87 Subscription jobs in the United States

Subscription Services Representative

We're in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry.

This type of workwork that changes the worldis what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.

About The Role

The Subscription Services Representative is a key individual contributor on the World-Wide Renewals team. The Subscription Services team is a culmination of individuals who are passionate about customer loyalty committed to bringing the right people together with the intention of securing and growing our revenue. This role will support an assigned territory of customers in coordination with our channel to maintain and grow renewal rates and establish relationships with a focus on renewing subscriptions on-time, adding new products & services and providing the highest level of customer service throughout the entire quote-to-cash process.

Your ability to drive business process, sustain and renew subscriptions, resolve customer issues/problems, and effectively manage your time will contribute to our mutual success.

Should You Accept The Challenge

• Be a point of contact with Channel Partners & Account Managers to proactively market subscription opportunities to partners and/or resolve issues that may hinder them from maintaining a relationship with Pure Storage
• Effectively communicate company messages, value propositions, etc. verbally and in writing
• Uncover accounts which may be at risk and develop plans to mitigate and bring them to closure
• Accountable for reviewing and validating installed base reports
• Manage existing programs to maximize company revenue and resolve customer-related contract issues
• Ability to research original business transactions and prepare detail that will lead the account team to make quick recommendations on how to position a renewal
• Responsible for managing an assigned quota
• Goal is to optimize renewal rate, attach rate and term
• Quote all subscription renewal opportunities for assigned territory
• Develop overall renewal strategy and process for assigned territory
• Manage & forecast the subscription pipeline for territory
• Create programs with Marketing Manager to proactively encourage renewal activity with partners
• Develop and communicate process change and improvements to optimize programs and enhance relationships with necessary company external customers and internal support groups
• Track all activity in Salesforce

What You'll Need To Bring To This Role

• Bachelor's degree or equivalent
• 2+ years prior subscription sales role
• 2+ years prior customer service experience
• Strong interpersonal skills / team player
• High integrity, ethics and humility
• Ability to build and maintain credibility with all cross functional teams
• Industry knowledge preferred
• Highly organized / strong time management skills
• Excellent written and oral communication skills
• Self-starter and ambitiously pursues improvement
• Solid Salesforce aptitude
• Advanced computer skills required (e.g. Excel, MS Access, SQL queries)
• Inventory/installed base management experience is a plus
• Organizational and follow up skills, problem solving and analytical skills
• Desire to grow with Pure Storage
• Proven track record of success
• Must be willing and able to work in an open office, team environment
• Must be eligible to work in the United States of America

The hourly pay range is:

$37 - $61 USD

What You Can Expect From Us:

• Pure Innovation : We celebrate those who think critically, like a challenge and aspire to be trailblazers.
• Pure Growth : We give you the space and support to grow along with us and to contribute to something meaningful. We have been Named Fortune's Best Large Workplaces in the Bay Area, Fortune's Best Workplaces for Millennials and certified as a Great Place to Work!
• Pure Team : We build each other up and set aside ego for the greater good.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources and company-sponsored team events. Check out purebenefits.com for more information.

Accommodations And Accessibility:

Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at if you're invited to an interview.

Our Commitment To A Strong And Inclusive Team:

We're forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn't just accepted but embraced. That's why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership. Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.

Subscription Support Specialist

Laerdal Medical Benefits Include:

• Generous PTO & Holidays
• Hybrid and Compressed Work Week (for operations-based roles only)
• Comprehensive Medical, Dental, and Vision
• HSA & FSA Account Options, with employer HSA contribution
• 401k with Employer Match & Profit Sharing
• Tuition Reimbursement
• Wellness Reimbursement Program
• Professional Development Opportunities
• Pet Insurance
• Subsidized Cafeteria in NY based office

Position Overview:

The Subscription Support Specialist provides outstanding customer service and technical support for a wide range of digital tools and services. This role supports the Customer Care team by resolving subscription-related inquiries, troubleshooting issues, and assisting users across platforms such as RQI, TruCorp, vSim, DocuCare, HeartCode, SimX, and others.

