2,235 Operations And Security jobs in the United States

Operations & Security Manager

32395 Tallahassee, Florida NTT America, Inc.

Posted 3 days ago

Job Viewed

Tap Again To Close

Job Description

**Req ID:**
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Operations & Security Manager to join our team in Tallahassee, Florida (US-FL), United States (US).
**About NTT DATA Americas**
At NTT DATA Americas, we believe that with the right people on board, anything is possible. Our growth, market presence, and ability to help clients stay ahead of the competition are driven by the quality, integrity, and commitment of our employees. We strive to hire exceptional, innovative, and passionate individuals who want to grow with us in an inclusive, adaptable, and forward-thinking environment.
**Position Overview**
The IT Security Director (System Security Officer) will serve as the Security Leader responsible for maintaining the operational security posture of information systems and programs. This role acts as the principal advisor to the Authorizing Official and Information System Owner on all matters involving workplace services and end-user computing security.
**Key Responsibilities**
+ - Lead the design and implementation of complex IT security solutions including Threat Management, Vulnerability Management, and Identity and Access Management.
+ - Evaluate security control compliance with federal requirements and client monitoring strategies.
+ - Develop and manage security standards for physical and virtual desktop environments.
+ - Identify and manage risks associated with information systems.
+ - Coordinate with the client's Cybersecurity Unit to maintain compliance and Authorization to Operate (ATO).
+ - Ensure secure operation, maintenance, and disposal of assigned assets and systems.
+ - Conduct annual assessments to ensure policy and standards compliance.
+ - Address security requirements throughout the system lifecycle.
+ - Establish and review audit trails and retain audit logs.
+ - Generate and interpret documentation for CSAM compliance.
+ - Provide cybersecurity guidance aligned with industry best practices.
+ - Analyze vulnerabilities and present findings to system owners and leadership.
+ - Communicate effectively to document and report on security efforts and gaps.
+ - Support integration, testing, operations, and maintenance of system security.
+ - Develop and maintain internal Standard Operating Procedures.
+ - Align IT strategy with business processes and establish performance measures.
+ - Contribute to enterprise-level planning processes and systems.
+ - Administer hardware and software inventory and provide system operation support.
**Required Qualifications**
+ - Master's degree in Information Technology or equivalent formal training and experience.
+ - Minimum 10 years of overall experience, including at least 7 years in Information SPAA, cybersecurity, system administration, or engineering.
+ - At least 7 years as ISSO, security analyst, or security engineer with experience in NIST RMF, audit log reviews, system monitoring, SPAA processes, FISMA requirements, vulnerability and compliance scanning, continuous monitoring, security testing and evaluation, and security policies.
+ - Minimum 7 years of experience in vertical disciplines such as law enforcement, anti-terrorism, biological science, banking, transportation, or similar fields.
Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $100,788 to $33,281. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance.
This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.
**About NTT DATA**
NTT DATA is a 30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over 3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .
**_NTT DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**
View Now

Operations & Security Manager

32395 Tallahassee, Florida NTT DATA North America

Posted 3 days ago

Job Viewed

Tap Again To Close

Job Description

**Req ID:**
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Operations & Security Manager to join our team in Tallahassee, Florida (US-FL), United States (US).
**About NTT DATA Americas**
At NTT DATA Americas, we believe that with the right people on board, anything is possible. Our growth, market presence, and ability to help clients stay ahead of the competition are driven by the quality, integrity, and commitment of our employees. We strive to hire exceptional, innovative, and passionate individuals who want to grow with us in an inclusive, adaptable, and forward-thinking environment.
**Position Overview**
The IT Security Director (System Security Officer) will serve as the Security Leader responsible for maintaining the operational security posture of information systems and programs. This role acts as the principal advisor to the Authorizing Official and Information System Owner on all matters involving workplace services and end-user computing security.
**Key Responsibilities**
+ - Lead the design and implementation of complex IT security solutions including Threat Management, Vulnerability Management, and Identity and Access Management.
+ - Evaluate security control compliance with federal requirements and client monitoring strategies.
+ - Develop and manage security standards for physical and virtual desktop environments.
+ - Identify and manage risks associated with information systems.
+ - Coordinate with the client's Cybersecurity Unit to maintain compliance and Authorization to Operate (ATO).
+ - Ensure secure operation, maintenance, and disposal of assigned assets and systems.
+ - Conduct annual assessments to ensure policy and standards compliance.
+ - Address security requirements throughout the system lifecycle.
+ - Establish and review audit trails and retain audit logs.
+ - Generate and interpret documentation for CSAM compliance.
+ - Provide cybersecurity guidance aligned with industry best practices.
+ - Analyze vulnerabilities and present findings to system owners and leadership.
+ - Communicate effectively to document and report on security efforts and gaps.
+ - Support integration, testing, operations, and maintenance of system security.
+ - Develop and maintain internal Standard Operating Procedures.
+ - Align IT strategy with business processes and establish performance measures.
+ - Contribute to enterprise-level planning processes and systems.
+ - Administer hardware and software inventory and provide system operation support.
**Required Qualifications**
+ - Master's degree in Information Technology or equivalent formal training and experience.
+ - Minimum 10 years of overall experience, including at least 7 years in Information SPAA, cybersecurity, system administration, or engineering.
+ - At least 7 years as ISSO, security analyst, or security engineer with experience in NIST RMF, audit log reviews, system monitoring, SPAA processes, FISMA requirements, vulnerability and compliance scanning, continuous monitoring, security testing and evaluation, and security policies.
+ - Minimum 7 years of experience in vertical disciplines such as law enforcement, anti-terrorism, biological science, banking, transportation, or similar fields.
Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $100,788 to $33,281. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance.
This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.
**About NTT DATA**
NTT DATA is a 30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over 3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .
**_NTT DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**
View Now

