1,688 Operational Resilience jobs in the United States

Director Operational Risk - Business Continuity and Operational Resilience

07308 Jersey City, New Jersey SMBC

Posted 1 day ago

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Job Description

SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, which is one of the three largest banking groups in Japan. SMFG's shares trade on the Tokyo, Nagoya, and New York (NYSE: SMFG) stock exchanges.
In the Americas, SMBC Group has a presence in the US, Canada, Mexico, Brazil, Chile, Colombia, and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a range of commercial and investment banking services to its corporate, institutional, and municipal clients. It connects a diverse client base to local markets and the organization's extensive global network. The Group's operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., SMBC MANUBANK, JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd.
The anticipated salary range for this role is between $162,000.00 and $231,000.00. The specific salary offered to an applicant will be based on their individual qualifications, experiences, and an analysis of the current compensation paid in their geography and the market for similar roles at the time of hire. The role may also be eligible for an annual discretionary incentive award. In addition to cash compensation, SMBC offers a competitive portfolio of benefits to its employees.
**Role Overview:**
Reporting to the Director Operational Risk, the Director will provide the 2nd Line of Defense (LoD) Risk Management Department Americas Division's (RMDAD) Operational Resilience and Business Continuity risk management for the Combined U.S. Operations (CUSO) in accordance with US Regulations, Head Office policies, and industry best practices for risk management.
The Risk Management Department is the 2nd LoD and has the role of monitoring and assessing business practices in relation to the non-financial risk framework of SMBC. RMDAD implements a non-financial risk framework independent of the businesses' risk appetite statements. The Director is responsible for supporting the 2nd Line operational resilience and business continuity risk management program across various businesses, group companies and functions of the bank and reporting results/findings to management and Head of Non-Financial Risk, as necessary.
**Role Responsibilities:**
- Provide 2nd Line risk management oversight of the 1st Line resilience programs - Operational Resilience, Business Continuity Management, Technology Resilience, and Cyber Resilience programs.
- Provides the 2nd line review and challenge of resilience related program activities and their operational risk profile(s), including policies, controls, operating models/methodologies, risk assessments (RCSA), performance against key risk indicators (KRIs), and issue remediation plans.
- Supports and provides management reporting and escalation of resilience related risks, issues, and risk events, and program status to senior management and committees as appropriate or required schedule.
- Collaborates with stakeholders (business/function/entity) to increase the firms strength operational resilience and business continuity management.
- Coordinates with 1st Line risk/resilience domains of operational risk, business continuity management, technology, cyber, and third-party management to obtain and share relevant information, reports and changes to policies, activities, processes, controls, etc. related to operational resilience risk
- Ensure of Operational Resilience and Business Continuity programs are adequately governed, managed, and controlled bank-wide for identification and reporting of related risks
- Supports the department head Managing Director in their primary role to effectively provide oversight of risk management policies, standards, controls, and activities across the organization for third-party risk, operational resilience, and business continuity management
- Understands and articulates the status and impact of operational resilience, business continuity management, and third-party risk across the financial services industry business, group companies, and functions of the bank
**Qualifications and Skills**
- 8 - 10 years of direct work experience within the financial services industry focused on a combination of technology risk management, business continuity management, and operational risk management
- Prior work experience within risk disciplines such as Operational Risk, Information Technology/Disaster Recovery risk, Cyber risk, Business Continuity Management (BIA/BCP) along working knowledge of an operational resilience framework.
- Well-versed in relevant risk frameworks, operating models, and financial services/banking regulations (RCSA, NIST, FFIEC, SR 20-24, etc.)
- Prior experience in risk management operating models, governance and reporting, key risk indicators, risk appetite concepts, and metrics design and implementation, and committee reporting
- Foundational knowledge of enterprise risk management industry practices including project management, and risk control self-assessments (RCSA)
- Detail oriented, with proven ability to question the status quo and apply effective challenge, as appropriate
- Strong organizational skills, with proven ability to successfully manage multiple, concurrent priorities
- Demonstrated ability to influence a group of diverse stakeholders
- Ability to work effectively in a matrixed environment and across various organizational levels, where flexibility, collaboration, and adaptability are important
- Maintain an operational risk management and regulatory compliance mindset to understand underlying risks and weaknesses to properly assist in mitigating such risks
- Strong interpersonal and communications skills to successfully interface across various levels and maintain solid working relationships
- Strong desire to continually deliver a quality and meaningful work product in a timely and efficient manner
SMBC's employees participate in a Hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process. Hybrid work may not be permitted for certain roles, including, for example, certain FINRA-registered roles for which in-office attendance for the entire workweek is required.
SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal, state, and local law. If you need a reasonable accommodation during the application process, please let us know at
EOE, including Disability/veterans
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Associate, Operational Resilience

