904 Online Chat jobs in the United States
Live Chat Specialist
Posted 1 day ago
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Job Description
As a Remote Live Chat Specialist, you will be the first point of contact for our customers, providing them with immediate assistance and support through live chat. Your role is crucial in ensuring customer satisfaction and loyalty. You will be responsible for addressing inquiries, resolving issues, and guiding customers through their interactions with our products or services.
Key Responsibilities:
- Engage with customers via live chat to address inquiries and provide product/service information.
- Respond to customer questions and concerns in a timely and professional manner.
- Troubleshoot and resolve customer issues by identifying the root cause and providing effective solutions.
- Maintain accurate records of customer interactions and transactions in our CRM system.
- Collaborate with team members and other departments to resolve complex issues and improve the overall customer experience.
- Stay updated on product knowledge, company policies, and industry trends to provide accurate information to customers.
- Participate in training sessions and team meetings to enhance skills and share insights.
- Strive to meet and exceed performance metrics, including response times and customer satisfaction scores.
Qualifications:
- High school diploma or equivalent; relevant experience in customer service or support is preferred.
- Excellent written communication skills with a strong command of grammar and spelling.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Strong problem-solving skills and a customer-centric approach.
- Proficiency in using chat software, CRM systems, and standard office applications.
- Previous experience in a live chat or customer support role is a plus.
- Availability to work flexible hours, including evenings and weekends as needed.
What We Offer:
- Competitive salary and performance-based bonuses.
- Flexible working hours and the ability to work from anywhere.
- Comprehensive training and ongoing support.
- Opportunities for professional development and career advancement.
- A collaborative and inclusive company culture.
Company Details
Live Chat Agent
Posted 8 days ago
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Job Description
We are currently seeking a reliable, articulate, and customer-focused Live Chat Agent to join our remote support team. As a Live Chat Agent, you will be the first point of contact for our clients and website visitors, providing real-time assistance through our live chat platform. You’ll play a key role in delivering a positive customer experience by addressing inquiries, solving problems, and guiding users to appropriate solutions or departments.
Key Responsibilities- Respond promptly to customer inquiries via live chat in a professional and friendly manner
- Identify customer needs and provide accurate, relevant information or escalate as needed
- Maintain a high level of product and service knowledge to confidently answer questions
- Manage multiple chat conversations simultaneously while maintaining attention to detail
- Troubleshoot basic issues and offer step-by-step guidance
- Document interactions and feedback accurately in the system
- Collaborate with internal teams to resolve customer concerns efficiently
- Follow communication procedures, guidelines, and policies
- High school diploma or equivalent (Associate’s or Bachelor’s degree is a plus)
- Previous experience in customer service, help desk, or live chat support preferred
- Excellent written communication skills with proper grammar and spelling
- Comfortable handling multiple chats at once and navigating different systems
- Strong problem-solving abilities and a customer-first mindset
Company Details
Live Chat Specialist
Posted 11 days ago
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Job Description
Medalogix LLC is seeking a highly motivated Live Chat Specialist to join our dynamic Customer Support team. As a Live Chat Specialist, you will be responsible for providing exceptional customer service and technical support to our clients through live chat. This role requires excellent communication skills, problem-solving abilities, and a passion for helping others.
Responsibilities:- Respond to customer inquiries and technical issues via live chat in a timely and professional manner
- Provide accurate information and solutions to customers to ensure a positive experience
- Escalate complex issues to appropriate team members for resolution
- Maintain detailed records of customer interactions and resolutions
- Identify opportunities for process improvement and provide feedback to management
- 1+ years of experience in customer service or technical support
- Excellent written and verbal communication skills
- Strong problem-solving abilities and attention to detail
- Ability to multitask and prioritize in a fast-paced environment
- Proficiency in using live chat software and CRM systems
If you are passionate about customer service and enjoy helping others, we encourage you to apply for the Live Chat Specialist position at Medalogix LLC.
Company Details
Live chat agent
Posted 12 days ago
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Job Description
The Remote Live Chat Agent is responsible for providing excellent customer service via live chat. This includes assisting customers with inquiries, resolving issues, and providing product/service information. The agent will handle a high volume of chat interactions while maintaining a professional and friendly demeanor.
