients and all health care team members. Provides direct assistance with the activities required to begin subsequent surgical procedures. a) Return unneeded surgical equipment to its appropriate storage area. b) Obtain required equipment needed for upcoming surgeries. c) Assist with opening sterile surgical supplies. Understands the basic surgical aseptic technique. Transports patients to the operating suite for surgical procedures and to the unit after recovery.
+ Ancillary support: Responsible for daily testing and/or recording of results for a variety of mandated requirements (e.g. cidex sticks, refrigerator charts). Responsible for monthly inventory and control of expired surgical supplies. Restocks all common areas maintaining order, cleanliness, and stock levels. Rotates any expiration-dated supplies restocked. Provides transport of supplies and equipment to and from other departments with the hospital.
+ Ongoing development: Demonstrates initiative and responsibility for improving skills and expanding knowledge through continuing education or on the job learning experience.
Basic Qualifications:
Experience
+ N/A
Education
+ High School Diploma or General Education Development (GED) required.
License, Certification, Registration
+ Nursing Assistant Certificate (Washington) required at hire
+ Basic Life Support required at hire
Additional Requirements:
+ N/A
Preferred Qualifications:
+ Able to obtain nursing assistant certification shortly after hire/transfer.
+ Two (2) years of hospital experience.
COMPANY: KAISER
TITLE: Patient Care Technician - Outpatient OR (On-Call)
LOCATION: Seattle, Washington
REQNUMBER: 1376350
External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.
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CALL CENTER SPECIALIST-CALL CENTER
Posted today
Job Viewed
Job Description
You belong at Union! The Call Center Specialist plays a key role in providing the highest quality of patient care while the patient is in Union Health. The call center department plays a crucial role in providing timely and compassionate assistance to patients, making it an appealing choice for individuals dedicated to delivering exceptional customer service and facilitating positive healthcare experiences. Join us as we provide compassionate service and high-quality care to the Wabash Valley Communities. We are committed to helping you find a role that recognizes your interests, expertise, and talent and helping you achieve your long-term career goals and aspirations. At Union, you'll experience an inclusive environment in which you are empowered to be your best self every day. In addition to competitive pay, Union co-workers enjoy:
+ Part-time and Full-time schedules
+ Comprehensive benefits
+ Paid time off starting day one.
+ Tuition reimbursement up to $5,250 each year.
+ Career paths
+ Success sharing
+ 403b retirement employer match.
+ Much more!
Be part of an organization that is dedicated to your work-life balance, career, growth, and development. Union Health, U Matter and U Belong. How can we help? Call us at or email us at
Call Center Specialist Details Essential Job Duties:
- Answers incoming calls promptly and efficiently, directing them appropriately and initiating electronic notes for nursing and prescription needs.
- Verifies patient information, schedules appointments, and assesses medical necessity.
- Assists patients with special requirements, offers guidance, and maintains exceptional customer service.
- Registers new patients, addresses equipment malfunctions and office supply needs, and aids in training new staff.
- Demonstrates a commitment to exceeding expectations, attending meetings, and contributing to a well-functioning call center department.
Please note that the salary information provided on the career site for this position opening may not necessarily reflect the accurate compensation associated with the role. We encourage candidates to inquire further and engage in direct communication with Union Health for comprehensive salary details. As an EOE/AA employer, Union Hospital, Inc. will not discriminate in its employment practices due to an applicant's age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran or disability status.
House Coordinator - Patient Care Admin (Big Island, Call-In)

Posted today
Job Viewed
Job Description
**I. JOB SUMMARY/RESPONSIBILITIES:**
- Under the general direction of the Administrator, Director of Nursing, supervises patient care services staff on assigned shift.
- As a member of the Rapid Response Team (RRT), responds to calls from nursing staff in order to avert further deterioration of a patient's condition.
- Promotes and maintains quality patient care through effective management of the activities of the total patient care services during his/her assigned shift.
- In the absence of the Administrator and/or designee, the House Coordinator has the authority and responsibility for administrative decisions and appropriate notification of the Administrator-On-Call.
- Responsible for the assessment, treatment, or care of all ages as required. Interprets patient's self-report or behavior with an understanding of the cognitive, physical, emotional, and chronological maturation process. Treatment of patients should be individualized and reflect an understanding of the developmental needs and range of treatment needs for each patient.
**II. TYPICAL PHYSICAL DEMANDS:**
- Essential: seeing, hearing, speaking.
- Continuous: lifting up to 2 lb., finger dexterity, stooping/bending, forward reaching, kneeling, crouching.
- Frequent: standing, walking.
- Occasional: pushing and pulling up to 50 pounds of force; lifting: horizontal lift/carry up to 75 lbs. with assistance, floor to waist up to 35 lbs., waist to shoulder up to 25 lbs., overhead level up to 15 lbs.; carrying up to 35 lbs, running, climbing stairs, kneeling, crouching, reaching above, at and below shoulder level.
- Operates clinical equipment, computer, FAX machine, copier, multi-line telephone, printer.
**III. TYPICAL WORKING CONDITIONS:**
- Generally good working conditions with little or no exposure to noise, temperature, health hazards, etc.
- Subjected to many interruptions.
- Occasionally subjected to irregular hours.
- Occasionally subjected to multiple calls and inquiries.
- Required Personal Protective Equipment: Eye protection, gown, mask, mask with face shield, non-sterile/sterile medical gloves, CAPR.
**IV. MINIMUM QUALIFICATIONS:**
**A. EDUCATION/CERTIFICATION & LICENSURE:**
- Current Hawaii State license as a Registered Nurse.
- Associate's degree in Nursing; Bachelor's degree preferred.
- Trauma Nursing Core Course (TNCC) certification from the Emergency Nurses Association preferred.
- Current BLS-HCP, PALS and ACLS.
**B. EXPERIENCE:**
- Two (2) years recent nursing experience.
- Prior supervisory experience.
- Prior ICU and ER experience preferred.
- Experience to demonstrate:
o Ability to problem-solve issues, i.e. process flow, equipment or interpersonal conflict.
o Ability to communicate in English effectively, both verbally and in writing.
Equal Opportunity Employer/Disability/Vet