68,504 Onsite Support jobs in the United States

**Job Description:**
"The Onsite Support Analyst is responsible for serving as a desktop support expert responsible for computer hardware, software (location specific or global) and peripherals. On-Premises full-time position responsible as a second point of escalation for the resolution of desktop or laptop related incidents, service requests and connectivity issues.
**Responsibilities:**
- Provide second-line investigation and diagnosis
- Resolve and close incidents and service requests as per help desk procedures and allocated timelines
- Escalate unresolved incidents and service requests within agreed timescales
- Log incident and service request details per help desk procedures
- Communicate with customer regarding incident progress
- Ensure tickets are always updated until issues are resolved
- Conduct customer satisfaction callbacks and surveys
- Complete GET IT training for On-Site Support Analysts
- Comply with Quality, Health, Safety and Environment policies and IT policies
- Liaise with customers, other IT support groups and third-party providers when necessary
- Perform staging of PCs (Requires use of SRSS and/or Autopilot)
- Maintain Global Asset Management database with updates related to the assigned hardware
- Perform hardware and software maintenance and support
- Participate in IT team events, follow up on objectives, and key performance objectives
- Troubleshoot and resolve PC incidents and VIP requests
- Liaise with third-party suppliers for hardware repair
- Liaise with SISC (Site Information Security Coordinator) on IT security issues and virus elimination
- Liaise with Server Team when server maintenance is required
- Participate in GeoMarket projects to accomplish common objectives
- Participate as a key person in IT Domain structure
- Supervise suppliers to perform maintenance, IMAC of IT equipment Collaborates with IT Management to ensure support methods are documented and up to date
§ Collaborates with IT support team members from various disciplines to identify and resolve incidents efficiently
§ Engage with internal customers to provide efficient support and ensure business continuity"
**Experience:**
+ 2 to 3 years' experience in desktop support or related IT field
**Skills:**
+ Effective verbal and written communication skills
+ Ability to identify and resolve issues independently
**Education:**
+ Bachelor's degree preferred.
**About US Tech Solutions:**
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit ( .
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

**Onsite Support Lead, Senior**
**Category:** Business Consulting, Strategy and Digital Transformation
**Main location:** United States, Virginia, Arlington
**Position ID:** J
**Employment Type:** Full Time
**Position Description:**
CGI Federal has an exciting opportunity for an Onsite Support Lead within our Intel sector advancing the national security mission through cutting edge technology. You must have a passion for keeping pace with rapidly evolving technology advancements and leveraging your knowledge on a highly collaborative team to deliver state-of-the-art capabilities.
The Onsite Support Lead manages a local IT support team, overseeing service delivery, ensuring adherence to quality standards like ITIL, and maintaining high customer satisfaction through effective technical guidance and leadership. Key responsibilities include staff development, performance monitoring, stakeholder management, technical troubleshooting, and the implementation of new technologies and processes within the organization's on-site environment.
CGI Federal is growing its high-performance team whose members share a passion for building high-quality, scalable, advanced IT solutions in a collaborative, fast-paced, outcome-driven mission.
This position is located in USA VA Arlington, however, a hybrid working model is acceptable.
**Your future duties and responsibilities:**
- Team Management & Development: Line manage, mentor, and motivate the onsite support team to achieve organizational objectives, fostering a positive and collaborative environment.
- Service Delivery Oversight: Manage daily onsite support operations, ensuring adherence to Service Level Agreements (SLAs) and ITIL processes for incident, problem, and change management.
- Performance Monitoring: Track and analyze Key Performance Indicators (KPIs) and service metrics to identify areas for improvement and ensure consistent, high-quality service delivery.
- Technical Leadership: Provide technical guidance and expertise on LAN infrastructure, system modernization, and the deployment of new IT capabilities.
- Stakeholder Management: Build strong relationships with internal stakeholders and end-users to effectively meet IT support needs and promote new technologies.
- Process Improvement: Identify inefficiencies in processes and workflows, then recommend and implement improvements to enhance service quality and operational efficiency.
- Vendor Management: Collaborate with third-party vendors to ensure optimal performance, cost-effectiveness, and adherence to quality standards.
- Documentation & Reporting: Create and maintain documentation related to support procedures, and provide reports on team performance and service metrics.
**Required qualifications to be successful in this role:**
- Education and/or Experience: Bachelor's degree and/or 5 to 10 years of experience
- Security Clearance: TS/SCI required with the ability to obtain a TS/SCI with Poly highly desired
- Strong technical background in IT infrastructure and support.
- Leadership and communication skills.
- Experience with ITIL best practices and service management frameworks.
- Ability to manage a team, including performance issues and staff development.
- Skills in troubleshooting technical issues and implementing solutions.
- Experience with hardware, software, and network support.
- Strong understanding of system modernization and deployment strategies.
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $100,000.00 - $ .
CGI Federal's benefits are offered to eligible professionals on their first day of employment to include:
- Competitive compensation
- Comprehensive insurance options
- Matching contributions through the 401(k) plan and the share purchase plan
- Paid time off for vacation, holidays, and sick time
- Paid parental leave
- Learning opportunities and tuition assistance
- Wellness and Well-being programs
#CGIFederalJob
#LI-AC6
#ClearanceJobs
#CGIintelligencecareers
#MARSCareers
**Skills:**
+ Intelligence
**What you can expect from us:**
**Together, as owners, let's turn meaningful insights into action.**
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because.
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.
Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team-one of the largest IT and business consulting services firms in the world.
Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.
CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. **Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.**
We make it easy to translate military experience and skills! Clickhere ( to be directed to our site that is dedicated to veterans and transitioning service members.
All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.
CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI's legal duty to furnish information.

