4,506 Onsite Consultant jobs in the United States

POSITION SUMMARY:

The Onsite Consultant is responsible for providing professional and responsive service to onsite customers in a variety of environments including production, mailroom, shipping and/or retail services. The Onsite Consultant may regularly interface with customers of all levels inside the venue or organization and need to meet customer requests and contract requirements. Depending on the onsite environment, the Onsite Consultant is required perform many functions including but not limited to operating a wide variety of computers and equipment, moving boxes and equipment, stocking supplies, managing complex projects, writing and filling out forms, sorting and collating papers, completing assigned tasks based on priority, following instructions from supervisors, and communicating effectively with other team members. The Onsite Consultant may have extensive interaction with customers and must deliver a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. The Onsite Consultant works with minimal instruction and supervision and interacts daily with customers, managers, team members and vendors accomplishing established business objectives.

Employee Benefits:

· Competitive wages for both full and part time opportunities

· 401K plan with company match after 1 year

· Educational assistance up to $5,250 per calendar year for undergraduate and graduate courses. No employee lifetime limit.

· Scholarship Program opportunity for FedEx Office employees and eligible dependents after 1 year of employment that range from $,000 to 5,000 per program year.

· Generous paid time off program that includes holiday pay, bereavement time, jury duty, and accrual programs for paid vacation and sick time.

· Sick time accrues 1 hour for every 30 hours worked.

· Vacation accruals are based on position and years of service. For part-time, start accruing after 1 year of service at a rate of 3.34 hours for every 173 hours worked. For full-time, start accruing vacation time immediately based on hours worked to accrue approximately one or two weeks of paid vacation in the first year (based on position) and work your way up to more paid vacation time with tenure.

· 4 premium holidays, 2 non-premium holidays, and two floating holidays for all eligible employees.

· Paid parental leave for both moms and dads!

· Adoption Assistance Program

· Medical, Flexible Spending Accounts, EAP, Dental, Vision, LTD & STD Disability, Life Insurance, Commuter, and Voluntary benefits

· Valuable employee discounts on shipping, printing, and access to LifeCare/Lifemart that offers discount programs for items such as retail and auto purchases, computer products,

day care services, health and wellness needs, real estate, mobile phone products, education, and more.

· Free FedEx Learning Center (FLC) to help with career development aspirations / training for all FedEx Office employees.

GENERAL DUTIES AND RESPONSIBILITIES:

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

· Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety and security policies and procedures

· Follow instructions of supervisors and assist other team members in performing onsite functions

· Meet the onsite guidelines and policies (safety training, background check and any other requirements)

· Keep and maintain the working premises neat and free from clutter, maximizing safety and efficiency

· Maintain high levels of customer service and use sound judgment to resolve customer service issues; escalate customer issues to supervisor for visibility and support

· Provide customer service, including problem solving, to satisfy those needs with a minimum amount of supervision

· Perform multiple tasks at the same time

· Assist in the training of onsite team members

· Ensures confidentiality of customer data and careful handling of documents, media, and packages

· Perform administrative duties, including ordering supplies and inventory controls

· Collaborate with office and print locations as needed to produce customer work, deliver on customer needs

·

Production

· Produce complex orders, prioritize production, perform quality checks and coordinate pick-ups and deliveries

· Operate Digital and Signs & Graphics printers, binding and other auxiliary equipment

· Monitors production flow to ensure all production orders are done right and on time

· Responsible for ensuring quality during and after production process

· Perform all phases of equipment set-up, operation and routine maintenance

· Produce work in accordance with LEAN manufacturing principles to enable Done Right On Time quality results

Shipping & Mailroom

· Primary responsibility for coordination of all mail and shipping related services and activities

· Pick-up and deliver customer packages and mail throughout the onsite

· Maneuver packages with appropriate equipment and/or assistance from another person

· Assemble packages and prepare goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages and affixing labels to parcels

· Operate and maintain an automatic mail processing machine (mail meter) for outbound mail

· Provide customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates

· Sort and prepare packages and mail for pickup or delivery to the designated mail stops

· In-Center Team Member – Assistant Manager and below Updated: August 2025

· Utilize a tracking system to properly log the receipt and release of packages

· Utilize pallet jacks and other large package handling equipment

· Employ investigative research for packages and mail with unknown recipients

Retail

· Demonstrate consultative behaviors to provide friendly, professional service to all customers.

· Apply expertise in printing, signs and graphics, and shipping to recommend appropriate FedEx Office products and services.

· Use consultative skills to anticipate customer needs, suggest alternatives, and deliver solutions.

· Accurately take complex customer orders, including providing pricing information.

· Manage bid follow-up and consult on complex orders.

· Apply knowledge of onsite pricing and contractual obligations.

· If applicable, operate the Point of Sale terminal, process financial transactions, and handle cash securely.