Operations Security Manager

75219 Dallas, Texas Jacobs

Posted 7 days ago

Job Viewed

Tap Again To Close

Job Description

At Jacobs, we don't settle - always looking beyond to raise the bar and deliver with excellence. We apply our knowledge and innovation as we look to the future with great optimism and focus. We don't settle until we give our best and know that we're making a difference.   
Jacobs Global Security & Resilience (GS&R) provides physical, technical, travel and programmatic security, and resilience capabilities to support Jacobs business. We are looking for an Operations Security Manager to deliver the Area of Responsibility (AOR) Security Program in line with Jacobs Business Management System (BMS) and provide risk-based, intelligence driven operational and tactical support (developing and sustaining an intelligence network). This role is geographically flexible in the US. Candidates must be able to obtain US Secret security clearance.
As an Operations Security Manager, you will:
* Adhere to security policies, in line with national/international standards and corporate guidelines.
* Supporting role in Jacobs Enterprise Security Management System. Provide high-end consultation on physical security technology and associated peripheral systems, such as mass communications and visitor management systems.
* Support and facilitate planning and delivery activities to ensure site security, design and operations for the protection of employees, physical assets and information - in coordination with Operations, IT and Real Estate
* Aid GS&R and Operational leadership with electronic security and life safety systems.
* Conduct site security assessments and developing appropriate mitigation measures.
* Provide support for unclassified, proprietary, and government required security systems as appropriate.
* Monitor and track risk trends, providing guidance and support to operations and travelers.
* Review, monitor and deconflict processes and protocols relating to the delivery of GS&R support Jacobs, ensure compliance with company standards, contractual obligations, regulatory and legal requirements across AOR.
* Manage AOR security incidents, engaging and supporting operational leadership, during routine, emergency and crisis situations, ensuring effective business continuity.
* Compile and submit reports and management information as required.
* Engage with, understanding and supporting business operations and provide key security advice and inputs, as part of the GS&R team to help secure profitable growth.
* Assist the GSR leadership when advising the business within their AOR on specific matters related to the delivery of security support.
* Ensure security operational parameters for delivering security services to the AOR.
* Evaluating and managing a variety of security deliverables and pro-active programs designed to anticipate and minimize Jacobs exposure to potential security threats and determine appropriate responses.
* Assist with oversights and guidance on investigations to resolve allegations of regulatory non-compliance, criminal activity, serious violations of corporate policy and serious acts of impropriety.
* Conduct operational reviews and supporting audits of BMS delivery and compliance, incident rates and crime trends, to evaluate the efficacy of existing programs.
* Develop and maintain relationships within AOR government and non-government agencies, industry partners, supply chain members and service providers.
* Engage in comprehensive analysis of security events and determining any impacts, potential or otherwise to Jacobs operations, as well as mitigation planning.
* Contribute to the development for the delivery of electronic security and life safety systems for practical application to support Emergency, Crisis Management and Business Continuity.
* Maintain functional knowledge of deployed electronic security and life safety system technologies, as well as delivery solutions design to include available Jacobs network related hardware, software and data plans.
* Support annual reviews, develop and enhance GS&R security programs.
* Deputize for Region Security leads during periods of absence.
Your keen ability to multi-task, communicate effectively and tackle challenges will allow you to thrive in our fast-paced environment. Working together, we'll help you grow and pursue what fulfills you so that we can make impacts on the future - big and small, global, and local.
* Bachelor's Degree or equivalent professional security experience
* At least 10 years of accomplished operations security experience
* Possess a calm and credible professional demeanor and ability to influence others
* Ability to effectively influence through presentation and facilitation skills to enable awareness and capability enhancement on various security and resilience topics
* Ability to deliver briefings both verbally and in writing, in person and remotely
* Must be confident and capable of interacting with all stakeholders from operational staff up to and including senior leadership
* Possess sound knowledge in the practical application of Emergency, Crisis, Risk and Security Management, including Business Continuity
* Possess the requisite level of defined security leadership experience and success.
* Possess the requisite understanding of the commercial security environment.
* Ability to liaise with law enforcement, government regulatory agencies and private industrial security.
* Demonstrate the ability to develop and enhance security plans for projects and programs
* Ability to exercise effective independent judgment and take appropriate action.
* Must be adept in computer skills and use of technology platforms
* Is reliable and able to work independently, or as part of a team
* Be culturally aware and diverse sensitive
* Must be a citizen of the USA with a proficiency in written and spoken English
* Must be US Secret security clearance eligible
* Ability to travel
#LI-MP1
Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, low-income status or any other status or characteristic protected by applicable law. Learn more about your rights under Federal EEO laws and supplemental language.
View Now

