3,276 Web Hosting jobs in the United States
Senior Engineer-Web Hosting & Application Platforms
98194 Seattle, Washington
University of Washington
Posted 24 days ago
Job Viewed
Job Description
**Job Description**
**Software Engineer - Web Hosting & Service Management**
**University of Washington Information Technology (UW-IT)**
_Location: Seattle, WA | Hybrid (Minimum 2+ days/week onsite)_
**Empower Innovation. Enable Discovery. Join UW-IT.**
As a UW employee, you have a unique opportunity to make a meaningful impact - not just on campus, but throughout Washington state and across the globe. At the University of Washington, your energy, creativity, and dedication contribute to building stronger minds and a healthier world.
UW-IT is the central IT organization serving the University of Washington's three campuses, medical centers, and global research operations. We support innovation, learning, discovery, and service through advanced technologies, systems, and infrastructure.
We are currently seeking a **Software Engineer** to join the **IT Infrastructure division** , a team that underpins UW's mission of research, teaching, healthcare, and public service. This is a unique opportunity to support high-impact projects while being part of a diverse, inclusive, and collaborative community.
**About the Role**
As a Software Engineer, you will play a vital role in designing, implementing, and managing complex systems with a focus on **web hosting and service management** . You'll provide engineering leadership, maintain and enhance custom and third-party software, and support integrations through APIs and ETL processes.
You'll work closely with service teams across UW, supporting a highly distributed environment serving **hundreds of thousands** of users - from faculty and students to healthcare providers and researchers.
**Key Responsibilities**
+ Manage and support a large-scale **web hosting environment** (10,000+ sites)
+ Maintain and enhance custom and third-party software integrations
+ Improve internal workflows through automation and self-service tools
+ Collaborate with technical and non-technical stakeholders across UW and external partners
+ Lead service delivery teams and contribute to system design, deployment, and documentation
+ Support accessibility, performance, and compliance standards
**What You Bring**
**Required:**
+ Bachelor's in Computer Science, Engineering, or related field - or equivalent experience
+ 5+ years in software systems administration and support
+ Experience with SQL Server, PostgreSQL, and/or MySQL
+ Strong scripting skills (PowerShell, JavaScript)
+ Familiarity with APIs and cloud-based applications
+ Proven ability to lead projects and deliver customer-focused solutions
+ Excellent communication and documentation skills
**Preferred:**
+ Linux, Apache, MySQL, PHP, PERL, Ansible experience
+ WordPress administration and plugin/theme development
+ ServiceNow/ITSM processes (Request, Incident, Problem, Change Management)
+ Knowledge of accessibility standards and SSRS
+ Prior experience in a higher education or research institution
**Why UW?**
At the University of Washington, **diversity, equity, and inclusion** are core values. We are committed to creating a respectful, welcoming environment where your identity and experiences are honored. Join a team that's shaping the future of education, healthcare, and research through technology.
**Additional Information**
+ **Work Location:** Hybrid - minimum 2+ days/week onsite
+ **On-call Requirement:** Participation in an on-call rotation, including off-hours, weekends, and holidays
**Apply Today**
Be a part of something bigger. Help power innovation, support discovery, and make a real impact at one of the world's leading public universities.
**Compensation, Benefits and Position Details**
**Pay Range Minimum:**
$95,400.00 annual
**Pay Range Maximum:**
$166,020.00 annual
**Other Compensation:**
-
**Benefits:**
For information about benefits for this position, visit Shift (United States of America)
**Temporary or Regular?**
This is a regular position
**FTE (Full-Time Equivalent):**
100.00%
**Union/Bargaining Unit:**
Not Applicable
**About the UW**
Working at the University of Washington provides a unique opportunity to change lives - on our campuses, in our state and around the world.
UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty.
**Our Commitment**
The University of Washington is proud to be an affirmative action and equal opportunity employer ( . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.
To request disability accommodation in the application process, contact the Disability Services Office at or .
Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law ( .
University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.
**Software Engineer - Web Hosting & Service Management**
**University of Washington Information Technology (UW-IT)**
_Location: Seattle, WA | Hybrid (Minimum 2+ days/week onsite)_
**Empower Innovation. Enable Discovery. Join UW-IT.**
As a UW employee, you have a unique opportunity to make a meaningful impact - not just on campus, but throughout Washington state and across the globe. At the University of Washington, your energy, creativity, and dedication contribute to building stronger minds and a healthier world.
