24,736 Onsite Support jobs in the United States
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Onsite Support Engineer
Posted 3 days ago
Job Viewed
Job Description
Astellas Pharma Inc. is a pharmaceutical company conducting business in more than 70 countries around the world. We are committed to turning innovative science into medical solutions that bring value and hope to patients and their families. Keeping our focus on addressing unmet medical needs and conducting our business with ethics and integrity enables us to improve the health of people throughout the world. For more information on Astellas, please visit our website at .
**Purpose and Scope:**
The On-Site Support Engineer is responsible for providing comprehensive onsite technology support and services to ensure optimal performance of all IT infrastructure and systems at assigned sites. This role involves installation, maintenance, troubleshooting, and repair of hardware and software, as well as providing excellent customer service to resolve technical issues efficiently.
**Essential Job Responsibilities:**
1. Onsite Support:
2. Provide timely and effective technical support for hardware, software, and networking issues.
3. Perform routine maintenance and upgrades on IT systems and equipment.
4. Install and configure computer systems, iPads, iPhones, printers, and other peripherals.
5. Troubleshooting and Repair:
6. Diagnose and resolve technical issues with computers, servers, networks, and other technology components.
7. Perform hardware repairs, replacements, and system updates as needed.
8. Utilize diagnostic tools and software to identify and address system faults.
9. Customer Service:
10. Provide exceptional customer service to clients by addressing their technology concerns promptly and professionally.
11. Communicate effectively with clients to understand their needs and provide appropriate solutions.
12. Train and support end-users on technology usage and best practices.
13. Documentation and Reporting:
14. Maintain accurate records of all onsite activities, including service requests, incident reports, and maintenance logs.
15. Document configurations, procedures, and troubleshooting steps for future reference.
16. Provide regular status updates and reports to management.
17. Compliance and Security:
18. Ensure compliance with company policies, industry standards, and regulatory requirements.
19. Implement and enforce security protocols to protect client data and IT infrastructure.
20. Continuous Improvement:
21. Stay current with emerging technologies and industry trends.
22. Participate in training and professional development opportunities to enhance skills and knowledge.
23. Contribute to the development and implementation of best practices and process improvements.
24. Work as one team
25. Work together with counterparts within and between the sites to share knowledge and improve processes
26. Work together with other support teams which are on-site. (e.g Lab support , AV support)
27. Work together with remote teams to provide the best possible service. (e.g Infrastructure , Security)
28. Be the hands and eyes for remote teams when needed. (e.g. Network , Server , Security team)
**Qualifications:**
**Required**
+ 3+ years of experience in a field services or similar technical support role.
+ Strong knowledge of computer hardware, software, networking, and operating systems.
+ Proficiency in troubleshooting and repair of IT equipment and systems.
+ Excellent customer service and communication skills.
+ Ability to work independently and manage multiple tasks effectively.
+ Fluent in written and verbal business English
+ Some knowledge of pharmaceutical business and related business processes
+ Some experience with IT Service Management, Service Desk, and Change Management processes
+ Some work experience across multiple cultures and countries / regions is a plus
+ Knowledge of ITIL and Agile
+ Knowledge of ServiceNow ITSM
+ Appreciation of working cultures and countries / regions
+ Valid driver's license and willingness to travel to other sites as required.
**Preferred:**
+ Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent experience.
+ Certifications such as CompTIA A+, Network+, or Microsoft Certified.
+ Familiarity with Microsoft products (e.g., Teams , OneDrive, M365,Server Operating systems, Azure).
+ ITIL and/or Agile certifications
**Working Environment:**
+ This position will require on-site work in Northbrook, IL and may require occasional evening or weekend work.
+ The position may require 24/7 on call shared with other team members
**Benefits:**
+ Medical, Dental and Vision Insurance
+ Generous Paid Time Off options, including Vacation, Sick time, plus national holidays including Heritage Days, and Summer and Winter Breaks
+ 401(k) match and annual company contribution
+ Company paid life insurance
+ Annual Corporate Bonus and Quarterly Sales Incentive for eligible positions
+ Long Term Incentive Plan for eligible positions
+ Referral bonus program
#LI-DM
Category TechX
Astellas is committed to equality of opportunity in all aspects of employment.
