3,319 Operational Readiness jobs in the United States

Position Details:

• Role: Project Manager - Within the Manufacturing team
• Assignment Length: 6 months
• Location: 100% onsite at RTP, Raleigh, NC
• Schedule: Mon - Fri, standard work weeks and hours with occasional overtime as needed.

Overview:
This position will support the Large-Scale Manufacturing (LSM) Modernization project for bringing a new Manufacturing Execution System (MES) to the drug substance manufacturing area. This system will encompass several phases covering electronic equipment tracking, electronic batch records and release by exception functionalities. This role will be supporting the operational readiness workstream and activities associated with ensuring the site is ready to receive this change and sustain it within routine production operations.

Job Summary:
The Operational Readiness Project Management role will provide support to the Operational Readiness Program Manager for assisting in daily activities related to the internal large-scale manufacturing (LSM) modernization project bringing MES and electronic batch record implementation to the site. This role will work with a cross-functional matrix team including members from MTO, QA, QE, Materials Planning, Manufacturing among other groups as it relates to interactions with design and implementation of MES functionality. This role will be responsible for leading meetings, capturing meeting minutes, identifying and tracking action items, development of risk registers and mitigations and driving the team for adherence to plan. This role will provide schedule development support as well and act as a point of contact for routine schedule updates. Responsibility for tracking operational readiness action items, development plans to support approach, and providing monthly status dashboards. This role will have no budgetary responsibilities.

Information will be communicated up to Operational Readiness Program Lead as well as Project Program Manager.

Working Conditions:

• This position will be based on-site at an operational pharmaceutical facility in Raleigh, NC
• Mon - Fri, standard work weeks and hours with occasional overtime as needed.
• Regular interaction with project teams, contractors, and site operations staff will be required.
• Ability to work in an open office environment with frequent distractions.
• Ability to work within a matrix team is required.

Duration / Location:

• Position will initially be for a 6-month contract with a possibility of extension dependent on project needs and colleague performance
• Position will be located at the Biogen facility in Raleigh, NC
• Position requires on-site presence, 5x days per week

Minimum Education Requirements:

• Bachelor's degree in engineering, science, project management or other technical field of study

Minimum Experience Requirements:

Proven success leading projects or acting in a project management support capacity with 10 or more years of experience
•Familiarity utilizing Project Management Tools based on PMBOK, PMI principles to lead projects
•Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional, matrixed teams.
•Experience leading or supporting operational readiness elements of projects
•Organized, and detail-oriented with ability to manage multiple tasks simultaneously in a fast-paced environment.
•Demonstrated ability to work within a highly regulated, compliance-driven setting (pharmaceutical industry).
•Experience working on or with Manufacturing Electronic Systems (MES) or electronic batch records implementation projects is desired
•Proficiency with MS Office suite of products and other software platforms
•Proficiency in MS Project, Smartsheet, Primavera P6 or other project management software
•Proficiency in project portfolio management software is a plus

14064 - Business Analyst - Operational Readiness (onsite) - Juno Beach, Miami, FL

Start Date: ASAP
Type: Temporary Project
Estimated Duration: 12+ months with possible extensions
Work Setting: 100% of the time at the Client's site. No telecommuting or remote work. This is a non-negotiable requirement from the client.

Required:
• Availability to work 100% of the time at the Client's site in Juno Beach, Miami, FL, (required);
• Experience with business operations, testing cycles, and business continuity planning;
• Experience with PowerPoint, Excel and JIRA;
• Experience defining and managing operational readiness criteria, including business process updates, training, SOPs, support models, and communications;
• Experience with partnering with testing teams to ensure test case coverage aligns with business readiness, including participation in UAT, SIT, and ORT planning and defect resolution;
• Experience with developing and maintaining readiness plans, checklists, and go/no-go criteria aligned with deployment timelines.

Preferred:
• Experience with Qmetry.

Responsibilities:
• Conduct moderate to complex operational analyses that supports informed decision making within the business unit;
• Identify, document, and track risks, dependencies, and readiness gaps through to resolution;
• Coordinate with Change Management and Training to ensure operational staff are informed and equipped;
• Ensure post-implementation support structure is defined and understood;
• Track metrics to validate readiness effectiveness and capture lessons learned post-implementation;
• Facilitate readiness workshops and status reporting for leadership and stakeholders;
• Lead or support cutover planning, trial runs, and business continuity validation.