Senior Director - IT Operations/Security

94103, California PagerDuty

Posted 3 days ago

Job Viewed

Tap Again To Close

Job Description

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses.
Join us. ( At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world-all in a flexible, award-winning workplace.
PagerDuty is growing, and we are looking for an experienced Senior Director of Corporate IT (End User Services/AI, Systems Engineering, and Enterprise Security) to lead our IT Operations at scale. In this role, you will architect, build, and support PagerDuty's rapidly expanding SaaS/cloud-first information technology ecosystem-ensuring availability, reliability, and security for our global workforce. You will drive the adoption of enterprise employee-facing AI programs, champion IT security operations, and deliver an exceptional experience for all Dutonians. As a people-first leader, you will be responsible for developing, supporting, and inspiring your team.
*** **We are looking for candidates located in the San Francisco Area ONLY at this time.**
**KEY RESPONSIBILITIES:**
+ Provide technology vision and leadership for deploying IT initiatives that improve collaboration, cost-effectiveness, compliance, and security at enterprise scale.
+ Architect and scale IT Operations and Infrastructure to support a growing, hybrid workforce, ensuring high availability and performance of critical systems.
+ Drive the strategy, implementation, and adoption of enterprise employee-facing AI programs and automation, enhancing productivity and user experience across the organization.
+ Partner closely with the CISO organization to design, deploy, and operate robust IT security solutions, ensuring the protection of corporate infrastructure and data.
+ Manage vendor relationships and identify opportunities to optimize costs through efficient internal operations, rationalized investments, and business enablement.
+ Consult with senior-level stakeholders across the organization to identify business and technology needs, translating them into actionable IT strategies.
+ Oversee ticket escalation and ensure that service level agreements (SLAs) and defined metrics are consistently met or exceeded.
+ Ensure employees receive professional, efficient, and effective support, with a focus on continuous improvement and user satisfaction.
+ Monitor and optimize the delivery and operation of IT services, proactively identifying and resolving issues to maintain seamless business operations.
+ Provide regular metrics and KPIs across functions to gauge the effectiveness of service delivery and inform strategic decisions.
+ Offer direction, guidance, and training to IT staff, including system engineers and help desk support, fostering a culture of learning and growth.
+ Champion a "customer zero" mindset by adopting and deploying PagerDuty's own products internally, driving innovation and best practices.
+ Demonstrate strong emotional intelligence (EQ) as a leader-building trust, fostering collaboration, and supporting the professional development of your team.
+ Bring deep, practical experience in IT operations, infrastructure, enterprise AI, and security, with a proven track record of delivering results in complex, fast-paced environments.
**BASIC QUALIFICATIONS:**
+ 8+ years of experience working in IT operations, overseeing large information technology projects.
+ 6+ years of people management experience leading multiple technical teams, distributed across multiple geographies.
+ Proven experience in operating and managing security, automation technology, and automation programs.
+ Excellent understanding of computer systems, security, network and systems administration, databases and data storage systems, and telecommunications systems.
+ Experience with agile and scrum methodologies.
**PREFERRED QUALIFICATIONS**
+ Bachelor's degree in computer science (or a related field) or equivalent work experience.
+ Experience working within high-growth, cloud-first (AWS), B2B SaaS companies.
+ Excellent leadership, decision-making, and project management skills.
+ Excellent communication and influencing skills.
+ Experience with Okta, Google Workspace, Slack, Jamf, Microsoft 365, Atlassian Cloud, Jira, Oomnitza, automation tools, AWS, and Zoom.
The base salary range for this position is 180,000 - 304,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.
Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.
Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.
**Hesitant to apply?**
We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn't the right role or time - sign up for job alerts ( !
**Where we work**
PagerDuty operates a hybrid work model with offices ( in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we **cannot** employ candidates residing in:
**Location restrictions:**
**Australia:** Northern Territory, Queensland, South Australia, Tasmania, Western Australia
**Canada:** Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon
**United States:** Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming
_Candidates must reside in an eligible location, which vary by role._
**How we work**
Our values ( guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.
People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.
**What we offer**
As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site ( .
**Your package may include:**
+ Competitive salary
+ Comprehensive benefits package
+ Flexible work arrangements
+ Company equity*
+ ESPP (Employee Stock Purchase Program)*
+ Retirement or pension plan*
+ Generous paid vacation time
+ Paid holidays and sick leave
+ Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
+ Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
+ Paid volunteer time off: 20 hours per year
+ Company-wide hack weeks
+ Mental wellness programs
*Eligibility may vary by role, region, and tenure
**About PagerDuty**
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses
PagerDuty is Great Place to Work-certified, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.
Go behind-the-scenes on our careers site ( and @pagerduty on Instagram.
**Additional Information**
PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy ( .
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email and we will work with you to meet your accessibility needs.
PagerDuty uses the E-Verify employment verification program.
View Now