UW-IT is the central IT organization serving the University of Washington's three campuses, medical centers, and global research operations. We support innovation, learning, discovery, and service through advanced technologies, systems, and infrastructure.
We are currently seeking a **Software Engineer** to join the **IT Infrastructure division** , a team that underpins UW's mission of research, teaching, healthcare, and public service. This is a unique opportunity to support high-impact projects while being part of a diverse, inclusive, and collaborative community.
**About the Role**
As a Software Engineer, you will play a vital role in designing, implementing, and managing complex systems with a focus on **web hosting and service management** . You'll provide engineering leadership, maintain and enhance custom and third-party software, and support integrations through APIs and ETL processes.
You'll work closely with service teams across UW, supporting a highly distributed environment serving **hundreds of thousands** of users - from faculty and students to healthcare providers and researchers.
**Key Responsibilities**
+ Manage and support a large-scale **web hosting environment** (10,000+ sites)
+ Maintain and enhance custom and third-party software integrations
+ Improve internal workflows through automation and self-service tools
+ Collaborate with technical and non-technical stakeholders across UW and external partners
+ Lead service delivery teams and contribute to system design, deployment, and documentation
+ Support accessibility, performance, and compliance standards
**What You Bring**
**Required:**
+ Bachelor's in Computer Science, Engineering, or related field - or equivalent experience
+ 5+ years in software systems administration and support
+ Experience with SQL Server, PostgreSQL, and/or MySQL
+ Strong scripting skills (PowerShell, JavaScript)
+ Familiarity with APIs and cloud-based applications
+ Proven ability to lead projects and deliver customer-focused solutions
+ Excellent communication and documentation skills
**Preferred:**
+ Linux, Apache, MySQL, PHP, PERL, Ansible experience
+ WordPress administration and plugin/theme development
+ ServiceNow/ITSM processes (Request, Incident, Problem, Change Management)
+ Knowledge of accessibility standards and SSRS
+ Prior experience in a higher education or research institution
**Why UW?**
At the University of Washington, **diversity, equity, and inclusion** are core values. We are committed to creating a respectful, welcoming environment where your identity and experiences are honored. Join a team that's shaping the future of education, healthcare, and research through technology.
**Additional Information**
+ **Work Location:** Hybrid - minimum 2+ days/week onsite
+ **On-call Requirement:** Participation in an on-call rotation, including off-hours, weekends, and holidays
**Apply Today**
Be a part of something bigger. Help power innovation, support discovery, and make a real impact at one of the world's leading public universities.
**Compensation, Benefits and Position Details**
**Pay Range Minimum:**
$95,400.00 annual
**Pay Range Maximum:**
$166,020.00 annual
**Other Compensation:**
-
**Benefits:**
For information about benefits for this position, visit Shift (United States of America)
**Temporary or Regular?**
This is a regular position
**FTE (Full-Time Equivalent):**
100.00%
**Union/Bargaining Unit:**
Not Applicable
**About the UW**
Working at the University of Washington provides a unique opportunity to change lives - on our campuses, in our state and around the world.
UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty.
**Our Commitment**
The University of Washington is proud to be an affirmative action and equal opportunity employer ( . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.
To request disability accommodation in the application process, contact the Disability Services Office at or .
Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law ( .
University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.
View Now
0
Technical PM Investment Management Domain
New York, New York
Realign
Posted today
Job Viewed
Job Description
Job Type: Contract
Job Category: IT
Job Description
Job Category: IT
Job Description
Job Title: Technical PM – Investment Management Domain
Location: Midtown, NYC (3–4 days onsite)
Duration: Long-Term Contract / Full-Time (customize as needed)
Overview: We are seeking an experienced Project Manager to lead end-to-end delivery, governance, and reporting of multiple initiatives within the Private Alternative Investments Technology organization. This role requires strong project management expertise, industry knowledge of Investment Management and Alternative Investments, and the ability to partner with business stakeholders and cross-functional teams in a global financial institution.
Key Responsibilities
- Project Delivery & Governance
- Manage large, complex projects with cross-functional teams, ensuring on-time and within-budget delivery.
- Oversee project plans, dependencies, constraints, and resources; maintain accurate forecasts and financial tracking.
