2,965 Operational Managers jobs in the United States

Process Improvement Manager, Business Operations

Farther is a rapidly growing RIA that combines expert advisors with cutting-edge technology - delivering a comprehensive, tailored wealth management experience.

Farther's founders are leaders and innovators from the private wealth industry who possess a unique blend of traditional wealth management, fintech, and technology production expertise. We're backed by top-tier venture capital firms, fintech investors, and industry leaders.

Joining Farther means joining a collaborative team of entrepreneurs who are passionate about helping their clients and our teammates achieve more. If you're the type who breaks through walls to get things done the right way, we want to build the future of wealth management with you.

The Role

We're seeking a seasoned Process Improvement Manager to lead operational excellence initiatives across our fast-growing wealth management platform. You'll be instrumental in scaling our operations while maintaining the high-touch service our clients expect. This role sits at the intersection of traditional wealth management and cutting-edge fintech, requiring someone who can optimize complex processes while preserving the human element that defines exceptional client experiences.

Your Impact

• Lead identification and prioritization of process improvement opportunities across client onboarding, advisor workflows, and operational functions
• Develop comprehensive improvement strategies that balance efficiency gains with regulatory compliance and client satisfaction
• Partner with Advisor Success, Client Experience, Product, and Engineering teams to streamline cross-functional workflows
• Implement sustainable process changes that scale with our rapid growth while maintaining service quality
• Establish KPIs and measurement frameworks to track operational excellence and demonstrate ROI
• Drive change management initiatives, ensuring new processes are adopted and maintained across teams
• Foster a culture of continuous improvement and data-driven decision making throughout the organization

The Ideal Match

• 10+ years of progressive experience in process improvement, business operations, or related field
• Proven track record at globally recognized consulting firms or companies known for operational excellence (McKinsey, BCG, GE, Accenture)
• Demonstrated success moving from consulting to hands-on implementation of large-scale operational initiatives
• Six Sigma Black Belt, Master Black Belt, or equivalent process improvement certification
• Strong analytical skills with ability to synthesize complex information for diverse stakeholders
• Exceptional influence and communication abilities, skilled at driving change without formal authority
• Experience leading cross-functional teams and managing organizational change
• Bachelor's degree in Business, Engineering, or related field

Bonus Points

• MBA or advanced degree in relevant field
• Experience in financial services, wealth management, or fintech environments
• Background in scaling operations at high-growth startups
• Familiarity with regulatory compliance in financial services
• Experience with process automation and technology integration

Why Join Us

• Competitive comp package that rewards impact
• Work alongside some of the brightest minds in fintech
• Ground-floor opportunity at a fast-scaling startup
• Chart your own growth path as we expand
• Full health benefits + 401(k) matching & Roth IRA options
• Unlimited PTO

Ready to disrupt wealth management? Let's talk!

**Description**
American Express Company seeks Senior Managers, Operational Excellence to identify, research, and document operational and financial risks. Institute automated solutions for timely issue intake and ownership discussions. Collaborate with functional teams to develop clear action plans involving risk remediation and mitigation strategies. Develop and enhance policies, processes, and controls for mitigating credit risk exposure and prevent fraud. Collaborate with partners to promote effective risk management by identifying areas of operational risk across processes and capabilities. Maintain an effective control environment and respond to operational breakdowns with discipline.
Position requires a Bachelor's degree in Finance, Statistics, Mathematics, Econometrics, Business Administration, Operations Research, Engineering, Computer Science, or a related field, and 2 years of experience with operational risk analysis and management. Experience must include 2 years of experience with each of the following: risk analysis and data analysis throughout product lifecycle; conducting risk assessments and developing operational risk protocols and procedures to comply with SOX rules; instituting controls to mitigate operational risk; developing risk mediation and mitigation strategies in the credit card industry; implementing, monitoring, and addressing Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs); and deriving business insights utilizing data and analytical tools and platforms, including Archer, JIRA, Open Pages, Rally, and Tableau. Telecommuting is available up to 2 days per week.
Job Location: New York, NY
**Qualifications**
Salary Range: $95,805.00 - $165,000.00 annually
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ 6% Company Match on retirement savings plan
+ Free financial coaching and financial well-being support
+ Comprehensive medical, dental, vision, life insurance, and disability benefits
+ 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider a number of job-related factors, including experience and location.
#LI-DNI #FB-DNI #IN-DNI #TW-DNI #GD-DNI
**Job:** Finance
**Primary Location:** US-New York-New York
**Schedule** Full-time
**Req ID:**

