499 Operations jobs in Sandston

Senior Business Operations Manager

23219 Richmond, Virginia $130000 Annually WhatJobs

Posted 5 days ago

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Job Description

full-time
Our client, a rapidly growing enterprise in the financial services sector, is seeking a highly skilled Senior Business Operations Manager to enhance their operational capabilities. This hybrid role is crucial for optimizing business processes, driving efficiency, and supporting strategic initiatives across the organization. You will be responsible for analyzing current operations, identifying areas for improvement, and implementing best practices in process management and operational excellence. The ideal candidate possesses a strong analytical mindset, exceptional problem-solving skills, and a proven ability to manage complex projects and cross-functional teams. You will collaborate closely with department heads to streamline workflows, improve data accuracy, and ensure seamless execution of business functions. This position demands a deep understanding of operational frameworks and a commitment to driving continuous improvement. While significant analysis, planning, and reporting can be conducted remotely, regular on-site presence is required for team collaboration, process validation, and stakeholder engagement within the company's premises. Key responsibilities include:

Key Responsibilities:
  • Analyze and map existing business processes to identify inefficiencies, risks, and opportunities for enhancement.
  • Design and implement improved operational workflows and procedures to increase productivity and reduce costs.
  • Develop and maintain key performance indicators (KPIs) to monitor operational health and effectiveness.
  • Lead and manage cross-functional projects focused on operational improvements and strategic objectives.
  • Collaborate with IT and other departments to implement new systems and technologies that enhance operational efficiency.
  • Provide training and guidance to team members on new processes and operational standards.
  • Ensure compliance with industry regulations and internal policies.
  • Manage vendor relationships related to operational tools and services.
  • Prepare comprehensive reports on operational performance and project status for senior management.
  • Act as a key point of contact for operational inquiries and issue resolution.

This role requires a Bachelor's degree in Business Administration, Operations Management, or a related field; an MBA is a plus. A minimum of 7 years of experience in business operations, process improvement, or a similar analytical role is essential. Proven experience in leading significant operational projects and driving change management initiatives is mandatory. Strong understanding of project management methodologies (e.g., Agile, Waterfall) and process improvement frameworks (e.g., Lean, Six Sigma). Excellent analytical, problem-solving, and communication skills. The ability to work effectively both independently and collaboratively in a hybrid work environment is critical. This position is based in Richmond, Virginia, US , and requires consistent on-site contribution alongside remote work capabilities. The successful candidate will be instrumental in refining the company's operational framework and ensuring its sustained growth and efficiency.
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Process Improvement Engineer

23218 Richmond, Virginia $90000 Annually WhatJobs

Posted 8 days ago

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Job Description

full-time
Our client is seeking an experienced Industrial Engineering professional to drive process improvements and operational efficiency in Richmond, Virginia, US . This role is pivotal in analyzing existing workflows, identifying bottlenecks, and implementing innovative solutions to optimize productivity and reduce costs. The successful candidate will leverage engineering principles, Lean Six Sigma methodologies, and data analysis to redesign processes across manufacturing, supply chain, and administrative functions.

Key Responsibilities:
  • Analyze current operational processes, identifying areas for improvement through data-driven methods.
  • Design, develop, and implement new or improved processes, systems, and workflows.
  • Lead and participate in Lean Six Sigma projects, driving continuous improvement initiatives.
  • Utilize statistical analysis, simulation, and modeling tools to evaluate process performance.
  • Develop and implement key performance indicators (KPIs) to measure process effectiveness.
  • Collaborate with cross-functional teams, including operations, quality assurance, and management, to implement changes.
  • Train staff on new processes and best practices.
  • Develop technical documentation, process maps, and standard operating procedures (SOPs).
  • Conduct feasibility studies and cost-benefit analyses for proposed process changes.
  • Stay abreast of industry trends and technological advancements in industrial engineering.
Qualifications include a Bachelor's degree in Industrial Engineering, Mechanical Engineering, or a related field. A Master's degree is a plus. Proven experience (3+ years) in process improvement, operations analysis, or industrial engineering is required. Certification in Lean Six Sigma (Green Belt or Black Belt) is highly desirable. Strong analytical, problem-solving, and project management skills are essential. Proficiency in process mapping software (e.g., Visio) and statistical analysis tools (e.g., Minitab) is expected. Excellent communication and interpersonal skills are necessary to influence stakeholders and drive change across the organization. This hybrid role offers a dynamic environment where you can make a tangible impact on our client's operational success.
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Manager I, Business Operations

