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1) Onsite Network support for Head Quarters Network and Wireless users 2) Perform service management functions such as Incident, Service request, Change and Problem management3) Configure, implement, and troubleshoot Data Center, Distribution Centers LAN and WAN Network components Competencies: Wireless Network Security, CNS_Network Security_Cisco Experience (Years): 6-8 Essential Skills: • E3 - Experience in Cisco Enterprise Network LAN and WAN administration including Cisco ACI, and Non ACI Nexus and Catalyst Switches, and Cisco Routers including SD-WAN• E3 - Administration of Palo Alto, Cisco ASA, and Fortigate Firewalls• E2 - Experience in perform Cisco IOS upgrade and Hardware refresh Projects• E2 - F5 Administration including VIP pools, members, policies, for virtual servers etc • E1 - Experience in Meraki Network LAN and Wireless administration Desirable Skills: Experience in Enterprise Network AdministrationExperience and Transformation and Lifecycle ProjectsExperience in Retail and Warehouse Network Administration

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.

Job Summary

We are seeking a detail-oriented and customer-focused L1 Support Engineer with a strong foundation in IT helpdesk support, networking, and infrastructure. The ideal candidate will have hands-on experience in troubleshooting, network topologies, and protocols such as TCP/IP, along with basic Active Directory support. This role requires a proactive professional with strong communication skills to resolve technical issues and ensure smooth IT operations.

Milpitas, CA

6 Months (with possible extension)

$27.00/hr - $31.00/hr

• Provide first-level IT support to end-users for hardware, software, and networking-related issues.
• Troubleshoot and resolve problems related to network connectivity, TCP/IP protocols, and system access.
• Monitor and respond to IT service tickets, ensuring timely resolution and escalation when necessary.
• Assist in the setup, configuration, and maintenance of workstations, printers, and other IT equipment.
• Support user account management in Active Directory (password resets, access rights, group policies).
• Document technical issues, solutions, and processes for knowledge base and reporting purposes.
• Collaborate with L2/L3 teams to escalate and resolve complex issues.
• Ensure compliance with IT policies, security standards, and infrastructure best practices.

• 3–8 years of experience in IT helpdesk, desktop support, or network support.
• Strong understanding of networking fundamentals (LAN, WAN, routing, switching, DNS, DHCP).
• Proficiency in TCP/IP and troubleshooting connectivity issues.
• Familiarity with infrastructure components and enterprise IT environments.
• Experience with Active Directory administration and user management.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and customer service orientation.
• Ability to work independently and collaboratively within a team.

• Basic understanding of virtualization technologies (VMware, Hyper-V).
• Knowledge of ITIL framework and ticketing systems (ServiceNow, JIRA, or similar).
• Experience in remote desktop tools and VPN support.

• Mid-Senior level

• Contract

Note: This description retains core information about responsibilities and qualifications while removing extraneous boilerplate and site-specific notices.

Cisco Meraki is the leader in cloud-managed IT, connecting passionate people to their mission by simplifying the digital workplace. Our impact is driven by the innovative, purposeful, and vibrant people who make up our inclusive community. When technology is intuitive, our customers can focus on what matters.

About the Job

Our Support team is the backbone of Meraki, providing quality support to over 1 million active networks worldwide to ensure our clients’ network infrastructures run seamlessly and effectively. We are looking for smart, passionate recent graduates to join our Support organization.

As a Network Support Engineer, you will immediately apply your coursework, work with a variety of industries, and gain exposure to diverse teams. Meraki offers many opportunities for career growth in a fun, challenging, and fast-paced environment.

Responsibilities

1. Diagnose and troubleshoot wireless, security, switching, phone, and other network-related issues reported by Cisco Meraki customers and partners.
2. Own each networking issue from initial creation to resolution.
3. Collaborate with Support team members to fix network outages, misconfigurations, and complex issues.
4. Read and analyze packet captures using Wireshark.
5. Work with Engineering and Management to diagnose and resolve critical escalated issues.
6. Contribute to Knowledge Base articles by suggesting, editing, and writing detailed content.
7. Stay updated on Meraki features and technology through training sessions, communication with Engineering and Product teams, and following industry trends.

Qualifications

1. Thorough understanding of fundamental networking protocols such as TCP, STP, ARP, Ethernet, OSPF, etc.
2. Basic knowledge and hands-on experience with network technologies including firewalls, content filters, routing/switching, VLANs, and wireless standards (802.11a/b/g/n/ac).
3. Previous internship, work, or volunteer experience in a network lab environment is helpful.
4. Excellent English communication skills, both written and verbal.
5. Eagerness to learn and a team-oriented mindset.
6. Passion for networking, IT, and helping others.
7. Currently pursuing or holding a B.S. in Computer Networking, Information Technology, or a related field.