10176 New York, New York SMBC

Posted 1 day ago

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Job Description

SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, which is one of the three largest banking groups in Japan. SMFG's shares trade on the Tokyo, Nagoya, and New York (NYSE: SMFG) stock exchanges.
In the Americas, SMBC Group has a presence in the US, Canada, Mexico, Brazil, Chile, Colombia, and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a range of commercial and investment banking services to its corporate, institutional, and municipal clients. It connects a diverse client base to local markets and the organization's extensive global network. The Group's operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., SMBC MANUBANK, JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd.
The anticipated salary range for this role is between $80,000.00 and $125,000.00. The specific salary offered to an applicant will be based on their individual qualifications, experiences, and an analysis of the current compensation paid in their geography and the market for similar roles at the time of hire. The role may also be eligible for an annual discretionary incentive award. In addition to cash compensation, SMBC offers a competitive portfolio of benefits to its employees.
**Role Description**
The Operational Resilience Associate will report directly to the Head of Operational Resilience for the Americas Division at SMBC and is responsible for contribution to the development, implementation, and maintenance of Operational Resilience framework to ensure operational readiness and response to business disruption events. They will assist in the development of resilience strategies, policies, and framework specific to SMBC that reflect changes to the environment and business operations. They will deliver business analytics and report, monitor, and analyze key risk and control indicators. The Operational Resilience Associate is a key contributor to the Operational Resilience program and will assist in defining and delivering SMBC's Operational Resilience program.
Role Objectives:
+ Assist in establishing, maintaining, and embedding enterprise level Operational Resilience Framework, policies, and programs across the Americas Division
+ Liaise with business partners to collect metrics for monthly and quarterly meetings
+ Assist in the coordination of operational resilience regulatory engagements and responses, including the preparation of materials
+ Contribute to the deliverables and strategic direction across the 4 Pillars of Operational Resilience, (1) Business Continuity, (2) Technology, (3) Cybersecurity, (4) Third-Party
+ Develop and update materials in support of Operational Resilience, including policies and standards, frameworks and methodologies, overviews and educational guidance.
+ Drives content creation and briefs for key internal meetings/initiatives
+ Establishes and managers key meeting / communication cadences
+ Prepares and facilitates senior leadership meetings accountable for setting the agenda, providing insights and analysis to inform strategic conversations, and capturing and ensuring action against next steps
**Qualifications and Skills**
+ Impeccable managerial and interpersonal skills
+ Self-motivated and trusted to play a key role in the delivery of the team's objectives
+ Proven track record of effectively interacting with senior management
+ Ability to work strategically and collaboratively across departments
+ Ability to lead the initiation and planning of a project by developing detailed plans to monitor and track the progress of a project
+ Ability to coordinate with internal and external parties for execution of tasks
+ Nimble business mind with a focus on developing creative solutions
+ Excellent communications skills
+ Detail Oriented
SMBC's employees participate in a Hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process. Hybrid work may not be permitted for certain roles, including, for example, certain FINRA-registered roles for which in-office attendance for the entire workweek is required.
SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal, state, and local law. If you need a reasonable accommodation during the application process, please let us know at
EOE, including Disability/veterans
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AVP Operational Resilience

27512, North Carolina MetLife

Posted 6 days ago

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Job Description

The Team You Will Join
Global Resilience is a function within MetLife's Global Technology and Operations, embedded in the Global Business Solutions team. It works closely alongside partners such as Cyber Security, Corporate Security, and other risk management teams.
The Opportunity
The AVP, Head of Operational Resilience is responsible for the continuous maturation of MetLife's operational resilience capability, enterprise wide. This role will oversee MetLife's ability to systematically assess the impact of potential disruptive events affecting the availability of critical business services, identifying workarounds, and programmatically developing, managing, and testing plans across the enterprise. The role is embedded in MetLife's wider resilience framework integrating seamlessly with defined resilience disciplines to ensure unified identification, preparation, response, and recovery from disruptive events.
Success in this role means driving strategic and operational improvements aligned with the Global Resilience Strategy, embedding MetLife's Critical Business Services Framework, and connecting the program with other resilience capabilities such as Crisis Management, Technology Resilience, and Third-Party Resilience. Close alignment with external partners including Operational Risk Management, Cyber Security, Global Security, Procurement, and Vendor Management is essential. You'll work collaboratively with Senior Leaders from Global Technology and Operations, Chiefs of Staff of Executive Leaders, Heads of Lines of Business, Market General Managers, and Regional and Global Heads of Corporate Functions in an environment that values every contribution and perspective.
How You'll Help Us Build a Confident Future (Key Responsibilities)
* Lead as the central point of contact for Operational Resilience globally.
* Create strategic and operational improvements aligned with the Global Resilience Strategy to strengthen risk-focused continuity analysis, planning, testing, and ongoing enhancement.
* Oversee the integration of MetLife's Critical Business Services Framework into Business Continuity program delivery.
* Manage seamless collaboration with resilience and risk partners.
* Develop data-driven approaches to optimize business continuity integration during incident response.
* Coordinate the advancement of key risk indicators to drive focused risk reduction and increase resilience across the enterprise.
What You Need to Succeed (Required Qualifications)
* 10+ years demonstrated experience in Operational Resilience, Business Continuity
* Strong program management skills/capabilities and ability to multi-task/prioritize
* Excellent interpersonal skills and strong ability to build relationships, including fostering a collaborative, positive work environment with stakeholders and peers
* Confident and experienced with stakeholder management, especially with senior-level engagement
What Can Give You an Edge (Additional Skills)
* Knowledge of and experience with BCM platforms and tools (e.g., ServiceNow, FusionRM, Archer)
* Directed or oversaw other resilience disciplines in the past, such as Disaster Recovery, Crisis Management or 3rd Party Resilience
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
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AVP Operational Resilience