Job Description

Job Description

Description:

Onsite Support Engineer I

Company: Skynet Innovations
Location: Mason, OH

About the Role

Skynet Innovations is seeking an Onsite Support Engineer I to provide technical support directly at client locations and by phone as assigned. This role follows documented procedures, monitors ticket queues, and ensures service level agreements (SLAs) are met.

Key Responsibilities:

• Document all activities, projects, and tickets daily in the ticketing system.
  
• Handoff and document in-progress tickets before the end of each shift.
  
• Monitor ticket gateway and designated queues.
  
• Escalate issues according to IT Glue documentation.
  
• Create or update IT Glue articles with new customer findings.
  
• Communicate with vendors to resolve outage issues.
  
• Build client rapport during onsite assignments (in-person troubleshooting, walkthroughs, client interaction).
  
• Work 100% onsite at client-assigned locations, commuting and walking between buildings as required.

Expectations:

• Maintain established ticket SLAs as defined by manager.
  
• Maintain customer satisfaction (CSAT) scores as defined by manager.
  
• Submit weekly timesheets by end of shift Friday.
  
• Work and document established billable hours each week.
  
• Be available for scheduled on-call rotations.
  
• Meet annual goals and objectives set in HRIS with quarterly reviews.

Technical Proficiencies:

• Ticketing software: Incident management and time tracking.
  
• Remote system access: Running scripts and pushing approved actions.
  
• Active Directory: Basic knowledge of security groups, group policy fundamentals, domain controllers.
  
• Virtualization: Basic knowledge of VMware/Hyper-V for user incident support.
  
• Microsoft Windows/Servers: Basic knowledge in patching, maintenance, and differentiating physical vs. virtual servers.
  
• Networking: Basic troubleshooting skills (DHCP, DNS, ping, nslookup, traceroute).
  
• Software as assigned.

Physical Requirements:

• Ability to handle equipment, talk, hear, read, write, and interpret documents.
  
• Occasionally lift and move objects up to 25 pounds (with or without reasonable accommodations).

Benefits of working at Skynet:

• Be part of a fun, awesome team
• 9 paid holidays
• 401K Retirement with matching contributions
• Excellent medical, vision and dental insurance
• Life insurance and disability insurance
• Cell phone stipend
• 3 weeks PTO

Top Reasons our Employees Love Being Part of the Blue Alliance Family:

1. Entrepreneurial Culture
2. Fast-paced Flow, with a Variety of Projects
3. Collaborative Work Environment
4. Training & Certifications
5. Career Growth Opportunities

Ready for the next step?

The greatest rewards are reserved for those who want to be better and then put in the hard work, to be their best version of themselves. Interested applicants should click to submit their resume and application above.

Please be advised we, Skynet Innovations, participate in E-Verify.

Why Join Skynet Innovations?

Skynet Innovations, a Blue Alliance company, is a trusted managed services provider (MSP) supporting manufacturing, logistics, and municipal organizations with critical IT operations. Since 2008, we’ve helped clients make smart, high-impact technology investments, backed by consistent, expert support from teams they know and trust.