Success in this role requires strong problem-solving skills, attention to detail, and the ability to work independently. The specialist collaborates closely with internal teams, sales, management, and external vendors to ensure smooth onboarding and effective license management using backend systems.

Responsibilities:

Customer Support & Technical Assistance

• Provide expert support, training, and guidance to internal and external customers via email, chat, and phone.
• Troubleshoot technical issues related to digital platforms, license verification, service disruptions, and account access.
• Ensure timely resolution of customer inquiries in alignment with service level agreements (SLAs)

Customer Onboarding & Implementation

• Lead onboarding and training for digital tools such as vRClinicals and Scenario Cloud.
• Own the implementation process for RQI Pro-Ed and Pre-Hospital segments, including:
  
  • Order entry coordination with the Contracts team.
  • Scheduling and leading customer-facing implementation meetings.
  • Managing work plans through to completion in collaboration with RQI-P, RQI Impact Managers, and the Gatesville support team.

Documentation & Continuous Improvement

• Maintain accurate and timely documentation of customer interactions and resolutions.
• Recommend improvements to products, systems, training, and documentation based on customer feedback and support trends.
• Collaborate with developers and stakeholders to drive enhancements and ensure customer satisfaction.

Cross-Functional Collaboration

• Partner with internal teams, sales, and third-party vendors to resolve complex issues and improve support processes.
• Attend team and stakeholder meetings as required.

Performance & Adaptability

• Meet or exceed KPIs related to customer satisfaction, response times, resolution rates, and communication quality
• Adapt to evolving business needs and customer demands while maintaining a positive, solution-oriented approach.

Requirements:

• Minimum 2 years of experience in customer service or help desk support.
• Bachelor's degree preferred.
• Strong written and verbal communication skills.
• Proficient in Microsoft Office, Salesforce, Outlook, Teams, Zoom, and web navigation.
• Ability to work independently, manage time effectively, and prioritize tasks.
• Strong problem-solving and critical thinking skills.
• Customer-focused with a service-oriented mindset.
• Comfortable working flexible shifts (8 AM-8 PM), including Saturdays and occasional evenings/weekends.
• Skilled in multitasking with high attention to detail and accuracy.
• Innovative and proactive in identifying solutions and improving processes.

Salary Range: $50,000 - $52,000, eligible for 7% annual bonus

Please note that this range does not include any other compensation or benefits that an individual may be eligible for. The salary offered depends on a variety of factors, which may include, but not limited to; the qualifications of the individual applicant for the position, location, level of education attained, and/or professional certifications, years of relevant experience, special skills, etc.

Laerdal Medical Corporation is committed to provide equal employment opportunities to all applicants and employees without regard to race, color, citizenship status, religion, sex, sexual orientation, gender identity, martial status, age, genetic information, status as an individual with a disability, status as a protected veteran or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Subscription Renewal Representative

Bentley Systems is seeking a Subscription Renewals Representative who will be a key member of the team responsible for following up on contract renewals in our Financial Operations department. As a key member of the team, the Subscription Renewals Representative will be handling disputes, service requests and other activities related to subscription renewals. If you are an individual with exceptional organizational and communication skills with strong relationship skills, we would love to hear from you!

Responsibilities:

• Contacting current SELECT subscribers to secure renewal of software maintenance program (Bentley SELECT).
• Positioning the SELECT program's features and benefits for the user with the goal maintaining the SELECT program.
• Communicating current SELECT program offerings.
• Discussing loss mitigation strategies with internal and external customers to reduce the potential for loss of Bentley SELECT including Portfolio Balance, Inactive, License Surrender and/or Cancellation.
• Processing any/all applicable paperwork required when loss mitigation is confirmed.
• Providing notice to Sales/Management of loss mitigation and value for sale impact.
• Responding to user (includes internal and external Bentley users) inquiries/requests.
• Processing Service Request(s) and Dispute Cases as assigned.
• Being knowledgeable in the use of SAP CRM database, SAP Interaction Center, ReportTool
• This is a full-time role expected to work 40 hours per week, hybrid in Exton, PA.
• Requires sitting or standing at will while performing work on a computer (or any other physical requirements). The role requires communication with managers, peers, and other colleagues of the company in person (on occasion), and by utilizing Microsoft Teams chat, calling, and meeting functions.
• This role does not require travel.