10176 New York, New York MetLife

Posted 6 days ago

Job Viewed

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Job Description

The Team You Will Join
Global Resilience is a function within MetLife's Global Technology and Operations, embedded in the Global Business Solutions team. It works closely alongside partners such as Cyber Security, Corporate Security, and other risk management teams.
The Opportunity
The AVP, Head of Operational Resilience is responsible for the continuous maturation of MetLife's operational resilience capability, enterprise wide. This role will oversee MetLife's ability to systematically assess the impact of potential disruptive events affecting the availability of critical business services, identifying workarounds, and programmatically developing, managing, and testing plans across the enterprise. The role is embedded in MetLife's wider resilience framework integrating seamlessly with defined resilience disciplines to ensure unified identification, preparation, response, and recovery from disruptive events.
Success in this role means driving strategic and operational improvements aligned with the Global Resilience Strategy, embedding MetLife's Critical Business Services Framework, and connecting the program with other resilience capabilities such as Crisis Management, Technology Resilience, and Third-Party Resilience. Close alignment with external partners including Operational Risk Management, Cyber Security, Global Security, Procurement, and Vendor Management is essential. You'll work collaboratively with Senior Leaders from Global Technology and Operations, Chiefs of Staff of Executive Leaders, Heads of Lines of Business, Market General Managers, and Regional and Global Heads of Corporate Functions in an environment that values every contribution and perspective.
How You'll Help Us Build a Confident Future (Key Responsibilities)
* Lead as the central point of contact for Operational Resilience globally.
* Create strategic and operational improvements aligned with the Global Resilience Strategy to strengthen risk-focused continuity analysis, planning, testing, and ongoing enhancement.
* Oversee the integration of MetLife's Critical Business Services Framework into Business Continuity program delivery.
* Manage seamless collaboration with resilience and risk partners.
* Develop data-driven approaches to optimize business continuity integration during incident response.
* Coordinate the advancement of key risk indicators to drive focused risk reduction and increase resilience across the enterprise.
What You Need to Succeed (Required Qualifications)
* 10+ years demonstrated experience in Operational Resilience, Business Continuity
* Strong program management skills/capabilities and ability to multi-task/prioritize
* Excellent interpersonal skills and strong ability to build relationships, including fostering a collaborative, positive work environment with stakeholders and peers
* Confident and experienced with stakeholder management, especially with senior-level engagement
What Can Give You an Edge (Additional Skills)
* Knowledge of and experience with BCM platforms and tools (e.g., ServiceNow, FusionRM, Archer)
* Directed or oversaw other resilience disciplines in the past, such as Disaster Recovery, Crisis Management or 3rd Party Resilience
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
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Manager: Business Disruption & Operational Resilience Risk Management

33322 Sunrise, Florida American Express

Posted 2 days ago

Job Viewed

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Job Description

**Description**
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
The Technical Risk Management (TRM) team, within the Global Risk and Compliance organization and led by the Chief Risk Officer, manages operational risks associated with Information & Cyber Security Risk, Business Disruption, Technology Risk, Data Risk, and AI Risk Management. The team also ensures that risk management activities are conducted in alignment with regulatory requirements and industry expectations. In addition, the team aggregates and reports on key risk management and oversight activities to the relevant management and Board risk committees.
**Functional Description:**
This individual contributor role is a unique opportunity to join a high-impact team of diverse and talented professionals responsible for building the company's operational resilience risk oversight program. The program provides credible challenge and independent oversight of the first line risk taking activities, ensuring resilience is strengthened across the enterprise.
Reporting to the Director for Business Disruption & Operational Resilience Risk Management, the Manager is responsible for independently assessing, monitoring, and reporting operational resilience risks and providing a view of aggregate risks. The risks identified by this team are reported to the Senior Management, Risk Management Committees, Board of Directors and Regulators, shaping key decisions at the highest level. This role requires close collaboration across lines of business and defense to ensure risks are managed effectively and efficiently in accordance with company policies and applicable regulatory requirements.
**Essential Job Functions:**
+ Conduct independent, proactive risk management and oversight of operational resilience related risks (including people, process, technology, third party, and infrastructure).
+ Enhance and maintain the firm's operational resilience framework (policies, governance, minimum standards) to strengthen readiness and response to business disruption events.
+ Demonstrate curiosity and deep engagement in resilience and continuity processes, delivering effective credible challenge.
+ Partner with internal stakeholders to prevent, protect, respond and adopt/learn from disruptive events.
+ Monitor resilience events, oversee data collection, and perform trend analysis to identify emerging risks and drive remediation.
+ Develop and enhance data-driven key risk indicators and key performance indicators that provide real time and meaningful insights into the risk and performance trends.
+ Support the design of operational resilience independent risk oversight program which defines the engagement and integration with various risk management programs, including Risk and Control Self Assessments, Operational Risk Management, etc.
+ Support compliance with resilience-related regulations and standards (e.g., OCC Bulletin , FFIEC Handbooks, GLBA, etc.) to meet legal and regulatory obligations.
+ Help embed a strong risk-aware culture, encouraging proactive risk management behaviors within the organization.
**Required Qualifications:**
+ Minimum four years of experience in risk management within the banking/financial services industry including policy & procedure development, risk appetite, risk control self-assessment and testing, and issue management.
+ Demonstrate strong abilities in core Resilience skills, including business continuity management, dependency risk management, resilience monitoring, and resilience compliance management.
+ Demonstrable understanding of the operational resilience domain, including the ability to independently develop resilience-specific governance structures, policies, and frameworks.
+ Deep expertise in key elements of operational resilience framework: risk identification and assessment, business continuity planning, incident response and recovery, crisis management, governance
+ Proven ability to identify risks, analyze issues and derive meaningful insights about risk trends by conducting interviews and analyzing large volumes of data.
+ Demonstrate analytical skills with high attention to detail and accuracy.
+ Displays a mindset of questioning assumptions, critically assessing information and seeking evidence to validate conclusions, so decisions are unbiased and well-founded. 
+ Strong verbal and written communication skills with an ability to explain complex problems and ideas clearly and succinctly to senior management.
+ Ability to work in a highly collaborative environment, excellent relationship building skills and ability to influence partners with a firm strategic view.
**Preferred Qualifications:**
+ Working knowledge of one or more of the data mining tools/technologies (e.g. Microsoft Excel: Pivot Tables SQL, SAS, Python, R)
+ Preferred experience in risk management across in combination of these areas - cyber security, information technology, 3rd party, business continuity management.
+ Understanding of risk assessment methodologies, frameworks and industry standards.
+ Knowledge of relevant policies & regulations (e.g., FRB SR /OCC , OCC Heightened Standards, FFIEC IT booklets, DORA)
+ Experience with Governance, Risk and Compliance tools (e.g. Archer)
+ Having industry certifications in operational resilience, business continuity management, and Disaster Recovery will be preferred.Guardian
**Qualifications**
Salary Range: $80,000.00 to $155,000.00 annually bonus benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ 6% Company Match on retirement savings plan
+ Free financial coaching and financial well-being support
+ Comprehensive medical, dental, vision, life insurance, and disability benefits
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
* Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
**Job:** Risk
**Primary Location:** US-New York-New York
**Other Locations:** US-Arizona-Phoenix, US-North Carolina-Charlotte, US-Utah-Sandy, US-Florida-Sunrise
**Schedule** Full-time
**Tags** 2LOD_ERM - Enterprise Risk Management
**Req ID:**
View Now