EOE including Disability/Protected Veterans
Onsite Support Analyst
Posted 3 days ago
Job Viewed
Job Description
"The Onsite Support Analyst is responsible for serving as a desktop support expert responsible for computer hardware, software (location specific or global) and peripherals. On-Premises full-time position responsible as a second point of escalation for the resolution of desktop or laptop related incidents, service requests and connectivity issues.
**Responsibilities:**
- Provide second-line investigation and diagnosis
- Resolve and close incidents and service requests as per help desk procedures and allocated timelines
- Escalate unresolved incidents and service requests within agreed timescales
- Log incident and service request details per help desk procedures
- Communicate with customer regarding incident progress
- Ensure tickets are always updated until issues are resolved
- Conduct customer satisfaction callbacks and surveys
- Complete GET IT training for On-Site Support Analysts
- Comply with Quality, Health, Safety and Environment policies and IT policies
- Liaise with customers, other IT support groups and third-party providers when necessary
- Perform staging of PCs (Requires use of SRSS and/or Autopilot)
- Maintain Global Asset Management database with updates related to the assigned hardware
**Experience:**
- Perform hardware and software maintenance and support
- Participate in IT team events, follow up on objectives, and key performance objectives
- Troubleshoot and resolve PC incidents and VIP requests
- Liaise with third-party suppliers for hardware repair
- Liaise with SISC (Site Information Security Coordinator) on IT security issues and virus elimination
- Liaise with Server Team when server maintenance is required
**Skills:**
Participate in GeoMarket projects to accomplish common objectives
- Participate as a key person in IT Domain structure
- Supervise suppliers to perform maintenance, IMAC of IT equipment Collaborates with IT Management to ensure support methods are documented and up to date
§ Collaborates with IT support team members from various disciplines to identify and resolve incidents efficiently
§ Engage with internal customers to provide efficient support and ensure business continuity"
**Education:**
+ HSD
**About US Tech Solutions:**
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit ( .
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Onsite Support Analyst
Posted 16 days ago
Job Viewed
Job Description
"The Onsite Support Analyst is responsible for serving as a desktop support expert responsible for computer hardware, software (location specific or global) and peripherals. On-Premises full-time position responsible as a second point of escalation for the resolution of desktop or laptop related incidents, service requests and connectivity issues.
**Responsibilities:**
- Provide second-line investigation and diagnosis
- Resolve and close incidents and service requests as per help desk procedures and allocated timelines
- Escalate unresolved incidents and service requests within agreed timescales
- Log incident and service request details per help desk procedures
- Communicate with customer regarding incident progress
- Ensure tickets are always updated until issues are resolved
- Conduct customer satisfaction callbacks and surveys
- Complete GET IT training for On-Site Support Analysts
- Comply with Quality, Health, Safety and Environment policies and IT policies
- Liaise with customers, other IT support groups and third-party providers when necessary
- Perform staging of PCs (Requires use of SRSS and/or Autopilot)
- Maintain Global Asset Management database with updates related to the assigned hardware
- Perform hardware and software maintenance and support
- Participate in IT team events, follow up on objectives, and key performance objectives
- Troubleshoot and resolve PC incidents and VIP requests
- Liaise with third-party suppliers for hardware repair
- Liaise with SISC (Site Information Security Coordinator) on IT security issues and virus elimination
- Liaise with Server Team when server maintenance is required
- Participate in GeoMarket projects to accomplish common objectives
- Participate as a key person in IT Domain structure
- Supervise suppliers to perform maintenance, IMAC of IT equipment Collaborates with IT Management to ensure support methods are documented and up to date
§ Collaborates with IT support team members from various disciplines to identify and resolve incidents efficiently
§ Engage with internal customers to provide efficient support and ensure business continuity"
**Experience:**
+ 2 to 3 years' experience in desktop support or related IT field
**Skills:**
+ Effective verbal and written communication skills
+ Ability to identify and resolve issues independently
**Education:**
+ Bachelor's degree preferred.
**About US Tech Solutions:**
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit ( .
