3,528 Online Support jobs in the United States

We are seeking a dedicated and customer-focused Client Support Representative to join our team. In this role, you will serve as the first point of contact for clients, providing assistance, resolving inquiries, and ensuring a positive customer experience. The ideal candidate has strong communication skills, a problem-solving mindset, and the ability to build lasting client relationships.

Responsibilities:

• Serve as the primary contact for client inquiries via phone, email, or chat
• Provide accurate information about products, services, and policies
• Resolve client issues promptly and escalate complex matters to the appropriate department when needed
• Maintain detailed and accurate client records in CRM systems
• Follow up with clients to ensure satisfaction and successful resolution of concerns
• Collaborate with internal teams to deliver effective client support
• Assist in onboarding new clients and providing training or guidance as needed
• Meet or exceed service performance metrics and quality standards

Qualifications:

• High school diploma or equivalent; associate or bachelor’s degree preferred
• Previous experience in customer service, client relations, or support role
• Strong verbal and written communication skills
• Proficiency with Microsoft Office Suite and CRM software (Salesforce, HubSpot, or similar)
• Ability to multitask, prioritize, and manage time effectively
• Problem-solving mindset with strong attention to detail
• Ability to remain professional and empathetic in challenging situations

Benefits:

• Competitive salary and performance incentives
• Health, dental, and vision insurance
• Retirement savings plan with employer contribution
• Paid time off, holidays, and sick leave
• Opportunities for career advancement and professional development
• Supportive and collaborative work environment

This is a remote position.

ValueAdd Research and Analytics Solutions LLP is seeking a Virtual Support Representative to join our team. This role will be responsible for providing virtual support to clients and customers, ensuring their needs are met in a timely and professional manner.

If you are a motivated and customer-focused individual with a passion for providing excellent support, we want to hear from you. Apply now to join our team at ValueAdd Research and Analytics Solutions LLP!

Benefits:

• Competitive salary.

• Comprehensive benefits package including medical, dental, and vision.

• Paid time off and holidays.

• Professional development and training opportunities.

Searching for a remote job with flexible hours, weekly pay, and unlimited income potential? our company is now hiring for our Remote Customer Support Team.

Whether you’re a stay-at-home parent, college graduate, career changer, or simply want extra income, this opportunity is designed for anyone motivated to succeed—no prior experience required.
Key Responsibilities
• Handle customer inquiries via phone, email, and Zoom meetings
• Provide personalized support to clients regarding insurance benefits
• Assist customers with policy details, claims, and plan options
• Schedule and host virtual consultations
• Maintain knowledge of products and services to guide customer decisions

Qualifications
No experience needed – we train you
Must be 18+ and legally eligible to work in the U.S.
Strong communication skills (verbal & written)
Comfortable with Zoom, email, and online tools
Self-motivated and reliable
What’s In It For You?

Weekly Pay + Uncapped Bonuses
Residual Income Potential – Earn even when you’re off
Flexible Hours – Part-Time & Full-Time Options
100% Remote – Work from home anywhere in the U.S.
Performance-based company trips & rewards
career growth in a stable, recession-proof industry
Searchable Keywords for Job Boards 

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Apply Now – Start This Week!

Take the first step toward financial freedom and a flexible remote lifestyle. Apply today by sending your resumes and start training in just a few days.

We are seeking a motivated and enthusiastic individual to join our Customer Support team as an Entry-Level Customer Support Representative. In this role, you will be responsible for providing exceptional customer service and support to our clients. If you are a quick learner, have excellent communication skills, and enjoy helping others, we want to hear from you!

• Respond to customer inquiries via phone, email, and chat
• Assist customers with product-related questions and issues
• Resolve customer complaints in a professional and timely manner
• Document all customer interactions and feedback
• Collaborate with other team members to ensure customer satisfaction

• High school diploma or equivalent
• Excellent communication skills, both written and verbal
• Strong problem-solving abilities
• Ability to work well in a fast-paced environment
• Previous customer service experience is a plus

If you are looking to start your career in customer support and are passionate about delivering top-notch service, apply now to join our team!

We are actively seeking a highly motivated, tech-savvy, and customer-focused Remote Technical Support Representative to join our support operations team. This role is ideal for individuals who are passionate about technology, problem-solving, and delivering an outstanding customer experience—all while working from the comfort of home.

As a Technical Support Representative, you’ll be responsible for providing first-line assistance to users encountering software, hardware, or service-related issues. Your primary goal will be to troubleshoot problems efficiently, resolve customer concerns with empathy and professionalism, and ensure a seamless support experience. You will serve as the voice of the company, playing a key role in maintaining high customer satisfaction and contributing to the continuous improvement of support processes.

Whether you're launching a new career in tech or expanding your customer service skills, this is a great opportunity to gain hands-on experience in a fast-paced, remote-friendly environment with room for growth.