23274 Richmond, Virginia Ricoh Americas Corporation

Posted 6 days ago

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Job Description

**Manager I, Business Operations**
**Position Profile**
The role is responsible for implementing business operations initiatives that support Sales, Sales Enablement, and Finance. This individual will develop collaborative partnerships with leadership to ensure compliance and effective utilization of Ricoh's sales strategy, processes, and tools.
**Job Duties and Responsibilities**
+ Develop, deploy, and govern processes to ensure strong and complete utilization of Sales Systems (Accounts, Activities, Contacts, Leads, Opportunities, Quotes). Collaborate with Sales Leaders and challenge ideas and thought processes as appropriate.
+ Drive pipeline and forecast accuracy within the CRM; refine processes based on feedback from Sales, Finance, and Supply Chain.
+ Manage sales quotas, including allocation and adjustments to align with financial plans.
+ Develop cross-organizational, aligned performance metrics.
+ Collect, validate, and analyze sales productivity data to guide sales performance.
+ Gather feedback from Sales Leaders and representatives to improve process consistency, efficiency, and effectiveness. Conduct research and analysis to identify barriers.
+ Lead implementation of process changes in collaboration with field operations teams. Drive change management and resolve issues related to functional process areas.
+ Conduct regular reviews of business operations to evaluate process performance. Facilitate two-way communication with sales leaders based on field input.
+ Collaborate with management and cross-functional teams on field sales initiatives, deployment, and training of new sales strategies, processes, and tools.
+ Provide input to the Sales Systems team on future SFA enhancements based on field feedback.
+ Maintain knowledge of all business unit sales drivers, including strategy, compensation, quotas, training, and field management.
+ Serve as a Subject Matter Expert for Sales Strategy, Process, and Tools.
+ Plan, execute, and coordinate cross-functional projects aimed at improving sales performance, reducing administrative burden, and enhancing profitability.
+ Collaborate with Sales, Sales Enablement, Marketing, Finance, HR, and IT to facilitate sales success.
+ Clearly communicate goals, expectations, and project purposes to positively influence stakeholders.
+ Work with functional and sales leadership to identify and select project team members.
+ Ensure accountability for individual tasks and overall project success.
+ Perform other duties as assigned.
**Qualifications**
+ Bachelor's Degree in Computer Science, Business, Information Technology, or equivalent.
+ 5+ years of experience in marketing or sales administration.
+ CRM experience (Oracle, Salesforce, NetSuite, Microsoft Dynamics); Oracle CRM-CPQ preferred.
+ Strong proficiency in Microsoft Office (Word, Excel, PowerPoint).
**Knowledge, Skills, and Abilities**
+ Deep understanding of marketing and sales processes and workflows.
+ Strong executive presentation and engagement skills.
+ Excellent project management, data management, training, and support capabilities.
+ Ability to build strong relationships with senior-level executives.
+ Exceptional written and verbal communication skills.
+ Solid business acumen and problem-solving abilities.
+ Effective time management, organizational, and leadership skills.
+ Ability to capture and document business and reporting requirements from multiple sources.
+ Skilled in managing simultaneous data analysis requests of varying scope.
+ Strong interpersonal skills; able to work independently and in team environments.
+ Capable of crisis management.
**Working Conditions, Mental and Physical Demands**
+ Typical office environment with adequate lighting, ventilation, and normal temperature and noise levels.
+ Diverse work assignments requiring interpretation and application of complex material and data.
+ Minimal physical effort; mostly sedentary work with occasional walking, standing, bending, and lifting (typically under 10 lbs).
+ Moderate dexterity required for regular use of tools such as calculators and keyboards.
+ Travel may be required to meet with leadership teams.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself:
At Ricoh, you can:
+ Choose from a broad selection of medical, dental, life, and disability insurance options.
+ Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
+ Augment your education with team member tuition assistance programs.
+ Enjoy paid vacation time and paid holidays annually
+ Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
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SR LEAD BUSINESS OPERATIONS MANAGER