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Onsite Support Specialist ( {{city}})
Posted 3 days ago
Job Viewed
Job Description
Site Support Specialist
In office 5 days a week Zip Code: 20006
Quarterly travel to surround office
Daily Responsibilities
- Provide Excellent Customer Service and practice total contact ownership from acknowledgement to closure. Document Problem Description and resolution using ITSM system. Participate in ticket creation, escalation, and follow up
- Telephone Administration, Set-up and support, including adds, removes, changes
- Mobile Device Set up and Support
- Troubleshoot Network Connectivity from desktop and laptop computers
- Keep Accurate Inventory of office's equipment
- Hardware Installation, Repair and support including printers, conference room AV Equipment, wireless access points and server room equipment
- Imaging, Deployment, and support of desktops, laptops, and peripherals including user profile provisioning
- Preform Windows OS and application software installation, repair, and support
- Provide 1st and 2nd level technology support 100+ end users (attorneys and legal staff) on a variety of hardware and software
- 72 Users in main office
- 50 + users in surrounding office
Requirements
- Strong Customer Service and Communication Skills (face to face, phone, email)
- Working Knowledge of Dell and Lenovo Laptops and desktops, Windows OS, Office Suite, Document Management Systems, Mobile Device and Enterprise Network
- 4+ years of experience in a technical support position
- 4 year Degree in IT Field (or related) or equivalent work experience
Preferred Qualifications
- Document Management System Support Experience
- Mobile Device Management
- SSCM experience
- Help Desk Institute, ITIL Foundation, and CompTIA A+ certification preferred
- Microsoft Office and Azure Certifications preferred
Industrial Onsite Support, Decatur IL
Posted 6 days ago
Job Viewed
Job Description
Job Type
Full-time
Description
Have you been looking for a company that you can get behind and feel good about the impact it has on sustainability and recycling efforts? Quest is a full-service environmental consulting and management group supporting the efforts of Fortune 500 companies seeking to maximize profits and mitigate risks and minimize their ecological footprints.
If you want an opportunity where your efforts make an impact, Quest has an opportunity for you. The ideal person must be able to multi-task, work independently and have strong attention to detail while being able to collaboratively communicate across departments.
Why Work at Quest?
First off, we practice what we preach. We focus every day on recycling, reusing and repurposing where we can, and being socially responsible.
Second, we take care of our employees' wellbeing and offer a comprehensive benefits package including: Medical/Dental/Vision, 401(k) Plan, Life and STD.
* Company paid Life, Short term disability plan (voluntary employee-paid LTD is offered)
* Eligibility for health and life insurance plans: 1st of month following date of hire
* Remote/hybrid work environment
* 401k plan with employer match
* Employee Stock Purchase Plan
* Paid Holidays, Vacation and Sick time
Finally, we are just a modern, FUN and collaborative work environment. We're a smaller company that provides opportunities for employees to advance within the company, so there is always room to grow. We offer a casual business environment (so, you can wear jeans), great incentives and rewards with a quarterly recognition program.
ROLE SUMMARY
The Industrial Onsite Support role provides direct and onsite waste management support to the assigned client location. Provides ongoing, effective communication via email and phone to maintain strong relationships with location personnel and exceeding the client's expectations. Answer incoming calls to take requests, answer inquiries and questions, handle issues, troubleshoot problems and provide information and then document all information in the CRM system according to standard operating procedures. The Industrial Onside Support role is also responsible for making outbound calls to clients and vendors to collect information, solve problems, and follow up on services. Provide superior support to ensure both individual, departmental, and client objectives are met.
Additionally, must be flexible to work on call schedules and holidays if adequate coverage is not supported by the Customer Service Team.
ROLE DESCRIPTION
* Provide onsite waste management support to the client by ensuring compliance to the plan and Statement of Work in regards to the client's waste streams and processing of waste.
* Ensure waste is being segregated, sorted, and processed according to the client's expectations.
* Maintain compliance by checking for contamination, trash, and non-conforming materials.
* Monitor waste volumes and scheduled load pickups and swaps as needed.
* Provide potential outlets and services for projects as needed by the client.
* Assist in the coordination of diversion of one-off waste needs, immediate needs, and emergency cleanouts.
* Schedule and coordinate container delivery, management of projects, and special requests and needs.
* Provide on-going assessment of current operations and program optimization.
* Conduct quarterly vendor performance and pricing assessments.
* Monitor vendor compliance with program parameters including vendor site visits and tracking service requests follow-up accordingly and providing issue resolution.
* Be a liaison between client and Quest on plant/location related issues.