Overview

To provide operational support to the business unit. To support the performance of studies, analyses, and evaluation of processes, products, or services. To contribute to projects and initiatives.

Responsibilities

• Provides operational support that directly affects the business unit functions

• Completes and/or monitors internal processes and performs quality control to ensure adherence to regulations, Navy Federal policies, and industry practices

• Identifies, research, and documents operational correlations and may administer operational workflow and functions

• Detects errors and initiates or arranges for corrective action; follows through with cognizant parties to ensure resolution

• Assists management or analysts with developing and recommending enhancements to improve operational processes and procedures

• Assists in the development of user requirements; may test new/enhanced systems and assist in training staff

• Acts as the business unit point-of-contact for cross-organization matters; resolves/oversees resolution of customer issues

• Develops and applies a sound understanding of the business unit's functions and their relationship to those of other business units

• Serves as a backup to other staff members during peak business volume

• Assists management and/or analysts in compiling, reviewing, and preparing data to be used in the analysis of operations, services, and products

• Researches, gathers, and synthesizes data; presents conclusions and recommendations to management

• Prepares summaries, analyses, reports, charts, graphs, instructions, memoranda, and manuals/reference materials for benchmarking purposes or for inclusion in required and ad hoc reports

• Reviews studies, reports, and surveys and provides summaries to department leadership

• Supports projects and initiatives within the business unit and/or across the organization

• Participates in the planning, development, implementation, and maintenance of new and existing programs, campaigns, and special offers

• Administers project plans, coordinates the collection of input from functional areas, and assists in the execution of related activities

• Research audit findings, prepares response, and forwards to management

• Participates in the review of Navy Federal Instructions, policy/procedural documents, and study/survey responses

• Maintains knowledge of corporate business plans, marketing efforts, and operational/business requirements

• Works autonomously within established procedures and practices

• Uses discretion to modify work practices and processes to achieve results and/or improve efficiency

• Analyzes facts and general principles to develop alternative courses of action based upon precedent/policy

• Develops and presents alternatives and recommendations which have impact and/or complexity

• Leads portions of projects or projects that are routine within the business unit or function

• Coordinates reporting input from various sources and creates, maintains, and delivers reports, queries, and data to analysts and/or management

• Participates in the implementation of changes and may coordinate or deliver training on new processes

• Acts as a resource to others regarding business unit's functions and resolves or arranges for resolution of operational issues, inquiries, and complaints

• Performs other related duties as assigned

Qualifications

• Demonstrated work experience that provided knowledge and understanding of the processes, procedures, systems, policies, and activities of the business unit

• Ability to multitask, work independently, and exercise initiative and judgment

• Ability to work effectively with diverse internal and external contacts

• Familiarity with training techniques and practices

• Proficient using, interpreting, and explaining regulations, instructions, policies, and procedures and presenting findings and conclusions clearly and concisely

• Ability to represent the business unit in task groups and planning meetings

• Strong research, planning, organization, and problem-solving skills

• Effective written, verbal, and interpersonal skills

Desired Qualifications

• Education above the high school level with course concentration in business or related field

• Knowledge of, and experience with, credit union or retail banking operations

• Knowledge of Navy Federal Credit Union, its organization, operations, policies, procedures, products, and services

Hours: Monday - Friday, 8:00AM - 4:30PM

Locations: 820 Follin Lane, Vienna, VA 22180 | 5550 Heritage Oaks Dr. Pensacola, FL 32526 | 141 Security Dr. Winchester, VA 22602

