3,592 Operations Executive jobs in the United States

Operations Management Executive

30303 Atlanta, Georgia $180000 Annually WhatJobs

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full-time
Our client, a rapidly expanding organization, is seeking a seasoned Operations Management Executive to lead their operational strategy and execution from their key office in Atlanta, Georgia, US . This senior leadership role is responsible for overseeing all aspects of the company's operational functions, driving efficiency, productivity, and cost-effectiveness across the organization. You will develop and implement operational policies and procedures, manage budgets, optimize resource allocation, and ensure the seamless delivery of products or services. Key responsibilities include process improvement, quality management, supply chain oversight, and the leadership of operational teams.

The ideal candidate will have a distinguished track record in senior operations management, demonstrating significant experience in strategic planning, process optimization, and team leadership. A deep understanding of operational best practices, lean methodologies, and performance metrics is essential. Strong financial acumen, excellent decision-making capabilities, and outstanding communication and interpersonal skills are required. You will collaborate closely with other executive leaders to align operational strategies with overall business objectives. We are looking for a visionary leader who can inspire teams, drive change, and achieve ambitious operational goals. A Master's degree in Business Administration (MBA) or a related field, along with extensive leadership experience in a relevant industry, is expected. This is a high-impact role offering the opportunity to shape the operational future of a growing company and contribute significantly to its success.
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Operations Management Executive

95101 Monte Vista, California $180000 Annually WhatJobs

Posted 14 days ago

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full-time
Our client is seeking a dynamic and strategic Operations Management Executive to lead their extensive operational functions in San Jose, California, US . This senior leadership position requires a visionary individual with a proven track record of driving operational excellence, optimizing business processes, and managing large-scale teams. The Operations Management Executive will be responsible for overseeing all aspects of the company's operations, including production, supply chain, quality control, and facilities management, to ensure maximum efficiency and profitability. You will develop and implement operational strategies aligned with the company's overall business objectives, manage departmental budgets, and foster a culture of continuous improvement and innovation. Key responsibilities include setting operational goals, managing cross-functional teams, implementing best practices in operational management, and ensuring compliance with industry regulations and quality standards. The ideal candidate will possess exceptional leadership skills, strategic thinking, and a deep understanding of operational management principles in a competitive market.

Key responsibilities include:
  • Developing and executing strategic operational plans to achieve company objectives.
  • Overseeing day-to-day operations across multiple departments, ensuring efficiency and productivity.
  • Managing and motivating senior operational leaders and their teams.
  • Implementing best practices in operational management, quality control, and process improvement.
  • Developing and managing operational budgets, ensuring cost-effectiveness.
  • Identifying and implementing technological solutions to enhance operational performance.
  • Ensuring compliance with all relevant industry regulations and safety standards.
  • Driving innovation and continuous improvement initiatives throughout the organization.
  • Analyzing operational data to identify trends and opportunities for optimization.
  • Fostering strong collaboration and communication between operational departments and other business units.

Qualifications: Bachelor's degree in Business Administration, Operations Management, Engineering, or a related field. MBA or advanced degree is highly preferred. Minimum of 10+ years of progressive experience in operations management, with at least 5 years in a senior leadership role. Proven experience in managing complex operations in a similar industry. Demonstrated success in driving operational efficiency, cost reduction, and quality improvements. Strong understanding of lean manufacturing, Six Sigma, or other operational excellence methodologies. Excellent strategic planning, leadership, and decision-making skills. Exceptional communication, interpersonal, and stakeholder management abilities. Experience with ERP systems and operational software. This is a critical role for a seasoned executive.
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Operations Management Executive Director