Hľadáme skúseného a technicky zdatného špecialistu na Network Support, ktorý bude poskytovať druhú úroveň technickej podpory pre sieťovú infraštruktúru naších z ákazníkov. Medzi hlavné zodpovednosti patrí riešenie sieťových incidentov, správa firewallov a bezpečnostných technológií, analýza problémov a aktívna účasť na implementácii sieťových riešení – najmä v prostredí Fortinet.

• Podpora a správa sieťových zariadení na úrovni L2, najmä Fortinet (FortiGate, FortiManager, FortiAnalyzer)
• Riešenie incidentov, analýza logov, eskalácia komplexnejších problémov na L3 tím alebo výrobcom
• Konfigurácia a údržba firewall pravidiel, VPN tunelov, IPS/IDS systémov
• Monitoring dostupnosti a výkonu siete, návrh zlepšení
• Spolupráca s internými a externými tímami pri riešení bezpečnostných udalostí a implementácii opatrení
• Dokumentácia zmien a riešení v ticketovacom systéme

• Minimálne 2 roky skúseností v oblasti správy sietí alebo kybernetickej bezpečnosti
• Praktické skúsenosti so zariadeniami Fortinet – podmienka
• Výhodou: znalosť ďalších technológií ako Check Point, Palo Alto, Cisco alebo Forcepoint
• Skúsenosti s operačnými systémami: Linux/Unix a Windows Server (výhodou je aj skriptovanie a základná administrácia)
• Skúsenosť s firewallmi, systémami detekcie a prevencie prienikov (IDS/IPS), VPN technológiami
• Základný prehľad o aktuálnych kybernetických hrozbách a zraniteľnostiach, schopnosť aplikovať bezpečnostné záplaty
• Anglický jazyk – schopnosť dohovoriť sa
• Nemecký jazyk – výhoda

• Fortinet NSE 4 alebo vyššie
• Cisco CCNA/CCNP alebo iné relevantné certifikácie

• Ttechnická zvedavosť, dôslednosť, samostatnosť
• Tímový duch a ochota učiť sa nové technológie

• Práca v modernej spoločnosti, ktorá začínala ako rodinná firma a aj napriek rastu si drží túto filozofiu
• Možnosť kariérneho rozvoja
• Až 90% povýšení pochádza z interných radov
• Podpora odborného rastu a neustáleho vzdelávania
• Vernostný program s mnohými výhodami
• Rozsiahly benefitný program, ktorý si zamestnanci môžu nastavovať

Spoločnosť Soitron je stredoeurópskym integrátorom, ktorý pôsobí na IT trhu už viac ako 30 rokov. Svojim klientom ponúka produkty a služby v oblastiach robotizácie a automatizácie procesov, internetu vecí (IoT), IT infraštruktúry, komunikačných a cloudových riešení, IT bezpečnosti, služieb a outsourcingu, IT poradenstva a aplikácií. Soitron, s.r.o. je členom skupiny Soitron Group, ktorá zamestnáva viac ako 800 medzinárodných odborníkov a pôsobí v Slovensku, Českej republike, Rumunsku, Turecku, Bulharsku, Poľsku a Veľkej Británii.

At the Center for Health Information and Analysis (CHIA), we serve as stewards of Massachusetts health data, employing multifaceted datasets and cutting-edge analytics to ensure transparency in our healthcare system. By joining CHIA as the Network Support Engineer, you'll become emersed into one of the largest and most disparate collection of healthcare data in the Commonwealth and play a pivotal role in the stewardship and success of CHIA’s influential and essential healthcare analytics products.

The Network Support Engineer, reporting to the Director of Cloud Computing, will be a critical mission resource on the CHIA team. You will join an IT operations team of extremely dedicated and thoughtful support engineers that will keep our very fast-moving business partners operational day in and day out.

At CHIA, we foster a flexible, collaborative environment, offering a hybrid model that balances in-person and remote work. Our hybrid model includes working from our vibrant Boston office at 501 Boylston Street for at least two designated days per week, with the flexibility to work remotely on others.*

As Network Support Engineer you will have the opportunity to:

Ensure Network Performance Operates at its Peak : Install, deploy, configure and support network hardware such as switches, routers, firewalls, and access points, as well as firmware/security/software updates. Monitor and maintain network infrastructure (routers, switches, firewalls, VPNs, etc.) to ensure uptime, performance, smooth communication, and data transfer. Conduct network performance analysis and recommend improvements, review network logs and schedule maintenance windows as needed. Handle tickets effectively within timeframes outlined by the Director of Network and Director of IT Operations.