* Assist in program execution, optimization, and issue management for assigned location.
* Heavy interaction with Company's clients and vendors.
* Manage own CRM system queue.
* Logged into CRM System daily as required by company standard operating procedure
* Follow up on outstanding issues and escalations in a timely manner to ensure satisfactory resolution
* Dispatch service requests and follow through to ensure service completion
* Heavy email and phone communication with clients and vendors, including corporate level interactions
* Reference Data Warehouse to seek out price for services/waste streams
* Assist with online research as needed
* Continually seeks opportunities to increase customer satisfaction and deepen customer relationships
* Close adherence to the attendance schedule.
* Ability and flexibility to work on call schedule or work on company designated holidays per business needs.
* Other projects/duties as required by the business.
Requirements
ROLE COMPETENCIES
* High School degree required; some college preferred or equivalent work experience.
* Prior work experience in a or client support role professional call center environment.
* Clear written and verbal communication skills.
* Superior customer service & relationship building skills.
* Positive attitude and team player.
* Proven ability to be organized and perform required follow up.
* Ability to multi-task while maintaining data integrity.
* Cooperative and willing to assist others as a team.
* Displays dependable and reliable behavior.
* Effective at problem solving and ability to "think on your feet."
* Basic computer skills including Microsoft Office (Excel, Word, and Outlook) and comfortable with internet research.
* Aptitude to work in multiple systems and learn new systems quickly.
* Responds well in a dynamic and fast paced environment.
* Day Shift
* Monday to Friday
* Work Location: In Person
AV/VC Onsite Support Technician
Posted 4 days ago
Job Viewed
Job Description
Milestone Technologies is seeking an Onsite AV/VC Event Technician experienced with audio-video, video conferencing, event coordination, and troubleshooting. You will provide onsite AV event support and assist the client alongside partner teams to ensure successful events. Additional duties often include creating support documentation, remediating live event issues, and providing direct training to client's event organizers. The ideal candidate will have a track record of supporting successful events and have excellent interpersonal and written communication skills. This is a unique opportunity to play a highly visible role in an exciting, industry-leading technology business.
How You Will Make An Impact:
- Provide white-glove audio visual event support for executive level events
- Create supporting documentation
- Remediate live event issues Additional duties as needed
- Troubleshooting and maintenance of event spaces, conference rooms, and specialized event spaces.
- Coordination and scheduling of events, meetings, summits, etc.
- Additional duties as needed
What You Will Need To Succeed:
- HS Diploma or GED 2+ years relevant work experience in corporate live events, conference center operation, or other A/V support for executive level clientele
- Bachelor's degree from an accredited institution
- Demonstrated success in event coordination and project coordination
- IT knowledge of Android, Chrome, iOS, Mac, Windows, and Linux operating systems
- Excellent understanding of signal flow in both audio and video installations with the ability to provide advanced troubleshooting
- Ability to keep a flexible schedule to accommodate some night/weekend events
- A career path that demonstrates increasing levels of responsibility and proven success delivering measurable results
- Experience working in a fast-paced and highly cross-functional organization
- Proficiency with helpdesk support ticket management software and with Google Workspace (Docs, Sheets, Slides, Calendar, etc.)
- Understanding of networking as it pertains to A/V or venue deployments, including WiFi, VLANs, ISPs, etc
- Familiarity with A/V events production and post-production systems and workflows
#LI-JW1
#J-18808-LjbffrAV/VC Onsite Support Technician
Posted 4 days ago
Job Viewed
Job Description
Join to apply for the AV/VC Onsite Support Technician role at Milestone Technologies, Inc.
1 day ago Be among the first 25 applicants
Join to apply for the AV/VC Onsite Support Technician role at Milestone Technologies, Inc.
Company Overview
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.
Company Overview
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.
Our seasoned professionals deliver services based on Milestones best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.
Job Overview
Milestone Technologies is seeking an Onsite AV/VC Event Technician experienced with audio-video, video conferencing, event coordination, and troubleshooting. You will provide onsite AV event support and assist the client alongside partner teams to ensure successful events. Additional duties often include creating support documentation, remediating live event issues, and providing direct training to client's event organizers. The ideal candidate will have a track record of supporting successful events and have excellent interpersonal and written communication skills. This is a unique opportunity to play a highly visible role in an exciting, industry-leading technology business.