Qualifications:

• Bachelor's degree in Business Administration, a related field, or 2 years of customer service experience in a corporate environment.
• Excellent people and communications skills
• Team player
• Strong relationship skills and the ability to work through long renewal cycles.
• Organizational skills, time management skills and ability to work independently are a must
• Self-starter who is driven to achieve more
• Able to easily and clearly explain processes to users
• Able to process Disputes/Service Requests and Renewal Calls in a timely manner and with few mistakes
• Open to constructive criticism, learns from mistakes
• Able to learn new skills quickly and adopt changes

What We Offer:

• A great team and culture
• An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction.
• Competitive salary and benefits.
• The opportunity to work within a global and diversely international team.
• A supportive and collaborative environment.
• Colleague Recognition Awards.

About Bentley Systems:

Around the world, infrastructure professionals rely on software from Bentley Systems to help them design, build, and operate better and more resilient infrastructure for transportation, water, energy, cities, and more. Founded in 1984 by engineers for engineers, Bentley is the partner of choice for engineering firms and owner-operators worldwide, with software that spans engineering disciplines, industry sectors, and all phases of the infrastructure lifecycle. Through our digital twin solutions, we help infrastructure professionals unlock the value of their data to transform project delivery and asset performance.

Equal Opportunity Employer:

Bentley is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, sex, sexual orientation, gender identity, disability, pregnancy, protected veteran status, religion, national origin, age, genetic information or any other protected characteristic. This commitment extends to all aspects of employment, including, but not limited to, hiring, placement, promotion, compensation, and training.

Request an Accommodation:

As an Equal Opportunity Employer, Bentley is committed to providing reasonable accommodations to applicants with disabilities. We encourage you to request a reasonable accommodation if you are not able to fully use or access our online application system. You can make an accommodation request by calling or sending us an email at

Kaeser Compressors, Inc. is one of the largest and most successful suppliers of industrial compressed air and vacuum systems with nearly 7,000 employees worldwide. Our primary goal is providing exceptional customer service coupled with innovative products and progressive system solutions. We specialize in evaluating each customer's application and providing the most energy efficient and effective air system solution. To learn more about Kaeser, visit our website at us.kaeser.com , and for a sneak peek into what it's like being a part of the Kaeser Family, visit us.kaeser.com/people .
We are seeking individuals who have worked in an industrial/service/sales environment to fill the position of Subscription Services Manager for our Fredericksburg location.
**Job Description**
**The selected candidate will:**
+ Deliver a positive customer service experience to customers utilizing Kaeser Subscription Services by managing the monitoring of subscription assets to reduce costs and deliver maximum uptime.
+ Maintain effective coordination and communication of the inter department activities that support the subscription services.
+ Maintain proper response times to alarms, warnings and incidents to minimize downtime associated with subscription services.
**Required Qualifications**
**The successful candidate's background will include:**
+ Bachelor's Degree Required.
+ 5 years' experience in customer service, preferably in industrial or manufacturing.
+ Good communication skills/phone skills required.
+ Computer skills, including proficiency in Google Workspace.
+ SAP experience preferred.
+ Physical attendance at worksite as required.
We offer a competitive salary, excellent benefit package including Profit Sharing and 401(k) Plan as well as an on-site exercise facility, free exercise classes and a health and wellness program.
This contractor and subcontractor shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.

