9 Organizational Effectiveness jobs in the United States

Job Description

Job Description

As a Director, Organizational Effectiveness Consulting you will be a part of a fast-paced environment helping clients solve complex issues and delivering exceptional results. You are both a self-driven management consultant who excels at guiding organizations to accomplish their strategic objectives through effective execution, and a servant leader who believes that delivery excellence is essential and works to elevate the performance of the whole team. As a member of the Pioneer leadership team, you will contribute to the company and practice vision, strategy, and priorities. You will have opportunities to grow the business through client delivery, people leadership, practice development, and business development. You will be responsible for a team of consultants’ performance management and career development.

Our directors have the proven ability to effectively lead organizational effectiveness activities on transformation projects of medium to large size (global and non-global), ambiguous and complex structure, with varying technical and business requirements and thrive when they can dig in with their sleeves rolled up from day one to understand the internal landscape, build relationships with the client and internal team, and follow through on execution to achieve a desired outcome.

Responsibilities include:

Client Delivery

• Own a portfolio of projects with full oversight and responsibility for delivery excellence

• Lead or jump-start delivery efforts in the assigned practice

• Build, develop and maintain long-term relationships with clients at the C-Suite and Executive level

• Engage clients to develop creative solutions that meet their unique needs and help achieve business results through change transformational initiatives

Leadership

• Build and lead a highly capable and high performing team within the Organizational Effectiveness practice area

• Plan for team growth, partner and participate in the recruiting process to fill open roles

• Mange team members and projects to Pioneer methodologies and standard operating procedures

• Lead and support career progression for direct reports and scale their influence across the organization

• Manage key results and ensure each team member meets or exceeds expectations

Practice Development

• Contribute to practice action plan to grow sales, create new service offerings to find solutions to important client challenges

• Provide expertise to deepen and expand the firms’ product offerings and client solutions

• Act as a thought leader for the practice area (e.g., writing blog posts, articles, speaking at events, etc.)

• Provide ongoing training and coaching to the Organizational Effectiveness team

• Develop and maintain Pioneer practice standards and processes

Business Growth

• Drive revenue growth by supporting business development for existing and new accounts through strong, strategic relationships and smart measured prospecting and account management

• Provide subject matter expertise to scope opportunities, contribute to proposal development and proposal delivery

• Manage teams’ Statements of Work including SOW development, client onboarding, close-out, and customer satisfaction

Qualifications: 

• 5+ years of relevant experience in an external consulting or industry role, with experience leading teams in organizational effectiveness and/or change management

• 10+ years of experience in developing and leading organizational effectiveness strategies that support large scale process/technology projects and/or transformational initiatives including organizational effectiveness and design

• Experience implementing best-in-class change management solutions, methodologies, and tools

• Experience in business development and/or proposal development

• Proven track record of delivery; possesses a results-oriented mentality and is highly effective at coordination, execution, and follow-up focused on the critical priorities to drive positive results

• Experience working in and leading/managing in a matrixed environment

• Passionate about leading with humility, driving hard to do great work, while being connected to the team and things you love outside of work

• Ability to influence and develop trusting relationships with business leaders and cross-functional teams

• Ability to exercise discretion and independent decision-making in responding to unique situations

• Ability to strategically synthesize to draw out key themes, trends, and risks

• Exceptional verbal, written communications, and facilitation skills with the ability to clearly articulate complex ideas to a variety of audiences including executive leadership

• Ability to handle ambiguity and manage many responsibilities at one time to effectively partner with clients throughout the client project

• Track record of successfully fostering client account growth and development

• Proven skills in the identification and resolution of client challenges

• Demonstrated ability to effectively expand professional networks through strategic relationship building and engagement

• High proficiency with the Microsoft Office suite

• Ability to commute to various clients across the metro area of the city this role is posted for

• Bachelor’s degree preferred

Location:

• Pioneer Minneapolis Office: 212 N 3rd Ave, Minneapolis, MN 55401

The estimated salary range for this role is $160-205K annually. This is based on a wide array of factors unique to each candidate, including but not limited to skillset and years and depth of experience. This may differ from location to location. Bonuses and other incentives are awarded at the Company’s discretion and are based upon individual contributions and overall company performance. Pioneer is proud to offer a comprehensive benefits package that includes meaningful time off and paid holidays, parental leave, 401(k) including employer match, tuition reimbursement, and a broad range of health and welfare benefits including medical, dental, vision, life, long and short-term disability, etc.

