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Join to apply for the Business Operations role at Pax Join to apply for the Business Operations role at Pax Get AI-powered advice on this job and more exclusive features. This range is provided by Pax. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $90,000.00/yr - $20,000.00/yr About Us Pax uses AI to automate tariff refunds (aka duty drawback) for retailers and manufacturers. Each year, 80% of eligible refunds—equivalent to $1 B—go unclaimed. Pax is the first AI-powered broker helping brands under $5 M reclaim 3-5% of their revenue. Our algorithms generate 15% more refunds than the industry leader and reduce processing time by 99% with AI. We are two technical founders: Penny got her PhD from MIT and, and was a former research scientist at Amazon & Flexport, where I encountered the problem firsthand. Chris is a second-time founder and former software engineer at Amazon, Brex, and TikTok. Why Join Us? Impact: Every process you improve directly unlocks new revenue — your work translates into contracts closed. Ownership: You’ll design and run the ops engine from scratch, not maintain someone else’s system. Growth: This role can scale into Head of CS / Ops as we grow from $2M → 10M ARR. Team: Work directly with CEO, GTM, and VP of Drawbacks. About The Role This role is the critical bridge between sales and fulfillment. You’ll own the client journey from contract signature to filing completion, building the systems that let us handle 10× client volume without adding headcount. You’ll be the glue : unblocking teammates, keeping clients moving, and ensuring nothing falls through the cracks. If operational efficiency feels like an Olympic sport to you — you’ll thrive here. This job will be hard. You'll context-switch 20 times a day. You'll own problems no one else can solve. You'll work directly with demanding customers while building the systems to serve them. But you'll also have more impact in 6 months than most people have in 5 years. What You’ll Do Client Journey Ownership — Take full responsibility for moving clients from “closed” to “filed.” Process Architecture — Design and optimize systems that scale throughput without adding people. Team Unblocking — Anticipate and eliminate bottlenecks for Ariana and sales. Client Coordination — Run meetings, manage follow-ups, and keep multiple client implementations on track. Operational Excellence — Document, automate, and streamline every repeatable process. Revenue Enablement — Make sure sales never has to pause or turn down profitable deals due to ops capacity. Who You Are/Must-Haves Obsessively Efficient: You see inefficiency as a personal insult and fix broken processes instinctively. Radically Independent: Given a goal, you figure it out without hand-holding. Systems Thinker: You solve today’s problem and prevent tomorrow’s. Intellectually Agile: You can learn trade compliance from scratch and be conversant in weeks. Customer-Obsessed: Clients trust you to guide them, keep them moving, and make them successful. Natural Coordinator: You juggle competing priorities and stakeholders without dropping balls. Non-Negotiables Ability to context-switch between strategic and tactical work Team-oriented Strong written and verbal client communication Systems-oriented thinking Perks & Benefits $90K-$120K + equity Daily lunch Ful health, dental, and vision coverage On-demand snacks, meals, and coffee to keep you fueled Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Consulting, Information Technology, and Sales Industries International Trade and Development Referrals increase your chances of interviewing at Pax by 2x Get notified about new Business Operations Specialist jobs in San Francisco, CA . San Francisco, CA 90,000.00- 135,000.00 9 hours ago San Francisco, CA 145,000.00- 160,000.00 5 days ago San Francisco, CA 90,000.00- 130,000.00 1 month ago Associate, Business Operations and Strategy San Francisco, CA 118,000.00- 170,000.00 2 weeks ago Strategy and Operations Lead, Global Partnerships Business Operations San Francisco, CA 147,000.00- 216,000.00 2 days ago San Francisco, CA 180,000.00- 280,000.00 2 weeks ago San Francisco, CA 130,000.00- 180,000.00 2 months ago Foster City, CA 80,000.00- 120,000.00 7 months ago Global Business Strategy and Operations Lead, GTM Senior Staff Business Operations Manager San Francisco, CA 137,600.00- 236,500.00 2 weeks ago Business Operations & Strategy Associate San Francisco, CA 150,000.00- 180,000.00 2 weeks ago San Francisco, CA 180,000.00- 240,000.00 2 weeks ago Senior Associate/Associate: Business Operations Business Operations Manager, Marketplace Redwood City, CA 150,000.00- 170,000.00 3 days ago Associate Principal, Business Operations and Strategy San Francisco, CA 147,000.00- 216,000.00 4 days ago Business Operations Manager, Communications Staff Business Operations Lead, Technology San Francisco, CA 115,200.00- 216,000.00 5 days ago San Francisco, CA 180,000.00- 240,000.00 2 months ago Strategy and Operations Senior Associate, Product GTM San Francisco, CA 118,000.00- 170,000.00 2 weeks ago San Francisco, CA 138,400.00- 264,150.00 4 days ago San Francisco, CA 80,000.00- 160,000.00 3 weeks ago We’re unlocking community knowledge in a new way. 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Business Operations at CloudTrucks is a high impact role where you will have the ability to help shape the direction of the company. This is a cross-functional, multi-disciplinary role. You'll lead or support various initiatives based on the needs of the business. Your role is to be an effective generalist and enable the company to scale more swiftly and efficiently. The prototypical background for bizops is consulting, finance, or another startup. Don't have this background but think you'll be a great candidate? Feel free to apply and tell us why!