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

• Best Companies for Latinos to Work for 2024

• Computerworld® Best Places to Work in IT

• Forbes® 2025 America's Best Large Employers

• Forbes® 2024 America's Best Employers for New Grads

• Forbes® 2024 America's Best Employers for Tech Workers

• Fortune Best Workplaces for Millennials™ 2024

• Fortune Best Workplaces for Women ™ 2024

• Fortune 100 Best Companies to Work For® 2025

• Military Times 2024 Best for Vets Employers

• Newsweek Most Loved Workplaces

• 2024 PEOPLE® Companies That Care

• Ripplematch Recruiting Choice Award

• Yello and WayUp Top 100 Internship Programs

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected Veteran.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 27190

Overview

To provide operational support to the business unit. To support the performance of studies, analyses, and evaluation of processes, products, or services. To contribute to projects and initiatives.

Responsibilities

• Provides operational support that directly affects the business unit functions

• Completes and/or monitors internal processes and performs quality control to ensure adherence to regulations, Navy Federal policies, and industry practices

• Identifies, research, and documents operational correlations and may administer operational workflow and functions

• Detects errors and initiates or arranges for corrective action; follows through with cognizant parties to ensure resolution

• Assists management or analysts with developing and recommending enhancements to improve operational processes and procedures

• Assists in the development of user requirements; may test new/enhanced systems and assist in training staff

• Acts as the business unit point-of-contact for cross-organization matters; resolves/oversees resolution of customer issues

• Develops and applies a sound understanding of the business unit's functions and their relationship to those of other business units

• Serves as a backup to other staff members during peak business volume

• Assists management and/or analysts in compiling, reviewing, and preparing data to be used in the analysis of operations, services, and products

• Researches, gathers, and synthesizes data; presents conclusions and recommendations to management

• Prepares summaries, analyses, reports, charts, graphs, instructions, memoranda, and manuals/reference materials for benchmarking purposes or for inclusion in required and ad hoc reports

• Reviews studies, reports, and surveys and provides summaries to department leadership

• Supports projects and initiatives within the business unit and/or across the organization

• Participates in the planning, development, implementation, and maintenance of new and existing programs, campaigns, and special offers

• Administers project plans, coordinates the collection of input from functional areas, and assists in the execution of related activities

• Research audit findings, prepares response, and forwards to management

• Participates in the review of Navy Federal Instructions, policy/procedural documents, and study/survey responses

• Maintains knowledge of corporate business plans, marketing efforts, and operational/business requirements

• Works autonomously within established procedures and practices

• Uses discretion to modify work practices and processes to achieve results and/or improve efficiency

• Analyzes facts and general principles to develop alternative courses of action based upon precedent/policy

• Develops and presents alternatives and recommendations which have impact and/or complexity

• Leads portions of projects or projects that are routine within the business unit or function

• Coordinates reporting input from various sources and creates, maintains, and delivers reports, queries, and data to analysts and/or management

• Participates in the implementation of changes and may coordinate or deliver training on new processes

• Acts as a resource to others regarding business unit's functions and resolves or arranges for resolution of operational issues, inquiries, and complaints

• Performs other related duties as assigned

Qualifications

• Demonstrated work experience that provided knowledge and understanding of the processes, procedures, systems, policies, and activities of the business unit

• Ability to multitask, work independently, and exercise initiative and judgment

• Ability to work effectively with diverse internal and external contacts

• Familiarity with training techniques and practices

• Proficient using, interpreting, and explaining regulations, instructions, policies, and procedures and presenting findings and conclusions clearly and concisely

• Ability to represent the business unit in task groups and planning meetings

• Strong research, planning, organization, and problem-solving skills

• Effective written, verbal, and interpersonal skills

Desired Qualifications

• Education above the high school level with course concentration in business or related field

• Knowledge of, and experience with, credit union or retail banking operations

• Knowledge of Navy Federal Credit Union, its organization, operations, policies, procedures, products, and services

Hours: Monday - Friday, 8:00AM - 4:30PM

Locations: 820 Follin Lane, Vienna, VA 22180 | 5550 Heritage Oaks Dr. Pensacola, FL 32526 | 141 Security Dr. Winchester, VA 22602

