122 Subscription jobs in the United States

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, were all a part of something bigger than ourselves. Are you ready to change the way the world moves?

Enterprise Technology plays a critical part in shaping the future of mobility. If youre looking for the chance to leverage advanced technology to redefine the transportation landscape, enhance the customer experience and improve peoples lives, this is the opportunity for you. Join us and challenge your IT expertise and analytical skills to help create vehicles that are as smart as you are.

The Subscription Engineering Manager is responsible for delivery of meaningful applications working with product and engineering teams, as well as stakeholders and business owners. As a manager, you will be leading engineers who support a digital environment focused on delivering value for Ford and its customers.

What you'll do.

• Solve complex problems by designing, developing, and delivering software solutions using various tools, languages, frameworks, methodologies and technologies

• Work on continuously improving platform performance and implement new technologies to maximize development efficiency

• Manage and grow software engineers by providing regular mentorship, career coaching, and performance feedback

• Engage with customers to deeply understand their use-cases, pain points, and requirements

• Evaluate and provide feedback on requirements, product designs, and architectures with a software engineering focus and a perspective on feasibility

• Own the responsibility of quality and security within the engineering delivery pipeline, while improving transparency, metric collection, and time to resolution

• Socialize and lead the adoption of software craftsmanship engineering principles and practices to improve the organization

• Establish relationships and knowledge sharing for partners, stakeholders, and teammates to eliminate siloed, duplicate, or conflicting solutions

• Support an environment that enables continuous improvement and contribute to establishing a learning organization

You'll have.

• Bachelors degree in Computer Science, Software Engineering, Electrical Engineering or related field

• 8+ years of hands-on software engineering experience

• 6+ years of experience on programming and design patterns; proficient knowledge in Java, testable feature development, and delivering meaningful code reviews

• 4+ years of experience leading agile teams and delivering software products to market under strict timelines and enterprise-wide impact

• 4+ years of experience with software operations (Source Management, Continuous Integration/Continuous Deployment, DevOps, Site Reliability Engineering, Observability, Support and maintenance)

• 2+ years of experience with technical planning and solution architecture

Even better, you may have

• Previous experience scaling applications and infrastructure

• Previous experience in design and development leveraging agile and lean methodologies, as well as maturing a strong waste-free and predictable delivery practice

• Experience in managing cross-functional technical design and delivery dependencies across complex systems

• Strong verbal and written communications skills

• Cooperation with product and business owners in developing user journeys, roadmaps, and delivery plans

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builderor all of the above? No matter what you choose, we offer a work life that works for you, including:

Immediate medical, dental, vision and prescription drug coverage

Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more

Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more

Vehicle discount program for employees and family members and management leases

Tuition assistance

Established and active employee resource groups

Paid time off for individual and team community service

A generous schedule of paid holidays, including the week between Christmas and New Years Day

Paid time off and the option to purchase additional vacation time.

For a detailed look at our benefits, click here:

fordcareers.co/LL6HTHD

This position is a range of salary grade LL6.

SOUTHEAST MI RESIDENTS: This role is posted as remote unless you reside within 50 miles of Dearborn, MIin which case we request on-site presence up to 4 days a week.

Visa sponsorship is available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call .

#LI-Remote

Requisition ID : 50380

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we're all a part of something bigger than ourselves. Are you ready to change the way the world moves? Enterprise Technology plays a critical part in shaping the future of mobility. If you're looking for the chance to leverage advanced technology to redefine the transportation landscape, enhance the customer experience and improve people's lives, this is the opportunity for you. Join us and challenge your IT expertise and analytical skills to help create vehicles that are as smart as you are.

The Subscription Engineering Manager is responsible for delivery of meaningful applications working with product and engineering teams, as well as stakeholders and business owners. As a manager, you will be leading engineers who support a digital environment focused on delivering value for Ford and its customers.

What You'll Do.

• Solve complex problems by designing, developing, and delivering software solutions using various tools, languages, frameworks, methodologies and technologies
• Work on continuously improving platform performance and implement new technologies to maximize development efficiency
• Manage and grow software engineers by providing regular mentorship, career coaching, and performance feedback
• Engage with customers to deeply understand their use-cases, pain points, and requirements
• Evaluate and provide feedback on requirements, product designs, and architectures with a software engineering focus and a perspective on feasibility
• Own the responsibility of quality and security within the engineering delivery pipeline, while improving transparency, metric collection, and time to resolution
• Socialize and lead the adoption of software craftsmanship engineering principles and practices to improve the organization
• Establish relationships and knowledge sharing for partners, stakeholders, and teammates to eliminate siloed, duplicate, or conflicting solutions
• Support an environment that enables continuous improvement and contribute to establishing a learning organization

You'll Have.