Sample past bizops projects could include: unblocking operational issues to help accelerate growth, working cross-functionally to create process to enable smoother operations, researching new market opportunities, helping teams to get new initiatives from 0->1 etc.

Responsibilities

• You will work with teams to figure out how to get key projects from 0->1 or 1->scale
• You will drive strategic company alignment on cross-functional topics
• You will drive day to day operations and thrive off making the business run smoother
• You will lead creation, identification, and analysis of key metrics to drive business insights
• You will explore, research and analyze new growth opportunities
• You will work across multiple teams to improve project velocity
• You are willing to do whatever is required to drive better business results

• You are a driven, ambitious person with an innate sense of humility
• You have prior experience in finance/consulting/fast-paced startup
• You have prior project management experience (preferred)
• You have top-notch written and oral communication skills
• You have the ability to think strategically and analytically
• You thrive in a fast-paced environment
• You are very organized and capable of juggling many complex projects, all with strict deadlines, simultaneously

• Own the strategy and operations for key distribution channels and products
• Design and implement our most critical scaling initiatives, with a heavy focus on optimizing the speed with which we can onboard and support new customers
• Drive decisions around "build vs. buy" strategies for new tooling and systems we need to drive automation and scale - work closely with our engineering team to define design requirements for our "build" projects
• Support go-to-market strategy and commercialization (e.g., pricing, margin optimization) of current and future state products
• Partner with our Finance team to maintain a pulse on the financial health of our product lines - highlight key metrics we should be looking at, and call out relevant trends for us to get ahead on
• Be an integral part of yearly strategy and company goal planning
• Serve as "chief project manager" across all of the above, owning timelines and driving accountability on execution across the team

• 7+ years of experience in strategy and business operations in a high-growth environment; prior experience at a top-tier management consulting firm strongly preferred
• Ability to jump into new situations and quickly solve problems, with an eye toward architecting solutions that will scale
• Experience influencing and managing multiple stakeholders with varying priorities, and getting them to commit to executing against a shared goal
• Hyper-organized approach to project management, including coordinating efforts across multiple teams; comfort juggling multiple projects and priorities is critical
• Scrappy, roll-up-your-sleeves attitude - we thrive because we work harder, are more creative, and have zero ego when it comes to getting our hands dirty to build a business
• Familiarity with the banking and fintech industries is preferred, but not required - an interest in becoming an expert in this space, however, is a must

