61,571 Optical Consultant jobs in the United States

Job Description

Description:

The Optical Consultant Floater travels throughout the regions to provide optical coverage at clinics as needed. Designs, measures, fits, and adapts lenses and frames for patient according to written optical prescription or specification. Assist patient with selecting frames. Measure customer for size of eyeglasses and coordinate frames with facial and eye measurements and optical prescription. Prepare work order for optical laboratory containing instructions for grinding and mounting lenses in frames. Verify exactness of finished lens spectacles. Adjust frame and lens position to fit client. May shape or reshape frames.

ESSENTIAL FUNCTIONS:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily with or without accommodation. The requirements listed below are representative, but not all inclusive, of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• Travels as directed to designated clinics to provide optical coverage due to absences or increased optical needs.
• Measure clients' bridge and eye size, temple length, vertex distance, pupillary distance, and optical centers of eyes, using measuring devices.
• Verify that finished lenses are ground to specifications.
• Prepare work orders and instructions for grinding lenses and fabricating eyeglasses.
• Assist clients in selecting frames according to style and color, and ensure that frames are coordinated with facial and eye measurements and optical prescriptions.
• Maintain records of customer prescriptions, work orders, and payments.
• Perform administrative duties such as tracking inventory and sales, submitting patient insurance information, and performing simple bookkeeping.
• Recommend specific lenses, lens coatings, and frames to suit client needs.
• Sell goods such as contact lenses, spectacles, sunglasses, and other goods related to eyes in general.
• Heat, shape, or bend plastic or metal frames in order to adjust eyeglasses to fit clients, using pliers and hands.
• Instruct clients in how to wear and care for eyeglasses and contact lenses.
• Determine clients' current lens prescriptions, when necessary, using lensometers or lens analyzers and clients' eyeglasses.
• Repair damaged frames.
• Obtain a customer's previous record, or verify a prescription with the examining optometrist or ophthalmologist.
• Arrange and maintain displays of optical merchandise.
• Understands back-up protocol for processing patients in the event of system outages.
• May work up patients for the Optometrist as needed.
• Maintains an appropriate professional appearance and demeanor in accordance with Company policies.
• Keep commitments and keep direct supervisor informed of work progress, timetables, and issues.
• Obtain and review medical history and/or records from patient.
• Maintain strict compliance with State, Federal and other regulations (e.g., OSHA, WC, HIPAA, ADA, FEHA, DOL, HR policies and practices).
• Other duties as assigned by management.

REQUIRED : At least 3 or more years of related work experience as an Optician / Optical Consultant, dispensing contact lenses and glasses. Ability to travel to clinics within a day’s notice.

DESIRABLE : Associates or Bachelor’s Degree.

CERTIFICATES/LICENSES/REGISTRATIONS:

• Certified Dispensing Optician (a plus)
• Valid Driver’s License.

KNOWLEDGE/SKILLS/ABILITIES/TALENTS:

• Ability to use a lensometer.
• Superior customer service and sales skills.
• Results Oriented (Energetic self-starter; sets realistic goals; meets commitments; persistent, prioritizes daily to achieve results).
• Customer Service Advocate (flexible and adaptive; empathetic; passionate; ethical).
• Ability to respond to common inquiries from customers, staff, vendors, or other members of the community.
• Ability to draw valid conclusions, apply sound judgment in making decisions, and to make decisions under pressure.
• Ability to interpret and apply policies and procedures.
• Must address others professionally and respectfully by actions, words and deeds.
• Detail oriented, organized, process focused, problem solver, self-motivated proactive, customer service focused.
• Displays independent judgment by willingness to make timely and accurate decisions based on available information that is sometimes vague or limited in nature.
• Ability to multitask effectively and work in a fast paced and sometimes ambiguous environment, without compromising quality of work.
• Ability to prioritize tasks and projects with limited direction, while understanding and contributing to the success of the clinic, Optometry and Company.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• This is primarily an office classification. Depending on the need of company, travel is required. Temperature conditions are controlled with limited direct exposure to hazardous physical substances. The noise level in the work environment is usually low to moderate.
• Ability to travel to offices as needed.
• While performing the duties of this job, the employee is regularly required to sit, stand, walk, handle, or feel, reach with hands and arms, see, talk and hear. The employee will frequently lift and/or carry reports, records and other materials that typically weigh less than 20 pounds. The employee is occasionally required to stoop, kneel, bend, or crouch.
• Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard, calculator, and other standard office equipment.

All of the information contained herein reflect general details as necessary to describe the principal functions of this classification, the level of knowledge and skill typically required and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Management reserves the rights to add, modify, change, or rescind the duties and/or work assignments of all positions, without advanced notice, and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

Notwithstanding any of the foregoing described job responsibilities, employee shall not engage in activities that constitute the practice of ophthalmology as prohibited under applicable law. Employee shall neither exercise control over nor interfere with the clinician-patient relationship. Clinicians shall have sole responsibility for all professional services provided to patients.