Escalations Splst German, Worldwide Operations Security

85338 Payson, Arizona Amazon

Posted 3 days ago

Job Viewed

Tap Again To Close

Job Description

Description
Amazon is seeking articulate, strategic applicants with a desire to work directly with customers, law enforcement and drivers to mitigate security and operational risks and bring to successful resolution in support of our Shipping and Delivery Support (SDS). SDS is the heart of transportation across the Amazon Supply Chain network, supporting multiple regions such as US, CA, MX, UK, India, and many countries within EU. It ensures hassle-free, timely pick-up and delivery of freight from vendors to Amazon Fulfillment Centers (FC), carrier hubs, and customers. The applicant will exemplify the Amazon Customer Service goal to be Earth's most customer-centric company by solving driver and customer problems appearing throughout all delivery experiences.
This unique role handles law enforcement, customer and driver contacts through different communication channels including phone, email, and chat. Demonstrated ownership, customer obsession, and concise oral and writing skills are crucial requirements for this role.
This role will be located at our Global Security Operations Center (GSOC). The GSOC provides: global, regional, localized crisis management coordination and facilitation, regional geopolitical and security risk monitoring and expertise, and assistance with alarm monitoring services for Amazon's regional locations, coordinates and facilitates the crisis management response to significant Workplace Incident Management events (workplace violence; WIM), troubleshoots issues with the alarm access control system, and issues credentials to critical data locations, among other daily service and projects
Key job responsibilities
- Support to drivers on-road and customers receiving shipments handled by Amazon Logistics by researching and troubleshooting with internal tools along with triaging incidents which could occur during delivery of customer's orders.
- Be an excellent communicator and influencer with the ability to facilitate the flow of information between different internal and external customers (Delivery Associates/Delivery Service Providers/Station Managers/Customer Service Associates/Amazon Logistic Customers)
- Quickly resolves any potential issues that may impact driver and customer delivery experience.
- Manage email and phone communications, providing and supporting other functions and/or projects tasked by the Crisis Operations Manager, or Assistant Crisis Operations Manager.
- Shift work will be required, potentially to include nights, weekends and Public Holidays.
- Must be willing to support any schedule during our DAY, NIGHT, or MIXED hours shifts.
- We are open 24 hours and day and 7 days a week
A day in the life
The Escalations Specialist will intake last mile emergency incidents that impact operations, life/safety, and Amazon brand. Assisting in the notification process of Amazon and their stakeholders.
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you're passionate about this role and want to make an impact on a global scale, please apply!
About the team
The Global Emergency Escalations team consist of Escalations Specialist operating in 14 different languages supporting last mile deliveries globally, consisting of Crisis Managers and Escalation Specialist. They intake incidents assisting reporting persons that include customers, community members, law enforcement, and delivery drivers. We specialize in last mile on the road incidents investigating driver's routes and assisting Amazon sites globally.
Basic Qualifications
- High school or equivalent diploma
- 1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experience
- Experience multitasking, including answering multiple phone lines, prioritize e-mail, instant message, and ticket related communication, and communicate clearly within a command center environment
- Knowledge of working over internet and successfully navigating websites
- Speak, write, and read fluently in German
- 3+ months of customer service experience/Operation Call/Command Center work environment
- Typing skills at 35 words per minute with high accuracy
Preferred Qualifications
- Bachelor's degree or equivalent, or experience in investigations case management
- Experience in resolving conflicts and set appropriate expectations with customers
- Experience providing crisis management triage
- Experience in exceeding quota and key performance metrics
- Experience working in fast paced environments, and managing workload even during times of stress, or escalated activity
- Demonstrates effective, clear and professional written and oral communication and attention to detail
- Demonstrates effective communication, composure, empathy, and a positive professional attitude
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $42,300/year in our lowest geographic market up to $72,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.
View Now

Sr. Network Architect, Security & Operations

97035 Lake Grove, Oregon The Greenbrier Companies, Inc.

Posted 2 days ago

Job Viewed

Tap Again To Close

Job Description

**At Greenbrier, we do the hard work that matters.** The Greenbrier Companies (NYSE:GBX) is powering the movement of products around the world as a leading designer, manufacturer and supplier of freight rail transportation equipment and services.
**Greenbrier's heritage of hard work and industrial innovation is celebrated at every level of our organization.** We structure our business to support teams that deliver innovative solutions for our customers while positively impacting the world around us.
**Greenbrier's success begins with people.** We believe in supporting our global workforce through our unwavering attention to Safety, Quality, Respect for People and Customer Satisfaction. Our Inclusion, Diversity, Engagement, Access and Leadership (IDEAL) commitment is rooted in these values, which lead to a culture where employees are engaged and feel good about coming to work every day.
**Summary**
The Sr. Network Architect, Security & Operations will serve as a key technical leader, defining the strategic direction and future state of our network and security infrastructure. This role requires a visionary who can architect and govern the design of our network platforms while serving as the primary technical authority for our managed service provider (MSP). This is a hands-on role for a seasoned expert who can lead a complex, legacy environment through a complete security and modernization transformation.
**Duties and Responsibilities**
_To perform this job successfully, an individual must be able to satisfactorily perform the following essential duties. Other duties may be assigned to address business needs and changing business practices._
**Network Architecture & Security Leadership**
+ Define and govern the architecture, design standards, and lifecycle management for all network and security platforms, including routers, switches, and firewalls.
+ Serve as the principal authority for all network security postures, designing and implementing enterprise-wide security frameworks.
+ Pioneer the configuration and hardening of all deployed firewalls, including Cisco Meraki and Fortinet, setting a benchmark for secure network configurations.
+ Establish the strategic roadmap for high-throughput WAN links and lead the technical direction of vendor relationships for transport services and dark fiber.
+ Architect and oversee the implementation of organization-wide traffic isolation measures and cloud interconnects, setting a standard for multi-tenant security.
+ Define the long-term strategy for modernizing our aging wireless infrastructure.
**Strategic Planning & Technical Governance**
+ Lead the assessment and modernization of our data centers, establishing the gold standard for resilience, high-availability (HA), and disaster recovery (DR) preparedness aligned with Uptime Tier, NIST, and ITIL standards.
+ Act as the primary technical liaison for the network MSP, providing governance and ensuring all operational activities align with our architectural vision and security policies.
+ Pioneer the cloud suitability analysis using a modified 6-R framework, providing a definitive technical and financial justification for each workload's migration path.
+ Drive cost optimization initiatives and provide the technical expertise required for executive-level decision-making.
**Technical Execution & Mentorship**
+ Serve as the ultimate escalation point for complex networking issues, ensuring rapid resolution and establishing new procedures to prevent recurrence.
+ Champion the adoption of infrastructure-as-code tools and network automation, setting the direction for technical best practices.
+ Mentor and provide technical guidance to engineering teams across the organization, fostering a culture of operational excellence and security awareness.
+ Lead the creation of all infrastructure documentation and SOPs, ensuring they meet the highest standards for operational handoff and knowledge transfer.
**Qualifications**
_The following generally describes the requirements to perform the assigned duties successfully._
**Minimum Qualifications**
+ Proven experience as a Principal Architect or equivalent, with a track record of defining and implementing enterprise-wide network and security strategies.
+ Deep and demonstrable expertise in Cisco Meraki and Fortinet, with the ability to design complex, large-scale network and security solutions.
+ Expert-level knowledge of network routing protocols (BGP, OSPF), WAN technologies, and network performance optimization.
+ Extensive experience with cloud networking in Azure, including the design and governance of virtual firewalls and cloud-native network security.
+ A strong understanding of cybersecurity frameworks and the ability to translate them into actionable network designs.
+ Experience managing and governing large-scale MSP relationships.
+ Exceptional communication and presentation skills, with the ability to influence C-level executives and cross-functional teams.
+ Relevant industry certifications such as Fortinet NSE 7/8, CCNP Security, or CISSP.
**Work Environment and Physical Requirements**
**Work Environment**
_The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform basic functions._
+ This is an office position.
**Physical Activities and Requirements**
_Frequency Key_
Not Applicable: Activity does not apply to this occupation
Occasionally: Occupation requires this activity up to 33% of the time (0- 2.5+ hours/day)
Frequently: Occupation requires this activity from 33% - 66% of the time (2.5- 5.5+ hours/day)
Constantly: Occupation requires this activity more than 66% of the time (5.5+ hours/day)
**Working Postures**
+ Sit: Frequently
+ Stand: Occasionally
+ Walk: Occasionally
+ Bend: Not Applicable
+ Kneel/Squat: Not Applicable
+ Crawl: Not Applicable
+ Climb: Not Applicable
+ Reach Forward: Occasionally
+ Reach Upward: Not Applicable
+ Handling/Fingering: Frequently
**Lift / Carry Requirements**
+ 5-10 lbs: Occasionally
+ 10-25 lbs: Not Applicable
+ 25-50 lbs: Not Applicable
+ 50-75 lbs: Not Applicable
+ 75+ lbs: Not Applicable
**Push / Pull Requirements**
+ Up to 10 lbs: Occasionally
+ 10-25 lbs: Not Applicable
+ 25-50 lbs: Not Applicable
+ 50-75 lbs: Not Applicable
+ 75+ lbs: Not Applicable
**EOE including Vet/Disability**
Click here for more information:Know Your Rights
Greenbrier makes reasonable accommodations in the application and hiring process for individuals with known disabilities, unless providing accommodation would result in an undue hardship. Any applicant believing that he or she may need reasonable accommodation for any part of the application and hiring process should contact Greenbrier Human Resources at or call us at .
---
Email communication from The Greenbrier Companies (Greenbrier) will always come from a corporate email address that ends in @gbrx.com or from our applicant tracking system, iCIMS, after you have created a secure account and submitted your application. During the application process, you will create a secure account in our secure applicant tracking site that ends with "-gbrx.icims.com". In this portal, we will ask you to provide your contact information, past employment history, education history and other job-related information.
**Job Locations** _US-OR-Lake Oswego_
**ID** _ _
**Company** _Greenbrier Leasing Company LLC_
**Position Type** _Regular Full-Time_
**Category** _Information Technology_
**Workplace Type** _Hybrid_
View Now