• Bachelor's degree in Computer Science, Software Engineering, Electrical Engineering or related field
• 8+ years of hands-on software engineering experience
• 6+ years of experience on programming and design patterns; proficient knowledge in Java, testable feature development, and delivering meaningful code reviews
• 4+ years of experience leading agile teams and delivering software products to market under strict timelines and enterprise-wide impact
• 4+ years of experience with software operations (Source Management, Continuous Integration/Continuous Deployment, DevOps, Site Reliability Engineering, Observability, Support and maintenance)
• 2+ years of experience with technical planning and solution architecture

Even better, you may have.

• Previous experience scaling applications and infrastructure
• Previous experience in design and development leveraging agile and lean methodologies, as well as maturing a strong waste-free and predictable delivery practice
• Experience in managing cross-functional technical design and delivery dependencies across complex systems
• Strong verbal and written communications skills
• Cooperation with product and business owners in developing user journeys, roadmaps, and delivery plans

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply! As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builderor all of the above? No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year's Day
• Paid time off and the option to purchase additional vacation time.

For a detailed look at our benefits, click here: fordcareers.co/LL6HTHD

This position is a range of salary grade LL6. SOUTHEAST MI RESIDENTS: This role is posted as remote unless you reside within 50 miles of Dearborn, MIin which case we request on-site presence up to 4 days a week. Visa sponsorship is available for this position. Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status.

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we're all a part of something bigger than ourselves. Are you ready to change the way the world moves? Enterprise Technology plays a critical part in shaping the future of mobility. If you're looking for the chance to leverage advanced technology to redefine the transportation landscape, enhance the customer experience and improve people's lives, this is the opportunity for you. Join us and challenge your IT expertise and analytical skills to help create vehicles that are as smart as you are.

The Subscription Engineering Manager is responsible for delivery of meaningful applications working with product and engineering teams, as well as stakeholders and business owners. As a manager, you will be leading engineers who support a digital environment focused on delivering value for Ford and its customers.

• Solve complex problems by designing, developing, and delivering software solutions using various tools, languages, frameworks, methodologies and technologies
• Work on continuously improving platform performance and implement new technologies to maximize development efficiency
• Manage and grow software engineers by providing regular mentorship, career coaching, and performance feedback
• Engage with customers to deeply understand their use-cases, pain points, and requirements
• Evaluate and provide feedback on requirements, product designs, and architectures with a software engineering focus and a perspective on feasibility
• Own the responsibility of quality and security within the engineering delivery pipeline, while improving transparency, metric collection, and time to resolution
• Socialize and lead the adoption of software craftsmanship engineering principles and practices to improve the organization
• Establish relationships and knowledge sharing for partners, stakeholders, and teammates to eliminate siloed, duplicate, or conflicting solutions
• Support an environment that enables continuous improvement and contribute to establishing a learning organization

• Bachelor's degree in Computer Science, Software Engineering, Electrical Engineering or related field
• 8+ years of hands-on software engineering experience
• 6+ years of experience on programming and design patterns; proficient knowledge in Java, testable feature development, and delivering meaningful code reviews
• 4+ years of experience leading agile teams and delivering software products to market under strict timelines and enterprise-wide impact
• 4+ years of experience with software operations (Source Management, Continuous Integration/Continuous Deployment, DevOps, Site Reliability Engineering, Observability, Support and maintenance)
• 2+ years of experience with technical planning and solution architecture

• Previous experience scaling applications and infrastructure
• Previous experience in design and development leveraging agile and lean methodologies, as well as maturing a strong waste-free and predictable delivery practice
• Experience in managing cross-functional technical design and delivery dependencies across complex systems
• Strong verbal and written communications skills
• Cooperation with product and business owners in developing user journeys, roadmaps, and delivery plans

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply! As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builderor all of the above? No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year's Day
• Paid time off and the option to purchase additional vacation time.

