1,301 Online Chat jobs in the United States

We are seeking a dynamic and customer-focused individual to join our team as a Live Chat Specialist at Biotron. In this role, you will be responsible for providing real-time support to our patients and visitors through our online chat platform. If you are passionate about delivering exceptional customer service and have excellent communication skills, we want to hear from you!

• Engage with patients and visitors in real-time through our live chat platform
• Provide accurate and timely information about our services, appointments, and general inquiries
• Assist in resolving customer issues and complaints in a professional and efficient manner
• Collaborate with other team members to ensure a seamless customer experience
• Maintain a positive and helpful attitude at all times

• High school diploma or equivalent
• Previous customer service experience is preferred
• Excellent written and verbal communication skills
• Ability to multitask and prioritize in a fast-paced environment
• Strong problem-solving skills

If you are looking for an exciting opportunity to make a difference in the healthcare industry, apply now to join our team as a Live Chat Specialist at Biotron!

We are looking for a proactive, tech-savvy, and customer-focused Live Chat Support Agent to join our customer service team. In this role, you will assist customers via live chat, providing fast, accurate, and helpful responses while delivering an excellent customer experience.

This position is ideal for someone with strong written communication skills, problem-solving abilities, and a passion for customer care.

• Respond to customer inquiries via live chat in real time, maintaining a professional and friendly tone.
• Assist customers with product information, order processing, troubleshooting, and general questions.
• Deliver accurate and timely responses while multitasking in a fast-paced environment.
• Escalate complex or unresolved issues to the appropriate internal departments.
• Maintain comprehensive and up-to-date knowledge of company products, services, policies, and procedures.
• Document all customer interactions accurately in the CRM or chat platform.
• Meet or exceed performance KPIs including response time, resolution rate, and customer satisfaction.
• Proactively identify recurring issues and share customer feedback with the team to improve service and products.
• Work collaboratively with teammates and contribute to team goals.

• Prior experience in customer service, preferably in live chat or online support.
• Excellent written English and grammar skills; ability to communicate clearly and concisely.
• Typing speed of at least 40+ WPM with high accuracy.
• Strong multitasking skills and attention to detail.
• Empathetic, patient, and solution-oriented attitude.
• Proficient with live chat platforms (e.g., Intercom, Zendesk Chat, LiveChat, Drift).
• Familiarity with CRM tools and ticketing systems.
• Availability to work flexible shifts, including weekends or evenings, if required.
• High school diploma required; college degree preferred.

• Experience in e-commerce, SaaS, or a tech-driven industry.
• Knowledge of multiple languages (optional but a plus).
• Basic troubleshooting or technical support knowledge.

We are looking for a proactive and customer-focused Remote Live Chat Agent to join our support team. The successful candidate will be responsible for handling real-time customer inquiries through live chat, providing accurate information, resolving issues, and ensuring a positive customer experience. This role is fully remote and ideal for individuals with strong communication skills, problem-solving ability, and a passion for customer service.

• Respond promptly to customer inquiries via live chat in a professional and courteous manner.
• Provide accurate product, service, and account information to customers.
• Resolve customer issues efficiently by troubleshooting and escalating when necessary.
• Document interactions and maintain accurate customer records in the CRM system.
• Meet performance targets, including response time, resolution rates, and customer satisfaction scores.
• Collaborate with team members and other departments to resolve complex issues.
• Maintain up-to-date knowledge of company products, services, promotions, and policies.
• Identify opportunities to improve processes and enhance the customer experience.

• High school diploma or equivalent (college degree preferred).
• Proven experience in customer service, live chat support, or similar remote roles .
• Excellent written communication skills with strong grammar and spelling.
• Ability to multitask and manage multiple chat conversations simultaneously.
• Strong problem-solving and critical-thinking skills.
• Proficiency in using CRM tools, help desk software, or live chat platforms.
• Reliable internet connection and a dedicated workspace for remote work.
• Flexibility to work in shifts, including evenings, weekends, or holidays as needed.

• Fully remote role – work from home.
• Requires reliable internet and suitable home office setup.
• Shift-based schedules depending on customer support hours.

• Competitive hourly rate/salary
• Flexible remote work environment.
• Paid training and development opportunities.
• Career advancement pathways within the customer experience team.

A Chat Operator will play a crucial role in providing exceptional customer support and assistance through chat-based interactions. Your excellent communication skills, problem-solving abilities, and commitment to delivering outstanding service will be key in ensuring a positive experience for our customers.

• Engage with customers via chat to provide information, answer inquiries, and resolve issues promptly and professionally.
• Develop a deep understanding of the company's products or services to provide accurate and comprehensive assistance to customers.
• Efficiently manage multiple chat conversations simultaneously, ensuring that each customer receives timely responses.
• Utilize chat support software and related tools to facilitate effective customer interactions and maintain detailed records of customer interactions.
• Educate customers about product features, benefits, and any available promotions or upgrades.
• Identify opportunities to promote additional products or services that align with the customer's needs and preferences.
• Provide feedback on common customer issues or suggestions for process improvement and report technical issues as needed.

• High school diploma or equivalent; additional education or training in customer service is a plus.
• Exceptional written communication skills with a strong command of grammar and spelling.
• Proficiency in typing with a high degree of accuracy.
• Strong problem-solving skills and the ability to think quickly and rationally.
• Ability to work independently and as part of a team in a fast-paced environment.
• Familiarity with chat support software and basic computer skills.
• Willingness to work flexible hours, including evenings, weekends, and holidays, as needed.
• Sales or up-selling experience is a plus but not required.