Escalations Splst Romanian, Worldwide Operations Security (WWOS)

85338 Payson, Arizona Amazon

Posted 3 days ago

Job Viewed

Tap Again To Close

Job Description

Description
Amazon is seeking articulate, strategic applicants with a desire to work directly with customers, law enforcement and drivers to mitigate security and operational risks and bring to successful resolution in support of our Shipping and Delivery Support (SDS). SDS is the heart of transportation across the Amazon Supply Chain network, supporting multiple regions such as US, CA, MX, UK, India, and many countries within EU. It ensures hassle-free, timely pick-up and delivery of freight from vendors to Amazon Fulfillment Centers (FC), carrier hubs, and customers. The applicant will exemplify the Amazon Customer Service goal to be Earth's most customer-centric company by solving driver and customer problems appearing throughout all delivery experiences.
This unique role handles law enforcement, customer and driver contacts through different communication channels including phone, email, and chat. Demonstrated ownership, customer obsession, and concise oral and writing skills are crucial requirements for this role.
This role will be located at our Global Security Operations Center (GSOC). The GSOC provides: global, regional, localized crisis management coordination and facilitation, regional geopolitical and security risk monitoring and expertise, and assistance with alarm monitoring services for Amazon's regional locations, coordinates and facilitates the crisis management response to significant Workplace Incident Management events (workplace violence; WIM), troubleshoots issues with the alarm access control system, and issues credentials to critical data locations, among other daily service and projects
Key job responsibilities
- Support to drivers on-road and customers receiving shipments handled by Amazon Logistics by researching and troubleshooting with internal tools along with triaging incidents which could occur during delivery of customer's orders.
- Be an excellent communicator and influencer with the ability to facilitate the flow of information between different internal and external customers (Delivery Associates/Delivery Service Providers/Station Managers/Customer Service Associates/Amazon Logistic Customers)
- Quickly resolves any potential issues that may impact driver and customer delivery experience.
- Manage email and phone communications, providing and supporting other functions and/or projects tasked by the Crisis Operations Manager, or Assistant Crisis Operations Manager.
- Shift work will be required, potentially to include nights, weekends and Public Holidays.
- Must be willing to support any schedule during our DAY, NIGHT, or MIXED hours shifts.
- We are open 24 hours and day and 7 days a week
A day in the life
The Escalations Specialist will intake last mile emergency incidents that impact operations, life/safety, and Amazon brand. Assisting in the notification process of Amazon and their stakeholders.
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you're passionate about this role and want to make an impact on a global scale, please apply!
About the team
The Global Emergency Escalations team consist of Escalations Specialist operating in 14 different languages supporting last mile deliveries globally, consisting of Crisis Managers and Escalation Specialist. They intake incidents assisting reporting persons that include customers, community members, law enforcement, and delivery drivers. We specialize in last mile on the road incidents investigating driver's routes and assisting Amazon sites globally.
Basic Qualifications
- High school or equivalent diploma
- Speak, write, and read fluently in Romanian
- 1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experience
- Experience multitasking, including answering multiple phone lines, prioritize e-mail, instant message, and ticket related communication, and communicate clearly within a command center environment
- Knowledge of working over internet and successfully navigating websites
- 3+ months of customer service experience/Operation Call/Command Center work environment or similar
- Typing skills at 35 words per minute with high accuracy
Preferred Qualifications
- Bachelor's degree or equivalent, or experience in investigations case management
- Experience in resolving conflicts and set appropriate expectations with customers
- Experience providing crisis management triage
- Experience in exceeding quota and key performance metrics
- Experience working in fast paced environments, and managing workload even during times of stress, or escalated activity
- Experience handling customers and conflict resolution with a focus on quality for customer experience
- Demonstrates effective, clear and professional written and oral communication and attention to detail
- Demonstrates effective communication, composure, empathy, and a positive professional attitude
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $42,300/year in our lowest geographic market up to $72,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.
View Now
Be The First To Know

