22,410 Operations Leaders jobs in the United States

Talent Community Local AMS: Project Managers, Business Development, and Facility Operations Leaders
Job ID

Posted
28-Mar-2025
Role type
Full-time
Areas of Interest
Building Management, Facilities Management, Project Management
Location(s)
Atlanta - Georgia - United States of America, Charlotte - North Carolina - United States of America, Washington, D.C. - District of Columbia - United States of America
CBRE is using this platform to provide general information to individuals who want to learn more about a career at CBRE. If an opportunity opens that matches your qualifications, we will reach out to you at that time. We are growing a world-class organization with a world-class team and appreciate your interest in CBRE. We welcome you to explore our Careers ( page and apply directly to any positions that interest you. We will not consider the submission of resumes on this platform as an expression of interest in any posted position at CBRE.
Join CBRE's Growing Talent Community - Project Managers, Business Development, and Facility Operations Leaders
Are you ready to grow your career with a global leader in real estate services? CBRE is expanding our Facilities Management team and we're building a network of top-tier professionals across the Atlanta, Charlotte, and Washington, D.C. markets.
We are actively seeking talent in the following areas:
+ Construction Project Managers & Senior Project Managers
+ Business Development Managers
+ Account Managers
+ Area General Managers
These roles will be key to driving success within our Facilities business-helping us identify, scout, and secure new facilities contracts, and deliver exceptional service to our clients. We're looking for leaders and go-getters with a passion for operational excellence and client success.
**Why Join CBRE?**
At CBRE, you'll have the opportunity to work alongside the best in the industry, with access to:
+ Competitive compensation and benefits packages
+ Professional development and career growth support
+ A diverse, inclusive, and innovative culture
+ Industry-leading tools and technology
+ The ability to make a real impact across multiple industries and markets
Whether you're an experienced project manager or a business development leader with a strong network, we want to connect with you.
Be part of something bigger. Join our talent community today and take the first step toward a rewarding future with CBRE.
**Equal Employment Opportunity:** CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
**Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at or via telephone at (U.S.) and (Canada).
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)

Talent Community Local AMS: Project Managers, Business Development, and Facility Operations Leaders
Job ID

Posted
28-Mar-2025
Role type
Full-time
Areas of Interest
Building Management, Facilities Management, Project Management
Location(s)
Atlanta - Georgia - United States of America, Charlotte - North Carolina - United States of America, Washington, D.C. - District of Columbia - United States of America
CBRE is using this platform to provide general information to individuals who want to learn more about a career at CBRE. If an opportunity opens that matches your qualifications, we will reach out to you at that time. We are growing a world-class organization with a world-class team and appreciate your interest in CBRE. We welcome you to explore our Careers ( page and apply directly to any positions that interest you. We will not consider the submission of resumes on this platform as an expression of interest in any posted position at CBRE.
Join CBRE's Growing Talent Community - Project Managers, Business Development, and Facility Operations Leaders
Are you ready to grow your career with a global leader in real estate services? CBRE is expanding our Facilities Management team and we're building a network of top-tier professionals across the Atlanta, Charlotte, and Washington, D.C. markets.
We are actively seeking talent in the following areas:
+ Construction Project Managers & Senior Project Managers
+ Business Development Managers
+ Account Managers
+ Area General Managers
These roles will be key to driving success within our Facilities business-helping us identify, scout, and secure new facilities contracts, and deliver exceptional service to our clients. We're looking for leaders and go-getters with a passion for operational excellence and client success.
**Why Join CBRE?**
At CBRE, you'll have the opportunity to work alongside the best in the industry, with access to:
+ Competitive compensation and benefits packages
+ Professional development and career growth support
+ A diverse, inclusive, and innovative culture
+ Industry-leading tools and technology
+ The ability to make a real impact across multiple industries and markets
Whether you're an experienced project manager or a business development leader with a strong network, we want to connect with you.
Be part of something bigger. Join our talent community today and take the first step toward a rewarding future with CBRE.
**Equal Employment Opportunity:** CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
**Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at or via telephone at (U.S.) and (Canada).
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)

