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Head of Deposit Lending Trust Wealth Domain - Production Management

32232 Jacksonville, Florida Citigroup

Posted 3 days ago

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**Overview of the Organization:**
Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.
As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients' best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.
Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We'll enable growth and progress together.
**Overview of the Role:**
The Apps Support Sr Group Manager manages multiple teams through other managers. In-depth understanding of how own sub-function contributes to achieving the objectives of the function. A good understanding of the industry, direct competitors' products and services, is also necessary in order to contribute to the commercial objectives of the business. Requires thorough understanding of strategic direction of the function within the relevant part of the business, combined with a solid conceptual/practical grounding in both the function and/or area of expertise and related subject areas. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication/negotiation may be necessary. Responsible for executing functional strategy in area managed. Determines approach to implementing functional strategy. Accountable for end results, budgeting, planning, policy formulation and contribution to future strategy of the area(s). Impact reflects size of team managed, strategic influence on the business and interaction with other functions or businesses. Full management responsibility for multiple teams, including management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval. May be doing involved or responsible for diverse (cross-discipline) activities. Typically, a direct report to a C16 role and function as an integral member of the functional leadership team within a country/site location, job family, or line of business.
**Responsibilities:**
+ Applies in-depth understanding of concepts and procedures within own area and basic knowledge of other areas to resolve issues that have impact beyond own area.
+ Establishes strategic plans for function.
+ Understands how the apps support function integrates within the overall organization to contribute to achieving business objectives.
+ Evaluates subordinates' performance and makes decisions on pay increases, hiring, terminations and other personnel actions.
+ Influences and negotiates with senior leaders (across functions); may communicate with external parties
+ Management responsibility for a team or multiple teams, including management of people, budget and planning, performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.
+ Performs other duties and functions as assigned
+ Own and lead disaster recovery plans.
+ Lead and deliver local staff forums, present global, regional and location news encouraging global collaboration.
+ Contribute to define and Implement standard methodologies for the department. Ensure transparency and consistency across teams in the region and globally.
+ Ensure team adheres to standard methodologies and process including driving compliance to clockwork, resilience and capacity planning
+ Develop positive relationship with the infrastructure & other functional support teams to drive efficiency
+ Set measurable / challenging goals for self and team ensuring continuous improvement and self-development of staff
+ Ensure development plans are in place for staff
+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
**Qualifications:**
+ 15+ years relevant experience
+ Advanced level experience in an Apps Support role with extensive experience in business, functional and people management.
+ Experience of senior stakeholder management
+ Quality orientation with a strong eye for detail
+ Process driven approach with an appreciation of industry best practice
+ Detailed-oriented, with strong analytical skills
+ Develops and maintains effective and positive working relationship with peers, stakeholders and management
+ Pro-active, organized, thorough and energetic
+ Excellent communicator, presenting to senior management level stakeholders
+ Manager of managers in a diverse distributed environment
+ Demonstrable track record of impactful organizational improvement
+ Demonstrable senior Application Support or project management experience relating to distributed teams and managing managers
+ Drive and determination: Demonstrates self-motivation and drive and shows determination to achieve goals
+ Analysis and problem management across app, infra and partners
+ Effectively share information with other support team members and with other technology teams
+ Ability to plan and organize workload
+ Consistently demonstrates clear and concise written and verbal communication skills
+ Ability to communicate appropriately to relevant stakeholders
**Education:**
+ Bachelor's/University degree, Master's degree preferred and managerial experience
This role directs the service quality and performance for the Wealth business/domain and drives the work efforts aligned to the Service Management Framework. This includes cross-organizational and cross-region proactive risk analysis and process maturity reviews with the objective to significantly improve the service quality.
Through daily interaction and advisement with Senior Management and Subject Matter Experts within CTI, Archietecture & Engineering and USPBWT, the role will be responsible for the leadership and management of all Production efforts associated with the above mentioned domains and lines of business including incident and problem management, capacity planning, and execution of service improvement plans, to name a few.
Additionally, secondary responsibility, this role will be dedicated to supporting Production Support overage for the Wealth Domain: Deposit Payments and Lending Service Reliabililty Engineering
---
**Job Family Group:**
Technology
---
**Job Family:**
Applications Support
---
**Time Type:**
Full time
---
**Primary Location:**
Jacksonville Florida United States
---
**Primary Location Full Time Salary Range:**
$170,000.00 - $300,000.00
In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
---
**Anticipated Posting Close Date:**
May 13, 2025
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi ( ._
_View Citi's EEO Policy Statement ( and the Know Your Rights ( poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
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Technical Support