55424 Sevita

Posted 2 days ago

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**Operations Management Executive Director**
Do you have substantial management experience in human services? Are you looking for rewarding work in an organization dedicated to making a positive impact in the lives of others? Bring your expertise and leadership skills to a team-based workplace that puts people first. As Executive Director of Operations Management, you will be responsible for operational management at the state level, overseeing either a portion of a state, an entire state, or a grouping of states, typically producing $30 million or more in annual revenue.
+ Services and Support:
+ Oversee systems for implementation of program planning; monitor delivery of services and supports; ensure services are consistent, engaging, and relevant to the individuals served; expected to be available in the event of emergency.
+ Implement quality improvement standards and practices; work with the Quality Improvement Vice President and direct the Quality Improvement Director in developing and implementing multi-state strategies to manage and improve quality.
+ Organize licensing compliance including Compliance Plan implementation and timely and accurate documentation; maintain confidentiality and adherence to individual rights standards; review and respond accordingly to adverse action regulatory correspondence and monitor multi-state compliance.
+ Develop strategies to maintain and foster positive relationships with individuals receiving services, families, guardians, case managers, and payers.
+ Administer satisfaction surveys and implement improvement plans and the stakeholder communication plan.
+ Oversee execution of incident management protocol; manage timely incident reporting and response to higher-level incidents; review trends; work with state operations and quality improvement leadership to identify and apply proactive strategies to reduce or eliminate serious incidents in assigned states; direct state teams to address safety concerns, limiting the potential for continued concern or incident.
+ Implement system to assure protection of individuals' funds and property, ensuring safety and accuracy; oversee system for auditing, monitoring, and reviewing individual financial accounts.
+ Health Care:
+ Oversee implementation of health and safety programs as well as medication administration and dietary planning; implement strategies to limit illness or serious incident and promote access to timely and appropriate medical care; oversee healthcare documentation.
+ Oversee system for medication administration, documentation, and security; direct audits of medication administration documentation; direct system to confirm that employees are appropriately certified and trained.
+ Direct assigned states to design and monitor food service in accordance with dietary and regulatory requirements, addressing special needs, special occasions, and individual choice.
+ Stakeholder Relations:
+ Manage relationships and communications with the general community, neighbors, government, competitors, and other outside organizations.
+ Maintain and foster positive relationships with multiple state government authorities and referral agencies such as counties, regional centers, managed care contractors, and government administrators.
+ Advocate on behalf of individuals served or supported; join and take a leadership role in state and national trade associations, advocacy, or other pertinent organizations.
+ Develop and implement public policy strategy; participate in building relationships with legislators and government officials; make political contacts and lobby on behalf of the industry, company, and persons receiving services.
+ Personnel:
+ Oversee implementation of human resource practices including recruitment, retention, training, scheduling, payroll processing, record keeping, and management of employees; conduct monthly meetings with state team members including Executive and State Directors, Business Director, Quality Improvement Director, Human Resource Director, and other personnel.
+ Work with the Human Resource Director in developing and managing recruitment and hiring strategies; hire Executive and State Directors, Quality Improvement Director, and other team members in consultation with the Operating Group President and department vice presidents.
+ Oversee multi-state management and implement company employment practices; conduct annual evaluations for multi-state team and oversee evaluation process for all employees; in consultation with human resource personnel, review written warnings and approve involuntary terminations for state-level personnel.
+ Organize and oversee orientation and training programs; monitor training compliance and documentation.
+ Manage workers' compensation and employee safety programs; monitor compliance; direct return to work implementation.
+ Growth and Development:
+ Oversee strategic and blueprint planning to grow business across multiple states; incorporate growth and budgetary planning; review best practices for dissemination across states; maintain a healthy and productive business showing year-over-year growth.
+ Direct business development and operations personnel in efforts to grow revenue, maintain margin and meet annual growth plans; encourage state and regional development to serve new populations and drive geographic and service line expansion; encourage and approve new start or other core development initiatives.
+ Promote relationships with payers, competition, and other stakeholders; identify opportunities by following industry trends, responding to payer needs, and requests for proposal.
+ Identify potential candidates for tuck-in or acquisition; assist with diligence and integration planning; assume management of acquired entities.
+ Direct strategy across multiple states to increase census, maintain occupancy, improve daily attendance, and maximize utilization.
+ Financial Management:
+ Oversee billing to ensure accuracy and compliance in practices and documentation; monitor utilization between authorization, provision of service, and billing.
+ Review the financial performance of business units; review financial statements; review purchasing practices.
+ Monitor spending and purchasing practices to maintain budgetary compliance; monitor staffing and program spending; approve proposals for capital improvement.
+ Work with the Operating Group President to develop fair and equitable wage plans; approve wage status changes for multi-state and state teams according to wage guidelines and budgetary parameters.
+ Maintenance:
+ Oversee system to maintain facilities, grounds, furnishings, and equipment in good repair and working order and in accordance with regulatory standards; oversee environmental safety planning; develop long term plans for capital improvement.
+ Direct system to assure vehicles are clean, safe, and well maintained; oversee system of training procedures for maintenance and safe operation of vehicles and transport of individuals.
+ Oversee system to maintain neat, clean, and safe service environments, including grounds; ensure age-appropriate and esthetic decoration.
**_Qualifications:_**
+ Bachelor's degree; Master's degree in Business or Human Services preferred.
+ Twelve to fifteen years of related experience with significant management experience in the human services industry.
+ Additional education or experience where required by regulatory authority. QMRP, QDDP, or QIDP certification preferred.
+ Other licensure or certification where required by regulatory authority. Self-motivated and detail-oriented with ability to multi-task.
+ Demonstrated skills with motivating team and driving results to meet goals.
+ Strong leadership skills with an ability to influence others and drive change; "hands-on" leader who promotes collaboration through example.
+ Strong identification with the Company's mission and our commitment to the people we serve and the services we provide.
**_Why Join Us?_**
+ Competitive compensation/benefits package.
+ 401(k) with company match.
+ Paid time off and holiday pay.
+ Complex work adding value to the organization's mission alongside a great team of co-workers.
+ Opportunity to create high-stakes, meaningful change for individuals.
+ Enjoy job security with nationwide career development and advancement opportunities.
**We have meaningful work for you - come join our team -** **_Apply Today!_**
Sevita is a leading provider of home and community-based specialized health care. We believe that everyone deserves to live a full, more independent life. We provide people with quality services and individualized supports that lead to growth and independence, regardless of the physical, intellectual, or behavioral challenges they face. We've made this our mission for more than 50 years. With Corporate operations located in the Boston Seaport, Lawrence, Massachusetts and Edina, Minnesota, today, our 40,000 team members continue to innovate and enhance care for the 50,000 individuals we serve.
_As an equal opportunity employer, we do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, citizenship, or any other characteristic protected by law._
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Senior Operations Management Executive

