3,981 Web Hosting jobs in the United States
Technical Support Specialist - Cloud Services
32201 Jacksonville, Florida
$60000 Annually
WhatJobs
Posted 4 days ago
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Job Description
Our client is seeking a dedicated and technically proficient Technical Support Specialist to join our fully remote customer service team. You will be the primary point of contact for customers experiencing technical issues with our cloud-based software solutions. This is a remote-first role, providing essential support to a global user base. Your responsibilities will include diagnosing and resolving complex technical problems, guiding users through troubleshooting steps, and documenting support interactions accurately. You will escalate issues that require deeper investigation to appropriate engineering teams, ensuring timely resolution and customer satisfaction. This role is crucial for maintaining high levels of customer service and product usability.
We require candidates with an Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. A minimum of 3 years of experience in technical support, preferably with cloud services or SaaS products, is essential. Strong knowledge of operating systems (Windows, macOS, Linux), networking fundamentals, and common software applications is required. Familiarity with cloud platforms like AWS, Azure, or Google Cloud, and experience with ticketing systems (e.g., Zendesk, ServiceNow) are highly desirable. Excellent communication skills, both written and verbal, with the ability to explain technical concepts clearly to non-technical users, are paramount. The ideal candidate will be patient, empathetic, and possess strong analytical and problem-solving skills. You must be able to work independently, manage your time effectively, and thrive in a remote work environment. This role offers the opportunity to enhance your technical skills and contribute significantly to customer success within a growing technology company. You will be part of a supportive team environment, working remotely to provide essential technical assistance.
We require candidates with an Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. A minimum of 3 years of experience in technical support, preferably with cloud services or SaaS products, is essential. Strong knowledge of operating systems (Windows, macOS, Linux), networking fundamentals, and common software applications is required. Familiarity with cloud platforms like AWS, Azure, or Google Cloud, and experience with ticketing systems (e.g., Zendesk, ServiceNow) are highly desirable. Excellent communication skills, both written and verbal, with the ability to explain technical concepts clearly to non-technical users, are paramount. The ideal candidate will be patient, empathetic, and possess strong analytical and problem-solving skills. You must be able to work independently, manage your time effectively, and thrive in a remote work environment. This role offers the opportunity to enhance your technical skills and contribute significantly to customer success within a growing technology company. You will be part of a supportive team environment, working remotely to provide essential technical assistance.
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0
Technical Support Specialist - Cloud Services
85004 Whispering Pines, Arizona
$65000 Annually
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Posted 4 days ago
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Job Description
Our client is looking for a dedicated Technical Support Specialist to join their growing customer service and helpdesk team, based in Phoenix, Arizona, US . This role requires a proactive individual with exceptional problem-solving skills and a passion for delivering outstanding customer support in the realm of cloud services. You will be the first point of contact for customers experiencing technical difficulties with our cloud-based software solutions. Your primary duties will include diagnosing and resolving technical issues via phone, email, and chat, providing clear and concise instructions, and escalating complex problems to higher-level support tiers when necessary. You will also be responsible for documenting support interactions, contributing to the knowledge base with solutions and troubleshooting guides, and identifying recurring issues to provide feedback to the product development team. Regular training will be provided to keep you up-to-date with our evolving product suite.
The successful candidate will have a solid understanding of cloud computing concepts, operating systems (Windows, macOS, Linux), and common network protocols. Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote desktop tools is essential. You should possess excellent communication and interpersonal skills, with the ability to explain technical information to non-technical users. A customer-centric approach, patience, and a commitment to customer satisfaction are paramount. This hybrid role offers a blend of in-office collaboration and remote flexibility, providing a dynamic work environment. Join us to provide critical support to our valued customers and contribute to the success of our innovative cloud platform.
The successful candidate will have a solid understanding of cloud computing concepts, operating systems (Windows, macOS, Linux), and common network protocols. Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote desktop tools is essential. You should possess excellent communication and interpersonal skills, with the ability to explain technical information to non-technical users. A customer-centric approach, patience, and a commitment to customer satisfaction are paramount. This hybrid role offers a blend of in-office collaboration and remote flexibility, providing a dynamic work environment. Join us to provide critical support to our valued customers and contribute to the success of our innovative cloud platform.