43054 Fairfield, Ohio Collabera

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Technical Support

Contract: New Albany, Ohio, US

Salary Range: 23.00 - 25.00 | Per Hour

Job Code: 363563

End Date: 2025-08-09
Days Left: 21 days, 3 hours left

Apply

To discuss more about this job opportunity, please reach out to Himanshu Kumar Singh(LinkedIn URL - ) , email your updated resume at Email - or give me a call at ( . Thank you!

Pay Rate: $22 - $25/hour
Position Details:

Industry: Ecommerce

Title: Technical Support Tech I

Duration: 06 months (Possible extension)

Location: New Albany, OH 43054

Shift Timing:
  • Shift timings: 6 AM to 6 PM REQUIRED 12-hour shifts - 3 Day/4 Day alternating weeks schedule Front-Half Day - From Sunday through Tuesday or Wednesday
  • REQUIRED 12-hour shifts - 3 Day/4 Day alternating weeks schedule Back-Half Day - From Wednesday or Thursday through Saturday
Responsibilities:
  • For this position you will be tasked with maintaining the hardware infrastructure of the latest cloud computing server technologies.
  • The ideal candidate will be able to quickly and accurately resolve issues with server and network hardware through root cause analysis with a solid understanding of computers, servers, network devices and command line diagnostics.
  • You must possess: technical aptitude and the ability to communicate advanced technical information with a variety individuals of varying technical knowledge, good situational awareness, the capability to contribute to strong inter and intra-team development, strong analytical skills, demonstrated problem solving ability.
Job Requirement
  • Tech Support
Reach Out to a Recruiter
  • Recruiter
  • Email
  • Phone
  • Himanshu Singh


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Technical Support

49254 Michigan Center, Michigan Fast Switch

Posted 1 day ago

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06th June, 2025

Technical Support #1028903
Job Description:
Experience:
We are looking for talented people who are passionate about transforming Detroit Public Schools Community District (DPSCD) and making a significant difference in the lives of public school students, parents, principals, teachers, and central office employees. Expertise and experience working in an urban public school district is a plus.
  • Minimum of three (3) years of desktop/computer support experience
  • A+ Certification preferred
  • Prior experience with VoIP, audiovisual equipment setup and operation preferred
  • Proven technical ability to troubleshoot and perform routine maintenance on computers and peripheral equipment, including Windows, MacOS, and iOS systems
  • Proficiency with Microsoft Office 365/Suite products such as Word, Excel, PowerPoint, Outlook, Teams and SharePoint
  • Good communication skills - interpersonal, written and verbal environment
  • Ability to manage multiple priorities and meet deadlines in a challenging work
  • Ability to communicate technical information to teachers, students, staff, and community stakeholders in a clear and concise manner
  • Knowledge of ITIL Foundations a plus office
Essential Functions:
  • Provide comprehensive wraparound technical services for hardware and software supported by the District's technology.
  • Demonstrate professionalism, courtesy, and empathy through customer service while working with all stakeholders exemplifying and modeling the core values of the District.
  • Identify, diagnose, troubleshoot and resolve technical issues for desktops, laptops and tablets to increase reliability and access to equipment.
  • Provide setup, service and maintenance of audio/video technology; including but not limited to microphones, digital projectors, classroom audio, interactive whiteboards, video distribution equipment and other educational technology.
  • Assist with new technology deployment and the asset inventory, recovery and recycling process.
  • Assist with multifunction device deployment and installation, ensuring equipment is connected to the network and all users are able to access and print to appropriate multifunction devices.
  • Provide hands-on demonstrations of District hardware and software solutions ton support end-users.
  • Collaborate with other teams to ensure coordination and timely completion of projects/tasks, assist with special projects, and resolve escalated incidents or service requests.
  • Provide technical support for district events such as board meetings, community workshops or expos, including periodic weekend and evening events.
  • Leverage the District's IT service management (ITSM) platform to manage and prioritize service requests and projects, document details of diagnoses, recommendations and resolutions for work completed, request appropriate escalation, and communication
Additional Info:

At FastTek Global, Our Purpose is Our People and Our Planet . We come to work each day and are reminded we are helping people find their success stories . Also, Doing the right thing is our mantra . We act responsibly, give back to the communities we serve and have a little fun along the way.
We have been doing this with pride, dedication and plain, old-fashioned hard work for 24 years !
FastTek Global is a financially strong, privately held company that is 100% consultant and client focused .
We've differentiated ourselves by being fast, flexible, creative and honest . Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start-up companies.
Our benefits are second to none and thanks to our flexible benefit options you can choose the benefits you need or want, options include:
  • Medical and Dental (FastTek pays majority of the medical program)
  • Vision
  • Personal Time Off (PTO) Program
  • Long Term Disability (100% paid)
  • Life Insurance (100% paid)
  • 401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match

Plus, we have a lucrative employee referral program and an employee recognition culture.
FastTek Global was named one of the Top Work Places in Michigan by the Detroit Free Press in 2013, 2014, 2015, 2016, 2017, 2018, 2019 , 2020, 2021, 2022, and 2023!
To view all of our open positions go to: Follow us on Twitter: Follow us on Instagram: Find us on LinkedIn: You can become a fan of FastTek on Facebook:
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Technical Support

53774 Madison, Wisconsin Everlight Solar

Posted 3 days ago

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Job Description

Everlight Solar is seeking a passionate individual, skilled in technology to join our Marketing team! This entry level position is a full-time, in-office position and is perfect for the self-taught nerd! If you love to learn, are a self-starter, and are looking for a place to grow, this is the place for you.

Must own a Mac computer and be fluent with the Apple ecosystem of software (iOS, macOS, iWork, etc.)

Everlight Solar is a rapidly growing company and the leader of solar energy in the Midwest. We offer a unique experience that fosters individual growth and rewards performance. Our culture at Everlight is extremely important to us. The work environment is fast-paced and dynamic. We value teamwork, quality, innovation, and customer success. Our ideal candidate is self-motivated, detail-oriented, has excellent problem-solving abilities, is passionate about delivering results on-time, exceeding expectations, and ensuring success for our teams.

If you want to join an up-and-coming industry with a top-notch company growing rapidly in the space, Everlight Solar is where you should be. Don't miss the opportunity to join the Everlight Solar team!

Responsibilities:

  • Highly proficient written and verbal communication skills

  • Ability to work under pressure and respond calmly in high stress situations

  • Desire to constantly learn and work on ever evolving and emerging technologies

  • Team oriented individual that can also work independently, in office with minimal supervision

  • Ability to provide complete step by step troubleshooting instructions both verbally and in writing

  • Can demonstrate proficient problem solving, troubleshooting, and diagnosis skills

  • Basic technical understanding in a variety of software and hardware

Requirements:

  • Managing live-streaming events and technology
  • General IT support
  • Video Editing Skills - preferred
  • Computer Science Degree - preferred
  • _ Must own a Mac computer and be fluent with the Apple ecosystem of software (iOS, macOS, iWork, etc.) _

Benefits:

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • PTO
  • Sick and Safe Time
  • Paid Holidays Off

Salary: $40,000-$50,000/ year

Everlight Solar is proudly an Equal Opportunity Employer. We value diversity of all types and are excited to work with talented individuals from a wide range of backgrounds. Everlight is committed to inclusion and we invite people of any race, creed, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, nationality or sex, age groups (18+), and levels of education to apply. Authorized to work in the US and background check required.

