16,075 Onsite Support jobs in the United States

Job Title: Onsite Support TechnicianLocation: Stevens Point, WisconsinType: Contract (6 months +)Contractor Work Model: OnsiteHours: 8-5, Mon / Fri (on-call)Onsite Support Technician Summary Provide high-quality onsite IT support to internal users, focusing on end-user devices and business-critical applications. The role includes hands-on technical work, mentoring junior technicians, working across multiple buildings, and engaging in local IT projects.Onsite Support Technician Roles and Responsibilities: Manage laptop and desktop rollovers at the local mill Provide technical support for PCs, mobile devices, printers, peripherals, IP phones, and conference room tech Offer support for Zebra label printers, handheld scanners, and specialty devices used in operations Troubleshoot and support PBX systems, RingCentral/VoIP phones, Configure, install, and test hardware/software; ensure accurate documentation in the ticketing system Maintain accurate asset inventory using Lansweeper, including updates after deployment or relocation Work collaboratively with the Service Desk, Telecom, Process Automation, Maintenance, and other teams Participate in local IT projects including hardware refreshes, network upgrades, and printer deployments Evaluate and assist with network cable runs, Wi-Fi, and infrastructure expansion efforts Provide courteous, professional customer service to end users Follow up to ensure issue resolution and satisfactionOnsite Support Technician Preferred Qualifications: Associate's, Bachelor's, or Technical Degree preferred CompTIA certifications preferred (A+, Network+, etc.) 1-2+ years of onsite IT support experience Working knowledge of: o Microsoft Windows, M365, iOS, Android o Active Directory and SCCM o PC and mobile device hardware o Local network troubleshooting and VoIP fundamentals Experience with ticketing systems and asset management tools (e.g., Lansweeper) Familiarity with manufacturing or industrial environments is a plusOnsite Support Technician Key Competencies: Strong technical troubleshooting and prioritization skills Self-motivated, organized, and comfortable working independently Positive attitude, strong communication, and professionalism Able to work independently with minimal supervision Excellent customer service and communication with understanding of customer support processes and urgencySystem One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.Ref: #706-IT York

Overview:JPtheGeek is looking for an experienced hands-on, detail-oriented, and adaptable Onsite Support Technician to join our energetic and client-focused team. This role plays a key part in delivering responsive, high-quality IT support and installations across our client base. You'll be on the front lines-resolving computer issues, swapping and deploying workstations, running and terminating network cabling, performing network troubleshooting, and installing hardware and systems that help our clients operate securely and efficiently.Key Responsibilities: Troubleshoot, diagnose, and resolve a variety of end-user technical issues related to computers, printers, peripherals, and network connectivity. Perform PC swaps, system moves, and deployments including imaging, data transfer, and configuration. Run, terminate, label, and test Cat6 network cabling and patch panels in commercial environments. Install and configure network gear including firewalls, switches, wireless access points, and workstations. Perform onsite installation and support of security equipment such as cameras and access control systems. Work directly with clients to explain solutions, provide user guidance, and ensure they understand any changes or new systems. Maintain accurate documentation of work performed, assets installed, and any onsite observations. Travel to local client sites as scheduled-primarily small to mid-sized businesses-with occasional residential visits. Maintain a clean and organized workspace, work vehicle, and storage of tools and materials. Support the inventory team by reporting low stock, managing field stock levels, and coordinating equipment pickups. Collaborate closely with project managers, help desk, and security teams to deliver seamless client experiences. Other related duties as assigned.Required Qualifications: 5+ years of experience in field support, desktop support, or similar IT role. Solid understanding of computer hardware, Windows OS, printers, and common business software. Strong diagnostic and problem-solving abilities for both hardware and network issues. Familiarity with Active Directory and Office 365 administration is a strong plus. Ability to lift and transport equipment up to 50 lbs, climb ladders, and work in crawlspaces or ceiling areas as needed. Must have a valid driver's license, and a clean driving record. Excellent time management, documentation, and communication skills. Strong interpersonal skills with a friendly and professional demeanor-our clients love us because of how we treat them.Additional Characteristics: Self-motivated and comfortable working alone or as part of a team. Passion for technology and a desire to continually learn and grow. Ability to adapt quickly in a fast-paced, ever-changing environment. Commitment to doing things the right way, not the easiest way.Why Join JPtheGeek?At JPtheGeek, we help businesses succeed by delivering technology that just works-and by being the trusted, friendly IT team they love to call. Our crew is a passionate bunch of nerds dedicated to excellence, personal growth, and delivering real value. If you want a role where you're not stuck behind a desk, and where you can make a visible impact every day while solving real problems, this is the job for you.Equal Opportunity Employer:JPtheGeek is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.