**Manager, Subscription Renewals**
**Location:** Hybrid, Exton, PA
**Position Summary:**
The Subscriptions Renewals Organization is a key component to Bentley's overall sales strategy. Our mission is to deliver value and drive exceptional financial results by providing outstanding sales and service activities to our existing user base and resellers and be responsible for the management and generation of high subscription retention rates for Bentley.
Bring your successful track record in recurring revenue management and operations leadership to Bentley in this key contributor role as a Manager, Subscription Renewals with our North America Subscription Renewals Team, headquartered in Exton, PA.
**Responsibilities:**
+ Maximize the Bentley revenue from the assigned customers within your region, working with those customers to develop and increase ongoing SELECT retention. Carrying full revenue responsibility (quota) for your assigned team.
+ The Renewals Manager is responsible for ensuring the ongoing achievement of sales and renewal rate targets across the Subscription Renewal team.
+ Managing a team of Renewal Sales Representatives, providing leadership and participate in recruiting, mentoring, performance management and training activities geared toward building a team of Subscriptions Sales Representatives into a highly responsive team that meets and exceeds performance standards.
+ Develop and implement strategic sales programs to support SELECT retention, expansion, growth, and acquisition efforts.
+ Evaluate business trends and present data and recommendations to management team to improve SELECT retention and revenue.
+ Maintain an appropriate level of Product/Solution knowledge.
+ Maintain 100% data quality management in SAP.
+ This is a full-time role expected to work 40 hours per week, hybrid in Exton, PA.
+ Requires sitting or standing at will while performing work on a computer (or any other physical requirements ( ). The role requires communication with managers, peers, and other colleagues of the company in person (on occasion), and by utilizing Microsoft Teams chat, calling, and meeting functions.
+ This role does not require travel.
**Requirements:**
+ 5+ years of experience in software renewals or management.
+ Results-focused professional with strong initiative and clear goals and will combine these traits with our team approach to best-in-class client service.
+ Must possess strong verbal and written communication skills, with the ability to confidently interact and communicate with senior management and executive stakeholders.
+ Self-motivated, determined, work well on their own initiative, have a "can do" attitude
+ A strong team player.
+ Able to consult with customers on solutions, be customer focused, people orientated and deliver exceptional service.
+ High energy level, enthusiasm, flexibility and positive attitude with a proven track record of meeting and exceeding revenue goals.
+ SaaS business experience a plus.
**What We Offer:**
+ A great Team and culture - please see our Recruitment Video. ( An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction.
+ Competitive Salary and benefits.
+ The opportunity to work within a global and diversely international team.
+ A supportive and collaborative environment.
+ Colleague Recognition Awards.
 **About Bentley Systems**
Around the world, infrastructure professionals rely on software from Bentley Systems to help them design, build, and operate better and more resilient infrastructure for transportation, water, energy, cities, and more. Founded in 1984 by engineers for engineers, Bentley is the partner of choice for engineering firms and owner-operators worldwide, with software that spans engineering disciplines, industry sectors, and all phases of the infrastructure lifecycle. Through our digital twin solutions, we help infrastructure professionals unlock the value of their data to transform project delivery and asset performance. Opportunity Employer:**
Bentley is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, sex, sexual orientation, gender identity, disability, pregnancy, protected veteran status, religion, national origin, age, genetic information or any other protected characteristic. This commitment extends to all aspects of employment, including, but not limited to, hiring, placement, promotion, compensation, and training. Know Your Rights as an applicant under the law.
Bentley Policy on EEO, Affirmative Action and Pay Transparency Non-Discrimination
Bentley participates in e-Verify / Bentley participate in e-Verify / Right to Work Notice
**Request an Accommodation:**
As an Equal Opportunity Employer, Bentley is committed to providing reasonable accommodations to applicants with disabilities. We encourage you to request a reasonable accommodation if you are not able to fully use or access our online application system. You can make an accommodation request by calling or sending us an email at
#LI-hybrid
Equal Opportunity Employer/Minorities/Females/Veterans/Disabled