37201 Nashville, Tennessee $180000 Annually WhatJobs

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Job Description

full-time
Our client, a rapidly expanding technology services firm specializing in operational efficiency and digital transformation, is seeking a highly accomplished Senior Operations Management Executive to lead their operational divisions in **Nashville, Tennessee, US**. This senior leadership role demands a strategic thinker with a proven history of optimizing complex business processes, driving operational excellence, and successfully managing large-scale teams. The ideal candidate will have extensive experience in scaling operations, implementing performance metrics, and fostering a culture of continuous improvement and accountability within a dynamic, fast-paced environment.

Responsibilities:
  • Oversee and manage all aspects of the company's operational functions, ensuring alignment with strategic goals and overall business objectives.
  • Develop and implement operational strategies, policies, and procedures to enhance efficiency, productivity, and profitability.
  • Lead, mentor, and develop a high-performing team of operations managers and staff, fostering a collaborative and results-driven work environment.
  • Drive continuous improvement initiatives across all operational areas, leveraging data analytics and best practices to identify and implement process enhancements.
  • Manage operational budgets, resources, and performance metrics, ensuring financial targets are met and key performance indicators (KPIs) are achieved.
  • Collaborate with other executive leaders to define and execute the company's growth strategy, including market expansion and new service development.
  • Ensure compliance with all relevant industry regulations, legal requirements, and company policies.
  • Implement and manage robust quality control systems to maintain high standards of service delivery.
  • Identify and mitigate operational risks, developing contingency plans to ensure business continuity.
  • Foster strong relationships with key stakeholders, including clients, partners, and vendors, to ensure seamless operational integration.