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Technical Support

43128 Jeffersonville, Ohio TEKsystems

Posted 4 days ago

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Job Description

*Skills*
Support, Troubleshooting, Windows 10, windows 11, Hardware, Technical support, Imaging, Deployment, automation, Customer service, Office 365
*Top Skills Details*
Support,Troubleshooting,Windows 10,windows 11,Hardware,Technical support,Imaging,Deployment
*Description*
Technical Support: All around support on all devices.
a. Provide hands-on technical assistance to end-users for hardware & software.
b. Diagnose and troubleshoot problems related to desktops, laptops, peripherals, and mobile devices.
c. Install, configure, and maintain operating system.
Hardware Maintenance:
o Set up and deploy new computers, laptops, and other hardware devices.
o Perform hardware repairs and upgrades.
o Collaborate with procurement to order replacement parts and equipment as needed.
Software Support:
o Assist users in installing, configuring, and updating software applications.
o Troubleshoot software errors, compatibility issues, and system crashes.
o Provide guidance on software usage and best practices
Problem Resolution and Escalation:
o Log all technical issues and resolutions accurately in the ticketing system.
o Escalate complex issues to senior IT staff or specialized teams as needed.
o Follow up with users to verify successful resolution and gather feedback.
Hardware Inventory and Asset Management:
o Maintain accurate records of hardware and software inventory.
o Track the allocation, movement, and disposal of IT assets. Working Conditions: 100% on site.
*Additional Skills & Qualifications*
o High school diploma or equivalent; technical certifications or a degree in IT-related fields are a plus.
o Proven experience in providing deskside support, technical assistance, and troubleshooting.
o Proficiency in operating systems (Windows, and productivity software like Microsoft Office 365).
o Strong problem-solving skills and the ability to communicate technical information to non-technical users.
o Customer-oriented attitude with excellent interpersonal and communication skills.
o Time management skills to prioritize and manage multiple tasks effectively.
o Knowledge of IT security best practices and data protection.
*Pay and Benefits*
The pay range for this position is $24.00 - $29.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in Jeffersonville,OH.
*Application Deadline*
This position is anticipated to close on Jul 29, 2025.
h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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Technical Support

10261 New York, New York Twinstate Technologies

Posted 6 days ago

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Job Description

What began in a chicken coop and laundry room of an old farmhouse evolved into a future-forward B2B company specializing in cybersecurity, proactively managed IT services, and hosted and on-premise voice solutions, with security being top of mind. If you like innovation, teamwork and client focused dedication to excellence, let us know by applying.

POSITION OVERVIEW:

TECHNICAL Support

Are you looking to accelerate your career? We are recruiting for several technical positions to join our amazing team. In any of these roles, you will assist Clients to keep their technology working and streamlined. Our goal is to create “Exceptional Clients Experiences” at every interaction we have with Clients.

Aptitude is one important trait we are looking for. Are you a quick learner, able to repair things that involve technology? Do you enjoy being a team player and helping others? We are interested in the right candidate with a natural talent or an ability an individual has acquired through life experience, study, training, or your capacity to acquire new skills.

We have entry-level and experienced positions available. Current positions may include Cabling Technicians, Help Desk, Networking Specialist, VolP Specialist, System Administrators and other positions. Whether you are entry level or experienced, we provide training both individual and on the job. Compensation is commensurate with experience, and while prior experience isn't required, previous roles with tech support or related hands experience (even if your hobby) is a plus. The ideal candidates must be highly reliable, have excellent communication skills, and be willing to be a continuous learner.

This position will require reliable internet and a driver's license as you will be assigned a Company vehicle as necessary.

CANDIDATE QUALIFICATIONS:

WONDER IF YOU ARE A GOOD FIT?