Why apply?
• Gain experience with one of the world's best energy companies;
• Work with a great team of professionals and learn the newest technologies and approaches;
• Enjoy our Client's wonderful campus with top-notch facilities for work and recreation;
• Benefit from multiple project extensions and an opportunity to apply full-time after your contract is successfully completed;
• Receive support and advice from Vitaver consultants who are already working at our Client's site;
• Get extra cash by participating in the Vitaver Successful Completion Bonus Program;
• Always get paid in full and on time.

Description / Comment
Readiness Specialist 6 Months (Ends Mid October) Local Candidates if possible Hybrid: Remote and will follow OneBILH Travel Schedule and be onsite for Go Live. Responsibilities: Local contractors supporting the OneBILH Epic Implementation Team for Wave 3 activities like GLRA, Day in the life, training enrollment, etc. Applicants must be experienced, highly organized, detail oriented, and adaptable to be considered for this role. Coordinate regular meetings and deliver detailed project updates Prepare and maintain documentation, including (but not limited to) end-user communications, user guides and status tracking Take detailed notes and conduct tactful reminders/follow-ups Independently manage work with clearly defined project milestones Identify and escalate any issues/problems/delays that may adversely impact the project Travel to BILH sites as needed Minimum 3 years of information systems experience, preferably with Epic.

This Operational Readiness Sr Analyst role will be focused on driving initiatives and providing subject matter expertise to simultaneously manage initiatives and enhancements to the current processes. The candidate will also be required to propose, develop and roll out a robust, highly control focused environment, ensuring that full end to end knowledge of processes and overall impact to our clients is understood throughout Americas Operations, to enable a control and result focused outlook.
The individual will ensure seamless completion of client implementations, technology deployment and Regulatory/Mandatory changes to the Custody Operations environment, in partnership with Client Implementations, Technology and the Business.
The successful candidate must be equipped to participate as part of the wider Operational Readiness Team, partnering with like roles in other regions and key internal stakeholders to drive the vision and strategy of the business, meeting the ever changing requirements of the external marketplace and ensuring the optimization of the Operational footprint.
The individual will have a strong project management, business analysis, risk management and operational focus with the purpose to deliver an integrated value-added service to our clients.
The role will require the successful candidate to form effective working relationships with all stakeholders - Technology, Product, Market Management, Processing teams, Coverage teams, etc. ensuring that all key project deliverables are met.
The successful candidate will be required to have a strong and detailed understanding of end-to-end operations and act as the client and operations teams advocate.
**Specific areas of responsibility include:**
+ Produces/reviews user stories User Stories, coordinates and/or perform testing and coordinates implementation of new developments.
+ Working with technology and product colleagues to develop a robust, stable and scalable solution.
+ Ensure all solutions are appropriately documented and communicated to impacted parties.
+ Assist Operations with the co-ordination of release planning, execution and post-implementation review
+ Ensure core Operations staff readiness for the implementation.
+ Participate fully as a part of the Operations Readiness / Transformation team, constantly striving to find new ways to collaborate, innovate, identify synergies, transform and improve the business to ensure overall success
+ Manage relationships with internal stakeholders such as Product, Technology, Risk etc. to ensure there is a complete understanding of operational constraints, risks and needs, that there is continuous, open and constructive dialogue aiming to increase business growth within a controlled risk environment
+ Engage in Product Reviews and all new and prospective deal review discussions to assess the Operational impact
+ Develop a framework of a mutual commitment to meeting evolving business requirements and adapting to changing circumstances. Treat change as an opportunity to improve the service
+ Provide leadership and ownership in seeking solutions when crisis situations arise
+ Manage to tight deadlines and budget commitments
+ Keep abreast of all Regulatory and Industry changes, noting how these may impact our clients and operational team
**Qualifications & Skills:**
+ Prior experience or working knowledge of blockchain / distributed ledger technology and crypto currencies will be beneficial.
+ Minimum 8 years of relevant Custody Operations / Business Analysis or Project Management experience and/or proven large team leadership experience in a dynamic environment across a regional footprint
+ Experienced in Agile methodology
+ Custody experience and detailed understanding of Operational organization and client needs
+ Strong technical knowledge of Custody products and regional regulatory requirements, stay abreast of changes and synthesize information quickly
+ Ability to establish and build trust with (internal or external) clients and senior leaders throughout the business, demonstrate strong communication, advisory and influencing skills with a strong client service orientation
+ Proven ability to lead cost saving and/or risk mitigation initiatives
+ Good organizational skills with the ability to work under pressure and prioritize within aggressive deadlines
+ Ability to work effectively in situations requiring analytical, interpretive, and problem solving techniques
+ Results oriented, creative and resourceful problem solver using impeccable integrity and judgment
+ Data analysis, process mapping skills
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**Job Family Group:**
Operations - Core
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**Job Family:**
Operations Project Management
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**Time Type:**
Full time
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**Primary Location:**
Tampa Florida United States
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**Primary Location Full Time Salary Range:**
$87,280.00 - $130,920.00
In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
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**Most Relevant Skills**
Please see the requirements listed above.
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**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
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**Anticipated Posting Close Date:**
Aug 01, 2025
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_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi ( ._
_View Citi's EEO Policy Statement ( and the Know Your Rights ( poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