· All other duties as needed or required

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

· High School Diploma or equivalent education required

· 1+ year of specialized experience preferred

· Excellent verbal and written skills

· Proficiency with computer systems and ability to learn new software applications quickly

· For new hires, must meet all FedEx Office employment qualifications in force at time of hiring

· For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

ESSENTIAL FUNCTIONS:

· Ability to stand during entire shift, excluding meal and rest periods

· Ability to move and lift 55 pounds

· Ability, on a consistent basis, to bend/twist at the waist and knees

· Ability to communicate effectively with customers, vendors, and other team members

· Ability, on a consistent basis, to perform work activities requiring cooperation and instruction

· Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure

· Ability, on a consistent basis, to maintain attention and concentration for extended periods of time

· Ability to work with minimal supervision

· Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

MINIMUM QUALIFICATIONS AND REQUIREMENTS :

• High School Diploma or equivalent education required
• 1+ year of specialized experience preferred
• Excellent verbal and written skills
• Proficiency with computer systems and ability to learn new software applications quickly
• For new hires, must meet all FedEx Office employment qualifications in force at time of hiring
• For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

ESSENTIAL FUNCTIONS:

• Ability to stand during entire shift, excluding meal and rest periods
• Ability to move and lift 55 pounds
• Ability, on a consistent basis, to bend/twist at the waist and knees
• Ability to communicate effectively with customers, vendors, and other team members
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
• Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• Ability to work with minimal supervision
• Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Preferred Qualifications:

Pay Transparency:

Pay:

Additional Details:

Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Suggests areas for improvement in internal processes along with possible solutions.

• Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.
• Applies Quality concepts presented at training during daily activities.
• Supports FedEx Office Quality initiatives.

FedEx Office is an Equal Opportunity Employer including, Vets/Disability.

• Know Your Rights
• Pay Transparency

FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email .

FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia’s fair chance hiring law.

For more information, click here .

POSITION SUMMARY:

The Onsite Consultant is responsible for providing professional and responsive service to onsite customers in a variety of environments including production, mailroom, shipping and/or retail services. The Onsite Consultant may regularly interface with customers of all levels inside the venue or organization and need to meet customer requests and contract requirements. Depending on the onsite environment, the Onsite Consultant is required perform many functions including but not limited to operating a wide variety of computers and equipment, moving boxes and equipment, stocking supplies, managing complex projects, writing and filling out forms, sorting and collating papers, completing assigned tasks based on priority, following instructions from supervisors, and communicating effectively with other team members. The Onsite Consultant may have extensive interaction with customers and must deliver a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. The Onsite Consultant works with minimal instruction and supervision and interacts daily with customers, managers, team members and vendors accomplishing established business objectives.

Employee Benefits:

* Competitive wages for both full and part time opportunities

* 401K plan with company match after 1 year

* Educational assistance up to $5,250 per calendar year for undergraduate and graduate courses. No employee lifetime limit.

* Scholarship Program opportunity for FedEx Office employees and eligible dependents after 1 year of employment that range from $,000 to 5,000 per program year.

* Generous paid time off program that includes holiday pay, bereavement time, jury duty, and accrual programs for paid vacation and sick time.

* Sick time accrues 1 hour for every 30 hours worked.

* Vacation accruals are based on position and years of service. For part-time, start accruing after 1 year of service at a rate of 3.34 hours for every 173 hours worked. For full-time, start accruing vacation time immediately based on hours worked to accrue approximately one or two weeks of paid vacation in the first year (based on position) and work your way up to more paid vacation time with tenure.

* 4 premium holidays, 2 non-premium holidays, and two floating holidays for all eligible employees.

* Paid parental leave for both moms and dads!

* Adoption Assistance Program

* Medical, Flexible Spending Accounts, EAP, Dental, Vision, LTD & STD Disability, Life Insurance, Commuter, and Voluntary benefits

* Valuable employee discounts on shipping, printing, and access to LifeCare/Lifemart that offers discount programs for items such as retail and auto purchases, computer products,

day care services, health and wellness needs, real estate, mobile phone products, education, and more.

* Free FedEx Learning Center (FLC) to help with career development aspirations / training for all FedEx Office employees.

GENERAL DUTIES AND RESPONSIBILITIES:

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

* Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety and security policies and procedures

* Follow instructions of supervisors and assist other team members in performing onsite functions

* Meet the onsite guidelines and policies (safety training, background check and any other requirements)

* Keep and maintain the working premises neat and free from clutter, maximizing safety and efficiency

* Maintain high levels of customer service and use sound judgment to resolve customer service issues; escalate customer issues to supervisor for visibility and support

* Provide customer service, including problem solving, to satisfy those needs with a minimum amount of supervision

* Perform multiple tasks at the same time

* Assist in the training of onsite team members

* Ensures confidentiality of customer data and careful handling of documents, media, and packages

* Perform administrative duties, including ordering supplies and inventory controls

* Collaborate with office and print locations as needed to produce customer work, deliver on customer needs

*

Production

* Produce complex orders, prioritize production, perform quality checks and coordinate pick-ups and deliveries

* Operate Digital and Signs & Graphics printers, binding and other auxiliary equipment

* Monitors production flow to ensure all production orders are done right and on time

* Responsible for ensuring quality during and after production process

* Perform all phases of equipment set-up, operation and routine maintenance

* Produce work in accordance with LEAN manufacturing principles to enable Done Right On Time quality results

Shipping & Mailroom

* Primary responsibility for coordination of all mail and shipping related services and activities

* Pick-up and deliver customer packages and mail throughout the onsite

* Maneuver packages with appropriate equipment and/or assistance from another person

* Assemble packages and prepare goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages and affixing labels to parcels

* Operate and maintain an automatic mail processing machine (mail meter) for outbound mail

* Provide customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates

* Sort and prepare packages and mail for pickup or delivery to the designated mail stops

* In-Center Team Member - Assistant Manager and below Updated: August 2025

* Utilize a tracking system to properly log the receipt and release of packages

* Utilize pallet jacks and other large package handling equipment

* Employ investigative research for packages and mail with unknown recipients

Retail

* Demonstrate consultative behaviors to provide friendly, professional service to all customers.