Twinstate Technologies provides all new employees with training. Individuals who fit our Core Values and meet the position requirements, are driven to succeed and naturally curious, are encouraged to apply.

Core Values

  • Grit: The courage to persevere through times of struggle. Recognizing these times are when true breakthroughs happen leading to the path of growth and achievements.
  • Integrity: A cohesive blend of trust, support and honesty that is threaded into our day-to-day activities/actions.
  • Innovation: Transforming expectations in a manner that educates and utilizes all resources to provide “Exceptional Experiences”
  • Team: The foundation to success. Being part of the Twinstate Team means we win together and lose together, therefore we grow together.
  • Responsible: Individual accountability to contribute to the Team through knowledge transfer and expertise. A team-focused approach to solving issues and creating efficiencies

EEO Statement:

Twinstate Technologies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Twinstate Technologies complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Twinstate Technologies expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Twinstate Technologies' employees to perform their job duties may result in discipline up to and including discharge.

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Technical Support

60290 Chicago, Illinois Smart IMS

Posted 6 days ago

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Job Description

Day-to-day operational activities focusing on change, configuration, incident and problem management, leading to service level management, service and software delivery life cycle (SDLC) and to the Test Lift Cycle using Information Technology Information Library (ITIL) as framework.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
• Drive the assessment, planning and authorization of changes to the IT production environment.
• Minimize disruption of services due to improper change implementation.
• Drive the identification of the root cause of Incidents or their prevention.
• Ensure services are stable, timely and accurate and Incidents neither occur nor recur, focusing on incident prevention.
• Support all the other processes providing accurate data related to the production environment, the elements (configuration items) that make it and their relationship.
• Establish effective relationship within IT organizations and Jabil to understand and interpret the process requirements and ensure efficient integration and optimal results for process definition
• Lead in the design and implementation of the process of his/her responsibilities, related tools and/or methodology to ensure cost efficient, timely and effective services that support the corporate business strategy
• Develop process tools and templates to facilitate process consistency and effectiveness
• Drive the efficiency and effectiveness of the process of responsibility and ensure that the process participants consistently follow the process standards, policies, business roles and procedures
• Maintain concise process management documentation and ensure process information repository is complete and accurate
• Oversee the day-to-day administration and operation of the process of his/her responsibilities and associated tools (Global, Regions, Sites level as assigned), facilitates or chairs process-related meetings

Knowledge requirements:
dvanced: User end points: HW and OS Win7-Win11, patching, vulnerabilities management, AD experience (users, group management)
Basic : Network knowledge (VLAN concept, basic network topology), Server knowledge (mount and rack, iLO, etc)
ppreciated experience: Thin Clients and Raspberry PI, DHCP, SCCM

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Technical Support

75086 Fairview, Texas Diverse Lynx

Posted 6 days ago

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Job Description

Job Title: Technical Support
Location: Onsite - Plano, TX
Job Type: Contract

Job Summary
We are seeking a proactive and customer-focused Technical Support Specialist to join our team. In this role, you will be the first point of contact for technical issues, helping users resolve hardware, software, and system-related problems in a timely and professional manner. Your goal is to ensure smooth operation of technical systems and deliver a high-quality support experience.

Key Responsibilities
  • Provide technical assistance and support for incoming queries via phone, email, or ticketing system.
  • Troubleshoot hardware, software, and network-related issues for users.
  • Guide users through step-by-step solutions and technical procedures.


Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
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Technical Support

48228 Detroit, Michigan Pan Asia Resources

Posted 6 days ago

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Job Description

Technical Support 3
Location: Detroit, MI (Onsite 5 days/week)
Duration: 1 Year (Likely extensions)

Top Skills & Years of Experience Required:
- Minimum of 3+ years of IT experience is required
- Minimum of 3+ years of customer service experience is required.
General Summary of Function/Purpose of Position
This position serves as an analyst performing a wide range of professional assignments in an Information Technology environment. Serving as a technical expert, provides problem diagnosis, implementation, administration, support and maintenance of computer hardware, software and network products. Analyst provides on-site or remote access diagnosis and resolution of computer hardware and software problems using a highly integrated and specialized set of diagnostic tools with elevated privileges. The position also serves to lead, coordinate and oversee teams that work on processes, procedures and technical specifications; plans, designs and oversees analytical and technical assignments and the implementation of computer hardware, software and network components.