- Ensure compliance with SDLC (Agile/Waterfall) and PMO standards.
- Track risks, issues, mitigation plans, and escalate as needed to executive leadership.
- Deliver weekly status reports, dashboards, and scorecards leveraging MS Project, Excel, and PowerPoint.
- Stakeholder Management
- Collaborate with business partners, technology teams, and executives to align project outcomes with business goals.
- Develop and execute communication plans, facilitate steering committee meetings, and maintain stakeholder engagement.
- Apply RACI models to ensure accountability and transparency across workstreams.
- Change & Transformation
- Lead organizational change initiatives and process improvements.
- Establish, track, and report business outcomes using OKRs and KPIs.
- Guide stakeholders through solution options, leveraging data-driven storytelling to drive decision-making.
- Documentation & Deliverables
- Prepare and maintain project documentation, deliverables, and reference materials.
- Coordinate interim and final deliverables for tollgates, securing stakeholder approvals.
- Ensure robust repository management for project artifacts.
Required Skills & Competencies
- Proven success delivering business and technology transformation projects in global financial institutions.
- Strong knowledge of Investment Management and/or Alternative Investments (clients, products, lifecycle, processes, systems).
- Excellent communication, presentation, and influencing skills with the ability to engage executive leadership.
- Strong analytical, problem-solving, and storytelling skills to frame solutions and gain buy-in.
- Ability to manage multiple initiatives in a fast-paced, global environment.
- Advanced expertise with MS Excel, PowerPoint, Project; experience building management dashboards and reports.
Qualifications
1.Undergraduate or graduate degree in a business and technology-relevant field.
2.8+ years of leading business and technology transformation in global financial institutions; expertise in Investment Management and/or Alternative Investments (client types, products, lifecycle, processes, systems) is preferred.
3.Experience in the Software Development Lifecycle (SDLC) including Agile project work.
4.Demonstrates clear understanding of the drivers of performance and decision making to maximize results.
5.Strategic thinker with proven ability to operationalize the strategy and problem-solve.
6.Hands-on expertise with data dictionary, data lineage, and data governance a plus.
7.Project Management certification preferred.
Competencies:
1.Demonstrated success establishing complex solution options, communicating preferred solutions through storytelling, influencing, and negotiation with team members, stakeholders and senior management and leveraging qualitative and quantitative data points, and driving successful end to end solution delivery.
2.Strong project management skills with experience in organizing, planning, and executing large-scale business and technology transformation efforts in global financial institutions from vision to implementation.
3.Plan, conduct, and manage the analysis of complex problems. Monitors and reports trends. Requires the ability to describe complex problems and their solutions to management.
4.Excellent interpersonal and communication skills, leveraging active listening, presentation, as well as negotiation and influencing expertise
5.Highly motivated and self-directed; exhibits thought leadership and strong critical thinking skills.
6.Proven attention to detail in driving management reporting with clear and concise quantitative and qualitative data analysis and presentation.
7.Superior planning & organization skills, proactive, and team player.
8.Ability to multitask and work across various groups across all regions in a global, dynamic environment.
9.Advanced knowledge of Microsoft Excel, PowerPoint, Project or other reporting and project management tools.
Cyber Threat Management Analyst Cyber Vulnerability Management Analyst
View Now
1
Technical Support Engineer - Cloud Services
63101 St. Louis, Missouri
$75000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a highly proficient Technical Support Engineer to join their dedicated Customer Service & Helpdesk team. This hybrid role offers a balanced approach, requiring some presence in our St. Louis, Missouri, US office while providing flexibility for remote work. You will be the frontline of technical assistance, resolving complex issues for our valued clients and ensuring seamless operation of our cloud-based services.
Responsibilities:
Qualifications:
This hybrid role is based in St. Louis, Missouri, US and offers a great opportunity to grow your career in a supportive and innovative environment.
Responsibilities:
- Provide exceptional Tier 2/3 technical support to customers via phone, email, and chat for cloud-based products and services.
- Diagnose and troubleshoot complex technical issues related to software, hardware, and network configurations.
- Escalate unresolved issues to appropriate engineering teams with detailed documentation and reproduction steps.
- Develop and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides.
- Identify recurring technical issues and collaborate with development teams to implement permanent solutions.
- Monitor system performance and proactively address potential problems.
- Assist with customer onboarding and provide technical guidance during the initial setup phase.