• Comprehensive health, dental, and vision plans, including options that are 100% covered by Column for you and 100% covered for your dependents!
• Comprehensive family planning and fertility benefits via partnership with Carrot, including reimbursement of up to $20,000 in qualified expenses
• FSA and HSA account options to enable use of pre-tax money for medical and dependent care expenses
• 401k plan, including self-directed brokerage options
• Flexible time-off policy - take the time off that you want and need to relax and recharge
• 100% paid parental leave, including 16 weeks for birth mothers, 12 weeks for primary caregivers, and 8 weeks for secondary caregivers
• Catered lunches and dinners for SF employees
• Commuter benefits
• Regular team building events, including annual offsite

Business Operations at CloudTrucks is a high impact role where you will have the ability to help shape the direction of the company. This is a cross-functional, multi-disciplinary role. You'll lead or support various initiatives based on the needs of the business. Your role is to be an effective generalist and enable the company to scale more swiftly and efficiently. The prototypical background for bizops is consulting, finance, or another startup. Don't have this background but think you'll be a great candidate? Feel free to apply and tell us why!

Sample past bizops projects could include: unblocking operational issues to help accelerate growth, working cross-functionally to create process to enable smoother operations, researching new market opportunities, helping teams to get new initiatives from 0->1 etc.

Responsibilities

• You will work with teams to figure out how to get key projects from 0->1 or 1->scale
• You will drive strategic company alignment on cross-functional topics
• You will drive day to day operations and thrive off making the business run smoother
• You will lead creation, identification, and analysis of key metrics to drive business insights
• You will explore, research and analyze new growth opportunities
• You will work across multiple teams to improve project velocity
• You are willing to do whatever is required to drive better business results

• You are a driven, ambitious person with an innate sense of humility
• You have prior experience in finance/consulting/fast-paced startup
• You have prior project management experience (preferred)
• You have top-notch written and oral communication skills
• You have the ability to think strategically and analytically
• You thrive in a fast-paced environment
• You are very organized and capable of juggling many complex projects, all with strict deadlines, simultaneously

• Build the systems for scale: Align the right tools and right process to stay one step ahead of scale.
• Drive special projects: Be the swiss army knife to deliver on the company's particular need that month: maybe it's a new HRIS, maybe it's researching potential aquihires, maybe it's a customer conference. You'll jump in, learn quickly, and deliver.
• Keep the train on the tracks: You'll handle operational details to keep everything running smoothly.

• 3-6 years of experience in consulting or at an early stagestartup.
• Problem solving. You pair first principles with analytical rigor to successfully solve problems.
• Proactivity. You identify and drive forward opportunities without being asked.
• Curiosity. You seek to understand, learn quickly, and are comfortable self teaching.
• Hunger. You are ambitious and push for excellence.
• Unmatched reliability. You do what you say you're going to do, always. You sweat the small stuff.
• No ego. You care about outcomes, not credit.

• Unmatched impact: You'll have a front-row seat to scaling, with exposure to all functions and the opportunity to impact every part of how Fractional AI works. Your growth path might look like standing up a new function within Fractional AI or continuing to scale our BizOps team.
• A huge and growing problem space: Getting gen AI into production is the challenge of our time - every C-Suite is trying to bridge the gap between AI in theory and AI in practice. We offer the solution to meet this need, have strong traction, and big ambitions.
• A team of thoughtful, curious, doers: We're a growing team of 25+ with veteran founders with billion+ exits. Working together in our San Francisco office means things like regular chess matches, team lunches nerding out about AI, and the right amount of banter.

• This is a 'catchall' role: not all parts of it are glamorous. Things like running down payroll issues and/or ensuring we meet our customers compliance requirements are mission critical. This role is a blend of strategy and pure operations.
• We are unapologetically building an engineering-first culture: this is how we build the team to meet the moment. We overdeliver for our clients by crafting a culture that enables the best engineers to thrive.

