904 Online Chat jobs in the United States

Live Chat Specialist

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Remote Cal Paso Solar Electric Inc

Posted 1 day ago

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Job Description

Full time Permanent

As a Remote Live Chat Specialist, you will be the first point of contact for our customers, providing them with immediate assistance and support through live chat. Your role is crucial in ensuring customer satisfaction and loyalty. You will be responsible for addressing inquiries, resolving issues, and guiding customers through their interactions with our products or services.

Key Responsibilities:

- Engage with customers via live chat to address inquiries and provide product/service information.
- Respond to customer questions and concerns in a timely and professional manner.
- Troubleshoot and resolve customer issues by identifying the root cause and providing effective solutions.
- Maintain accurate records of customer interactions and transactions in our CRM system.
- Collaborate with team members and other departments to resolve complex issues and improve the overall customer experience.
- Stay updated on product knowledge, company policies, and industry trends to provide accurate information to customers.
- Participate in training sessions and team meetings to enhance skills and share insights.
- Strive to meet and exceed performance metrics, including response times and customer satisfaction scores.

Qualifications:

- High school diploma or equivalent; relevant experience in customer service or support is preferred.
- Excellent written communication skills with a strong command of grammar and spelling.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Strong problem-solving skills and a customer-centric approach.
- Proficiency in using chat software, CRM systems, and standard office applications.
- Previous experience in a live chat or customer support role is a plus.
- Availability to work flexible hours, including evenings and weekends as needed.

What We Offer:

- Competitive salary and performance-based bonuses.
- Flexible working hours and the ability to work from anywhere.
- Comprehensive training and ongoing support.
- Opportunities for professional development and career advancement.
- A collaborative and inclusive company culture.

Company Details

Not your typical solar company! Here at Cal Paso Solar Electric, we design and install commercial and residential photovoltaic electric systems. We put our clients needs first and our A+ BBB rating proves our commitment to your satisfaction. With over 50 years of construction and electrical engineering, whether your system is small or utility scale, Cal Paso Solar Electric will handle your needs with a smile. Visit our website to meet our team.
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Live Chat Agent

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Remote $21 - $29 per hour Iverson Consulting Inc

Posted 8 days ago

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Job Description

Full time Permanent

We are currently seeking a reliable, articulate, and customer-focused Live Chat Agent to join our remote support team. As a Live Chat Agent, you will be the first point of contact for our clients and website visitors, providing real-time assistance through our live chat platform. You’ll play a key role in delivering a positive customer experience by addressing inquiries, solving problems, and guiding users to appropriate solutions or departments.

Key Responsibilities
  • Respond promptly to customer inquiries via live chat in a professional and friendly manner
  • Identify customer needs and provide accurate, relevant information or escalate as needed
  • Maintain a high level of product and service knowledge to confidently answer questions
  • Manage multiple chat conversations simultaneously while maintaining attention to detail
  • Troubleshoot basic issues and offer step-by-step guidance
  • Document interactions and feedback accurately in the system
  • Collaborate with internal teams to resolve customer concerns efficiently
  • Follow communication procedures, guidelines, and policies
Requirements
  • High school diploma or equivalent (Associate’s or Bachelor’s degree is a plus)
  • Previous experience in customer service, help desk, or live chat support preferred
  • Excellent written communication skills with proper grammar and spelling
  • Comfortable handling multiple chats at once and navigating different systems
  • Strong problem-solving abilities and a customer-first mindset

Company Details

We are more than consultants; we are dedicated partners in your success. Our approach is built on a foundation of meticulous research, proactive communication, and an unwavering commitment to ethical advocacy. We pride ourselves on turning challenges into opportunities and policy goals into reality. For years, Iverson Consulting Inc. has been the trusted advisor for businesses, associations, and organizations seeking to make an impact within Montana's unique political landscape. Our deep-rooted understanding of legislative processes, key stakeholders, and regulatory environments allows us to craft strategies that are not only effective but also sustainable. Iverson Consulting Inc. stands at the forefront of government relations in Montana. We provide unparalleled strategic advice, helping our clients navigate the complexities of the legislative process with confidence and precision.
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Live Chat Specialist

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Remote $28 - $34 per hour Medalogix

Posted 11 days ago

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Job Description

Full time Permanent

Medalogix LLC is seeking a highly motivated Live Chat Specialist to join our dynamic Customer Support team. As a Live Chat Specialist, you will be responsible for providing exceptional customer service and technical support to our clients through live chat. This role requires excellent communication skills, problem-solving abilities, and a passion for helping others.