Job Description

Optical Sales Consultant – Entry-Level | Full Training Provided | Arden, NC

Are you passionate about fashion, love helping people, and thrive in a fun, upbeat environment? If you’ve worked in retail, customer service, or hospitality, this could be the perfect next step in your career!

Join Elite Eye Care in Arden, NC as an Optical Sales Consultant and become part of a supportive, team-oriented workplace where full training is provided to set you up for success. You’ll help customers select and order stylish eyewear, assist with fittings, and offer expert advice on eyewear care—all while delivering an outstanding client experience.

This isn’t just a job—it’s your chance to grow with a company that values teamwork, a relaxed atmosphere, and top-notch patient care. Plus, enjoy a great pay range of $15–$19/hour and no weekend hours !

Whether you have retail, serving, or bartending experience—or you’re new to optical sales—this role offers the perfect opportunity to launch a rewarding career.

Ready to join a team that invests in you? Apply today and start your journey as an Optical Sales Consultant with Elite Eye Care in Arden, NC!

• Provide exceptional customer service by understanding and assisting patients' needs. 
• Guide and assist patients in the eyewear and frame/lens selection process by using extensive knowledge of product lines and options to educate the client. 
• Maximize sales offerings and educate clients on lens options. 
• Use proper tools to take accurate measurements and fit/adjust eyewear for patient needs. 
• Promise accurate delivery & turnaround times meeting the patients' needs. Immediately notify the patient of any delays in delivery times. 
• Stock eyeglass cases, cleaners, and contact lens station, and ensure frame boards are full as applicable. 

• High School Diploma or GED required. 
• 1-3 years previous optical experience preferred  
• Fashion savvy and enjoy helping people in a customer setting. 
• Strong communication skills (verbal and written), including strong interpersonal skills. 
• Excellent problem-solving skills 
• Comfortable with sales and making transactions. 
• Ability to adjust priorities and manage time wisely in a fast-paced environment. 

We are seeking a dedicated and friendly Customer Service Representative to join our team at Climate Control Systems of Greenwood INC. As a key member of our customer service department, you will be responsible for providing exceptional service to our clients and ensuring their needs are met in a timely and professional manner.

• Answer incoming customer inquiries via phone, email, and in-person
• Assist customers with product information, pricing, and orders
• Resolve customer complaints and issues in a timely and efficient manner
• Process returns, exchanges, and refunds according to company policies
• Maintain accurate customer records and documentation

• High school diploma or equivalent
• Previous customer service experience preferred
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize in a fast-paced environment
• Proficient in Microsoft Office and CRM software

If you are a customer-focused individual with a passion for helping others, we would love to hear from you. Apply now to join our team at Climate Control Systems of Greenwood INC!

Position Overview

We are seeking a highly motivated Remote Customer Service Representative to join our global support team. This role is essential in ensuring seamless communication with our clients, vendors, project partners, and internal teams. The ideal candidate will provide professional, timely, and effective customer support while representing the values and standards of TECHINT Engineering & Construction.

Key Responsibilities

• Serve as the first point of contact for customer inquiries via phone, email, and virtual platforms.
• Provide information regarding company services, project updates, and general support inquiries.
• Assist clients and vendors in navigating company processes, documentation, and service requests.
• Coordinate with project managers, engineers, and administrative teams to resolve customer concerns efficiently.
• Track, log, and follow up on customer requests in line with company service standards.
• Escalate complex issues to appropriate departments while maintaining ownership of resolution.
• Maintain strong knowledge of TECHINT’s ongoing projects, services, and global operations.
• Ensure compliance with company policies, procedures, and safety standards in all communications.
• Identify opportunities to improve customer experience and contribute feedback to management.

Qualifications

• High school diploma or equivalent required; Bachelor’s degree preferred.
• 2+ years of customer service experience, preferably in engineering, construction, or industrial sectors.
• Strong verbal and written communication skills in English (additional languages such as Spanish, Portuguese, or Italian are a plus).
• Ability to multitask, prioritize, and work independently in a fast-paced remote environment.
• Proficiency with Microsoft Office Suite, CRM systems, and remote communication tools (e.g., Teams, Zoom).
• Excellent problem-solving and organizational skills.
• A professional, client-focused attitude with the ability to handle sensitive information discreetly.

What We Offer

• Competitive compensation and benefits package.
• Remote work flexibility with opportunities for professional growth.
• Training and development programs to enhance skills and career advancement.
• The opportunity to be part of a global leader in engineering and construction projects.

TECHINT Engineering & Construction is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer support and ensuring a positive experience for our clients. This role requires effective communication skills, a strong ability to handle inquiries, and a commitment to resolving customer issues efficiently.

