11,923 Onsite IT jobs in the United States

-Answer all incoming calls and creating a ticket by documenting the reported issue and all prominent details.

-Troubleshoot and provide IT support remotely Microsoft's core business applications and operating systems.

-Provide basic technical support at the network level: WAN and LAN connectivity, switches, and all connected peripheral devices.

-Independently resolve most issues with Windows 10 and network printers.

-Provide basic support for end users with our remote access solution, Ivanti Neurons.

-Enter detailed notes about what was done and all system changes in our ticketing system (ServiceNow) and documentation system (Fetch Knowledge Base Articles).

-Communications with customers on-daily basis: keeping them informed of incident progress, notifying them of impending changes, and setting appropriate expectations for resolution times.

-Provide friendly, professional support via phone, email, in-person and through our ticketing system.

-Complete daily function checks for conference rooms and board room IT equipment

-Collaborate with vendors to resolve issues as necessary.

-Provide support to associates on new technology implementations.

-Learn new technologies and participate in on the job training.

-Improve customer service, perception, and satisfaction.

-Escalate service requests that require Systems Engineer level support.

Compensation:

$20/hour to $3/hour with a conversion salary of 41,600k to 47,840k

Exact compensation may vary based on several factors, including location, skills, experience, and education.

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A client in the Upstate New York area is seeking a Level 1 Help Desk resource to join their team. This person will serve as the main technicians in the corporate office and interface with leadership and have a direct impact on associate satisfaction. Candidates should have a demonstrated ability to work independently with little supervision and possess a high level of customer service, integrity, and technical skills. Excellent written and oral communication skills are also crucial, as well as being able to work with technical, non-technical, and executive staff.
* 2+ years of recent experience troubleshooting various technology and user experiences

* Experience in the MS Office suite such as Office 365, Azure admin portal

* Strong knowledge of Windows 10

* Understanding of domains, user profiles and how they work

* Strong analytical skills

* Self-motivated and high level of enthusiasm

* Take a personal interest in, and responsibility for quality of work performed

* Ability to pay close attention to detail while dealing with a robust flow of issues

* Ability to articulate technical information clearly and simply to non-technical people

Job summary:

Title:

Help Desk Analyst - Onsite

Location:

Hartford, CT, USA

Length and terms:

Long term - W2 or C2C

Position created on 08/14/2025 09:52 pm

Job description:

Onsite Webcam interview; very long term project; initial PO for 1 year with multiyear extensions ***

SCOPE OF WORK

The agency needs to engage the service of a Help Desk Technician consultant position. The candidate will provide telephone and remote control support for level one computer issues and participate in the processing and maintenance of DCF User Administration forms. A primary focus of this candidate will be receiving forms for agency staff, verifying completeness, making necessary changes to system administration and proper retention of the forms. Attention to detail and ability to follow protocols is essential. Communication with agency supervisors and other agencies is required.

POSITION ROLE AND DELIVERABLES :

We currently need a Help Desk Technician to provide level one technical support and to process agency user forms for user moves, adds and changes. The home location will be the central office in Hartford. Attention to detail and maintaining a customer focus is essential. The Technician will need to provide responsive support to agency end users and escalate as necessary. The incumbent will need to be able to review forms for completeness and assist customers with properly completing the forms. They will follow agency procedures for creating and modifying user accounts on various agency systems. Some interaction with other state agencies will be required to complete the required processing.

REQUIRED SKILLS AND EXPERIENCE

• In addition, the agency requires:

• A minimum of one (1) year of prior experience demonstrating the following knowledge and skills:

• PC Hardware and software installation

• End user support - face to face and via telephone

• Excellent customer service skills

• It’s highly desirable that the candidate also have:

• Experience with computer system and user administration.

• Technical familiarity with Microsoft Active Directory.

• Experience with Office 365

• Experience with Device Management, Device Imaging, Device Troubleshooting

Required Skills:

• DNS 1-3 Years

• Windows 10 4-6 Years

• Communication skills both verbal and written 4-6 Years

• Learning ability 4-6 Years

• Team work 4-6 Years

• Active Directory 4-6 Years

• MicrosoftOffice 4-6 Years

  Contact the recruiter working on this position:

The recruiter working on this position is Raghu

His/her contact number is +(1) () His/her contact email is

Our recruiters will be more than happy to help you to get this contract.

• Mission Driven Organization

• Provide IT support and consultation services to staff and clients, ensuring that all IT systems are functioning optimally.
• Set up and deploy hardware for new hires and office locations, including computers, monitors, keyboards, and other necessary equipment.
• Troubleshoot hardware and software issues, providing timely and effective solutions to ensure minimal disruption to operations.
• Maintain a thorough understanding of the latest IT trends and technologies, and provide recommendations for improvements and upgrades as necessary.
• Collaborate with the IT team and other departments to develop and implement IT strategies and initiatives that align with the organization's goals and objectives.
• Manage and monitor IT inventory, ensuring that all equipment is in good working condition and that any necessary repairs or replacements are carried out promptly.
• Provide training and guidance to staff on the use of IT systems and equipment, promoting best practices in IT usage and security.

.
CSI is Seeking an Onsite Help Desk/Support Technician in La Palma CA for their large well known Payroll Processing client Location - Onsite Monday - Friday in La Palma CA Pay - up to 35 dollars an hour *Must have experience supporting MAC's * This resource will Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems as well as Provide support to end users on a variety of issues.