Our pod-based staffing model ensures clients receive reliable service from people who understand their environment. It’s a personalized approach that delivers long-term value and measurable outcomes.

We’ve always believed small businesses deserve enterprise-level solutions, and that belief starts with our team. We hire for passion and cultural fit, then invest in growth. As a fully remote company from the start, we’ve built a strong, connected culture where people support each other, stay accountable, and thrive together.

Requirements:

**Working Location:** **Connecticut, Hartford**
**Workplace Flexibility:** **Field**
**_For more than 100 years, Olympus has focused on making people's lives healthier, safer and more fulfilling. _** **__**

Every day, we live by our philosophy, True to Life, by advancing medical technologies and elevating the standard of patient care so people everywhere can fulfill their desires, dreams, and lives.

Our five Core Values empower us to achieve Our Purpose:
**Patient Focus, Integrity, Innovation, Impact and Empathy.**
Learn more about Life at Olympus ( .
**Job Description**
The primary role is to provide customer support of Olympus equipment in the Operating Room and/or other specified departments by focusing on managing all relevant equipment, providing basic troubleshooting, and providing training for proper care and handling of Olympus equipment. This is a project-based position that is dependent upon the length of our customer contracts.
**Job Duties**
+ Assist Olympus personnel with the installation of equipment.
+ Coordinate schedules with audiovisual providers and boom manufacturers for installation.
+ Set-up and break-down of plug & play video tower/system equipment according to IFU instructions.
+ Provide in-service sessions for operating room personnel on Olympus equipment regularly, based on staff needs.
+ Provide clinical equipment management support on all Olympus equipment(pre-intra & post OP).
+ Evaluate and resolve equipment malfunctions as necessary. May include basic electronic troubleshooting.
+ Coordinate periodic evaluations of the equipment with the customer to make determinations as to repair or replacement needs in the event of damage, loss, wear and tear, etc.
+ Perform routine maintenance on the equipment, including pre-use inspection, evaluation of equipment malfunction as necessary, and periodic functionality testing to proactively prevent issues during operation.
+ Work with Customer to schedule inspection, repair, and/or replacement of equipment when damaged, worn, and lost, etc.
+ Follow procedures to notify, track, and report lost or damaged equipment.
+ Coordinate with customer shipping and receiving department(s) as well as Olympus Service group(s) to expedite repairs of the equipment.
+ Monitor and, if requested reasonably report the Customer's Olympus repair expenditures; note significant repair issues or occurrences.
+ Maintain professional appearance, work ethic, and attitude as required by Olympus Americas Inc. and the facility you are assigned.
+ Adhere to HIPAA and other related patient confidentiality policies and procedures at all times.
**Job Qualifications**
**Required:**
+ Associate's degree or equivalent relevant experience required.
+ Minimum of 1 year of related equipment experience/knowledge in electrical engineering, biomedical engineering, nursing, computer science, or related discipline required.
+ Solid working knowledge of electronics and audiovisual equipment.
+ Basic computer skills, including Microsoft Office; strong verbal and written communication skills.
+ Must be comfortable with public speaking, delivering an in-service/demonstration to a group.
+ Must possess a high degree of self-reliance, initiative, and creativity.
+ Excellent work ethic, proven self-starter with excellent time management skills, with the ability to use independent judgment and critical thinking effectively.
+ Eager to learn and grow, accept and apply feedback.
+ Consistently delivering superior customer service.
+ Travel less than 20% annually. Potential overnight and air travel. Must have a valid driver's license.
+ Must adhere to all customer and vendor credentialing requirements when visiting medical facilities.
**Preferred:**
+ Operating room experience and demonstrated knowledge of anatomy, surgical procedures, and aseptic technique preferred
**Why join Olympus?**
_We offer a holistic employee experience supporting personal and professional well-being through meaningful work, equitable offerings, and a connected culture._
**Equitable Offerings you can count on:**
+ Competitive salaries, annual bonus and 401(k)* with company match
+ Comprehensive medical, dental, vision coverage effective on start date
+ 24/7 Employee Assistance Program
+ Free live and on-demand Wellbeing Programs
+ Generous Paid Vacation and Sick Time
+ Paid Parental Leave and Adoption Assistance*
+ 12 Paid Holidays
+ On-Site Child Daycare, Café, Fitness Center**
**Connected Culture you can embrace:**
+ Work-life integrated culture that supports an employee centric mindset
+ Offers onsite, hybrid and field work environments
+ Paid volunteering and charitable donation/match programs
+ Employee Resource Groups
+ Dedicated Training Resources and Learning & Development Programs
+ Paid Educational Assistance
*US Only
**Center Valley, PA and Westborough, MA
**Are you ready to be a part of our team?**
Learn more about our benefit and incentives ( .
The anticipated starting base pay range for this full-time position working at this location is $60,000-$62,000.00 , plus potential for annual bonus (subject to plan eligibility and other requirements). Olympus considers a variety of factors when determining actual compensation for this position including: level of experience, working location, and relevant education and certifications.
At Olympus, we are committed to Our Purpose of making people's lives healthier, safer and more fulfilling. As a global medical technology company, we partner with healthcare professionals to provide best-in-class solutions and services for early detection, diagnosis and minimally invasive treatment, aiming to improve patient outcomes by elevating the standard of care in targeted disease states.
For more than 100 years, Olympus has pursued a goal of contributing to society by producing products designed with the purpose of delivering optimal outcomes for its customers around the world.
Headquartered in Tokyo, Japan, Olympus employs more than 31,000 employees worldwide in nearly 40 countries and regions. Olympus Corporation of the Americas, a wholly owned subsidiary of Olympus Corporation, is headquartered in Center Valley, Pennsylvania, USA, and employs more than 5,200 employees throughout locations in North and South America. For more information, visit .
**You Belong at Olympus**
We value a workforce that reflects a wide range of perspectives, backgrounds, and experiences. We foster an environment where all employees feel valued, respected, and supported. And we provide employees with equal access to opportunities for growth and development.
**_Applicants Requesting Accommodations:_** Olympus is committed to the full inclusion of all qualified individuals. As part of this commitment, Olympus will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact If your disability impairs your ability to email, you may call our HR Compliance Manager at 1-888-Olympus ( ).
**Let's realize your potential, together.**
It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.
Posting Notes: | United States (US) | Connecticut (US-CT) | Hartford | Customer Service