* Apply expertise in printing, signs and graphics, and shipping to recommend appropriate FedEx Office products and services.

* Use consultative skills to anticipate customer needs, suggest alternatives, and deliver solutions.

* Accurately take complex customer orders, including providing pricing information.

* Manage bid follow-up and consult on complex orders.

* Apply knowledge of onsite pricing and contractual obligations.

* If applicable, operate the Point of Sale terminal, process financial transactions, and handle cash securely.

* All other duties as needed or required

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

* High School Diploma or equivalent education required

* 1+ year of specialized experience preferred

* Excellent verbal and written skills

* Proficiency with computer systems and ability to learn new software applications quickly

* For new hires, must meet all FedEx Office employment qualifications in force at time of hiring

* For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

ESSENTIAL FUNCTIONS:

* Ability to stand during entire shift, excluding meal and rest periods

* Ability to move and lift 55 pounds

* Ability, on a consistent basis, to bend/twist at the waist and knees

* Ability to communicate effectively with customers, vendors, and other team members

* Ability, on a consistent basis, to perform work activities requiring cooperation and instruction

* Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure

* Ability, on a consistent basis, to maintain attention and concentration for extended periods of time

* Ability to work with minimal supervision

* Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

MINIMUM QUALIFICATIONS AND REQUIREMENTS :

• High School Diploma or equivalent education required
• 1+ year of specialized experience preferred
• Excellent verbal and written skills
• Proficiency with computer systems and ability to learn new software applications quickly
• For new hires, must meet all FedEx Office employment qualifications in force at time of hiring
• For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

ESSENTIAL FUNCTIONS:

• Ability to stand during entire shift, excluding meal and rest periods
• Ability to move and lift 55 pounds
• Ability, on a consistent basis, to bend/twist at the waist and knees
• Ability to communicate effectively with customers, vendors, and other team members
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
• Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• Ability to work with minimal supervision
• Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Preferred Qualifications:

Pay Transparency:

Pay:

Additional Details:

Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Suggests areas for improvement in internal processes along with possible solutions.

• Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.
• Applies Quality concepts presented at training during daily activities.
• Supports FedEx Office Quality initiatives.

FedEx Office is an Equal Opportunity Employer including, Vets/Disability.

• Know Your Rights
• Pay Transparency

FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email

FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia's fair chance hiring law.

For more information, click here.

POSITION SUMMARY:
The Onsite Store Consultant is a customer-focused position responsible for customer satisfaction by providing responsive service that enhances the delivery of FedEx Office products and services. The Onsite Store Consultant has extensive interaction with customers, and produces complex orders and operates a wide variety of equipment. This Team Member may manage the tracking process, coordinate production, coordinate pick-ups and deliveries and perform final quality-checks on-site or with other FedEx Office locations or FedEx Office vendors. Onsite Store Consultant works with minimal instruction and supervision and interacts on a daily basis with customers, store managers, team members and vendors accomplishing established business objectives.

GENERAL DUTIES AND RESPONSIBILITIES:

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

• Demonstrate consultative behaviors to ensure friendly, polite, and expert service is delivered to all customers
• Grow revenue through customer education of business solutions and product offerings (e.g., Color, Black & White Copy, Signs & Graphics, Holiday and Promotional)
• May take customer orders, give pricing information in accordance to customer pricing agreements and recommends FedEx Office products and services
• Use a consultative selling approach
• Project hunt for new business on site as appropriate to the onsite location
• Identify and grow new and existing onsite customer accounts using resources available
• Funnel customer program work into the FXO network as appropriate
• Responsible for customer retention/recovery activities
• Manage bid follow up and consult on complex orders
• Implement onsite marketing programs as appropriate (e.g., lunch and learns, student promotions, etc.
• Produce complex orders, prioritize production, perform quality checks and coordinate pick-ups and deliveries
• Maintain and regularly update customer data base and other systems and reports as required
• Perform administrative duties, including ordering supplies and inventory controls
• Utilize knowledge of on-site pricing and contractual obligations
• Meet the on-site guidelines (safety training, background check and any other requirements)
• Follow FedEx Office standard operating procedures as well as adhering to legal, HR, safety and security policies and procedures
• May assist with financial reporting including daily sales, close-outs and bank deposits
• All other duties as needed or required

MINIMUM QUALIFICATIONS AND REQUIREMENTS :

• High School Diploma or equivalent education required
• 1+ year of specialized experience preferred
• Excellent verbal and written skills
• Proficiency with computer systems and ability to learn new software applications quickly
• For new hires, must meet all FedEx Office employment qualifications in force at time of hiring
• For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

ESSENTIAL FUNCTIONS:

• Ability to stand during entire shift, excluding meal and rest periods
• Ability to move and lift 55 pounds
• Ability, on a consistent basis, to bend/twist at the waist and knees
• Ability to communicate effectively with customers, vendors, and other team members
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
• Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• Ability to work with minimal supervision
• Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Preferred Qualifications:

Pay Transparency:

Pay:

Additional Details:

Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Suggests areas for improvement in internal processes along with possible solutions.

• Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.
• Applies Quality concepts presented at training during daily activities.
• Supports FedEx Office Quality initiatives.

FedEx Office is an Equal Opportunity Employer including, Vets/Disability.

• Know Your Rights
• Pay Transparency

FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email

FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia's fair chance hiring law.

For more information, click here.

POSITION SUMMARY:

The Onsite Consultant is responsible for providing professional and responsive service to onsite customers in a variety of environments including production, mailroom, shipping and/or retail services. The Onsite Consultant may regularly interface with customers of all levels inside the venue or organization and need to meet customer requests and contract requirements. Depending on the onsite environment, the Onsite Consultant is required perform many functions including but not limited to operating a wide variety of computers and equipment, moving boxes and equipment, stocking supplies, managing complex projects, writing and filling out forms, sorting and collating papers, completing assigned tasks based on priority, following instructions from supervisors, and communicating effectively with other team members. The Onsite Consultant may have extensive interaction with customers and must deliver a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. The Onsite Consultant works with minimal instruction and supervision and interacts daily with customers, managers, team members and vendors accomplishing established business objectives.

Employee Benefits:

* Competitive wages for both full and part time opportunities

* 401K plan with company match after 1 year

* Educational assistance up to $5,250 per calendar year for undergraduate and graduate courses. No employee lifetime limit.

* Scholarship Program opportunity for FedEx Office employees and eligible dependents after 1 year of employment that range from $,000 to 5,000 per program year.

* Generous paid time off program that includes holiday pay, bereavement time, jury duty, and accrual programs for paid vacation and sick time.

* Sick time accrues 1 hour for every 30 hours worked.

* Vacation accruals are based on position and years of service. For part-time, start accruing after 1 year of service at a rate of 3.34 hours for every 173 hours worked. For full-time, start accruing vacation time immediately based on hours worked to accrue approximately one or two weeks of paid vacation in the first year (based on position) and work your way up to more paid vacation time with tenure.

* 4 premium holidays, 2 non-premium holidays, and two floating holidays for all eligible employees.

* Paid parental leave for both moms and dads!

* Adoption Assistance Program

* Medical, Flexible Spending Accounts, EAP, Dental, Vision, LTD & STD Disability, Life Insurance, Commuter, and Voluntary benefits

* Valuable employee discounts on shipping, printing, and access to LifeCare/Lifemart that offers discount programs for items such as retail and auto purchases, computer products,

day care services, health and wellness needs, real estate, mobile phone products, education, and more.

* Free FedEx Learning Center (FLC) to help with career development aspirations / training for all FedEx Office employees.

GENERAL DUTIES AND RESPONSIBILITIES:

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

* Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety and security policies and procedures

* Follow instructions of supervisors and assist other team members in performing onsite functions

* Meet the onsite guidelines and policies (safety training, background check and any other requirements)

* Keep and maintain the working premises neat and free from clutter, maximizing safety and efficiency

* Maintain high levels of customer service and use sound judgment to resolve customer service issues; escalate customer issues to supervisor for visibility and support

* Provide customer service, including problem solving, to satisfy those needs with a minimum amount of supervision

* Perform multiple tasks at the same time

* Assist in the training of onsite team members

* Ensures confidentiality of customer data and careful handling of documents, media, and packages

* Perform administrative duties, including ordering supplies and inventory controls

* Collaborate with office and print locations as needed to produce customer work, deliver on customer needs

*

Production

* Produce complex orders, prioritize production, perform quality checks and coordinate pick-ups and deliveries

* Operate Digital and Signs & Graphics printers, binding and other auxiliary equipment

* Monitors production flow to ensure all production orders are done right and on time

* Responsible for ensuring quality during and after production process

* Perform all phases of equipment set-up, operation and routine maintenance

* Produce work in accordance with LEAN manufacturing principles to enable Done Right On Time quality results

Shipping & Mailroom

* Primary responsibility for coordination of all mail and shipping related services and activities

* Pick-up and deliver customer packages and mail throughout the onsite

* Maneuver packages with appropriate equipment and/or assistance from another person

* Assemble packages and prepare goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages and affixing labels to parcels

* Operate and maintain an automatic mail processing machine (mail meter) for outbound mail

* Provide customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates

* Sort and prepare packages and mail for pickup or delivery to the designated mail stops

* In-Center Team Member - Assistant Manager and below Updated: August 2025

* Utilize a tracking system to properly log the receipt and release of packages

* Utilize pallet jacks and other large package handling equipment

* Employ investigative research for packages and mail with unknown recipients

Retail

* Demonstrate consultative behaviors to provide friendly, professional service to all customers.

* Apply expertise in printing, signs and graphics, and shipping to recommend appropriate FedEx Office products and services.

* Use consultative skills to anticipate customer needs, suggest alternatives, and deliver solutions.

* Accurately take complex customer orders, including providing pricing information.

* Manage bid follow-up and consult on complex orders.

* Apply knowledge of onsite pricing and contractual obligations.

* If applicable, operate the Point of Sale terminal, process financial transactions, and handle cash securely.