For a detailed look at our benefits, click here: fordcareers.co/LL6HTHD

This position is a range of salary grade LL6. SOUTHEAST MI RESIDENTS: This role is posted as remote unless you reside within 50 miles of Dearborn, MIin which case we request on-site presence up to 4 days a week. Visa sponsorship is available for this position. Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status.

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we're all a part of something bigger than ourselves. Are you ready to change the way the world moves? Enterprise Technology plays a critical part in shaping the future of mobility. If you're looking for the chance to leverage advanced technology to redefine the transportation landscape, enhance the customer experience and improve people's lives, this is the opportunity for you. Join us and challenge your IT expertise and analytical skills to help create vehicles that are as smart as you are.

The Subscription Engineering Manager is responsible for delivery of meaningful applications working with product and engineering teams, as well as stakeholders and business owners. As a manager, you will be leading engineers who support a digital environment focused on delivering value for Ford and its customers.

What You'll Do.

• Solve complex problems by designing, developing, and delivering software solutions using various tools, languages, frameworks, methodologies and technologies
• Work on continuously improving platform performance and implement new technologies to maximize development efficiency
• Manage and grow software engineers by providing regular mentorship, career coaching, and performance feedback
• Engage with customers to deeply understand their use-cases, pain points, and requirements
• Evaluate and provide feedback on requirements, product designs, and architectures with a software engineering focus and a perspective on feasibility
• Own the responsibility of quality and security within the engineering delivery pipeline, while improving transparency, metric collection, and time to resolution
• Socialize and lead the adoption of software craftsmanship engineering principles and practices to improve the organization
• Establish relationships and knowledge sharing for partners, stakeholders, and teammates to eliminate siloed, duplicate, or conflicting solutions
• Support an environment that enables continuous improvement and contribute to establishing a learning organization

You'll Have.

• Bachelor's degree in Computer Science, Software Engineering, Electrical Engineering or related field
• 8+ years of hands-on software engineering experience
• 6+ years of experience on programming and design patterns; proficient knowledge in Java, testable feature development, and delivering meaningful code reviews
• 4+ years of experience leading agile teams and delivering software products to market under strict timelines and enterprise-wide impact
• 4+ years of experience with software operations (Source Management, Continuous Integration/Continuous Deployment, DevOps, Site Reliability Engineering, Observability, Support and maintenance)
• 2+ years of experience with technical planning and solution architecture

Even Better, You May Have.

• Previous experience scaling applications and infrastructure
• Previous experience in design and development leveraging agile and lean methodologies, as well as maturing a strong waste-free and predictable delivery practice
• Experience in managing cross-functional technical design and delivery dependencies across complex systems
• Strong verbal and written communications skills
• Cooperation with product and business owners in developing user journeys, roadmaps, and delivery plans

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply! As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builderor all of the above? No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year's Day
• Paid time off and the option to purchase additional vacation time.

For a detailed look at our benefits, click here: fordcareers.co/LL6HTHD

This position is a range of salary grade LL6. SOUTHEAST MI RESIDENTS: This role is posted as remote unless you reside within 50 miles of Dearborn, MIin which case we request on-site presence up to 4 days a week. Visa sponsorship is available for this position. Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status.

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we're all a part of something bigger than ourselves. Are you ready to change the way the world moves? Enterprise Technology plays a critical part in shaping the future of mobility. If you're looking for the chance to leverage advanced technology to redefine the transportation landscape, enhance the customer experience and improve people's lives, this is the opportunity for you. Join us and challenge your IT expertise and analytical skills to help create vehicles that are as smart as you are.

The Subscription Engineering Manager is responsible for delivery of meaningful applications working with product and engineering teams, as well as stakeholders and business owners. As a manager, you will be leading engineers who support a digital environment focused on delivering value for Ford and its customers.

What you'll do.

• Solve complex problems by designing, developing, and delivering software solutions using various tools, languages, frameworks, methodologies and technologies
• Work on continuously improving platform performance and implement new technologies to maximize development efficiency
• Manage and grow software engineers by providing regular mentorship, career coaching, and performance feedback
• Engage with customers to deeply understand their use-cases, pain points, and requirements
• Evaluate and provide feedback on requirements, product designs, and architectures with a software engineering focus and a perspective on feasibility
• Own the responsibility of quality and security within the engineering delivery pipeline, while improving transparency, metric collection, and time to resolution
• Socialize and lead the adoption of software craftsmanship engineering principles and practices to improve the organization
• Establish relationships and knowledge sharing for partners, stakeholders, and teammates to eliminate siloed, duplicate, or conflicting solutions
• Support an environment that enables continuous improvement and contribute to establishing a learning organization

You'll have.