Key Responsibilities:
* Customer Support:
* Respond to customer inquiries promptly and professionally through live chat.
* Provide accurate information about products, services, and company policies.
* Assist customers with troubleshooting technical issues.
* Resolve customer complaints and issues efficiently and effectively.
* Escalate complex issues to the appropriate departments.
* Communication:
* Maintain clear, concise, and grammatically correct written communication.
* Use a friendly and empathetic tone in all interactions.
* Actively listen to customer concerns and needs.
* Follow communication scripts and guidelines when necessary.
* Sales and Up-selling:
* Identify opportunities to upsell or cross-sell products and services.
* Promote special offers and promotions to customers.
* Meet or exceed sales targets as assigned.
* Technical Proficiency:
* Utilize chat software and CRM systems effectively.
* Navigate company databases and knowledge bases to find information.
* Troubleshoot technical issues and provide basic IT support.
* Performance and Metrics:
* Meet or exceed key performance indicators (KPIs) such as chat response time, resolution rate, and customer satisfaction.
* Maintain a high level of accuracy and attention to detail.
* Adhere to company policies and procedures.
* Training and Development:
* Participate in training programs to stay up-to-date on products, services, and company policies.
* Seek feedback and continuously improve customer service skills.
* Other Duties:
* Perform other duties as assigned by the Customer Service Manager.
Qualifications:
* Education: High school diploma or equivalent.
* Experience:
* Prior experience in customer service or a related field preferred.
* Experience with live chat software is a plus.
* Skills:
* Excellent written and verbal communication skills.
* Strong problem-solving abilities.
* Ability to multitask and handle a high volume of chat interactions.
* Proficiency in using computers and software applications.
* Ability to work independently and as part of a team.
* Strong attention to detail and accuracy.
* Ability to remain calm and professional under pressure.
* Technical Requirements:
* Reliable internet connection.
* Quiet workspace free from distractions.
* Computer with necessary software.
Benefits:
* Competitive salary.
* Opportunities for advancement.
* Training and development programs.
Company Details
Live Chat Agent
Posted 13 days ago
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Job Description
We are looking for a highly motivated and customer-focused Live Chat Agent to join our customer support team. As a Live Chat Agent, you will be the first point of contact for our customers, providing real-time assistance via online chat. Your role is critical in delivering a seamless, positive customer experience by answering inquiries, resolving issues, and guiding users through products or services.
Key Responsibilities:- Respond promptly to customer inquiries via live chat in a professional and friendly manner.
- Identify customer needs and provide appropriate solutions or alternatives.
- Resolve product or service issues by clarifying the customer's concern, determining the cause, and explaining the best solution.
- Escalate complex issues to the appropriate departments when necessary.
- Maintain accurate records of customer interactions and transactions.
- Meet individual and team performance goals (e.g., chat volume, response time, customer satisfaction).
- Follow communication scripts, company policies, and standard procedures.
- Continuously learn about product updates and services to better assist customers.
- High school diploma or equivalent (Associate’s or Bachelor’s degree preferred).
- Previous experience in a customer service or live chat support role is a plus.
- Excellent written communication skills in English (additional languages are a bonus).
- Strong typing skills with speed and accuracy.
- Ability to multitask and manage multiple chat conversations at once.
- Patience, empathy, and a customer-first attitude.
- Tech-savvy and comfortable using live chat software, CRM tools, and helpdesk platforms.
Benefits for all employees include:
-Health Insurance: Insurance covers vision and dental.
- Company Pension plan
-Work/Life Balance/401k
-Tuition Reimbursement Assistance & Education Life Works
-Employee Stock Purchase Plan
-Employee Wellness and Superannuation plans
-Amazing Vacation and flexible work-from-home schedule.
Company Details
Live Chat Support Agent
Posted 1 day ago
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Job Description
We are looking for a reliable and tech-savvy Live Chat Support Agent to provide real-time assistance to customers through our online chat platform. This role is ideal for individuals who enjoy helping others and are seeking a full-time position with flexible hours. You will be responsible for delivering prompt, courteous, and accurate support while maintaining a high standard of customer satisfaction.