**Subscription Renewals Representative**
**Location:** Hybrid, Exton, PA
**Position Summary:**
Bentley Systems is seeking a Subscription Renewals Representative who will be a key member of the team responsible for following up on contract renewals in our Financial Operations department. As a key member of the team, the Subscription Renewals Representative will be handling disputes, service requests and other activities related to subscription renewals. If you are an individual with exceptional organizational and communication skills with strong relationship skills, we would love to hear from you!
**Responsibilities:**
+ Contacting current SELECT subscribers to secure renewal of software maintenance program (Bentley SELECT).
+ Positioning the SELECT program's features and benefits for the user with the goal maintaining the SELECT program.
+ Communicating current SELECT program offerings.
+ Discussing loss mitigation strategies with internal and external customers as to reduce the potential for loss of Bentley SELECT including Portfolio Balance, Inactive, License Surrender and/or Cancellation.
+ Processing any/all applicable paperwork required when loss mitigation is confirmed.
+ Providing notice to Sales/Management of loss mitigation and value for sale impact.
+ Responding to user (includes internal and external Bentley users) inquiries/requests.
+ Processing Service Request(s) and Dispute Cases as assigned.
+ Being knowledgeable in the use of SAP CRM database, SAP Interaction Center, ReportTool
+ This is a full-time role expected to work 40 hours per week, hybrid in Exton, PA.
+ Requires sitting or standing at will while performing work on a computer (or any other physical requirements ( ). The role requires communication with managers, peers, and other colleagues of the company in person (on occasion), and by utilizing Microsoft Teams chat, calling, and meeting functions.
+ This role does not require travel.
**Qualifications:**
+ Bachelor's degree in Business Administration, a related field, or 2 years of customer service experience in a corporate environment.
+ Excellent people and communications skills
+ Team player
+ Strong relationship skills and the ability to work through long renewal cycles.
+ Organizational skills, time management skills and ability to work independently are a must
+ Self-starter who is driven to achieve more
+ Able to easily and clearly explain processes to users
+ Able to process Disputes/Service Requests and Renewal Calls in a timely manner and with few mistakes
+ Open to constructive criticism, learns from mistakes
+ Able to learn new skills quickly and adopt changes
**What We Offer:**
+ A great Team and culture - please see our Recruitment Video. ( An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction.
+ Competitive Salary and benefits.
+ The opportunity to work within a global and diversely international team.
+ A supportive and collaborative environment.
+ Colleague Recognition Awards.
 **About Bentley Systems**
Around the world, infrastructure professionals rely on software from Bentley Systems to help them design, build, and operate better and more resilient infrastructure for transportation, water, energy, cities, and more. Founded in 1984 by engineers for engineers, Bentley is the partner of choice for engineering firms and owner-operators worldwide, with software that spans engineering disciplines, industry sectors, and all phases of the infrastructure lifecycle. Through our digital twin solutions, we help infrastructure professionals unlock the value of their data to transform project delivery and asset performance. Opportunity Employer:**
Bentley is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, sex, sexual orientation, gender identity, disability, pregnancy, protected veteran status, religion, national origin, age, genetic information or any other protected characteristic. This commitment extends to all aspects of employment, including, but not limited to, hiring, placement, promotion, compensation, and training. Know Your Rights as an applicant under the law.
Bentley Policy on EEO, Affirmative Action and Pay Transparency Non-Discrimination
Bentley participates in e-Verify / Bentley participate in e-Verify / Right to Work Notice
**Request an Accommodation:**
As an Equal Opportunity Employer, Bentley is committed to providing reasonable accommodations to applicants with disabilities. We encourage you to request a reasonable accommodation if you are not able to fully use or access our online application system. You can make an accommodation request by calling or sending us an email at
#LI-hybrid
Equal Opportunity Employer/Minorities/Females/Veterans/Disabled