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

• Best Companies for Latinos to Work for 2024

• Computerworld® Best Places to Work in IT

• Forbes® 2025 America's Best Large Employers

• Forbes® 2024 America's Best Employers for New Grads

• Forbes® 2024 America's Best Employers for Tech Workers

• Fortune Best Workplaces for Millennials™ 2024

• Fortune Best Workplaces for Women ™ 2024

• Fortune 100 Best Companies to Work For® 2025

• Military Times 2024 Best for Vets Employers

• Newsweek Most Loved Workplaces

• 2024 PEOPLE® Companies That Care

• Ripplematch Recruiting Choice Award

• Yello and WayUp Top 100 Internship Programs

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected Veteran.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 27190

Overview

To provide operational support to the business unit. To support the performance of studies, analyses, and evaluation of processes, products, or services. To contribute to projects and initiatives.

Responsibilities

• Provides operational support that directly affects the business unit functions

• Completes and/or monitors internal processes and performs quality control to ensure adherence to regulations, Navy Federal policies, and industry practices

• Identifies, research, and documents operational correlations and may administer operational workflow and functions

• Detects errors and initiates or arranges for corrective action; follows through with cognizant parties to ensure resolution

• Assists management or analysts with developing and recommending enhancements to improve operational processes and procedures

• Assists in the development of user requirements; may test new/enhanced systems and assist in training staff

• Acts as the business unit point-of-contact for cross-organization matters; resolves/oversees resolution of customer issues

• Develops and applies a sound understanding of the business unit's functions and their relationship to those of other business units

• Serves as a backup to other staff members during peak business volume

• Assists management and/or analysts in compiling, reviewing, and preparing data to be used in the analysis of operations, services, and products

• Researches, gathers, and synthesizes data; presents conclusions and recommendations to management

• Prepares summaries, analyses, reports, charts, graphs, instructions, memoranda, and manuals/reference materials for benchmarking purposes or for inclusion in required and ad hoc reports

• Reviews studies, reports, and surveys and provides summaries to department leadership

• Supports projects and initiatives within the business unit and/or across the organization

• Participates in the planning, development, implementation, and maintenance of new and existing programs, campaigns, and special offers

• Administers project plans, coordinates the collection of input from functional areas, and assists in the execution of related activities

• Research audit findings, prepares response, and forwards to management

• Participates in the review of Navy Federal Instructions, policy/procedural documents, and study/survey responses

• Maintains knowledge of corporate business plans, marketing efforts, and operational/business requirements

• Works autonomously within established procedures and practices

• Uses discretion to modify work practices and processes to achieve results and/or improve efficiency

• Analyzes facts and general principles to develop alternative courses of action based upon precedent/policy

• Develops and presents alternatives and recommendations which have impact and/or complexity

• Leads portions of projects or projects that are routine within the business unit or function

• Coordinates reporting input from various sources and creates, maintains, and delivers reports, queries, and data to analysts and/or management

• Participates in the implementation of changes and may coordinate or deliver training on new processes

• Acts as a resource to others regarding business unit's functions and resolves or arranges for resolution of operational issues, inquiries, and complaints

• Performs other related duties as assigned

Qualifications

• Demonstrated work experience that provided knowledge and understanding of the processes, procedures, systems, policies, and activities of the business unit

• Ability to multitask, work independently, and exercise initiative and judgment

• Ability to work effectively with diverse internal and external contacts

• Familiarity with training techniques and practices

• Proficient using, interpreting, and explaining regulations, instructions, policies, and procedures and presenting findings and conclusions clearly and concisely

• Ability to represent the business unit in task groups and planning meetings

• Strong research, planning, organization, and problem-solving skills

• Effective written, verbal, and interpersonal skills

Desired Qualifications

• Education above the high school level with course concentration in business or related field

• Knowledge of, and experience with, credit union or retail banking operations

• Knowledge of Navy Federal Credit Union, its organization, operations, policies, procedures, products, and services