**Working Location:** **Texas, Houston**
**Workplace Flexibility:** **Onsite**
**_For more than 100 years, Olympus has focused on making people's lives healthier, safer and more fulfilling. _** **__**

Every day, we live by our philosophy, True to Life, by advancing medical technologies and elevating the standard of patient care so people everywhere can fulfill their desires, dreams, and lives.

Our five Core Values empower us to achieve Our Purpose:
**Patient Focus, Integrity, Innovation, Impact and Empathy.**
Learn more about Life at Olympus ( .
**Job Description**
The primary role is to provide customer support of Olympus equipment in the Operating Room and/or other specified departments by focusing on managing all relevant equipment, providing basic troubleshooting, and providing training for proper care and handling of Olympus equipment. This is a project-based position that is dependent upon the length of our customer contracts. **_Note: This role covers the Clear Lake and League City, Texas areas._**
**Job Duties**
+ Assist Olympus personnel with the installation of equipment.
+ Coordinate schedules with audiovisual providers and boom manufacturers for installation.
+ Set-up and break-down of plug & play video tower/system equipment according to IFU instructions.
+ Provide in-service sessions for operating room personnel on Olympus equipment regularly, based on staff needs.
+ Provide clinical equipment management support on all Olympus equipment(pre-intra & post OP).
+ Evaluate and resolve equipment malfunctions as necessary. May include basic electronic troubleshooting.
+ Coordinate periodic evaluations of the equipment with the customer to make determinations as to repair or replacement needs in the event of damage, loss, wear and tear, etc.
+ Perform routine maintenance on the equipment, including pre-use inspection, evaluation of equipment malfunction as necessary, and periodic functionality testing to proactively prevent issues during operation.
+ Work with Customer to schedule inspection, repair, and/or replacement of equipment when damaged, worn, and lost, etc.
+ Follow procedures to notify, track, and report lost or damaged equipment.
+ Coordinate with customer shipping and receiving department(s) as well as Olympus Service group(s) to expedite repairs of the equipment.
+ Monitor and, if requested reasonably report the Customer's Olympus repair expenditures; note significant repair issues or occurrences.
+ Maintain professional appearance, work ethic, and attitude as required by Olympus Americas Inc. and the facility you are assigned.
+ Adhere to HIPAA and other related patient confidentiality policies and procedures at all times.
**Job Qualifications**
**Required:**
+ Associate's degree or equivalent relevant experience required.
+ Minimum of 1 year of related equipment experience/knowledge in electrical engineering, biomedical engineering, nursing, computer science, or related discipline required.
+ Solid working knowledge of electronics and audiovisual equipment.
+ Basic computer skills, including Microsoft Office; strong verbal and written communication skills.
+ Must be comfortable with public speaking, delivering an in-service/demonstration to a group.
+ Must possess a high degree of self-reliance, initiative, and creativity.
+ Excellent work ethic, proven self-starter with excellent time management skills, with the ability to use independent judgment and critical thinking effectively.
+ Eager to learn and grow, accept and apply feedback.
+ Consistently delivering superior customer service.
+ Travel less than 20% annually. Potential overnight and air travel. Must have a valid driver's license.
+ Must adhere to all customer and vendor credentialing requirements when visiting medical facilities.
**Preferred:**
+ Operating room experience and demonstrated knowledge of anatomy, surgical procedures, and aseptic technique preferred.