Qualifications:
  • Master's degree in Business Administration (MBA), Operations Management, or a related field.
  • A minimum of 10 years of progressive leadership experience in operations management, with a significant track record in scaling businesses and managing complex operational environments.
  • Proven expertise in process optimization, performance management, lean methodologies, and change management.
  • Demonstrated ability to develop and execute strategic plans, driving operational excellence and achieving ambitious business goals.
  • Exceptional leadership, communication, and interpersonal skills, with the ability to inspire and motivate teams.
  • Strong financial acumen and experience in budget management and P&L responsibility.
  • Proficiency in relevant operational software and technologies.
  • Experience in the technology services or related industry is highly preferred.
This is a premier opportunity for a strategic operations leader to shape the future of a growing organization and make a substantial impact on its success.
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Mgr-Process Improvement

18101 Allentown, Pennsylvania PPL Corporation

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Company Summary Statement As one of the largest investor-owned utility companies in the United States, PPL Corporation (NYSE: PPL), is committed to creating long-term, sustainable value for our 3.5 million customers, our shareowners and the communities we serve. Our high-performing regulated utilities - PPL Electric Utilities, Louisville Gas and Electric, Kentucky Utilities and Rhode Island Energy - provide an outstanding experience for our customers, consistently ranking among the best utilities in the nation. PPL's companies are also addressing challenges head-on by investing in new infrastructure and technology that is creating a smarter, more reliable and resilient energy grid. We are committed to doing our part to advance a cleaner energy future and drive innovation that enables us to achieve net-zero carbon emissions by 2050 while maintaining energy reliability and affordability for the customers and communities we serve. PPL is a positive force in the cities and towns where we do business, providing support for programs and organizations that empower the success of future generations by helping to build and maintain strong, diverse communities today. Overview PPL Electric Utilities delivers safe, reliable and affordable electricity to more than 1.4 million homes and businesses throughout its 29-county service territory in eastern and central Pennsylvania. Through smart investments and innovation, it has built one of the most advanced electric grids in the United States. And, with over a century of expertise, PPL Electric remains focused on continuing to build the utility of the future, today. Regularly ranking among the country's best utility companies for reliability and customer satisfaction, PPL Electric has won numerous awards, including 30 J.D. Power Awards for providing top-quality service to residential and business customers. PPL Electric is a major employer and an active supporter of the communities it serves. Empowering employees, community members and initiatives across its service territory through volunteerism and investments in organizations that support education, sustainability, and wellbeing. The Manager of Process Improvement is responsible for executing the process improvement program and supporting continuous improvement initiatives across all PPL companies and business lines. This role oversees the development of process frameworks, gap analysis, failure mode and effects analysis (FMEA), and change management plans. The Manager will assess existing processes and recommend process improvements focused on safe, reliable, affordable and sustainable operations. The Manager is a subject matter expert in Lean Six Sigma methodologies, problem solving, change management and modeling business processes, with hands-on experience using process mapping tools such as Lucid. This role will manage a master Process Library. The Manager will supervise a team of process improvement experts and business analysts. The company reserves the right to determine if this position will be assigned to work on-site, remotely, or a combination of both. Assigned work location may change. In the case of remote work, physical presence in the office/on-site may be required to engage in face-to-face interaction and coordination of work among direct reports and co-workers. Responsibilities Collaborate with leaders and subject matter experts to identify business process improvement initiatives that focus on safe, reliable, affordable and sustainable operations. Oversee the design and development of business process frameworks and operational process models. Analyze and measure the effectiveness of existing processes. Conduct needs assessments to identify process gaps and develop recommendations to improve operational programs. Track industry trends, best practices, and new information technologies (AI, etc.) to support process improvement initiatives. Oversee the development of project charters, staffing plans, timelines, and change management plans. Facilitate process improvement workshops, planning meetings and feedback sessions. Provide leadership and coaching to operational teams to map existing and future state processes. Maintain process mapping governance, standards, and templates. Maintain the process mapping library and associated SharePoint tools. Manage program and projects using project management methodologies (SAFe, Agile, Scrum, waterfall, etc). Create and implement change management plans. Supervise team responsible for process mapping. Track progress and effectiveness using metrics and user feedback. Manage process improvement vendors and contractors. Manage department budget. May be assigned an Electric Utilities emergency and storm role. This is a special assignment that comes into play during storms and other emergencies when the company needs to restore power or respond to other issues affecting customer service. This role may necessitate the need to work after-hours, outside of your normal schedule. The company reserves the right to determine if this position will be assigned to work on-site, remotely, or a combination of both. Assigned work location may change. In the case of remote work, physical presence in the office/on-site may be required to engage in face-to-face interaction and coordination of work among direct reports and co-workers. Performs other duties as assigned. Complies with all policies and standards. Travel required (5-10%). Qualifications Required Qualifications Bachelor's Degree in Engineering, Operations Management, Business Administration, or a related field 5+ years of relevant experience in an operational or continuous improvement role 5+ years supervisory and leadership experience Preferred Qualifications 1. Master's degree in Engineering, Operations Management, Business Administration or a related field 2. Experience working in a utility-environment related to electric, gas, or power generation 3. Lean Six Sigma (LSS) Green Belt or Black Belt certification 4. Certified Business Process Professional (CBPP) 5. Experience with project management methodologies (i.e. SAFe, Agile, Scrum, Waterfall) 6. Project Management Certification
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Process Improvement Lead