Working hours Monday - Friday 8:00am - 4:30pm Pacific This is a full-time position that may involve non-standard hours and will require being part of a rotating on call schedule with other engineers. Location requirements This position requires working 100% onsite at one of our client sites. Client Location: Downtown Seattle, WA Dress Code: Business casual Why this job is exciting No two days are alike at an MSP! As an Onsite Support Technician you'll engage with our client to understand their technology needs, propose solutions, and ensure the smooth operation and security of their IT infrastructure. You will be accountable for a variety of administrative duties including fielding customer questions, maintaining customer information, and data entry management. Who you are Proactive and independent IT technical expert who performs a variety of IT technical support responsibilities, requiring a thorough working knowledge of information technology and infrastructure administration. You are a skilled communicator on all levels. Your meticulous attention to detail is shown through your timekeeping, documentation, and execution of the technical work. You know how to: Communicate regularly with our clients and their teams to understand their technology needs and concerns.Analyze information, identify current and potential problems, and propose solutions.Ensure that computer and network operations are monitored, backup/recovery functions are performed on a scheduled basis, and administration functions for hardware, operating and application systems are maintained and completed on a consistent basis.Effectively act as liaison between hotel customers and our teams.Implement the daily operation, support, integrity, and security of the technology and data (including PCI compliance) that support and enable business operations for our clients.Support active directory (creating and modifying GPO's and scripts), email systems (i.e. Office 365), virtualization, monitoring and remote management software.Identify and correct all LAN and WAN municate effectively and you have the ability to provide exceptional customer service to our entire hotel portfolio.You have skills in the following technologies: Knowledge of computers, servers, and networksKnowledge of the following software and hardware:Microsoft Products (Windows Server 2012 - present, Windows 10, Azure, SharePoint, Office 365, Etc.)VMWareCisco, Meraki, HP, and Lenovo (servers, switches, WAP's, workstations, security appliances, etc.)Knowledge of the following list below preferred for the candidate: Hospitality driven applications (POS, PMS, Keys, Sales & Marketing Systems, etc.)PCI (Payment Card Industry) Compliance.Advanced understanding of DHCP, DNS, and IP protocols.Pay and Benefits This is a full-time position located in the United States and performed ONSITE. Estimated Starting Salary/Wage Range: $33.00 -$38.00 hourly, less applicable withholdings and deductions, paid on a semi-monthly basis (The actual salary offered may vary based on relevant factors as determined in the Company's discretion, which may include experience, qualifications, tenure (for existing employees) skill set, availability of qualified candidates, geographic location, certifications held, and other criteria deemed pertinent to the particular role. Note that the majority of individuals in the position will fall in the low to mid-level of this scale; the upper end of this pay scale is offered only in exceptional circumstances and/or for unusually qualified candidates.) In addition to legally-required benefits, NexusTek offers a generous benefit package to eligible full-time employees, which currently includes the following: Four weeks of annual accrued PTO Seven paid national holidays Medical, dental, vision options Company-paid life insurance, short and long-term disability Voluntary benefits such as critical illness and accident Voluntary Legal Shield and identity theft protection Discretionary annual 401k match plan Generous employee referral bonus plan Employee Assistance Program Access to over 90,000+ courses in ADP My Learning StandOut employee engagement tools Eligible to apply for a Pluralsight license Eligible to apply for NexusTek Technical Academy or Leadership Academy We're happy to provide our comprehensive benefits guide. Each benefit is subject to eligibility requirements as specified in plan documents, and the Company reserves the right to modify the benefits it offers from time to time. Interview Process Below is our typical interview process for this role: Application Stage - Woohoo - Thanks for showing interest! Submit your applicationScreening Stage - Let's get to know each other! Our recruiters carefully consider each application. If you are selected to move forward, we will contact you for the introductory screening 20-minute recruiter screening to introduce you to NexusTek, discuss your qualifications, and answer questions Interview Stage - We'll dive into your experience more in depth 1- hour interview with the Hiring ManagerAdditional interviews may be added dependent on availability. References: 3 professional references with at least one being someone who directly managed you You are welcome to request additional conversations with team members you didn't get to meet during the process NexusTek provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws NexusTek participates in E-Verify for all US Employees Please be aware of potential recruitment fraud and fake social media pages. NexusTek will never ask you to pay a fee as part of the interview process. Additionally, we will not ask for your personal banking information until you have signed an employment offer and completed virtual onboarding training and paperwork provided by our HR team.