How You Will Make An Impact
- Provide white-glove audio visual event support for executive level events
- Create supporting documentation
- Remediate live event issues Additional duties as needed
- Troubleshooting and maintenance of event spaces, conference rooms, and specialized event spaces.
- Coordination and scheduling of events, meetings, summits, etc.
- Additional duties as needed
- HS Diploma or GED 2+ years relevant work experience in corporate live events, conference center operation, or other A/V support for executive level clientele
- Bachelor's degree from an accredited institution
- Demonstrated success in event coordination and project coordination
- IT knowledge of Android, Chrome, iOS, Mac, Windows, and Linux operating systems
- Excellent understanding of signal flow in both audio and video installations with the ability to provide advanced troubleshooting
- Ability to keep a flexible schedule to accommodate some night/weekend events
- A career path that demonstrates increasing levels of responsibility and proven success delivering measurable results
- Experience working in a fast-paced and highly cross-functional organization
- Proficiency with helpdesk support ticket management software and with Google Workspace (Docs, Sheets, Slides, Calendar, etc.)
- Understanding of networking as it pertains to A/V or venue deployments, including WiFi, VLANs, ISPs, etc
- Familiarity with A/V events production and post-production systems and workflows
Estimated Pay Range: The estimated pay range for this position is USD $36.00/Hr. - USD $9.00/Hr. and is a Non-Exempt role. Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.
Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.
Our Commitment to Diversity & Inclusion
At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for ouremployees butis also critical to our continued success.
Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.
We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.
Seniority level
- Seniority level Entry level
- Employment type Full-time
- Job function Information Technology
- Industries IT Services and IT Consulting
Referrals increase your chances of interviewing at Milestone Technologies, Inc. by 2x
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Onsite Support Specialist -Hartford, CT
Posted 3 days ago
Job Viewed
Job Description
**Workplace Flexibility:** **Field**
**_For more than 100 years, Olympus has focused on making people's lives healthier, safer and more fulfilling. _** **__**
Every day, we live by our philosophy, True to Life, by advancing medical technologies and elevating the standard of patient care so people everywhere can fulfill their desires, dreams, and lives.
Our five Core Values empower us to achieve Our Purpose:
**Patient Focus, Integrity, Innovation, Impact and Empathy.**
Learn more about Life at Olympus ( .
**Job Description**
The primary role is to provide customer support of Olympus equipment in the Operating Room and/or other specified departments by focusing on managing all relevant equipment, providing basic troubleshooting, and providing training for proper care and handling of Olympus equipment. This is a project-based position that is dependent upon the length of our customer contracts.
**Job Duties**
+ Assist Olympus personnel with the installation of equipment.
+ Coordinate schedules with audiovisual providers and boom manufacturers for installation.
+ Set-up and break-down of plug & play video tower/system equipment according to IFU instructions.
+ Provide in-service sessions for operating room personnel on Olympus equipment regularly, based on staff needs.
+ Provide clinical equipment management support on all Olympus equipment(pre-intra & post OP).
+ Evaluate and resolve equipment malfunctions as necessary. May include basic electronic troubleshooting.
+ Coordinate periodic evaluations of the equipment with the customer to make determinations as to repair or replacement needs in the event of damage, loss, wear and tear, etc.
+ Perform routine maintenance on the equipment, including pre-use inspection, evaluation of equipment malfunction as necessary, and periodic functionality testing to proactively prevent issues during operation.
+ Work with Customer to schedule inspection, repair, and/or replacement of equipment when damaged, worn, and lost, etc.
+ Follow procedures to notify, track, and report lost or damaged equipment.
+ Coordinate with customer shipping and receiving department(s) as well as Olympus Service group(s) to expedite repairs of the equipment.
+ Monitor and, if requested reasonably report the Customer's Olympus repair expenditures; note significant repair issues or occurrences.
+ Maintain professional appearance, work ethic, and attitude as required by Olympus Americas Inc. and the facility you are assigned.
+ Adhere to HIPAA and other related patient confidentiality policies and procedures at all times.
**Job Qualifications**
**Required:**
+ Associate's degree or equivalent relevant experience required.
+ Minimum of 1 year of related equipment experience/knowledge in electrical engineering, biomedical engineering, nursing, computer science, or related discipline required.
