34,052 Navigation jobs in the United States

Job Description

Description:

Position Summary:

The Navigation Services Manager oversees a team of Health Navigators to provide critical services to our community using trauma-informed approaches, motivational interviewing techniques, and patient centered-care philosophy. The manager also serves as part of the team to coordinate and administer Roots’ ongoing program and projects including planning, organizing, and staffing in support of program activities.

Duties and Responsibilities:

• Supervises Health Navigators, providing day to day oversight of service activities.
• Creates and assigns staff schedules on Roots' time and attendance platform; monitors and approves schedule variances (sick, PTO, personal, Holiday, etc) submitted by Health Navigators.
• Supports the development of evaluation frameworks to assess the strengths of the service delivery and to identify areas for improvement.
• Conducts quality assurance reviews of care panel notes and progress documentation to ensure programmatic compliance.
• Ensures service activities operate within the policies and procedures of the organization and that activities comply with all relevant legislation and professional standards.
• Maintains forms and records to document program activities.
• Ensures that all projects are delivered on-time, within the scope, and within budget.
• Promotes a supportive, collegial work culture and champions Roots' core values.
• Ensures resource availability and allocation.
• Monitors, tracks and maximizes utilization of care panels, and manage changes to service scope, schedule, and costs.
• Reports and escalates staffing issues to management as needed.
• Performs risk management and reports variances and concerns as appropriate.
• Collaborates with other managers to direct compliance issues to appropriate existing channels for investigation and resolution.
• Utilizes strong analytical and writing skill to prepare and edit policies and procedures, issue memoranda & other correspondence, and compile project/program reports.
• Ensures that all service staff receive an appropriate orientation to the organization and its programs in accordance with organizational standards.
• Coordinates the delivery of services among different program activities to increase effectiveness and efficiency.
• Support the completion of project/program reports for management and funders.
• Ensures that programs/projects operate within the approved budget.
• Monitors staff activity and conducts periodic evaluations.
• Carry-out all assigned responsibilities in a professional manner;
• Help keep the center clean and safe at all times;
• Demonstrate sound business judgment and support of the Roots' mission and objectives.
• Administrative duties including, but not limited to filing, responding to phone messages and emails in timely manner, and attending department and staff meetings.
• Attend all required supervision sessions, meetings and trainings.

Competencies:

• Bachelor's degree from an accredited institution with minimum 3 years' experience performing administrative functions or related fields with 2 years’ experience working in program and/or project management “or" Associate's degree in related fields with 4 years’ experience working in program development/project management.
• Experience working in a non-profit organization, or a community clinic preferred, but not required.
• Solid organizational skills including attention to detail and multi-tasking.
• Clear and effective external and internal, verbal and written, communication skills.
• Strong working knowledge of Microsoft Office.
• Ability to work with people from diverse backgrounds; strong interpersonal communication skills.
• Valid California Driver License with a safe driving record.

Roots Community Health Center is proud to be an Equal Employment Opportunity/Affirmative Action Employer and values diversity of culture, thought and lived experiences. We seek talented, qualified individuals regardless of race, color, religion, sex, pregnancy, marital status, age, national origin or ancestry, citizenship, conviction history, uniform service membership/veteran status, physical or mental disability, protected medical conditions, genetic characteristics, sexual orientation, gender identity, gender expression regardless of physical gender, or any other consideration made unlawful by federal, state, or local laws. Roots uses E Verify to validate the eligibility of our new employees to work legally in the United States.

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

Minimum Qualifications

Education:  Bachelors of Science in Nursing, Social Work, or related field required. Master’s degree in Social Work or related field preferred.

Licenses/Certifications: 

• Current and valid license in the state of Texas as Registered Nurse (RN),  Licensed Master Social Work (LMSW), or Licensed Clinical Social Worker (LCSW).

• Case Management Certification (Certified Case Manager or Accredited Case Manager) preferred.

Experience / Knowledge / Skills:

• Three (3) years leadership experience working with clinical providers, including but not exclusive to social workers, case managers, community health workers, physicians, and/or nurses required.