#LI-KK1

**About Liquid I.V.**
This job description indicates in general the nature and levels of work, knowledge, skills, abilities and other essential functions expected of the role. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision. Ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to the company's mission, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Liquid I.V.
We are committed to building an inclusive culture of belonging that not only embraces the diversity of our people but also reflects the diversity of the communities in which we work and the customers we serve. We know that the happiest and highest performing teams include people with diverse perspectives that encourage new ways of solving problems, so we strive to attract and develop talent from all backgrounds and create workplaces where everyone feels seen, heard, and empowered to bring their full, authentic selves to work.
Liquid I.V. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
**About our Team:**
We are a world-class team of innovators and passionate change-makers, looking to develop transformative hydration solutions and make a meaningful impact on the world around us.
At Liquid I.V., we are committed to building an inclusive culture of belonging that not only embraces the diversity of our people but also reflects the diversity of the communities in which we work and the customers we serve.
Our team members enjoy a flexible and inclusive working environment, a highly collaborative and innovation-forward culture, generous benefits and perks that empower employees to champion their wellbeing every day, as well as an infinite supply of Liquid I.V. for extraordinary hydration.
**About the role:**
The Director of Organizational Effectiveness will serve in a key leadership role for advancing organizational performance and strengthening leadership and culture across the enterprise. This newly created role will be critical in aligning business goals with people strategies to drive change and transformation, as well as building capabilities throughout all levels of the organization.
The role reports into the Chief People & Culture Officer. At the moment, it would not have any direct reports, but will have a significant sphere of influence and need to collaborate within the People & Culture function.
This role will be responsible for building and executing our talent management approach - including performance, goal setting, functional and enterprise talent reviews and succession - to support an organization undergoing continued hyper-growth. This leader will play a critical role reading the organization for the future, helping to build new leadership and organizational capabilities.
The ideal candidate should have the following critical capabilities:
+ systems thinker and builder, with a proven track record of accurately diagnosing organizational dynamics and solutions;
+ designer of integrated programs and interventions, connecting them to overarching company strategies and improvement in engagement surveys;
+ organizational design;
+ change management to lead the organization and teams through change; and
+ cross-functional acumen with senior leaders, peers, and within the People & Culture team.
**Functions and duties of this role include, but not limited to:**
The Organizational Effectiveness Director will lead:
+ learning, training, and coaching programs with key external partners;
+ talent management program, which is in a test-to-scale build as we build enterprise proficiency around how to manage talent with a focus on growth and development and identify critical capabilities to ensure our marketplace leadership;
+ our performance management program (with strong collaboration with cross-functional and People & Culture leaders);
+ organizational change management, ensuring that growth is perceived to be positive; and
+ other major organizational effectiveness programs.
Additionally, the director may be asked to design interventions for specific teams and leaders with input and deployment support from the People & Culture business partners.  
Among some of the key capabilities include:
+ **Change management:**   help lead our organization through growth and change, and translate enterprise strategy into leadership and team behaviors
+ **Leadership capability design:**  design and deploy leadership frameworks, infrastructure and tools that are fit-for-purpose
+ **Influencing cross functionally:**  interpersonal and communication skills with the ability to navigate matrixed environments and enable change without direct ownership of all initiatives
+ **Talent and performance management:**  deep understanding of performance management systems that promote accountability, coaching and continuous feedback
**Qualifications:**
+ 12+ years of experience in OD/OE
+ CPG strongly preferred 
+ Bachelor's degree required;
+ MBA or advanced degree in organizational development, leadership, human resources or related field preferred
+ Proven leadership of cross-functional culture and transformation
+ Proficiency with building executive ready level decks via PPT or other presentation modes
+ Strong interpersonal skills to build healthy, collaborative, and trusting relationships across the company
+ Deep executive presence with excellent communication and interpersonal skills
**What We Give:**
+ 100% company-paid medical, dental and vision insurance for employees (PPO, HMO and Kaiser options).
+ A 401k plan with company match, short and long-term disability coverage.
+ A generous PTO and sick policy that includes 13+ paid annual holidays.
+ Wellness classes (fitness, mental health, nutrition, finance, etc.).
+ An Employee Assistance Program, including membership for guided meditation for all employees.
+ Monthly tech and wellness reimbursement.
+ An infinite supply of Liquid I.V. for endless hydration!
**Work Environment:**
+ This role is hybrid office environment preferred; remote with travel to HQ (El Segundo) once a month may be required.
Candidates must be authorized to work in the United States without sponsorship.
The compensation band for this position is $147,600 - $221,400 annually. The exact salary is determined by various factors including experience, skills, education, geographic location, internal company equity, and budget. The listed range is applicable only to the annual base salary and does not include additional perks, benefits, or applicable bonus eligibility comprising the total compensation package.
This job description indicates in general the nature and levels of work, knowledge, skills, abilities and other essential functions expected of the role. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision. Ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to the company's mission, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Liquid I.V.
We are committed to building an inclusive culture of belonging that not only embraces the diversity of our people but also reflects the diversity of the communities in which we work and the customers we serve. We know that the happiest and highest performing teams include people with diverse perspectives that encourage new ways of solving problems, so we strive to attract and develop talent from all backgrounds and create workplaces where everyone feels seen, heard, and empowered to bring their full, authentic selves to work.
Liquid I.V. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
You can find the Unilever privacy note here (