*English version follows*

Progesys Inc. est une firme reconnue en gestion de projets et la transition optimale de ces projets de la construction lopration. La socit est base Laval (Canada) depuis 2002 et a des bureaux aux tats-Unis, au Moyen-Orient en Asie et au Brsil.

Progesys est actuellement la recherche d'un(e) Spcialiste en prparation oprationnelle (PO) qui travaillera avec l'quipe de projet en tant que chef de l'organisation prenant en charge les installations remises.

Responsabilits principales :

• Agir comme l'une des plus hautes autorits sur le programme de PO en place
• valuer le niveau de maturit de l'organisation et dterminer la ncessit d'une structure et de processus de prparation oprationnelle
• Diriger et/ou soutenir les initiatives de transition et de mise en service lies aux composantes oprationnelles, de l'laboration du projet sa mise en uvre
• Planifier et fournir des services de prparation oprationnelle chaque phase du projet, de la conception l'laboration du projet, en passant par la livraison, la mise en service, le transfert aux oprations et la clture
• Mettre en uvre des plans de travail dtaills, des calendriers, des estimations de projet, des plans de ressources et des rapports d'tat pour l'quipe de gestion du client et d'autres personnes, le cas chant
• Grer les ressources financires et humaines conformment aux meilleures pratiques et aux politiques, procdures et dlgations du projet, du client ou de l'organisation
• S'assurer que les processus et politiques de gestion des risques appropris sont en place et fonctionnent efficacement dans le contexte de la prparation oprationnelle
• Grer les activits d'assurance qualit et/ou les mcanismes de contrle appropris en relation avec le programme de prparation oprationnelle
• Contrler le budget du dveloppement et de l'excution de la prparation oprationnelle afin de maintenir le cot dans les limites de la rfrence de l'industrie et en fonction du budget disponible
• Veiller la mise en uvre et l'utilisation d'indicateurs cls de performance (KPIs) appropris pour mesurer et surveiller l'efficacit globale et tirer parti des enseignements tirs des examens continus et/ou post-mise en uvre pour renforcer la documentation sur les rles et les responsabilits des individus, les modles et l'approche standard
• Intgrer la sensibilisation la sant et la scurit dans toutes les activits du programme/projet et dans les priorits de travail ; assister aux runions de scurit, identifier les risques et participer aux formations et initiatives HSEC

Exigences:

• Diplme en ingnierie ou dans une discipline connexe, ou exprience professionnelle quivalente
• Au moins 15 ans d'exprience dans un poste de gestion/leadership dans le domaine des oprations et une exprience confirme dans des postes similaires
• Exprience dmontre dans tous les aspects de la gestion et des oprations d'une entreprise de fabrication
• Comptences et connaissances avres en matire de gestion de projet, ainsi qu'une exprience des meilleures pratiques en matire de techniques de gestion de projet
• Solides comptences en matire d'analyse et de rsolution de problmes
• Solides comptences informatiques - suite Microsoft Office avec une forte matrise du logiciel de gestion de projet
• Excellentes comptences en communication orale et crite
• Bilingue (franais et anglais), d'autres langues sont considres comme un atout. (Le bilinguisme est requis pour cette position puisque l'employ devra communiquer avec des parties prenantes ne parlant pas le franais)
  
  

.

Progesys Inc. is a recognized firm offering complete solutions for project management and transition to operations. The company has been based in Laval (Canada) since 2002 and has offices in the United States, the Middle East, Asia and Brazil.

Progesys is currently looking for an Operations Readiness (OR) specialist who will work with the project team as the leader of the organization taking over the handed over facilities.