• Five (5) years of experience in hospital-based nursing, social work, or community resource setting preferred.

• Deep understanding of health disparities, non-medical drivers of health (NMDOH), and structural barriers affecting underserved populations.  

• Knowledge of leading practice in clinical care and payor requirements.

• Effective oral and written communication skills.

• Strong interpersonal, organizational, and cross-functional collaboration skills.  

• Experience in building collaborative care models that center patient needs beyond clinical care.

• Evidence of strong leadership skills.

• Knowledge of the concepts associated with performance improvement, business planning and targeted outcomes.

• Ability to work collaboratively with and develop rapport with health care professionals, patients, and payors at all levels to achieve established goals and improve quality outcomes.

• Proficiency in MS Office Suite (Word, PowerPoint, and Excel).

• Solid problem solving skills.

Principal Accountabilities

• Oversees and supports operations, growth, and development of the inpatient navigation or ER Navigation programs.

• Supervises, supports, and develops a team of CHWs who provide patient navigation and advocacy services to patients with complex social needs.

• Guides CHWs in trauma-informed approaches, recognizing psychosocial risk factors, and appropriately escalating to clinical partners, when higher levels of intervention are required, beyond the traditional NMDOH navigation.

• Collaborates closely with social workers, nurses, physicians, nurses, and care coordination teams to ensure seamless transitions of care and address non-medical needs impacting health.

• Serves as a subject matter expert on non-medical drivers of health, navigation strategies, and community resource engagement for underserved populations.

• Coordinates with internal departments and external community partners to strengthen referral systems and access to housing, food, transportation, and behavioral health services. 

• Maintains knowledge of local community resources, public benefits, and population health trends relevant to vulnerable communities.  

• Ensures the delivery of cost effective, community-based, and culturally sensitive case management interventions and continuous quality improvement monitoring.

• Collaborates to ensure patient outcomes that address the values of quality, services, and cost-effectiveness.

• Responsible for coordinating day to day operations, drive for results and outcomes, and provide updates to Director as warranted.

• Participates in departmental personnel functions (onboarding, performance management, etc.) in conjunction with the Director.

• Provides input to annual performance appraisal reviews for the staff in department.

• Uses data to drive decisions, plan, and implement performance improvement strategies for inpatient navigation program.

• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.

• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.

• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards of providing safe, caring, personalized and efficient experiences to patients and our workforce.

• Other duties as assigned.

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

Minimum Qualifications

Education:  Bachelors of Science in Nursing, Social Work, or related field required. Master’s degree in Social Work or related field preferred.

Licenses/Certifications: 

• Current and valid license in the state of Texas as Registered Nurse (RN),  Licensed Master Social Work (LMSW), or Licensed Clinical Social Worker (LCSW).

• Case Management Certification (Certified Case Manager or Accredited Case Manager) preferred.

Experience / Knowledge / Skills:

• Three (3) years leadership experience working with clinical providers, including but not exclusive to social workers, case managers, community health workers, physicians, and/or nurses required.

• Five (5) years of experience in hospital-based nursing, social work, or community resource setting preferred.

• Deep understanding of health disparities, non-medical drivers of health (NMDOH), and structural barriers affecting underserved populations.  

• Knowledge of leading practice in clinical care and payor requirements.

• Effective oral and written communication skills.

• Strong interpersonal, organizational, and cross-functional collaboration skills.  

• Experience in building collaborative care models that center patient needs beyond clinical care.

• Evidence of strong leadership skills.

• Knowledge of the concepts associated with performance improvement, business planning and targeted outcomes.

• Ability to work collaboratively with and develop rapport with health care professionals, patients, and payors at all levels to achieve established goals and improve quality outcomes.

• Proficiency in MS Office Suite (Word, PowerPoint, and Excel).

• Solid problem solving skills.

Principal Accountabilities

• Oversees and supports operations, growth, and development of the inpatient navigation or ER Navigation programs.

• Supervises, supports, and develops a team of CHWs who provide patient navigation and advocacy services to patients with complex social needs.