Essential Duties and Responsibilities:

• Develops and maintains customer relationships utilizing basic Customer Experience Strategy (CES) concepts; engages customers in a friendly and professional manner to build trust and respect; delivers the "Unexpected Discount Tire Experience".
• Provides answers to basic customer inquiries; troubleshoots and diagnoses technical/ product issues; escalates complex inquiries to Sales Specialist.
• Determines customer needs and expectations; empowers customer with the knowledge and tools necessary to "Select the Right Tire" for their needs and budget while ensuring that "Our first consideration is the Safety of the Customer".
• Validates product requirements such as sizing, fitment and safety standards; ensures product recommendations align with industry & company safety standards.
• Entrusted to provide customers special pricing, rebates, discounts or adjustments in order to resolve issues and achieve highest level of customer satisfaction.
• Assist customers in navigation through the Treadwell, BOPIS, and Pit Stop Experience Offers Refund or Replacement certificate for tire purchases.
• Meets business defined Key Performance Indicators (KPIs).
• Follows up on "Found it Lower? Let us know!" inquiries; communicates Company's lowest price offer with customers to win back business and finalize purchase.
• Assists employees or customer by answering questions related to Discount Tire / Discount Tire Direct processes, procedures and services.
• Completes work in a timely and accurate manner while providing exceptional customer service.
• Other duties as assigned.

Qualifications:

• Ability to communicate with customers via written communication is necessary.
• One year sales related experience is preferred. Automotive, Tire industry or Discount Tire store experience is a plus.
• Basic understanding of products and services the Company offers is necessary.
• Basic understanding of CES lead action concepts. Ability to build professional relationships with customers and cross functional teams. Must demonstrate strong attention to detail and data accuracy.
• This position requires excellent verbal and written communication skills; including attentive and active listening to identify and address the customer's needs.
• Customer service skills, including the ability to manage and respond to different customer situations while maintaining a positive and friendly attitude are essential. Basic level computer experience, including skills in Microsoft Word and Excel, is necessary.
• The ability to work successfully independently and within a team is necessary.
• The ability to work efficiently under pressure, accurately meet deadlines, present a professional demeanor and work well independently is essential.
• In addition, organizational and problem solving skills, a can-do attitude, and the ability to adjust to changing requirements are essential.
• Maintaining confidentiality, treating others with respect and upholding Company values are key attributes.

We are seeking a highly motivated and detail-oriented Live Chat Support Specialist to join our remote customer support team. In this role, you will provide real-time support to customers through live chat, ensuring that their questions and concerns are resolved quickly and effectively. You will serve as the first point of contact for our clients, representing our brand with professionalism, empathy, and efficiency.

Responsibilities:
• Handle multiple live chat conversations simultaneously while maintaining accuracy and professionalism.
• Provide clear, accurate, and timely responses to customer inquiries.
• Troubleshoot customer issues and escalate complex cases when necessary.
• Document customer interactions and maintain records in CRM systems.
• Collaborate with other departments to improve customer satisfaction.
• Contribute to knowledge base articles and FAQs.

Qualifications:
• High School Diploma or equivalent (Associate’s or Bachelor’s degree a plus).
• 1+ year of experience in customer service or online chat support.
• Excellent written communication and multitasking skills.
• Strong problem-solving ability and attention to detail.
• Proficiency with Microsoft Office, chat platforms, and CRM tools.
• Ability to work independently in a fully remote environment.

Benefits:
• Competitive pay with performance-based incentives.
• Flexible remote work schedule.
• Paid training and career development opportunities.
• Health, dental, and vision insurance (depending on eligibility).
• Supportive and collaborative remote team environment.

Schedule: Full-time or part-time, flexible shifts available.

We are seeking a dynamic and customer-focused individual to join our team as a Live Chat Support Representative at ValueAdd Research and Analytics Solutions LLP. As a key player in our Outsourcing/Offshoring industry, you will be responsible for providing exceptional customer service and technical support through live chat interactions. If you have a passion for helping others and thrive in a fast-paced environment, we want to hear from you!

• Respond to customer inquiries and issues via live chat in a timely and professional manner
• Provide accurate information and technical support to customers
• Troubleshoot and resolve customer problems efficiently
• Escalate complex issues to the appropriate department for resolution
• Maintain detailed records of customer interactions and transactions

• Excellent communication skills, both written and verbal
• Strong customer service orientation
• Ability to multitask and prioritize in a fast-paced environment
• Technical aptitude and problem-solving skills
• Previous experience in a customer service or technical support role is a plus

If you are ready to take on this exciting opportunity and make a difference in the lives of our customers, apply now!

We are looking for a friendly, tech-savvy, and customer-focused Live Chat Agent to assist customers via live messaging platforms. As the first point of contact, you will answer questions, resolve issues, and provide product or service information all through chat. No phone calls required.

This role is perfect for remote workers who enjoy written communication, multitasking, and helping others in real time.

• Respond to customer inquiries through live chat in a timely, friendly, and professional manner
• Provide accurate product or service information
• Troubleshoot and resolve basic customer issues or escalate complex ones
• Maintain customer satisfaction by providing excellent support
• Keep detailed and accurate records of interactions
• Meet daily chat volume and response time targets
• Collaborate with other team members to improve service processes

• High school diploma or equivalent (college degree is a plus)
• Excellent written communication and typing skills
• Ability to multitask and manage multiple chat windows
• Comfortable using technology and web-based tools
• Previous customer service or chat support experience preferred (but not always required)
• Ability to work independently and follow instructions
• Reliable internet connection and quiet workspace