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1
Technical Support Specialist - Cloud Services
78701 Austin, Texas
$50000 Annually
WhatJobs
Posted 4 days ago
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Job Description
Our client is seeking a proactive and skilled Technical Support Specialist to join their growing team in Austin, Texas, US . This role requires on-site presence to provide expert technical assistance and customer service related to their cloud services platform. You will be the primary point of contact for clients experiencing technical issues, guiding them through troubleshooting steps, and resolving problems efficiently. Responsibilities include diagnosing and resolving software and hardware issues, managing support tickets, documenting technical solutions, and providing clear, concise communication to users of all technical levels. You will also be involved in escalating complex issues to senior technical staff and contributing to the knowledge base with solutions and workarounds. The ideal candidate possesses a deep understanding of cloud technologies (e.g., AWS, Azure, GCP), operating systems, networking principles, and common software applications. Excellent customer service skills, patience, and a passion for problem-solving are essential. You must be able to work collaboratively within a team environment and possess strong analytical skills to identify root causes of recurring issues. This is a great opportunity to advance your career in technical support within a reputable company and contribute directly to client satisfaction. You will be part of a supportive team environment that values knowledge sharing and professional growth.
Responsibilities:
Qualifications:
Responsibilities:
- Provide timely and effective technical support to customers via phone, email, and in-person.
- Diagnose and troubleshoot software, hardware, and network issues related to cloud services.
- Manage and resolve customer support tickets using a ticketing system.
- Escalate unresolved issues to appropriate engineering or support teams.
- Document troubleshooting steps, solutions, and workarounds for internal knowledge base.
- Educate customers on product features and best practices.
- Identify trends in customer issues and provide feedback for product improvement.
- Maintain a high level of customer satisfaction through excellent service.
- Assist with user account management and system configurations.
Qualifications:
- Associate's or Bachelor's degree in Computer Science, IT, or a related field, or equivalent work experience.
- 2+ years of experience in technical support or IT helpdesk roles.
- Proficiency in troubleshooting operating systems (Windows, macOS, Linux).
- Familiarity with cloud platforms (AWS, Azure, GCP) and related services.
- Understanding of networking concepts (TCP/IP, DNS, VPN).
- Excellent communication, active listening, and problem-solving skills.
- Customer-focused attitude with a passion for helping users.
- Ability to work effectively in a team and independently.
- Experience with ticketing systems (e.g., Zendesk, Jira) is a plus.
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2
Technical Support Engineer (Cloud Services)
68102 Omaha, Nebraska
$65000 Annually
WhatJobs
Posted 4 days ago
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Job Description
Our client is seeking a proactive and technically adept Technical Support Engineer to join their growing team in Omaha, Nebraska, US . This role focuses on providing exceptional technical assistance and solutions to customers experiencing issues with our cloud-based software solutions. You will be the primary point of contact for troubleshooting complex technical problems, guiding users through resolutions, and ensuring customer satisfaction. Responsibilities include diagnosing and resolving hardware, software, and network issues, documenting technical procedures, and contributing to our knowledge base. You will also escalate critical issues to appropriate internal teams, such as engineering or product development, and follow up to ensure timely resolution. A strong understanding of cloud computing principles, operating systems (Windows and Linux), and networking protocols is essential. Experience with virtualization technologies (e.g., VMware, Hyper-V) and cloud platforms (e.g., AWS, Azure) is highly desirable. The ideal candidate will possess excellent analytical and problem-solving skills, coupled with outstanding customer service and communication abilities. You should be adept at explaining technical concepts to both technical and non-technical audiences. This role requires a meticulous approach to problem diagnosis and a commitment to providing accurate and efficient solutions. You will also be involved in identifying recurring issues and providing feedback to product teams for future improvements. Staying current with technology trends and our product offerings is crucial. We are looking for someone who is passionate about technology, enjoys helping people, and thrives in a fast-paced support environment. This is a great opportunity to work with innovative cloud technologies and contribute to a customer-centric organization.
Key Responsibilities:
Key Responsibilities:
- Provide timely and effective technical support to customers via phone, email, and chat.
- Diagnose and resolve complex technical issues related to cloud services and software applications.
- Troubleshoot hardware, software, and network connectivity problems.
- Document customer interactions, technical issues, and resolutions in a ticketing system.
- Create and update knowledge base articles and technical documentation.