Talent Community Local AMS: Project Managers, Business Development, and Facility Operations Leaders
Job ID

Posted
28-Mar-2025
Role type
Full-time
Areas of Interest
Building Management, Facilities Management, Project Management
Location(s)
Atlanta - Georgia - United States of America, Charlotte - North Carolina - United States of America, Washington, D.C. - District of Columbia - United States of America
CBRE is using this platform to provide general information to individuals who want to learn more about a career at CBRE. If an opportunity opens that matches your qualifications, we will reach out to you at that time. We are growing a world-class organization with a world-class team and appreciate your interest in CBRE. We welcome you to explore our Careers ( page and apply directly to any positions that interest you. We will not consider the submission of resumes on this platform as an expression of interest in any posted position at CBRE.
Join CBRE's Growing Talent Community - Project Managers, Business Development, and Facility Operations Leaders
Are you ready to grow your career with a global leader in real estate services? CBRE is expanding our Facilities Management team and we're building a network of top-tier professionals across the Atlanta, Charlotte, and Washington, D.C. markets.
We are actively seeking talent in the following areas:
+ Construction Project Managers & Senior Project Managers
+ Business Development Managers
+ Account Managers
+ Area General Managers
These roles will be key to driving success within our Facilities business-helping us identify, scout, and secure new facilities contracts, and deliver exceptional service to our clients. We're looking for leaders and go-getters with a passion for operational excellence and client success.
**Why Join CBRE?**
At CBRE, you'll have the opportunity to work alongside the best in the industry, with access to:
+ Competitive compensation and benefits packages
+ Professional development and career growth support
+ A diverse, inclusive, and innovative culture
+ Industry-leading tools and technology
+ The ability to make a real impact across multiple industries and markets
Whether you're an experienced project manager or a business development leader with a strong network, we want to connect with you.
Be part of something bigger. Join our talent community today and take the first step toward a rewarding future with CBRE.
**Equal Employment Opportunity:** CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
**Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at or via telephone at (U.S.) and (Canada).
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)

Operations Lead
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: Secret
Employee Type: Regular
Percentage of Travel Required: Up to 10%
Type of Travel: Continental US
* * *
**The Opportunity:**
Are you ready to revolutionize financial auditability and transportation logistics? We're seeking a successful, experienced Operations Lead to join our team in implementing a cutting-edge software system that will transform how USTRANSCOM manages finances and supply chains. The ideal candidate will be responsible for overseeing and optimizing IT operations to ensure efficient and effective delivery of services.
If you're passionate about leveraging technology to streamline operations and enhance transparency, this is your chance to make a significant impact. Join us in building the future of financial and logistical management!
**Responsibilities:**
+ Lead and coordinate the execution of production schedules for USTRANSCOM IT systems
+ Develop strategies to optimize computer system resources and improve operational efficiency
+ Oversee the prompt identification and resolution of production-related issues - Establish and maintain critical relationships with stakeholders to ensure seamless delivery of IT services
+ Supervise and mentor staff operations teams, fostering a culture of operational excellence
+ Develop and implement operational policies and procedures aligned with USTRANSCOM requirements
+ Provide regular reporting on operational performance and key metrics to leadership
+ Ensure compliance with DoD and USTRANSCOM security and operational standards
+ Drive continuous improvement initiatives across operations
**Qualifications:**
_Required:_
+ Bachelor's degree in IT, Computer Science, Operations Management, or related field
+ 8-11 years of experience in IT operations management, with at least 3 years in a leadership role
+ Strong knowledge of IT service management principles and ITIL framework
+ Proven experience in production scheduling, resource optimization, and capacity planning
+ Excellent leadership, communication, and problem-solving skills
+ Experience working in DoD or government IT environments
+ Active Secret security clearance
_Desired:_
+ SAFe Agile experience
+ SAFe Agilist Certification 
+ Familiarity with Agile and traditional project management methodologies
+ Relevant certifications (e.g., ITIL Expert, PMP, CISSP) are highly desirable
+ Master's degree in IT, Computer Science, Engineering, or related field of study
+ Active Top Secret security clearance
-
**___**
**What You Can Expect:**
**A culture of integrity.**
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
**An environment of trust.**
CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
**A focus on continuous growth.**
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.
**Your potential is limitless.** So is ours.
Learn more about CACI here. ( Range** : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here ( .
Since this position can be worked in more than one location, the range shown is the national average for the position.
The proposed salary range for this position is:
$90,300-$189,600
_CACI is_ _an Equal Opportunity Employer._ _All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any_ _other protected characteristic._