23274 Richmond, Virginia Lumen

Posted 3 days ago

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Job Description

**About Lumen**
Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress.
We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
**The Role**
The Sr. Lead Business Operations Manager plays a central role in coordinating and executing the commercial planning process across the organization. This role is ideal for a highly organized and detail-oriented individual who excels at synthesizing data into clear, actionable formats and supporting cross-functional collaboration. The analyst will be responsible for managing planning tools, preparing executive-ready materials, and ensuring smooth operational execution of planning cycles.
**The Main Responsibilities**
**Key Responsibilities**
**Planning Process Coordination**
+ Lead the end-to-end execution of commercial planning cycles, including timelines, deliverables, and stakeholder alignment.
+ Maintain planning calendars, templates, trackers, and documentation to ensure consistency and transparency.
+ Support cross-functional teams in meeting planning milestones and submitting required inputs.
**Data Management & Visualization**
+ Collect and validate data from internal sources to support planning activities.
+ Prepare and format data using Excel and Power BI for review and discussion.
+ Create executive-level PowerPoint presentations and summaries that translate data into clear, visual narratives.
**Content & Asset Development**
+ Develop planning collateral including templates, dashboards, and proposal materials.
+ Maintain and enhance SharePoint sites to house planning resources and promote usability.
+ Ensure all materials are visually engaging, easy to understand, and aligned with business needs.
**Collaboration & Communication**
+ Partner with business operations, finance, and commercial teams to gather inputs and clarify requirements.
+ Translate complex data into high-level summaries and visual representations for leadership review.
+ Facilitate communication across teams to ensure alignment and timely delivery of planning components.
**What We Look For in a Candidate**
**Preferred Qualifications**
+ Strong proficiency in Excel, Power BI, and PowerPoint
+ 10-12 years related experince in Sales Operations, Revenue Operations, and FP&A
+ Experience managing planning processes or business operations in a commercial environment.
+ Excellent organizational skills and attention to detail.
+ Ability to communicate effectively with cross-functional teams and senior stakeholders.
**Compensation**
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors
Location Based Pay Ranges:
$103,711 - $38,281 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
108,896 - 145,195 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
114,082 - 152,109 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.
Learn more about Lumen's:
+ Benefits ( Bonus Structure
#LI-Remote
**What to Expect Next**
Requisition #:
**Background Screening**
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page ( . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
**Equal Employment Opportunities**
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
**Disclaimer**
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
**Application Deadline**
10/12/2025
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Senior Director- Business Operations