Manager: Business Disruption & Operational Resilience Risk Management

33322 Sunrise, Florida American Express

Posted 2 days ago

Job Viewed

Tap Again To Close

Job Description

**Description**
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
The Technical Risk Management (TRM) team, within the Global Risk and Compliance organization and led by the Chief Risk Officer, manages operational risks associated with Information & Cyber Security Risk, Business Disruption, Technology Risk, Data Risk, and AI Risk Management. The team also ensures that risk management activities are conducted in alignment with regulatory requirements and industry expectations. In addition, the team aggregates and reports on key risk management and oversight activities to the relevant management and Board risk committees.
**Functional Description:**
This individual contributor role is a unique opportunity to join a high-impact team of diverse and talented professionals responsible for building the company's operational resilience risk oversight program. The program provides credible challenge and independent oversight of the first line risk taking activities, ensuring resilience is strengthened across the enterprise.
Reporting to the Director for Business Disruption & Operational Resilience Risk Management, the Manager is responsible for independently assessing, monitoring, and reporting operational resilience risks and providing a view of aggregate risks. The risks identified by this team are reported to the Senior Management, Risk Management Committees, Board of Directors and Regulators, shaping key decisions at the highest level. This role requires close collaboration across lines of business and defense to ensure risks are managed effectively and efficiently in accordance with company policies and applicable regulatory requirements.
**Essential Job Functions:**
+ Conduct independent, proactive risk management and oversight of operational resilience related risks (including people, process, technology, third party, and infrastructure).
+ Enhance and maintain the firm's operational resilience framework (policies, governance, minimum standards) to strengthen readiness and response to business disruption events.
+ Demonstrate curiosity and deep engagement in resilience and continuity processes, delivering effective credible challenge.
+ Partner with internal stakeholders to prevent, protect, respond and adopt/learn from disruptive events.
+ Monitor resilience events, oversee data collection, and perform trend analysis to identify emerging risks and drive remediation.
+ Develop and enhance data-driven key risk indicators and key performance indicators that provide real time and meaningful insights into the risk and performance trends.
+ Support the design of operational resilience independent risk oversight program which defines the engagement and integration with various risk management programs, including Risk and Control Self Assessments, Operational Risk Management, etc.
+ Support compliance with resilience-related regulations and standards (e.g., OCC Bulletin , FFIEC Handbooks, GLBA, etc.) to meet legal and regulatory obligations.
+ Help embed a strong risk-aware culture, encouraging proactive risk management behaviors within the organization.
**Required Qualifications:**
+ Minimum four years of experience in risk management within the banking/financial services industry including policy & procedure development, risk appetite, risk control self-assessment and testing, and issue management.
+ Demonstrate strong abilities in core Resilience skills, including business continuity management, dependency risk management, resilience monitoring, and resilience compliance management.
+ Demonstrable understanding of the operational resilience domain, including the ability to independently develop resilience-specific governance structures, policies, and frameworks.
+ Deep expertise in key elements of operational resilience framework: risk identification and assessment, business continuity planning, incident response and recovery, crisis management, governance
+ Proven ability to identify risks, analyze issues and derive meaningful insights about risk trends by conducting interviews and analyzing large volumes of data.
+ Demonstrate analytical skills with high attention to detail and accuracy.
+ Displays a mindset of questioning assumptions, critically assessing information and seeking evidence to validate conclusions, so decisions are unbiased and well-founded. 
+ Strong verbal and written communication skills with an ability to explain complex problems and ideas clearly and succinctly to senior management.
+ Ability to work in a highly collaborative environment, excellent relationship building skills and ability to influence partners with a firm strategic view.
**Preferred Qualifications:**
+ Working knowledge of one or more of the data mining tools/technologies (e.g. Microsoft Excel: Pivot Tables SQL, SAS, Python, R)
+ Preferred experience in risk management across in combination of these areas - cyber security, information technology, 3rd party, business continuity management.
+ Understanding of risk assessment methodologies, frameworks and industry standards.
+ Knowledge of relevant policies & regulations (e.g., FRB SR /OCC , OCC Heightened Standards, FFIEC IT booklets, DORA)
+ Experience with Governance, Risk and Compliance tools (e.g. Archer)
+ Having industry certifications in operational resilience, business continuity management, and Disaster Recovery will be preferred.Guardian
**Qualifications**
Salary Range: $80,000.00 to $155,000.00 annually bonus benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ 6% Company Match on retirement savings plan
+ Free financial coaching and financial well-being support
+ Comprehensive medical, dental, vision, life insurance, and disability benefits
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
**Job:** Risk
**Primary Location:** US-New York-New York
**Other Locations:** US-Arizona-Phoenix, US-North Carolina-Charlotte, US-Utah-Sandy, US-Florida-Sunrise
**Schedule** Full-time
**Tags** 2LOD_ERM - Enterprise Risk Management
**Req ID:**
View Now