- Participate in on-call rotation to provide 24/7 support coverage as needed.
- Contribute to the continuous improvement of support processes and tools.
- Ensure customer satisfaction through timely, accurate, and empathetic support.
Qualifications:
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 3 years of experience in technical support, helpdesk, or a similar customer-facing IT role.
- Strong understanding of cloud computing concepts (e.g., AWS, Azure, GCP) and related services.
- Proficiency in troubleshooting operating systems (Windows, Linux), networking protocols (TCP/IP, DNS, HTTP), and common software applications.
- Experience with scripting languages (e.g., Bash, Python) is a plus.
- Excellent problem-solving, analytical, and diagnostic skills.
- Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Ability to work effectively both independently and as part of a hybrid team.
- Customer-centric mindset with a passion for providing outstanding service.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow) is desirable.
This hybrid role is based in St. Louis, Missouri, US and offers a great opportunity to grow your career in a supportive and innovative environment.
Apply Now
2
Technical Support Specialist - Cloud Services
92101 San Diego Country Estates, California
$65000 Annually
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and skilled Technical Support Specialist to join their growing IT support team. This position is fully remote, providing you with the opportunity to assist users and resolve technical issues from anywhere. You will be responsible for providing first-line technical support for our cloud-based services, troubleshooting a wide range of hardware, software, and network issues. The ideal candidate will have excellent problem-solving skills, a strong technical aptitude, and a commitment to delivering exceptional customer service. Responsibilities include:
- Providing prompt and efficient technical support to end-users via phone, email, and chat.
- Troubleshooting and resolving issues related to cloud services, including SaaS applications, cloud storage, and collaboration tools.
- Assisting users with hardware and software installations, configurations, and troubleshooting.
- Diagnosing and resolving network connectivity problems.
- Escalating complex technical issues to senior support staff or specialized teams when necessary.
- Documenting support requests, troubleshooting steps, and resolutions in a helpdesk system.
- Creating and updating knowledge base articles to assist users and support staff.
- Maintaining a high level of customer satisfaction through professional and effective communication.
- Identifying recurring technical issues and providing feedback for system or process improvements.
- Staying current with relevant technologies and support best practices.
- Participating in team meetings and contributing to a collaborative support environment.
- Associate's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
- Minimum of 2 years of experience in technical support or helpdesk roles.
- Strong understanding of cloud computing concepts and experience supporting cloud-based services (e.g., Microsoft 365, Google Workspace, AWS basics).
- Proficiency in troubleshooting operating systems (Windows, macOS) and common business applications.
- Familiarity with networking concepts (TCP/IP, DNS, VPN).
- Excellent analytical and problem-solving skills.
- Outstanding communication and interpersonal skills.
- Ability to work independently and manage time effectively in a remote setting.
- Customer-focused mindset with a strong commitment to service excellence.
- Experience with helpdesk ticketing systems (e.g., ServiceNow, Zendesk).
- Relevant certifications (e.g., CompTIA A+, Network+) are a plus.
Apply Now
3
Technical Support Engineer - Cloud Services
80201 Denver, Colorado
$85000 Annually
WhatJobs
Posted 12 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and motivated Technical Support Engineer to provide advanced support for their cutting-edge cloud services. This is a fully remote position, offering the flexibility to work from anywhere in the US. You will be responsible for diagnosing and resolving complex technical issues for enterprise clients, ensuring the optimal performance and availability of our cloud infrastructure. The ideal candidate possesses a strong background in cloud computing, network protocols, and systems administration, coupled with exceptional problem-solving and communication skills.
Responsibilities:
Qualifications:
Responsibilities:
- Provide high-level technical support and troubleshooting for cloud-based services and solutions.
- Diagnose and resolve complex hardware, software, and network issues reported by clients.
- Analyze system performance data to identify potential problems and proactively implement solutions.
- Respond to client inquiries and support requests via phone, email, and ticketing systems in a timely and professional manner.
- Document technical issues, solutions, and workarounds in a knowledge base.
- Collaborate with engineering and product development teams to report bugs, suggest product improvements, and facilitate the resolution of escalated issues.
- Develop and maintain technical documentation, including user guides, FAQs, and troubleshooting manuals.
- Assist in the deployment and configuration of cloud services for new clients.
- Participate in on-call rotation to provide 24/7 support coverage as needed.
