1 Online Communities jobs in the United States
Remote Community Support Coordinator
Posted 11 days ago
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Job Description
Job Summary:
Our Remote Community Support Coordinator helps manage and nurture our online community spaces. You’ll moderate forums or groups, answer member questions, and ensure that the community remains positive, respectful, and helpful. You’ll work closely with community managers to address concerns, escalate issues when needed, and gather feedback for improvement. This fully remote role is ideal for someone who enjoys interacting with people online, solving problems diplomatically, and helping maintain a safe and engaging environment.
Job Responsibilities:
- Monitor community forums, social groups, or online discussion boards to ensure compliance with community guidelines.
- Respond promptly to questions or concerns from members in a clear and respectful manner.
- Remove or flag inappropriate content and manage conflicts professionally.
- Escalate sensitive issues to managers or the appropriate department.
- Compile feedback from the community and share suggestions for enhancing the user experience.
Skills & Competencies:
- Strong written communication skills with diplomacy and tact.
- Good judgment and discretion when handling conflicts.
- Ability to multitask and stay organized while moderating multiple groups.
- Familiarity with community platforms or moderation tools is a plus.
Work Experience & Education Requirements:
- High school diploma or equivalent required.
- Prior experience in online moderation, community management, or customer support preferred.
- Must have reliable internet and a quiet, professional remote workspace.
Company Details
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