About the latest Operations and security Jobs in United States !

Escalations Splst Italian, Worldwide Operations Security (WWOS)

85338 Payson, Arizona Amazon

Posted 3 days ago

Job Viewed

Tap Again To Close

Job Description

Description
Amazon is seeking articulate, strategic applicants with a desire to work directly with customers, law enforcement and drivers to mitigate security and operational risks and bring to successful resolution in support of our Shipping and Delivery Support (SDS). SDS is the heart of transportation across the Amazon Supply Chain network, supporting multiple regions such as US, CA, MX, UK, India, and many countries within EU. It ensures hassle-free, timely pick-up and delivery of freight from vendors to Amazon Fulfillment Centers (FC), carrier hubs, and customers. The applicant will exemplify the Amazon Customer Service goal to be Earth's most customer-centric company by solving driver and customer problems appearing throughout all delivery experiences.
This unique role handles law enforcement, customer and driver contacts through different communication channels including phone, email, and chat. Demonstrated ownership, customer obsession, and concise oral and writing skills are crucial requirements for this role.
This role will be located at our Global Security Operations Center (GSOC). The GSOC provides: global, regional, localized crisis management coordination and facilitation, regional geopolitical and security risk monitoring and expertise, and assistance with alarm monitoring services for Amazon's regional locations, coordinates and facilitates the crisis management response to significant Workplace Incident Management events (workplace violence; WIM), troubleshoots issues with the alarm access control system, and issues credentials to critical data locations, among other daily service and projects
Key job responsibilities
- Support to drivers on-road and customers receiving shipments handled by Amazon Logistics by researching and troubleshooting with internal tools along with triaging incidents which could occur during delivery of customer's orders.
- Be an excellent communicator and influencer with the ability to facilitate the flow of information between different internal and external customers (Delivery Associates/Delivery Service Providers/Station Managers/Customer Service Associates/Amazon Logistic Customers)
- Quickly resolves any potential issues that may impact driver and customer delivery experience.
- Manage email and phone communications, providing and supporting other functions and/or projects tasked by the Crisis Operations Manager, or Assistant Crisis Operations Manager.
- Shift work will be required, potentially to include nights, weekends and Public Holidays.
- Must be willing to support any schedule during our DAY, NIGHT, or MIXED hours shifts.
- We are open 24 hours and day and 7 days a week
A day in the life
The Escalations Specialist will intake last mile emergency incidents that impact operations, life/safety, and Amazon brand. Assisting in the notification process of Amazon and their stakeholders.
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you're passionate about this role and want to make an impact on a global scale, please apply!
About the team
The Global Emergency Escalations team consist of Escalations Specialist operating in 14 different languages supporting last mile deliveries globally, consisting of Crisis Managers and Escalation Specialist. They intake incidents assisting reporting persons that include customers, community members, law enforcement, and delivery drivers. We specialize in last mile on the road incidents investigating driver's routes and assisting Amazon sites globally.
Basic Qualifications
- High school or equivalent diploma
- Speak, write, and read fluently in Italian
- 1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experience
- Experience multitasking, including answering multiple phone lines, prioritize e-mail, instant message, and ticket related communication, and communicate clearly within a command center environment
- Knowledge of working over internet and successfully navigating websites
- 3+ months of customer service experience/Operation Call/Command Center work environment or similar
- Typing skills at 35 words per minute with high accuracy
Preferred Qualifications
- Bachelor's degree or equivalent, or experience in investigations case management
- Experience in resolving conflicts and set appropriate expectations with customers
- Experience providing crisis management triage
- Experience in exceeding quota and key performance metrics
- Experience working in fast paced environments, and managing workload even during times of stress, or escalated activity
- Demonstrates effective, clear and professional written and oral communication and attention to detail
- Demonstrates effective communication, composure, empathy, and a positive professional attitude
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $42,300/year in our lowest geographic market up to $72,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.
View Now

Escalations Splst - Arabic, Worldwide Operations Security (WWOS)

