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The Sales Associate Store is responsible for providing professional and courteous service to our customers by assisting them on the sales floor. This position maintains our store environment with prompt and accurate product placement, merchandising and salvage.

RESPONSIBILITY LEVEL:

Contribute to the Goodwill Mission by providing professional and courteous service to our customers by assisting them on the sales floor. Maintain our store environment with prompt and accurate product placement, merchandising and salvage.

PRINCIPAL DUTIES:

1. Efficiently salvages, recovers, stocks and merchandises product following store environment standards.
2. Effectively monitors product, while servicing customers with fitting rooms or locked cases.
3. Communicates to store management about any issues with merchandise levels or merchandising standards, need for supplies and suggests ideas for process improvement.
4. Places product and supplies in the correct area according to store environment standards.
5. Consistently provides exceptional customer service answering questions and alerting management with customer concerns or when customers need additional support.
6. Is familiar with Goodwill's store promotions and services to effectively answer inquiries and offer information about Goodwill to customers.
7. Maintain the store environment standards to ensure a clean, friendly and safe environment for all internal & external customers.
8. Other duties as assigned.

Goodwill Greater Milwaukee and Chicago is a people-driven organization. As the largest Goodwill in the world, we are nearly 6,000 employees strong and growing. You want more from your work; you want a sense of fulfillment. You want a career with opportunities, not just a job. You want Goodwill, where the power of work and exceptional customer service can transform your life and the lives of others.
Amazing Reasons

• Flexible scheduling so you can have a life.
• No extended hours for the holiday season so you are able to enjoy time with your family and friends!
• Career growth opportunities through our specialized training and development, including customer service training.
• A guaranteed ten thousand steps to keep you active and healthy !
• 20% store discount on purchases
• Early access to your wages
• Never the same day (or the same donation) twice!
• Once hired, refer your friends to add more money to your pocket after they complete their probationary period!

• One year of customer service, retail, or production experience is preferred.
• Must be able to stand, bend, and reach for the duration of your shift while maintaining a
  customer service mindset.
• Donation Attendants must be able to lift, push, and pull a minimum of 50 pounds and
  maintain customer service standards when interacting with donors.

Certain roles are eligible to participate in an incentive plan. Participation in this plan does not guarantee an incentive payment and is subject to the terms and conditions of the plan, which are subject to change.

In addition to compensation, we offer a competitive benefit program that may include medical, dental, vision, short and long-term disability, life insurance, retirement plan, paid time off (PTO) and more. The specifics of each benefit package will vary depending on factors such as full or part time jobs, contracted, temporary, or other job categories.

Equal Opportunity Employer

More than a job, a mission! When you support your organization through the generation of revenue, you are contributing to the mission of Goodwill. We are more than just selling donations; we use the funds generated to provide employment services, digital skills training, guide programs, and a school for adult students to obtain their high school diplomas.

The Sales Associate will assist in the day-to-day mission-integrated store operations. It is the responsibility of the Cashier to ensure the efficient and cost-effective operation and stewardship of the Goodwill store to fund the development and placement of persons served.

Under the leadership of the Store Manager, the Sales Associate is a member of the Donated Goods Retail Operations team and is tasked with the daily operations of the retail store. The Sales Associate is responsible for obtaining payment for merchandise by accurately itemizing and totaling customer purchases, keeping the store full and fresh of merchandise by processing, stocking and pulling, and excellent customer service. This position will also assist in the training and development of store team members, clients, and volunteers.

• Ability to use a computer-based register system.
• Must be able to perform basic financial calculations for cash handling and register balancing.
• Employees who are assigned a register are required to count their till before and after each scheduled shift and reconcile their till at the end of shift to ensure accurate drawer amounts.

Provide excellent customer service by greeting customers and providing assistance with basic questions about store operations and/or merchandise.