What are the essential duties of this position?

  • Communicate effectively, both orally and in writing, with users, unit staff and Managers
  • Maintain a broad system knowledge, knowledge of computer related equipment, and end user software
  • Analyze operational problems
  • Investigate alternative solutions and potential risk
  • Initiate corrective action
  • Record and report status
  • Teach and assist other staff and users
  • Project management
  • Server support
  • Telecommunications support
  • Database systems support
  • Enforce security standards

What is the function of the work area and how does this position fit into that function?

Provide support to the agency end users to maximize the productivity and efficiency of their computer-related equipment and processes. This position serves as a technical analyst in the implementation of computer technology and automation initiatives.

Education/Experience Requirements.

Education -
Possession of a Bachelor's degree with 21 semester (32 term) credits in one or a combination of the following: computer science, data processing, computer information systems, data communications, networking, systems analysis, computer programming, information assurance, IT project management or mathematics

Experience -
No specific type or amount is required.
Two years of professional experience equivalent to an Information Technology Infrastructure or

Alternate Education and Experience -
Possession of an associate's degree with 16 semester (24 term) credits in computer science,
information assurance, data processing, computer information, data communications, networking,
systems analysis, computer programming, IT project management, or mathematics and two years of
experience as an application programmer, computer operator, or information technology technician; or
two years (4,160 hours) of experience as an Information Technology Student Assistant may be
substituted for the education requirement.
OR
Educational level typically acquired through completion of high school and four years of experience as
an application programmer, computer operator, information technology technician, or four years (8,320
hours) of experience as an Information Technology Student Assistant may be substituted for the
education requirement
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Technical Support

30383 Atlanta, Georgia Greenwood Star LLC

Posted 6 days ago

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Job Description

Position requires occasional commute to Atlanta office and occasional travel to asset locations.
This is an entry-level position requiring between 0 and 3 years of experience.
Greenwood Star is seeking an Yardi Support Administrator for its Atlanta office. The ideal candidate
should have a university degree, preferably in Information Systems Management, and have a good
understanding of AI applications. In addition, the candidate should have a strong interest in real estate
and property management, and possess the ability to independently research and solve problems. We
offer competitive pay and benefits as well as opportunity for career advancement.
Summary: Deliver Yardi and general technical support, improve workflow automation, create training
and support documentation, answer helpdesk tickets, troubleshoot software and hardware issues, and
facilitate communicate with external vendors and technical contacts.

Responsibilities:
# Perform activities related to all aspects of Yardi and its connected systems' needs.
# Improve workflow automation, custom report creation, payment processing, maintenance, and
other commonly used modules.
# Answer helpdesk tickets and perform ledger corrections and other data corrections.
# Coordinate with IT, Operations, Finance, and other internal departments regarding the
continued development and improvement of Yardi processes.
# Create user training and support documentation.
# Provide webinar assistance/training to staff.
# Identify and improve inefficiencies throughout the Company's technical systems.
# Assist with overall software maintenance, migration, implementation, and upgrades.
# Routinely audit data to ensure accurate workflows.
# Upkeep the corporate/asset websites, and other marketing pipelines
# Maintain and troubleshoot hardware equipment

Qualifications:
# (Preferred) Hands-on experience with Yardi applications
# (Preferred) 1+ years' technical support experience
# Previous experience in multifamily
# Strong Excel skills
# Demonstrated ability to read, write, and communicate effectively

Benefits:
# Competitive pay

# Medical, Vision, and Dental insurance
# 401K
# PTO
# Company-sponsored incentives
Job Type: Full-time
Salary: Negotiable based on experience

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