Responsibilities:- Communicate with customers via live chat to answer questions, resolve issues, and provide product or service information
- Handle multiple chat conversations simultaneously in a fast-paced environment
- Identify customer needs and offer appropriate solutions or escalate when necessary
- Maintain detailed and accurate records of customer interactions
- Follow up with customers to ensure their issues are resolved
- Collaborate with team members and other departments to enhance customer support processes
- Stay up to date with product updates, features, and company policies
- Strong written communication skills with excellent grammar and spelling
- Fast and accurate typing skills (minimum 45 WPM preferred)
- Previous experience in live chat or customer support is a plus
- Ability to work independently and manage time effectively in a remote environment
- High attention to detail and ability to multitask
- A reliable internet connection and quiet workspace
- Flexible availability to cover shifts across various time zones, including evenings and weekends if needed
- Familiarity with tools like Zendesk, Intercom, Freshchat, or similar
- Experience in customer service within e-commerce, SaaS, or digital services
- Bilingual or multilingual capabilities are a strong plus
- Full-time hours with flexible scheduling options
- Remote work opportunity
- Competitive pay and benefits
- Supportive and inclusive team culture
- Opportunities for growth and advancement
Company Details
Live Chat Support Specialist
Posted 19 days ago
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Job Description
We are seeking a tech-savvy, customer-focused Live Chat Support Specialist to join our remote support team. In this role, you'll be the first point of contact for customers via live chat, helping resolve issues, answer questions, and provide a seamless support experience—all from the comfort of your home.
Key Responsibilities:- Respond promptly and professionally to customer inquiries via live chat
- Guide customers through basic troubleshooting, order status, product questions, and service issues
- Escalate complex cases to appropriate departments when needed
- Maintain clear and accurate records of interactions using chat software and CRM systems
- Follow company communication scripts and support guidelines
- Identify customer needs and provide timely, personalized solutions
- Multitask between several chat windows while maintaining accuracy and empathy
- High school diploma or GED required; associate degree or higher a plus
- Previous experience in live chat, customer service, or online support (preferred)
- Strong written communication skills with excellent grammar and typing speed (40+ WPM)
- Comfortable using chat platforms, CRM systems, and web-based tools
- Reliable internet connection and quiet home workspace
- Ability to remain calm and focused under pressure
- Self-motivated with strong attention to detail
- Flexible shifts (part-time or full-time)
- 100% remote
- Paid training and onboarding
- Opportunity for career advancement
- Supportive team environment and performance bonuses (if applicable)
Company Details
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Remote Live Chat Specialist
Posted today
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Job Description
We are seeking a customer-focused, detail-oriented, and articulate Remote Live Chat Specialist to join our support team. In this role, you’ll communicate with customers exclusively through live chat, providing real-time assistance, resolving inquiries, and ensuring a seamless online experience.
As a key representative of our brand, you will play an essential role in maintaining high levels of customer satisfaction by delivering fast, accurate, and friendly support — all from the comfort of your home.
Key Responsibilities:- Provide real-time support to customers via live chat, addressing product inquiries, order issues, account questions, and general troubleshooting
- Maintain a professional, friendly, and empathetic tone in every customer interaction
- Handle multiple live chat conversations at once while maintaining accuracy and attention to detail
- Guide users through website navigation, product selection, and self-service options when applicable
- Escalate complex or unresolved issues to the appropriate internal teams following company protocols
- Accurately document customer interactions and outcomes in the support system (CRM or help desk platform)
- Stay up to date on company products, services, processes, and policies to ensure accurate support
- Meet or exceed key performance indicators (KPIs) including average response time, resolution time, and customer satisfaction scores (CSAT)
- Identify opportunities to improve the customer experience and relay customer feedback to management
- High school diploma or equivalent required; college degree preferred
- 1–2 years of experience in a customer service, help desk, or live chat support role
- Exceptional written communication skills, with a strong command of grammar and clarity
- Fast and accurate typing skills (minimum of 50 WPM preferred)
- Ability to manage multiple conversations simultaneously in a high-volume environment
- Self-motivated with excellent time management skills and the ability to work independently
- Proficient in using live chat platforms (e.g., Zendesk, Intercom, Freshchat, LiveChat) and collaboration tools (e.g., Slack, Zoom, Microsoft Teams)
- Comfortable navigating multiple software systems and tabs during interactions
- Reliable internet connection and a quiet, professional remote work environment
- Experience supporting customers in e-commerce, SaaS, tech, or subscription-based services
- Familiarity with CRM tools like HubSpot, Salesforce, or Zoho
- Bilingual or multilingual abilities (Spanish, French, German, etc.)