• Growth & GTM: Build a humming GTM engine from scratch: drive GTM strategy & metrics; collaborate on customer segmentation, core positioning, and pricing; generally connect the dots between marketing, sales, and product towards world-class PLG.
• Operations: Cultivate excellence across the company: run company operating cadence (QBRs, annual planning, performance reviews); identify and resolve cross-functional bottlenecks; craft best-in-class company culture & process with an employee-centric, systems-design mentality; design & oversee all business hiring plans to identify & attract world-class talent.
• Strategic leadership: Partner closely with CEO: act as trusted thought partner; run company staff meeting; define & track core business metrics; prep board materials & attend board meetings; oversee strategic product and financial planning; serve as a trusted proxy in select internal and external contexts; etc.
• Special projects: Manage high-level partner negotiations; product-manage new features; keep the wheels on the bus.

• Have 3-8 years experience, including at least:
  
  • 1-3 years in MBB, IB, PE, VC, or equivalent
  • 1-4 years at a high-performing Series A-C startup in Business Operations, Product Management, Chief of Staff, or similar roles
  • Bonus: former founder / founding employee
• A desired career trajectory towards Founder, COO, or GM
• Sharp: a structured, top-down, analytical thinker and communicator who can go toe-to-toe with the CEO.
• Curious: an insatiable and fast learner.
• Organized: a skilled project manager; exceptionally organized; enjoy bringing processes from 01 (even when not glamorous).
• Driven: have a strong bias to action; willing to get hands extremely dirty; willing to run through walls to get things done.
• Devoted to excellence: hold yourself to impeccably high standards & demonstrate obsessive attention to detail.
• Technical: understand developers and SaaS; you're an artist with a spreadsheet; you love automating processes with low-code tools (e.g., Zapier, Retool, Clay, maybe even some SQL/Python).

• We offer competitive salary and generous equity grants.
• Great healthcare coverage options (e.g., fully covered platinum plans).
• Paid commuter benefits & similar.
• Paid team lunch/meals during workdays.
• Flexible PTO plus 3 weeks of company-wide vacation a year (2 weeks in December, 1 week at the end of the summer).
• Flexible WFH and 1 month fully remote per year ("remote February").

• Exponential organic growth: We have product-market fit and are growing rapidly through word-of-mouth. Tandem supports thousands of patients every day, is doubling doctor users every quarter, and is working with the largest biopharma companies in the world.
• An AI-first business model: Our approach is distinctly enabled by AI, but our business will get stronger (not commoditized) as foundation models improve. We are building durability through two-sided network effects that will compound over time.
• Top tier investors: With the traction to support conviction in our model, we raised significant funding from investors (including Thrive Capital, General Catalyst, Bain Capital Ventures, and Pear VC) to build an exceptional team of engineers and operators.

• Own problems and outcomes from start to finish across the following areas:
  
  • Managing end-to-end operations for supporting a rapidly growing volume of patient and provider users
  • Propelling Tandem's growth across a wide range of specialties, geographies, and other market segments
  • Establishing Tandem as a critical strategic partner for life sciences companies
• Develop and maintain operational and financial performance analyses to drive prioritization decisions
• Build and scale new workflows and continuously identify and implement AI-powered efficiency gains in collaboration with engineers
• Explore, evaluate, and execute on new opportunities for the company, including strategic partnerships and new products and services
• Work closely with the rest of our team and CEO to make business decisions as we balance speed of growth and long-term profitability

• 1-10 years of experience working on a team that required analytical problem-solving, operational rigor, and outcome ownership (e.g., fast-growing startup, consulting, finance, a 0 -> 1 business line at a high-performing organization)
• Technical background and/or experience working with complex data (at minimum the role requires learning SQL and low-code tools)
• Strong written and verbal communication that allows you to be an effective participant in both internal debates and external relationships
• Track record of moving quickly, finding shortcuts, and going to unreasonable lengths to deliver on goals
• High NPS with your former teammates

• Commit to audacity. "Whether you think you can, or you think you can't - you're right."
• Do the math. Be rigorous, assume nothing.
• Find the shortest path. Use hacks, favors, and backdoors. Only take a longer road on purpose.
• Spit it out. Be direct, invite critique, avoid equivocation - we want right answers.
• Be demanding and supportive. Expect excellence from everyone and offer help to achieve it.
• Do what it takes to be number 1. We work hard to make sure we win.