• Provide timely, friendly, and knowledgeable technical support to customers via live chat, email, and/or phone
• Analyze, diagnose, and resolve basic to moderately complex technical issues related to software platforms, user accounts, hardware, connectivity, or configuration
• Guide customers step-by-step through troubleshooting procedures, using clear, non-technical language
• Create, manage, and update support tickets with detailed, accurate notes and case histories
• Escalate unresolved or complex issues to Tier 2/3 support teams or engineers following internal protocols
• Maintain a high level of customer satisfaction through personalized service and consistent follow-up
• Collaborate with team members, product specialists, and QA teams to identify product bugs, suggest solutions, and test fixes
• Educate customers on product features, updates, and best practices to prevent recurring issues
• Contribute to internal knowledge base and customer-facing help center articles based on frequent support inquiries
• Participate in team huddles, coaching sessions, and training to stay up to date on products and processes

We are looking for a customer-focused and tech-savvy Remote Technical Support Representative to join our support team. In this role, you will provide technical assistance to customers experiencing issues with our products, services, or systems. Your ability to diagnose and resolve problems efficiently will directly impact customer satisfaction and retention.

The ideal candidate is an excellent communicator with a strong understanding of software, hardware, and network systems, and is comfortable working independently in a remote environment.

• Provide real-time technical support to customers via phone, email, or live chat
• Troubleshoot and resolve hardware, software, or network-related issues
• Guide users through step-by-step solutions and product features
• Document all interactions, troubleshooting steps, and resolutions in ticketing systems
• Escalate unresolved or complex issues to Tier 2/3 support or relevant departments
• Follow up with customers to ensure issues are fully resolved
• Assist in maintaining knowledge base articles and support documentation
• Stay up to date with product changes, updates, and system enhancements

Job Description :

The Email/Chat Support Representative is responsible for providing timely, accurate, and professional customer service through email and live chat platforms. This role ensures customer inquiries are resolved efficiently while maintaining a positive customer experience and supporting the company’s commitment to exceptional service.

As an Email/Chat Support Representative, you’ll serve as the first line of contact for customers seeking assistance online. Your role is to respond promptly, accurately, and professionally to customer inquiries through email and chat platforms. Responsibilities include:

• Responding to customer questions, concerns, and requests via email and live chat.
• Assisting with product information, order tracking, billing inquiries, and troubleshooting.
• Documenting customer interactions and maintaining accurate records in CRM systems.
• Escalating complex issues to higher-level support teams when necessary.
• Ensuring timely responses that meet service-level agreements (SLAs).
• Collaborating with team members to improve support processes and customer satisfaction.

• High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
• 1+ year of customer service, online support, or call center experience preferred.
• Excellent written communication skills with strong grammar and spelling.
• Fast and accurate typing skills (minimum [insert WPM, e.g., 40+]).
• Strong problem-solving skills with the ability to multitask in a digital environment.
• Familiarity with CRM systems, help desk software, and chat platforms.
• Ability to maintain professionalism and empathy when handling challenging situations.
• Flexibility to work evenings, weekends, or holidays if required.

• Competitive hourly pay or salary with performance incentives.
• Comprehensive benefits package (health, dental, vision, etc.).
• Paid time off, holidays, and flexible scheduling options.
• Opportunities for career advancement and professional growth.
• Remote work opportunities (where applicable).
• A collaborative, inclusive, and supportive work culture.

We're hiring a Remote Product Support Representative to be the front line of our customer service. In this role, you will help customers with their product questions and technical issues via email, live chat, and phone. This is a great opportunity for a tech-savvy problem solver who enjoys the challenge of multitasking and providing exceptional support across different platforms.

• Provide Solutions: You will be the primary point of contact for customer questions about product functionality, configuration, and troubleshooting. Your goal is to provide fast, clear, and accurate solutions to help users get the most out of our products.
• Manage Support Tickets: You'll use help desk tools like Zendesk or Jira to log, track, and manage customer tickets, ensuring no request is left behind.
• Collaborate on Issues: When a customer has a complex technical issue, you'll work directly with our engineering or QA teams to find a resolution, acting as a crucial link between our users and our technical experts.
• Improve Our Resources: You will contribute to our knowledge base by updating articles with new solutions and information on common issues, helping both customers and your teammates find answers more quickly.

• Relevant Experience: You should have 1–3 years of experience in a technical support or help desk role.
• Technical Skills: You must be familiar with ticketing systems and remote collaboration tools. The ability to navigate different technical platforms is key.
• Clear Communication: You have excellent written and verbal communication skills, and you're particularly skilled at explaining technical concepts in a simple, easy-to-understand way for non-technical users.
• Problem-Solving Mindset: You are a natural problem solver who enjoys troubleshooting and is committed to finding the best solution for the customer.

We offer a fully remote work environment with flexible scheduling , giving you the freedom to create a work-life balance that suits your needs. We also provide ongoing technical training and documentation support to help you grow your skills. Plus, you may be eligible for reimbursement for your home office setup.

We are seeking a dynamic and customer-focused individual to join our team as a Live Chat Support Representative at ValueAdd Research and Analytics Solutions LLP. As a key player in our Outsourcing/Offshoring industry, you will be responsible for providing exceptional customer service and technical support through live chat interactions. If you have a passion for helping others and thrive in a fast-paced environment, we want to hear from you!

• Respond to customer inquiries and issues via live chat in a timely and professional manner
• Provide accurate information and technical support to customers
• Troubleshoot and resolve customer problems efficiently
• Escalate complex issues to the appropriate department for resolution
• Maintain detailed records of customer interactions and transactions

• Excellent communication skills, both written and verbal
• Strong customer service orientation
• Ability to multitask and prioritize in a fast-paced environment
• Technical aptitude and problem-solving skills
• Previous experience in a customer service or technical support role is a plus

If you are ready to take on this exciting opportunity and make a difference in the lives of our customers, apply now!