• Help group IT support teams in maintaining Endava IT infrastructure
• Provide onsite and remote desktop support for employees using Endava IT assets and systems
• IT hardware asset management
• Update internal documentation and procedures
• Offer technical expertise for non-technical staff
• Respond to high priority issues in a timely manner to assure business continuity
• Out of business hours on-call for high priority issues
• Maintain Access Control and CCTV systems
• Provide IT support for conferencing equipment, collaboration rooms and printing services

• Experience in Windows 10 and MacOS (installation, operation and troubleshooting)
• Imaging and deploying Windows equipment using various tools including SCCM and Intune
• Hardware support: Various Windows and Apple devices
• Active Directory and Azure Active Directory knowledge
• Knowledge of networking concepts, principles and troubleshooting skills
• Microsoft Office 365 administration knowledge
• Video conferencing (implementations and troubleshooting), printing support, patch management, asset management
• Data center equipment physical maintenance
• ITIL awareness
• Experience in using ITSM tools
• Excellent customer service and interpersonal skills
• Excellent English communication skills (verbal and written)
• Awareness of IT hardware and security audits
• Experience maintaining Access Control and CCTV systems
• Experience with PowerShell scripting (nice to have)

• Finance: Competitive salary package, share plan, company performance bonuses, value-based recognition awards, referral bonus;
• Career Development : Career coaching, global career opportunities, non-linear career paths, internal development programmes for management and technical leadership;
• Learning Opportunities: Complex projects, rotations, internal tech communities, training, certifications, coaching, online learning platforms subscriptions, pass-it-on sessions, workshops, conferences;
• Work-Life Balance: Flexible working hours, employee assistance programme;
• Health: Global internal wellbeing programme, access to wellbeing apps;
• Community: Global internal tech communities, hobby clubs and interest groups, inclusion and diversity programmes, events and celebrations.

• Participation in both internal meetings and external meetings via video calls, as necessary.
• Ability to go into corporate or client offices to work onsite, as necessary.
• Prolonged periods of remaining stationary at a desk and working on a computer, as necessary.
• Ability to bend, kneel, crouch, and reach overhead, as necessary.
• Hand-eye coordination necessary to operate computers and various pieces of office equipment, as necessary.
• Vision abilities including close vision, toleration of fluorescent lighting, and adjusting focus, as necessary.
• For positions that require business travel and/or event attendance, ability to lift 25 lbs, as necessary.
• For positions that require business travel and/or event attendance, a valid driver's license, as necessary.

• Robust healthcare and benefits including Medical, Dental, vision, Disability coverage, and various other benefit options
• Flexible Spending Accounts (Medical, Transit, and Dependent Care)
• Employer Paid Life Insurance and AD&D Coverages
• Health Savings account paired with our low-cost High Deductible Medical Plan
• 401(k) Safe Harbor Retirement plan with employer match with immediately vest

Insight Global is looking for an Onsite Desktop support technician to sit in Sacramento, CA. They will be responsible being the sole support technician for around 300 users assisting in both hardware and software related issues. Responsibilities include conference room setups, password resets, equipment assistance and Office 365 Support. This role requires techs to be onsite five days a week with possibility of supporting an office nearby few and far between. If traveling to another office, you will be reimbursed for mileage. This role will start out as a contract role and will be converted to full time after six months.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to com.