- Stay current with the latest advancements in cloud technologies and industry best practices.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience.
- Minimum of 4 years of experience in technical support, system administration, or a related IT role, with a focus on cloud environments (AWS, Azure, GCP).
- Strong understanding of networking concepts (TCP/IP, DNS, HTTP/S, firewalls).
- Proficiency in scripting languages (e.g., Python, Bash) for automation and troubleshooting.
- Experience with containerization technologies (e.g., Docker, Kubernetes) is a plus.
- Excellent analytical and problem-solving skills, with a methodical approach to issue resolution.
- Outstanding communication and interpersonal skills, with the ability to explain technical concepts to both technical and non-technical audiences.
- Ability to work independently and manage time effectively in a remote, fast-paced environment.
- Relevant certifications (e.g., AWS Certified Solutions Architect, Azure Administrator) are highly desirable.
- This fully remote role is based out of our Denver, Colorado, US hub, offering a fantastic opportunity for a motivated individual.
Apply Now
4
Technical Support Engineer - Cloud Services
97201 Portland, Oregon
$90000 Annually
WhatJobs
Posted 18 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and customer-focused Technical Support Engineer to join their growing cloud services division. This is a fully remote position, offering the opportunity to provide expert technical assistance and problem resolution to a global client base from the convenience of your home office. You will be responsible for diagnosing and troubleshooting complex technical issues related to our cloud infrastructure, platforms, and applications. The ideal candidate possesses a strong background in cloud computing technologies (AWS, Azure, GCP), networking, and operating systems. You will work directly with customers to understand their challenges, provide timely and accurate solutions, and ensure a high level of customer satisfaction. Responsibilities include managing support tickets, escalating critical issues to engineering teams, and documenting solutions and troubleshooting guides. A proactive approach to identifying recurring issues and contributing to product improvements is highly valued. You will play a critical role in maintaining the reliability and performance of our cloud services. The ability to communicate technical information clearly and concisely, both written and verbally, is essential for effective remote collaboration and customer interaction. We are looking for individuals who are passionate about technology, possess excellent problem-solving skills, and thrive in a dynamic, fast-paced support environment.
Key Responsibilities:
Key Responsibilities:
- Provide expert technical support and troubleshooting for cloud-based services and applications.
- Diagnose and resolve complex technical issues reported by customers via ticketing systems and other communication channels.
- Escalate unresolved issues to senior engineers and development teams, ensuring timely resolution.
- Develop and maintain a deep understanding of our cloud platform, infrastructure, and associated technologies.
- Create and update technical documentation, knowledge base articles, and troubleshooting guides.
- Collaborate with cross-functional teams (engineering, product management) to address product issues and improve service quality.
- Manage customer expectations and provide regular updates on issue resolution progress.
- Identify trends in customer issues and provide feedback to product and engineering teams for proactive problem-solving.
- Ensure adherence to service level agreements (SLAs) for customer support.
- Contribute to a positive and efficient remote support team culture.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 3-5 years of experience in technical support, system administration, or a related IT role, with a focus on cloud technologies.
- Proficiency in at least one major cloud platform (AWS, Azure, GCP).
- Strong understanding of networking concepts (TCP/IP, DNS, HTTP).
- Experience with operating systems (Linux, Windows).
- Excellent troubleshooting and problem-solving skills.
- Exceptional customer service and communication skills (written and verbal).
- Ability to work independently and manage time effectively in a remote environment.
- Familiarity with scripting languages (e.g., Python, Bash) is a plus.
- Experience with containerization technologies (Docker, Kubernetes) is a plus.
Apply Now
5
Technical Support Lead - Cloud Services
32202 Riverview, Florida
$85000 Annually
WhatJobs
Posted 18 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and experienced Technical Support Lead to manage their remote Customer Service & Helpdesk operations, specializing in cloud services. This is a fully remote position, allowing you to work from anywhere in the US. You will lead a team of support engineers, ensuring the highest level of technical assistance and customer satisfaction for our clients utilizing our cloud platforms. Your leadership will be crucial in resolving complex technical issues and maintaining excellent service delivery.