• Fully covered medical, vision, and dental insurance.
• Memberships for One Medical, Talkspace, Teladoc, and Kindbody.
• Unlimited paid time off (PTO) and 16 weeks of parental leave.
• 401K plan setup, FSA option, commuter benefits, and DashPass.
• Lunch at the office every day and Dinner at the office after 7 pm.

• Partner closely with our concierge team to streamline workflows and improve speed, accuracy, and consistency across requests
• Build systems and lightweight processes to manage inbound and outbound member activity - from dining requests to hotel bookings
• Stand up dashboards to track team SLAs, fulfillment rates, and member satisfaction (NPS, resolution time, etc.)
• Own concierge CRM tracking and help design proactive GTM campaigns for high-value members (e.g. curated hotel drops, Blade offers)
• Define and monitor KPIs across ops and concierge - and use those insights to drive prioritization
• Identify high-impact automation opportunities and collaborate with engineering to reduce manual work

• 3-7 years of experience in business operations, strategy, or systems-building roles at a fast-moving startup (think: DoorDash, Instacart, Uber, Brex)
• Experience working directly with ops, support, or GTM teams - and improving how they run
• Strong with data and tools - you can build your own dashboards, slice raw data, and spot the signal
• Comfortable getting scrappy - building systems in Airtable, Notion, Zendesk, Slack, Zapier, etc.
• Obsessed with speed and quality - you notice small inefficiencies and fix them without being asked
• Excellent communicator who can work cross-functionally and move things forward fast

• High impact, real ownership - You'll be the architect behind the systems that make Atlas run.
• Early stage, no bureaucracy - We move quickly, cut the fluff, and give you room to build.
• Dream customer base - You'll build for some of the most interesting people in the world.
• Tight-knit, elite team - Work with ex-Apple, YC founders, and ops leaders who ship fast.
• Real upside - Competitive compensation and equity in a company with massive ambition.

• Upstream research to identify and stress test feasibility of new markets and product ideas to drive future growth
• Modeling and analytics - work closely with the product team to develop models identifying key inputs, leading indicators, and outputs of a product to drive decision-making
• Project management and execution - bring clarity to a constantly evolving, ambiguous environment by developing and executing project plans that address gaps
• Operational excellence - add firepower to initiatives of strategic importance across the entire organization including Talent/People Ops, Operations, Product, Strategy
• Fast and flexible adaptability - establish a beachhead quickly and create a playbook that will be filled in as we expand our talented team
• Product/feature launches - collaborate closely with teams across the organization including Operations, Product, Design, and Engineering to identify and clear blockers to ensure an on-time product or feature launch

• Telescopic mindset - able to zoom out to see the big picture and set the direction/roadmap of a project/product/initiative and then zoom in to execute
• Thrives when dealing with ambiguity and frequent changes that happen in a rapidly-growing company. Takes the initiative and is resourceful to dive deep into unfamiliar subject matter to gain a working knowledge to take a task and run with it
• Organized and an excellent communicator. Able to direct communications and direct traffic between different stakeholders with differing amounts of context
• Humility - shows a willingness to roll up one's sleeves and do the work necessary to finish a task/initiative
• Quantitative skills (including modeling) combined with a keen business acumen. Can take an abstract business concept and break it down into core components and model out the dependencies and relationships between them. Proficient with Excel
• 2+ years in strategy consulting at a top firm (MBB), business operations at a high standards company, or investment banking. It is a plus if you have an MBA or experience as an entrepreneur. We prefer someone with 6+ total years of work experience