Manager: Business Disruption & Operational Resilience Risk Management

33322 Sunrise, Florida American Express

Posted 2 days ago

Job Viewed

Tap Again To Close

Job Description

**Description**
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
The Technical Risk Management (TRM) team, within the Global Risk and Compliance organization and led by the Chief Risk Officer, manages operational risks associated with Information & Cyber Security Risk, Business Disruption, Technology Risk, Data Risk, and AI Risk Management. The team also ensures that risk management activities are conducted in alignment with regulatory requirements and industry expectations. In addition, the team aggregates and reports on key risk management and oversight activities to the relevant management and Board risk committees.
**Functional Description:**
This individual contributor role is a unique opportunity to join a high-impact team of diverse and talented professionals responsible for building the company's operational resilience risk oversight program. The program provides credible challenge and independent oversight of the first line risk taking activities, ensuring resilience is strengthened across the enterprise.
Reporting to the Director for Business Disruption & Operational Resilience Risk Management, the Manager is responsible for independently assessing, monitoring, and reporting operational resilience risks and providing a view of aggregate risks. The risks identified by this team are reported to the Senior Management, Risk Management Committees, Board of Directors and Regulators, shaping key decisions at the highest level. This role requires close collaboration across lines of business and defense to ensure risks are managed effectively and efficiently in accordance with company policies and applicable regulatory requirements.
**Essential Job Functions:**
+ Conduct independent, proactive risk management and oversight of operational resilience related risks (including people, process, technology, third party, and infrastructure).
+ Enhance and maintain the firm's operational resilience framework (policies, governance, minimum standards) to strengthen readiness and response to business disruption events.
+ Demonstrate curiosity and deep engagement in resilience and continuity processes, delivering effective credible challenge.
+ Partner with internal stakeholders to prevent, protect, respond and adopt/learn from disruptive events.
+ Monitor resilience events, oversee data collection, and perform trend analysis to identify emerging risks and drive remediation.
+ Develop and enhance data-driven key risk indicators and key performance indicators that provide real time and meaningful insights into the risk and performance trends.
+ Support the design of operational resilience independent risk oversight program which defines the engagement and integration with various risk management programs, including Risk and Control Self Assessments, Operational Risk Management, etc.
+ Support compliance with resilience-related regulations and standards (e.g., OCC Bulletin , FFIEC Handbooks, GLBA, etc.) to meet legal and regulatory obligations.
+ Help embed a strong risk-aware culture, encouraging proactive risk management behaviors within the organization.
**Required Qualifications:**
+ Minimum four years of experience in risk management within the banking/financial services industry including policy & procedure development, risk appetite, risk control self-assessment and testing, and issue management.
+ Demonstrate strong abilities in core Resilience skills, including business continuity management, dependency risk management, resilience monitoring, and resilience compliance management.
+ Demonstrable understanding of the operational resilience domain, including the ability to independently develop resilience-specific governance structures, policies, and frameworks.
+ Deep expertise in key elements of operational resilience framework: risk identification and assessment, business continuity planning, incident response and recovery, crisis management, governance
+ Proven ability to identify risks, analyze issues and derive meaningful insights about risk trends by conducting interviews and analyzing large volumes of data.
+ Demonstrate analytical skills with high attention to detail and accuracy.
+ Displays a mindset of questioning assumptions, critically assessing information and seeking evidence to validate conclusions, so decisions are unbiased and well-founded. 
+ Strong verbal and written communication skills with an ability to explain complex problems and ideas clearly and succinctly to senior management.
+ Ability to work in a highly collaborative environment, excellent relationship building skills and ability to influence partners with a firm strategic view.
**Preferred Qualifications:**
+ Working knowledge of one or more of the data mining tools/technologies (e.g. Microsoft Excel: Pivot Tables SQL, SAS, Python, R)
+ Preferred experience in risk management across in combination of these areas - cyber security, information technology, 3rd party, business continuity management.
+ Understanding of risk assessment methodologies, frameworks and industry standards.
+ Knowledge of relevant policies & regulations (e.g., FRB SR /OCC , OCC Heightened Standards, FFIEC IT booklets, DORA)
+ Experience with Governance, Risk and Compliance tools (e.g. Archer)
+ Having industry certifications in operational resilience, business continuity management, and Disaster Recovery will be preferred.Guardian
**Qualifications**
Salary Range: $80,000.00 to $155,000.00 annually bonus benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ 6% Company Match on retirement savings plan
+ Free financial coaching and financial well-being support
+ Comprehensive medical, dental, vision, life insurance, and disability benefits
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
**Job:** Risk
**Primary Location:** US-New York-New York
**Other Locations:** US-Arizona-Phoenix, US-North Carolina-Charlotte, US-Utah-Sandy, US-Florida-Sunrise
**Schedule** Full-time
**Tags** 2LOD_ERM - Enterprise Risk Management
**Req ID:**
View Now
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Manager: Business Disruption & Operational Resilience Risk Management