Main Responsibilities:

• Act as one of the highest authorities on the Operational Readiness program in place
• Assess the organization level of maturity and scope the need for OR structure and processes
• Lead and/or support transition and commissioning initiatives related to operational components from project development through to implementation
• Plan and deliver Operational Readiness services through each phase of projects, from conception, to project development, delivery, commissioning, handover to operations and close out
• Implement detailed work plans, schedules, project estimates, resource plans and status reports for the client's management team, and others as required
• Manage financial, capital and human resources in accordance with best practice and the project / client / organization's policies, procedures and delegations
• Ensure appropriate risk management processes and policies are in place and operating effectively in the context of operational readiness
• Manage appropriate quality assurance activities and/or control mechanisms in relation to the Operational Readiness program
• Control the budget of Operational Readiness development and execution to maintain the cost within the benchmark of the industry and according to the available budget
• Ensures the implementation and use of appropriate Key Performance Indicators (KPIs) to measure and monitor overall effectiveness and leveraging lessons learned from ongoing and/or post-implementation reviews to strengthen documentation on the roles and responsibilities of the individual, templates and standard approach
• Incorporate health and safety awareness as part of all program/project activities and work priorities; attend safety meetings, identify risks and participate in HSEC training and initiatives

Requirements:

• Degree in Engineering or a related discipline, or equivalent work experience
• At least 15 years working in a management/leadership position in operations and proven experience relevant to the task
• Demonstrated experience in all aspects of manufacturing business management and operation
• Proven project management skills and knowledge as well as experience of best practice of project management techniques
• Strong analytical and problem-solving skills
• Must have strong computer skills - Microsoft Office Suite with strong proficiency in Project Management Software
• Excellent verbal and written communication skills
• Bilingual (French & English), other languages considered an asset. (Bilingualism is required for this position as the employee will be communicating with non-French speaking stakeholders).
  