33332 Fort Lauderdale, Florida Teva Pharmaceuticals

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Job Description

Process Improvement Lead

Date: Aug 8, 2025

Location:

Weston, United States, Florida, 3331

Company: Teva Pharmaceuticals

Job Id: 61600

**Who we are**

Together, we're on a mission to make good health more affordable and accessible, to help millions around the world enjoy healthier lives. It's a mission that bonds our people across nearly 60 countries and a rich, diverse variety of nationalities and backgrounds. Working here means working with the world's leading manufacturer of generic medicines, and the proud producer of many of the products on the World Health Organization's Essential Medicines List. Today, at least 200 million people around the world take one of our medicines every single day. An amazing number, but we're always looking for new ways to continue making a difference, and new people to make a difference with.

**The opportunity**

**POSITION SUMMARY**

Under limited supervision, responsible for establishing, leading and executing assigned continuous process improvement initiatives, acting as a liaison between operational and technical teams to identify, analyze and translate business needs into high quality process improvement solutions. Assists with establishing business cases and ROIs, consulting with the business in order to propose recommendations for senior management approval.

**ESSENTIAL AREAS OF RESPONSIBILITY**

All areas of responsibility listed below are essential to the satisfactory performance of this position by any incumbents with reasonable accommodation if necessary. Any non-essential functions are assumed to be included in other related duties or assignments.

+ Leads cross-functional teams tasked with solving business issues which require operational and/or technical solution providing subject matter insight with regards to operational process, policies/regulatory changes, and/or system functionality.

+ Analyzes, documents and maps operational processes through workflows. Capture pertinent process step details so that opportunities for process improvements, benchmarks, key performance indicators, current metrics, and target objectives can be defined.

+ Utilizes Six Sigma / DMAIC and related techniques to define improvement opportunities where deemed appropriate.

+ Contributes in strategic meetings to review, evaluate, and/or propose new business opportunities through the implementation/enhancement of operational and/or technical solutions, which are intended to improve customer relationships and operating efficiencies while reducing costs.

+ Creates and drives improvement plans to completion.

+ Develops, maintains, and provides process expertise in order to deliver knowledge transfer to cross-functional operational and technical areas for skill development.

+ Carries out responsibilities according to the organization's policies and procedures, best practices, as well as in accordance with state, federal, and local laws, including applicable safety rules and regulations.

+ Performs other duties as assigned by Management.

**Your experience and qualifications**

**POSITION REQUIREMENTS**

Education/Certification/Experience:

Bachelor's degree required. Industrial Engineering or related field preferred. Minimum of three (3) to seven (7) years in Continuous Process Improvement and/or Data Analysis experience.

Any equivalent combination of training and/or experience that fulfills the requirements of the position will be considered.

**Skills/Knowledge/Abilities:**

Conducting thorough analyses to identify areas for improvement, develop actionable solutions, and guide strategic decisions

Ability to collect and analyze requirements to ensure successful project outcomes

Process reengineering lifecycle methodologies and documentation

Six sigma/DMAIC and/or continuous process improvement methodologies

Project Management skills highly desired

Evaluating and analyzing business needs to research problems' root cause and to identify improvement opportunities based on data driven analysis

Ability to influence without authority

Ability to clearly communicate and present, both orally and in writing, with all levels of the organization

Establishing and maintaining cooperative working relationships with cross-functional teams.

Complies with company policies, practices and procedures, including safety rules and regulation.

Ability to work independently and as part of a team

Handling multiple duties and assignments

Proficiency in process mapping and analysis tools

Ability to lead and manage change initiatives

Attention to detail and a commitment to quality

English usage, spelling, grammar and punctuation

**TRAVEL REQUIREMENTS**

Approximately 5% domestic travel throughout the US.