• Ability to meet production standards for stemming, hanging, pricing, sorting, stocking, and pulling.
• Must ensure that all products are constantly being rotated.
• Sort donations according to company guidelines.
• Must be able to perform basic calculations to track donations, count production, and ability to price donated goods within Goodwill guidelines.
• Ensure the proper handling and processing of incoming donations in and out of the store in accordance with Goodwill policies and procedures including the use of a pallet jack.
• Responsible for training and developing team members within the framework of Goodwill policies, procedures and job descriptions.

• Must have punctual and dependable attendance.
• Demonstrates professionalism at all times and presents a friendly, cooperative attitude to general public and associates at all times.
• Help load and unload store merchandise as needed.
• Assist in store security.
• Notify the Store Management team of low and overstocked items.
• Perform necessary janitorial work as needed.
• Adherence to all Goodwill policies and procedures regarding sales, exchanges, cash handling, and safety.
• Responsible for performing assigned duties within the framework of our Guiding Principles.
• Ensure customer and donor experience is positive.
• Ensure the proper handling and processing of incoming donations in and out of the store in accordance with Goodwill policies and procedures including the use of a pallet jack.
• Ability to work a flexible schedule including nights and weekends.
• Perform other duties as assigned.

High school diploma or equivalent preferred.

Ability to read, write and communicate in English.

Must be able to pass skills and knowledge assessment testing.

Pass drug test and criminal background check.

The physical demands/work environment conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to assist individuals with disabilities to perform the essential functions.

Physical requirements include the ability to twist, bend, squat, reach, stoop, kneel, crouch, push and pull. The employee must be able to lift up to 40 pounds and team lift or use equipment to aid in the lifting and movement of items over 40 pounds (common items include, but are not limited to, bags of clothes/miscellaneous items, televisions, computers, sofas, kitchen appliances, bicycles and bedroom sets).

Working environment is indoors with occasional exposure to outside temperatures, and will work around occupational allergens, both air and contact, including but not limited to, dust, animal hair and dander, perfumes, and mold. The noise level in the work environment is moderate.

Evansville Goodwill Industries, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Description

Department: Operations / Sustainability
Reports To:  Director of Supply Chain Management
Location: Woodlawn – Building C

Position Summary:
The Manager of the Thrift Outlet Store is responsible for the strategic and day-to-day oversight of a high-volume thrift outlet store. This position ensures that all efforts are aligned to maximize revenue, enhance operational efficiency, and minimize landfill contributions. The manager serves as the senior leader of a multifunctional facility, driving performance across outlet sales and recycling streams through effective team leadership, vendor relations, and data-driven decision-making.

Key Responsibilities:
Operational Leadership

• Oversee the daily operations of the thrift outlet store and co-located recycling/salvage operations.
• Develop and implement operational strategies to improve throughput, quality control, and financial performance.
• Ensure compliance with safety, environmental, and organizational standards.
• Monitor inventory flow, pricing strategies, and merchandising approaches aligned with secondary market demands.

• Hire, train, supervise, and evaluate staff across outlet and recycling functions.
• Create and manage team schedules to ensure coverage and efficiency.
• Drive a positive, performance-based culture rooted in accountability, respect, and development.

• Ensure a clean, safe, and welcoming environment for customers.
• Resolve customer concerns professionally and in alignment with organizational values.
• Promote the mission of sustainability and reuse within the community and among customers.

• Manage budget, payroll, and operating costs to ensure profitability.
• Analyze sales data, diversion rates, and other KPIs to make informed business decisions.
• Prepare and present reports to senior leadership on operational and environmental performance.

• Education:  Bachelor’s degree in Business, Sustainability, Environmental Science, Supply Chain, or related field preferred. Equivalent experience considered.
• Experience:  Minimum 2 years of experience in retail management or warehouse operations, or sustainability-focused environments, including team supervision.
• Proven ability to negotiate, manage vendor relationships, and drive operational improvements.
• Excellent leadership, communication, and organizational skills.