• Bachelor's degree in Computer Science, Software Engineering, Electrical Engineering or related field
• 8+ years of hands-on software engineering experience
• 6+ years of experience on programming and design patterns; proficient knowledge in Java, testable feature development, and delivering meaningful code reviews
• 4+ years of experience leading agile teams and delivering software products to market under strict timelines and enterprise-wide impact
• 4+ years of experience with software operations (Source Management, Continuous Integration/Continuous Deployment, DevOps, Site Reliability Engineering, Observability, Support and maintenance)
• 2+ years of experience with technical planning and solution architecture

Even better, you may have.

• Previous experience scaling applications and infrastructure
• Previous experience in design and development leveraging agile and lean methodologies, as well as maturing a strong waste-free and predictable delivery practice
• Experience in managing cross-functional technical design and delivery dependencies across complex systems
• Strong verbal and written communications skills
• Cooperation with product and business owners in developing user journeys, roadmaps, and delivery plans

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply! As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builderor all of the above? No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year's Day
• Paid time off and the option to purchase additional vacation time.

For a detailed look at our benefits, click here: fordcareers.co/LL6HTHD

This position is a range of salary grade LL6. SOUTHEAST MI RESIDENTS: This role is posted as remote unless you reside within 50 miles of Dearborn, MIin which case we request on-site presence up to 4 days a week. Visa sponsorship is available for this position. Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status.

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we're all a part of something bigger than ourselves. Are you ready to change the way the world moves? Enterprise Technology plays a critical part in shaping the future of mobility. If you're looking for the chance to leverage advanced technology to redefine the transportation landscape, enhance the customer experience and improve people's lives, this is the opportunity for you. Join us and challenge your IT expertise and analytical skills to help create vehicles that are as smart as you are.

The Subscription Engineering Manager is responsible for delivery of meaningful applications working with product and engineering teams, as well as stakeholders and business owners. As a manager, you will be leading engineers who support a digital environment focused on delivering value for Ford and its customers.

What you'll do.

• Solve complex problems by designing, developing, and delivering software solutions using various tools, languages, frameworks, methodologies and technologies
• Work on continuously improving platform performance and implement new technologies to maximize development efficiency
• Manage and grow software engineers by providing regular mentorship, career coaching, and performance feedback
• Engage with customers to deeply understand their use-cases, pain points, and requirements
• Evaluate and provide feedback on requirements, product designs, and architectures with a software engineering focus and a perspective on feasibility
• Own the responsibility of quality and security within the engineering delivery pipeline, while improving transparency, metric collection, and time to resolution
• Socialize and lead the adoption of software craftsmanship engineering principles and practices to improve the organization
• Establish relationships and knowledge sharing for partners, stakeholders, and teammates to eliminate siloed, duplicate, or conflicting solutions
• Support an environment that enables continuous improvement and contribute to establishing a learning organization

You'll have.

• Bachelor's degree in Computer Science, Software Engineering, Electrical Engineering or related field
• 8+ years of hands-on software engineering experience
• 6+ years of experience on programming and design patterns; proficient knowledge in Java, testable feature development, and delivering meaningful code reviews
• 4+ years of experience leading agile teams and delivering software products to market under strict timelines and enterprise-wide impact
• 4+ years of experience with software operations (Source Management, Continuous Integration/Continuous Deployment, DevOps, Site Reliability Engineering, Observability, Support and maintenance)
• 2+ years of experience with technical planning and solution architecture

Even better, you may have.

• Previous experience scaling applications and infrastructure
• Previous experience in design and development leveraging agile and lean methodologies, as well as maturing a strong waste-free and predictable delivery practice
• Experience in managing cross-functional technical design and delivery dependencies across complex systems
• Strong verbal and written communications skills
• Cooperation with product and business owners in developing user journeys, roadmaps, and delivery plans

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply! As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builderor all of the above? No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year's Day
• Paid time off and the option to purchase additional vacation time.

For a detailed look at our benefits, click here: fordcareers.co/LL6HTHD

This position is a range of salary grade LL6. SOUTHEAST MI RESIDENTS: This role is posted as remote unless you reside within 50 miles of Dearborn, MIin which case we request on-site presence up to 4 days a week. Visa sponsorship is available for this position. Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status.