- Escalate unresolved issues to higher-level support or engineering teams.
- Collaborate with cross-functional teams to identify and resolve product defects.
- Guide customers through product installations, configurations, and usage.
- Monitor system performance and identify potential issues.
- Proven experience (2+ years) in technical support or a similar customer-facing IT role.
- Strong knowledge of operating systems (Windows, Linux) and networking concepts (TCP/IP, DNS, VPN).
- Experience with cloud platforms (AWS, Azure, Google Cloud) is highly preferred.
- Familiarity with virtualization technologies (VMware, Hyper-V).
- Excellent troubleshooting and problem-solving skills.
- Outstanding customer service and communication skills.
- Ability to manage multiple priorities and work under pressure.
- Relevant certifications (e.g., CompTIA A+, Network+, Cloud+) are a plus.
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3
Technical Support Specialist - Cloud Services
83701 Emmett, Idaho
$60000 Annually
WhatJobs
Posted 4 days ago
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Job Description
Our client is seeking a dedicated and knowledgeable Technical Support Specialist to provide exceptional helpdesk and troubleshooting services for their cloud-based software solutions, operating from Boise, Idaho, US . This role is crucial for ensuring client satisfaction by resolving technical issues promptly and effectively. You will be the first point of contact for clients experiencing problems with the platform, utilizing various communication channels such as phone, email, and chat. Responsibilities include diagnosing and troubleshooting software issues, guiding users through step-by-step solutions, escalating complex problems to higher-level support or engineering teams when necessary, and documenting all support interactions and resolutions in a ticketing system. A strong understanding of cloud computing concepts, SaaS applications, and common IT infrastructure is essential. The ideal candidate will possess excellent communication skills, a patient and empathetic demeanor, and a passion for problem-solving. You should be adept at explaining technical information clearly to users with varying levels of technical expertise. Experience with remote support tools and a solid grasp of operating systems (Windows, macOS) and networking fundamentals are required. This position offers a great opportunity to grow within a dynamic tech company, working with innovative cloud technologies and contributing to a positive client experience.
Responsibilities:
Responsibilities:
- Provide technical support to clients via phone, email, and chat.
- Diagnose and resolve software and hardware issues.
- Guide users through product features and troubleshooting steps.
- Escalate unresolved issues to appropriate internal teams.
- Document all support interactions and resolutions in a ticketing system.
- Maintain a high level of customer satisfaction.
- Assist with user account management and software installations.
- Contribute to the knowledge base with solutions and FAQs.
- Identify recurring technical issues and suggest product improvements.
- Stay up-to-date with product updates and technical advancements.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience.
- Minimum of 3 years of experience in technical support or helpdesk roles.
- Experience supporting cloud-based software or SaaS applications.
- Proficiency with ticketing systems (e.g., Zendesk, Jira Service Desk).
- Strong knowledge of operating systems (Windows, macOS) and common software applications.
- Familiarity with networking concepts and troubleshooting.
- Excellent problem-solving, analytical, and communication skills.
- Ability to explain technical concepts clearly to non-technical users.
- Customer-focused attitude and strong interpersonal skills.
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4
Technical Support Specialist - Cloud Services
63101 St. Louis, Missouri
$50000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client, a leading provider of cloud infrastructure solutions, is searching for a dedicated and skilled Technical Support Specialist to join their customer service team in St. Louis, Missouri, US . This role is critical in ensuring our clients receive timely and effective technical assistance for our cutting-edge cloud platforms. You will be the first point of contact for clients experiencing technical issues, diagnosing problems, and providing comprehensive solutions.
Responsibilities include:
Qualifications:
Responsibilities include:
- Providing first-level technical support to clients via phone, email, and chat.
- Troubleshooting and resolving issues related to cloud services, software applications, and hardware configurations.
- Escalating complex technical problems to senior support staff or engineering teams when necessary.
- Documenting all customer interactions, issues, and resolutions in the ticketing system.
- Creating and updating knowledge base articles and FAQs to empower users.
- Assisting with user account management and access control.
- Monitoring system performance and identifying potential issues proactively.
- Gathering customer feedback to help improve product and service offerings.
- Participating in ongoing training to stay current with new technologies and product updates.
Qualifications:
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- 1-2 years of experience in a technical support or helpdesk role.