• Fast-paced, physically active environment including warehouse and retail floor.
• Requires standing, walking, lifting up to 25 lbs., and use of standard office and warehouse equipment.
• Occasional travel may be required.

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With over 430 retail stores worldwide, our associates are essential to our business. From ensuring product availability on the sales floor to creating eye-catching visual displays to addressing customer inquiries to running an efficient checkout process, our associates create memorable customer experiences while simultaneously assisting the Store Leadership team in supporting Columbia Sportswear Company's mission of "Connecting Active People with Their Passions."

As a Retail Associate, you serve as a brand ambassador and ensure exceptional in-store experiences through positive customer interaction. Within this role, you will employ your natural problem-solving and sales abilities to answer customer questions and make compelling product recommendations while supporting Columbia Sportwear Companies' values to enhance customer service and teamwork.

• Provide exceptional customer service by responding to consumer questions or issues regarding product features, benefits, and availability; engage with consumers to understand their needs and preferences (e.g., demonstrate and explain merchandise, make suggestions on suitable options for consumers, etc.).
• Maintain store standards for visual merchandising, cleanliness, and safety; retrieve merchandise from the sales floor, stock room, or other inventory locations.
• Perform all required cash register transactions (e.g., sales, returns, exchanges, connecting consumer to loyalty program) efficiently and accurately.
• Contribute to store profitability by receiving, handling, replenishing, and processing incoming and outgoing product flow in the stores accurately and efficiently.

• No specific education required (High School Diploma or GED preferred)
• 2 (or less) years of experience in a position or specialization.
• Skill operating Inventory and Point of Sales (POS) systems, and various other retail software tools.
• 16 years of age or older

• Frequently in an active environment (i.e., requires the ability to constantly move about) that can be physical or strenuous (frequently adjusting/moving items weighing up to 40 lbs.), may frequently use specialized equipment, may have exposure to dust and noise.
• Occasionally requires the ability to work in a place.
• Ability to communicate clearly with others.
• Availability to work a flexible retail schedule, which may change seasonally and in response to location-specific business trends or forecasts. All local, state, and federal laws are adhered to when evaluating your availability.

Columbia Sportswear Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Columbia Sportswear is committed to working with and providing reasonable accommodation for individuals with disabilities.

With over 430 retail stores worldwide, our associates are essential to our business. From ensuring product availability on the sales floor to creating eye-catching visual displays to addressing customer inquiries to running an efficient checkout process, our associates create memorable customer experiences while simultaneously assisting the Store Leadership team in supporting Columbia Sportswear Company's mission of "Connecting Active People with Their Passions."

As a Retail Associate, you serve as a brand ambassador and ensure exceptional in-store experiences through positive customer interaction. Within this role, you will employ your natural problem-solving and sales abilities to answer customer questions and make compelling product recommendations while supporting Columbia Sportwear Companies' values to enhance customer service and teamwork.

• Provide exceptional customer service by responding to consumer questions or issues regarding product features, benefits, and availability; engage with consumers to understand their needs and preferences (e.g., demonstrate and explain merchandise, make suggestions on suitable options for consumers, etc.).
• Maintain store standards for visual merchandising, cleanliness, and safety; retrieve merchandise from the sales floor, stock room, or other inventory locations.
• Perform all required cash register transactions (e.g., sales, returns, exchanges, connecting consumer to loyalty program) efficiently and accurately.
• Contribute to store profitability by receiving, handling, replenishing, and processing incoming and outgoing product flow in the stores accurately and efficiently.

• No specific education required (High School Diploma or GED preferred)
• 2 (or less) years of experience in a position or specialization.
• Skill operating inventory and point of sales (POS) systems, and various other retail software tools.
• 16 years of age or older

• Frequently in an active environment (i.e., requires the ability to constantly move about) that can be physical or strenuous (frequently adjusting/moving items weighing up to 40 lbs.), may frequently use specialized equipment, may have exposure to dust and noise.
• Occasionally requires the ability to work in a place.
• Ability to communicate clearly with others.
• Availability to work a flexible retail schedule, which may change seasonally and in response to location-specific business trends or forecasts. All local, state, and federal laws are adhered to when evaluating your availability.