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at

Job Function:

Strategy & Corporate Development

Job Sub Function:

Business Innovation & Integration

Job Category:

People Leader

All Job Posting Locations:

New Brunswick, New Jersey, United States of America

Job Description:

Johnson & Johnson is recruiting for a Senior Director, Organizational Effectiveness supporting the Office of Sustainability, based in New Brunswick, NJ or Beerse, Belgium.

Please note that this role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements. While you are welcome to apply to any or all of the postings, we recommend focusing on the specific country(s) that align with your preferred location(s).

• USA (New Brunswick) Req #: R-
• Belgium (Beerse) Req #: R-

Position Summary

Reporting to the CHIEF SUSTAINABILITY OFFICER, the Sr. Director of Organizational Effectiveness is a key leadership position for the Office of Sustainability (OOS) and for the Technical Operations and Risk organization overall.

This role will be responsible for elevating the OOS performance through insights, future-ready capabilities and standardized processes and performance metrics. This role will work with the OOS LT to develop enabling processes and to facilitate the development of insights, strategies, goals, performance metrics, standards, and positions. This role will be directly responsible for developing and deploying OOS programs for overseeing compliance with legal requirements and OOS standards and due diligence for new acquisitions and divestitures. This role will be directly responsible for developing and deploying the OOS digital, capability building and employee engagement strategies as well as the OOS project management and budget/LRFP processes.

The Sr. Director will need to create strong relationships with LT peers and the Extended Leadership Team to fully understand the needs of the business and enterprise stakeholders and to leverage and optimize capabilities, processes and initiatives across OOS and TO&R,

The role will also strategically partner with similar roles in other TO&R functions and Global Employee Health & Well Being to benchmark and leverage insights, learnings, processes and talent.

Responsibilities:

• Elevating the OOS Strategic Priorities and Operational Effectiveness – Facilitates the development of, in partnership with the OOS LT, of insights, strategies, performance metrics, goals, procedures and positions to enable and elevate the OOS outcomes focused on efficiency and optimization of resources. partner with the OOS LT to identify needs to pivot and/or accelerate plans to address strategy gaps.
• This would include aligning, executing and optimizing core enabling processes in areas such as OOS strategy, goal setting, performance monitoring, standards and positions, assurance, data systems and analytics, insights & reporting, capability building, resource modeling, due diligence/integration, project management, and budgeting/LRFP for the Office of Sustainability to efficiently and effectively deliver agreed upon results.
• Establishes department budget and controls all systems to operate within established budget parameters. Formulates organizational policies, goals, and objectives based on best practices within the industry.
• Responsible for managing operational aspects of the teams reporting into this role (e.g., budget, performance, and compliance), as well as implementing workforce and succession plans to meet business needs.
• Due Diligence & Integration on behalf of OOS for enterprise acquisitions, licensing agreements and divestitures. Lead a team of experts accountable for the Sustainability and EHS due diligence of new acquisitions and divestitures, transferring, implementing and embedding J&J OOS requirements into these new companies aligned to business timelines to address and manage risks / liabilities and contribute to the success of the new business
• Oversee all OOS processes that relate to final divestiture of facilities to ensure compliant closure and to ensure there is no risk of future liabilities related to property.
• OOS Compliance & Assurance - Oversee adherence to environmental, health, and safety and sustainability regulations and internal standards on a global scale. This involves leading a team focused on designing assurance programs, standards and positions and driving continuous improvement in EHS and Sustainability performance across the organization.
• Accountable for shaping and implementing standardized/streamlined approaches across OOS knowledge management and improve the mining of data for insights that feed into strategy and performance improvements.
• OOS Digital – Shape and continuously refine OOS’ digital strategy in alignment with the organization's goals and technology trends. Identify opportunities for innovation, and optimization across digital channels.
  • Oversee data and analytics technology improvements and innovation in HOW Sustainability and EHS are deployed
  • Build predictive analytics capabilities
  • Enhance risk mitigation management systems
  • Ensure coordinated efforts with JJT and TO&R’s Technology Services leads
• Develop future-ready capability building strategy and workplan to assure the Office of Sustainability is capable of supporting new innovations and business models and is abreast of capabilities required to propel J&J’s OOS offerings to the next level to best address the needs of J&J
• Employee Engagement – Oversee OOS strategy and implementation of Business and Employee Engagement programs and initiatives to drive a culture of Sustainability, Safety and Risk Management across the Enterprise
• People Leadership - Directs Directors, Senior Managers, and occasionally senior individual contributors in a matrix environment, and is accountable for meaningful career development conversations and regular coaching and feedback.

Qualifications

Required

• Bachelor’s degree in Sustainability, Environmental Health & Safety, Engineering, Technology, or Business.
• 15+ years of combined experience in Risk Management, Supply Chain, and/or EHS.
• 10+ years leading global teams in a matrixed organization.
• Proven success in supporting strategic initiatives and operational excellence.
• Strong knowledge of global sustainability and EHS regulations and standards.
• Excellent communication skills and executive presence.
• Experience with digital transformation, data analytics, and technology integration.
• Financial acumen with budget and long-range planning experience.
• Strong stakeholder engagement and influencing skills.
• Background in change management and capability building.
• Demonstrated commitment to talent development and succession planning.

Preferred

• Advanced degree (e.g., Master’s, MBA, or technical discipline).
• Strong project management skills.
• Familiarity with global sustainability frameworks.
• Passion for sustainability and a positive, solutions-oriented mindset.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please email the Employee Health Support Center ( ) or contact AskGS to be directed to your accommodation resource.

The anticipated base pay range for this position is :

173,000 - 299,000

Additional Description for Pay Transparency:

Please use the following language: Subject to the terms of their respective plans, employees and/or eligible dependents are eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance. Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)). This position is eligible to participate in the Company’s long-term incentive program. Subject to the terms of their respective policies and date of hire, Employees are eligible for the following time off benefits: Vacation –120 hours per calendar year Sick time - 40 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year Holiday pay, including Floating Holidays –13 days per calendar year Work, Personal and Family Time - up to 40 hours per calendar year Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child Condolence Leave – 30 days for an immediate family member: 5 days for an extended family member Caregiver Leave – 10 days Volunteer Leave – 4 days Military Spouse Time-Off – 80 hours Additional information can be found through the link below.

Our client is a distinguished management consulting firm seeking a Senior Management Consultant focused on Organizational Effectiveness to drive significant improvements in client operations. This role requires a strategic thinker with a proven ability to diagnose complex organizational challenges and design innovative solutions that enhance performance, culture, and workforce productivity. You will partner with senior leaders across diverse industries to optimize organizational structures, refine processes, and foster environments that promote employee engagement and successful change management.