85338 Payson, Arizona Amazon

Posted 3 days ago

Job Viewed

Tap Again To Close

Job Description

Description
Amazon is seeking articulate, strategic applicants with a desire to work directly with customers, law enforcement and drivers to mitigate security and operational risks and bring to successful resolution in support of our Shipping and Delivery Support (SDS). SDS is the heart of transportation across the Amazon Supply Chain network, supporting multiple regions such as US, CA, MX, UK, India, and many countries within EU. It ensures hassle-free, timely pick-up and delivery of freight from vendors to Amazon Fulfillment Centers (FC), carrier hubs, and customers. The applicant will exemplify the Amazon Customer Service goal to be Earth's most customer-centric company by solving driver and customer problems appearing throughout all delivery experiences.
This unique role handles law enforcement, customer and driver contacts through different communication channels including phone, email, and chat. Demonstrated ownership, customer obsession, and concise oral and writing skills are crucial requirements for this role.
This role will be located at our Global Security Operations Center (GSOC). The GSOC provides: global, regional, localized crisis management coordination and facilitation, regional geopolitical and security risk monitoring and expertise, and assistance with alarm monitoring services for Amazon's regional locations, coordinates and facilitates the crisis management response to significant Workplace Incident Management events (workplace violence; WIM), troubleshoots issues with the alarm access control system, and issues credentials to critical data locations, among other daily service and projects
Key job responsibilities
- Support to drivers on-road and customers receiving shipments handled by Amazon Logistics by researching and troubleshooting with internal tools along with triaging incidents which could occur during delivery of customer's orders.
- Be an excellent communicator and influencer with the ability to facilitate the flow of information between different internal and external customers (Delivery Associates/Delivery Service Providers/Station Managers/Customer Service Associates/Amazon Logistic Customers)
- Quickly resolves any potential issues that may impact driver and customer delivery experience.
- Manage email and phone communications, providing and supporting other functions and/or projects tasked by the Crisis Operations Manager, or Assistant Crisis Operations Manager.
- Shift work will be required, potentially to include nights, weekends and Public Holidays.
- Must be willing to support any schedule during our DAY, NIGHT, or MIXED hours shifts.
- We are open 24 hours and day and 7 days a week
A day in the life
The Escalations Specialist will intake both last mile and under the roof emergency incidents that impact operations, life/safety, and Amazon brand. Assisting in the notification process of Amazon and their stakeholders.
Candidates for this role must have conversational level fluency in Arabic.
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you're passionate about this role and want to make an impact on a global scale, please apply!
About the team
The Global Emergency Escalations team consist of Escalations Specialist operating in 14 different languages supporting last mile deliveries globally, consisting of Crisis Managers and Escalation Specialist. They intake incidents assisting reporting persons that include customers, community members, law enforcement, and delivery drivers. We specialize in supporting last mile on the road incidents and assisting Amazon sites globally.
Basic Qualifications
- High school or equivalent diploma
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Experience multitasking, including answering multiple phone lines, prioritize e-mail, instant message, and ticket related communication, and communicate clearly within a command center environment
- Knowledge of working over internet and successfully navigating websites
- 1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experience
- Speak, write, and read fluently in Arabic
- 3+ months of customer service experience/Operation Call/Command Center work environment
- Typing skills at 35 words per minute with high accuracy
Preferred Qualifications
- Bachelor's degree, or experience in investigations case management
- Experience in resolving conflicts and set appropriate expectations with customers
- Experience providing crisis management triage
- Experience in exceeding quota and key performance metrics
- Experience working in fast paced environments, and managing workload even during times of stress, or escalated activity
- Demonstrates effective, clear and professional written and oral communication and attention to detail
- Demonstrates effective communication, composure, empathy, and a positive professional attitude
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $42,300/year in our lowest geographic market up to $72,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.
View Now