**PHYSICAL REQUIREMENTS:**

Occasional:

Sitting for extended periods of time at workstation or mobile equipment.

Visual Acuity:

Perform activities such as computer work, preparing and analyzing data, and extensive reading.

**WORKING ENVIRONMENT**

May be required to wear personal protective equipment (PPE) as needed on site visits (i.e. safety glasses, hearing protection, gloves, etc.).

**Enjoy a more rewarding choice**

We offer a competitive benefits package, including:

+ Comprehensive Health Insurance: Medical, Dental, Vision, and Prescription coverage starting on the first day of employment, providing the employee enrolls.

+ Retirement Savings: 401(k) with employer match, up to 6% and an annual 3.75% Defined Contribution to the 401k plan.

+ Time Off: Paid Time Off including vacation, sick/safe time, caretaker time and holidays.

+ Life and Disability Protection: Company paid Life and Disability insurance.

+ Additional benefits include, but are not limited to, Employee Assistance Program, Employee Stock Purchase Plan, Tuition Assistance, Flexible Spending Accounts, Health Savings Account, Life Style Spending Account, Volunteer Time Off, Paid Parental Leave, if eligible , Family Building Benefits, Virtual Physical Therapy, Accident, Critical Illness and Hospital Indemnity Insurances, Identity Theft Protection, Legal Plan, Voluntary Life Insurance and Long Term Disability and more.

The total compensation may also include restricted stock units and discretionary awards, depending on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

**Already Working @TEVA?**

If you are a current Teva employee, please apply using the internal career site available on "Employee Central". By doing so, your application will be treated with priority. You will also be able to see opportunities that are open exclusively to Teva employees. Use the following link to search and apply:Internal Career Site ( internal career site is available from your home network as well. If you have trouble accessing your EC account, please contact your local HR/IT partner.

**Teva's Equal Employment Opportunity Commitment**

Teva Pharmaceuticals is committed to equal opportunity in employment. It is Teva's policy that equal employment opportunity be provided without regard to age, race, creed, color, religion, sex, disability, pregnancy, medical condition, genetic information, marital status, sexual orientation, gender identity or expression, ancestry, national or ethnic origin, citizenship status, military status or status as a disabled or protected veteran, or any legally recognized status entitled to protection under applicable federal, state, or local laws.  

Please advise us of any accommodations needed to support you throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience. Request a reasonable accommodation by sending an email to with the nature of your request and your contact information. Only inquiries concerning a request for a reasonable accommodation will be responded to from this email address. 

**Important notice to Employment Agencies - Please Read Carefully **

Teva Pharmaceuticals USA does not accept unsolicited assistance from agencies for employment opportunities.  All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

EOE including disability/veteran
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Process Improvement Lead

33068 Coral Springs, Florida Teleperformance

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Job Description

Overview

About TP

TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include:

* Paid Training
* Competitive Wages
* Full Benefits (Medical, Dental, Vision, 401k and more)
* Paid Time Off
* Employee wellness and engagement programs

TP and You

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.

Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!

Responsibilities

Your Responsibilities

The Process Improvement Lead will own and manage a stream of incoming requests from customer facing agents and will work with internal and external tools and teams to provide a timely and accurate response. The Process Improvement Lead will create, update and help develop a workflow for a specific CIR process. This is a pivotal role in the customer support process and is a critical part of the end to end customer service delivery experience. The analyst will work closely with all key stakeholders especially the client and support the business. The individual in this role will be a strong communicator, comfortable in clearly articulating the agent and customer point of view and someone who thrives in a fast-moving environment.