• Guides CHWs in trauma-informed approaches, recognizing psychosocial risk factors, and appropriately escalating to clinical partners, when higher levels of intervention are required, beyond the traditional NMDOH navigation.

• Collaborates closely with social workers, nurses, physicians, nurses, and care coordination teams to ensure seamless transitions of care and address non-medical needs impacting health.

• Serves as a subject matter expert on non-medical drivers of health, navigation strategies, and community resource engagement for underserved populations.

• Coordinates with internal departments and external community partners to strengthen referral systems and access to housing, food, transportation, and behavioral health services. 

• Maintains knowledge of local community resources, public benefits, and population health trends relevant to vulnerable communities.  

• Ensures the delivery of cost effective, community-based, and culturally sensitive case management interventions and continuous quality improvement monitoring.

• Collaborates to ensure patient outcomes that address the values of quality, services, and cost-effectiveness.

• Responsible for coordinating day to day operations, drive for results and outcomes, and provide updates to Director as warranted.

• Participates in departmental personnel functions (onboarding, performance management, etc.) in conjunction with the Director.

• Provides input to annual performance appraisal reviews for the staff in department.

• Uses data to drive decisions, plan, and implement performance improvement strategies for inpatient navigation program.

• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.

• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.

• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards of providing safe, caring, personalized and efficient experiences to patients and our workforce.

• Other duties as assigned.

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

Minimum Qualifications

Education:  Bachelors of Science in Nursing, Social Work, or related field required. Master’s degree in Social Work or related field preferred.

Licenses/Certifications: 

• Current and valid license in the state of Texas as Registered Nurse (RN),  Licensed Master Social Work (LMSW), or Licensed Clinical Social Worker (LCSW).

• Case Management Certification (Certified Case Manager or Accredited Case Manager) preferred.

Experience / Knowledge / Skills:

• Three (3) years leadership experience working with clinical providers, including but not exclusive to social workers, case managers, community health workers, physicians, and/or nurses required.

• Five (5) years of experience in hospital-based nursing, social work, or community resource setting preferred.

• Deep understanding of health disparities, non-medical drivers of health (NMDOH), and structural barriers affecting underserved populations.  

• Knowledge of leading practice in clinical care and payor requirements.

• Effective oral and written communication skills.

• Strong interpersonal, organizational, and cross-functional collaboration skills.  

• Experience in building collaborative care models that center patient needs beyond clinical care.

• Evidence of strong leadership skills.

• Knowledge of the concepts associated with performance improvement, business planning and targeted outcomes.

• Ability to work collaboratively with and develop rapport with health care professionals, patients, and payors at all levels to achieve established goals and improve quality outcomes.

• Proficiency in MS Office Suite (Word, PowerPoint, and Excel).

• Solid problem solving skills.

Principal Accountabilities

• Oversees and supports operations, growth, and development of the inpatient navigation or ER Navigation programs.

• Supervises, supports, and develops a team of CHWs who provide patient navigation and advocacy services to patients with complex social needs.

• Guides CHWs in trauma-informed approaches, recognizing psychosocial risk factors, and appropriately escalating to clinical partners, when higher levels of intervention are required, beyond the traditional NMDOH navigation.

• Collaborates closely with social workers, nurses, physicians, nurses, and care coordination teams to ensure seamless transitions of care and address non-medical needs impacting health.

• Serves as a subject matter expert on non-medical drivers of health, navigation strategies, and community resource engagement for underserved populations.

• Coordinates with internal departments and external community partners to strengthen referral systems and access to housing, food, transportation, and behavioral health services. 

• Maintains knowledge of local community resources, public benefits, and population health trends relevant to vulnerable communities.  

• Ensures the delivery of cost effective, community-based, and culturally sensitive case management interventions and continuous quality improvement monitoring.

• Collaborates to ensure patient outcomes that address the values of quality, services, and cost-effectiveness.

• Responsible for coordinating day to day operations, drive for results and outcomes, and provide updates to Director as warranted.

• Participates in departmental personnel functions (onboarding, performance management, etc.) in conjunction with the Director.

• Provides input to annual performance appraisal reviews for the staff in department.