Columbia Sportswear Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Columbia Sportswear is committed to working with and providing reasonable accommodation for individuals with disabilities.

A Belk Sales Associate provides outstanding customer service to each and every customer, displays a passion for retail and fashion, adapts to change efficiently, continually seeks to learn about Belk's merchandise, has an awareness of industry technology, and displays the ability to use technology to enhance core selling skills.

• Proactively greeting and engaging customers warmly and with a smile.
• Supporting the store to meet or exceed its customer service goals.
• Handling each customer transaction in a professional and friendly manner.
• Thanking each customer by name following a purchase.

• Offering assistance to the customer proactively and without prompt.
• Using suggestive selling techniques with all customers.
• Meeting or exceeding solicitation goal for Belk credit Rewards program.
• Meeting or exceeding Clienteling goals, where applicable.
• Understanding Store Assortment (for assigned department), in addition to inventory available at other stores and on belk.com.

• Using Mobile Devices to complete a sale (where applicable).
• Using Digital Computer-based Point-of-Sale and other digital technology to enhance the customer shopping experience.
• Using the Belk App and informing customers about the Belk App to enhance their shopping experience.
• Using the Belk website to look up merchandise and complete in-store orders for customers

• Meeting or exceeding personal sales per hour goals.
• Increasing units sold per transaction by recommending products to customers.
• Identifying and reducing shrinkage in area.
• Working professionally and pleasantly with co-workers, customers, and managers to accomplish defined tasks.
• Maintaining Belk professional dress standards and appearance.
• Maintaining floor and stock areas consistent with store standards.
• Supporting the Operations Team to ensure new merchandise is unpacked and displayed in a timely manner and stored in a place that does not obstruct customer access to the department.
• Following the ROCC the Dock process.
• Ensuring timely set-up including signage for promotional events.
• Following procedures for all systems including counts, markdowns, re-tickets and inventory control.
• Complying with store policies including, but not limited to those concerning attendance and tardiness.
• Accepting additional duties or sharing responsibilities during busy times and/or as requested by Sales Team Manager.
• Assisting Operations teams with all non-sell duties as assigned by Sales Team Manager.

Position Contribution Level: Entry Level

Minimum Education & Experience:

No education requirement.

Experience in retail preferred

Excellent communication skills.

Ability to use and learn industry technology preferred.

Ability to use computer keyboard, touchscreen monitor, handheld devices, standard telephone and other related business equipment.

Hand manipulation to remove sensor tags

Ability to push / pull 100-500 pounds when moving stock carts

Task demands vary in each department because of the different types of merchandise. Stocking requirements can involve reaching above & below shoulder level and lifting 25-50 pound boxes.

For reasonable accommodation information for an ADAAA qualified disability please see Belk Associate Handbook for policy and procedures.

A Belk Sales Associate provides outstanding customer service to each and every customer, displays a passion for retail and fashion, adapts to change efficiently, continually seeks to learn about Belk's merchandise, has an awareness of industry technology, and displays the ability to use technology to enhance core selling skills.

Providing Excellent Customer Service:

• Proactively greeting and engaging customers warmly and with a smile.

• Supporting the store to meet or exceed its customer service goals.

• Handling each customer transaction in a professional and friendly manner.

• Thanking each customer by name following a purchase.

Demonstrating Initiative:

• Offering assistance to the customer proactively and without prompt.

• Using suggestive selling techniques with all customers.

• Meeting or exceeding solicitation goal for Belk credit Rewards program.

• Meeting or exceeding Clienteling goals, where applicable.

• Understanding Store Assortment (for assigned department), in addition to inventory available at other stores and on belk.com.

Continuous Learning & Innovation:

• Using Mobile Devices to complete a sale (where applicable).