23274 Richmond, Virginia Lumen

Posted 2 days ago

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Job Description

**About Lumen**
Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress.
We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
**The Role**
The Senior Director, Business Operations is responsible for supporting the Accelerate and Growth Team (CRO Business Operations) by driving clarity, alignment and execution. This role enables better decision making, identification of key focus areas, and progress tracking of top initiatives aligned with regional, functional, and corporate objectives as outlined in the 3-Year Operating Plan.
**The Main Responsibilities**
+ Manage the Business Operations team, including:
+ Risk management: maintain the enterprise risk register and lead mitigation strategies
+ Rhythm of business: develop and manage operating cadences across the organization
+ Leadership planning: design and facilitate workshops, offsites, and strategic sessions
+ Confidentiality: uphold discretion across sensitive initiatives and communications and surge needs
+ Recognition and culture: drive employee engagement and recognition programs
+ Executive communications: shape messaging and engagement strategies across leadership, build and manage executive communications concepts
+ Develop and refine the management system to ensure visibility and accountability across business objectives, including financial and operational leading indicators
+ Serve as a critical adviser to leadership, helping progress key objectives and solve challenges across the enterprise
+ Design instrumentation to assess performance against targets, refine strategic vision, and identify improvement opportunities
+ Operate as a member of the management team, contributing to short- and long-term planning to meet annual goals
+ Plan, organize, and execute externally focused business strategies using programs and processes that optimize performance
+ Create executive-level messaging and presentations, representing leadership priorities across the Lumen organization, including:
+ Storyline design and executive messaging
+ Workback plans and stakeholder alignment
+ Presentation creation for Board of Directors, earnings calls, and enterprise-wide engagements
+ Provide oversight and create linkages for cross-functional initiatives, ensuring alignment and momentum across the senior leadership team
+ Other duties as assigned
**What We Look For in a Candidate**
+ Bachelors' degree in Business, Operations, or related field.
+ 15+ years of related experience 10+ years management experience, including in a commercial organization
+ Recognizable as a leader by possessing outstanding communication and interpersonal skills
+ Ability to quickly establish credibility and rapport with a broad set of executives and constituencies
+ Strong results orientation with demonstrated track record of success
+ Strong presentation and negotiation skills
+ Ability to work in a fast paced and independent environment
+ Ability to build and sustain high performing teams
+ Experience in liaising with multiple operational contacts at executive and senior management levels
+ High degree of adaptability
+ Strong Excel, quantitative, and technical skills
+ Experience working for publicly held, US owned, global corporation
+ Ability to support multiple locations
**Compensation**
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors
Location Based Pay Ranges:
$171,447 - $28,596 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
180,020 - 240,026 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
188,592 - 251,456 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process
Learn more about Lumen's:
+ Benefits ( Bonus Structure
#LI-Remot
#LI-HE1
Requisition #:
**Background Screening**
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page ( . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
**Equal Employment Opportunities**
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
**Disclaimer**
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
**Application Deadline**
10/12/2025
View Now

Operations Manager

23274 Richmond, Virginia CVS Health

Posted 9 days ago

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Job Description

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
**Position Summary**
The Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. Under the supervision of the Store Manager, the Operations Manager will maintain an engaged, productive store team through strong leadership, demonstrating initiative and leading by example.
The Operations Manager is responsible for supporting the Store Manager in the total leadership and strategic operation of a CVS/pharmacy store including:
+ Overall store management, supervision, and policy implementation
+ Sales and inventory management
+ Employee staffing, training, and development
+ Financial management
+ Customer service leadership
Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers are not eligible for direct promotion to Store Manager. Candidates with a short-term goal of becoming a CVS Store Manager should instead apply for Store Manager in Training openings.
Essential Functions:
1. Management
Lead others and work effectively with store crews
Supervise, assign and direct activities of the store's crew
Effectively communicate information to store crew and supervisors in an open and timely manner
Support Store Manager with actions plans for operational and service improvement
2. Customer Service
Assist customers with their questions, problems and complaints
Promote CVS customer service culture (greet, offer help, and thank)
**Required Qualifications**
+ Deductive reasoning ability, advanced analytical skills and computer skills.
+ Advanced communication skills, leadership, supervision, and influencing skill
+ Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise
**Preferred Qualifications**
+ Experience as a retail manager or supervisor
**Education**
High School diploma or equivalent preferred but not required.
**Anticipated Weekly Hours**
40
**Time Type**
Full time
**Pay Range**
The typical pay range for this role is:
$17.00 - $29.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
**Great benefits for great people**
We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
+ **Affordable medical plan options,** a **401(k) plan** (including matching company contributions), and an **employee stock purchase plan** .
+ **No-cost programs for all colleagues** including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
+ **Benefit solutions that address the different needs and preferences of our colleagues** including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit anticipate the application window for this opening will close on: 12/30/2025
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
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Operations Manager