Responsibilities:
  • Respond to customer inquiries and technical issues via live chat in a timely and professional manner
  • Provide accurate information and solutions to customers to ensure a positive experience
  • Escalate complex issues to appropriate team members for resolution
  • Maintain detailed records of customer interactions and resolutions
  • Identify opportunities for process improvement and provide feedback to management
Qualifications:
  • 1+ years of experience in customer service or technical support
  • Excellent written and verbal communication skills
  • Strong problem-solving abilities and attention to detail
  • Ability to multitask and prioritize in a fast-paced environment
  • Proficiency in using live chat software and CRM systems

If you are passionate about customer service and enjoy helping others, we encourage you to apply for the Live Chat Specialist position at Medalogix LLC.

Company Details

Medalogix is a company specializing in data analytics and machine learning solutions for the post-acute care sector, particularly home health and hospice agencies. They develop software solutions that leverage data to improve patient care, optimize resource allocation, and reduce costs within these settings. Medalogix aims to empower clinicians and agencies to provide the right care at the right time, leading to better patient outcomes.
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Live chat agent

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Remote $25 - $40 per hour Atterx Biotherapeutics

Posted 12 days ago

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Job Description

Part Time Permanent

The Remote Live Chat Agent is responsible for providing excellent customer service via live chat. This includes assisting customers with inquiries, resolving issues, and providing product/service information. The agent will handle a high volume of chat interactions while maintaining a professional and friendly demeanor.

Key Responsibilities:

* Customer Support:
* Respond to customer inquiries promptly and professionally through live chat.
* Provide accurate information about products, services, and company policies.
* Assist customers with troubleshooting technical issues.
* Resolve customer complaints and issues efficiently and effectively.
* Escalate complex issues to the appropriate departments.
* Communication:
* Maintain clear, concise, and grammatically correct written communication.
* Use a friendly and empathetic tone in all interactions.
* Actively listen to customer concerns and needs.
* Follow communication scripts and guidelines when necessary.
* Sales and Up-selling:
* Identify opportunities to upsell or cross-sell products and services.
* Promote special offers and promotions to customers.
* Meet or exceed sales targets as assigned.
* Technical Proficiency:
* Utilize chat software and CRM systems effectively.
* Navigate company databases and knowledge bases to find information.
* Troubleshoot technical issues and provide basic IT support.
* Performance and Metrics:
* Meet or exceed key performance indicators (KPIs) such as chat response time, resolution rate, and customer satisfaction.
* Maintain a high level of accuracy and attention to detail.
* Adhere to company policies and procedures.
* Training and Development:
* Participate in training programs to stay up-to-date on products, services, and company policies.
* Seek feedback and continuously improve customer service skills.
* Other Duties:
* Perform other duties as assigned by the Customer Service Manager.

Qualifications:

* Education: High school diploma or equivalent.
* Experience:
* Prior experience in customer service or a related field preferred.
* Experience with live chat software is a plus.
* Skills:
* Excellent written and verbal communication skills.
* Strong problem-solving abilities.
* Ability to multitask and handle a high volume of chat interactions.
* Proficiency in using computers and software applications.
* Ability to work independently and as part of a team.
* Strong attention to detail and accuracy.
* Ability to remain calm and professional under pressure.
* Technical Requirements:
* Reliable internet connection.
* Quiet workspace free from distractions.
* Computer with necessary software.

Benefits:

* Competitive salary.
* Opportunities for advancement.
* Training and development programs.

Company Details

As a specialty pharmaceutical company, Atterx has received initial funding to develop proprietary therapies for the prevention and treatment of multi-drug resistant bacterial infections. Atterx is following a proven clinical strategy, with key milestone targets in place. We bring an experienced management team to this important work with extensive expertise in all aspects of the pharmaceutical industry.
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Live Chat Agent

Premium Job
Remote $20 - $30 per hour The Oregon International Air Show

Posted 13 days ago

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Job Description

Full time Permanent

We are looking for a highly motivated and customer-focused Live Chat Agent to join our customer support team. As a Live Chat Agent, you will be the first point of contact for our customers, providing real-time assistance via online chat. Your role is critical in delivering a seamless, positive customer experience by answering inquiries, resolving issues, and guiding users through products or services.