85067 Phoenix, Arizona American Express

Posted 2 days ago

Job Viewed

Tap Again To Close

Job Description

**Description**
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
The Technical Risk Management (TRM) team, within the Global Risk and Compliance organization and led by the Chief Risk Officer, manages operational risks associated with Information & Cyber Security Risk, Business Disruption, Technology Risk, Data Risk, and AI Risk Management. The team also ensures that risk management activities are conducted in alignment with regulatory requirements and industry expectations. In addition, the team aggregates and reports on key risk management and oversight activities to the relevant management and Board risk committees.
**Functional Description:**
This individual contributor role is a unique opportunity to join a high-impact team of diverse and talented professionals responsible for building the company's operational resilience risk oversight program. The program provides credible challenge and independent oversight of the first line risk taking activities, ensuring resilience is strengthened across the enterprise.
Reporting to the Director for Business Disruption & Operational Resilience Risk Management, the Manager is responsible for independently assessing, monitoring, and reporting operational resilience risks and providing a view of aggregate risks. The risks identified by this team are reported to the Senior Management, Risk Management Committees, Board of Directors and Regulators, shaping key decisions at the highest level. This role requires close collaboration across lines of business and defense to ensure risks are managed effectively and efficiently in accordance with company policies and applicable regulatory requirements.
**Essential Job Functions:**
+ Conduct independent, proactive risk management and oversight of operational resilience related risks (including people, process, technology, third party, and infrastructure).
+ Enhance and maintain the firm's operational resilience framework (policies, governance, minimum standards) to strengthen readiness and response to business disruption events.
+ Demonstrate curiosity and deep engagement in resilience and continuity processes, delivering effective credible challenge.
+ Partner with internal stakeholders to prevent, protect, respond and adopt/learn from disruptive events.
+ Monitor resilience events, oversee data collection, and perform trend analysis to identify emerging risks and drive remediation.
+ Develop and enhance data-driven key risk indicators and key performance indicators that provide real time and meaningful insights into the risk and performance trends.
+ Support the design of operational resilience independent risk oversight program which defines the engagement and integration with various risk management programs, including Risk and Control Self Assessments, Operational Risk Management, etc.
+ Support compliance with resilience-related regulations and standards (e.g., OCC Bulletin , FFIEC Handbooks, GLBA, etc.) to meet legal and regulatory obligations.
+ Help embed a strong risk-aware culture, encouraging proactive risk management behaviors within the organization.
**Required Qualifications:**
+ Minimum four years of experience in risk management within the banking/financial services industry including policy & procedure development, risk appetite, risk control self-assessment and testing, and issue management.
+ Demonstrate strong abilities in core Resilience skills, including business continuity management, dependency risk management, resilience monitoring, and resilience compliance management.
+ Demonstrable understanding of the operational resilience domain, including the ability to independently develop resilience-specific governance structures, policies, and frameworks.
+ Deep expertise in key elements of operational resilience framework: risk identification and assessment, business continuity planning, incident response and recovery, crisis management, governance
+ Proven ability to identify risks, analyze issues and derive meaningful insights about risk trends by conducting interviews and analyzing large volumes of data.
+ Demonstrate analytical skills with high attention to detail and accuracy.
+ Displays a mindset of questioning assumptions, critically assessing information and seeking evidence to validate conclusions, so decisions are unbiased and well-founded. 
+ Strong verbal and written communication skills with an ability to explain complex problems and ideas clearly and succinctly to senior management.
+ Ability to work in a highly collaborative environment, excellent relationship building skills and ability to influence partners with a firm strategic view.
**Preferred Qualifications:**
+ Working knowledge of one or more of the data mining tools/technologies (e.g. Microsoft Excel: Pivot Tables SQL, SAS, Python, R)
+ Preferred experience in risk management across in combination of these areas - cyber security, information technology, 3rd party, business continuity management.
+ Understanding of risk assessment methodologies, frameworks and industry standards.
+ Knowledge of relevant policies & regulations (e.g., FRB SR /OCC , OCC Heightened Standards, FFIEC IT booklets, DORA)
+ Experience with Governance, Risk and Compliance tools (e.g. Archer)
+ Having industry certifications in operational resilience, business continuity management, and Disaster Recovery will be preferred.Guardian
**Qualifications**
Salary Range: $80,000.00 to $155,000.00 annually bonus benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ 6% Company Match on retirement savings plan
+ Free financial coaching and financial well-being support
+ Comprehensive medical, dental, vision, life insurance, and disability benefits
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
**Job:** Risk
**Primary Location:** US-New York-New York
**Other Locations:** US-Arizona-Phoenix, US-North Carolina-Charlotte, US-Utah-Sandy, US-Florida-Sunrise
**Schedule** Full-time
**Tags** 2LOD_ERM - Enterprise Risk Management
**Req ID:**
View Now