**Why join Olympus?**
_We offer a holistic employee experience supporting personal and professional well-being through meaningful work, equitable offerings, and a connected culture._
**Equitable Offerings you can count on:**
+ Competitive salaries, annual bonus and 401(k)* with company match
+ Comprehensive medical, dental, vision coverage effective on start date
+ 24/7 Employee Assistance Program
+ Free live and on-demand Wellbeing Programs
+ Generous Paid Vacation and Sick Time
+ Paid Parental Leave and Adoption Assistance*
+ 12 Paid Holidays
+ On-Site Child Daycare, Café, Fitness Center**
**Connected Culture you can embrace:**
+ Work-life integrated culture that supports an employee centric mindset
+ Offers onsite, hybrid and field work environments
+ Paid volunteering and charitable donation/match programs
+ Employee Resource Groups
+ Dedicated Training Resources and Learning & Development Programs
+ Paid Educational Assistance
*US Only
**Center Valley, PA and Westborough, MA
**Are you ready to be a part of our team?**
Learn more about our benefit and incentives ( .
The anticipated starting base pay range for this full-time position working at this location is $60,000.00 , plus potential for annual bonus (subject to plan eligibility and other requirements). Olympus considers a variety of factors when determining actual compensation for this position including: level of experience, working location, and relevant education and certifications.
At Olympus, we are committed to Our Purpose of making people's lives healthier, safer and more fulfilling. As a global medical technology company, we partner with healthcare professionals to provide best-in-class solutions and services for early detection, diagnosis and minimally invasive treatment, aiming to improve patient outcomes by elevating the standard of care in targeted disease states.
For more than 100 years, Olympus has pursued a goal of contributing to society by producing products designed with the purpose of delivering optimal outcomes for its customers around the world.
Headquartered in Tokyo, Japan, Olympus employs more than 31,000 employees worldwide in nearly 40 countries and regions. Olympus Corporation of the Americas, a wholly owned subsidiary of Olympus Corporation, is headquartered in Center Valley, Pennsylvania, USA, and employs more than 5,200 employees throughout locations in North and South America. For more information, visit .
**You Belong at Olympus**
We are deeply committed to fostering a respectful, fair, and welcoming workplace for all individuals, perspectives, and lifestyles. We believe in fostering a non-discriminatory, inclusive work environment where everyone feels a sense of belonging, in full compliance with legal standards. Empathy and unity are core to our company culture, empowering employees to contribute fully and flourish. We warmly encourage all who wish to bring their talents to Olympus to apply.
**_Applicants Requesting Accommodations:_** Olympus is committed to the full inclusion of all qualified individuals. As part of this commitment, Olympus will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact If your disability impairs your ability to email, you may call our HR Compliance Manager at 1-888-Olympus ( ).
**Let's realize your potential, together.**
It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.
Posting Notes: | United States (US) | Texas (US-TX) | Houston | Customer Service

Position Summary
Uniguest is seeking a customer service-focused candidate to join our pCare Services team as a Part-Time Onsite Support Representative. In this position, you will help support the maintenance of our technical solutions deployed in hospitals by providing front-line service to patients and staff. With a range of technologies from patient bedside TV to digital signage, to mobile apps and video conferencing, pCare by Uniguest creates personalized customer experiences in healthcare and hospital environments. A successful candidate will be comfortable handling computer documentation including payment records.