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we're all a part of something bigger than ourselves. Are you ready to change the way the world moves? Enterprise Technology plays a critical part in shaping the future of mobility. If you're looking for the chance to leverage advanced technology to redefine the transportation landscape, enhance the customer experience and improve people's lives, this is the opportunity for you. Join us and challenge your IT expertise and analytical skills to help create vehicles that are as smart as you are.

The Subscription Engineering Manager is responsible for delivery of meaningful applications working with product and engineering teams, as well as stakeholders and business owners. As a manager, you will be leading engineers who support a digital environment focused on delivering value for Ford and its customers.

What you'll do.

• Solve complex problems by designing, developing, and delivering software solutions using various tools, languages, frameworks, methodologies and technologies
• Work on continuously improving platform performance and implement new technologies to maximize development efficiency
• Manage and grow software engineers by providing regular mentorship, career coaching, and performance feedback
• Engage with customers to deeply understand their use-cases, pain points, and requirements
• Evaluate and provide feedback on requirements, product designs, and architectures with a software engineering focus and a perspective on feasibility
• Own the responsibility of quality and security within the engineering delivery pipeline, while improving transparency, metric collection, and time to resolution
• Socialize and lead the adoption of software craftsmanship engineering principles and practices to improve the organization
• Establish relationships and knowledge sharing for partners, stakeholders, and teammates to eliminate siloed, duplicate, or conflicting solutions
• Support an environment that enables continuous improvement and contribute to establishing a learning organization

You'll have.

• Bachelor's degree in Computer Science, Software Engineering, Electrical Engineering or related field
• 8+ years of hands-on software engineering experience
• 6+ years of experience on programming and design patterns; proficient knowledge in Java, testable feature development, and delivering meaningful code reviews
• 4+ years of experience leading agile teams and delivering software products to market under strict timelines and enterprise-wide impact
• 4+ years of experience with software operations (Source Management, Continuous Integration/Continuous Deployment, DevOps, Site Reliability Engineering, Observability, Support and maintenance)
• 2+ years of experience with technical planning and solution architecture

Even better, you may have.

• Previous experience scaling applications and infrastructure
• Previous experience in design and development leveraging agile and lean methodologies, as well as maturing a strong waste-free and predictable delivery practice
• Experience in managing cross-functional technical design and delivery dependencies across complex systems
• Strong verbal and written communications skills
• Cooperation with product and business owners in developing user journeys, roadmaps, and delivery plans

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply! As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builderor all of the above? No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year's Day
• Paid time off and the option to purchase additional vacation time.

For a detailed look at our benefits, click here: fordcareers.co/LL6HTHD

This position is a range of salary grade LL6. SOUTHEAST MI RESIDENTS: This role is posted as remote unless you reside within 50 miles of Dearborn, MIin which case we request on-site presence up to 4 days a week. Visa sponsorship is available for this position. Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status.

• Generous PTO & Holidays
• Hybrid and Compressed Work Week (for operations-based roles only)
• Comprehensive Medical, Dental, and Vision
• HSA & FSA Account Options, with employer HSA contribution
• 401k with Employer Match & Profit Sharing
• Tuition Reimbursement
• Wellness Reimbursement Program
• Professional Development Opportunities
• Pet Insurance
• Subsidized Cafeteria in NY based office

• Provide expert support, training, and guidance to internal and external customers via email, chat, and phone.
• Troubleshoot technical issues related to digital platforms, license verification, service disruptions, and account access.
• Ensure timely resolution of customer inquiries in alignment with service level agreements (SLAs)

• Lead onboarding and training for digital tools such as vRClinicals and Scenario Cloud.
• Own the implementation process for RQI Pro-Ed and Pre-Hospital segments, including:
  
  • Order entry coordination with the Contracts team.
  • Scheduling and leading customer-facing implementation meetings.
  • Managing work plans through to completion in collaboration with RQI-P, RQI Impact Managers, and the Gatesville support team.

• Maintain accurate and timely documentation of customer interactions and resolutions.
• Recommend improvements to products, systems, training, and documentation based on customer feedback and support trends.
• Collaborate with developers and stakeholders to drive enhancements and ensure customer satisfaction.

• Partner with internal teams, sales, and third-party vendors to resolve complex issues and improve support processes.
• Attend team and stakeholder meetings as required.