- Experience with chatbot platforms and knowledge base tools
- Competitive pay and performance-based bonuses
- Flexible work hours and remote-first work culture
- Paid training and continuous learning opportunities
- Opportunities for career advancement in a growing company
- Supportive and inclusive virtual team environment
- Paid time off, wellness days, and holiday benefits (based on role type)
If you're passionate about helping others, have a knack for clear communication, and enjoy working in a digital-first environment, we’d love to hear from you. Apply now and help us create meaningful online experiences for our customers — one chat at a time.
Company Details
Remote Live Chat Representative
Posted 1 day ago
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Job Description
We are looking for a highly motivated, articulate, and detail-oriented Remote Live Chat Representative to join our growing virtual customer support team. In this role, you will provide real-time, written communication to assist customers with inquiries, support needs, and general product guidance through live chat platforms. Unlike phone-based roles, your work will focus exclusively on online communication — ideal for individuals who enjoy multitasking, writing clearly, and helping people in a fast-paced digital environment.
You will be the first point of contact for users navigating purchases, resolving technical issues, or seeking information about our offerings. Your ability to understand customer needs, offer solutions, and provide a positive experience will directly impact customer satisfaction, retention, and brand loyalty.
This entry-level role is perfect for individuals who want to launch a remote career , gain experience in customer service, and grow within a digital-first company culture.
Key Responsibilities:- Monitor and respond to multiple live chats simultaneously while maintaining a professional and friendly tone
- Engage proactively with users to assist them in navigating the website, finalizing purchases, or resolving account issues
- Handle a wide range of customer questions, including billing inquiries, order tracking, account access, product usage, subscription updates, and returns/refunds
- Guide customers through step-by-step solutions, using clear, accurate, and non-technical language
- Escalate unresolved, sensitive, or technical issues to Tier 2 Support or the appropriate department, following internal protocols
- Update customer records and log all interactions in the company’s CRM or help desk software with precision and attention to detail
- Meet or exceed KPIs, such as chat response times, customer satisfaction ratings (CSAT), and first-contact resolution (FCR) metrics
- Stay up to date on company policies, new product launches, website updates, and customer support best practices through team briefings and ongoing training
- Help identify common customer pain points and suggest improvements to FAQs, help articles, or user flows
- Contribute to a collaborative, remote-first culture by attending virtual team meetings, training sessions, and feedback check-ins
Company Details
Remote Live Chat Agent
Posted 1 day ago
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Job Description
We are looking for a Remote Live Chat Agent to join our customer service team. In this role, you will be the first point of contact for customers who need assistance via live chat on our website or app. Your primary responsibility will be to provide real-time support, answer inquiries, resolve issues, and ensure a seamless customer experience.
This position is ideal for individuals who have strong written communication skills, can multitask efficiently, and enjoy helping others in a fast-paced online environment.
Responsibilities:- Provide real-time customer support through live chat
- Respond to inquiries regarding products, services, policies, billing, or technical issues
- Assist customers in navigating the website, placing orders, or troubleshooting problems
- Escalate complex issues to appropriate departments or supervisors when necessary
- Maintain a positive, empathetic, and professional tone at all times
- Document interactions and update customer records accurately in the CRM
- Meet individual performance metrics including chat response time, resolution rate, and customer satisfaction scores
- Collaborate with team members and other departments to resolve customer concerns
- Stay up-to-date on product knowledge, system updates, and company policies