23274 Richmond, Virginia WSP USA

Posted 16 days ago

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Job Description

WSP USA is initiating a search for an **Operations Manager!**
This position will be based out of our **Richmond, Virginia** office.
**This Opportunity**
Primary responsibilities include overseeing all activities of operations of the operations center. Communicating project objectives to the project team and other relevant personnel, compiling data to make assessments of the project's progress, identifying and resolving customer and client issues, and meeting key performance measures goals. The Operations Manager is a change leader and will analyze data to determine operations improvement opportunities.
**Your Impact**
+ Responsible for the performance of the operations team
+ Ensure all project key performance measures are successfully achieved
+ Point of contact for external client and manages customer relationship while reporting on project status
+ Develop project plans that identify resource and budgetary needs to achieve project objectives in planned timeframes
+ Provide leadership for the operations team by building and motivating team members to meet project goals, adhering to responsibilities and project milestones
+ Manage the operations activities and resources
+ Oversee and lead internal project team and client meetings
+ Manage and document internal contract changes that affect project cost or margin, coordinating with the project leadership
+ Review project and/or operations costs, including accruals, at least on a monthly basis with project leadership and project Finance Manager
+ Coordinate and assess ongoing quality control and participate in quality issue resolution
+ Develop operations standard operating procedures and internal controls
+ Direct, monitor, and evaluate the activities and performance of the staff
+ Monitor systems and procedures and make the necessary updates to ensure they are current.
+ Work closely with back-office and contact center system providers to assess, test, and implement components to meet project requirements
+ Perform evaluations of operating software and identify areas for efficiency and operational improvements and/or modifications to functionality
+ Interface with clients, subcontractors, vendors, and internal/external auditor
**Who You Are**
**Required Qualifications**
+ B.A. or B.S. in Business Administration or related field highly desired
+ Ten (10) years' experience with customer service or financial management
+ Five (5) years' experience providing customer service in a financial environment
+ Five (5) years' experience in a management position
+ Strong attention to detail and organizational skills
+ Strong written and verbal communication and presentation skills
+ Ability to work independently and under strict deadlines
+ Ability to maintain confidentiality and discretion properly
+ Strong customer relationship management skills
+ Ability to manage project costs and meet margin goals
+ Ability to assess and manage project risks
+ Ability to manage subcontractors and their agreements
+ Ability to assess and support change management activities
+ Strong leadership skills
+ Possess the skills and ability to learn and utilize new software products as introduced by the organization.
+ Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
+ Should possess an above average skill ability and knowledge of PC computers. The ability to develop, create, and utilize spreadsheet software (Microsoft Excel) and word processing software (Microsoft Word) on a daily basis. The individual should possess the skills and ability to learn and utilize new software products as introduced by the organization.
+ Ability to read and comprehend complex instructions, correspondence, and memos. Ability to write correspondence and staff memos. Ability to effectively present information in one-on-one situations to customers, clients, and other employees of the organization. Ability to read, analyze, and interpret common reports and documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to effectively present information to top management and public groups
+ Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
+ Ability to adhere to attendance requirements
+ Primarily sedentary physical work requiring ability to lift a maximum of 10 pounds
+ Must be able to lift, carry, walk, and stand
+ Vision for reading, recording, and interpreting information
+ Frequent speech communication, hearing and listening to maintain communication
+ Daily use of computer and keyboard, standard office equipment and telephone
+ Ability to access, input, and retrieve information from the computer
+ Frequent hand/eye coordination to operate computer keyboard and office equipment
#LI-MC1
**About WSP**
WSP USA is the U.S. operating company of WSP, one of the world's leading engineering and professional services firms. Dedicated to serving local communities, we are engineers, planners, technical experts, strategic advisors and construction management professionals. WSP USA designs lasting solutions in the buildings, transportation, energy, water and environment markets. With more than 15,000 employees in over 300 offices across the U.S., we partner with our clients to help communities prosper.
provides a flexible and agile workplace model while meeting client needs. Employees are also afforded a comprehensive suite of benefits including medical, dental, vision, disability, life, and retirement savings focused on providing health and financial stability throughout the employee's career.
At WSP, we want to give our employees the challenges they seek to grow their careers and knowledge base. Your daily contributions to your team will be essential in meeting client objectives, goals and challenges. Are you ready to get started?
WSP USA (and all of its U.S. companies) is an Equal Opportunity Employer Race/Age/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Disability or Protected Veteran Status.
The selected candidate must be authorized to work in the United States.
**NOTICE TO THIRD PARTY AGENCIES:**
WSP does not accept unsolicited resumes from recruiters, employment agencies, or other staffing services. Unsolicited resumes include any resume or hiring document sent to WSP in the absence of a signed Service Agreement where WSP has expressly requested recruitment/staffing services specific to the position at hand. Any unsolicited resumes, including those submitted to hiring managers or other business leaders, will become the property of WSP and WSP will have the right to hire that candidate without reservation - no fee or other compensation will be owed or paid to the recruiter, employment agency, or other staffing service.
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Operations Manager