• Uses data to drive decisions, plan, and implement performance improvement strategies for inpatient navigation program.

• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.

• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.

• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards of providing safe, caring, personalized and efficient experiences to patients and our workforce.

• Other duties as assigned.

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

Minimum Qualifications

Education:  Bachelors of Science in Nursing, Social Work, or related field required. Master’s degree in Social Work or related field preferred.

Licenses/Certifications: 

• Current and valid license in the state of Texas as Registered Nurse (RN),  Licensed Master Social Work (LMSW), or Licensed Clinical Social Worker (LCSW).

• Case Management Certification (Certified Case Manager or Accredited Case Manager) preferred.

Experience / Knowledge / Skills:

• Three (3) years leadership experience working with clinical providers, including but not exclusive to social workers, case managers, community health workers, physicians, and/or nurses required.

• Five (5) years of experience in hospital-based nursing, social work, or community resource setting preferred.

• Deep understanding of health disparities, non-medical drivers of health (NMDOH), and structural barriers affecting underserved populations.  

• Knowledge of leading practice in clinical care and payor requirements.

• Effective oral and written communication skills.

• Strong interpersonal, organizational, and cross-functional collaboration skills.  

• Experience in building collaborative care models that center patient needs beyond clinical care.

• Evidence of strong leadership skills.

• Knowledge of the concepts associated with performance improvement, business planning and targeted outcomes.

• Ability to work collaboratively with and develop rapport with health care professionals, patients, and payors at all levels to achieve established goals and improve quality outcomes.

• Proficiency in MS Office Suite (Word, PowerPoint, and Excel).

• Solid problem solving skills.

Principal Accountabilities

• Oversees and supports operations, growth, and development of the inpatient navigation or ER Navigation programs.

• Supervises, supports, and develops a team of CHWs who provide patient navigation and advocacy services to patients with complex social needs.

• Guides CHWs in trauma-informed approaches, recognizing psychosocial risk factors, and appropriately escalating to clinical partners, when higher levels of intervention are required, beyond the traditional NMDOH navigation.

• Collaborates closely with social workers, nurses, physicians, nurses, and care coordination teams to ensure seamless transitions of care and address non-medical needs impacting health.

• Serves as a subject matter expert on non-medical drivers of health, navigation strategies, and community resource engagement for underserved populations.

• Coordinates with internal departments and external community partners to strengthen referral systems and access to housing, food, transportation, and behavioral health services. 

• Maintains knowledge of local community resources, public benefits, and population health trends relevant to vulnerable communities.  

• Ensures the delivery of cost effective, community-based, and culturally sensitive case management interventions and continuous quality improvement monitoring.

• Collaborates to ensure patient outcomes that address the values of quality, services, and cost-effectiveness.

• Responsible for coordinating day to day operations, drive for results and outcomes, and provide updates to Director as warranted.

• Participates in departmental personnel functions (onboarding, performance management, etc.) in conjunction with the Director.

• Provides input to annual performance appraisal reviews for the staff in department.

• Uses data to drive decisions, plan, and implement performance improvement strategies for inpatient navigation program.

• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.

• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.

• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards of providing safe, caring, personalized and efficient experiences to patients and our workforce.

• Other duties as assigned.

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

Minimum Qualifications

Education:  Bachelors of Science in Nursing, Social Work, or related field required. Master’s degree in Social Work or related field preferred.

Licenses/Certifications: 

• Current and valid license in the state of Texas as Registered Nurse (RN),  Licensed Master Social Work (LMSW), or Licensed Clinical Social Worker (LCSW).

• Case Management Certification (Certified Case Manager or Accredited Case Manager) preferred.

Experience / Knowledge / Skills:

• Three (3) years leadership experience working with clinical providers, including but not exclusive to social workers, case managers, community health workers, physicians, and/or nurses required.

• Five (5) years of experience in hospital-based nursing, social work, or community resource setting preferred.

• Deep understanding of health disparities, non-medical drivers of health (NMDOH), and structural barriers affecting underserved populations.  

• Knowledge of leading practice in clinical care and payor requirements.