Hours: Monday - Friday, 8:00AM - 4:30PM

Locations: 820 Follin Lane, Vienna, VA 22180 | 5550 Heritage Oaks Dr. Pensacola, FL 32526 | 141 Security Dr. Winchester, VA 22602

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

• Best Companies for Latinos to Work for 2024

• Computerworld® Best Places to Work in IT

• Forbes® 2025 America's Best Large Employers

• Forbes® 2024 America's Best Employers for New Grads

• Forbes® 2024 America's Best Employers for Tech Workers

• Fortune Best Workplaces for Millennials™ 2024

• Fortune Best Workplaces for Women ™ 2024

• Fortune 100 Best Companies to Work For® 2025

• Military Times 2024 Best for Vets Employers

• Newsweek Most Loved Workplaces

• 2024 PEOPLE® Companies That Care

• Ripplematch Recruiting Choice Award

• Yello and WayUp Top 100 Internship Programs

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected Veteran.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 27190

Process Improvement Specialist The Opportunity: Are you passionate about helping organizations successfully implement change and advance their operations? For success in strategic planning and execution, it comes down to learning how an organization works and making it better. Although many organizations know where they want to go, getting there can be a challenge. Thankfully, our team excels in crafting strategies and implementation plans that move organizations forward. It's why we're looking for a Process Improvement Specialist like you who can identify long-term goals and create the processes needed to achieve them. This is an opportunity to create effectiveness and efficiency across Department of Defense organizations. As a Process Improvement Specialist, you'll use your expertise to assess how alterations will impact maintenance and fabrication shop processes and design. From unrealized potential to systemic challenges, you'll provide your client with a holistic view of their organization to transform their practices for the better. Join us. The world can't wait. You Have: * 5+ years of experience with strategic planning and execution, agile methodologies, change management, and facilitation * Experience planning and executing large projects, including in the aircraft maintenance and sustainment field * Knowledge of frameworks aligned to strategy * Ability to apply frameworks to transformation efforts in the public sector * Ability to craft and deliver a compelling narrative to influence action on key business decisions and major change initiatives * Secret clearance * Bachelor's degree * Lean Six Sigma Green Belt Certification Nice If You Have: * Experience working in a highly collaborative, team-oriented environment * Experience using Excel, Tableau, Visio, or PowerBI * Ability to develop presentations and work products using advanced expertise in PowerPoint and Excel * Possession of excellent written and verbal communication skills * Possession of excellent data analytical and visualization skills * Strategy, Change Management, Process Improvement, Communications, or Performance Management Certification Clearance: Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required. Compensation At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page. Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $55,300.00 to $126,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date. Identity Statement As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud. Work Model Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely. * If this position is listed as remote or hybrid, you'll periodically work from a Booz Allen or client site facility. * If this position is listed as onsite, you'll work with colleagues and clients in person, as needed for the specific role. Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.

Process Improvement Manager

The Process Improvement Manager will lead efforts to optimize the store development process, targeting 300 new store openings annually across the US. This role will drive cross-functional process improvement initiatives, coordinating with departments such as Research, Real Estate, Legal, Design, Owner Furnished Items, Construction, and Finance to eliminate bottlenecks, reduce costs, and accelerate store openings. The Process Improvement Manager will leverage advanced Microsoft Excel skills to quickly learn Excel-based tools prevalent across store development teams. Additionally, this role will supervise the Process Improvement Analyst to ensure new processes are effectively designed and adopted. By combining project management expertise, leadership, and Excel proficiency, this role will ensure initiatives align with the company's growth objectives.