+ Solid working knowledge of electronics and audiovisual equipment.
+ Basic computer skills, including Microsoft Office; strong verbal and written communication skills.
+ Must be comfortable with public speaking, delivering an in-service/demonstration to a group.
+ Must possess a high degree of self-reliance, initiative, and creativity.
+ Excellent work ethic, proven self-starter with excellent time management skills, with the ability to use independent judgment and critical thinking effectively.
+ Eager to learn and grow, accept and apply feedback.
+ Consistently delivering superior customer service.
+ Travel less than 20% annually. Potential overnight and air travel. Must have a valid driver's license.
+ Must adhere to all customer and vendor credentialing requirements when visiting medical facilities.
**Preferred:**
+ Operating room experience and demonstrated knowledge of anatomy, surgical procedures, and aseptic technique preferred
**Why join Olympus?**
_We offer a holistic employee experience supporting personal and professional well-being through meaningful work, equitable offerings, and a connected culture._
**Equitable Offerings you can count on:**
+ Competitive salaries, annual bonus and 401(k)* with company match
+ Comprehensive medical, dental, vision coverage effective on start date
+ 24/7 Employee Assistance Program
+ Free live and on-demand Wellbeing Programs
+ Generous Paid Vacation and Sick Time
+ Paid Parental Leave and Adoption Assistance*
+ 12 Paid Holidays
+ On-Site Child Daycare, Café, Fitness Center**
**Connected Culture you can embrace:**
+ Work-life integrated culture that supports an employee centric mindset
+ Offers onsite, hybrid and field work environments
+ Paid volunteering and charitable donation/match programs
+ Employee Resource Groups
+ Dedicated Training Resources and Learning & Development Programs
+ Paid Educational Assistance
*US Only
**Center Valley, PA and Westborough, MA
**Are you ready to be a part of our team?**
Learn more about our benefit and incentives ( .
The anticipated starting base pay range for this full-time position working at this location is $60,000-$62,000.00 , plus potential for annual bonus (subject to plan eligibility and other requirements). Olympus considers a variety of factors when determining actual compensation for this position including: level of experience, working location, and relevant education and certifications.
At Olympus, we are committed to Our Purpose of making people's lives healthier, safer and more fulfilling. As a global medical technology company, we partner with healthcare professionals to provide best-in-class solutions and services for early detection, diagnosis and minimally invasive treatment, aiming to improve patient outcomes by elevating the standard of care in targeted disease states.
For more than 100 years, Olympus has pursued a goal of contributing to society by producing products designed with the purpose of delivering optimal outcomes for its customers around the world.
Headquartered in Tokyo, Japan, Olympus employs more than 31,000 employees worldwide in nearly 40 countries and regions. Olympus Corporation of the Americas, a wholly owned subsidiary of Olympus Corporation, is headquartered in Center Valley, Pennsylvania, USA, and employs more than 5,200 employees throughout locations in North and South America. For more information, visit .
**You Belong at Olympus**
We value a workforce that reflects a wide range of perspectives, backgrounds, and experiences. We foster an environment where all employees feel valued, respected, and supported. And we provide employees with equal access to opportunities for growth and development.
**_Applicants Requesting Accommodations:_** Olympus is committed to the full inclusion of all qualified individuals. As part of this commitment, Olympus will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact If your disability impairs your ability to email, you may call our HR Compliance Manager at 1-888-Olympus ( ).
**Let's realize your potential, together.**
It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.