Duties

• Respond to customer inquiries via phone, email, and chat in a timely manner.
• Provide accurate information regarding products and services to enhance customer satisfaction.
• Process and manage customer accounts with attention to detail.
• Maintain records of customer interactions and transactions through data entry.
• Collaborate with team members to improve service delivery and client experience.
• Utilize Microsoft Office applications for documentation and reporting purposes.
• Demonstrate strong phone etiquette while engaging with customers.

Skills

• Proficiency in English; multilingual or bilingual skills are highly desirable.
• 2-3 years of recent Call Center experience is required !
• Strong communication skills with the ability to convey information clearly and effectively.
• Own internet is required.
• Must be flexible to work 1st or 2nd shift, with one Saturday out of a month.
• Excellent typing skills (35 wpm) with attention to detail for accurate data entry.
• Strong analytical skills to assess customer needs and provide appropriate solutions.
• Proficient computer skills, including knowledge of Microsoft Office Suite. We invite motivated individuals who are passionate about delivering excellent customer service to apply for this exciting opportunity.

Job Type: Full-time

Pay: $20.00 - $30.00 per hour

Expected hours: 40 per week

Benefits:

• Work from home

Work Location: Remote

Customer Service Representative Job Description

A Customer Service Representative interacts with customers to provide information, resolve issues, and promote products or services. They are the primary point of contact for customers, addressing inquiries, complaints, and feedback.

Primary Responsibilities:
- Respond to customer inquiries via phone, email, or chat
- Resolve customer complaints and issues in a timely and professional manner
- Provide accurate information about products or services
- Process customer transactions and manage accounts
- Identify and escalate complex issues to senior staff or specialized teams

Essential Skills:
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to work in a fast-paced environment and manage multiple priorities
- Proficiency in customer relationship management (CRM) software and other technology tools
- Strong attention to detail and organizational skills

Roles & Responsibilities:
- Handle customer complaints and provide solutions
- Build sustainable relationships with customers through open and interactive communication
- Meet sales targets and call handling quotas
- Keep records of customer interactions and maintain accurate documentation
- Collaborate with internal teams to resolve customer issues and improve overall customer experience

Education Requirements:
- High school diploma or equivalent required
- Associate's or bachelor's degree in business, communications, or related field preferred
- 1-2 years of experience in customer service or related field

Day-to-Day Duties:
- Respond to customer inquiries and resolve issues
- Provide product or service information to customers
- Process customer transactions and manage accounts
- Identify opportunities to upsell or cross-sell products or services
- Maintain knowledge of products or services and stay up-to-date on industry trends

The job description provides a clear overview of the Customer Service Representative role, highlighting key responsibilities, essential skills, and education requirements.

We are seeking a friendly, solution-oriented Customer Service Representative to join our team. In this role, you will be the first point of contact for customers, assisting them with inquiries, resolving issues, and providing a positive experience with our brand. The ideal candidate is empathetic, patient, and committed to customer satisfaction.

• Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner
• Resolve product or service issues by clarifying the customer’s complaint, determining the cause, and offering appropriate solutions
• Maintain detailed and accurate customer records using CRM tools or ticketing systems
• Escalate unresolved issues to the appropriate internal teams when necessary
• Provide information about products, services, policies, and promotions
• Follow up with customers to ensure their issues are resolved
• Meet individual and team performance metrics (e.g., response time, resolution time, satisfaction score)
• Maintain a positive, empathetic, and professional attitude toward customers at all times

• High school diploma or equivalent (Associate or Bachelor's degree a plus)
• Proven experience in a customer service role (retail, call center, or online)
• Excellent verbal and written communication skills
• Strong problem-solving and multitasking abilities
• Proficiency with customer service software, CRM platforms, or help desk systems (e.g., Zendesk, Freshdesk, Salesforce)
• Ability to stay calm under pressure and handle challenging situations

We are seeking a friendly and reliable Customer Service & Helpdesk Representative to join our team. You will be the first point of contact for customers, assisting with questions, resolving issues, and ensuring a positive experience.

Responsibilities:

• Troubleshoot basic technical issues.
• Escalate complex problems when necessary.
• Keep accurate records of interactions.
• Follow up to confirm resolution and satisfaction.

Requirements:

• Good communication and problem-solving skills.
• Basic computer knowledge and willingness to learn new software.
• Patience and a customer-focused mindset.
• Previous customer service experience is a plus but not required.

Benefits:

• Flexible hours
• Remote work available
• Training provided
• Weekly pa

If you are organized, helpful, and enjoy working with people, we’d love to hear from you!

We are looking for a friendly, tech-savvy, and solutions-focused individual to join our team as a Customer Service & Helpdesk Representative. You will be the first point of contact for customers, assisting them with inquiries, troubleshooting.