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .

Proficiency with Engineering applications such as Bentley, Autodesk or ESRI
Proficiency with ServiceNow ticketing system
Bachelor's Degree in IT, Computer Science or related field
5 years of Windows Desktop Support experience
Experience supporting both hardware and software issues
Active Directory experience
Office 365 Experience
AV Experience: Crestron preferred
Ability to communicate clearly, both orally and written
Must have a car and driver's license to drive to and from various sites when needed

• Perform preventative maintenance task to help maintain customer spaces
• Responsible for job site documentation as needed
• Daily monitoring of IC Zoom Room health, including identifying and remotely troubleshooting offline rooms, communicating with branch staff for assistance, and keeping firmware and Zoom versions updated
• Collaborate with Systems Integration team on new builds via supporting backend settings, confirming on-site configurations, and certifying the installation.
• Advanced support for broken or defective technology, via working with client Operations team & the AVI-SPL Global Help Desk team and monitoring open tickets and part deliveries
• Support AVI-SPL Field Service Technicians to resolve remote issues
• Perform support tasks in a timely and quality conscious manner
• Work with internal/external teams in a professional manner that reflects the values of AVI-SPL
• Provide client training as needed
• Adhere to and understand local safety standards for all site duties
• Setup and troubleshoot various audio/video systems.
• Travel to various job sites as required

• Hours required are Monday - Friday, 8:00am - 5:00pm EST.
• AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.
• This position will generally work on customer sites and may deal with a construction site type of work environment.

• Effectively communicate with employees, customers and colleagues
• Ability to use hand and power tools in a safe and efficient manner
• Ability to work and think independently and ensuring to meet deadlines
• Basic computer knowledge
• Knowledge of basic signal flow for audio, video and control
• Valid Driver's License and a Motor Vehicle Record that meets AVI-SPL driving standard
• Minimum of a High School Diploma or equivalent
• Must be flexible to work after hours and weekends when required

• Ability to regularly climb and work from ladders, lifting equipment, tools and materials

• Minimum of 1-2 years of audiovisual integration experience
• Formal education in Electronics or related field
• Intermediate PC troubleshooting knowledge

• Medical benefits, including vision and dental
• Paid holidays, sick days, and personal days
• Enjoyable and dynamic company culture
• Training and professional development opportunities

• Provide second-line, onsite investigation and diagnosis of IT problems.
• Assist with the local installation and configuration of computer systems, servers, and network equipment, as well as the staging and preparation of the above.
• Present to and educate customers on IT digital solutions, processes, and tools to increase their efficiency and unlock the value of the digital environment.
• Resolve and close incidents and service requests within allocated timelines.
• Communicate and engage with customers on the progress of their IT requests and incidents.
• Assist the internal Global Network Services and Global Infrastructure Services groups where local support is required.
• Liaise with third-party suppliers for hardware-related events. Supervise suppliers to perform repair, maintenance, installation, and changes involving IT equipment.
• Assist in infrastructure setup and renovation projects at monitored locations, including network devices, physical security systems, modern meeting rooms, and other emerging technologies.
• Fully document changes to in-house plans and network diagrams.
• Manage small, low-risk IT projects at the location.
• Listen to, understand, and interpret customer requirements to propose solutions that enable the business to be more efficient and leverage our digital environment.
• Stay up to date with the latest technologies and trends in the fast-moving IT industry.
• Comply with all Quality, Health, Safety, and Environment policies.