Posting Notes: | United States (US) | Connecticut (US-CT) | Hartford | Customer Service
AV/VC Onsite Support Technician - (H)
Posted 4 days ago
Job Viewed
Job Description
Milestone Technologies is seeking an Onsite AV/VC Event Technician experienced with audio-video, video conferencing, event coordination, and troubleshooting. You will provide onsite AV event support and assist the client alongside partner teams to ensure successful events. Additional duties often include creating support documentation, remediating live event issues, and providing direct training to client's event organizers. The ideal candidate will have a track record of supporting successful events and have excellent interpersonal and written communication skills. This is a unique opportunity to play a highly visible role in an exciting, industry-leading technology business.How You Will Make An Impact:Provide white-glove audio visual event support for executive level eventsCreate supporting documentationRemediate live event issues Additional duties as neededTroubleshooting and maintenance of event spaces, conference rooms, and specialized event spaces.Coordination and scheduling of events, meetings, summits, etc.Additional duties as neededWhat You Will Need To Succeed:HS Diploma or GED 2 years relevant work experience in corporate live events, conference center operation, or other A/V support for executive level clienteleBachelor's degree from an accredited institutionDemonstrated success in event coordination and project coordinationIT knowledge of Android, Chrome, iOS, Mac, Windows, and Linux operating systemsExcellent understanding of signal flow in both audio and video installations with the ability to provide advanced troubleshootingAbility to keep a flexible schedule to accommodate some night/weekend eventsA career path that demonstrates increasing levels of responsibility and proven success delivering measurable resultsExperience working in a fast-paced and highly cross-functional organizationProficiency with helpdesk support ticket management software and with Google Workspace (Docs, Sheets, Slides, Calendar, etc.)Understanding of networking as it pertains to A/V or venue deployments, including WiFi, VLANs, ISPs, etcFamiliarity with A/V events production and post-production systems and workflows#LI-JW1
Onsite Support Representative (Smithtown & Port Jefferson, NY)
Posted 6 days ago
Job Viewed
Job Description
Uniguest is seeking a customer service-focused candidate to join our pCare Services team as a Part-Time Onsite Support Representative. In this position, you will help support the maintenance of our technical solutions deployed in hospitals by providing front-line service to patients and staff. With a range of technologies from patient bedside TV to digital signage, to mobile apps and video conferencing, pCare by Uniguest creates personalized customer experiences in healthcare and hospital environments. A successful candidate will be comfortable handling computer documentation including payment records.
Schedule:
- Days: Monday, Wednesday & Friday
- Shift: 3.5 hours between 11:00 am to 5:00 pm at St. Catherine of Sienna Medical Center (50 NY-25A, Smithtown, NY 11787)
- Days: Saturday
- Shift: 9:00 am - 12:30 pm at St. Catherine (50 NY-25A, Smithtown, NY 11787) & 1:30 - 5:00 pm at St. Charles Hospital (200 Belle Terre Rd, Port Jefferson, NY 11777)
- Provide onsite support to our customers, who include patients and hospital staff, to ensure services meet or exceed customers' expectations
- Collaborate with other team members to troubleshoot and resolve any issues affecting services
- Familiarize customers with the use of our interactive system and its features
- Replace small defective equipment as needed (tv, pillow speakers, phones)
- Exceptional customer service and communication skills
- Be self-motivated and able to work independently in a fast-paced environment
- Basic computer skills
- Customer service experience 1 year is preferred
- High school diploma or equivalent
- Ability to work onsite at hospitals daily
- Must be able to lift 25 lbs. and climb a 6-foot ladder
- Must meet hospital requirements for immunizations and screenings; this includes COVID-19 vaccination
- Competitive employee benefits package*
- Medical, Dental and Vision Insurance Plan options.
- Pet Insurance Plan.
- 401k Plan with Employer Match.
- Paid Time Off Programs including vacation, sick leave, volunteer time off and parental leave.
- Employee Assistance Program (EAP).
- Employee Referral Bonus Program.
- Career development and potential for advancement opportunities.
- Performance bonuses.
- Employee Recognition Rewards Program.
*Benefits package will depend on your position, location and other eligibility requirements.
About Uniguest
Uniguest is the global leader in providing highly secure, fully managed customer-facing technology solutions on an outsourced basis to the hospitality, senior living, specialty retail, education, and corporate sectors. Our suite of turnkey consumer-facing technology solutions includes hardware and software solution packages, system implementation, and 24/7/365 multi-lingual support for public space kiosks, purpose-built kiosks (PC, iMac, tablet), digital signage, Interactive TV, tablets, remote printing, and more - all designed to deliver a consistent and safe experience to our clients' customers.
Uniguest is committed to equal employment opportunity and to providing all people equal access to employment without regard to personal characteristics that are unrelated to their ability, performance, or qualifications. Uniguest prohibits discrimination and harassment against any employee or applicant for employment based on race, color, religion, national origin, sex, sexual orientation, marital status, pregnancy, gender identity, veteran status, disability, genetic information, age, or any other basis protected by law.