• Using Digital Computer-based Point-of-Sale and other digital technology to enhance the customer shopping experience.

• Using the Belk App and informing customers about the Belk App to enhance their shopping experience.

• Using the Belk website to look up merchandise and complete in-store orders for customers

Focusing on Results:

• Meeting or exceeding personal sales per hour goals.

• Increasing units sold per transaction by recommending products to customers.

• Identifying and reducing shrinkage in area.

• Working professionally and pleasantly with co-workers, customers, and managers to accomplish defined tasks.

• Maintaining Belk professional dress standards and appearance.

• Maintaining floor and stock areas consistent with store standards.

• Supporting the Operations Team to ensure new merchandise is unpacked and displayed in a timely manner and stored in a place that does not obstruct customer access to the department.

• Following the ROCC the Dock process.

• Ensuring timely set-up including signage for promotional events.

• Following procedures for all systems including counts, markdowns, re-tickets and inventory control.

• Complying with store policies including, but not limited to those concerning attendance and tardiness.

• Accepting additional duties or sharing responsibilities during busy times and/or as requested by Sales Team Manager.

• Assisting Operations teams with all non-sell duties as assigned by Sales Team Manager.

Education / Experience Requirements:

Position Contribution Level: Entry Level

Minimum Education & Experience:

No education requirement.

Experience in retail preferred

Knowledge / Skills Requirements:

Excellent communication skills.

Ability to use and learn industry technology preferred.

Physical Requirements:

Ability to use computer keyboard, touchscreen monitor, handheld devices, standard telephone and other related business equipment.

Hand manipulation to remove sensor tags

Ability to push / pull 100-500 pounds when moving stock carts

Task demands vary in each department because of the different types of merchandise. Stocking requirements can involve reaching above & below shoulder level and lifting 25-50 pound boxes.

Disclaimer: For reasonable accommodation information for an ADAAA qualified disability please see Belk Associate Handbook for policy and procedures.

Job Description

Goodwill Industries of Greater Cleveland and East Central Ohio is currently seeking a Material Handler to join our team at the North Canton outlet store! As a material handler you will move donated materials, all salvage commodities/sorts, refuse, equipment/fixtures or other designated materials on/off trucks and sort properly into the designated locations within the store. You will also assist in all areas of the salvage sorting process and cross train to cover other specified job descriptions as needed.

Essential Functions:

• Processes quality donations quickly, which involves the sorting and preparing of all materials for sale in the store, meet production goals.
• Assists in stock rotation and maintaining shelves and other displays in a presentable manner.
• Utilizes personal computer software to input starting and ending cash amounts and maintain accurate customer records.
• Assists store team leadership and the training of new personnel.
• Assists in maintaining a clean work area, such as sweeping floors.  Adheres to all safety practices, procedures and policies.
• Manually, using hand truck, or pallet jack performs various material handling duties on the dock, facility or exterior areas of the store.
• Weighs and records Gaylord's, Containers and Hoppers to track diversion pounds.
• Provides appropriate customer service on Outlet Floor.
• Loads and unloads trailers on the loading dock.
• Places trash into the proper container and moves container to proper location (including outside designations) for disposal or dispose into compactor.

Specific Experience/Skills/Abilities:

• Experience with operation of personal computers preferred
• Ability to operate all tipping equipment.
• Ability to use all appropriate safety PPE (Personal Protective Equipment) and follow all safety practices.  
• Know different shades and tones of color.
• Know merchandise within a variety of categories.

Basic Requirements:

• High school diploma preferred or GED.
• Ability to work varied hours, evenings, weekends and holidays a must perform physical requirements of position including but not limited to:  constant standing, constant bilateral reach and handling ability; constant fingering and pinch grip; requires constant ability to lift/carry up to 10 lbs.; may require constant shoulder height reaching with either hand and firm grasp; frequent bending; may squat; requires frequent ability to push/pull less than 20 lbs.