* All other duties as needed or required

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

* High School Diploma or equivalent education required

* 1+ year of specialized experience preferred

* Excellent verbal and written skills

* Proficiency with computer systems and ability to learn new software applications quickly

* For new hires, must meet all FedEx Office employment qualifications in force at time of hiring

* For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

ESSENTIAL FUNCTIONS:

* Ability to stand during entire shift, excluding meal and rest periods

* Ability to move and lift 55 pounds

* Ability, on a consistent basis, to bend/twist at the waist and knees

* Ability to communicate effectively with customers, vendors, and other team members

* Ability, on a consistent basis, to perform work activities requiring cooperation and instruction

* Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure

* Ability, on a consistent basis, to maintain attention and concentration for extended periods of time

* Ability to work with minimal supervision

* Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

MINIMUM QUALIFICATIONS AND REQUIREMENTS :

• High School Diploma or equivalent education required
• 1+ year of specialized experience preferred
• Excellent verbal and written skills
• Proficiency with computer systems and ability to learn new software applications quickly
• For new hires, must meet all FedEx Office employment qualifications in force at time of hiring
• For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

ESSENTIAL FUNCTIONS:

• Ability to stand during entire shift, excluding meal and rest periods
• Ability to move and lift 55 pounds
• Ability, on a consistent basis, to bend/twist at the waist and knees
• Ability to communicate effectively with customers, vendors, and other team members
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
• Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• Ability to work with minimal supervision
• Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Preferred Qualifications:

Pay Transparency:

Pay:

Additional Details:

Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Suggests areas for improvement in internal processes along with possible solutions.

• Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.
• Applies Quality concepts presented at training during daily activities.
• Supports FedEx Office Quality initiatives.

FedEx Office is an Equal Opportunity Employer including, Vets/Disability.

• Know Your Rights
• Pay Transparency

FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email

FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia's fair chance hiring law.

For more information, click here.

POSITION SUMMARY:
The Lead Consultant is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping, and consistently delivers a positive customer experience to all customers. The Lead Consultant’s time will be spent taking customer orders; coordinating store activities; providing pricing information; recommending the appropriate FedEx Office products and services; producing complex orders; operating equipment that requires advanced operational knowledge and expertise; managing, monitoring and facilitating all production processes. The Lead Consultant performs their duties utilizing consultative skills to anticipate needs, suggest alternatives and provide solutions to colleagues and customers. With leadership direction, the Lead Consultant may provide direction to the Consultant and solve escalated customer issues.

GENERAL DUTIES AND RESPONSIBILITIES:

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

• Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers
• Manages production flow to ensure all production orders are done right and on time
• Takes customer orders, giving pricing information, performs consultative selling to customers, and recommends FedEx Office products and services tracks and logs all production jobs
• Takes lead responsibility for digital imaging, scheduling and running black and white or color production on full service orders, including finishing services and large job management
• Sets up complex orders and performs multiple tasks at the same time
• Responsible for ensuring quality during and after production process
• Ensures communication among shifts
• Coordinates pick-up and delivery of customer orders
• May provide leadership to team members on an assigned shift
• Assists in the training of store team members
• Collates, sorts and organizes customer orders
• Operates the Point of Sale terminal (POS), handles financial transactions and makes change
• Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
• Follows instructions of supervisors and assists other team members in performing store functions
• Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety and security policies and procedures
• Secondary responsibility for coordination of all shipping related services and activities, to include:
• Provides customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates
• Ensures quality customer service is given to customers by providing packaging services, as well as offering information about company products and services
• Offers assistance to customers by suggesting appropriate shipping methods. Maintains inventory of shipping supplies
• Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
• All other duties as needed or required

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

• High school diploma or equivalent education
• 2+ years of specialized experience
• Excellent verbal and written communication skills

ESSENTIAL FUNCTIONS:

• Ability to stand during entire shift, excluding meal and rest periods
• Ability to move and lift 55 pounds
• Ability, on a consistent basis, to bend/twist at the waist and knees
• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
• Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• Ability, on a consistent basis, to work with minimal supervision
• Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Preferred Qualifications:

Pay Transparency:

Pay:

Additional Details:

Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Suggests areas for improvement in internal processes along with possible solutions.

• Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.
• Applies Quality concepts presented at training during daily activities.
• Supports FedEx Office Quality initiatives.

FedEx Office is an Equal Opportunity Employer including, Vets/Disability.

• Know Your Rights
• Pay Transparency

FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email .

FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia’s fair chance hiring law.

For more information, click here .

POSITION SUMMARY:
The Lead Consultant is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping, and consistently delivers a positive customer experience to all customers. The Lead Consultant’s time will be spent taking customer orders; coordinating store activities; providing pricing information; recommending the appropriate FedEx Office products and services; producing complex orders; operating equipment that requires advanced operational knowledge and expertise; managing, monitoring and facilitating all production processes. The Lead Consultant performs their duties utilizing consultative skills to anticipate needs, suggest alternatives and provide solutions to colleagues and customers. With leadership direction, the Lead Consultant may provide direction to the Consultant and solve escalated customer issues.