Schedule:

• Days: Monday, Wednesday & Friday
  • Shift: 3.5 hours between 11:00 am to 5:00 pm at St. Catherine of Sienna Medical Center (50 NY-25A, Smithtown, NY 11787)
• Days: Saturday
  • Shift: 9:00 am - 12:30 pm at St. Catherine (50 NY-25A, Smithtown, NY 11787) & 1:30 - 5:00 pm at St. Charles Hospital (200 Belle Terre Rd, Port Jefferson, NY 11777)

Primary Responsibilities

• Provide onsite support to our customers, who include patients and hospital staff, to ensure services meet or exceed customers' expectations
• Collaborate with other team members to troubleshoot and resolve any issues affecting services
• Familiarize customers with the use of our interactive system and its features
• Replace small defective equipment as needed (tv, pillow speakers, phones)

Experience & Skills

• Exceptional customer service and communication skills
• Be self-motivated and able to work independently in a fast-paced environment
• Basic computer skills
• Customer service experience 1 year is preferred

Required Qualifications

• High school diploma or equivalent
• Ability to work onsite at hospitals daily
• Must be able to lift 25 lbs. and climb a 6-foot ladder
• Must meet hospital requirements for immunizations and screenings; this includes COVID-19 vaccination

What We Offer

• Competitive employee benefits package*
• Medical, Dental and Vision Insurance Plan options.
• Pet Insurance Plan.
• 401k Plan with Employer Match.
• Paid Time Off Programs including vacation, sick leave, volunteer time off and parental leave.
• Employee Assistance Program (EAP).
• Employee Referral Bonus Program.
• Career development and potential for advancement opportunities.
• Performance bonuses.
• Employee Recognition Rewards Program.

*Benefits package will depend on your position, location and other eligibility requirements.

About Uniguest
Uniguest is the global leader in providing highly secure, fully managed customer-facing technology solutions on an outsourced basis to the hospitality, senior living, specialty retail, education, and corporate sectors. Our suite of turnkey consumer-facing technology solutions includes hardware and software solution packages, system implementation, and 24/7/365 multi-lingual support for public space kiosks, purpose-built kiosks (PC, iMac, tablet), digital signage, Interactive TV, tablets, remote printing, and more - all designed to deliver a consistent and safe experience to our clients' customers.

Uniguest is committed to equal employment opportunity and to providing all people equal access to employment without regard to personal characteristics that are unrelated to their ability, performance, or qualifications. Uniguest prohibits discrimination and harassment against any employee or applicant for employment based on race, color, religion, national origin, sex, sexual orientation, marital status, pregnancy, gender identity, veteran status, disability, genetic information, age, or any other basis protected by law.

Onsite Administrative Support - 6-Month Contract
Location: Virgin, UT
Contract Type: Full-Time, Temporary (6 months)
U.S. Citizenship Required
Paying up to $20 an hour
About the Role:
We're seeking a highly organized and proactive Onsite Administrative Support Contractor to join our team in Virgin, Utah. This role is critical to preserving decades of invaluable test data and ensuring smooth operations during high-stakes test days.
You'll work directly with the site leader, supporting both administrative and operational needs. If you thrive in a dynamic environment, enjoy working with historical records, and want to contribute to national safety and innovation, this is the opportunity for you.
Key Responsibilities:
+ Document Management: Scan, digitize, and archive critical historical site and test records.
+ Regulatory Filing: Maintain and organize site files, including regulatory and test documentation.
+ Test Day Operations: Manage visitor access, traffic control, and safety briefings during test events.
+ Visitor Coordination: Oversee visitor management and orientations for test activities.
+ Site Support: Order supplies, coordinate special events, and assist with community relations.
+ ️Procedure Support: Help create and maintain Standard Work Instructions (SWIs) and procedures.
+ Work Coordination: Assist in organizing weekly status meetings and work management activities.
What We're Looking For:
+ U.S. Citizenship (required)
+ Strong organizational and communication skills
+ Ability to work independently and handle sensitive information
+ Experience with document scanning, archiving, or administrative support preferred
+ Comfortable working in a secure, test-focused environment
Why Join Us?
This is more than just an admin role-it's a chance to preserve history, enhance safety, and support cutting-edge testing at one of the most unique facilities in the country. You'll be part of a mission that matters.
Pay and Benefits
The pay range for this position is $5.00 - 25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Virgin,UT.
Application Deadline
This position is anticipated to close on Oct 10, 2025.
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email (% ) for other accommodation options.