• Effective oral and written communication skills.

• Strong interpersonal, organizational, and cross-functional collaboration skills.  

• Experience in building collaborative care models that center patient needs beyond clinical care.

• Evidence of strong leadership skills.

• Knowledge of the concepts associated with performance improvement, business planning and targeted outcomes.

• Ability to work collaboratively with and develop rapport with health care professionals, patients, and payors at all levels to achieve established goals and improve quality outcomes.

• Proficiency in MS Office Suite (Word, PowerPoint, and Excel).

• Solid problem solving skills.

Principal Accountabilities

• Oversees and supports operations, growth, and development of the inpatient navigation or ER Navigation programs.

• Supervises, supports, and develops a team of CHWs who provide patient navigation and advocacy services to patients with complex social needs.

• Guides CHWs in trauma-informed approaches, recognizing psychosocial risk factors, and appropriately escalating to clinical partners, when higher levels of intervention are required, beyond the traditional NMDOH navigation.

• Collaborates closely with social workers, nurses, physicians, nurses, and care coordination teams to ensure seamless transitions of care and address non-medical needs impacting health.

• Serves as a subject matter expert on non-medical drivers of health, navigation strategies, and community resource engagement for underserved populations.

• Coordinates with internal departments and external community partners to strengthen referral systems and access to housing, food, transportation, and behavioral health services. 

• Maintains knowledge of local community resources, public benefits, and population health trends relevant to vulnerable communities.  

• Ensures the delivery of cost effective, community-based, and culturally sensitive case management interventions and continuous quality improvement monitoring.

• Collaborates to ensure patient outcomes that address the values of quality, services, and cost-effectiveness.

• Responsible for coordinating day to day operations, drive for results and outcomes, and provide updates to Director as warranted.

• Participates in departmental personnel functions (onboarding, performance management, etc.) in conjunction with the Director.

• Provides input to annual performance appraisal reviews for the staff in department.

• Uses data to drive decisions, plan, and implement performance improvement strategies for inpatient navigation program.

• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.

• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.

• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards of providing safe, caring, personalized and efficient experiences to patients and our workforce.

• Other duties as assigned.

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

Minimum Qualifications

Education:  Bachelors of Science in Nursing, Social Work, or related field required. Master’s degree in Social Work or related field preferred.

Licenses/Certifications: 

• Current and valid license in the state of Texas as Registered Nurse (RN),  Licensed Master Social Work (LMSW), or Licensed Clinical Social Worker (LCSW).

• Case Management Certification (Certified Case Manager or Accredited Case Manager) preferred.

Experience / Knowledge / Skills:

• Three (3) years leadership experience working with clinical providers, including but not exclusive to social workers, case managers, community health workers, physicians, and/or nurses required.

• Five (5) years of experience in hospital-based nursing, social work, or community resource setting preferred.

• Deep understanding of health disparities, non-medical drivers of health (NMDOH), and structural barriers affecting underserved populations.  

• Knowledge of leading practice in clinical care and payor requirements.

• Effective oral and written communication skills.

• Strong interpersonal, organizational, and cross-functional collaboration skills.  

• Experience in building collaborative care models that center patient needs beyond clinical care.

• Evidence of strong leadership skills.

• Knowledge of the concepts associated with performance improvement, business planning and targeted outcomes.

• Ability to work collaboratively with and develop rapport with health care professionals, patients, and payors at all levels to achieve established goals and improve quality outcomes.

• Proficiency in MS Office Suite (Word, PowerPoint, and Excel).

• Solid problem solving skills.

Principal Accountabilities

• Oversees and supports operations, growth, and development of the inpatient navigation or ER Navigation programs.

• Supervises, supports, and develops a team of CHWs who provide patient navigation and advocacy services to patients with complex social needs.

• Guides CHWs in trauma-informed approaches, recognizing psychosocial risk factors, and appropriately escalating to clinical partners, when higher levels of intervention are required, beyond the traditional NMDOH navigation.

• Collaborates closely with social workers, nurses, physicians, nurses, and care coordination teams to ensure seamless transitions of care and address non-medical needs impacting health.