Operations Manager Security

77007 Houston, Texas Allied Universal

Posted 14 days ago

Job Viewed

Tap Again To Close

Job Description

**Company Overview:**
Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. We offer a comprehensive benefits package that may include medical, dental, and vision coverage, life insurance, a retirement plan, employee assistance programs, company discounts, and other perks, depending on the position and eligibility.
**Job Description:**
Allied Universal is currently hiring an Operations Manager that is responsible for staffing, scheduling and processing payroll for all Security Professionals within assigned client sites in the Division or Branch for which the Operations Manager is responsible. Maintains regular communications with Security Professionals, resolving issues regarding pay, morale or complaints. Manages overtime by effective scheduling and making timely, qualified hiring decisions. Takes prompt action to when complaints are received regarding employee performance or conduct, administers disciplinary and coaching actions, and initiates and executes routine termination actions. To support and ensure success in this role, we provide a comprehensive, week-long management onboarding course designed to provide best practices, tools and guidance.
**RESPONSIBILITIES:**
+ Interviews and hires qualified applicants to fill open post positions in a proactive and timely manner, following company interviewing guidelines. Also regularly evaluates low-performing employees for replacement, upgrade or transfer;
+ Makes initial/conditional job offers (for new employees) and job transfers (for existing employees) using company forms and procedures, offering rates, schedules and benefits in alignment with post contract requirements. Maintains and publishes weekly Open Post List and actively manages job openings within division/branch;
+ Creates, modifies and manages post schedules in Winteam to ensure adequate coverage at all times. Ensures schedules are properly maintained in WinTeam and are updated regularly;
+ Ensures all positions are staffed according to contract requirements and effectively manages branch overtime through proper scheduling and staffing. Maintains a qualified, sufficient pool of rovers for backfill of vacant positions as needed;
+ Receives weekly time-sheets and updates Winteam schedules as necessary (verify such for self-scheduling accounts). Runs bi-weekly payroll according to company procedures. Ensures records are properly maintained and updated to reduce payroll errors. Resolves payroll discrepancies in a timely and efficient manner, and communicate status of such to affected employees, to minimize financial exposure for Company;
+ Follows all company policies regarding timekeeping procedures, meal and rest period breaks (where applicable), ensuring signatures and acknowledgements are properly documented (where applicable), and conducting weekly audits of timekeeping records to ensure accuracy;
+ Processes requests for final paychecks, anniversary bonuses and other pay related issues, and execute the distribution of such pay. Acts as a Company representative in such matters as unemployment hearings, workers' compensation hearings/depositions, union meetings (where applicable), state agency activities, depositions, and other related liability matters;
+ Conducts disciplinary and counseling sessions with Security Professionals as needed in a proactive and professional manner. Ensures all such issues are documented according to company standards, and that all issues receive proper follow up for resolution;
+ Initiates termination procedures as needed for voluntary and involuntary separations. Executes termination meetings as necessary and complete all follow up documentation according to company standards;
+ Maintains regular proactive contact with Security Professionals to ensure all staff is being effectively utilized, properly trained, and ready for placement as needed. Reviews "No Hours Report" with branch Human Resource staff on a weekly basis, and disposition employees who are on "active" status with no hours, in accordance with company policies, ensuring no employees remain on "no hours" status beyond 3 weeks;
+ Maintains high employee morale and low employee turnover through effective and proactive communications and timely problem resolution. Ensures all hiring, counseling, disciplinary and termination procedures are executed in a consistent manner;
+ Ensures a smooth running operation by enforcing post specific policies and procedures through proper communication and training. May utilize field training staff to assist in executing post-specific training
+ Maintains a well-organized, clean and effective working area, and ensure all daily, weekly and bi-weekly deadlines are consistently met. Prepares and runs all required reports as directed by managers, reviews such reports in a timely manner with management team, and takes appropriate action as necessary to address any report discrepancies or operational issues
+ Performs additional projects or tasks as may be directed by managers.
**QUALIFICATIONS:**
+ Minimum high school diploma or equivalent
+ Minimum three (3) - five (5) years of professional-level experience required, managing non-exempt employees in a fast-paced, service organization
+ Must be able to secure a valid Guard License if required by the state in which you are applying. As a condition of employment, employee must successfully complete a behavioral assessment, all new-hire paperwork, a background/reference evaluation, and a post-offer/pre-employment drug and alcohol test
+ May require a current state driver's license and have the ability to safely operate a vehicle; may be required to drive to client sites to address scheduling or employee issues on an as needed basis and must provide own reliable transportation for such
+ Ability to write effective and concise reports and document investigations and counseling sessions. Must be able to effectively communicate coaching, counseling and disciplinary actions, as well as termination meetings in a professional manner in accordance with company standards
+ Demonstrated working knowledge of personal computers and Microsoft Office software mandatory. Ability to learn and efficiently operate various timekeeping and payroll programs, such as Winteam, eHub, and CyCop
+ Demonstrated ability to be very customer service oriented, with the ability to successfully interact with all levels in the organization, including with Security Professionals, Vice Presidents and clients in a courteous and professional manner, while functioning as a team player. Must demonstrate an effective ability to de-escalate situations before they become hostile or unpleasant
+ Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines. Must demonstrate a high level of integrity, and apply rules, policies and employment actions in a consistent, fair and equitable manner in all situations
+ Professional, articulate and able to use good independent judgment and discretion
+ Outstanding verbal and written communication skills required. Must be able to read, write and speak English in a clear, concise manner
**PREFERRED QUALIFICATIONS:**
+ Prior security industry and/or military experience
+ College degree or coursework
+ Prior experience in the security industry, law enforcement, military and/or customer service
+ Experience in scheduling, operations and/or employee management in a service-related industry
**BENEFITS:**
+ Medical, dental, vision, basic life, AD&D, and disability insurance
+ Enrollment in our company's 401 (k) or Supplemental Income Plan, subject to eligibility requirements
+ Eight paid holidays annually, five sick days, and four personal day
+ Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: ID:**
**Location:** United States-Texas-Houston
**Job Category:** Management
View Now
 

Nearby Locations

Other Jobs Near Me

Industry

  1. request_quote Accounting
  2. work Administrative
  3. eco Agriculture Forestry
  4. smart_toy AI & Emerging Technologies
  5. school Apprenticeships & Trainee
  6. apartment Architecture
  7. palette Arts & Entertainment
  8. directions_car Automotive
  9. flight_takeoff Aviation
  10. account_balance Banking & Finance
  11. local_florist Beauty & Wellness
  12. restaurant Catering
  13. volunteer_activism Charity & Voluntary
  14. science Chemical Engineering
  15. child_friendly Childcare
  16. foundation Civil Engineering
  17. clean_hands Cleaning & Sanitation
  18. diversity_3 Community & Social Care
  19. construction Construction
  20. brush Creative & Digital
  21. currency_bitcoin Crypto & Blockchain
  22. support_agent Customer Service & Helpdesk
  23. medical_services Dental
  24. medical_services Driving & Transport
  25. medical_services E Commerce & Social Media
  26. school Education & Teaching
  27. electrical_services Electrical Engineering
  28. bolt Energy
  29. local_mall Fmcg
  30. gavel Government & Non Profit
  31. emoji_events Graduate
  32. health_and_safety Healthcare
  33. beach_access Hospitality & Tourism
  34. groups Human Resources
  35. precision_manufacturing Industrial Engineering
  36. security Information Security
  37. handyman Installation & Maintenance
  38. policy Insurance
  39. code IT & Software
  40. gavel Legal
  41. sports_soccer Leisure & Sports
  42. inventory_2 Logistics & Warehousing
  43. supervisor_account Management
  44. supervisor_account Management Consultancy
  45. supervisor_account Manufacturing & Production
  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
View All Operations And Security Jobs