Job Title:
Customer Service/Technical Support Representative (Onsite)
Job Description
The Technical Support Representative interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)
**A NEW CAREER POWERED BY YOU**
Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns " **World's Best Workplaces** ," " **Happiest Employees** ," and " **Best Companies for Career Growth** " awards every year? Then a Technical Support Representative position at Concentrix is just the right place for you!
As a Technical Support Representative, you'll join an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as "game-changers." Together, we help the world's best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we're looking for more talented people to join our purpose, people as passionate about providing outstanding customer experiences as we are.
**CAREER GROWTH AND PERSONAL DEVELOPMENT**
This is a great opportunity to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.
**WHAT YOU WILL DO IN THIS ROLE**
As a/an Technical Support Representative at Concentrix, you will:
+ Provide inbound customer support.
+ Help customers resolve technical issues.
+ Assist in correcting billing concerns.
+ Deliver expert customer experiences.with a smile
**YOUR QUALIFICATIONS**
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative role include:
+ 18 years or older with a High School Diploma or GED
+ Live within 40 miles of the site and be able to work your full shift in the office
+ You will be expected to utilize multiple systems on a PC throughout your day to day and must pass technical assessments to show those skills
**WHAT'S IN IT FOR YOU**
One of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. In this role, you'll also be provided with:
+ The base salary range for this position is $18- $22.50/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days. We accept applications for this position on an ongoing basis.
+ DailyPay enrollment option to access pay "early," when you want it
+ Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
+ Health and wellness programs with trained partners to help promote a healthy you
+ Mentorship programs that support your rewarding career journey
+ A modern, state-of-the-artoffice setting with advanced technologies and a great team
+ Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
+ Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
**REIMAGINE THE BEST VERSION OF YOU!**
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their "employer of choice."
Location:
USA, Lake Mary, FL
Language Requirements:
Time Type:
Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the** Job Applicant Privacy Notice for California Residents ( to Work:**
In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.
**Where Job May be Performed:**
Currently, this position may be performed only in the states listed here ( .
Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.
For more information regarding your EEO rights as an applicant, please visit the following websites:
-English ( ( request a reasonable accommodation please click here ( .
If you wish to review the Affirmative Action Plan, please click here ( .

Labcorp is seeking a Customer Service Support Representative to join our team in **Birmingham, AL** . This position will work with physician offices, hospital laboratories, patients and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Support Representative will provide product education and handle a wide variety of questions while ensuring a world-class customer experience. The ideal candidate will be passionate about Customer Service and motivated to work with a customer centric team in an innovative company.
**Work Schedule:** Tuesday - Saturday 9:00am - 5:30pm.
**Benefits:** Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here ( **.**
**Job Responsibilities**
+ Act a liaison between Labcorp, the customer base and patients
+ Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet
+ Speak with customers in a courteous, friendly, and professional manner using protocol procedures
+ Inquire, clarify, and confirm customer requirements and understanding of the solution
+ Provide additional customer education and information as needed
+ Qualify and establish inbound new customers requesting Labcorp's products and services
+ Work in multiple databases to research complex issues and questions
+ Notify clients of test results in a timely and accurate manner
+ Review test forms for accuracy and report any discrepancies
+ Participate in activities designed to improve customer satisfaction and business performance
+ Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance
**Requirements**
+ High School Diploma or GED equivalent required
+ Associate's degree or higher is preferred
+ Previous experience in a customer service role
+ Experience working in a contact center/call center environment is preferred
+ Prior healthcare industry, such as a physician's office or a hospital highly is a plus
+ Knowledge of Microsoft Office suite is required
+ Experience with Salesforce.com and/or Laboratory Information Systems is preferred
+ Strong verbal and written communication skills and excellent ability to listen and respond
+ Must be courteous with strong customer service orientation
+ Excellent multitasking abilities required
+ Strong flexibility and the ability to manage and adapt to changing priorities quickly
+ Bilingual in English and Spanish highly desirable
**_If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!_**
**Labcorp is proud to be an Equal Opportunity Employer:**
Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
**We encourage all to apply**
If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site ( or contact us at Labcorp Accessibility. ( ) For more information about how we collect and store your personal data, please see our Privacy Statement ( .