Key Responsibilities:
  • Respond promptly to customer inquiries via live chat in a professional and friendly manner.
  • Identify customer needs and provide appropriate solutions or alternatives.
  • Resolve product or service issues by clarifying the customer's concern, determining the cause, and explaining the best solution.
  • Escalate complex issues to the appropriate departments when necessary.
  • Maintain accurate records of customer interactions and transactions.
  • Meet individual and team performance goals (e.g., chat volume, response time, customer satisfaction).
  • Follow communication scripts, company policies, and standard procedures.
  • Continuously learn about product updates and services to better assist customers.
Requirements:
  • High school diploma or equivalent (Associate’s or Bachelor’s degree preferred).
  • Previous experience in a customer service or live chat support role is a plus.
  • Excellent written communication skills in English (additional languages are a bonus).
  • Strong typing skills with speed and accuracy.
  • Ability to multitask and manage multiple chat conversations at once.
  • Patience, empathy, and a customer-first attitude.
  • Tech-savvy and comfortable using live chat software, CRM tools, and helpdesk platforms.

Benefits for all employees include:
-Health Insurance: Insurance covers vision and dental.
- Company Pension plan
-Work/Life Balance/401k
-Tuition Reimbursement Assistance & Education Life Works
-Employee Stock Purchase Plan
-Employee Wellness and Superannuation plans
-Amazing Vacation and flexible work-from-home schedule.

Company Details

For over 35 years, the Oregon International Air Show has been part of the local Oregon community, promoting aviation and supporting location charities. 2014 – Now: In late 2014, president Judy Willey stepped down. Bill Braack – then the Air Show Director of Operations – stepped into her role. Due to COVID-19 concerns and restrictions, the Oregon Air Show cancelled the 2020 show – scheduled for September 25–27 at the McMinnville Municipal Airport. It was the first time in Oregon Air Show history that the show was cancelled. In 2021, the Oregon Air Show planned to produce two shows. The first show was to be at the Hillsboro Airport from May 21-23, 2021, but was deferred to 2022 due to COVID-19 concerns and restrictions. The second show – held in a Drive-In format – was held at the McMinnville Municipal Airport on July 30 – August 1, 2021. The Drive-In was the first of its kind in Oregon Air Show history. In 2022, the Oregon Air Show produced two shows in its history. On May 20-22nd, 2022, the Oregon Air Show featured the first all-female air show in modern history. The F-35A Demo Team, F-16 Viper Demo, and F/A-18E/F Rhino Demo Team, as well as civilian pilots & performers like Vicky Benzing, Anna Serbinenko, and Misty Blues, headlined the show. In August – less than three months after the Hillsboro show – we kicked off the Oregon International Air Show in McMinnville, headlined by the USAF Thunderbirds and the USAF F-35A Lightning II Demo Team. We were able to return our se...
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Live Chat Support Agent

Premium Job
Remote $29 - $39 per hour The Ward Team

Posted 1 day ago

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Job Description

Full time Graduate

We are looking for a reliable and tech-savvy Live Chat Support Agent to provide real-time assistance to customers through our online chat platform. This role is ideal for individuals who enjoy helping others and are seeking a full-time position with flexible hours. You will be responsible for delivering prompt, courteous, and accurate support while maintaining a high standard of customer satisfaction.

Responsibilities:
  • Communicate with customers via live chat to answer questions, resolve issues, and provide product or service information
  • Handle multiple chat conversations simultaneously in a fast-paced environment
  • Identify customer needs and offer appropriate solutions or escalate when necessary
  • Maintain detailed and accurate records of customer interactions
  • Follow up with customers to ensure their issues are resolved
  • Collaborate with team members and other departments to enhance customer support processes
  • Stay up to date with product updates, features, and company policies
Requirements:
  • Strong written communication skills with excellent grammar and spelling
  • Fast and accurate typing skills (minimum 45 WPM preferred)
  • Previous experience in live chat or customer support is a plus
  • Ability to work independently and manage time effectively in a remote environment
  • High attention to detail and ability to multitask
  • A reliable internet connection and quiet workspace
  • Flexible availability to cover shifts across various time zones, including evenings and weekends if needed
Qualifications:
  • Familiarity with tools like Zendesk, Intercom, Freshchat, or similar
  • Experience in customer service within e-commerce, SaaS, or digital services
  • Bilingual or multilingual capabilities are a strong plus
What We Offer:
  • Full-time hours with flexible scheduling options
  • Remote work opportunity
  • Competitive pay and benefits
  • Supportive and inclusive team culture
  • Opportunities for growth and advancement

Company Details

A genuine family real estate team at Keller Williams Tampa Properties, The Ward Team has been selling homes in Tampa Bay for over 25 years. The Ward Team is comprised of Jim, Nancy, Michael & Katie Ward. They successfully sell residential real estate in Tampa Bay, serving the needs of first-time homebuyers, seniors, military, and relocation clients. As long-term residents of the area, The Ward Team knows the area! They specialize in selling luxury homes, new homes, waterfront homes, and golf course homes.
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Live Chat Support Specialist

Premium Job
Remote $34 - $56 per hour Vontier Corporation

Posted 19 days ago

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Job Description

Part Time Permanent

We are seeking a tech-savvy, customer-focused Live Chat Support Specialist to join our remote support team. In this role, you'll be the first point of contact for customers via live chat, helping resolve issues, answer questions, and provide a seamless support experience—all from the comfort of your home.