Manager: Business Disruption & Operational Resilience Risk Management

85067 Phoenix, Arizona American Express

Posted 2 days ago

Job Viewed

Tap Again To Close

Job Description

**Description**
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
The Technical Risk Management (TRM) team, within the Global Risk and Compliance organization and led by the Chief Risk Officer, manages operational risks associated with Information & Cyber Security Risk, Business Disruption, Technology Risk, Data Risk, and AI Risk Management. The team also ensures that risk management activities are conducted in alignment with regulatory requirements and industry expectations. In addition, the team aggregates and reports on key risk management and oversight activities to the relevant management and Board risk committees.
**Functional Description:**
This individual contributor role is a unique opportunity to join a high-impact team of diverse and talented professionals responsible for building the company's operational resilience risk oversight program. The program provides credible challenge and independent oversight of the first line risk taking activities, ensuring resilience is strengthened across the enterprise.
Reporting to the Director for Business Disruption & Operational Resilience Risk Management, the Manager is responsible for independently assessing, monitoring, and reporting operational resilience risks and providing a view of aggregate risks. The risks identified by this team are reported to the Senior Management, Risk Management Committees, Board of Directors and Regulators, shaping key decisions at the highest level. This role requires close collaboration across lines of business and defense to ensure risks are managed effectively and efficiently in accordance with company policies and applicable regulatory requirements.
**Essential Job Functions:**
+ Conduct independent, proactive risk management and oversight of operational resilience related risks (including people, process, technology, third party, and infrastructure).
+ Enhance and maintain the firm's operational resilience framework (policies, governance, minimum standards) to strengthen readiness and response to business disruption events.
+ Demonstrate curiosity and deep engagement in resilience and continuity processes, delivering effective credible challenge.
+ Partner with internal stakeholders to prevent, protect, respond and adopt/learn from disruptive events.
+ Monitor resilience events, oversee data collection, and perform trend analysis to identify emerging risks and drive remediation.
+ Develop and enhance data-driven key risk indicators and key performance indicators that provide real time and meaningful insights into the risk and performance trends.
+ Support the design of operational resilience independent risk oversight program which defines the engagement and integration with various risk management programs, including Risk and Control Self Assessments, Operational Risk Management, etc.
+ Support compliance with resilience-related regulations and standards (e.g., OCC Bulletin , FFIEC Handbooks, GLBA, etc.) to meet legal and regulatory obligations.
+ Help embed a strong risk-aware culture, encouraging proactive risk management behaviors within the organization.
**Required Qualifications:**
+ Minimum four years of experience in risk management within the banking/financial services industry including policy & procedure development, risk appetite, risk control self-assessment and testing, and issue management.
+ Demonstrate strong abilities in core Resilience skills, including business continuity management, dependency risk management, resilience monitoring, and resilience compliance management.
+ Demonstrable understanding of the operational resilience domain, including the ability to independently develop resilience-specific governance structures, policies, and frameworks.
+ Deep expertise in key elements of operational resilience framework: risk identification and assessment, business continuity planning, incident response and recovery, crisis management, governance
+ Proven ability to identify risks, analyze issues and derive meaningful insights about risk trends by conducting interviews and analyzing large volumes of data.
+ Demonstrate analytical skills with high attention to detail and accuracy.
+ Displays a mindset of questioning assumptions, critically assessing information and seeking evidence to validate conclusions, so decisions are unbiased and well-founded. 
+ Strong verbal and written communication skills with an ability to explain complex problems and ideas clearly and succinctly to senior management.
+ Ability to work in a highly collaborative environment, excellent relationship building skills and ability to influence partners with a firm strategic view.
**Preferred Qualifications:**
+ Working knowledge of one or more of the data mining tools/technologies (e.g. Microsoft Excel: Pivot Tables SQL, SAS, Python, R)
+ Preferred experience in risk management across in combination of these areas - cyber security, information technology, 3rd party, business continuity management.
+ Understanding of risk assessment methodologies, frameworks and industry standards.
+ Knowledge of relevant policies & regulations (e.g., FRB SR /OCC , OCC Heightened Standards, FFIEC IT booklets, DORA)
+ Experience with Governance, Risk and Compliance tools (e.g. Archer)
+ Having industry certifications in operational resilience, business continuity management, and Disaster Recovery will be preferred.Guardian
**Qualifications**
Salary Range: $80,000.00 to $155,000.00 annually bonus benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ 6% Company Match on retirement savings plan
+ Free financial coaching and financial well-being support
+ Comprehensive medical, dental, vision, life insurance, and disability benefits
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
* Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
**Job:** Risk
**Primary Location:** US-New York-New York
**Other Locations:** US-Arizona-Phoenix, US-North Carolina-Charlotte, US-Utah-Sandy, US-Florida-Sunrise
**Schedule** Full-time
**Tags** 2LOD_ERM - Enterprise Risk Management
**Req ID:**
View Now