Key Responsibilities:

• Lead client engagements focused on diagnosing and improving organizational effectiveness.
• Conduct comprehensive assessments of organizational structures, processes, and culture.
• Develop strategic recommendations for optimizing workforce planning, talent management, and performance.
• Design and implement change management strategies to facilitate smooth organizational transitions.
• Facilitate workshops and stakeholder interviews to gather insights and build consensus.
• Develop key performance indicators (KPIs) to measure the impact of implemented solutions.
• Create compelling presentations and reports to communicate findings and recommendations to senior clients.
• Manage project teams, ensuring adherence to scope, budget, and timelines.
• Foster strong client relationships and act as a trusted advisor on organizational matters.
• Contribute to the development of the firm's methodologies and thought leadership in organizational effectiveness.

Qualifications:

• Master's degree in Business Administration, Organizational Psychology, Human Resources, or a related field.
• Minimum of 6 years of experience in management consulting or a similar role focusing on organizational design, change management, or HR strategy.
• Demonstrated expertise in organizational assessment tools and methodologies.
• Strong analytical and problem-solving skills with the ability to translate complex data into actionable insights.
• Excellent facilitation, communication, and presentation skills, with experience presenting to C-level executives.
• Proven experience in leading and managing project teams.
• Understanding of human capital management, talent acquisition, and performance management best practices.
• Ability to travel to client sites as required.

This is an exceptional opportunity to make a tangible impact on client organizations and contribute to their long-term success. The position is based in Provo, Utah, US , offering a hybrid work arrangement that allows for flexibility and collaboration. If you are a passionate consultant dedicated to optimizing organizations, we encourage you to apply.

Our client, a leading management consultancy, is seeking an experienced Remote Management Consultant specializing in Organizational Effectiveness to join their expanding practice. This fully remote role focuses on helping organizations optimize their structures, processes, and talent strategies to achieve peak performance and agility. You will partner with senior leaders to diagnose organizational challenges, design innovative solutions, and facilitate change initiatives that drive efficiency, engagement, and strategic alignment. The ideal candidate possesses a strong blend of analytical rigor, strategic insight, and exceptional client-facing skills, honed through extensive consulting experience.

Responsibilities:

• Lead engagements focused on improving organizational design, workforce planning, and change management.
• Conduct comprehensive assessments of organizational structures, roles, responsibilities, and workflows.
• Identify opportunities to enhance operational efficiency, employee engagement, and strategic alignment.
• Develop tailored recommendations for organizational redesign, process improvement, and talent management strategies.
• Facilitate workshops and discussions with stakeholders at all levels to drive consensus and buy-in.
• Design and implement change management plans to support organizational transitions.
• Advise clients on best practices for talent acquisition, development, performance management, and retention.
• Develop and deliver compelling presentations and reports to communicate findings and recommendations.
• Manage project timelines, budgets, and resources effectively in a remote setting.
• Build and nurture strong client relationships, serving as a trusted advisor.
• Stay current with evolving trends and best practices in organizational development, human capital, and change management.
• Contribute to the firm's knowledge base by developing reusable frameworks and thought leadership.
• Analyze data related to workforce metrics, employee surveys, and operational performance.
• Collaborate with other consulting practices to provide integrated solutions to clients.

Qualifications:

• MBA or advanced degree in a relevant field such as Organizational Psychology, Business Administration, or Human Resources Management.
• Minimum of 6 years of experience in management consulting, with a strong focus on organizational effectiveness, change management, or human capital consulting.
• Proven expertise in organizational design, process reengineering, workforce planning, and talent strategy development.
• Exceptional analytical, problem-solving, and critical thinking skills.
• Strong facilitation, communication, and stakeholder management abilities.
• Demonstrated ability to lead projects and manage client relationships effectively in a remote environment.
• Experience with organizational diagnostics tools and methodologies.
• Familiarity with HR technologies and HR transformation is a plus.
• Ability to work independently, manage multiple priorities, and meet demanding deadlines.
• Adept at synthesizing complex information and communicating it clearly and concisely.
• Previous experience in a client-facing role is essential.

This fully remote position allows you to make a significant impact on organizational success from anywhere.