Key Responsibilities:
  • Respond promptly and professionally to customer inquiries via live chat
  • Guide customers through basic troubleshooting, order status, product questions, and service issues
  • Escalate complex cases to appropriate departments when needed
  • Maintain clear and accurate records of interactions using chat software and CRM systems
  • Follow company communication scripts and support guidelines
  • Identify customer needs and provide timely, personalized solutions
  • Multitask between several chat windows while maintaining accuracy and empathy
Requirements:
  • High school diploma or GED required; associate degree or higher a plus
  • Previous experience in live chat, customer service, or online support (preferred)
  • Strong written communication skills with excellent grammar and typing speed (40+ WPM)
  • Comfortable using chat platforms, CRM systems, and web-based tools
  • Reliable internet connection and quiet home workspace
  • Ability to remain calm and focused under pressure
  • Self-motivated with strong attention to detail
Work Schedule & Benefits:
  • Flexible shifts (part-time or full-time)
  • 100% remote
  • Paid training and onboarding
  • Opportunity for career advancement
  • Supportive team environment and performance bonuses (if applicable)

Company Details

Vontier Corporation is an industrial technology company focused on mobility solutions, providing hardware and software for fueling, vehicle repair, and other related services. They operate in the mobility ecosystem, offering solutions for convenience stores, car washes, EV charging, and fleets. Vontier was spun off from Fortive in 2020 and is headquartered in Raleigh, North Carolina.
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Remote Live Chat Specialist

Premium Job
Remote $25 - $39 per hour Sappi Inc

Posted today

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Job Description

Full time Permanent

We are seeking a customer-focused, detail-oriented, and articulate Remote Live Chat Specialist to join our support team. In this role, you’ll communicate with customers exclusively through live chat, providing real-time assistance, resolving inquiries, and ensuring a seamless online experience.

As a key representative of our brand, you will play an essential role in maintaining high levels of customer satisfaction by delivering fast, accurate, and friendly support — all from the comfort of your home.

Key Responsibilities:
  • Provide real-time support to customers via live chat, addressing product inquiries, order issues, account questions, and general troubleshooting
  • Maintain a professional, friendly, and empathetic tone in every customer interaction
  • Handle multiple live chat conversations at once while maintaining accuracy and attention to detail
  • Guide users through website navigation, product selection, and self-service options when applicable
  • Escalate complex or unresolved issues to the appropriate internal teams following company protocols
  • Accurately document customer interactions and outcomes in the support system (CRM or help desk platform)
  • Stay up to date on company products, services, processes, and policies to ensure accurate support
  • Meet or exceed key performance indicators (KPIs) including average response time, resolution time, and customer satisfaction scores (CSAT)
  • Identify opportunities to improve the customer experience and relay customer feedback to management
Qualifications:
  • High school diploma or equivalent required; college degree preferred
  • 1–2 years of experience in a customer service, help desk, or live chat support role
  • Exceptional written communication skills, with a strong command of grammar and clarity
  • Fast and accurate typing skills (minimum of 50 WPM preferred)
  • Ability to manage multiple conversations simultaneously in a high-volume environment
  • Self-motivated with excellent time management skills and the ability to work independently
  • Proficient in using live chat platforms (e.g., Zendesk, Intercom, Freshchat, LiveChat) and collaboration tools (e.g., Slack, Zoom, Microsoft Teams)
  • Comfortable navigating multiple software systems and tabs during interactions
  • Reliable internet connection and a quiet, professional remote work environment
Preferred Skills & Experience:
  • Experience supporting customers in e-commerce, SaaS, tech, or subscription-based services
  • Familiarity with CRM tools like HubSpot, Salesforce, or Zoho
  • Bilingual or multilingual abilities (Spanish, French, German, etc.)
  • Experience with chatbot platforms and knowledge base tools
What We Offer:
  • Competitive pay and performance-based bonuses
  • Flexible work hours and remote-first work culture
  • Paid training and continuous learning opportunities
  • Opportunities for career advancement in a growing company
  • Supportive and inclusive virtual team environment
  • Paid time off, wellness days, and holiday benefits (based on role type)
Ready to Apply?

If you're passionate about helping others, have a knack for clear communication, and enjoy working in a digital-first environment, we’d love to hear from you. Apply now and help us create meaningful online experiences for our customers — one chat at a time.