Responsibilities:

• Project Planning and Execution: Develop and manage project plans for process improvement initiatives, such as streamlining permitting workflows, optimizing site selection handoffs, or standardizing procurement processes. Define scope, objectives, timelines, and deliverables with the Process Improvement Director and team members (e.g., Data Scientists, GIS Specialists, Finance/Excel Experts).
• Cross-Functional Coordination: Facilitate collaboration among departments (e.g., Real Estate, Legal, Design, Construction) to ensure seamless handoffs and alignment on process changes, using templates and dashboards to share updates and resolve issues, ensuring compatibility with tools used across store development teams.
• Supervision and Process Implementation: Manage the Process Improvement Analyst, guiding the design, piloting, and adoption of new processes (e.g., standardized contract templates or automated procurement workflows). Set performance goals, provide feedback, and review training materials and adoption metrics, using tools to track progress and ensure clarity for end-users across departments.
• Timeline and Resource Management: Track milestones and deadlines across multiple initiatives, ensuring effective resource allocation. Use project management tools (e.g., Asana, , Smartsheet) alongside advanced Excel models to monitor progress and provide real-time stakeholder updates.
• Performance Monitoring: Collaborate with Data Scientists and Finance/Excel Experts to define and track key performance indicators (KPIs), such as time from site selection to store opening, cost per store, or permitting approval rates. Use advanced Excel skills to develop dashboards, analyze data, and report outcomes to the Process Improvement Director.
• Risk Management: Identify risks to project success (e.g., delays in contract approvals or regional permitting challenges) and develop mitigation strategies, using Excel to model scenarios and track plans. Escalate critical issues to the Process Improvement Director as needed.
• Stakeholder Engagement: Build relationships with department leads to secure buy-in for process changes, acting as a liaison to align initiatives with operational needs, using effective communication to share progress and address adoption challenges.
• Documentation and Reporting: Maintain project documentation, including plans, status reports, and lessons learned, using tools for detailed reports and visualizations. Create executive summaries for senior leadership.

Qualifications:

• Education: Bachelor's degree in Business Administration, Project Management, Operations Management, or a related field. A Master's degree or relevant certifications (e.g., PMP, Agile, Scrum) is highly preferred.
• Experience: 46 years of project management experience, preferably in retail, real estate development, construction, or a related industry. 12 years of supervisory experience, managing direct reports or cross-functional teams, with a focus on mentoring and performance. Proven track record of managing complex, cross-functional projects with multiple stakeholders and tight deadlines. Experience in high-volume, fast-paced environments, ideally supporting large-scale operational goals (e.g., multiple simultaneous projects). Familiarity with retail store development processes (e.g., site selection, permitting, construction, or procurement) and workflows is a strong plus.

About AutoZone:

Since opening our first store in 1979, AutoZone has grown into a leading retailer and distributor of automotive parts and accessories across the Americas. Our customer-first mindset and commitment to Going the Extra Mile define who we are, for both our customers and AutoZoners. Working at AutoZone means being part of a team that values dedication, teamwork, and growth. Whether you're helping customers or building your career, we provide tools and support to help you succeed and drive your future.

Benefits at AutoZone:

AutoZone offers thoughtful benefits programs with one-on-one benefits guidance designed to improve AutoZoners' physical, mental and financial well-being.

All AutoZoners (Full-Time and Part-Time):

• Competitive pay
• Unrivaled company culture
• Medical, dental and vision plans
• Exclusive discounts and perks, including an AutoZone in-store discount
• 401(k) with company match and Stock Purchase Plan
• AutoZoners Living Well Program for free mental health support
• Opportunities for career growth

Additional Benefits for Full-Time AutoZoners:

• Paid time off
• Life, and short- and long-term disability insurance options
• Health Savings and Flexible Spending Accounts with wellness rewards
• Tuition reimbursement

Minimum age requirements may apply. Eligibility and waiting period requirements may apply; benefits for AutoZoners in Puerto Rico, Hawaii, or the U.S. Virgin Islands may differ. Learn more about all that AutoZone has to offer at .

We proudly support Veterans, Active-duty Service Members, Reservists, National Guard and Military Families. Your experience is highly valued, and we encourage you to apply to join our team.

Online Application:

An online application is required. Click the Apply button to complete your application. For step-by-step instructions on how to apply visit .

AutoZone, and its subsidiary, ALLDATA are equal opportunity employers. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other legally protected categories.

Chase Auto is a leading provider of auto financing with a portfolio of more than $80 billion in assets and relationships with 75% of U.S. franchised automotive dealers. The business is part of the JPMorgan Chase franchise and serves auto dealers, consumers, and vehicle manufacturers. It offers a range of products and services to meet the financial needs of its clients from retail lending, captive financing, and floorplan products to cash management, private banking, and payment processing.