* End to end process management (creating, updating, maintaining)
* Managing communication and project management when required.
* Assess, triage and take ownership of investigating and responding to requests from customer facing teams for escalation support
* Be an expert in escalation triage, validation and agent support
* Maintain contact with and manage communications appropriately with all stakeholders in the agreed process
* Use data to analyse trends and develop insights which will improve the process and provide a better agent and user experience
* Act as a subject matter expert for a specific process, CIR and suggest and implement process improvements
* Constant communication between ourselves and the internal teams and operating as the middleman between Agent and Internal Team for most cases that are escalated to the internal team.
* Use data to analyze trends and develop insights leading to improve the process and provide a better agent and user experience
* Provide targeted training to agents on process, products or services

Qualifications

Recommended Skills

* Strong product/ tools/ process knowledge.
* Process driven thinking and designing
* Experience in an online operation, project management or online escalations environment
* Maintains calm focus and communicates effectively
* Strong communicator and presentation skills
* Comfortable in managing escalations stakeholder
* Awareness of the importance of data and key performance metrics
* Ability to perform in a complex, high-stakes, fast-paced environment
* Drive escalations through defined process to resolution
* Drive change in an unstructured environment

BEST Skills

Process Excellence

Collaboration

Communication

Emotional Intelligence

Open-Mindedness

Critical Thinking

Solution Orientation

Entrepreneurship

AI Proficiency

Data Literacy

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

TP is an Equal Opportunity Employer
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Process Improvement Lead

80238 Denver, Colorado Conagra

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Job Description

You Will:

- Advocate for, engage your team within and enforce Conagra's safety and quality program.

- Understand the mechanical aspects of your line allowing for basic troubleshooting

- Communicate any potential line concerns for safety, efficiency or risk promptly

- Engage your team in learning the line and producing the best products, while growing within Conagra

- Coordinate line training opportunities

- Use an enterprise resource planning platform (prefer SAP) to log production tasks

- Partner with maintenance, leaders and staff to guide production and participate in opportunities for improvement

You Have:

- High school diploma or GED

- Ability to lift up to 50 pounds repeatedly, stand and walk for up to 12 hours

- Proficient in written and verbal English language

- Minimum one year Microsoft Office experience

- Have at least one year of manufacturing leadership experience

**Compensation:**

Pay Range:$59,000-$78,000

_The annual salary listed above is the expected offering for this position. An employee's actual annual salary will be based on but not limited to: location, relevant experience/level and skillset, while balancing internal Conagra employees' equity. Conagra Brands will comply with applicable law regarding minimum salaries for exempt employees._

**Anticipated Close Date:**

August 31, 2025

**Our Benefits:**

We care about your total well-being and will support you with the following, subject to your location and role:

+ Health: Comprehensive healthcare plans, wellness incentive program, mental wellbeing support and fitness reimbursement

+ Wealth: Great pay, bonus incentive opportunity, matching 401(k) and stock purchase plan

+ Growth: Career development opportunities, employee resource groups, on-demand learning and tuition reimbursement

+ Balance: Paid-time off, parental leave, flexible work-schedules (subject to your location and role) and volunteer opportunities

**Our Company:**

At Conagra Brands, we have a rich heritage of making great food. We aspire to have the most impactful, energized and inclusive culture in food. As a member of our 18,000+ person team across 40+ locations, you are empowered to reach your potential, make an impact and own your career. We're in the business of building champions - within our people and our iconic brands like Birds Eye ®, Slim Jim® and Reddi-Wip®.

Our focus on innovation extends beyond making great food, it also reflects our commitment to embracing new solutions that positively impact our team, the communities we serve and the health of our planet. Foodies Welcome.

Conagra Brands is an equal opportunity employer and considers qualified applicants for employment without regard to sex, race, color, religion, ethnic or national origin, gender, sexual orientation, gender identity or expression, age, pregnancy, leave status, disability, veteran status, genetic information and/or any other characteristic or status protected by national, federal, state or local law. Reasonable accommodation may be made upon request.
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Process Improvement Lead

80208 Denver, Colorado Conagra Brands, Inc.

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Job Description

You Will:

* Advocate for, engage your team within and enforce Conagra's safety and quality program.
* Understand the mechanical aspects of your line allowing for basic troubleshooting
* Communicate any potential line concerns for safety, efficiency or risk promptly
* Engage your team in learning the line and producing the best products, while growing within Conagra
* Coordinate line training opportunities
* Use an enterprise resource planning platform (prefer SAP) to log production tasks
* Partner with maintenance, leaders and staff to guide production and participate in opportunities for improvement

You Have:

* High school diploma or GED
* Ability to lift up to 50 pounds repeatedly, stand and walk for up to 12 hours
* Proficient in written and verbal English language
* Minimum one year Microsoft Office experience
* Have at least one year of manufacturing leadership experience

Compensation:

Pay Range:$59,000-$78,000

The annual salary listed above is the expected offering for this position. An employee's actual annual salary will be based on but not limited to: location, relevant experience/level and skillset, while balancing internal Conagra employees' equity. Conagra Brands will comply with applicable law regarding minimum salaries for exempt employees.