23274 Richmond, Virginia Alamo Group Inc.

Posted 16 days ago

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Job Description

Old Dominion Brush Company LLC (ODB) is accepting applications to fill the position of Operations Manager in the department of Manufacturing Administration in Richmond, Virginia. The successful incumbent in this position will direct day-to-day operations of manufacturing activities, including production management and schedules, materials management, shipping/receiving, machine utilization, quality standards, overall plant capacity, material requirements planning, cost containment, and Lean Manufacturing. They will maintain responsibility for manufacturing and shipping quality of whole goods and parts according to the production schedule. They will develop a strategic plan to achieve productivity and efficiency goals and objectives, and will maintain safety of operations, maintenance of equipment and facilities and staffing requirements. The Operations Manager will perform the following duties personally or through their direct report leaders.
**Why ODB?**
The ODB (Old Dominion Brush) Company LLC has been manufacturing municipal products since 1910. ODB has been in the street sweeper brush and leaf and debris collection equipment business for 115 years with the knowledge and experience that is second to none. Using our 200,000 square foot state-of-the-art manufacturing facility and high volume purchasing, ODB offers the highest quality leaf and debris collections systems, street sweeper brushes, brooms, and replacement parts at competitive prices. Our Parent Company is the Alamo Group out of Seguin, TX.
ODB offers competitive pay and a wide range of employee benefits including:
+ Military-Friendly Employer - V3 Certified
+ Safety is #1 culture
+ Medical, Dental, and Vision Coverage on **Day 1 of employment**
+ 401(k) Retirement Savings Program with a Company **Match** upon hire
+ Profit Sharing
+ Paid Vacation, Sick Leave, and Holidays
+ Company Paid Short and Long-Term Disability Programs
+ Wellness Programs
+ 2 Employee Assistance Programs
+ Training and Development Programs (Learning & Development Academy)
+ Employee Tuition Reimbursement and Dependent Scholarship Programs
+ Employee Referral Program
+ And much more!
+ EOE/M/F/D/V
If interested in this exciting opportunity, please apply directly to the ODB job site: Careers - Old Dominion Brush Company (odbco.com) ( Functions of the Job:**
+ Determines staffing levels and labor schedules based on workloads and knowledge of products and materials. Maintains operating schedule relative to production demands and deadlines.
+ Develops a strategic plan to achieve productivity and efficiency goals and objectives.
+ Coordinates with Marketing, Engineering, and Production Planning regarding schedules and/or product concerns.
+ Coordinates with Purchasing to establish and maintain relationships with suppliers/vendors to help facilitate lead times of purchased components.
+ Coordinates with Engineering Manager to improve manufacturing capabilities of new or revised design elements of products.
+ Coordinates activities of Supervisors and Manufacturing Engineers to achieve production schedule in line with productivity and efficiency goals. Directs Supervisors to assure inventory accuracy. Drives lean initiatives and develops a culture of continued improvement.
+ Delegates, prioritizes, and oversees projects of supervisors. Initiates or recommends personnel actions(s) such as promotions, transfers, disciplinary measures, and/or terminations through appropriate channels and by following proper procedures. Completes and administers all direct reports performance evaluations.
+ Provides support to maintain a safe work environment that ensures compliance with all federal and state regulations.
+ Determines and selects quality plans to be used on each product designed, based on required specifications.
+ Coordinates activities of the maintenance personnel to assure equipment reliability and security of facility.
+ Ensures all safety, environmental, and quality policies and procedures are observed.
+ Establishes clear expectations and standards to maintain a clean and organized work area.
+ Complies with applicable laws and company policies.
+ Provides guidance and coaching to staff along with opportunities for training and professional development.
+ Collaborates with the President and HR Manager to resolve employee concerns.
+ Collaborates with the Purchasing Team to evaluate materials and alternative resources and help resolve supply problems to maintain quality and minimize disruption to the production schedule.