Senior Advisor, Organizational Effectiveness & Change Management
Position Type: Regular Full-Time
External ID: 17911
Location: Torrance, CA, United States
Date Posted: Sep 20, 2025
Hiring Range: 183,100.00 to 208,200.00 USD Annually
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**Overview**
THE ROLE:
The Senior Advisor, Organizational Effectiveness and Change Management will serve as a key role within the Talent Management organization, reporting to the VP of Talent Management. This newly created role will support the transition to a globally aligned Center of Excellence (COE) model by establishing comprehensive frameworks, methodologies, and processes for organizational effectiveness and design initiatives that integrate people, structure, process and technology solutions aligned with organizational strategies and objectives.
This position can be based in the Herbalife offices in either downtown Los Angeles, CA or Torrance, CA and will be required to be onsite 3 days a week (Tuesday-Thursday).
HOW YOU WOULD CONTRIBUTE:
- Partner with senior business leaders to translate strategic objectives into actionable organizational design solutions, ensuring seamless collaboration across teams, regions, functions and support areas
- Drive organizational effectiveness initiatives throughout the enterprise by conducting organizational assessments to identify operating model gaps and areas for improvement relative to business needs and best-in-class practices
- Optimize operating model and organizational design to enhance efficiency and effectiveness across all levels
- Determine globally consistent practices, processes, governance, organizational structures, and roles and responsibilities aligned with business objectives, evolving strategies, and corporate culture
- Embed AI‑first strategies into organizational effectiveness engagements, integrating generative AI to enhance and evolve business capabilities, processes, systems, and practices
- Operationalize and drive large-scale organizational transformation initiatives, ensuring successful implementation of strategies and established outcomes
- Enable and drive change management strategies related to organizational effectiveness initiatives, ensuring smooth transitions and buy-in from stakeholders
- Build and establish comprehensive frameworks, methodologies, processes and tools for operating models, organizational design, change management, and workforce planning
WHAT'S SPECIAL ABOUT THE TEAM:
The Herbalife HR organization and Talent Management organization is undergoing a transformation to shift from a regional/geographically aligned model to a global COE model, to support the enterprise change in the business operating model. This is a great opportunity to work with Talent, HRBP's and business leaders to evolve key areas of the Herbalife organization.
**Qualifications**
SKILLS AND BACKGROUND REQUIRED TO BE SUCCESSFUL:
- 8+ years of progressive experience in organizational design, organizational effectiveness, and change management, ideally within complex and/or global environments.
- Demonstrated success leading enterprise-wide transformation initiatives-bringing structure, clarity, and lasting impact in fast-paced, matrixed organizations.
- Background in strategic advisory or transformation work-whether from top-tier management consulting firms or equivalent in-house roles driving organizational change.
- Deep expertise in organization design, culture transformation, and change management, with the ability to balance strategic thinking with hands-on execution.
- Strong executive presence and communication skills-able to build trust, influence outcomes, and present effectively at all levels of the organization.
- Proven ability to collaborate across global teams, align diverse stakeholders, and drive impact in complex business environments.
- Skilled program and project manager, comfortable juggling multiple initiatives while delivering high-quality results.
- A flexible, action-oriented problem solver who thrives in ambiguous, evolving environments, and brings curiosity, resilience, and a growth mindset.
Education
- Bachelor's degree in Organizational Development, I/O Psychology, HR, or related field
- MBA or Master's degree in related field a plus
SUPERVISORY RESPONSIBILITIES:
- n/a
#LI-CC1
#LI-Hybrid
At Herbalife, we value doing what's right. We are proud to be an equal opportunity employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected characteristic. We value diversity, strive for inclusivity, and believe the differences among our teammates is a key contributor to Herbalife's ongoing success.
Herbalife offers a variety of benefits to eligible employees in the U.S. (limited to the 50 States and the District of Columbia), which includes Group Health Programs, other Voluntary Benefit Programs, and Paid Time Off. Group Health Programs include Medical, Dental, Vision, Health Savings Account (HSA), Flexible Spending Accounts (FSA), Basic Life/AD&D; Short-Term and Long-Term Disability and an Employee Assistance Program (EAP).
Other Voluntary Benefit Programs include a 401(k) plan, Wellness Incentive Program, Employee Stock Purchase Plan (ESPP), Supplemental Life/Critical Illness/Hospitalization/Accident Insurance, and Pet Insurance. Paid time off includes Company-observed U.S. Holidays, Floating Holidays, Vacation, Sick Time, a Volunteer Program, Paid Maternity and Paternity Leave, Bereavement Leave, Personal Leave and time off for voting.
If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email your request to