#J-18808-Ljbffr

**Position Overview**
The work we do at FUJIFILM Biotechnologies (FB) has never been more important and we are looking for talented candidates to join us. We're growing our capabilities and looking for passionate, mission-driven people like you who want to make a real difference in people's lives. Join FB and help create the next vaccine, cure, or gene therapy in partnership with some of the most innovative biopharma companies across the globe. Here, you'll work alongside and learn from some of the most dedicated scientists, engineers, and manufacturers in the industry. We're proud to cultivate a culture that will fuel your passion, energy, and drive. This is what FB calls Genki.
Join us and discover a community that thrives on diversity and never scares away from a complex challenge. Take the opportunity to work with some of the most dedicated scientists, engineers, and manufacturers in the industry. At FB, you determine what's possible.
**Company Overview**
The work we do at FUJIFILM Biotechnologies has never been more important-and we are looking for talented candidates to join us. We are growing our locations, our capabilities, and our teams, and looking for passionate, mission-driven people like you who want to make a real difference in people's lives.
Join FUJIFILM Biotechnologies and help make the next vaccine, cure, or gene therapy in partnership with some of the most innovative biopharma companies across the globe. We are proud to cultivate a culture that will fuel your passion, energy, and drive - what we call Genki.
Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of "giving our world more smiles." Visit: Description**
The Vice President of Commissioning, Qualification and Operational Readiness is responsible for the strategic leadership and management of Commissioning, Qualification and Ops Readiness and Ops Readiness (C&Q/OR) activities across FDB, including the design and implementation of a global, harmonized C&Q/OR program across all FB GMP manufacturing facilities. The role will work closely with global and site stakeholders in Quality, Engineering, MSAT, Operations, Automation, IT, and other departments to develop, implement and manage global C&Q/OR standards and procedures designed to ensure facilities, utilities and equipment used for GMP production are fit for purpose and operate in a state of control. Utilizing a risk-based qualification strategy aligned with industry guidance, the position ensures quality outcomes and compliance with health regulations to support the efficient and safe production of a diverse array of biopharmaceutical products.
The role will provide active oversight of C&Q/OR activities for large capital projects to ensure timely project delivery and compliant implementation of the global C&Q/OR program, as well as engaging site teams to ensure GMP facilities, utilities and equipment are maintained in a state of control. The role will serve as the system owner for FDB's electronic validation lifecycle management system.
The Vice President of Commissioning, Qualification and Ops Readiness reports to the Global Head of Engineering and works closely with cross-functional teams to develop strategies that align with business goals, ensuring safety, compliance, and continuous improvement. The role will have up to three direct reports, up to eight indirect reports and reports directly to the SVP Global Expansions who is part of the Executive Leadership Team.
**Key Responsibilities**
+ **Develop Global Standards:** Develop, implement, and maintain global Commissioning and Qualification (C&Q) standards and procedures to ensure consistent application across the organization.
+ **Program Development & Execution:** Develop and implement comprehensive Commissioning and Qualification plans and protocols for new and existing facilities, ensuring compliance with industry standards and regulatory requirements.
+ **Align CQ/Ops Readiness Practices:** Align CQ/Ops Readiness practices across the FDB Network to maintain uniformity and harmonization, ensuring all sites operate under the same high standards.
+ **Continuous Improvement Initiatives:** Promote continuous improvement in C&Q performance through initiatives that enhance efficiency, effectiveness, and compliance.
+ **Best Practices & Lessons Learned:** Facilitate the sharing of best practices and lessons learned within the C&Q network to drive improvements and innovation.
+ **C&Q Workforce Development:** Focus on developing the C&Q workforce through education, training, and professional development opportunities to enhance skills and capabilities.
+ **Collaboration & Integration:** Work closely with Engineering, Quality Assurance, and Operations teams to integrate validation processes into project workflows, ensuring seamless execution and compliance.
+ **Regulatory Compliance & Risk Management:** Oversee the preparation and review of validation documentation and conduct risk assessments to ensure compliance and mitigate potential issues.
+ **Audit Facilitation & Communication:** Prepare for and manage internal and external audits related to C&Q, maintaining clear communication with stakeholders and regulatory bodies.
+ **Industry Outreach & Participation:** Engage in industry outreach, including participation in industry standards development, professional societies, and STEM mentorship, promoting the organization's presence and influence
+ And other job duties that may be assigned from time to time.
+ The Vice President of Commissioning, Qualification and Operational Readiness is accountable for developing and executing strategies that ensure equipment and processes are fully compliant and perform consistently to achieve the company's quality standards.
+ Accountable for function financial results which impact organization performance.
**Qualifications and Experience**
+ Bachelor's degree in Engineering, Life Sciences, or a related field is required.
+ An advanced degree or relevant certification in quality assurance or validation is preferred.
+ Minimum of 15 years of experience in C&Q, with at least 5 years in a C&Q leadership role. Preference for experience in a global C&Q leadership role, responsible for a multi-site C&Q program and oversight of C&Q for large capital projects.
+ Advanced technical knowledge and experience in the facilities, utilities and equipment used in the production of biopharmaceutical intermediates and products, including both large-scale stainless steel plants as well as plants using single use technology equipment.
+ Advanced technical knowledge and experience in the implementation of pharmaceutical regulations and industry standards, including CFRs, EudraLex, ASTM E2500, ISPE Baseline Guide 5, etc.
+ Experience working in a changing, project driven organisation
+ P&L oversight/responsibility
+ change management / large transformations or green field environment
+ Outstanding organizational and leadership abilities
**Influence and Decision Making**
+ This role significantly impacts operational efficiency, product quality, and regulatory compliance, directly influencing the company's ability to meet its production and market goals effectively and without interruption.
+ Oversees team(s) to develop new methods and solve company-wide matters.
+ Interacts with internal and external executive level management, requiring negotiation of extremely critical matters Influences policymaking and strategy based on communication strategies and persuasion skills. Partners with executive leadership team for the function to provide cohesive direction towards company goals.
+ Recognized as an influential leader.
+ Leads activities of one or more functional areas, divisions, product groups and services through subordinate directors / managers who have overall responsibility for the successful operation of assigned areas.
+ The position requires making critical decisions related to the validation processes, including problem-solving, resource allocation, and ensuring regulatory compliance.
+ Develops and provides strategy, vision and direction to multiple functions.
+ Implements company wide policies and practices. Provides input to executive management.
+ Anticipates factors that could influence strategies and company position in the market.
+ Establishes and develops broader company strategy and translates into multi-functional objectives.
+ Erroneous decisions will effect the company's success, five years or longer.
**Key Skills**
+ Expert knowledge of C&Q processes and requirements, particularly in regulated industries.
+ Strong analytical and problem-solving skills with a focus on preventive and corrective actions.
+ Proficiency in validation documentation and regulatory standards (e.g., FDA, EMA).
+ Familiarity with continuous improvement methodologies and tools.
+ Strong leadership and communication skills for managing project teams and stakeholder relationships.
+ Proficiency in project controls software and integration with corporate systems.
+ Ability to analyze complex data sets and provide actionable insights and forecasts.
+ Familiarity with risk management and change control processes.
+ Recognized as an industry expert.
+ Outstanding organizational and leadership abilities
**EEO Information**
Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc.
**ADA Information**
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department ( ).
**Job Locations** _US-NC-Durham_
**Posted Date** _2 months ago_ _(6/18/2025 10:24 AM)_
**_Requisition ID_** _2025-34734_
**_Category_** _Management_
**_Company (Portal Searching)_** _FUJIFILM Biotechnologies_