Operations Lead
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: Secret
Employee Type: Regular
Percentage of Travel Required: Up to 10%
Type of Travel: Continental US
* * *
**The Opportunity:**
Are you ready to revolutionize financial auditability and transportation logistics? We're seeking a successful, experienced Operations Lead to join our team in implementing a cutting-edge software system that will transform how USTRANSCOM manages finances and supply chains. The ideal candidate will be responsible for overseeing and optimizing IT operations to ensure efficient and effective delivery of services.
If you're passionate about leveraging technology to streamline operations and enhance transparency, this is your chance to make a significant impact. Join us in building the future of financial and logistical management!
**Responsibilities:**
+ Lead and coordinate the execution of production schedules for USTRANSCOM IT systems
+ Develop strategies to optimize computer system resources and improve operational efficiency
+ Oversee the prompt identification and resolution of production-related issues - Establish and maintain critical relationships with stakeholders to ensure seamless delivery of IT services
+ Supervise and mentor staff operations teams, fostering a culture of operational excellence
+ Develop and implement operational policies and procedures aligned with USTRANSCOM requirements
+ Provide regular reporting on operational performance and key metrics to leadership
+ Ensure compliance with DoD and USTRANSCOM security and operational standards
+ Drive continuous improvement initiatives across operations
**Qualifications:**
_Required:_
+ Bachelor's degree in IT, Computer Science, Operations Management, or related field
+ 8-11 years of experience in IT operations management, with at least 3 years in a leadership role
+ Strong knowledge of IT service management principles and ITIL framework
+ Proven experience in production scheduling, resource optimization, and capacity planning
+ Excellent leadership, communication, and problem-solving skills
+ Experience working in DoD or government IT environments
+ Active Secret security clearance
_Desired:_
+ SAFe Agile experience
+ SAFe Agilist Certification 
+ Familiarity with Agile and traditional project management methodologies
+ Relevant certifications (e.g., ITIL Expert, PMP, CISSP) are highly desirable
+ Master's degree in IT, Computer Science, Engineering, or related field of study
+ Active Top Secret security clearance
-
**___**
**What You Can Expect:**
**A culture of integrity.**
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
**An environment of trust.**
CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
**A focus on continuous growth.**
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.
**Your potential is limitless.** So is ours.
Learn more about CACI here. ( Range** : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here ( .
Since this position can be worked in more than one location, the range shown is the national average for the position.
The proposed salary range for this position is:
$90,300-$189,600
_CACI is_ _an Equal Opportunity Employer._ _All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any_ _other protected characteristic._