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Every single day, we at Guardian are committed to helping our 29 million customers achieve their dreams through a diverse array of insurance and financial products and services. Our Purpose, which is to inspire well-being, is the driving force behind our unwavering dedication to our colleagues, consumers, and the communities we serve. We understand that people are at the heart of everything we do, and we consistently go above and beyond to ensure that they are prepared for the life they aspire to live, with a focus on their overall well-being-mind, body, and wallet. As one of the largest mutual insurance companies, our customers always come first. Behind every bright future stands a Guardian.
As **Head of Organizational Effectiveness and Enablement, Group Service** you will lead and establish a function responsible for leading and executing all customer service projects including managing subject matter experts as well as strategic initiatives. You will partner with the business and technology leadership to review and prioritize initiatives, develop project plans, create business requirements, and drive successful outcomes on those initiatives. You will assist in leading continuous improvement and change management efforts, driving adoption and increasing effectiveness across Group Service.
You report directly to the Head of Service and Initiatives and will assist in developing the strategy and vision for the Group Benefits Service value-chain. You will work with Group Service leadership and other business partners to understand business and market needs and ensure we are supporting the Group Service Keys to Success, as identified in our target letter.
You will
+ Lead service's generative and agentic A/I strategies, increasing the customer experience and delivering expense savings
+ Maintain and improve existing call deflection, self-service, and proactive strategies, increasing adoption and effectiveness
+ Provide strategic direction and technical expertise for large scale, complex and critical initiatives across multiple processes
+ Provide change management leadership by developing strategies and roll out plans to enable leaders to effectively lead their teams through change
+ Champion and lead continuous improvement initiatives across the Group Service organization
+ Works with the Head of Finance, Group Claims and Service, and the Head of Workforce Planning to evaluate the financial and operational effects of completed strategies.
In addition, you will install a team structure and champion a culture focused on:
+ Insightful strategic thinking
+ Embedding data & analytics everywhere
+ High-urgency and bias for action
+ Execution orientation
+ Inspiring change and innovation
+ Consumer-centricity
You have
+ College degree or equivalent work experience
+ 10+ years of work experience in Insurance, focusing on customer outcomes
+ 5+ years of leadership experience in driving critical initiatives or transformation within the group insurance industry
+ Analytical, decision making and problem-solving skills
+ Creativity and thought leadership, comfortable with developing newly enhanced programs and structure, versus maintaining status quo
+ Ability to build effective relationships, influence others, and work effectively in a matrixed organization
+ Possess proven and effective leadership qualities and skills, with the ability to express and defend ideas and concepts
+ Ability to thrive, operate and influence in an environment of change
+ Excellent and resourceful relationship manager with the ability to influence and negotiate to desired business outcomes
+ Proven leadership skills and management experience with an ability to recruit, develop, inspire, and retain a high performing organization, and effectively deal with various personalities; this should involve a strong track record of continual performance improvement within the team
Location
This is a hybrid position requiring 3 days a week in a Guardian office, preferably Boston, MA or Bethlehem, PA and 2 days working remote. There will be travel as needed.
**Salary Range:**
$129,500.00 - $212,750.00
The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.
**Our Promise**
At Guardian, you'll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.
**Inspire Well-Being**
As part of Guardian's Purpose - to inspire well-being - we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at . _Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits._
**Equal Employment Opportunity**
Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.
**Accommodations**
Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact .
**Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.**
Every day, Guardian helps our 29 million customers realize their dreams through a range of insurance and financial products and services. Our Purpose, to inspire well-being, guides our dedication to the colleagues, consumers, and communities we serve. We know that people count, and we go above and beyond to prepare them for the life they want to live, focusing on their overall well-being - mind, body, and wallet. As one of the largest mutual insurance companies, we put our customers first. Behind every bright future is a GuardianTM. Learn more about Guardian at guardianlife.com .