GENERAL DUTIES AND RESPONSIBILITIES:

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

• Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers
• Manages production flow to ensure all production orders are done right and on time
• Takes customer orders, giving pricing information, performs consultative selling to customers, and recommends FedEx Office products and services tracks and logs all production jobs
• Takes lead responsibility for digital imaging, scheduling and running black and white or color production on full service orders, including finishing services and large job management
• Sets up complex orders and performs multiple tasks at the same time
• Responsible for ensuring quality during and after production process
• Ensures communication among shifts
• Coordinates pick-up and delivery of customer orders
• May provide leadership to team members on an assigned shift
• Assists in the training of store team members
• Collates, sorts and organizes customer orders
• Operates the Point of Sale terminal (POS), handles financial transactions and makes change
• Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
• Follows instructions of supervisors and assists other team members in performing store functions
• Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety and security policies and procedures
• Secondary responsibility for coordination of all shipping related services and activities, to include:
• Provides customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates
• Ensures quality customer service is given to customers by providing packaging services, as well as offering information about company products and services
• Offers assistance to customers by suggesting appropriate shipping methods. Maintains inventory of shipping supplies
• Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
• All other duties as needed or required

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

• High school diploma or equivalent education
• 2+ years of specialized experience
• Excellent verbal and written communication skills

ESSENTIAL FUNCTIONS:

• Ability to stand during entire shift, excluding meal and rest periods
• Ability to move and lift 55 pounds
• Ability, on a consistent basis, to bend/twist at the waist and knees
• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
• Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• Ability, on a consistent basis, to work with minimal supervision
• Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Preferred Qualifications:

Pay Transparency:

Pay:

Additional Details:

Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Suggests areas for improvement in internal processes along with possible solutions.

• Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.
• Applies Quality concepts presented at training during daily activities.
• Supports FedEx Office Quality initiatives.

FedEx Office is an Equal Opportunity Employer including, Vets/Disability.

• Know Your Rights
• Pay Transparency

FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email .

FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia’s fair chance hiring law.

For more information, click here .

POSITION SUMMARY:

The Onsite Consultant is responsible for providing professional and responsive service to onsite customers in a variety of environments including production, mailroom, shipping and/or retail services. The Onsite Consultant may regularly interface with customers of all levels inside the venue or organization and need to meet customer requests and contract requirements. Depending on the onsite environment, the Onsite Consultant is required perform many functions including but not limited to operating a wide variety of computers and equipment, moving boxes and equipment, stocking supplies, managing complex projects, writing and filling out forms, sorting and collating papers, completing assigned tasks based on priority, following instructions from supervisors, and communicating effectively with other team members. The Onsite Consultant may have extensive interaction with customers and must deliver a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. The Onsite Consultant works with minimal instruction and supervision and interacts daily with customers, managers, team members and vendors accomplishing established business objectives.

Employee Benefits:

· Competitive wages for both full and part time opportunities

· 401K plan with company match after 1 year

· Educational assistance up to $5,250 per calendar year for undergraduate and graduate courses. No employee lifetime limit.

· Scholarship Program opportunity for FedEx Office employees and eligible dependents after 1 year of employment that range from $,000 to 5,000 per program year.

· Generous paid time off program that includes holiday pay, bereavement time, jury duty, and accrual programs for paid vacation and sick time.

· Sick time accrues 1 hour for every 30 hours worked.

· Vacation accruals are based on position and years of service. For part-time, start accruing after 1 year of service at a rate of 3.34 hours for every 173 hours worked. For full-time, start accruing vacation time immediately based on hours worked to accrue approximately one or two weeks of paid vacation in the first year (based on position) and work your way up to more paid vacation time with tenure.

· 4 premium holidays, 2 non-premium holidays, and two floating holidays for all eligible employees.

· Paid parental leave for both moms and dads!

· Adoption Assistance Program

· Medical, Flexible Spending Accounts, EAP, Dental, Vision, LTD & STD Disability, Life Insurance, Commuter, and Voluntary benefits

· Valuable employee discounts on shipping, printing, and access to LifeCare/Lifemart that offers discount programs for items such as retail and auto purchases, computer products,

day care services, health and wellness needs, real estate, mobile phone products, education, and more.

· Free FedEx Learning Center (FLC) to help with career development aspirations / training for all FedEx Office employees.

GENERAL DUTIES AND RESPONSIBILITIES:

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

· Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety and security policies and procedures

· Follow instructions of supervisors and assist other team members in performing onsite functions

· Meet the onsite guidelines and policies (safety training, background check and any other requirements)

· Keep and maintain the working premises neat and free from clutter, maximizing safety and efficiency

· Maintain high levels of customer service and use sound judgment to resolve customer service issues; escalate customer issues to supervisor for visibility and support

· Provide customer service, including problem solving, to satisfy those needs with a minimum amount of supervision

· Perform multiple tasks at the same time

· Assist in the training of onsite team members

· Ensures confidentiality of customer data and careful handling of documents, media, and packages

· Perform administrative duties, including ordering supplies and inventory controls

· Collaborate with office and print locations as needed to produce customer work, deliver on customer needs

·

Production

· Produce complex orders, prioritize production, perform quality checks and coordinate pick-ups and deliveries

· Operate Digital and Signs & Graphics printers, binding and other auxiliary equipment

· Monitors production flow to ensure all production orders are done right and on time

· Responsible for ensuring quality during and after production process

· Perform all phases of equipment set-up, operation and routine maintenance

· Produce work in accordance with LEAN manufacturing principles to enable Done Right On Time quality results

Shipping & Mailroom

· Primary responsibility for coordination of all mail and shipping related services and activities

· Pick-up and deliver customer packages and mail throughout the onsite

· Maneuver packages with appropriate equipment and/or assistance from another person

· Assemble packages and prepare goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages and affixing labels to parcels

· Operate and maintain an automatic mail processing machine (mail meter) for outbound mail

· Provide customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates

· Sort and prepare packages and mail for pickup or delivery to the designated mail stops

· In-Center Team Member – Assistant Manager and below Updated: August 2025

· Utilize a tracking system to properly log the receipt and release of packages

· Utilize pallet jacks and other large package handling equipment

· Employ investigative research for packages and mail with unknown recipients

Retail

· Demonstrate consultative behaviors to provide friendly, professional service to all customers.