Company Summary Statement As one of the largest investor-owned utility companies in the United States, PPL Corporation (NYSE: PPL), is committed to creating long-term, sustainable value for our 3.5 million customers, our shareowners and the communities we serve. Our high-performing regulated utilities - PPL Electric Utilities, Louisville Gas and Electric, Kentucky Utilities and Rhode Island Energy - provide an outstanding experience for our customers, consistently ranking among the best utilities in the nation. PPL's companies are also addressing challenges head-on by investing in new infrastructure and technology that is creating a smarter, more reliable and resilient energy grid. We are committed to doing our part to advance a cleaner energy future and drive innovation that enables us to achieve net-zero carbon emissions by 2050 while maintaining energy reliability and affordability for the customers and communities we serve. PPL is a positive force in the cities and towns where we do business, providing support for programs and organizations that empower the success of future generations by helping to build and maintain strong, diverse communities today. Overview PPL Electric Utilities delivers safe, reliable and affordable electricity to more than 1.4 million homes and businesses throughout its 29-county service territory in eastern and central Pennsylvania. Through smart investments and innovation, it has built one of the most advanced electric grids in the United States. And, with over a century of expertise, PPL Electric remains focused on continuing to build the utility of the future, today. Regularly ranking among the country's best utility companies for reliability and customer satisfaction, PPL Electric has won numerous awards, including 30 J.D. Power Awards for providing top-quality service to residential and business customers. PPL Electric is a major employer and an active supporter of the communities it serves. Empowering employees, community members and initiatives across its service territory through volunteerism and investments in organizations that support education, sustainability, and wellbeing. The Manager of Process Improvement is responsible for executing the process improvement program and supporting continuous improvement initiatives across all PPL companies and business lines. This role oversees the development of process frameworks, gap analysis, failure mode and effects analysis (FMEA), and change management plans. The Manager will assess existing processes and recommend process improvements focused on safe, reliable, affordable and sustainable operations. The Manager is a subject matter expert in Lean Six Sigma methodologies, problem solving, change management and modeling business processes, with hands-on experience using process mapping tools such as Lucid. This role will manage a master Process Library. The Manager will supervise a team of process improvement experts and business analysts. The company reserves the right to determine if this position will be assigned to work on-site, remotely, or a combination of both. Assigned work location may change. In the case of remote work, physical presence in the office/on-site may be required to engage in face-to-face interaction and coordination of work among direct reports and co-workers. Responsibilities Collaborate with leaders and subject matter experts to identify business process improvement initiatives that focus on safe, reliable, affordable and sustainable operations. Oversee the design and development of business process frameworks and operational process models. Analyze and measure the effectiveness of existing processes. Conduct needs assessments to identify process gaps and develop recommendations to improve operational programs. Track industry trends, best practices, and new information technologies (AI, etc.) to support process improvement initiatives. Oversee the development of project charters, staffing plans, timelines, and change management plans. Facilitate process improvement workshops, planning meetings and feedback sessions. Provide leadership and coaching to operational teams to map existing and future state processes. Maintain process mapping governance, standards, and templates. Maintain the process mapping library and associated SharePoint tools. Manage program and projects using project management methodologies (SAFe, Agile, Scrum, waterfall, etc). Create and implement change management plans. Supervise team responsible for process mapping. Track progress and effectiveness using metrics and user feedback. Manage process improvement vendors and contractors. Manage department budget. May be assigned an Electric Utilities emergency and storm role. This is a special assignment that comes into play during storms and other emergencies when the company needs to restore power or respond to other issues affecting customer service. This role may necessitate the need to work after-hours, outside of your normal schedule. The company reserves the right to determine if this position will be assigned to work on-site, remotely, or a combination of both. Assigned work location may change. In the case of remote work, physical presence in the office/on-site may be required to engage in face-to-face interaction and coordination of work among direct reports and co-workers. Performs other duties as assigned. Complies with all policies and standards. Travel required (5-10%). Qualifications Required Qualifications Bachelor's Degree in Engineering, Operations Management, Business Administration, or a related field 5+ years of relevant experience in an operational or continuous improvement role 5+ years supervisory and leadership experience Preferred Qualifications 1. Master's degree in Engineering, Operations Management, Business Administration or a related field 2. Experience working in a utility-environment related to electric, gas, or power generation 3. Lean Six Sigma (LSS) Green Belt or Black Belt certification 4. Certified Business Process Professional (CBPP) 5. Experience with project management methodologies (i.e. SAFe, Agile, Scrum, Waterfall) 6. Project Management Certification