• Help group IT support teams in maintaining Endava IT infrastructure
• Provide onsite and remote desktop support for employees using Endava IT assets and systems
• IT hardware asset management
• Update internal documentation and procedures
• Offer technical expertise for non-technical staff
• Respond to high priority issues in a timely manner to assure business continuity
• Out of business hours on-call for high priority issues
• Maintain Access Control and CCTV systems
• Provide IT support for conferencing equipment, collaboration rooms and printing services

• Experience in Windows 10 and MacOS (installation, operation and troubleshooting)
• Imaging and deploying Windows equipment using various tools including SCCM and Intune
• Hardware support: Various Windows and Apple devices
• Active Directory and Azure Active Directory knowledge
• Knowledge of networking concepts, principles and troubleshooting skills
• Microsoft Office 365 administration knowledge
• Video conferencing (implementations and troubleshooting), printing support, patch management, asset management
• Data center equipment physical maintenance
• ITIL awareness
• Experience in using ITSM tools
• Excellent customer service and interpersonal skills
• Excellent English communication skills (verbal and written)
• Awareness of IT hardware and security audits
• Experience maintaining Access Control and CCTV systems
• Experience with PowerShell scripting (nice to have)

• Finance: Competitive salary package, share plan, company performance bonuses, value-based recognition awards, referral bonus;
• Career Development : Career coaching, global career opportunities, non-linear career paths, internal development programmes for management and technical leadership;
• Learning Opportunities: Complex projects, rotations, internal tech communities, training, certifications, coaching, online learning platforms subscriptions, pass-it-on sessions, workshops, conferences;
• Work-Life Balance: Flexible working hours, employee assistance programme;
• Health: Global internal wellbeing programme, access to wellbeing apps;
• Community: Global internal tech communities, hobby clubs and interest groups, inclusion and diversity programmes, events and celebrations.

• Participation in both internal meetings and external meetings via video calls, as necessary.
• Ability to go into corporate or client offices to work onsite, as necessary.
• Prolonged periods of remaining stationary at a desk and working on a computer, as necessary.
• Ability to bend, kneel, crouch, and reach overhead, as necessary.
• Hand-eye coordination necessary to operate computers and various pieces of office equipment, as necessary.
• Vision abilities including close vision, toleration of fluorescent lighting, and adjusting focus, as necessary.
• For positions that require business travel and/or event attendance, ability to lift 25 lbs, as necessary.
• For positions that require business travel and/or event attendance, a valid driver's license, as necessary.

• Robust healthcare and benefits including Medical, Dental, vision, Disability coverage, and various other benefit options
• Flexible Spending Accounts (Medical, Transit, and Dependent Care)
• Employer Paid Life Insurance and AD&D Coverages
• Health Savings account paired with our low-cost High Deductible Medical Plan
• 401(k) Safe Harbor Retirement plan with employer match with immediately vest

Job Description:

"The Onsite Support Analyst is responsible for serving as a desktop support expert responsible for computer hardware, software (location specific or global) and peripherals. On-Premises full-time position responsible as a second point of escalation for the resolution of desktop or laptop related incidents, service requests and connectivity issues.

Responsibilities:

• Provide second-line investigation and diagnosis

• Resolve and close incidents and service requests as per help desk procedures and allocated timelines

• Escalate unresolved incidents and service requests within agreed timescales

• Log incident and service request details per help desk procedures

• Communicate with customer regarding incident progress

• Ensure tickets are always updated until issues are resolved

• Conduct customer satisfaction callbacks and surveys

• Complete GET IT training for On-Site Support Analysts

• Comply with Quality, Health, Safety and Environment policies and IT policies

• Liaise with customers, other IT support groups and third-party providers when necessary

• Perform staging of PCs (Requires use of SRSS and/or Autopilot)

• Maintain Global Asset Management database with updates related to the assigned hardware

Experience:

• Perform hardware and software maintenance and support

• Participate in IT team events, follow up on objectives, and key performance objectives

• Troubleshoot and resolve PC incidents and VIP requests

• Liaise with third-party suppliers for hardware repair

• Liaise with SISC (Site Information Security Coordinator) on IT security issues and virus elimination

• Liaise with Server Team when server maintenance is required

Skills:

Participate in GeoMarket projects to accomplish common objectives

• Participate as a key person in IT Domain structure

• Supervise suppliers to perform maintenance, IMAC of IT equipment Collaborates with IT Management to ensure support methods are documented and up to date

§ Collaborates with IT support team members from various disciplines to identify and resolve incidents efficiently

§ Engage with internal customers to provide efficient support and ensure business continuity"

Education:

• HSD

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit ( .

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.