**MANTECH** seeks a proactive and technically proficient Frontline **Operations Support Lead** to guide and optimize the performance of our 24/7 multi-site operations center. In this pivotal role, you will develop support protocols, implement training strategies, and drive compliance efforts that ensure efficient and reliable frontline operations. This role is ideal for a collaborative leader who thrives in high-uptime environments and has experience with cloud, ITSM, and compliance frameworks.
**Responsibilities:**
+ You will help shape the foundational support structure for mission-critical systems by leading key initiatives in process improvement, compliance, and training. Responsibilities include but are not limited to:
+ Creating and implementing best practices for a frontline support team responsible for rapid identification and resolution of production issues under strict SLOs, with seamless escalation processes
+ Providing advanced technical implementation support within customer environments, including the development and validation of cloud-based support workflows integrated with existing ITSM platforms
+ Collaborating with the Project Manager to scope, plan, and develop a comprehensive training program for 24/7 Frontline Operations Support Agents across multiple sites
+ Supporting NIST 800-53 compliance as it relates to frontline operations by reviewing, revising, and developing documentation, interpreting requirements, identifying gaps, and providing audit support
**Minimum Qualifications:**
+ Bachelor's degree in Computer Science, Technology, Engineering, Mathematics, or 4 years of equivalent experience in lieu of degree; Associate's Degree and 2 additional years of experience may also be considered in place of a Bachelor's
+ 10+ years of relevant experience in operations management, project management, systems engineering, or similar
+ 3 years of experience in automating infrastructure provisioning, developer operations, continuous integration/delivery, and cloud-based solution architecture design, build, and deployment
+ Experience with physical and virtual infrastructure (e.g., servers), operating systems, and container orchestration platforms (e.g., Kubernetes)
**Preferred Qualifications:**
+ Experience working in classified operations centers
+ Familiarity with scalable networking technologies such as Load Balancers and Firewalls, as well as web standards like REST APIs and security mechanisms
+ Hands-on experience with deployment and orchestration tools including Docker, Kubernetes, Mesos, OpenStack, Puppet, Chef, Salt, Ansible, and Jenkins
+ Experience with Linux or Unix system administration and common IT security practices including encryption, certificates, and key management
+ Proven ability to design, build, and deploy scalable cloud-based solution architectures
+ Experience working directly with and managing external partners or customers
+ Understanding of open-source server software such as NGINX, RabbitMQ, Redis, and Elasticsearch
+ PMP certification or equivalent project management experience
+ Experience working with ServiceNow
**Clearance Requirements:**
+ An active/current TS/SCI with Polygraph clearance
**Physical Requirements:**
+ Must be able to remain in a stationary position 50%
+ Needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
+ Frequently communicates with co-workers, management, and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.
ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you are a qualified individual with a disability and require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please email us at and provide your name and contact information.