Location: Irvine, CaliforniaJob Type: PermanentCompensation Range: $140,000 - 165,000 per yearWe are a leading global technology provider headquartered in the United States, specializing in reliable networking devices and smart home products. We consistently rank as a top global provider of connectivity solutions and are committed to delivering innovative products that enhance people's lives.The Growth Subscription Marketing Manager will be responsible for driving subscription growth for our consumer electronics products, which complement our hardware offerings. This is a critical, high-impact role that involves developing and implementing strategies to significantly increase customer acquisition, retention, and overall subscription revenue. The ideal candidate will have a strong background in subscription-based models, expertise in data-driven decision-making, and a passion for leveraging technology to deliver exceptional customer value.Benefits include:
Paid Holidays
Medical
Dental
Vision
401k
Responsibilities:
Develop and execute comprehensive subscription growth strategies, with a primary focus on customer acquisition, engagement, and retention.
Collaborate closely with product, core marketing, and sales teams to align growth strategies with product roadmaps and evolving customer needs.
Analyze customer data and subscription metrics-including churn rate, ARPU (Average Revenue Per User), and Customer Lifetime Value-to identify significant opportunities for growth and improvement.
Drive the creation and implementation of targeted marketing campaigns to boost subscription conversions.
Lead pricing and packaging strategies to maximize revenue while ensuring high customer satisfaction.
Monitor and analyze industry trends and competitor strategies to maintain a distinct competitive advantage.
Manage partnerships and initiatives designed to expand subscription reach and adoption across relevant channels.
Report on key performance indicators (KPIs) related to overall subscription growth.
Qualifications:
Education: Bachelor's degree in Business, Marketing, or a related field.
Experience: Minimum of 5+ years of professional experience in subscription growth or SaaS marketing within the B2C space.
Prior experience within a technology, mobile, or hardware-related company is highly preferred.
A proven, verifiable track record of driving consumer subscription growth using methods such as in-app notifications, targeted email marketing campaigns, and lifecycle engagement strategies.
Strong analytical capabilities with the ability to accurately interpret complex data and translate it into actionable, data-driven decisions.
Excellent communication and collaboration skills necessary to work effectively with diverse cross-functional teams.
Skills:
Data Analysis,Customer Relationship Management,Forecasting Skills,Automation of Marketing,Strategies of Pricing,Subscription Management,Knowledge of Packaging and Processing,Commercial Knowledge,Acquisition of Customers.
JOBID: #LI-CELLA#LI-JB1#PLEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Cella, a randstad digital company, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Cella by randstad digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days.

Job Title: Oracle CPQ & Subscription Management Consultant
Location: Northeast / East Coast, U.S. (Hybrid - Onsite as Required)
Type: Contract (Immediate Start Preferred)
Duration: 6+ months, extendable
Start Date: ASAP

Job Description:
We are urgently seeking a highly skilled Oracle CPQ & Subscription Management Consultant based in the Northeast/East Coast region of the U.S. The ideal candidate will bring deep expertise in Oracle CPQ and Subscription Management and must be flexible to travel onsite for customer-facing workshops and key project milestones .
This is a hybrid role-not fully remote-so proximity to the East Coast is essential.

Key Responsibilities:

• Design, configure, and deploy Oracle CPQ solutions to meet business and technical requirements
• Support Subscription Management processes within the Oracle Cloud ecosystem
• Participate in discovery sessions, solution design, and customer-facing workshops
• Collaborate closely with stakeholders to define and refine requirements
• Ensure smooth integration with related Oracle modules and platforms
• Provide post-go-live support and enhancements as needed

Required Skills:

• 3+ years of hands-on experience with Oracle CPQ
• Strong functional knowledge of Oracle Subscription Management
• Experience participating in client workshops, demos, and requirement-gathering sessions
• bility to troubleshoot complex issues and deliver scalable solutions
• Strong communication and interpersonal skills, especially in client-facing settings
• Must be based in the Northeast/East Coast and willing to travel onsite as needed