Facilitate Collaborative Support Activities : Schedule meetings with users and vendors as needed to discuss opportunities where performance or best practices are reviewed and implemented. Manage user accounts across multiple systems. Perform Active Directory administration and support MFA. Collaborate with cross-functional teams (InfoSec, Cloud, Development, Analytics) to implement integrated solutions.

Troubleshoot and Resolve Issues : Perform analysis, diagnosis, and resolution of network-related issues such as connectivity, latency, security, network switches, servers, wireless controllers, WAP and data domains. Provide Tier 1 and Tier 2 support for network incidents and service requests, escalating any issues that require subject matter experts or vendor support.

Here are the important qualifications we are looking for:

Collaborative and Customer-Focused :

• Ability to and commitment work collaboratively with internal and external groups to ensure excellent customer service and support
• Strong customer service focus and interpersonal skills
  
  

• Ability to analyze and resolve tier 1 and 2 issues, escalating when necessary
• Excellent written and verbal communication skills.
• Ability to professionally communicate with employees at all levels of an organization.
  
  

• Proficiency in TCP/IP, DNS, DHCP, VLANs, OSPF, BGP, LAN, WAN, VPN, NTP, and wireless networks
• Hands-on experience with Cisco, DELL switches, Palo Alto, or similar hardware/software.
• Familiarity with monitoring tools and packet analysis.
• Experience with Azure cloud platforms.
• Scripting skills (Python, Bash) for automation
• Hands-on experience with VMWare vSAN, vSphere, ESXi and vCenter
• Familiarity with Storage, disaster recovery, and backup solutions such as Veeam, DataDomain.
  
  

• Possess experience with Active Directory account creation, password resets, distribution groups, and other AD functions
• Demonstrated knowledge of group policy management and creation
• Ability to produce and maintain documentation, knowledgebase articles, and training materials
  
  

• Detail-oriented and highly organized, able to handle a variety of tasks efficiently
• Demonstrated ability to prioritize workload and manage high-pressure situations effectively with minimal supervision
• Take the initiative and complete complex technical tasks with minimal supervision
• As an IT professional, you may be required to work in-person additional days to meet operational needs and priorities
  
  

• An Associate’s degree in a related field may substitute for one (1) year of the required experience.
• A Bachelor’s degree or higher in a related field may substitute for the required experience
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries Internet Publishing

Referrals increase your chances of interviewing at The Center for Health Information and Analysis by 2x

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Overview

At the Center for Health Information and Analysis (CHIA), we serve as stewards of Massachusetts health data, employing multifaceted datasets and analytics to ensure transparency in our healthcare system. By joining CHIA as the Network Support Engineer, you will be immersed in one of the largest and most disparate collections of healthcare data in the Commonwealth and play a pivotal role in the stewardship and success of CHIA’s healthcare analytics products.

The Network Support Engineer, reporting to the Director of Cloud Computing, will be a critical resource on the CHIA IT operations team. You will join a dedicated support engineering team that maintains operations for our business partners daily.

CHIA offers a flexible, collaborative environment with a hybrid model balancing in-person and remote work. The hybrid model includes working from our Boston office at 501 Boylston Street for at least two designated days per week, with flexibility to work remotely on other days.

• Ensure Network Performance Operates at its Peak : Install, deploy, configure and support network hardware (switches, routers, firewalls, access points) and perform firmware/security/software updates. Monitor and maintain network infrastructure (routers, switches, firewalls, VPNs, etc.) to ensure uptime, performance, smooth communication, and data transfer. Conduct network performance analysis, review network logs, and schedule maintenance windows as needed. Handle tickets within timeframes defined by the Director of Network and Director of IT Operations.
• Facilitate Collaborative Support Activities : Schedule meetings with users and vendors as needed to discuss performance improvements and best practices. Manage user accounts across multiple systems. Perform Active Directory administration and support MFA. Collaborate with cross-functional teams (InfoSec, Cloud, Development, Analytics) to implement integrated solutions.
• Troubleshoot and Resolve Issues : Analyze, diagnose, and resolve network-related issues such as connectivity, latency, security, switches, servers, wireless controllers, WAP and data domains. Provide Tier 1 and Tier 2 support for network incidents and service requests, escalating when necessary to subject matter experts or vendor support.