Key responsibilities include supervising and mentoring a team of remote technical support specialists, developing and implementing support procedures and best practices, managing incoming support tickets and ensuring timely resolution, and escalating critical issues to appropriate teams. You will also be responsible for analyzing support trends, identifying areas for improvement, and contributing to the development of knowledge base articles and self-help resources. The ideal candidate will have a Bachelor's degree in Computer Science, Information Technology, or a related field, coupled with at least 5 years of experience in technical support, with a strong emphasis on cloud technologies (AWS, Azure, GCP). Proven experience in a lead or supervisory role is required. Excellent troubleshooting, problem-solving, and communication skills are essential. The ability to manage and motivate a remote team effectively, handle high-pressure situations, and provide exceptional customer service is paramount. Familiarity with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools is necessary. Our client offers a competitive salary, comprehensive benefits, and a supportive, collaborative remote work environment. If you are passionate about cloud technology and excel at leading technical support teams to deliver outstanding service, we invite you to apply.
Key responsibilities include supervising and mentoring a team of remote technical support specialists, developing and implementing support procedures and best practices, managing incoming support tickets and ensuring timely resolution, and escalating critical issues to appropriate teams. You will also be responsible for analyzing support trends, identifying areas for improvement, and contributing to the development of knowledge base articles and self-help resources. The ideal candidate will have a Bachelor's degree in Computer Science, Information Technology, or a related field, coupled with at least 5 years of experience in technical support, with a strong emphasis on cloud technologies (AWS, Azure, GCP). Proven experience in a lead or supervisory role is required. Excellent troubleshooting, problem-solving, and communication skills are essential. The ability to manage and motivate a remote team effectively, handle high-pressure situations, and provide exceptional customer service is paramount. Familiarity with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools is necessary. Our client offers a competitive salary, comprehensive benefits, and a supportive, collaborative remote work environment. If you are passionate about cloud technology and excel at leading technical support teams to deliver outstanding service, we invite you to apply.
Apply Now
Be The First To Know
About the latest Web hosting Jobs in United States !
6
Senior Technical Support Engineer - Cloud Services
94103 San Jose, California
$120000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a rapidly growing cloud infrastructure provider, is seeking a highly skilled Senior Technical Support Engineer to join their dedicated team in **San Jose, California, US**. This role is crucial for ensuring the seamless operation and high availability of our cutting-edge cloud services for a global clientele. The ideal candidate will possess extensive experience in diagnosing and resolving complex technical issues related to cloud computing, networking, and operating systems. You will be responsible for providing advanced technical support, troubleshooting intricate problems, and delivering exceptional customer service to our enterprise clients. Your duties will include analyzing system logs, identifying root causes of performance bottlenecks or outages, and implementing effective solutions. You will collaborate closely with engineering and product teams to escalate issues, provide feedback for product improvements, and contribute to the development of knowledge base articles and support documentation. This position requires a deep understanding of cloud platforms (e.g., AWS, Azure, GCP), virtualization technologies, containerization (Docker, Kubernetes), and various operating systems (Linux, Windows). Strong diagnostic, analytical, and problem-solving skills are essential, as is the ability to communicate complex technical concepts clearly and concisely to both technical and non-technical stakeholders. We are looking for a proactive individual who can manage critical incidents effectively, thrive in a fast-paced environment, and is passionate about ensuring customer success with our cloud solutions. This role offers significant opportunities for professional growth and the chance to work with state-of-the-art cloud technologies.
Responsibilities:
Responsibilities:
- Provide advanced technical support for complex cloud services issues.
- Diagnose and resolve infrastructure, application, and network problems for enterprise clients.
- Analyze system performance, identify bottlenecks, and implement optimization strategies.
- Troubleshoot issues related to virtualization, containers, and operating systems.
- Collaborate with development and operations teams to resolve escalated issues.
- Develop and maintain comprehensive technical documentation and knowledge base articles.
- Mentor junior support engineers and share technical expertise.
- Manage critical incidents, ensuring timely resolution and clear communication.
- Contribute to the improvement of support processes and tools.
- Stay current with emerging cloud technologies and best practices.
- Bachelor's degree in Computer Science, IT, or a related field, or equivalent practical experience.
- 5+ years of experience in technical support, systems administration, or cloud engineering.
- In-depth knowledge of cloud platforms (AWS, Azure, or GCP).
- Experience with virtualization (VMware, Hyper-V) and containerization (Docker, Kubernetes).
- Proficiency in Linux and Windows operating systems.