Process Improvement Lead

Date: Aug 8, 2025

Location:

Weston, United States, Florida, 3331

Company: Teva Pharmaceuticals

Job Id: 61600

**Who we are**

Together, we're on a mission to make good health more affordable and accessible, to help millions around the world enjoy healthier lives. It's a mission that bonds our people across nearly 60 countries and a rich, diverse variety of nationalities and backgrounds. Working here means working with the world's leading manufacturer of generic medicines, and the proud producer of many of the products on the World Health Organization's Essential Medicines List. Today, at least 200 million people around the world take one of our medicines every single day. An amazing number, but we're always looking for new ways to continue making a difference, and new people to make a difference with.

**The opportunity**

**POSITION SUMMARY**

Under limited supervision, responsible for establishing, leading and executing assigned continuous process improvement initiatives, acting as a liaison between operational and technical teams to identify, analyze and translate business needs into high quality process improvement solutions. Assists with establishing business cases and ROIs, consulting with the business in order to propose recommendations for senior management approval.

**ESSENTIAL AREAS OF RESPONSIBILITY**

All areas of responsibility listed below are essential to the satisfactory performance of this position by any incumbents with reasonable accommodation if necessary. Any non-essential functions are assumed to be included in other related duties or assignments.

+ Leads cross-functional teams tasked with solving business issues which require operational and/or technical solution providing subject matter insight with regards to operational process, policies/regulatory changes, and/or system functionality.

+ Analyzes, documents and maps operational processes through workflows. Capture pertinent process step details so that opportunities for process improvements, benchmarks, key performance indicators, current metrics, and target objectives can be defined.

+ Utilizes Six Sigma / DMAIC and related techniques to define improvement opportunities where deemed appropriate.

+ Contributes in strategic meetings to review, evaluate, and/or propose new business opportunities through the implementation/enhancement of operational and/or technical solutions, which are intended to improve customer relationships and operating efficiencies while reducing costs.

+ Creates and drives improvement plans to completion.

+ Develops, maintains, and provides process expertise in order to deliver knowledge transfer to cross-functional operational and technical areas for skill development.

+ Carries out responsibilities according to the organization's policies and procedures, best practices, as well as in accordance with state, federal, and local laws, including applicable safety rules and regulations.

+ Performs other duties as assigned by Management.

**Your experience and qualifications**

**POSITION REQUIREMENTS**

Education/Certification/Experience:

Bachelor's degree required. Industrial Engineering or related field preferred. Minimum of three (3) to seven (7) years in Continuous Process Improvement and/or Data Analysis experience.

Any equivalent combination of training and/or experience that fulfills the requirements of the position will be considered.

**Skills/Knowledge/Abilities:**

Conducting thorough analyses to identify areas for improvement, develop actionable solutions, and guide strategic decisions

Ability to collect and analyze requirements to ensure successful project outcomes

Process reengineering lifecycle methodologies and documentation

Six sigma/DMAIC and/or continuous process improvement methodologies

Project Management skills highly desired

Evaluating and analyzing business needs to research problems' root cause and to identify improvement opportunities based on data driven analysis

Ability to influence without authority

Ability to clearly communicate and present, both orally and in writing, with all levels of the organization

Establishing and maintaining cooperative working relationships with cross-functional teams.

Complies with company policies, practices and procedures, including safety rules and regulation.

Ability to work independently and as part of a team

Handling multiple duties and assignments

Proficiency in process mapping and analysis tools

Ability to lead and manage change initiatives

Attention to detail and a commitment to quality

English usage, spelling, grammar and punctuation

**TRAVEL REQUIREMENTS**

Approximately 5% domestic travel throughout the US.

**PHYSICAL REQUIREMENTS:**

Occasional:

Sitting for extended periods of time at workstation or mobile equipment.

Visual Acuity:

Perform activities such as computer work, preparing and analyzing data, and extensive reading.

**WORKING ENVIRONMENT**

May be required to wear personal protective equipment (PPE) as needed on site visits (i.e. safety glasses, hearing protection, gloves, etc.).