Operations Lead
Charlotte, North Carolina;New York, New York
**To proceed with your application, you must be at least 18 years of age.**
Acknowledge
Refer a friend
**To proceed with your application, you must be at least 18 years of age.**
Acknowledge ( Description:**
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
**Job Description:**
This job is responsible for overseeing a unit or section of a segment for a site, region, or product line within the bank's internal operations. Key responsibilities include identifying, analyzing, and resolving complex problems, ensuring compliance with policies, and identifying opportunities to improve process performance and operating efficiency. Job expectations include knowledge of operations support management and expertise in functional area(s) gained through increasingly more responsible management positions in operations.
This role will be responsible for monitoring the completeness and accuracy associated with the firms Deposit Insurance determination and associated compliance to FDIC 370. Bank of America, NA holds over $2 trillion of deposits spanning across 60 million customers holding 95 million accounts. This person will serve as an escalation point to resolve broad and complex operational issues, develops and implements procedures to enhance unit productivity and efficiency, and manage business change. Requires broad business knowledge, thorough knowledge of operations support management and expertise in functional product area(s) gained through increasingly more responsible management positions in operations. This person will be responsible in building relationships with multiple lines of business (Consumer, GWIM, Private Bank) along with multiple technology teams all with an effort to keep the firm compliant to FDIC Regulatory requirements. Employees at this level are often required to interact with senior management within Operations and across the firm as part of the annual certification activities, in addition the associate will be responsible for leading US and India based resources to complete all activities. Decisions made will have significant impact to the firms Regulatory, Financial, Reputational and Operational risk to the Bank. On a tri-annual basis this associate will be responsible for leading regulatory exam preparatory activities while also leading the FDIC examiner through our compliance activities associated with FDIC 370.
This role will be responsible for the analysis and resolution of highly complex operations problems and initiatives requiring exceptional handling and/or coordination of multiple operational and/or product specialists to resolve. They may manage projects and/or the introduction of new initiatives, systems, products/services and processes and coordinate necessary expertise across multiple operations functions and/or products.
- Ensure delivery of complete, accurate and timely regulatory reports to regulatory agencies.
- Executes control practices, including compliance with all regulatory/policy requirements and data quality standards
- Document key risks, performance indicators, desktop procedures including controls and metrics related to reporting. Execute QA/QC and report production tasks for regulatory reports.
- Respond to regulatory agencies and internal control partners on inquiries and reporting breaches
- Participate and represent the reporting function to control partners (e.g., Audit and Compliance)
- Identify, track, and remediate errors/breaches, data issues and control enhancements that impact the respective reports
- Partner with upstream process owners and data providers to improve data quality of regulatory reports
- Partner with NFRR Regulatory Interpretation and Technology teams to review and maintain data dictionaries for completeness of business requirements and ensure completeness of all operational and reporting requirements.
- Assist with NFRR report centralization which includes performing current state assessments, understanding the effectiveness of controls, determining process risks, and executing plans to incorporate the reporting process into the NTCO organization; Ensure smooth transition and cut over of NFRR reports in target state including appropriate hand over and staff transfer.
- Partner with technology team and business analysts in providing requirements and user acceptance testing (UAT).
**Responsibilities:**
+ Develops and implements procedures to enhance productivity and efficiency and manage business change
+ Serves as an escalation point to resolve broad and complex operational issues
+ Responsible for expense management, reporting and forecasting for operations areas managed as well as compensation decisioning, talent planning, and performance management at a senior level
**Managerial Responsibilities:**
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.
+ Diversity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company D&I goals.
+ Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
+ Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
+ Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
+ People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
+ Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
+ Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
+ Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.
**Required Skills:**
- Experience working in the consumer space with detailed knowledge of entity structure (Sole Prop, Estates, Trusts)
- Experience in any of the following areas: Operations/Finance/Risk/Compliance
- Strong technical and data analytical skills (i.e., Excel, and other similar applications) with experience in analyzing, managing and reporting from large sets of structured data (e.g., books and records data).
- Communicates effectively in both oral and written formats and tailors message appropriately to audience
- Demonstrated intellectual curiosity and operational excellence experience
- Able to think critically to quickly analyze and resolve issues
- Influences and delivers results through collaborative relationship with key partners and stakeholders
- Works independently to prioritize work and deliver against regulatory deadlines and a dynamic environment
**Desired Skills:**
- Audit experience
- Experience interacting with regulatory agencies and /or reg exams.
- Regulatory reporting experience and/or experience in a global markets regulatory reporting environment or exposure to position/transaction processes/life cycle
- Regulatory reporting experience and/or experience in global banking regulatory reporting environment or exposure to deposit/ liability balance reports, payment transactions and anti-money laundering
- Experience in technology implementation projects including involvement in building new systems to meet complex reporting requirements
- Professional Qualifications (Accountancy Qualifications)
**Skills:**
+ Business Operations Management
+ Drives Engagement
+ Process Management
+ Process Performance Measurement
+ Result Orientation
+ Customer and Client Focus
+ Planning
+ Reporting
+ Risk Management
+ Talent Development
+ Adaptability
+ Data Management
+ Interpret Relevant Laws, Rules, and Regulations
**Shift:**
1st shift (United States of America)
**Hours Per Week:**
40
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
To view the "Know your Rights" poster, CLICK HERE ( .
View the LA County Fair Chance Ordinance ( .
Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work.
This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.