- Strong understanding of networking protocols and concepts (TCP/IP, DNS, HTTP).
- Excellent analytical, problem-solving, and communication skills.
- Experience managing and resolving critical technical incidents.
Apply Now
7
Lead Technical Support Engineer, Cloud Services
48226 Detroit, Michigan
$95000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking an experienced and motivated Lead Technical Support Engineer to join their growing team in Detroit, Michigan, US . This role is crucial for providing advanced technical assistance and resolving complex issues for our diverse customer base. You will be responsible for leading a team of support specialists, ensuring the highest level of customer satisfaction and operational efficiency. This position requires an on-site presence to foster team collaboration and direct customer engagement.
Responsibilities:
Qualifications:
This is an excellent opportunity to advance your career in a dynamic tech environment, contribute to critical customer success initiatives, and lead a talented support team. We value innovation, collaboration, and a commitment to excellence.
Responsibilities:
- Provide Tier 3 technical support for cloud-based software applications and services.
- Lead and mentor a team of technical support specialists, providing training, guidance, and performance feedback.
- Diagnose, troubleshoot, and resolve complex software and hardware issues reported by customers.
- Develop and maintain comprehensive knowledge base articles, troubleshooting guides, and FAQs.
- Analyze support trends and identify root causes of recurring problems, recommending permanent solutions.
- Escalate critical issues to engineering and product development teams with detailed diagnostic information.
- Collaborate with sales and account management teams to ensure customer success.
- Contribute to the improvement of support processes and tools.
- Manage customer escalations and ensure timely resolution of high-priority incidents.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- 5+ years of experience in technical support, with at least 2 years in a lead or supervisory role.
- Proven expertise in troubleshooting complex software applications, databases, and network issues.
- Strong understanding of cloud computing concepts (SaaS, PaaS, IaaS).
- Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
- Excellent analytical, problem-solving, and diagnostic skills.
- Exceptional customer service and communication skills, with the ability to explain technical concepts to non-technical users.
- Ability to work effectively under pressure and manage multiple priorities.
- Experience in (Specific Industry, e.g., SaaS, CRM, ERP) is a significant plus.
This is an excellent opportunity to advance your career in a dynamic tech environment, contribute to critical customer success initiatives, and lead a talented support team. We value innovation, collaboration, and a commitment to excellence.
Apply Now
8
Senior Technical Support Engineer - Cloud Services
19107 Philadelphia, Pennsylvania
$95000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking an experienced Senior Technical Support Engineer to join their growing team, supporting complex cloud-based services from **Philadelphia, Pennsylvania, US**. This hybrid role requires a candidate with a deep technical background in cloud infrastructure, networking, and operating systems, coupled with exceptional customer service and problem-solving abilities. You will be responsible for troubleshooting challenging technical issues, providing expert guidance to customers, and collaborating with engineering teams to improve product reliability and performance.
Responsibilities:
Responsibilities:
- Provide advanced technical support and troubleshooting for cloud-based applications and infrastructure.
- Investigate, diagnose, and resolve complex customer issues related to performance, connectivity, and functionality.
- Analyze root causes of recurring problems and recommend permanent solutions.
- Collaborate with development, QA, and operations teams to escalate and resolve product defects.
- Develop and maintain technical documentation, including knowledge base articles, FAQs, and troubleshooting guides.
- Conduct customer training sessions and provide best practice guidance on product usage.
- Monitor system performance and identify potential issues before they impact customers.
- Act as a subject matter expert for specific cloud services and technologies.
- Participate in an on-call rotation to provide 24/7 support as needed.
- Contribute to the continuous improvement of support processes and tools.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- 5+ years of experience in a technical support or systems engineering role, with a focus on cloud environments.
- Strong understanding of cloud platforms (AWS, Azure, GCP) and related services (e.g., compute, storage, networking, databases).
- Proficiency in operating systems (Linux, Windows Server) and scripting languages (e.g., Python, Bash).
- Experience with networking protocols (TCP/IP, HTTP, DNS) and troubleshooting tools (e.g., Wireshark).
- Excellent analytical and problem-solving skills, with the ability to diagnose complex technical issues.
- Superb communication and interpersonal skills, with the ability to explain technical concepts to both technical and non-technical audiences.
- Experience with ITIL best practices is a plus.
- Customer-focused mindset with a passion for delivering exceptional service.
Apply Now
9