+ Stays current on manufacturing tools and techniques, as well as industry and market trends, to ensure ODB stays up to date with best practices, standards, and procedures.
+ Works in collaboratively to develop and analyze operations actual results vs. budget/forecast. Reviews discretionary spending requests for all operations.
+ Works in collaboration with management to improve communications including helping to facilitate meetings related to production, service parts, and performance.
+ Additional duties as assigned
**Knowledge, Skills, and Abilities (KSA's):**
+ Knowledge and understanding of production fabrication, welding, paint, mechanical assembly, warehouse, and related processes.
+ Experience with developing programs to address issues involving productivity, cost improvements, and quality.
+ Strong leadership, organizational, and communication skills both verbally and written. Able to effectively interact at all levels of the organization as well as with customers, contractors, community members, and other stakeholders.
+ Excellent strategic thinking abilities and strong analytical and problem-solving skills.
+ Ability to problem solve, persuade, and motivate. Strong leadership and managerial skills with a demonstrated ability to build a team for optimum performance.
+ Strong knowledge of manufacturing processes, quality standards, and best practices.
+ Demonstrated ability to apply manufacturing and inventory management knowledge and sound judgment to troubleshoot problems and offer suggestions for continuous improvement.
+ Highly organized, with strong project management skills and the ability to drive continuous improvement initiatives.
+ Knowledge and practical application of Lean manufacturing techniques.
+ Knowledge of OSHA regulations and a strong practitioner of building a safety culture.
+ Knowledge of manufacturing methods and experience in the design of making parts for applications on trucks or related vehicles.
+ Proficient in 3-D construction, design layouts, assembly drawings, and/or component part drawings required.
+ Knowledge of hydraulic, electrical, and pneumatic systems. Knowledge of design techniques for bending, welding, metal, and plastics as well as how subparts form weldments and higher assemblies.
+ Excellent computer skills. Proficient in Solid Works software program.
+ Ability to read and technically interpret engineering drawings. Ability to read and understand technical manuals.
+ Knowledge of engineering design standards and manufacturing capabilities.
+ Knowledge of Bill of Materials, configurator,stress analysis, material selection, and material sizing.
+ Demonstrated ability to exhibit and model **Alamo Group's Core Competencies** :
+ **Leading Change/Change Management** - Balance change and continually strive to improve business performance
+ **Leading People/Teamwork** - Design and implement strategies that maximize employee's potential and foster high ethical standards
+ **Communication** - Explain, advocate and express facts and ideas in a convincing manner and negotiate with individuals and groups
+ **Business Acumen** - Understand and interpret business metrics and utilizes latest business strategies to focus on outcomes and create opportunities for success
+ **Results Driven/Process** - Make timely and effective decisions and produce results through planning and implementation of processes, systems, and programs; stressing accountability and continuous improvement
**Education and Experience:**
+ Bachelor's degree in engineering or related areas, or equivalent experience.
+ Minimum 7-10 years' previous Manufacturing/Supervisory experience required, preferably in a heavy industrial environment.
**Working Conditions:**
+ Conditions will vary between manufacturing floor and office setting.
+ Regularly required to sit, talk, and hear. Frequent walking throughout the manufacturing plant. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
+ Ability to work days, nights, overtime, and/or weekends as needed.
+ May be required to travel at times.
**Notes:**
_The above information is intended to describe the general nature and level of work being performed by employees within this classification. It is not intended to be construed as a comprehensive list of all duties, responsibilities, and qualifications of employees so classified._
Alamo Group is proud to be an Equal Employment Opportunity, Affirmative Action employer. All qualified applicants will be considered without regard to race, national origin, color, religion, age, genetics, sex, sexual orientation, gender identity or expression, disability or veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing (where permitted by law).
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Operations Manager - RIC4