Nice to Have:

• Experience with Oracle Fusion Cloud applications (especially Order Management, Revenue Management)
• Oracle certifications
• Familiarity with Agile delivery methodologies

dditional Details:

• Location: East Coast / Northeast preferred
• Travel: Required for key onsite workshops (not a fully remote role)
• vailability: Immediate
• Interview Process: Expedited for qualified candidates

**Job Description**
**Hybrid: This role is categorized as hybrid. This means the successful candidate is expected to report to either: Warren, Austin, Atlanta, or Mountain View three times per week.**
As the Subscription Billing Software Engineering Manager, you will lead the implementation, operation, and continuous improvement of GM's enterprise billing systems, primarily leveraging Zuora and RevPro. You will oversee full lifecycle implementations while also owning and operating the solution post‑deployment, ensuring seamless integration with GM's digital commerce platforms.
You'll partner closely with Digital Products Engineering - Commerce, Architecture, Finance, and Customer platforms, directly impacting customer experience, billing accuracy, and platform reliability across global operations.
**What You'll Do**
+ Lead the end‑to‑end implementation and ongoing operation of Zuora Subscription Billing and RevPro Revenue Recognition solutions.
+ Provide technical leadership, mentorship, and strategic direction to a team of software engineers.
+ Design and deploy Zuora Workflows to automate billing operations and improve efficiency.
+ Integrate billing systems using microservices and distributed architectures in partnership with Architecture teams.
+ Perform code reviews, contribute to API development, and guide engineering best practices using Java/Spring Boot.
+ Implement and maintain CI/CD pipelines and observability frameworks (e.g., Datadog).
+ Ensure adherence to SOX compliance frameworks, controls, and audit requirements.
**Your Skills & Abilities (Required Qualifications)**
+ 5+ years of managerial experience in subscription billing or revenue operations.
+ 3+ full lifecycle implementations of Zuora Subscription Billing and/or RevPro.
+ Strong software engineering background with hands‑on coding experience.
+ Experience with cloud platforms (AWS, Azure, or GCP).
+ Hands‑on experience with Zuora Workflow, eCommerce integrations, and Java/Spring Boot.
+ Familiarity with SOX compliance frameworks and financial audit processes.
+ Experience with CI/CD pipelines, observability tools (Datadog), and incident management protocols.
**What Will Give You A Competitive Edge (Preferred Qualifications)**
+ Strong grasp of financial compliance standards.
+ Excellent communication and stakeholder management skills.
**Relocation**
This job may be eligible for relocation benefits.
**Company Vehicle:** Upon successful completion of a motor vehicle report review, you will be eligible to participate in a company vehicle evaluation program, through which you will be assigned a General Motors vehicle to drive and evaluate. Note: program participants are required to purchase/lease a qualifying GM vehicle every four years unless one of a limited number of exceptions applies
**About GM**
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
**Why Join Us**
We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
**Benefits Overview**
From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards Resources ( .
**Non-Discrimination and Equal Employment Opportunities (U.S.)**
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire ( .
**Accommodations**
General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email ( ) us or call us at . In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
We are leading the change to make our world better, safer and more equitable for all through our actions and how we behave. Learn more about:
**Our Company ( Culture**
**How we hire ( diverse team of employees bring their collective passion for engineering, technology and design to deliver on our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion. We are looking for adventure-seekers and imaginative thought leaders to help us transform mobility.
Explore our global locations ( are determined to lead change for the world through technology, ingenuity and harnessing the creativity of our diverse team. Join us to help lead the change that will make our world better, safer and more equitable for all by becoming a member of GM's Talent Community (beamery.com) ( . As a part of our Talent Community, you will receive updates about GM, open roles, career insights and more.
Please note that filling out the form below will not add you to our Talent Community automatically; you will need to use the link above. If you are seeking to apply to a specific role, we encourage you to click "Apply Now" on the job posting of interest.
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