Company Details

Sappi is a global woodfiber company focused on creating sustainable products from renewable resources, like wood. Founded in 1936, the company produces specialty papers, packaging, pulp, and biomaterials for a variety of industries, including textiles, cosmetics, and pharmaceuticals. With manufacturing facilities on three continents and sales in over 150 countries, Sappi is committed to sustainability, the bio-based circular economy, and setting science-based targets for emission reduction
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Remote Live Chat Representative

Premium Job
Remote $30 - $40 per hour Trescal

Posted 1 day ago

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Job Description

Full time Permanent

We are looking for a highly motivated, articulate, and detail-oriented Remote Live Chat Representative to join our growing virtual customer support team. In this role, you will provide real-time, written communication to assist customers with inquiries, support needs, and general product guidance through live chat platforms. Unlike phone-based roles, your work will focus exclusively on online communication — ideal for individuals who enjoy multitasking, writing clearly, and helping people in a fast-paced digital environment.

You will be the first point of contact for users navigating purchases, resolving technical issues, or seeking information about our offerings. Your ability to understand customer needs, offer solutions, and provide a positive experience will directly impact customer satisfaction, retention, and brand loyalty.

This entry-level role is perfect for individuals who want to launch a remote career , gain experience in customer service, and grow within a digital-first company culture.

Key Responsibilities:
  • Monitor and respond to multiple live chats simultaneously while maintaining a professional and friendly tone
  • Engage proactively with users to assist them in navigating the website, finalizing purchases, or resolving account issues
  • Handle a wide range of customer questions, including billing inquiries, order tracking, account access, product usage, subscription updates, and returns/refunds
  • Guide customers through step-by-step solutions, using clear, accurate, and non-technical language
  • Escalate unresolved, sensitive, or technical issues to Tier 2 Support or the appropriate department, following internal protocols
  • Update customer records and log all interactions in the company’s CRM or help desk software with precision and attention to detail
  • Meet or exceed KPIs, such as chat response times, customer satisfaction ratings (CSAT), and first-contact resolution (FCR) metrics
  • Stay up to date on company policies, new product launches, website updates, and customer support best practices through team briefings and ongoing training
  • Help identify common customer pain points and suggest improvements to FAQs, help articles, or user flows
  • Contribute to a collaborative, remote-first culture by attending virtual team meetings, training sessions, and feedback check-ins

Company Details

Trescal is a global leader in calibration services, providing high-quality measurement solutions to industries that rely on precision. We help businesses ensure the accuracy of their equipment and instrumentation, which is crucial to maintaining quality and compliance across a variety of sectors, including automotive, aerospace, pharmaceuticals, and manufacturing. With a focus on sustainability and innovation, Trescal is committed to advancing a culture of precision and reliability. Our services are powered by a network of more than 4,000 employees across over 25 countries, and we operate with an unwavering commitment to delivering exceptional quality and customer satisfaction. At Trescal, we support clients by offering a wide range of calibration services, including temperature, pressure, dimensional, electrical, and more. Our facilities are equipped with cutting-edge technology and adhere to the highest industry standards, ensuring our clients meet compliance and performance requirements.
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Remote Live Chat Agent

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Remote $30 - $36 per hour Sappi Inc

Posted 1 day ago

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Job Description

Full time Permanent

We are looking for a Remote Live Chat Agent to join our customer service team. In this role, you will be the first point of contact for customers who need assistance via live chat on our website or app. Your primary responsibility will be to provide real-time support, answer inquiries, resolve issues, and ensure a seamless customer experience.

This position is ideal for individuals who have strong written communication skills, can multitask efficiently, and enjoy helping others in a fast-paced online environment.

 Responsibilities:
  • Provide real-time customer support through live chat
  • Respond to inquiries regarding products, services, policies, billing, or technical issues
  • Assist customers in navigating the website, placing orders, or troubleshooting problems
  • Escalate complex issues to appropriate departments or supervisors when necessary
  • Maintain a positive, empathetic, and professional tone at all times
  • Document interactions and update customer records accurately in the CRM
  • Meet individual performance metrics including chat response time, resolution rate, and customer satisfaction scores
  • Collaborate with team members and other departments to resolve customer concerns
  • Stay up-to-date on product knowledge, system updates, and company policies

Company Details

We innovate and act responsibly, supporting our stakeholders with sustainable wood fiber and medical products and bio-based solutions that encourage circular economies. We are one global company building a more circular economy with production facilities in Europe, North America, and South Africa that focus on sustainable processes and products. We invest in our people, facilities and processes to ensure we create value for all our stakeholders by creating products that are relevant, sustainable and aimed at growing markets.
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