• Collaborative and Customer-Focused :
  • Ability to work collaboratively with internal and external groups to ensure excellent customer service and support.
  • Strong customer service focus and interpersonal skills.
• Excellent Communicator and Problem Solver :
  • Ability to analyze and resolve Tier 1 and 2 issues, escalating when necessary.
  • Excellent written and verbal communication skills.
  • Ability to professionally communicate with employees at all levels of the organization.
• Experienced IT Professional :
  • Proficiency in TCP/IP, DNS, DHCP, VLANs, OSPF, BGP, LAN, WAN, VPN, NTP, and wireless networks.
  • Hands-on experience with Cisco, DELL switches, Palo Alto or similar hardware/software.
  • Familiarity with monitoring tools and packet analysis.
  • Experience with Azure cloud platforms.
  • Scripting skills (Python, Bash) for automation.
  • Hands-on experience with VMWare vSAN, vSphere, ESXi and vCenter.
  • Familiarity with storage, disaster recovery, and backup solutions such as Veeam, DataDomain.
• Proficient in Active Directory and Documentation :
  • Experience with AD account creation, password resets, distribution groups, and other AD functions.
  • Knowledge of group policy management and creation.
  • Ability to produce and maintain documentation, knowledgebase articles, and training materials.
• Highly Organized and Detail-Oriented :
  • Detail-oriented and highly organized, able to handle a variety of tasks efficiently.
  • Ability to prioritize workload and manage high-pressure situations with minimal supervision.
  • Take initiative and complete complex technical tasks with minimal supervision.

* As an IT professional, you may be required to work in-person additional days to meet operational needs and priorities.

Applicants must have (A) at least two (2) years of full-time or equivalent part-time professional or practical experience in information technology network services, or (B) any equivalent combination of the required experience and substitutions below. Substitutions:

1. An Associate’s degree in a related field may substitute for one (1) year of required experience.
2. A Bachelor’s degree or higher in a related field may substitute for the required experience.

NAGE Unit 6: Network Services Job Family Level II; Network Specialist II.

Full Salary Band: $79,538.68-$118,661.10

Comprehensive benefits: When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package.

Want specifics? Explore our Employee Benefits and Rewards!

Apply now to be part of CHIA’s transformative journey. AN Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by law. Application information may be collected via the JazzHR platform as part of processing.

Get AI-powered advice on this job and more exclusive features.

This range is provided by Asiacom Americas Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$60,000.00/yr - $5,000.00/yr

Annual Bonus

Direct message the job poster from Asiacom Americas Inc.

Job Description: Network Support Engineer

Position Overview:

As a Network Support Engineer, you will be responsible for managing and troubleshooting network issues, and maintaining network hardware and software for our customers remote or onsite. You will work closely with our sales team and R&D departments to provide timely support and solutions to network-related problems.

Key Responsibilities:

• Travel to various data center locations across the U.S. to provide technical support and resolve operational issues.
• Diagnose and troubleshoot network issues, providing prompt resolution to minimize downtime with our support team.
• Configure and maintain network hardware and software, ensuring they are up-to-date and functioning correctly.
• Collaborate with other R&D team members to implement network upgrades and improvements.
• Provide technical support to end-users, addressing network connectivity issues and related concerns.
• Document network configurations, changes, and procedures to maintain accurate records.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology.
• Proven experience as a Network Support Engineer or in a similar role.
• Knowledge of network protocols, systems, and hardware. Basic proficiency in network configuration, IP address assignment, and basic network debugging.
• Familiarity with Linux operating systems, including command-line interfaces, system administration, and network tools.
• Problem-solving skills and the ability to work under pressure.
• Strong analytical and problem-solving skills with the ability to diagnose and address equipment issues effectively.
• Strong communication skills in English and Mandarin, both written and verbal.
• Relevant certifications (e.g., CCNA, CCNP) are a plus.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Customer Service, Sales, and Engineering
• Industries IT Services and IT Consulting and IT System Installation and Disposal

Referrals increase your chances of interviewing at Asiacom Americas Inc. by 2x

Medical insurance

Vision insurance

401(k)

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Overview

Hľadáme skúseného a technicky zdatného špeciálneho odborníka na Network Support, ktorý bude poskytovať druhú úroveň technickej podpory pre sieťovú infraštruktúru našich zákazníkov. Medzi hlavné zodpovednosti patrí riešenie sieťových incidentov, správa firewallov a bezpečnostných technológií, analýza problémov a aktívna účasť na implementácii sieťových riešení – najmä v prostredí Fortinet.