Manager: Business Disruption & Operational Resilience Risk Management

85067 Phoenix, Arizona American Express

Posted 2 days ago

Job Viewed

Tap Again To Close

Job Description

**Description**
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
The Technical Risk Management (TRM) team, within the Global Risk and Compliance organization and led by the Chief Risk Officer, manages operational risks associated with Information & Cyber Security Risk, Business Disruption, Technology Risk, Data Risk, and AI Risk Management. The team also ensures that risk management activities are conducted in alignment with regulatory requirements and industry expectations. In addition, the team aggregates and reports on key risk management and oversight activities to the relevant management and Board risk committees.
**Functional Description:**
This individual contributor role is a unique opportunity to join a high-impact team of diverse and talented professionals responsible for building the company's operational resilience risk oversight program. The program provides credible challenge and independent oversight of the first line risk taking activities, ensuring resilience is strengthened across the enterprise.
Reporting to the Director for Business Disruption & Operational Resilience Risk Management, the Manager is responsible for independently assessing, monitoring, and reporting operational resilience risks and providing a view of aggregate risks. The risks identified by this team are reported to the Senior Management, Risk Management Committees, Board of Directors and Regulators, shaping key decisions at the highest level. This role requires close collaboration across lines of business and defense to ensure risks are managed effectively and efficiently in accordance with company policies and applicable regulatory requirements.
**Essential Job Functions:**
+ Conduct independent, proactive risk management and oversight of operational resilience related risks (including people, process, technology, third party, and infrastructure).
+ Enhance and maintain the firm's operational resilience framework (policies, governance, minimum standards) to strengthen readiness and response to business disruption events.
+ Demonstrate curiosity and deep engagement in resilience and continuity processes, delivering effective credible challenge.
+ Partner with internal stakeholders to prevent, protect, respond and adopt/learn from disruptive events.
+ Monitor resilience events, oversee data collection, and perform trend analysis to identify emerging risks and drive remediation.
+ Develop and enhance data-driven key risk indicators and key performance indicators that provide real time and meaningful insights into the risk and performance trends.
+ Support the design of operational resilience independent risk oversight program which defines the engagement and integration with various risk management programs, including Risk and Control Self Assessments, Operational Risk Management, etc.
+ Support compliance with resilience-related regulations and standards (e.g., OCC Bulletin , FFIEC Handbooks, GLBA, etc.) to meet legal and regulatory obligations.
+ Help embed a strong risk-aware culture, encouraging proactive risk management behaviors within the organization.
**Required Qualifications:**
+ Minimum four years of experience in risk management within the banking/financial services industry including policy & procedure development, risk appetite, risk control self-assessment and testing, and issue management.
+ Demonstrate strong abilities in core Resilience skills, including business continuity management, dependency risk management, resilience monitoring, and resilience compliance management.
+ Demonstrable understanding of the operational resilience domain, including the ability to independently develop resilience-specific governance structures, policies, and frameworks.
+ Deep expertise in key elements of operational resilience framework: risk identification and assessment, business continuity planning, incident response and recovery, crisis management, governance
+ Proven ability to identify risks, analyze issues and derive meaningful insights about risk trends by conducting interviews and analyzing large volumes of data.
+ Demonstrate analytical skills with high attention to detail and accuracy.
+ Displays a mindset of questioning assumptions, critically assessing information and seeking evidence to validate conclusions, so decisions are unbiased and well-founded. 
+ Strong verbal and written communication skills with an ability to explain complex problems and ideas clearly and succinctly to senior management.
+ Ability to work in a highly collaborative environment, excellent relationship building skills and ability to influence partners with a firm strategic view.
**Preferred Qualifications:**
+ Working knowledge of one or more of the data mining tools/technologies (e.g. Microsoft Excel: Pivot Tables SQL, SAS, Python, R)
+ Preferred experience in risk management across in combination of these areas - cyber security, information technology, 3rd party, business continuity management.
+ Understanding of risk assessment methodologies, frameworks and industry standards.
+ Knowledge of relevant policies & regulations (e.g., FRB SR /OCC , OCC Heightened Standards, FFIEC IT booklets, DORA)
+ Experience with Governance, Risk and Compliance tools (e.g. Archer)
+ Having industry certifications in operational resilience, business continuity management, and Disaster Recovery will be preferred.Guardian
**Qualifications**
Salary Range: $80,000.00 to $155,000.00 annually bonus benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ 6% Company Match on retirement savings plan
+ Free financial coaching and financial well-being support
+ Comprehensive medical, dental, vision, life insurance, and disability benefits
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
**Job:** Risk
**Primary Location:** US-New York-New York
**Other Locations:** US-Arizona-Phoenix, US-North Carolina-Charlotte, US-Utah-Sandy, US-Florida-Sunrise
**Schedule** Full-time
**Tags** 2LOD_ERM - Enterprise Risk Management
**Req ID:**
View Now
 

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