**Enjoy a more rewarding choice**

We offer a competitive benefits package, including:

+ Comprehensive Health Insurance: Medical, Dental, Vision, and Prescription coverage starting on the first day of employment, providing the employee enrolls.

+ Retirement Savings: 401(k) with employer match, up to 6% and an annual 3.75% Defined Contribution to the 401k plan.

+ Time Off: Paid Time Off including vacation, sick/safe time, caretaker time and holidays.

+ Life and Disability Protection: Company paid Life and Disability insurance.

+ Additional benefits include, but are not limited to, Employee Assistance Program, Employee Stock Purchase Plan, Tuition Assistance, Flexible Spending Accounts, Health Savings Account, Life Style Spending Account, Volunteer Time Off, Paid Parental Leave, if eligible , Family Building Benefits, Virtual Physical Therapy, Accident, Critical Illness and Hospital Indemnity Insurances, Identity Theft Protection, Legal Plan, Voluntary Life Insurance and Long Term Disability and more.

The total compensation may also include restricted stock units and discretionary awards, depending on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

**Already Working @TEVA?**

If you are a current Teva employee, please apply using the internal career site available on "Employee Central". By doing so, your application will be treated with priority. You will also be able to see opportunities that are open exclusively to Teva employees. Use the following link to search and apply:Internal Career Site ( internal career site is available from your home network as well. If you have trouble accessing your EC account, please contact your local HR/IT partner.

**Teva's Equal Employment Opportunity Commitment**

Teva Pharmaceuticals is committed to equal opportunity in employment. It is Teva's policy that equal employment opportunity be provided without regard to age, race, creed, color, religion, sex, disability, pregnancy, medical condition, genetic information, marital status, sexual orientation, gender identity or expression, ancestry, national or ethnic origin, citizenship status, military status or status as a disabled or protected veteran, or any legally recognized status entitled to protection under applicable federal, state, or local laws.  

Please advise us of any accommodations needed to support you throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience. Request a reasonable accommodation by sending an email to with the nature of your request and your contact information. Only inquiries concerning a request for a reasonable accommodation will be responded to from this email address. 

**Important notice to Employment Agencies - Please Read Carefully **

Teva Pharmaceuticals USA does not accept unsolicited assistance from agencies for employment opportunities.  All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

EOE including disability/veteran

Overview

About TP

TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include:

* Paid Training
* Competitive Wages
* Full Benefits (Medical, Dental, Vision, 401k and more)
* Paid Time Off
* Employee wellness and engagement programs

TP and You

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.

Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!

Responsibilities

Your Responsibilities

The Process Improvement Lead will own and manage a stream of incoming requests from customer facing agents and will work with internal and external tools and teams to provide a timely and accurate response. The Process Improvement Lead will create, update and help develop a workflow for a specific CIR process. This is a pivotal role in the customer support process and is a critical part of the end to end customer service delivery experience. The analyst will work closely with all key stakeholders especially the client and support the business. The individual in this role will be a strong communicator, comfortable in clearly articulating the agent and customer point of view and someone who thrives in a fast-moving environment.

* End to end process management (creating, updating, maintaining)
* Managing communication and project management when required.
* Assess, triage and take ownership of investigating and responding to requests from customer facing teams for escalation support
* Be an expert in escalation triage, validation and agent support
* Maintain contact with and manage communications appropriately with all stakeholders in the agreed process
* Use data to analyse trends and develop insights which will improve the process and provide a better agent and user experience
* Act as a subject matter expert for a specific process, CIR and suggest and implement process improvements
* Constant communication between ourselves and the internal teams and operating as the middleman between Agent and Internal Team for most cases that are escalated to the internal team.
* Use data to analyze trends and develop insights leading to improve the process and provide a better agent and user experience
* Provide targeted training to agents on process, products or services

Qualifications

Recommended Skills

* Strong product/ tools/ process knowledge.
* Process driven thinking and designing
* Experience in an online operation, project management or online escalations environment
* Maintains calm focus and communicates effectively
* Strong communicator and presentation skills
* Comfortable in managing escalations stakeholder
* Awareness of the importance of data and key performance metrics
* Ability to perform in a complex, high-stakes, fast-paced environment
* Drive escalations through defined process to resolution
* Drive change in an unstructured environment

BEST Skills

Process Excellence

Collaboration

Communication

Emotional Intelligence

Open-Mindedness

Critical Thinking

Solution Orientation

Entrepreneurship

AI Proficiency

Data Literacy

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

TP is an Equal Opportunity Employer