- Familiarity with cloud computing concepts (AWS, Azure, GCP).
- Proficiency in troubleshooting operating systems (Windows, Linux, macOS) and network connectivity.
- Excellent problem-solving and analytical skills.
- Strong communication and active listening abilities.
- Patience and empathy when dealing with clients facing technical difficulties.
- Ability to work independently and as part of a team.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow) is a plus.
Apply Now
5
Technical Support Lead - Cloud Services
84601 Cottonwood Heights, Utah
$65000 Annually
WhatJobs
Posted 4 days ago
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Job Description
Our client, a rapidly growing Software as a Service (SaaS) company, is looking for a proactive and customer-focused Technical Support Lead to manage their support operations from **Provo, Utah, US**. This role involves leading a team of technical support specialists, ensuring exceptional customer service, and resolving complex technical issues related to their cloud-based platform. You will be the primary point of escalation for challenging customer inquiries and will work closely with engineering and product teams to drive improvements. Responsibilities include managing daily support operations, assigning and prioritizing tickets, ensuring timely and effective resolution of customer issues, training and mentoring support staff, developing and maintaining support knowledge base articles and documentation, and monitoring support metrics to identify areas for improvement. You will also act as a liaison between customers and the development team, translating customer feedback into actionable product insights. The ideal candidate will have a Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. A minimum of 3 years of experience in technical support or a related customer-facing role, with at least 1 year in a lead or supervisory capacity, is required. Strong knowledge of cloud computing concepts (AWS, Azure, GCP) and experience supporting SaaS applications are essential. Excellent troubleshooting skills, proficiency with ticketing systems (e.g., Zendesk, Jira Service Desk), and strong communication and interpersonal skills are a must. The ability to manage multiple priorities and work effectively under pressure is also crucial. Experience in customer success or technical account management is a plus. This remote position offers the chance to lead a dedicated support team and play a vital role in customer satisfaction for a leading technology provider.
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6
Technical Support Specialist - Cloud Services
73101 Oklahoma City, Oklahoma
$55000 Annually
WhatJobs
Posted 4 days ago
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Job Description
Our client, a rapidly expanding SaaS provider, is looking for a highly skilled Technical Support Specialist to join their customer service team in Oklahoma City, Oklahoma . This critical role involves providing first-tier technical support and assistance to a diverse client base experiencing issues with our client's cloud-based software solutions. You will be the primary point of contact for customers, diagnosing and resolving technical problems efficiently and effectively through various channels, including phone, email, and chat. The ideal candidate will possess excellent troubleshooting skills, a patient demeanor, and a strong commitment to customer satisfaction. Responsibilities include documenting customer issues, tracking resolutions, escalating complex problems to higher support tiers, and contributing to the knowledge base with FAQs and troubleshooting guides. You will work closely with the engineering and product teams to identify recurring issues and provide feedback for product improvement. A foundational understanding of cloud computing concepts, operating systems (Windows, macOS, Linux), and network protocols is essential. Experience with ticketing systems (e.g., Zendesk, Jira Service Desk) and remote desktop tools is highly valued. The ability to explain technical concepts in a clear and concise manner to non-technical users is paramount. This position offers a fantastic opportunity to grow within a supportive and dynamic tech environment. A passion for technology and problem-solving, coupled with strong communication and organizational skills, will set you up for success. Candidates should have at least 2-3 years of experience in a technical support or helpdesk role, preferably supporting SaaS products. A relevant technical certification or associate's degree in IT or a related field is a plus.
Key Responsibilities:
Key Responsibilities:
- Provide prompt and efficient technical support to customers via phone, email, and chat.
- Diagnose and troubleshoot software issues, identify root causes, and implement solutions.
- Document all customer interactions, issues, and resolutions accurately in the ticketing system.
- Escalate unresolved issues to senior support staff or appropriate departments.
- Contribute to the creation and maintenance of technical documentation and knowledge base articles.
- Assist customers with software installation, configuration, and usage.
- Identify trends in customer issues and report them to product and development teams for improvement.
- Adhere to service level agreements (SLAs) for response and resolution times.
- Gather customer feedback to improve service delivery.
- Stay up-to-date with product updates and new features.