This is a full time hourly position with offered benefits of: Medical, Dental, Vision, Life, Accident, Retirement, and Paid Time Off.

Background checks will be performed.

Help Make Good Skills Possible: Join the Goodwill Team Today!

Equal Opportunity Employer- Minority/Female/Disability/Veteran

The Sales Associate delivers a positive customer experience by providing excellent service through building relationships, assisting with merchandise selection, making product recommendations, and processing transactions. This role drives sales and store key metric performance, maintains merchandise presentations, and works closely with store operation teams to meet store objectives. The Sales Associate promotes a friendly store environment that builds customer loyalty and customer satisfaction. This is an hourly position.

What You Will Do

• Demonstrate ownership and initiative in achieving personal goals, store objectives, and daily priorities.
• Greet, engage, and assist customers warmly, creating a welcoming environment and providing personalized service to enhance customer shopping experience.
• Apply suggestive selling techniques and offer product recommendations to meet customer needs and drive sales.
• Build genuine relationships with customers to foster loyalty and repeat business.
• Process transactions accurately and efficiently. Handle customer inquiries, returns, and concerns with professionalism, promptness, and care.
• Maintain visually appealing selling areas, merchandise presentation standards, accurate signage, fitting rooms, and cleanliness through daily recovery and stock replenishment.
• Leverage training tools, use resources, and embrace feedback to continuously boost product knowledge, build selling skills, and strengthen performance. Stay informed of products, promotions, policies, and store events to deliver accurate information to customers and enhance service.
• Contribute to a positive store culture by building connections with teammates, sharing knowledge, and celebrating individual and team achievements.
• Support store operations by assisting with store fulfillment, pricing, promotional sets, product placement, and other tasks as assigned.
• Follow asset protection procedures, safety guidelines, and security protocols, supporting store shortage control, inventory accuracy, and minimizing risk in designated area.

Skills and Abilities

• Dedication to customer service and a drive to achieve store objectives.
• Skills and experience to perform in the role and a commitment to continuously learn.
• Ability to take ownership of assigned tasks and contribute to store success.
• Communicate with excellence.
• Comfortable with technology, including smart phones, tablet computers and Windows-based operating systems.
• Available to work a flexible schedule based on business needs, including nights, weekends, and holidays.
• Must regularly move around all store areas and be accessible to customers.
• Must bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.

The job posting highlights the most relevant/essential responsibilities and requirements of the role. It is not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job.

Benefits We Offer

• Medical, Dental, and Vision
• 401K with Matching Contribution
• Generous PTO
• Merchandise Discounts
• Paid Maternity and Paternal Leave
• Growth and Professional Development Opportunities
• Employee Assistance Programs
• Education and Tuition Reimbursement Programs

* Benefit eligibility dependent on role and/or full-time/part-time status

Your career. Your runway.

At Belk, we're focused on what matters most to our customers and associates. We try new things and adapt quickly. Whether showcasing emerging fashion trends or embracing new ways of doing business, we approach our work with curiosity and a problem-solving mentality. We've been doing that for more than 135+ years and continue to evolve!

Accessibility Guidelines

Belkcareers.com is committed to making the online application experience easy and accessible to individuals with disabilities. We're constantly making improvements to comply with the "Americans with Disabilities Act" and the Web Content Accessibility Guidelines. If you can't access information on belkcareers.com due to a disability, please email Please provide the location of the inaccessible information and the format you wish to have the information presented, and we'll be happy to send it to you, either via your email address or a separate mailing address you provide. If you prefer, you may contact one of our friendly Shared Services representatives at to help you with the application process.

We Are An Equal Opportunity Employer

Belk is an equal-opportunity employer committed to providing a workplace free from harassment or discrimination. All employment decisions are to be made without regard to race, color, age, sex, gender identity, sexual orientation, hair style, hair texture, religion, marital status, pregnancy, national origin/ancestry, citizenship, physical/mental disability, genetic information, military/veteran status, or any other basis prohibited by law.