• Meet or exceed KPIs related to customer satisfaction, response times, resolution rates, and communication quality
• Adapt to evolving business needs and customer demands while maintaining a positive, solution-oriented approach.

• Minimum 2 years of experience in customer service or help desk support.
• Bachelor's degree preferred.
• Strong written and verbal communication skills.
• Proficient in Microsoft Office, Salesforce, Outlook, Teams, Zoom, and web navigation.
• Ability to work independently, manage time effectively, and prioritize tasks.
• Strong problem-solving and critical thinking skills.
• Customer-focused with a service-oriented mindset.
• Comfortable working flexible shifts (8 AM-8 PM), including Saturdays and occasional evenings/weekends.
• Skilled in multitasking with high attention to detail and accuracy.
• Innovative and proactive in identifying solutions and improving processes.

Subscription Support Specialist

Laerdal Medical Benefits Include:

• Generous PTO & Holidays
• Hybrid and Compressed Work Week (for operations-based roles only)
• Comprehensive Medical, Dental, and Vision
• HSA & FSA Account Options, with employer HSA contribution
• 401k with Employer Match & Profit Sharing
• Tuition Reimbursement
• Wellness Reimbursement Program
• Professional Development Opportunities
• Pet Insurance
• Subsidized Cafeteria in NY based office

Position Overview:

The Subscription Support Specialist provides outstanding customer service and technical support for a wide range of digital tools and services. This role supports the Customer Care team by resolving subscription-related inquiries, troubleshooting issues, and assisting users across platforms such as RQI, TruCorp, vSim, DocuCare, HeartCode, SimX, and others.

Success in this role requires strong problem-solving skills, attention to detail, and the ability to work independently. The specialist collaborates closely with internal teams, sales, management, and external vendors to ensure smooth onboarding and effective license management using backend systems.

Responsibilities:

Customer Support & Technical Assistance

• Provide expert support, training, and guidance to internal and external customers via email, chat, and phone.
• Troubleshoot technical issues related to digital platforms, license verification, service disruptions, and account access.
• Ensure timely resolution of customer inquiries in alignment with service level agreements (SLAs)

Customer Onboarding & Implementation

• Lead onboarding and training for digital tools such as vRClinicals and Scenario Cloud.
• Own the implementation process for RQI Pro-Ed and Pre-Hospital segments, including:
  
  • Order entry coordination with the Contracts team.
  • Scheduling and leading customer-facing implementation meetings.
  • Managing work plans through to completion in collaboration with RQI-P, RQI Impact Managers, and the Gatesville support team.

Documentation & Continuous Improvement

• Maintain accurate and timely documentation of customer interactions and resolutions.
• Recommend improvements to products, systems, training, and documentation based on customer feedback and support trends.
• Collaborate with developers and stakeholders to drive enhancements and ensure customer satisfaction.

Cross-Functional Collaboration

• Partner with internal teams, sales, and third-party vendors to resolve complex issues and improve support processes.
• Attend team and stakeholder meetings as required.

Performance & Adaptability

• Meet or exceed KPIs related to customer satisfaction, response times, resolution rates, and communication quality
• Adapt to evolving business needs and customer demands while maintaining a positive, solution-oriented approach.

Requirements:

• Minimum 2 years of experience in customer service or help desk support.
• Bachelor's degree preferred.
• Strong written and verbal communication skills.
• Proficient in Microsoft Office, Salesforce, Outlook, Teams, Zoom, and web navigation.
• Ability to work independently, manage time effectively, and prioritize tasks.
• Strong problem-solving and critical thinking skills.
• Customer-focused with a service-oriented mindset.
• Comfortable working flexible shifts (8 AM-8 PM), including Saturdays and occasional evenings/weekends.
• Skilled in multitasking with high attention to detail and accuracy.
• Innovative and proactive in identifying solutions and improving processes.

Salary Range: $50,000 - $52,000, eligible for 7% annual bonus

Please note that this range does not include any other compensation or benefits that an individual may be eligible for. The salary offered depends on a variety of factors, which may include, but not limited to; the qualifications of the individual applicant for the position, location, level of education attained, and/or professional certifications, years of relevant experience, special skills, etc.

Laerdal Medical Corporation is committed to provide equal employment opportunities to all applicants and employees without regard to race, color, citizenship status, religion, sex, sexual orientation, gender identity, martial status, age, genetic information, status as an individual with a disability, status as a protected veteran or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.