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7
Technical Support Engineer - Cloud Services
28202 Charlotte, North Carolina
$70000 Annually
WhatJobs
Posted 4 days ago
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Job Description
Our client requires a skilled Technical Support Engineer to provide expert assistance for their rapidly growing cloud services platform, based in Charlotte, North Carolina, US . This role is crucial for ensuring our clients receive timely and effective technical support, resolving complex issues related to cloud infrastructure, applications, and services. You will be responsible for troubleshooting, diagnosing, and resolving a wide range of technical problems, utilizing advanced diagnostic tools and methodologies.
Responsibilities include managing and prioritizing support tickets, communicating technical solutions clearly to customers, escalating unresolved issues to senior engineers or development teams, and contributing to the creation and maintenance of technical documentation and knowledge base articles. You will also collaborate with product teams to identify trends in customer issues and provide feedback for product improvement. The ideal candidate will possess a strong background in IT support, with at least 3-5 years of experience in a technical support or helpdesk role, preferably supporting cloud-based solutions. Expertise in cloud computing concepts (e.g., AWS, Azure, GCP), networking protocols, operating systems (Windows/Linux), and virtualization technologies is essential. Excellent analytical, problem-solving, and customer service skills are required. Familiarity with ticketing systems and remote support tools is a must. A Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience, is preferred. This is an excellent opportunity to join a leading technology company and advance your career in the cloud computing domain.
Responsibilities include managing and prioritizing support tickets, communicating technical solutions clearly to customers, escalating unresolved issues to senior engineers or development teams, and contributing to the creation and maintenance of technical documentation and knowledge base articles. You will also collaborate with product teams to identify trends in customer issues and provide feedback for product improvement. The ideal candidate will possess a strong background in IT support, with at least 3-5 years of experience in a technical support or helpdesk role, preferably supporting cloud-based solutions. Expertise in cloud computing concepts (e.g., AWS, Azure, GCP), networking protocols, operating systems (Windows/Linux), and virtualization technologies is essential. Excellent analytical, problem-solving, and customer service skills are required. Familiarity with ticketing systems and remote support tools is a must. A Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience, is preferred. This is an excellent opportunity to join a leading technology company and advance your career in the cloud computing domain.
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8
Senior Technical Support Engineer - Cloud Services
98101 Seattle, Washington
$95000 Annually
WhatJobs
Posted today
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Job Description
Our client, a rapidly growing SaaS company specializing in innovative cloud solutions, is seeking a highly motivated Senior Technical Support Engineer to join their fully remote team. This role is crucial in providing expert-level assistance to enterprise clients, resolving complex technical issues, and contributing to product improvement. You will be the front line of defense for our client's advanced platform, ensuring client satisfaction and retention through exceptional support.
Responsibilities:
Responsibilities:
- Provide advanced technical support to customers via various channels, including email, chat, and video conferencing, addressing complex software and system issues.
- Troubleshoot, diagnose, and resolve escalated customer issues related to cloud infrastructure, APIs, integrations, and application functionality.
- Analyze product defects and work closely with the engineering and product management teams to identify root causes and implement solutions.
- Develop and maintain comprehensive technical documentation, knowledge base articles, and troubleshooting guides for internal and external use.
- Act as a subject matter expert on the company's product suite, providing training and guidance to junior support staff.
- Monitor system performance and identify potential issues proactively, working to prevent client impact.
- Contribute to product roadmap discussions by providing insights from customer interactions and technical challenges encountered.
- Manage customer escalations effectively, ensuring timely resolution and clear communication throughout the process.
- Participate in on-call rotation to provide 24/7 support coverage as needed.
- Bachelor's degree in Computer Science, Information Technology, or a related technical field, or equivalent practical experience.
- Minimum of 5 years of experience in technical support, systems administration, or a similar role, preferably in a SaaS environment.
- In-depth knowledge of cloud computing concepts (AWS, Azure, GCP), virtualization, and containerization technologies.
- Proficiency in scripting languages (e.g., Python, Bash) and experience with API troubleshooting.
- Strong understanding of networking protocols (TCP/IP, HTTP, DNS) and troubleshooting tools.
- Excellent problem-solving, analytical, and communication skills, with the ability to explain complex technical concepts clearly.
- Experience with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Ability to work independently and collaboratively in a remote team environment, demonstrating strong time management and organizational skills.
- Customer-centric mindset with a passion for delivering outstanding support.
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