Anticipated Close Date:

August 31, 2025

Our Benefits:

We care about your total well-being and will support you with the following, subject to your location and role:

* Health: Comprehensive healthcare plans, wellness incentive program, mental wellbeing support and fitness reimbursement
* Wealth: Great pay, bonus incentive opportunity, matching 401(k) and stock purchase plan
* Growth: Career development opportunities, employee resource groups, on-demand learning and tuition reimbursement
* Balance: Paid-time off, parental leave, flexible work-schedules (subject to your location and role) and volunteer opportunities

Our Company:

At Conagra Brands, we have a rich heritage of making great food. We aspire to have the most impactful, energized and inclusive culture in food. As a member of our 18,000+ person team across 40+ locations, you are empowered to reach your potential, make an impact and own your career. We're in the business of building champions - within our people and our iconic brands like Birds Eye , Slim Jim and Reddi-Wip.

Our focus on innovation extends beyond making great food, it also reflects our commitment to embracing new solutions that positively impact our team, the communities we serve and the health of our planet. Foodies Welcome.

Conagra Brands is an equal opportunity employer and considers qualified applicants for employment without regard to sex, race, color, religion, ethnic or national origin, gender, sexual orientation, gender identity or expression, age, pregnancy, leave status, disability, veteran status, genetic information and/or any other characteristic or status protected by national, federal, state or local law. Reasonable accommodation may be made upon request.
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Process Improvement Lead

80208 Denver, Colorado Conagra Brands, Inc.

Posted today

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Job Description

You Will:

* Advocate for, engage your team within and enforce Conagra's safety and quality program.
* Understand the mechanical aspects of your line allowing for basic troubleshooting
* Communicate any potential line concerns for safety, efficiency or risk promptly
* Engage your team in learning the line and producing the best products, while growing within Conagra
* Coordinate line training opportunities
* Use an enterprise resource planning platform (prefer SAP) to log production tasks
* Partner with maintenance, leaders and staff to guide production and participate in opportunities for improvement

You Have:

* High school diploma or GED
* Ability to lift up to 50 pounds repeatedly, stand and walk for up to 12 hours
* Proficient in written and verbal English language
* Minimum one year Microsoft Office experience
* Have at least one year of manufacturing leadership experience

Compensation:

Pay Range:$59,000-$78,000

The annual salary listed above is the expected offering for this position. An employee's actual annual salary will be based on but not limited to: location, relevant experience/level and skillset, while balancing internal Conagra employees' equity. Conagra Brands will comply with applicable law regarding minimum salaries for exempt employees.

Anticipated Close Date:

August 31, 2025

Our Benefits:

We care about your total well-being and will support you with the following, subject to your location and role:

* Health: Comprehensive healthcare plans, wellness incentive program, mental wellbeing support and fitness reimbursement
* Wealth: Great pay, bonus incentive opportunity, matching 401(k) and stock purchase plan
* Growth: Career development opportunities, employee resource groups, on-demand learning and tuition reimbursement
* Balance: Paid-time off, parental leave, flexible work-schedules (subject to your location and role) and volunteer opportunities

Our Company:

At Conagra Brands, we have a rich heritage of making great food. We aspire to have the most impactful, energized and inclusive culture in food. As a member of our 18,000+ person team across 40+ locations, you are empowered to reach your potential, make an impact and own your career. We're in the business of building champions - within our people and our iconic brands like Birds Eye , Slim Jim and Reddi-Wip.

Our focus on innovation extends beyond making great food, it also reflects our commitment to embracing new solutions that positively impact our team, the communities we serve and the health of our planet. Foodies Welcome.

Conagra Brands is an equal opportunity employer and considers qualified applicants for employment without regard to sex, race, color, religion, ethnic or national origin, gender, sexual orientation, gender identity or expression, age, pregnancy, leave status, disability, veteran status, genetic information and/or any other characteristic or status protected by national, federal, state or local law. Reasonable accommodation may be made upon request.
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