23274 Richmond, Virginia Amazon

Posted 16 days ago

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Job Description

Description
Job summary
Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. To achieve this, managers are expected to provide their team with the tools needed for success while driving improvements in productivity and efficiency through data-driven decisions and analytical problem-solving. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location.
Our Operation's workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer's door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer.
Key Responsibilities and Job Elements:
- Support, mentor, and motivate your salaried and hourly workforce
- Lead large-scope projects with site and regional impact
- Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance
- Manage safety, quality, productivity, and customer delivery promises
- Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives
- Lift up to 49 pounds and frequently push, pull, squat, bend, and reach
- Stand/walk for up to 12 hours during shifts
- Work in an environment where the noise level varies and can be loud
- Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)
- Continuously climb and descend stairs (applies to sites with stairs)
Our fulfillment network launches new Operations sites every year, providing various opportunities for your professional growth. We hire Operations Managers based on location preference and the business' current openings.
Basic Qualifications
- 3+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Preferred Qualifications
- 1+ years of performance metrics, process improvement or lean techniques experience
- Experience managing a team of 2+ salaried employees and 70+ indirect employees
- Experience scoping, leading, and implementing process improvements through: Lean process, Kaizen, and/or Six Sigma.
- Demonstrated problem solving skills and analytical skills
- Excellent customer service skills, communication skills and interpersonal skills
- Track record of meeting or exceeding department performance goals
- A Bachelor's or Master's degree in Engineering, Operations, Supply Chain/Logistics, or a related field.
- Experience in: military, manufacturing, automotive, biotech, electronics, energy, instrumentation, machinery, defense/aerospace, medical, cosmetics, production, or distribution environments.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $81,900/year in our lowest geographic market up to $150,100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.
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Operations Manager

23220 Richmond, Virginia $80000 Annually WhatJobs

Posted today

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Job Description

full-time
Our client is looking for a seasoned Operations Manager to oversee and optimize their daily business operations. This role requires a strategic thinker with strong leadership capabilities and a proven track record in improving efficiency and productivity. The Operations Manager will be responsible for managing a team, developing operational strategies, and ensuring the smooth execution of business processes. This is a Hybrid role, requiring a balance of in-office collaboration and remote flexibility.

Key Responsibilities:
  • Develop, implement, and manage operational policies and procedures to enhance efficiency and productivity.
  • Oversee the day-to-day operations of the department, ensuring seamless workflow and resource allocation.
  • Manage, train, and motivate a team of operational staff to achieve departmental goals.
  • Analyze operational data to identify areas for improvement and implement corrective actions.
  • Develop and manage departmental budgets, ensuring cost-effectiveness and optimal resource utilization.
  • Collaborate with other departments to align operational strategies with overall business objectives.
  • Ensure compliance with industry regulations and company standards.
  • Implement best practices in operational management to drive continuous improvement.
  • Monitor key performance indicators (KPIs) and report on operational performance to senior management.
  • Foster a positive and productive work environment.

Qualifications:
  • Bachelor's degree in Business Administration, Management, or a related field. Master's degree is a plus.
  • 5+ years of experience in operations management or a similar leadership role.
  • Demonstrated ability to develop and implement effective operational strategies.
  • Strong understanding of business principles and management best practices.
  • Excellent leadership, team management, and communication skills.
  • Proven experience in budget management and financial oversight.
  • Proficiency in project management and process improvement methodologies.
  • Ability to analyze complex issues and develop practical solutions.
  • Adaptability to a hybrid work environment, demonstrating strong self-management skills.
  • This position is based in Richmond, Virginia, US .
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