• Identifies, researches, and resolves technical problems.
• Responds to telephone calls, email and personnel requests for technical support.
• Documents, tracks and monitors the problem to ensure a timely resolution.

• Helping resolve issues staff are encountering with their hardware and/or software, including desktops, laptops, tablets, printers, scanners, or monitors, as well as Microsoft Office applications.
• Maintaining an inventory of agency software and hardware.
• Working with client to manage the refresh process in order to take advantage of equipment upgrades.
• Providing security for file shares and other applications.

• A strong work ethic and exceptional customer service skills.
• Working knowledge of help desk ticketing systems.
• Troubleshooting skills with ability to resolve problems quickly and thoroughly.
• Documented experience working as an active, contributing team member, as well as an independent and self-motivated employee.
• Good oral communications skills with the ability to interact with all levels of agency personnel.
• Ability to think strategically and cross culturally, and independently implement new initiatives and projects.
• Ability to articulate, both orally and in written form, clear and concise program objectives and goals and summarize achievements of programs in reports and other documents as requested.
• Demonstrated ability to meet critical deadlines, handle multiple assignments, changing priorities, and ensure timeliness and quality of completed assignments.

• Education: Associates -Required
• 100% on-site. 220 S Center St City Mesa, AZ 85211
• Staffing the Help Desk to take calls, resolve the issue, and log into our ticketing system
• This includes -providing customer service support , including answering calls, determining the scope of a customer s problem,
• initiating and/or maintaining problem tickets and Incident Reports (IRs ) using an on-line incident management system , and
• intermediate troubleshooting and resolution/escalation ; Further details can be shared later.
• Customer Service
• Prior IT Help Desk experience with a list of ITSM tools used
• Active Directory
• Microsoft Windows

Req ID: RQ205992

Type of Requisition: Regular

Clearance Level Must Be Able to Obtain: None

Public Trust/Other Required: None

Job Family: Technical Support Services

Skills:

Customer Service,Information Technology (IT),Troubleshooting

Certifications:

CompTIA - Security+ - CompTIA - CompTIA

Experience:

1 + years of related experience

US Citizenship Required:

Yes

Job Description:

GDIT is seeking energetic and reliable professionals to join the GDIT/ARMA-GLOBAL Managed Services Support Center as a Part Time Service Desk Representative. The candidate will provide a critical role on the Managed Services Support team as the voice representing our services. In this role you will be responsible for answering incoming calls, answering emails, and following up with customers in accordance with company policies and procedures to solve customer issues and escalating issues to the next tier of support, when required. Our Managed Services Center team is the first point of contact for customers and should have a high level of commitment to customer satisfaction and the ability to make quick and accurate decision based on the guidance provided.

In this position you will be serving as a Tier-1 Help desk Technician scheduled for Part Time work. The typical work schedule is Sat and Sunday from 7pm to 7am EST for a total of 24 hours per week (Night Shift) .

Functional duties include:

• Applicants must exhibit customer service skills which include the ability to communicate effectively, being action-oriented, exhibiting patience, taking ownership, managing time wisely and working effectively both independently and in a team environment.

• Performing duties and delivering services and outcomes to enhance customer satisfaction and process efficiencies

• Taking phone calls from end users, creating a ticket and working to categorize the request, helping them resolve the request or problem.

• Process tickets in accordance with provided processes and standard operating procedures

• Create, monitor and track and respond to tickets as assigned, using established tools

• Will support test events related to products and services. Knowledge, Skills and Abilities

• Familiar with service desk ticketing systems, ServiceNow and terminology (incident, service request, change) is desired

• Ability to track and identify positive and negative trends

• Ability to recognize issues and problems needing escalation to higher tiered support

• Ability to follow processes and procedures outlined in sustainment documentation

• Must be technically inclined and experienced with browsers, mobile devices, laptops, personal computers and installing applications on all items

Other Desired Qualifications:

• Help Desk related experience preferred

• Exposure to Active Directory or other Identity Access Management (IdAM) system is desired

• Experience installing applications on Windows, Mac, Android and Apple iOS devices

• Service now ticketing system experience

• Any IT certifications for MS Windows, Red Hat, AWS, MS Azure, are desired

Certification Requirements:

• DoD 8570 IAT-2 or higher (SEC+ or higher) compliance required

Qualifications:

• Minimum 1+ years related IT systems experience/exposure

GDIT Is Our Place:

• Internal mobility team dedicated to helping you own your career

• Cutting-edge technology you can learn from

The likely hourly rate for this position is between $18.70 - $25.30. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

Join our Talent Community to stay up to date on our career opportunities and events at

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

• Resolve hardware and software issues on desktops, laptops, tablets, printers, scanners, and monitors, including Microsoft Office applications.
• Maintain an inventory of agency software and hardware.
• Manage equipment upgrades with other departments.
• Ensure security for file shares and applications.

• 3+ years in helpdesk and desktop support.
• 3+ years in hardware support (PCs, laptops, tablets, printers, scanners, monitors).
• 3+ years experience with Microsoft Windows 10 and 11.
• 3+ years experience in Microsoft Office 365 support.
• 2+ years in remote user support.
• Basic knowledge of computer networking.
• Experience with client multifunction hardware (desired).
• Experience with Federal/State/Government systems (desired).
• Client and/or Dell certification (desired).
• A+ certification (desired).