Operations Lead
Charlotte, North Carolina;New York, New York
**To proceed with your application, you must be at least 18 years of age.**
Acknowledge
Refer a friend
**To proceed with your application, you must be at least 18 years of age.**
Acknowledge ( Description:**
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
**Job Description:**
This job is responsible for overseeing a unit or section of a segment for a site, region, or product line within the bank's internal operations. Key responsibilities include identifying, analyzing, and resolving complex problems, ensuring compliance with policies, and identifying opportunities to improve process performance and operating efficiency. Job expectations include knowledge of operations support management and expertise in functional area(s) gained through increasingly more responsible management positions in operations.
This role will be responsible for monitoring the completeness and accuracy associated with the firms Deposit Insurance determination and associated compliance to FDIC 370. Bank of America, NA holds over $2 trillion of deposits spanning across 60 million customers holding 95 million accounts. This person will serve as an escalation point to resolve broad and complex operational issues, develops and implements procedures to enhance unit productivity and efficiency, and manage business change. Requires broad business knowledge, thorough knowledge of operations support management and expertise in functional product area(s) gained through increasingly more responsible management positions in operations. This person will be responsible in building relationships with multiple lines of business (Consumer, GWIM, Private Bank) along with multiple technology teams all with an effort to keep the firm compliant to FDIC Regulatory requirements. Employees at this level are often required to interact with senior management within Operations and across the firm as part of the annual certification activities, in addition the associate will be responsible for leading US and India based resources to complete all activities. Decisions made will have significant impact to the firms Regulatory, Financial, Reputational and Operational risk to the Bank. On a tri-annual basis this associate will be responsible for leading regulatory exam preparatory activities while also leading the FDIC examiner through our compliance activities associated with FDIC 370.
This role will be responsible for the analysis and resolution of highly complex operations problems and initiatives requiring exceptional handling and/or coordination of multiple operational and/or product specialists to resolve. They may manage projects and/or the introduction of new initiatives, systems, products/services and processes and coordinate necessary expertise across multiple operations functions and/or products.
- Ensure delivery of complete, accurate and timely regulatory reports to regulatory agencies.
- Executes control practices, including compliance with all regulatory/policy requirements and data quality standards
- Document key risks, performance indicators, desktop procedures including controls and metrics related to reporting. Execute QA/QC and report production tasks for regulatory reports.
- Respond to regulatory agencies and internal control partners on inquiries and reporting breaches
- Participate and represent the reporting function to control partners (e.g., Audit and Compliance)
- Identify, track, and remediate errors/breaches, data issues and control enhancements that impact the respective reports
- Partner with upstream process owners and data providers to improve data quality of regulatory reports
- Partner with NFRR Regulatory Interpretation and Technology teams to review and maintain data dictionaries for completeness of business requirements and ensure completeness of all operational and reporting requirements.
- Assist with NFRR report centralization which includes performing current state assessments, understanding the effectiveness of controls, determining process risks, and executing plans to incorporate the reporting process into the NTCO organization; Ensure smooth transition and cut over of NFRR reports in target state including appropriate hand over and staff transfer.
- Partner with technology team and business analysts in providing requirements and user acceptance testing (UAT).
**Responsibilities:**
+ Develops and implements procedures to enhance productivity and efficiency and manage business change
+ Serves as an escalation point to resolve broad and complex operational issues
+ Responsible for expense management, reporting and forecasting for operations areas managed as well as compensation decisioning, talent planning, and performance management at a senior level
**Managerial Responsibilities:**
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.
+ Diversity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company D&I goals.
+ Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
+ Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
+ Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
+ People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
+ Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
+ Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
+ Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.
**Required Skills:**
- Experience working in the consumer space with detailed knowledge of entity structure (Sole Prop, Estates, Trusts)
- Experience in any of the following areas: Operations/Finance/Risk/Compliance
- Strong technical and data analytical skills (i.e., Excel, and other similar applications) with experience in analyzing, managing and reporting from large sets of structured data (e.g., books and records data).
- Communicates effectively in both oral and written formats and tailors message appropriately to audience
- Demonstrated intellectual curiosity and operational excellence experience
- Able to think critically to quickly analyze and resolve issues
- Influences and delivers results through collaborative relationship with key partners and stakeholders
- Works independently to prioritize work and deliver against regulatory deadlines and a dynamic environment
**Desired Skills:**
- Audit experience
- Experience interacting with regulatory agencies and /or reg exams.
- Regulatory reporting experience and/or experience in a global markets regulatory reporting environment or exposure to position/transaction processes/life cycle
- Regulatory reporting experience and/or experience in global banking regulatory reporting environment or exposure to deposit/ liability balance reports, payment transactions and anti-money laundering
- Experience in technology implementation projects including involvement in building new systems to meet complex reporting requirements
- Professional Qualifications (Accountancy Qualifications)
**Skills:**
+ Business Operations Management
+ Drives Engagement
+ Process Management
+ Process Performance Measurement
+ Result Orientation
+ Customer and Client Focus
+ Planning
+ Reporting
+ Risk Management
+ Talent Development
+ Adaptability
+ Data Management
+ Interpret Relevant Laws, Rules, and Regulations
**Shift:**
1st shift (United States of America)
**Hours Per Week:**
40
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
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Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work.
This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.