Auto Lending customer experience spans the entire lifecycle of financing for both consumers and dealer clients. The Auto Customer Experience function is responsible for overseeing processes and interactions that often span across products, channels, and lines of business. Our focus is on creating seamless experiences and interactions that bridge various domains and stakeholders, preventing operational disruptions and enhancing the overall customer and client experience.

As a Process Improvement Manager on the Auto Customer Experience (CX) Strategy team, you will develop and execute CX initiatives with a focus on Automotive Commercial Clients in support of our Dealer Commercial Services organization and partners. This role requires a strategic thinker with a strong background in process optimization, change management, and stakeholder engagement. This role is designed for a self-driven leader who thrives in ambiguous environments and can transform vague concepts into actionable insights and measurable results. A successful candidate will embrace a customer-centric view of the Auto Lending business to help drive satisfaction, deepen relationships, and mitigate pain points.

Job Responsibilities

• Work across Chase Auto and other lines of business and functions to develop and implement CX initiatives, including client experience objectives and key results.
• Collaborate with cross-functional teams to identify process inefficiencies and develop solutions that align with business objectives.
• Utilize data-driven analysis to present insights and recommendations to senior leaders
• Develop and maintain client journey maps and process maps to visualize the end-to-end client experience and identify key touchpoints and interactions that impact satisfaction, loyalty, and business opportunities.
• Gather and analyze customer and client data from various sources (e.g., surveys, complaints, operational data) to identify trends, pain points, and opportunities for improvement.
• Create surveys and conduct interviews to capture feedback to inform and refine CX strategies and journey maps.
• Create detailed reports to track CX metrics and communicate findings to partners.
• Excellent written and verbal communication skills with ability to interact with and present to senior leaders.
• Exceptional self-motivation with ability to set priorities and drive results in de-centralized environments.
• Excellent analytical skills with the ability to interpret complex data from a variety of sources and generate actionable insights.
• Proven record of partnering and influencing across a complex and matrixed organization
• Able to successfully identify and navigate changing priorities based on business needs, risk factors, and changes in trends.
• Strong project management skills to manage multiple efforts simultaneously.

Required qualifications, capabilities and skills

• Bachelors' degree and 5+ years' experience in customer experience strategy, continuous process improvement, financial services, management consulting, military leadership or other relevant experience.

Preferred qualifications, capabilities, and skills

• Advanced degree
• Auto Lending experience and/or commercial lending
• Experience with data visualization and analytics tools such as Tableau, Alteryx, SQL
• Experience with process mapping and tools (e.g. Visio)

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Job Title: Process Improvement Technician
Location: Winter Park
Schedule: M-T 6AM-4:30PM
Pay: $16+

About the Role:
We are seeking a detail-oriented and motivated Process Improvement Technician to join our manufacturing team. In this role, you will be responsible for collecting, analyzing, and reporting time study data to help improve production efficiency. The ideal candidate will have a keen eye for detail, strong organizational skills, and the ability to work both independently and collaboratively on the production floor.

Key Responsibilities:

• Conduct time studies using a stopwatch to track and measure task completion times.
• Collect and compile production data for process analysis and reporting.
• Create and maintain spreadsheets, reports, and documentation using Microsoft Excel and Word.
• Support process improvement initiatives by identifying bottlenecks and inefficiencies.
• Assist with hands-on tasks on the production floor as needed.
• Use basic hand tools and equipment safely and effectively.

Qualifications:

• Proficiency in Microsoft Office (Excel and Word required).
• Strong attention to detail and analytical skills.
• Comfortable working in a manufacturing environment.
• Basic mechanical aptitude and familiarity with common hand tools.
• Excellent communication and teamwork skills.
• Previous manufacturing or production experience preferred but not required.

Why Join Us:

• Competitive pay and benefits.
• Opportunities for growth and advancement.
• Supportive team environment focused on continuous improvement.

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.