• Podpora a správa sieťových zariadení na úrovni L2, najmä Fortinet (FortiGate, FortiManager, FortiAnalyzer)
• Riešenie incidentov, analýza logov, eskalácia komplexnejších problémov na L3 tím alebo výrobcov
• Konfigurácia a údržba firewall pravidiel, VPN tunelov, IPS/IDS systémov
• Monitoring dostupnosti a výkonu siete, návrh zlepšení
• Spolupráca s internými a externými tímami pri riešení bezpečnostných udalostí a implementácii opatrení
• Dokumentácia zmien a riešení v ticketovacom systéme

• Minimálne 2 roky skúseností v oblasti správy sietí alebo kybernetickej bezpečnosti
• Praktické skúsenosti so zariadeniami Fortinet – podmienka
• Výhodou: znalosť ďalších technológií ako Check Point, Palo Alto, Cisco alebo Forcepoint
• Skúsenosti s operačnými systémami: Linux/Unix a Windows Server (výhodou je aj skriptovanie a základná administrácia)
• Skúsenosť s firewallmi, systémami detekcie a prevencie prienikov (IDS/IPS), VPN technológiami
• Základný prehľad o aktuálnych kybernetických hrozbách a zraniteľnostiach, schopnosť aplikovať bezpečnostné záplaty
• Anglický jazyk - vedieť sa dohovoriť
• Nemecký jazyk - výhoda

• Fortinet NSE 4 alebo vyššie
• Cisco CCNA/CCNP alebo iné relevantné certifikácie

• Technická zvedavosť, dôslednosť, samostatnosť
• Tímový duch a ochota učiť sa nové technológie

• Práca v modernej spoločnosti so silnou kultúrou rodinnej firmy, ktorá rastie a zároveň zachováva hodnoty
• Možnosť kariérneho rozvoja
• Až 90% povýšení pochádza z interných radov
• Podpora odborného rastu a nastavenie vlastného rozvoja
• Vernostný program s množstvom výhod
• Rozsiahly benefitný program prispôsobiteľný potrebám zamestnanca

Soitron je stredoeurópsky integrátor pôsobiaci na IT trhu viac ako 30 rokov. Ponúka produkty a služby v oblasti robotizácie a automatizácie procesov, IoT, IT infraštruktúry, IT bezpečnosti, služieb a outsourcingu, poradenstva a aplikácií. Soitron, s.r.o. je členom Soitron Group, ktorá zamestnáva viac ako 800 odborníkov a pôsobí na Slovensku, v Českej republike, Rumunsku, Turecku, Bulharsku, Poľsku a Veľkej Británii.

The Network Support Specialist performs moves, additions, changes, and provides continued support for all network and telephony equipment. This position works closely with the Telecom Support Supervisor to establish maintenance procedures, including preventative maintenance policies and schedules.

•Ensures the development and use of an effective preventative maintenance program suitable to meet operational objectives
•Develops troubleshooting and flowcharts for technical use in localizing and identifying probable trouble and/or faculty components for network
•Installs and configures network equipment
•Recommends changes and upgrades to college and communications network systems
•Recommends and implements approved installation and maintenance standards and policies
•Assesses current services and operations for maximum efficiency, improvements installation / maintenance production and customer satisfaction
•Provides technical support and assists in monitoring and analyzing usage and system traffic, prepares reports for the managers
•Ensures integrity (completeness and accuracy) of the cabling infrastructure documentation
•Determines communication systems needs in a particular area
•Performs other duties as assigned

•Four (4) years of related Information Technology experience supporting network equipment and infrastructure
•All degrees must be from a regionally accredited institution
•Knowledge and understanding of college organization, goals and objectives, and policies and procedures
•Ability to install network switches, IP phones, wireless access points and other network-attached devices.
•Ability to install, maintain, and troubleshoot uninterrupted power supply (UPS) equipment
•Ability to troubleshoot equipment failure and network outages
•Ability to write reports, technical documentation, and procedure manuals
•Must have complete understanding of TCP / IP network and related protocols
•Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental
•Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization
•Ability use sound judgement to generate and evaluate alternative and takes action
•Ability to relate with people from varied background and be sensitive to cultural diversity, race gender, disability and other
•Must possess a valid driver’s license
•Ability to work in a multi-ethnic and multi-cultural environment with students, faculty and staff

Certain servicemembers and veterans, and the spouses and family members of such servicemembers and veterans, will receive preference and priority for this job vacancy. In addition, certain servicemembers may be eligible to receive waivers for postsecondary educational requirements outlined in this job vacancy and are encouraged to apply for the positions being filled.

• This function/position has been designated as essential. This means that when the College is faced with an institutional emergency, employees in such positions may be required to remain at their work location or to report to work to protect, recover, and continue operations at the College.

The final candidate is to successfully complete a background screening and reference check process.