· Apply expertise in printing, signs and graphics, and shipping to recommend appropriate FedEx Office products and services.

· Use consultative skills to anticipate customer needs, suggest alternatives, and deliver solutions.

· Accurately take complex customer orders, including providing pricing information.

· Manage bid follow-up and consult on complex orders.

· Apply knowledge of onsite pricing and contractual obligations.

· If applicable, operate the Point of Sale terminal, process financial transactions, and handle cash securely.

· All other duties as needed or required

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

· High School Diploma or equivalent education required

· 1+ year of specialized experience preferred

· Excellent verbal and written skills

· Proficiency with computer systems and ability to learn new software applications quickly

· For new hires, must meet all FedEx Office employment qualifications in force at time of hiring

· For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

ESSENTIAL FUNCTIONS:

· Ability to stand during entire shift, excluding meal and rest periods

· Ability to move and lift 55 pounds

· Ability, on a consistent basis, to bend/twist at the waist and knees

· Ability to communicate effectively with customers, vendors, and other team members

· Ability, on a consistent basis, to perform work activities requiring cooperation and instruction

· Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure

· Ability, on a consistent basis, to maintain attention and concentration for extended periods of time

· Ability to work with minimal supervision

· Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

MINIMUM QUALIFICATIONS AND REQUIREMENTS :

• High school diploma or equivalent education
• 2+ years of specialized experience
•  Excellent verbal and written communication skills
• Production or retail environment experience preferred
• For new hires, must meet all FedEx Office employment qualifications in force at time of hiring
• For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

ESSENTIAL FUNCTIONS:

• Ability, on a consistent basis, to bend/twist at the waist and knees
• Ability, on a consistent basis, communicate effectively with customers, vendors, and other team members
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• Ability, on a consistent basis, to work with minimal supervision
• Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Preferred Qualifications:

Pay Transparency:

Pay:

Additional Details:

Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Suggests areas for improvement in internal processes along with possible solutions.

• Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.
• Applies Quality concepts presented at training during daily activities.
• Supports FedEx Office Quality initiatives.

FedEx Office is an Equal Opportunity Employer including, Vets/Disability.

• Know Your Rights
• Pay Transparency

FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email .

FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia’s fair chance hiring law.

For more information, click here .

Salary: $22-$29 / Hour
Amergis, formerly known as Maxim Healthcare Staffing, has served our clients and communities by connecting people to the work that matters since 1988. We provide meaningful opportunities to our extensive network of healthcare and school-based professionals, ready to work in any hospital, government facility, or school. Through partnership and innovation, Amergis creates unmatched staffing experiences to deliver the best workforce solutions.
The Client Management Specialist audits processes and system set up. The role supports the Reimbursement team through reporting, system management, document collection and collaboration, with the goal of promoting defect-free invoicing . The Client Management Specialist also takes appropriate action to resolve process inefficiencies and inaccurate client setup as identified through their reporting.
Essential Duties and Responsibilities
+ Acts as a positive influence and role model on the team. Contributes to team morale and success
+ In collaboration with management helps identify and resolve processes
+ Maintains and publishes process documentation
+ May assist with training staff members
+ Reviews contract requirements and activate Clients that have met all required criteria
+ Collects proper documentation to support system setup
+ Manages client requests from Field and Billing through ticketing system
+ Develops systems to help maintain activation, escalations, tickets, audits and projects
+ Contributes feedback and report trends in weekly Team Huddles and Bi-Weekly Client/Credit Management Calls
+ Occasionally supports Field/Billing/SSO on client calls to ensure the proper setup can be provided for client's invoicing
+ Collaborates with multiple departments to understand and develop efficient and effective processes that promote defect-free billing
+ Continues growth in understanding of erecruit system, and other external systems that communicate with erecruit
+ Fosters collaboration with the System's Team, Finance, MTC Team, Credit Management, and others to further understanding and reinforcement of system requirements
+ Audits company setup in eRecruit's Middle Office, and take necessary steps to complete or correct inaccurate information
+ Performs other duties as assigned/necessary
Minimum Requirements
+ High School degree or equivalent required
+ Two (2) years of experience in Accounts Receivables within a healthcare or insurance environment preferred
+ Strong analytical and problem-solving skills
+ Quick and accurate Alpha/numeric data entry skills
+ Proficiency in Microsoft Office, including a working knowledge of Microsoft Word and Excel
+ Excellent work ethic and commitment to job responsibilities; proficiency in the English language is required
+ Must be a self-starter, with ability to work well both as part of a team and independently
+ Strong organization skills, able to prioritize multiple projects and escalations effectively
+ Dedicated and driven to get updates right the first time
At Amergis Healthcare Staffing, we firmly believe that our employees are the heartbeat of our organization and we are happy to offer the following benefits:
Medical/Prescription, Dental, Vision, Health Advocacy (company paid if enrolled Medical), Health Advocate Employee Assistance Program, Health Savings Account , 401(k), 401(k) Company Match, Profit Sharing, Short Term Disability, Long Term Disability, Primary Caregiver Leave, Parental Leave, Life and Basic Accidental Death and Dismemberment Insurance, Voluntary Life and Accidental Death and Dismemberment Insurance, Hospital Expense Protection Plan, Critical Illness Insurance, Accident Insurance, Dependent Care Flexible Spending Account, Home and Auto Insurance, Pet Insurance, MilkStork, Transportation Benefit, Educational Assistance Program, College Partnership Program, Paid Time Off/Company Holidays
*Benefit eligibility is dependent on employment status.
Amergis Healthcare Staffing is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
This posting will remain active on job boards for 5 days from date of posting unless there is a good faith basis to extend the posting date.
Please note that this pay range represents a good faith estimate of the compensation that will be offered for this position based on the circumstances. The actual pay offered to a successful candidate will take into account a wide range of factors, including but not limited to location, experience, and other variable factors.
"Pursuant to the San Francisco Fair Chance Initiative, Amergis will consider for employment qualified applicants with arrest and conviction records"

SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, which is one of the three largest banking groups in Japan. SMFG's shares trade on the Tokyo, Nagoya, and New York (NYSE: SMFG) stock exchanges.
In the Americas, SMBC Group has a presence in the US, Canada, Mexico, Brazil, Chile, Colombia, and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a range of commercial and investment banking services to its corporate, institutional, and municipal clients. It connects a diverse client base to local markets and the organization's extensive global network. The Group's operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., SMBC MANUBANK, JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd.
The anticipated salary range for this role is between $75,000.00 and $120,000.00. The specific salary offered to an applicant will be based on their individual qualifications, experiences, and an analysis of the current compensation paid in their geography and the market for similar roles at the time of hire. The role may also be eligible for an annual discretionary incentive award. In addition to cash compensation, SMBC offers a competitive portfolio of benefits to its employees.
**Role Description**
The Associate within the Client Management team plays a key role in executing Know Your Customer (KYC) processes in alignment with the Bank's Anti-Money Laundering (AML) policies. They will be responsible for managing key aspects of the client lifecycle, including client onboarding, periodic KYC reviews, account openings and updates, and enhanced due diligence. This role ensures compliance with regulatory requirements while supporting seamless client experiences and operational efficiency. The role further involves leading specialized projects, supporting cross-functional initiatives, and coordinating client outreach efforts across multiple business units. A particular focus is placed on clients involved in Collateralized Loan Obligation (CLO) structures, requiring subject matter expertise.
**Responsibilities**
+ Responsible for managing key aspects of the client lifecycle, including client onboarding, periodic KYC reviews, account openings and updates, and enhanced due diligence.
+ Collaborate closely with team members, Compliance Operations, and other internal SMBC stakeholders to ensure effective KYC management and alignment with regulatory standards. This coordination is essential to support the successful execution of client transactions and maintain the integrity of the Bank's due diligence processes.
+ Serve as a key liaison between internal business units by facilitating day-to-day interactions, responding to processing requests and instructions, managing stakeholder expectations, and resolving complex inquiries and issues. Partner with Operations and other support functions to streamline workflows and actively contribute to continuous improvement initiatives aimed at enhancing operational efficiency and client service delivery.
+ Demonstrate strong expertise in conducting Know Your Customer (KYC) processes for institutional clients, including a thorough understanding of documentation requirements across various account types. Serve as a subject matter expert on KYC policies, procedures, and implementation, ensuring compliance with internal standards and regulatory expectations.
+ Ensure effective operational risk management by maintaining strict adherence to compliance policies and regulatory requirements. Support ongoing portfolio maintenance activities as needed, contributing to the integrity and efficiency of client lifecycle management and transaction readiness.
**Qualifications and Skills**
+ A minimum of 5-7 years of relevant experience in a corporate bank or relevant financial institution.
+ Bachelor's degree in Business, Finance, Accounting, Economics, or equivalent work experience. Formal credit training a plus.
+ Must be proficient with Microsoft Word and Excel; Access proficiency a plus.
+ Strong leadership skills to spearhead various projects within required timeframe, by identifying necessary steps and potential challenges throughout the process.
+ Able to quickly learn and adapt to internal policies, processes, grading and other systems. Able to work well in a culturally diverse and team oriented environment. Demonstrates intellectual curiosity and an interest in continuous learning.
+ Excellent written and verbal communication skills with an ability to present effectively.
+ Have the ability to operate independently and in teams and maintain a high level of trust and confidence by senior line and risk management.
+ Demonstrates a high degree of attention to detail and an ability to complete work accurately and in a timely manner against strict deadlines.
+ Self-driven and motivated; takes personal ownership of specific assignments. Able to raise concerns and/or consult with senior members as appropriate.
+ Encourages and inspires self and others to continuously seek opportunities for new, novel and innovative ways to solve organizational problems, create value and realize opportunities.
+ Creates and nurtures an open, energizing and high performance culture.
**Additional Requirements**
SMBC's employees participate in a Hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process. Hybrid work may not be permitted for certain roles, including, for example, certain FINRA-registered roles for which in-office attendance for the entire workweek is required.
SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal, state, and local law. If you need a reasonable accommodation during the application process, please let us know at