• Serves as a subject matter expert on non-medical drivers of health, navigation strategies, and community resource engagement for underserved populations.

• Coordinates with internal departments and external community partners to strengthen referral systems and access to housing, food, transportation, and behavioral health services. 

• Maintains knowledge of local community resources, public benefits, and population health trends relevant to vulnerable communities.  

• Ensures the delivery of cost effective, community-based, and culturally sensitive case management interventions and continuous quality improvement monitoring.

• Collaborates to ensure patient outcomes that address the values of quality, services, and cost-effectiveness.

• Responsible for coordinating day to day operations, drive for results and outcomes, and provide updates to Director as warranted.

• Participates in departmental personnel functions (onboarding, performance management, etc.) in conjunction with the Director.

• Provides input to annual performance appraisal reviews for the staff in department.

• Uses data to drive decisions, plan, and implement performance improvement strategies for inpatient navigation program.

• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.

• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.

• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards of providing safe, caring, personalized and efficient experiences to patients and our workforce.

• Other duties as assigned.

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

Minimum Qualifications

Education:  Bachelors of Science in Nursing, Social Work, or related field required. Master’s degree in Social Work or related field preferred.

Licenses/Certifications: 

• Current and valid license in the state of Texas as Registered Nurse (RN),  Licensed Master Social Work (LMSW), or Licensed Clinical Social Worker (LCSW).

• Case Management Certification (Certified Case Manager or Accredited Case Manager) preferred.

Experience / Knowledge / Skills:

• Three (3) years leadership experience working with clinical providers, including but not exclusive to social workers, case managers, community health workers, physicians, and/or nurses required.

• Five (5) years of experience in hospital-based nursing, social work, or community resource setting preferred.

• Deep understanding of health disparities, non-medical drivers of health (NMDOH), and structural barriers affecting underserved populations.  

• Knowledge of leading practice in clinical care and payor requirements.

• Effective oral and written communication skills.

• Strong interpersonal, organizational, and cross-functional collaboration skills.  

• Experience in building collaborative care models that center patient needs beyond clinical care.

• Evidence of strong leadership skills.

• Knowledge of the concepts associated with performance improvement, business planning and targeted outcomes.

• Ability to work collaboratively with and develop rapport with health care professionals, patients, and payors at all levels to achieve established goals and improve quality outcomes.

• Proficiency in MS Office Suite (Word, PowerPoint, and Excel).

• Solid problem solving skills.

Principal Accountabilities

• Oversees and supports operations, growth, and development of the inpatient navigation or ER Navigation programs.

• Supervises, supports, and develops a team of CHWs who provide patient navigation and advocacy services to patients with complex social needs.

• Guides CHWs in trauma-informed approaches, recognizing psychosocial risk factors, and appropriately escalating to clinical partners, when higher levels of intervention are required, beyond the traditional NMDOH navigation.

• Collaborates closely with social workers, nurses, physicians, nurses, and care coordination teams to ensure seamless transitions of care and address non-medical needs impacting health.

• Serves as a subject matter expert on non-medical drivers of health, navigation strategies, and community resource engagement for underserved populations.

• Coordinates with internal departments and external community partners to strengthen referral systems and access to housing, food, transportation, and behavioral health services. 

• Maintains knowledge of local community resources, public benefits, and population health trends relevant to vulnerable communities.  

• Ensures the delivery of cost effective, community-based, and culturally sensitive case management interventions and continuous quality improvement monitoring.

• Collaborates to ensure patient outcomes that address the values of quality, services, and cost-effectiveness.

• Responsible for coordinating day to day operations, drive for results and outcomes, and provide updates to Director as warranted.

• Participates in departmental personnel functions (onboarding, performance management, etc.) in conjunction with the Director.

• Provides input to annual performance appraisal reviews for the staff in department.

• Uses data to drive decisions, plan, and implement performance improvement strategies for inpatient navigation program.

• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.

• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.

• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards of providing safe, caring, personalized and efficient experiences to patients and our workforce.

• Other duties as assigned.